q u e e n s l a n d h o T E L S a s s o c i a t i o n
A U G U S T 2 0 1 7 e d i t i o n
to the north
MAREEBA’S STAR ATTRACTION HAS PEOPLE
FLOCKING FROM NEAR AND FAR
THE WICKHAM HOTEL’S
CONTAINER GARDEN BAR
LONGREACH, THE HEART OF
OF AMBER NECTAR
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Use the proper cycle selection to keep
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At Stoddart we understand that there is
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QHA CONTINUED OUR TRADITION OF HOSTING
A REGIONAL COMMITTEE MEETING
I WAS STRUCK BY TWO THEMES
TIME AND TIME AGAIN—
THE MATESHIP WITHIN OUR
INDUSTRY AND THAT A GOOD
IDEA KNOWS NO BOUNDS.
To start this month, the QHA continued our tradition of hosting a Regional
Committee meeting somewhere throughout this fantastic state of ours.
With a travelling group of members and industry partners the QHA had the
opportunity to re-acquaint ourselves with old friends and see first-hand the
devastation caused by Cyclone Debbie to the industry in and around Mackay,
Prosperpine, Bowen and Airlie Beach.
Throughout our tour, I was struck by two themes time and time again—
the mateship within our industry and that a good idea knows no bounds.
The visible lift in spirits of country publicans as some of the biggest and
best operators in our industry simply listened to them and shared wisdom
convinces us why our Association is so important.
Discovery of innovative solutions and the real-world experiences of our
members proved invaluable to all the touring party. Most gratifying was
also the opportunity to host local and state government decision-makers
throughout. Nothing hits home to a politician like the “honest” feedback
from a small businessperson being ruined by poorly implemented
Thanks to all of our members that made the trip, hosted us and the industry
partners who support us throughout the year. I trust you will enjoy another
opportunity that this magazine gives you to find your next “good idea”!
QHA CHIEF EXECUTIVE/EDITOR
3 EDITOR’S LETTER
a u g u s t 2 0 1 7 e d i t i o n
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
8.30am – 5.00pm Monday to Friday
Mr Ben Weston
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Mr Tony Condon
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
16 LATEST & GREATEST
THE GATEWAY HOTEL MAREEBA
THE WICKHAM HOTEL
GOONDIWINDI’S VICTORIA HOTEL
LONGREACH, HEART OF THE OUTBACK
MARSHA FRANKLIN, GENERAL MANAGER
GRAND CHANCELLOR PALM COVE
54 TOP DROP
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
has a strong focus
on compliance and
QHA Training and
Ross manages the
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
PAUL ST JOHN-WOOD
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
advocate for the
of the hotel industry,
Judy advises and
on matters including
risk management and
worked for national
in the housing and
health care industries.
She also worked for the
in their award
THE HON YVETTE D’ATH
Minister for Justice
and Minister for
Training and Skills
Yvette D’Ath is a
Labor member of the
representing the seat of
Executive Director of
Liquor and Gaming
include managing the
gaming and liquor
regulatory licensing and
and implementing the
strategy and harm
State Manager (Qld)
Nick has a proven
history in wholesale
gaming, and hotel and
He now heads up the
state team for one
of Australia’s leading
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
education is critical in
super due to the everchanging
nature of the
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
owners and operators.
Jeremy is a business
advisory director. His
background includes a
stint at ALH as group
and capex, and profit
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
websites including our
very own QHA Review.
QHA REVIEW | 5
KENO CELEBRATES 20 YEARS IN THE SUNSHINE STATE
TWO $1 MILLION JACKPOTS & A $60,000 CASH PRIZE GIVEAWAY MARK KENO ANNIVERSARY
QHA REVIEW | 6
It’s been two decades since the game of Keno first
came to Queensland hotels, and patrons are still
winning and grinning after 20 years.
July marked the 20th anniversary of Keno in
Queensland, and celebrations couldn’t have gotten off
to a better start thanks to two $1 million jackpots won
by Queenslanders during the month – the first one
going to patrons of the Wattle Hotel in Upper Coomera
and the other won in Southport.
In 1997, Keno was first offered at pubs and clubs in
the state and the Coast’s Jupiter’s Casino, now The
Star, was the very first to have the game, making the
two Gold Coast jackpots even more auspicious.
The first well-timed jackpot was won by 37 year-old
community carer, Jontel, and her 39 year-old concreter
husband, Mark, on a family night out that changed
their lives forever.
Just two and a half days later, the second $1 million
Queensland jackpot was won by elated New South
Wales holidaymaker, Graham, 69, and his wife, Sue, at
Keno National Partnerships Manager David Dicker said
the Keno team was thrilled about the haul of jackpots
taken home by Queensland players in 2017, building
on the thousands won over the past two decades.
“Keno has made 17 millionaires so far this year and six
have been Queenslanders,” he said.
“KENO HAS MADE 17 MILLIONAIRES SO FAR
THIS YEAR AND SIX HAVE BEEN QUEENSLANDERS”
“The number of million-plus winners we’ve had is an
indication of just how exciting this game is.”
In addition to giving away more than $2 million in major
jackpots, to celebrate its anniversary, Keno gave away
$60,000 in additional cash prizes to Queenslanders
just for playing their favourite games.
QUEENSLANDERS WIN $26 MILLION ON AVERAGE
EVERY MONTH PLAYING KENO.
Dicker explained that Keno wanted to reward Keno
players during its anniversary by doing what it does
best – giving away cash.
“This was our way of saying thank you to our
customers for their loyalty over the past 20 years,”
SERIOUS CONCERNS WITH MANDATORY ID
The Queensland Government’s 1 July implementation
of mandatory ID scanning in Safe Night Precincts
(SNPs) for licensees trading after 12am is an illconceived
plan that won’t achieve its desired
outcomes and only places a hefty financial burden
on hoteliers, according to a growing number of vocal
Several hoteliers in Brisbane SNPs approached by the
Australian Hotelier, expressed serious concerns about
the impact of the policy.
Nick Kalaf, who owns of the Criterion Tavern, said
ID scanning would interfere with the flexibility of his
venue’s trading hours and impose costs.
“Most of the time we don’t pre-determine what time
we shut … we allow the business and turnover to
make that conclusion on any given night,” he said.
“Now we need to factor in the possibility of 10.30pm
closes and the potential of having a security guard
present in the venue to man the ID scanner. Security
companies charge a minimum of four hours and only
licensed security are allowed to man or supervise ID
For Fritzenberger Director Andrew Jeffreys the only
option was to give up late night trading.
“To avoid the unaffordable operational costs of ID
scanning we have surrendered our late-night trading
license and scaled back to midnight from 1 July.
General manager of the Caxton Hotel Alex Farquhar
said that although his venue won’t be adjusting its
trading hours, the implementation of ID scanning was
“nothing short of a nightmare”.
“It is an ill-conceived policy that has been hastily
rushed through by ill-motivated bureaucrats, to the
detriment of the entire hospitality industry
In a minor win for the industry, the Government
consented to a slight relaxing of the rules in the
Caxton Street SNP on the night of the Origin decider
at Suncorp Stadium.
Attorney General Yvette D’Ath said the decision came
after the OLGR consulted with police who had public
order concerns with the large crowds and who said
starting scanning at 11pm rather than 10pm would
alleviate pedestrian congestion.
Queues outside venues in the Surfers Paradise
SNP since ID scanning was introduced.
QHA REVIEW | 7
with Nick Bainbrigge
QHA REVIEW | 8
In the lead up to AGE Aristocrat invites you to
“curve your thinking’ around the possibilities of
games, cabinets, and technology. At AGE, we
will be showcasing our most diverse portfolio
yet, with greater choice and flexibility than ever
before. With a focus this year on delivering the
world’s greatest gaming experience through
our range of innovative and market-leading
products and services, we are confident that
you’ll find the right solutions tailored to
Dragon Cash and Dragon Link have
set the Queensland market alight, with
performance in hotels double the market
average since its release last November
(Source: Maxgaming reports June 2017).
As a follow-up to the famous Lightning
series, which features the successful “hold n
spin” feature and scalable bonus prizes, the
Dragon series is living up to its reputation, fast
becoming the best performing product in
We are thrilled to see that Queensland
continues to maintain strong performance
following the release of our latest games
in the Dragon Cash & Link, Lightning Cash
& Link families. Lightning Link continues
to maintain its foothold with new additions
Bengal Treasures and Wild Chuco seeing
performance at two times floor average in
AGE this year is all about showing off greater
choice and flexibility of content, hardware
and platforms with new cabinets and content
making their debut at the show. Don’t miss
out on getting a glimpse of our latest offerings
at this year’s AGE!
We thank you for your ongoing support and
look forward to seeing you at the show!
For anyone who thought pulling the perfect schooner
of ale was an art and not a science – think again.
A group of engineering students in Leeds, England
have devised a pint-pulling robot that takes your
order via keypad and then draws it meticulously into
a glass complete with a perfect head. One thing
yet to be built into the contraption is the ability to
achieve this feat while engaging in friendly banter.
Surely that’s one human element of the industry
that technology will never be able to replace. Check
it out on YouTube (keywords: perfect pint robot)
NASA UNVEILS HOTEL
If you’ve got a spare $5M kicking around some time in
the next 10 years why not book a two-week holiday at
the MARINA? The Managed, Reconfiguarble, In-space
Nodal Assembly is an MIT space accommodation
concept NASA took a liking to after holding a
competition to design the world’s first orbiting hotel.
Complete with a shuttle docking bay and inflatable
rooms, NASA hopes the MARINA will replace the
International Space Station by 2025 and be used as a
stop-over for the first travellers to Mars. The MIT team
estimated the design will reduce the space agency’s
costs by $3 billion a year with a commercial operator
generating revenue from the hotel.
Accolade Wines has appointed a new general
manager with a wealth of experience in the
Chris Flaherty has over 30 years’ experience in all
alcohol beverage categories. He was formerly Chief
Executive Officer of ASM Liquor, prior to which he
was Managing Director Australia and New Zealand at
Treasury Wine Estates, and earlier he held a number of
positions at Diageo.
His appointment as Accolade Wines General Manager,
Australia, New Zealand and the Pacific, will be effective
from 28 August 2017.
Based in Sydney, Chris Flaherty will report to Accolade
Wine’s Executive Chairman, Jim Anderson.
“We are very pleased to have Chris join the senior
executive team and his leadership experience coupled
with a deep knowledge of the market will be a great
benefit to Accolade,” Jim said.
“IT IS A GREAT HONOUR AND PRIVILEGE TO BE
LEADING THE ANZP TEAM AT ACCOLADE WINES
WITH ITS PORTFOLIO OF WONDERFUL BRANDS,
STEEPED IN AN AMAZING WINE HERITAGE”
Damian Steele, Matt Scott, James Brindley
and Bernie Hogan.
GREAT TO BE A
And so it was, another State of Origin series
and another Queensland triumph. Eleven series
wins from the last twelve years is pretty special
so it was fitting to celebrate the win with a
couple of special edition XXXX QUEENSLANDER
cans with Queensland legend, Matt Scott, who
unfortunately missed this year’s series due to
injury, and Lion Nathan’s Managing Director of
Beer, Wine and Spirits Australia, James Brindley.
Joining them for a few very enjoyable coldies was
QHA Chief Executive, Bernie Hogan and QHA
Industry Engagement Manager, Damian Steele.
Some might say is this “Important news?”, it is
if you are a Queenslander and why not take one
more opportunity to rub it into our cockroach
mates from down south, who seemingly can’t
play rugby league anymore.
INTERSTATE BEER EXPORT
As Aussies, pushing the boundaries of
ridiculousness is something of a birthright. So
when a bloke recently checked in a tinny of Emu
Export as his only luggage on a QANTAS flight
from Melbourne to Perth, baggage handlers were
only too happy to oblige and the interstate ale
duly arrived on the WA carousel. Speaking to the
Daily Mail, the beer-loving jet-setter “Dean” said he
wasn’t sure his luggage would make it. “My mate
works at the airport and we hatched the plan as
a laugh — I half didn’t expect it to come out the
QHA REVIEW | 9
TAKE ME TO THE RIVER
QHA REVIEW | 10
If there was ever a venue which was built for the sole
purpose of enjoying our magnificent river, Riverland
(as it is aptly named) would be it. Purpose built
to maximise the view of Brisbane’s snaking river,
Riverland will sit perched high at the rear of Emirates
House at 167 Eagle St, boasting Brisbane’s biggest
river frontage. This is a venue for everybody and for
any occasion. Whether you’re enjoying a catch-up
after work, afternoon sun downers or a bite to eat,
Riverland promises to be the perfect social outing.
The company behind Riverland, Open Arms
Hospitality, has operated a string of venues, bars and
hotels across Victoria and New South Wales. They
know how to create memorable venues with a great
offering and a focus on the customer experience.
Architects, Burton & Carter are responsible for this
sprawling design which will have a commanding
presence on Brisbane’s riverbank. Entry will be via
a timber arbour with greenery intertwined, set to be
constructed along the existing external entry to the
Part owner and venue manager Gerard Coakley said,
“This is a venue built for everybody to enjoy Brisbane’s
great river, beverages and authentic street food.
“It’s all about the location, while the converted shipping
containers to an island bar and greenery will create
an intimate tropical atmosphere, the focus at all times
is the Brisbane River. With rotating food vendors
and entertainment, no two nights will be the same at
The bar will feature a large range of beer and ciders
including domestic lagers, international premiums,
craft and micro brewed specialities with an emphasis
on local breweries. The Box Brand are building three
20ft shipping containers converted into five street
kitchens. With four rotating food vendors and one
permanent, there’s sure to be something for everyone.
With a key emphasis on functions, the venue has
been thoughtfully designed to cater for all types and
sizes. The centrepiece of Riverland will be two 40ft
containers converted into a giant island bar, while the
five individual kitchens will create a food truck street
vibe with patrons able to choose from a wide variety of
tasty eats. Existing trees onsite will be retained adding
a subtropical feel to the space.
Casual in its approach and ambience, Riverland will
have a highly vibrant, energetic and festive atmosphere
which will appeal to a wide audience. Low key music
will form the backdrop to the venue during the day,
with acoustic artists and DJs performing over the
weekend. All entertainment will be at a sound level that
allows for socialising and talking with friends, to set
a mood rather than dominate a space. Riverland will
start construction this month with an open date set for
sometime this Spring.
WINS ‘BEST PUB
GRUB’ IN IPSWICH
Although we live in the age of the gastropub with
its sophisticated take on changing tastes, it seems
there’s still a bit of a hankering out there for more
traditional pub grub.
And if responses to The Queensland Times’ recent
City Pride Facebook poll is anything to go by,
enthusiasm for the schnitty, parmigianas, steak
sandwich or crumbed-seafood-and-chips-with-a
dash-of-salad variety of nosh is as strong as ever –
especially when it’s done well.
Voting was busy and the quality of the Karalee
Tavern’s offering eventually made it a hands-down
winner among Ipswich locals online.
Manager Padriac Gorman told the Queensland
Times that the venue made every effort to produce
“You’ll never get anything frozen or pre-made at
our tavern. Sauces, chips, batter... all made on the
premises,” he said. “We have always sourced our
meat from a supplier in Toowoomba, along with
getting our produce direct from the Rocklea markets
for the past five years. We’ve always taken great
pride in the quality of our food, and since taking
over the pub we’ve made a big effort to establish it
as a great place to eat.”
And some quick advice on how to perform well in
the hotel industry …
“You don’t need to overcomplicate things with a
pub. Just be consistent with the food, have happy,
interactive, motivated staff, cold beer and to keep
your customers happy.”
QHA REVIEW | 11
50 YEARS OF SUNSHINE
Expanding its international airport, plans for major
new hotels and tourism attractions and blueprints for
new town centres are all part of the Sunshine Coast’s
commitment to growth as it celebrates the 50th
anniversary of its official name. Until 1 August 1967,
the region was known as the “Near North Coast”,
reflecting its proximity to Brisbane.
However, with the region’s rapid growth in population
and tourism, the Maroochydore, Noosa and
Landsborough shires all wanted a more enticing
identity - and the “Sunshine Coast” was born.
The origin of the name was summed up at the time by
a tourism official, Mr R.M. O’Loughlin, who remarked
that: “This area had something that could not be
bought for gold: that was glorious sunshine”.
Today the Sunshine Coast is Queensland’s fastest
growing tourism destination with a population of
300,000 that’s forecast to expand to over 500,000
The region has its own university and the Sunshine
Coast Airport was recently designated an international
airport, with a major extension and upgrade underway
to enable it to attract an even wider range of domestic
and international flights.
A series of anniversary events over the next five
months include concerts, the largest ever Horizons
Arts Festival, a poetry trail, sand sculpture festival
and a special commemorative exhibition retracing the
Sunshine Coast Council Mayor Mark Jamieson said
the 50-year milestone allowed the region to celebrate
SUNSHINE COAST COUNCIL MAYOR MARK
JAMIESON SAID THE 50-YEAR MILESTONE
ALLOWED THE REGION TO CELEBRATE ITS UNIQUE
IDENTITY BY SHOWCASING THE PAST, PRESENT
its unique identity by showcasing the past, present
“The exciting program of events, which will be held
from August to December, will appeal to a broad range
of ages and interests.”
Visit Sunshine Coast CEO, Simon Latchford, said
that it was remarkable to look back and see how the
region had developed as one of Australia’s premier
“The Sunshine Coast has always concentrated on
showcasing its diversity: we are far more than just
Sunshine and Coast, with our distinctive natural
attractions, such as the Hinterland and Glass House
Mountains, complementing our beautiful coastal
attractions,” he said.
“We invite the whole of Australia and the rest of
the world to join us in the celebrations. Everyone
Full details of the anniversary celebrations can be
found at www.sunshinecoast.qld.gov.au/fifty.
QHA REVIEW | 13
A DAY AT THE RACES
QHA REVIEW | 14
Over 200 industry friends including QHA hoteliers,
suppliers and corporate partners enjoyed a breezy July
afternoon at the Aristocrat and QHA Race Day.
QHA wishes to thank Nick Bainbrigge and the team
from Aristocrat, as principal sponsor, for ensuring a
relaxing day of good company, great punting and
The Association is also grateful for the support from
Carlton & United Breweries, Lion, Diageo, Coca-Cola
Amatil, Accolade Wines, Sirromet, Treasury Wine
Estates, Yalumba and entertainment maestros Nightlife
for providing the perfect assortment of sounds.
Thanks also to PFD Food Services for supplying
hundreds of fresh oysters that were eaten on the day.
As part of the festivities UBET provided punting
vouchers for all attendees and lucky door prizes
included a trip for two to the Melbourne Cup courtesy
of Sky Racing, $400 of betting vouchers from Keno, a
magnum of Pol Roger from Yalumba and wine and a
gift voucher from ALM.
Relaxing at the races: QHA Senior Vice President
Richard Deery, Labor MP for Griffith Terri Butler and
QHA President Tom McGuire.
QHA REVIEW | 15
LATEST & GREATEST
ONE FOR THE BOOKS
With our craft beer focus this edition, we
thought it best to showcase all things great
in the world of these alchemists of the amber
nectar. What better place to start than with
Brisbane’s longest running craft beer bar,
the Archive Beer Boutique in West End.
And what better way to transport your growler home
than by bike and to do that you need a handy carry
case. Here’s a leather one from www.scoutmob.com
GROWLERS & SQUEELERS
Are all the rage and we are not talking about a
scene from Deliverance. These flagons are used
to take your fresh draught beer home, beers that
are often not available in bottles or cans. A growler
is 1.89l and a squeeler 945ml and they come in
all kinds of designs. Check out these Cannonball
QHA REVIEW | 16
THE FONT OF
It may not be but these
custom beer fonts are
something truly out of
the ordinary from
A YEAR SINCE RENOVATIONS WERE COMPLETED,
THE GATEWAY HOTEL IS PROVING A MASSIVE HIT
WITH LOCALS AND VISITORS ALIKE.
An hour’s drive inland from Cairns, Mareeba is perhaps
best known for their rodeo, coffee plantations and as a
place to stock up before tackling road trips to remote
Far North Queensland. The town however has a new
talking point now and if the rave customer reviews
online are anything to go by, The Gateway Hotel is
making a name for itself as a destination in its own
Formerly known as The Peninsula Pub, the building
was purchased by Rock Ridge Farming, owned by
Peter and Chelley Howe in April 2015. The couple
saw an opportunity to develop the business and fill a
perceived void in the Tablelands hotel market. They
were partnered in the venture by Chelley’s cousin
Callum Foo and his wife Nerida, who had been
working in hotels down in Brisbane.
In May 2015, the newly formed partnership set about
renovating the hotel. In what could be best described
as a tip of the Akubra to their farming heritage, the
design reflects a fusion of rustic outback décor with
a modern contemporary vibe. Callum elaborated on
the inspiration behind the refurbishment and the local
QHA REVIEW | 19
QHA REVIEW | 20
“THE VISION WAS TO PROVIDE MAREEBA RESIDENTS WITH A HOTEL THEY’RE PROUD TO
CALL THEIR LOCAL, AND VISITORS WITH A VENUE THAT HAS ALL THE STYLINGS OF A BIG
CITY HOTEL AND THE CHARACTER AND CHARM OF A COUNTRY PUB”
“Peter and Chelley have a strong farming background,
and Mareeba is a proud farming community so
we tried to carry this theme through the hotels
refurbishment. Kind of old and new agricultural
theming with new hotel/ pub/ restaurant experiences.
“The vision was to provide Mareeba residents with a
hotel they’re proud to call their local, and visitors with
a venue that has all the stylings of a big city hotel and
the character and charm of a country pub.
“All of the feature photos around the hotel are taken
from local farms around the Tablelands. The large
John Deere pic actually starts up every hour on the
hour and is a huge attraction to the kids, both young
“We have made feature lighting from local farmers’
hessian potato bags with logos of old and current
potato growers. All the rusty corrugated iron is
recycled from a 50-year old seed drying shed, locally
sourced. The windmill that features in the gardens
comes from Peter and Chelley’s farm in Tinaroo. ‘Big
Red’, which is the name of the middle bar, is a twotonne
piece of Red Stringybark sourced locally in the
High ceilings feature throughout the pub along with
timber floors, stone panels and leather couches. The
Gateway indeed has all the hallmarks of a classic
Queensland country pub. Consequently, the renovation
has been rightfully entered into the HIA Building
Awards by Higham Building, owned by locals Simon
and Kristy Higham. Wherever possible they engaged
local tradesman on the project.
The hotel features two bars, Stockman’s Grill
restaurant, three kids’ areas and Big Time Charlie’s,
the gaming room with 14 new gaming machines
including Lightning Link and Dragon Link. The
Gateway even has a coffee window operating out
of the front of the hotel, selling takeaway coffees,
smoothies and wraps called the Buzz Bar. Interestingly,
over 70% of Australia’s coffee crop is grown in
Mareeba. In the not-too-distant future there are plans
to renovate the drive thru.
Upstairs is the refurbished backpackers’
accommodation which sleeps up to 48 people
with shaded, wraparound verandas and shared
couches, chairs and tables in keeping with the style
of a traditional Queenslander. The Gateway provides
work, transport and accommodation packages for
On the entertainment side of things there is plenty
of it, in particular their legendary Phat Fridays that
once a month feature a guest DJ from Brisbane,
Sydney, Melbourne and even Los Angeles. The event
draws huge crowds giving young Tablelanders and
backpackers alike a genuine option to party locally.
The hotel also holds regular functions ranging from
fashion shows to wine degustations and their annual
Australia Day Toad Race Charity Event.
QHA REVIEW | 21
The Gateway caters for families as well. The three
designated kids’ areas, two of which are named after
Callum and Nerida’s children Miriam and Angus, are
Gus Bus, with toys suitable for 1-4 years of age; Mim’s
Farm containing a range of play equipment, games
and toys suitable for children 4-12 years of age; and
for the teenagers there’s a special projector room
screening kids’ friendly programs and movies. Callum
explained their desire to be recognised as a familyfriendly
“At The Gateway we’re family, as in we have a family
and want to become one of our customers’ favourite
family gathering places.
“We know what it’s like with little people, that’s why we
have gone to such lengths to create their own special
spaces so kids can have as much fun as their parents.
Our menu is children friendly and features fresh, chef
prepared and locally sourced produce with a few
sneaky healthy options.”
This focus on fresh produce is replicated in the menu
for adults. The Stockman’s Grill prides itself on chef
prepared fresh modern cuisine, including steaks and
produce sourced across the Tablelands.
“We’re proud of this region, it’s the food bowl for
Tropical North Queensland. We’re taking the farm
gate to plate philosophy on board. Our meat is from
Walkamin, Morganbury Meats and we’re sourcing as
much local produce as we can.”
Mareeba is famous for growing avocados, mangoes,
lychees, longans, sugar cane, cashews, macadamias,
“WE’RE PROUD OF THIS REGION, IT’S THE FOOD
BOWL FOR TROPICAL NORTH QUEENSLAND. WE’RE
TAKING THE FARM GATE TO PLATE PHILOSOPHY
QHA REVIEW | 22
QHA REVIEW | 23
QHA REVIEW | 24
bananas, pineapples and a variety of vegetables and
tropical fruits. Poultry and cattle are also common.
The Gateway’s focus on fresh food appears to have
proven popular with diners. Comments online range
from, “The visit was an amazing surprise. The staff
were friendly, the atmosphere was good and the food
was top quality” and “was impressed by the decor,
friendly attentive staff, menu selections and wine list” to
“friendly welcome and service, good menu, good food.
If you are visiting Mareeba, this is the place to dine.” In
fact, there are countless complimentary reviews about
the quality of the fare.
The team at The Gateway have no doubt successfully
married big city pizzaz with the down-to-earth appeal
of a country pub.
“We’re proud to be a part of Mareeba and the
Tablelands community. We’re working hard to give the
people of the region a venue they can be proud of.
We are striving to provide old fashioned service and
a sophisticated pub that many will love to call their
“WE ARE STRIVING TO PROVIDE OLD FASHIONED
SERVICE AND A SOPHISTICATED PUB THAT MANY
WILL LOVE TO CALL THEIR ‘LOCAL’”
MP ATTORNEY GENERAL The Hon. Yvette D’Ath
ID SCANNER SCHEME LAUNCHED
QHA REVIEW | 26
Networked ID scanners have been officially operating
in more than 190 venues in Queensland’s 15 safe
night precincts (SNPs) since 1 July. They are a key
component of the Queensland Government’s strategy
to tackle alcohol-fuelled violence and are designed to
ensure people with banning orders are detected and
prevented entry into venues operating ID scanners.
Keeping known trouble makers out of our pubs helps
ensure Queenslanders and tourists can have a safe,
fun night out.
The ID scanners are already proving their worth by
alerting security staff to a number of banned patrons
attempting to enter venues and allowing police to
investigate and take action for the banning order
I am grateful to licensees and patrons for embracing
the ID scanner scheme and helping keep our venues
If this system prevented only one family from dealing
with the aftermath of a senseless violent tragedy, it is
already worth it.
RESPONSIBLE GAMBLING AWARENESS WEEK 2017
Responsible Gambling Awareness Week (RGAW)
was held in Queensland from 24-30 July with the
theme ‘Is your gambling getting out of hand? Think of
your family’. RGAW is held annually and encourages
gamblers to stay within their limits and highlights the
support available to people who feel gambling may
have become a problem.
I was encouraged to hear of those gaming licensees
who got involved and supported this year’s event and
thank you for your efforts.
As a gambling provider, it’s in your best interest to be
familiar with the Queensland Responsible Gambling
Code of Practice which provides a whole-ofindustry
approach to the promotion and provision of
responsible gambling practices.
You want your patrons to see and experience your
venue as one that provides a safe, socially responsible
and supportive gambling environment.
You also want your patrons to feel like they are able to
approach staff at your venue for assistance with any
Resource manuals have been designed specifically
for hotels and provide a step-by-step guide to
implementing the Code of Practice. You can download
these from the Queensland Publications Portal at
Hosted by Relationships Australia at the Newnham
Hotel, Mt Gravatt, this year’s RGAW official launch was
attended by industry stakeholders, Gambling Help
counsellors, researchers, community members and
The launch also provided an opportunity for
those present to preview the new Gambling Help
Queensland website, which is to be launched soon.
Keep an eye out for the website which features
information on the signs of problem gambling, facts
and myths, feature stories, plus an information section
especially for industry.
Gambling Help services across Queensland organised
a number of community events and activities in their
I commend the efforts of gambling providers and the
work of Queensland Gambling Help services, as we
join together to reduce the negative impact gambling
may have on Queenslanders now and into the future.
FUNDING FOR COMMUNITY ORGANISATIONS
Congratulations to the 604 community groups who
shared in $12.4 million of funding in the latest round of
the Gambling Community Benefit Fund (GCBF).
Grants in round 93 are currently being considered,
while applications for round 94 will close on
31 August 2017.
In the 2016-17 financial year, more than 900
community groups across Queensland shared in close
to $40 million in grants.
The successful recipients included sports clubs,
schools, emergency services organisations, charity
groups, music societies and health and
The 2016-17 financial year also saw the launch of the
new GCBF user-friendly online portal, which has made
applying for funding even easier.
0FFICE OF LIQUOR AND GAMING REGULATION UPDATE
LICENCE FEES ARE NOW OVERDUE
If you haven’t paid your liquor licence fees, they are now
overdue and your liquor licence has been suspended.
If you hold a gaming machine licence, it has also
I remind you that you are unable to sell or supply liquor
while your licence is suspended.
To avoid a compliance officer knocking on your door
and you potentially copping a hefty fine, login to the
OLGR Client Portal immediately to easily pay your fees.
Of course, you can also pay via BPay, or other payment
methods, using the payment details shown on your
licence fee assessment.
You have 28 days from the date of suspension to pay
your licence fees. This means, if the fees are not paid by
12 midnight on 29 August your licence will automatically
be cancelled, creating potentially serious consequences
for your business.
If you need to contact an OLGR licensing officer, email
UPDATED SIGNS AND ON-THE-SPOT FINES
We want you to comply with legislation to avoid the
expense and inconvenience of receiving a fine or
Under the Liquor Act 1992 and the Wine Industry Act
1994, licensees, their staff and patrons can be issued
on-the-spot fines (also called penalty infringement
notices, or PINs) for non-compliance offences. Some
• Engaging in unacceptable practices/promotions;
• Supplying alcohol to someone that is unduly
intoxicated or disorderly;
• Allowing non-exempt minors on your premises;
• Failing to comply with licence conditions; and
• Allowing people trying to enter a licensed venue
using a false ID.
We provide a full list of on-the-spot fines on our website
to help you and your staff understand the reasons for,
and amounts of, on-the-spot fines.
Fines are calculated by penalty units and from 1 July
2017, the current value of each penalty unit is $126.15.
To advise your staff and patrons what is acceptable
and expected, you can download, print and display
free in-venue signage for liquor licensees at
your licensed venue, which are also available on
SPOTLIGHT ON BUNDABERG SNP INTER-VENUE
In late 2016, the Safe Night Bundaberg CBD Precinct
Inc. set up an inter-venue, two-way radio network
within the precinct with grant funding of $17,127.
All 10 late-night licensed venues in the precinct have
a radio, as well as the taxi marshal and police station.
Communication between venues and with on-duty
police is fast and efficient with all parties able to listen
to dialogue on the one radio channel.
Since its introduction, the network has generated
positive feedback from users and resulted in faster
response times by police.
The board adopted the inter-venue radios which
“are seen as an important tool in assisting with
the reduction of alcohol-fuelled violence, antisocial
behaviour, improvement of inter-venue communication
and proactive policing.” said Susan Rewald, Secretary
of the Safe Night Bundaberg CBD Precinct Inc.
Licensees within the Bundaberg SNP are actively
involved in finding ways to improve the safety of late
night patrons and venue staff. Since the board’s
establishment, it has received over $210,600 worth of
SNP funding, including:
• Seed funding for insurance, OFT annual
association returns, auditing and administrative
• Operational funding for an educational campaign,
taxi rank security, CCTV upgrades, ‘One Punch
Can Kill’ campaign, two-day course aimed at
disadvantaged youth focussing on RSA training
and the inter-venue radio network.
I congratulate the Bundaberg SNP licensees on the
success of the inter-venue radio initiative and their
commitment to the safety of their patrons and staff.
QHA REVIEW | 27
LEGAL MATTERS with Curt Schatz
IS MONEY LAUNDERING OCCURRING
IN YOUR HOTEL?
QHA REVIEW | 28
Money laundering is more common through gaming
machines than many licensees realise and many
hotels underestimate the risk of money laundering in
their venue. The Australian Transaction Reports and
Analysis Centre (AUSTRAC) have identified hotels
as vulnerable targets for money laundering practices
through their recent campaigns. All hotels with gaming
machines should be aware of their Anti-Money
Laundering and Counter-Terrorism Financing (AML/
CTF) reporting obligations and the requirement for
them to have a compliant AML/CTF plan.
Accordingly, AUSTRAC has developed the following
tips for hotels in protecting themselves against
1. Hotels need to ensure that they are not taking
a “one-size fits all” approach to identifying and
managing money laundering risks. Rather, each
hotel should have a specific AML/CTF program in
place which is tailored specifically to the hotel. This
should address the way that a hotel will respond
to money laundering and the associated risks
2. It is important for hotels to realise that money
laundering can still occur when a patron plays all of
the money they deposit. Criminals are increasingly
willing to lose a percentage of their deposit as
a cost of money laundering. Venues cannot rely
on the fact that a patron is playing the gaming
machines as evidence that money laundering is not
occurring in their venue. Accordingly, it is critical
that hotels have a transaction monitoring program
that can address this type of money laundering.
Through analysing the data collected by this
program, hotels should be reporting customers
who receive a high number of gaming payouts over
a specific period.
3. Hotels should note that money launderers are often
regular customers. While it is important to build
strong relationships with customers, licensees
should be constantly monitoring their hotel for
suspicious activity. AUSTRAC has advised that this
can include customers who are buying winning
tickets/cheques, asking for cheques to be written
in someone else’s name and regularly bringing very
large amounts of cash to gamble.
4. Hotels have specific record keeping obligations
under the Anti-Money Laundering and Counter-
Terrorism Financing Act 2006. It is critical for hotels
to maintain accurate records of transactions.
AUSTRAC recommends that these records are
kept electronically, making monitoring transactions
under your monitoring program easier.
5. It is important for hotels to be reporting any
suspicious matters to AUSTRAC and taking their
AML/CTF responsibilities seriously. Your hotel will
not get into trouble for reporting to AUSTRAC and
where there is no criminal activity, the customer will
not be adversely affected. However, a hotel can be
fined if they do not comply with the requirements
under the Anti-Money Laundering and Counter-
Terrorism Financing Act. This includes having
a compliant AML/CTF program in place and
reporting suspicious matters in their venues.
We can assist you in tailoring a compliant program for
you. Please give me a call at Mullins Lawyers on
(07) 3224 0230 if you would like any assistance.
TO A PRESENTATION EVENING
AS WE SHOWCASE THE TALENT AND INNOVATION
OF THE QUEENSLAND HOTEL INDUSTRY
WITH THE 2017 QHA AWARDS FOR EXCELLENCE
WEDNESDAY 4 OCTOBER 2017
BRISBANE CONVENTION & EXHIBITION CENTRE
TICKETS ON SALE MONDAY 21ST AUGUST
VIA WWW.QHA.ORG.AU OR VIA 3221 6999
QHA REVIEW | 29
QHA REVIEW | 30
GATHERS IN THE
TAKE A HOTEL CARPARK, FIT IT OUT WITH A COUPLE
OF SHIPPING CONTAINERS, SOME CRAWLING
GREENERY AND A BIT OF MOOD LIGHTING AND
THERE YOU HAVE IT - A MODERN, UNPRETENTIOUS
AND UNIQUE SOCIAL HUB.
It was as simple as that for The Wickham’s incredible
urban oasis with a simple name - Garden Bar - winner
of the 2016 QHA Award for Excellence for Best
Nestled in the centre of two reconditioned shipping
containers and two brick walls, the design of Garden
Bar separates you from the street without losing that
open-air feel. With a ceiling of festoon lighting and
gardens climbing the brick walls, the Fortitude Valley
bar is an idyllic representation of the urban landscape
in which it lives.
One of the containers is fitted out as the kitchen,
another as a lounge area plus a smaller container
stacked high above Garden Bar where DJs can settle
in and entertain the crowds.
Evident in both design and practice is the huge focus
on community and staying local, from the two-storey
high masterpiece gifted to The Wickham from Brisbane
artist Lister, to the gardens filled with fresh produce
which all are welcome to. Communal dining has also
been embraced with long shared tables catering for 24
diners at one time.
The Wickham’s General Manager David McKillop
says that since its opening in 2014, Garden Bar has
become hugely popular.
“The venue’s incredible repositioning, renovation
and re-launch as well as quality service and offering
have created an environment appealing to all
demographics,” he says. “The versatility of Garden
Bar is evident constantly with the outdoor hub used as
QHA REVIEW | 31
QHA REVIEW | 32
a live music space, function area and corporate
During the week a strong lunch trade transforms into
a popular trivia crowd on Thursdays while Friday and
Saturday evenings see Garden Bar filled with live
music and quality seeking revellers. Sundays start
early with food, daylight DJs and jugs of
But don’t let Garden Bar’s street style fool you into
thinking its offering might be makeshift. As David
explains, an attention to good quality is a big part of
“When building the container kitchen, we didn’t aim to
be the biggest, just the best. Our food is sourced by
our head chef for its quality and conscious and ethical
practices of the supplier. We also grow as many herbs
as we can in our own garden.
“Our beverage quality matches our food offering in
both taste and value, with shared cocktail jugs, classic
and simple cocktails as well as selective wine and
spirit list which changes to reflect the season.”
David and his team are only too well aware that
operating an outdoor environment in an inner-city
setting requires a more extensive cleaning and
servicing strategy to combat the elements and deliver
a beautiful environment all year round.
“A great deal of attention to detail and operational
process was implemented to ensure our cleaning staff
delivers the highest quality standards at all times,”
“Similarly, the staff have been trained in consistently
maintaining this level of presentation and cleanliness at
They’re mindful of comfort too. To combat the
seasonal elements, The Wickham has employed
environmentally clean, as well as safe techniques such
as state of the art gas heating for the colder months
and the high powered silent fans for the
The design of Garden Bar has also allowed for a cool
breeze to flow through in summer, and awnings and
walls designed to keep heat from escaping
Then there’s that other environmental factor that all
operators of outdoor venues must monitor
constantly – noise.
“To protect our neighbours from excessive noise, we
have installed state of the art directional speakers, as
well as performing regular DB checks to monitor noise
pollution,” he says.
“CLEVER OUTDOOR DESIGN ALSO SHIELDS
BOTH NEIGHBOURS AND PATRONS FROM NOISE
DISTORTION WITH OUR INSULATING WALLS,
WHICH ARE FURTHER COVERED BY
GARDEN AND GREENERY.”
“Clever outdoor design also shields both neighbours
and patrons from noise distortion with our insulating
walls, which are further covered by garden
The Wickham’s Garden Bar owes its continued
popularity to the way it adapts to the myriad whims of
a diversity of urban dwellers on a daily, and
AT A GLANCE
• Established in 1885 and designed by the famous
Brisbane architect Richard Gailey, The Wickham
began life as the Oriental Hotel.
• As a contemporary inner-city pub, The Wickham is
reflective of the community in which it’s found – a
place where people of all identities can meet, drink,
party, and eat.
• The Wickham’s food is all about freshness and
flavour. All ingredients are grown fresh from the
Garden Bar and hand-picked daily by the chef.
QHA REVIEW | 33
country pubs. John and Michelle’s commitment to
the cause has restored Goondiwindi’s historic nod to
Victorian architecture and the Jazz Age into a bright,
contemporary hospitality venue.
QHA REVIEW | 34
ELEVEN YEARS AGO GOONDIWINDI’S ICONIC
120-YEAR-OLD VICTORIA HOTEL WAS A LITTLE
WORSE FOR WEAR AND DUE FOR DEMOLITION.
THEN ALONG CAME LOCAL HOTELIERS JOHN AND
Their bold move to take on the ramshackle old girl in
2006 and redeliver her status as the “jewel of Marshall
Street” wowed locals and earned the “Vic” two QHA
Awards for Excellence last year for Best Traditional
Hotel Bar and Best Budget Accommodation.
Some might say hotels in these categories are a
dying breed. But that would do a disservice to an
increasing number of dedicated hoteliers across the
country who are courageously investing time and
resources into preserving Australia’s legacy of classic
Renovated pub loses none of its
With a distinctly off-kilter corner turret dominating the
building’s profile, latticed veranda arches and starkly
defined white-with-charcoal-trim colour scheme,
the Victoria Hotel is an unmissable landmark on
Goondiwindi’s main street.
Michelle Klein’s talents as a qualified interior designer
are evident within. A simple yet enticing palette
comprising off-whites, rusty reds, earth-grays
and relaxed blues unite old and new - from the
contemporary bar fittings to the century-old vertical
tongue-and-groove cladding throughout.
“She had a huge task in making the hotel look brand
new but keep its heritage feel,” John says. “Our recent
renovations transformed the dated bar areas into
sophisticated examples of a high-functioning multiservice
THE B&B IS A LIGHT-HEARTED LOOK AT HOW
A DILAPIDATED BUILDING ON THE CUSP OF
DEMOLITION HAS BEEN BEAUTIFULLY RESTORED TO
ITS ‘GLORY DAYS...
Classic pub accommodation
Situated throughout the Vic’s upper level, a
reinvigorated accommodation area comprising 14
rooms, a common room, a cosy winter fireplace and
shared amenities entice visitors to lengthen their stay.
John and Michelle have taken care to retain the rooms’
classical Queenslander hotel character, refurbishing
them in a traditional style and preserving vintage trims
and fittings. Many of the rooms open out onto wide
verandas which embrace views of the town. Most
sleep one or two people, with the largest room able to
accommodate two adults and two children with their
own en suite.
“Breakfast can be arranged for large group stays,”
John says. “But in general no breakfast is served on a
John, Michelle and the staff are only too pleased to
show off all facets of the hotel, with over 2000 guests
having taken the opportunity to explore the bones of
this historic beauty by joining the Vic’s regular B&B*
(“Beer and Bullsh*t”) tour.
“The B&B is a light-hearted look at how a dilapidated
building on the cusp of demolition has been beautifully
restored to its ‘glory days’ with all the convenience of
modern facilities,” explains John. “It’s a light shandy
of comedy that concludes with lunch and a drink on
AT A GLANCE
• Michael Bell, the local builder who the Kleins
contracted to undertake the Victoria Hotel’s
renovations is part of a proud lineage of
Goondiwindi builders. Michael’s great-grandfather
William Bell built the original hotel.
• A former owner of the Vic, George Pippos,
was part of the 1960s syndicate that owned
the champion Aussie thoroughbred Gunsynd.
The lucrative stallion was defeated only once in
seven starts over a mile and several post-race
celebrations at the Vic are the stuff of legend.
• The Vic’s history includes other colourful yarns.
There are stories of horsemen riding into the bar
and lassoing bottles from the shelves in the old
days. It is also certainly true that a customer took
his boat into the bar during the 1956 floods.
QHA REVIEW | 35
INDUSTRY ENGAGEMENT with Damian Steele
THE STATE OF THE REGIONS
QHA REVIEW | 36
Each year the Australian Local Government
Association (ALGA), in partnership with National
Economics, publishes the State of the Regions
report which identifies each region’s economic
development issues and assesses the effectiveness
of policies for removing roadblocks to regional
This year’s 2017-18 report revisits the critical
question of boosting regional economic productivity.
The documnet provides a detailed analysis on how
these regions are performing and then analyses the
likely consequences of current issues. It then further
provides an annual stock-take of the economic wellbeing
of Australia’s regions and their prospects for
economic development and employment growth.
According to the ALGA, the report tells a concerning
story on the inequity across some of the economies
in Australia’s regions, namely a widening gap in
employment rates, household incomes
The core objectives of the report are to:
• Present the latest statistical indicators of how
Australian regions are performing.
• Analyse the indicator trends in terms of growing
equality and inequality between Australian regions.
• Make suggestions for the policy implications of
current Australian regional performance.
• Steadily expand the indicators used to measure
• Describe the reality of regional economics.
Regular features included in the report are updates
on the structure of regional incomes, skills and
employment, housing and wealth, telecommunications,
energy and climate change. It provides extensive data
for 67 regions covering all of Queensland
The document argues that reducing the inequality
of income distribution within and between Australian
regions will be pivotal to strengthening Australia’s
economy and bridging the employment fallout from
the subsiding mining boom in low income regions.
Further evidence is provided that Australia has under
invested in infrastructure, particularly of a transport
nature. It concludes that countering regional inequality
needs to go beyond the traditional emphasis on
direct tax / transfer redistribution, and focus more on
geographically appropriate and targeted investments
including infrastructure provision, training and job
The QHA appreciates the challenges of our regional
members and has supported the Liquor (Rural Hotels
Concession) Amendment Bill 2017, introduced by
Robbie Katter MP, which proposes to reduce the
annual liquor licence commercial hotel base fee
All members are encouraged to attend the QHA
Regional Licensees’ Meetings which provide an
invaluable opportunity to voice your issues for
Please see the QHA Events calendar for meeting dates
or contact QHA Membership Services Officer, Paul St
John-Wood or yours truly for details.
Information about the State of the Regions report can
be found at: http://alga.asn.au
YEAR, SAME OLD
MAKE PURCHASING THE QHA
HR MANUAL ONE OF YOUR NEW
FINANCIAL YEAR RESOLUTIONS!
Don’t just get your hotel’s financial affairs in order post-1 July – purchase the QHA HR
Manual to help you manage staffing matters, and make your life easier!
Designed with busy hoteliers in mind, the QHA HR Manual helps you organise every
challenge of managing a team of staff. The manual includes comprehensive human
resources policies and helpful templates for everything from job descriptions,
appointment letters, discipline and termination letters, policy and procedure
templates, timesheets, employer and employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au.
$365 for members.
$765 for non-members.
“WE PURCHASE EVERY EDITION AS THE AUTOMATIC
UPDATES DURING AN EDITION LIFE ARE INVALUABLE.
WE WOULD NOT BE WITHOUT IT!”
Michael and Shelley Porter from Porters Plainland Hotel
QHA REVIEW | 37
FINANCE with Jeremy Wicht
NEW ROYAL HOTEL RUBYVALE
winner of the Best Bush Pub in the
2016 QHA Awards for Excellence
MAINTAINING YOUR HOTEL ASSET
QHA REVIEW | 38
I recently had a regional publican tell me a story of
how his business was facing increased competition
from smaller licensed bars setting up in his town.
The story was familiar: the newest bar will attract an
initial following pinching some of his night crowd; then
after a few months “honeymoon” the bar will start to
discount its drinks, then its food and, when the next
new bar opens and moves the patrons, it closes.
Running a hotel, and particularly a regional venue
where local economic conditions have reduced
customer spend, is difficult. Competition is fierce
and staying one step ahead of your competition is
hard. However, despite this, there are always some
operators that seem to consistently maintain their
trade and there are a few common threads about how
they do it. Here’s my top five tips for maintaining your
trade (and hotel value) in tough times:-
1. Don’t let the offering get stale: View the hotel
like a stage show. If the offering is the same weekin
and week-out, then your customers will get
bored. The top operators always have some new
event or promotion that they are working on : from
a new seasonal menu, a new music entertainment
series, to gaming promotions and special events
such as wine dinners, BBQ competitions and
calendar events (such as Halloween, American
Independence Day, Melbourne Cup etc.)
2. Reward loyalty: Most modern gaming venues
have sophisticated loyalty programmes for their
gaming patrons, but why not look at developing
programmes for other parts of the hotel such as
the bars, bistro and retail areas. If is often the little
things that make a big difference to our customers:
like recognising the birthdays of your regulars in the
front bar with a birthday cake and round of drinks,
or free nibblies on Friday night for groups of 6 or
more coming in for knock-off drinks, or loyalty wine
packages for regular retail customers.
3. Keep up with regular maintenance: In tough
times it becomes even more important to keep
your venue looking ship-shape. Particularly, don’t
neglect the areas of the hotel that are noticed by
customers such as gardens, driveways, painting,
furniture and signage. At a minimum you should
be budgeting to at least reinvest your annual
depreciation charge back into the hotel.
4. Target your marketing: The media landscape is
changing and so are the ways that our customers
are choosing to get their news. Traditional channels
such as TV and newspaper advertising are giving
way to social media that offers more direct and
cost effective targeting of customer groups. To be
effective on social media you need to post offers
and information that engages with the customer:
• Use professional videos and high quality
photographs where you can—
• Create an “offer” that requires a response (i.e.
printing off a voucher, tag a friend, or respond with
• Time your post to appear at peak times for your
target audience – usually around travel time
• Boost your post within your local trade area.
• Co-ordinate the offer with corresponding
• Resist the temptation to do it yourself. Proper
presentation and marketing is very different from
iPhone photos and Wordpress websites. Social
media has an unquenchable appetite for content.
Keep it real and keep it fresh.
5. Benchmark your venue against other topperforming
venues: To stay on top of the game,
keep a keen eye on what other top venues are
doing. Keep in touch with other venue operators at
industry events and measure yourself against the top
THERE ARE ALWAYS SOME OPERATORS THAT SEEM
TO CONSISTENTLY MAINTAIN THEIR TRADE AND
THERE ARE A FEW COMMON THREADS ABOUT HOW
THEY DO IT
operators. There is always something new that you
can learn or adopt for your venue to stay
Remember your hotel is an asset. An asset that has
to earn a rate of return commensurate with the risks
that you are undertaking. It should not be considered
a cash box, nor a social outlet (although we sincerely
hope it’s both). It’s your single biggest asset. Make it
QHA REVIEW | 39
QHA Board visits the Kuttabul Hotel
Bus tour briefing by Bernie Hogan
Sweeping views: Eungella Chalet
QHA Regional Board Meeting, Shamrock Hotel, Mackay
ON THE ROAD AGAIN
THANK YOU TO THE HOTELIERS IN AND AROUND MACKAY WHO ATTENDED THE QHA REGIONAL BOARD MEETING
AT THE START OF AUGUST. SPECIAL THANKS MUST ALSO GO TO PETER AND JEN AT THE SHAMROCK HOTEL WHO
HOSTED THE MEETING AND TO PFD FOOD SERVICES FOR PROVIDING THE LUNCH FOR THE 70 ATTENDEES TO ENJOY.
QHA REVIEW | 40
The day after devastation: Fire destroyed the
Kandanga Hotel in 2015.
On Saturday 12th December 2015 we woke to the
devastating news that the 101 year old Kandanga
Hotel had burnt to the ground. Thankfully no one was
hurt in the blaze and owners Carol and Doug Greensill
were back trading out of a makeshift pub on the
site the very next day to service the community. The
makeshift pub continued trading through until Saturday
22nd July this year when the Greensills, along with
hundreds from the community, celebrated the opening
of the rebuilt hotel. Congratulations to Carol and Doug
for their tireless work throughout the rebuild. We will
have a feature on the new hotel in the September
with Paul St John-Wood
Heading North to Bowen
View from the Clarion Hotel, Mackay
Visiting the Grandview Hotel, Bowen
The rebuilt Kandanga Hotel
IGT & QHA GOLF DAY –
ROYAL PINES RESORT
The annual IGT & QHA Golf Day will
be held this year at the home of the
Australian PGA Championship, Royal
Pines Resort. We encourage all
hoteliers who enjoy a round of golf,
or simply a networking day out of the
pub, to come along. To book your
team or as an individual to be placed
in a team please contact the
QHA GYMPIE LICENSEE MEETING
The next regional licensees meeting
will be held in Gympie on Tuesday
29 August. Licensees in this
area will have received details of
the meeting via post and email.
Along with accessing information
directly from the QHA and industry
representatives, the licensees
meetings offer the opportunity to
network with counterparts from your
region in a more social environment
compared to standard accord
meetings. This format also allows
licensees to raise any localised issues
or challenges which the QHA may be
able to advocate at a regional or state
level to assist.
WELCOME TO NEW MEMBERS
The QHA would like to welcome new
members The Keppel Sands Hotel
– Keppel Sands, The Grand Hotel
– Biggenden and The Andergrove
(The Grove) Tavern - Andergrove.
We wish you every success in your
hotel business endeavours for the
remainder of 2017 and beyond.
QHA REVIEW | 41
TAKING TO THE OUTBACK AIR
SMACK IN THE BULLSEYE OF QUEENSLAND, LONGREACH IS A FOCAL POINT FOR AVIATION ENTHUSIASTS AND
INTREPID TRAVELLERS LOOKING FOR A HISTORICAL TASTE OF THE OUTBACK.
QHA REVIEW | 42
Nothing defines the heartland of the outback better
than a town at the heart of it all. Early pioneering
pastoral development of the area was hampered by
the absence of a secure water supply and only able
to support a loose partnering of leaseholds known as
The town of Longreach owes its existence to
government surveyors discovering that a large
waterhole on a “long reach” of the Thomson River
was sufficient to support the establishment of a larger
settlement in the 1880s.
This cleared the way for extending the Rockhampton
to Barcaldine railway to the Thomson River and
the fledgling town’s appeal grew. Westward
looking entrepreneurs soon arrived along with
more pastoralists and by 1890 there were three
hotels, several stores and tradespeople, a progress
association and a police station. The town then grew
steadily from a population of 150 in 1891 to around
2000 in 1903.
Although land-based commercial activity would always
be the town’s mainstay, activity in the air would give
Longreach lasting fame. In 1919 two WW1 veteran
airmen visited Longreach while planning the Darwin to
Longreach section of a proposed long-haul air route
between Australia and England. Paul McGinness and
Hudson Fysh would later establish Qantas airlines
in Winton (177km up the road to the north-west)
supported by a large plane assembly factory at
Today the aerodrome is home to the Qantas Founders
Museum. Aviation enthusiasts the world over visit
to take the Boeing 747 “walking wing” tour or test
their flying skills with the world’s only Bristol Fighter
simulator among displays focusing on the founding
THE TOWN OF LONGREACH OWES ITS EXISTENCE TO
GOVERNMENT SURVEYORS DISCOVERING THAT A
LARGE WATERHOLE ON A “LONG REACH” OF THE
figures of Qantas and the impact of aviation
Another hit with tourists is the Stockman’s Hall of
Fame. This museum was officially opened by the
Queen in 1988 in conjunction with bicentennial
celebrations and showcases the stories of explorers,
stock workers and pastoralists from all walks of
life that shaped the outback’s history. The building’s
striking design was inspired by the countless
silos and water tanks dotted throughout the
The Longreach Powerhouse Museum also attracts
a lot of visitors and is the largest preserved rural
generating facility in Australia.
Three QHA member hotels are located in the middle of
town and one in nearby Ilfracombe.
Photo credit: Beau Giles
QHA REVIEW | 43
QHA REVIEW | 44
The Birdcage Hotel is a bustling food and
entertainment venue located on the corner of Duck
and Galah Streets (exemplifying a curious fact about
Longreach: streets running roughly east-west are
named after water birds, those running roughly northsouth
after land birds). With a modern bar, steakhouse
and gaming room, this locally owned and managed
venue is proud of its family-friendly reputation with
great meal options, live music and “Baby Galah” kids’
room. Big kids can enjoy a pool table and dance floor.
Gaming machines, Keno and a corporate room for
functions are also available.
Just round the corner on the Eagle St main drag is
the Longreach Tavern. Owners Tim and Kim Trad offer
some of the coldest beer in town, hearty meals (their
menu boasts a delicious veal parmigiana and even a
fish burger), pool table, darts, Keno, pokies and the
local TAB. Its Cellarbrations bottle-shop was
revamped earlier this year and offers specials on
a variety of tipples.
Further down Eagle St, and with a distinctive green
laminex bar top in its main bar, the Lyceum Hotel offers
two bars and 18 rooms of accommodation. The venue
opens until late and attracts a younger set of patrons.
Twenty kilometres out of town, but still within a lasso’s
swing of Longreach, is the town of Ilfracombe – home
to one of the outback’s most iconic bush pubs.
The historic Wellshot Hotel dates back to 1890 and
is steeped in outback character, having found its
permanent home in Ilfracombe after being relocated
several times by bullock and cart along the railway
line. Paul and Tracy Hatch recently took ownership
of the pub late last year and describe it as a dream
come true. “We visited, we stayed at the pub,” Tracy
explains. “I remember saying ‘I love this place, how
awesome is this pub’ anything at all to convince Paul
that it was a good idea.” Paul and Tracy offer a wide
range of beers, wines, scotch, whiskey, rum, nonalcoholic
beverages and country style meals every
day – as well as seven rooms of revamped shearers’
quarters that now provide quality accommodation.
QHA REVIEW | 45
BRISBANE’S TRYP HOTEL RECOGNISED WITH
STATE ART AND ARCHITECTURE AWARD
QHA REVIEW | 46
Brisbane’s only street art hotel was recognised for its
unique and contemporary design at the recent 2017
Queensland State Architecture Awards.
Shane Denman Architects received the Australian
Institute of Architects Art and Architecture Prize
(Qld) for TRYP Fortitude Valley Hotel, Brisbane at the
Featuring striking original murals and artworks by
acclaimed artists Beastman, Rone, Numskull, Fintan
Magee and Seven, the 65-room boutique hotel on
Constance Street opened in 2014 and has become an
urban design landmark in the cultural hub of
The judging panel praised TRYP Fortitude Valley’s
salvaged original artworks and newly commissioned
pieces which permeate the entire hotel, including the
lift shafts, stairways, wallpaper, basins and
Barry Robinson, President and Managing Director of
Wyndham Hotel Group South East Asia and Pacific
Rim, said the group’s TRYP Fortitude Valley property
had become a destination in its own right thanks to its
unique identity as a street art hotel.
“Since it opened, TRYP Fortitude Valley has
commanded attention and I am so proud to see it
continue to receive these types of accolades,” Barry
said. “It is a truly unique property that has set a
benchmark for others of its type.”
WHAT CHINESE GUESTS WANT
FROM ACCOMMODATION HOTELS
The sixth annual Chinese International Travel Monitor
(CITM) released by Hotels.com has revealed that
Chinese travellers are spending a whopping 28% of
their income on average on international travel. They
also intend to spend 10% more on travel in the next
12 months, with Australia topping the list as the most
desired destination in Asia-Pacific.
Regardless of many key indicators showing signs of a
slowdown in the Chinese economy, this year’s CITM
found spending on travel increased across all age
brackets, with Chinese travellers spending US$3,600
in the last 12 months – more than a quarter of their
income and an increase of 4% compared with the
Nineties millennials are the biggest spenders,
allocating 35% of their income to travel. 93% of
Australian hoteliers surveyed in the Hotels.com
research said they accommodated Chinese travellers,
with 55% observing growth of the market over the last
According to the Hotels.com data, Australia was
deemed the third most welcoming country to Chinese
travellers, up one place from 2016. Despite this, the
Hotels.com report revealed a gap in what Chinese
guests want versus what hotels are providing,
highlighting that, by making some adaptions to
accommodate Chinese tourists, there is huge potential
for Australian hotels to further tap into this market.
While Australian hotels are focusing their efforts on
social media and marketing programs in a bid to
attract Chinese travellers, the investment in on-site
services for Chinese guests has decreased according
to the Hotels.com data.
The report identified key areas where hotels could
improve their services, according to Chinese travellers:
Chinese payment facilities at hotels, such as UnionPay,
rank second for consumers in importance, yet only
18% of Australian hotels currently offer these facilities
and only 15% intend to offer them in the next
In-house Mandarin speaking staff was ranked number
one by travellers but was low on the list for hoteliers,
with only 16% currently offering the service and 11%
planning to do so in the next 12 months. On-site
Chinese restaurants were ranked fifth by travellers
however only 3% of hoteliers currently offer this service
and only 5% intend to provide it in the next 12 months.
Translated travel guides were ranked number four by
travellers but are a low in priority for hoteliers; 14%
currently offer this and only 17% plan to in future.
Both the perception of Australia as a welcoming
destination, and the willingness of accommodation
providers to cater to Chinese travellers is critical to
ensuring sustainability of the local tourism industry.
As Australia’s second largest inbound tourist market
Chinese travellers offer huge economic benefits to our
country and to our state of Queensland.
It’s pleasing to see Australia continues to deliver quality
and friendly hospitality but this reputation needs to be
maintained to ensure Chinese travellers feel welcome
not only to visit our country but also to stay in our
accommodation hotels. Despite this reputation,
Australia has fallen two places since topping the wish
list of countries to visit last year.
The CITM report notes that Chinese travellers have
entered a new phase in their evolution and are
demanding more of everything – more time travelling,
more locations and more diverse experiences and
it’s vital that as accommodation providers you adapt
to these evolving needs and develop tailored hotel
services that tap into their enormous spending power.
QHA REVIEW | 47
FOR MARSHA FRANKLIN THERE’S NEVER A DULL MOMENT AS GENERAL MANAGER OF THE HOTEL GRAND
CHANCELLOR PALM COVE IN TROPICAL NORTH QUEENSLAND. QHA REVIEW TALKS TO HER ABOUT ECOTOURISM
AND RESPONDING TO ONLINE CUSTOMER FEEDBACK.
QHA REVIEW | 48
What brought you into the hotel and
I started working in hospitality over 20 years ago.
I was working in London in a hotel as Bar Supervisor
and someone called in sick on reception with no one
able to cover the shift. I did some quick training and
worked the next day on the front desk and absolutely
fell in love. I knew then and there Rooms was where I
wanted to be!
What brought you to the Hotel Grand Chancellor
I worked for the Hotel Grand Chancellor in Adelaide
about eight years ago in both of their properties
Hotel Grand Chancellor on Currie and Hotel Grand
Chancellor on Hindley. I then assisted my now boss
Peter Yared when they purchased the Hotel Grand
Chancellor Surfers Paradise. So when I got a phone
call from Pete again advising there was a Hotel
Manager role in gorgeous Palm Cove, I jumped at the
opportunity. I’ve been here for a year now and still love
every day of it. I started working in hotels a long time
ago and have worked in London, New Zealand and
throughout Australia. Adelaide is home for me and
my first GM role was for an Adelaide Based Company
1834 Hotels at their venue in
What’s the best thing about managing a hotel in
such a spectacular setting?
The best thing is absolutely the setting. Every day I
step outside of my office and look at the landscape
and just take it all in. There is so much to do in Far
North QLD. No day is ever boring.
Do you think demand for ecotourism will
continue to grow in Tropical North Queensland?
Absolutely! Tropical North Queensland is rapidly
developing and continues to grow every month. We
live in such a beautiful place that we can’t take it for
granted. It brings us so many international travellers
every year. With such a beautiful environment and
so many spectacular places to go and see in North
Queensland we must protect our precious destination.
How important is inviting and responding
to online guest feedback to the operation of
Feedback and reviews are imperative. They can drive
your position on third party websites and this directly
impacts sales. Guests want to see that you take their
feedback seriously and have a genuine care for their
comments. I respond to all reviews and feedback
as quickly as possible. Most travellers research their
destination using Tripadvisor, so being present and
addressing all feedback given shows that you take
guest comments seriously and want to engage
What effect has the end of the independent Star
Rating scheme had on the industry?
Star Ratings are a thing of the past. I personally didn’t
agree with some of the grading for Star Rating as it
didn’t really give you an honest review of the hotel and
its facilities. However in 2017, with social media and
online sites such as Tripadvisor so popular, it’s the best
tool for travellers to research the hotels where they’re
thinking of staying. Star Rating 20 years ago assisted
travellers in picking the best hotels, however these
days everything and anything they want to know about
hotels can be found online.
What advice would you give to someone just
starting out as a Hotel Manager?
You need to have a thick skin these days and passion.
Without both of these, it’s a tough industry. There’s
no down time in hotels. It’s 365 days a year, 24 hours
a day. With reviews and social media everything is
transparent for the world to see, so being the best you
can be all of the time is paramount.
QHA REVIEW | 49
SUPERANNUATION with Brendan O’Farrell
THE GOOD THAT CAME FROM
THE CHANGES TO SUPER
There was some good news that came from the many
changes made to super on 1 July 2017.
More partners will be able to claim a tax offset for
contributing to their spouses’ super balance. Tax
offsets were previously only available when the
receiving spouse earned less than $13,800. This
income threshold has now been increased to $40,000,
making the tax offset available to more people. It’s an
initiative that could help reduce the super gender gap
in situations where partners have taken time off work
to care for children or family members.
Low Income Superannuation Tax Offset
A tax offset is available to low-income earners
who make after-tax contributions to their super
accounts. This tax offset was previously known
as the low-income super contribution (LISC) and
was set to be scrapped on 1 July 2017. The offset
has been reinstated and renamed the low-income
superannuation tax offset (LISTO). Workers earning
$37,000 or less can once again receive a tax offset
of up to $500 to their super account each year.
Essentially, it means low-income earners may not have
to pay any tax on their super contributions.
Tax deductible contributions
A tax deduction has been made available to all
employees who make super contributions. Previously,
this advantage was only available to self-employed
workers or those able to salary sacrifice. Now, all
employees can receive a tax deduction of up to 15 per
cent on their super contributions. For many workers,
setting up salary sacrifice may seem complicated. This
new flexibility is a great way to make tax-advantaged
super contributions easy for employees.
First Home Super Saver Scheme
An additional change to super was proposed in the
May 2017 Federal Budget. The proposal is called
the First Home Super Saver Scheme (FHSSS). If it is
passed in Parliament, first-home buyers will be able
to save for a deposit through voluntary contributions
to their superannuation account. If the scheme
proves popular, it could mean younger members
will be motivated to start engaging with super. The
scheme could be a great way for younger members to
understand the value of saving for their futures.
Unfortunately, the FHSSS may cause some headaches
for your payroll departments. The ATO will be
managing FHSSS balances, and will need to know
the difference between member contributions and
employer contributions. This could mean your payroll
department will need to separate salary sacrifice
and superannuation guarantee contributions when
they process superannuation payments (if they don’t
already do so). The scheme has not yet been passed
through Parliament, however, so the details of its
management haven’t been finalised. If it does become
effective, Intrust Super’s Client Service Managers will
be happy to help should your payroll department need
If you are interested in learning more about the
superannuation changes, or about the First Home
Super Saver Scheme, just give us a call on 132 467.
The information contained in this document is of a general nature only,
and does not take into account your individual situation, objectives
and needs. You should consider the appropriateness of the general
information having regard to your own situation before making any
investment decision. A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/
USI: HPP0100AU | RSE Registration No: R1004397
QHA REVIEW | 50
UNFAIR DISMISSAL CLAIMS STRIKE WITHOUT WARNING
Most of those with the responsibility of managing
underperforming or misbehaving staff will know
that in many cases a warning should be provided
to an employee before considering termination of
employment. However, do you know:
• why issuing warnings is so important in the context
of an unfair dismissal claim?
• how many warnings should be given?
• what are some of the primary elements that should
be included in a warning?
These questions are often put to the QHA Employment
Why are warnings so important when an
employer is considering termination of
The Fair Work Act 2009 (Cth) contains unfair dismissal
provisions which the Fair Work Commission (FWC) will
use in assessing whether a dismissal is fair or unfair.
Warnings relevantly feature in the unfair dismissal
provisions, and will be something that the FWC will
look to have occurred. This expectation applies to both
small and medium/large businesses.
A failure to provide any warning for underperformance
in an unfair dismissal application can lead to the
FWC deciding that a dismissal was harsh, unjust
or unreasonable under section 387 of the Act, and
therefore unfair – even if the employer had a valid
reason for termination.
Is there a requirement to give a set number of
warnings under the Act?
There is a misconception often held by employers that
it is a legislative requirement to provide an employee
with three warnings before dismissing them. Under the
Act, there is no specific minimum number of warnings
that an employer must issue to an employee before
However, this does not give an employer free reign to
dismiss an employee with no warning. Each situation
needs to be assessed on a case by case basis as
to what number of warnings should be given before
progressing to a termination of employment. The
FWC will certainly be looking at whether one or more
warnings were issued in most cases.
In very specific circumstances where an employer
considers that an employee’s conduct constitutes
“serious misconduct”, an employer may have reason
to progress straight to termination without first
issuing a warning. For small business employers, the
Small Business Fair Dismissal Code refers to serious
misconduct as including theft, fraud, violence and
serious breaches of occupational health and safety
procedures. Serious misconduct is also separately
defined further in the Fair Work Regulations 2009 (Cth).
Employers should seek advice before termination
without warning on the basis of serious misconduct, as
this should not be done without careful consideration
as to the employee’s specific circumstances. Members
can contact the QHA ER Department to discuss
situations involving alleged serious misconduct.
What should be included in a warning?
One of the common areas of concern that QHA’s
Employment Relations Department has identified when
speaking to members about employee warnings is the
content of such warnings.
A warning should usually include (but not be limited to):
• detailed information as to the performance, conduct
or capacity concerns held by the employer.
• information explaining that the employee was
provided with an opportunity to give a satisfactory
explanation / excuse for the concerns in a meeting
(with meeting details included), but that none was
• information on how the employee is expected to
act / perform in future.
• a review period in which the employer will monitor
the employee’s performance / conduct.
• a clear explanation that a failure to improve in the
areas of concern will result in further disciplinary
action, which may include termination
Employers who require template warning letters
(which include wording referring to the above elements
and more) can purchase the QHA discipline and
termination template pack or the QHA HR Manual.
Contact the QHA Employment Relations Department
on 07 3221 6999 or at firstname.lastname@example.org and order these
products online at www.qha.org.au.
QHA REVIEW | 51
TRAINING AND SAFETY
with Ross Tims
NO COST INTERNSHIPS
FOR YOUR VENUE
QHA REVIEW | 52
As many would know, the QHA has been contracted
for the next three years by the Federal Government
to deliver hospitality training courses, which we call
#HospitalityFirstStep, to young unemployed job
seekers aged between 17-24 years.
This Youth Jobs PaTH (Prepare-Trial-Hire) employability
skills program equips young people for work in the
hotel and wider hospitality industry. It will provide our
sector with more trained labour, give something back
to the community in terms of our social “licence”
and deliver an additional income stream to your
Association. At this stage, the program is only being
delivered in SE Queensland.
TRIAL AN INTERN
If you’re looking for staff, you can work with an
Australian Government employment services provider
anywhere in Queensland to design an internship
placement of between four and 12 weeks, at no cost
to you. The provider will support you and the intern
through the duration of the internship. If you’re in
SE Queensland, the QHA may be able to broker an
internship with job seekers (and their employment
services provider) who have graduated from
The internship is an opportunity to see how a young
person fits into your team and if they’re suitable for
employment in your hotel. Instead of receiving a wage
from employers, the Government provides interns with
an additional $200 a fortnight on top of their income
Employers receive a payment of $1000 to help cover
the costs of hosting an intern and they are insured for
the length of their internship. The internship needs to
be structured and supervised, providing the intern with
30-50 hours of work experience per fortnight. Your
participants must be aged 17-24 and have received
employment services for six months or more.
HIRE AN INTERN / WAGE SUBSIDIES
The Government provides a financial incentive of
up to $10,000 (GST incl.), paid over six months,
to employers who hire eligible young job seekers.
Employers can negotiate how often payments are
made, for example weekly or fortnightly. There is also
a kickstart payment option of up to 40 per cent of
the total amount after four weeks of the job starting.
The job can be full-time, part-time or casual but must
be an ongoing position and provide an average of
at least 20 hours per week over the six-month wage
subsidy agreement. These subsidies are also available
to employers who hire eligible job seekers without
providing an internship.
Employers who hire an eligible young person through
an apprenticeship or traineeship may also be able
to access wage subsidies along with other financial
incentives available to employers under the Australian
Apprenticeships Incentives Program.
For more information go to www.employment.gov.au/
wage-subsidies or contact me on ph 07 3221 699,
mob 0411 166 810 or email email@example.com
YOU’D HAVE TO BE A FAIRLY CONTRARY
SOUL TO ARGUE THESE DAYS AGAINST
THE IMPORTANCE OF THE ROLE PLAYED
BY CLIMATE AND ASPECT ON THE
QUALITY OF WINE.
McWilliams Winemaker Jim
Chatto … has delivered
which have been made
to accompany food.
It’s something covered generally by the French term
“terroir”, which also includes things such as soil and
A major part of terroir is a vineyard’s altitude,
something that’s closely related to climate and hence
to how a wine tastes.
It’s why the best of Queensland’s wines generally come
from the Granite Belt, high up in the Great Dividing
Range, to the south-west of Brisbane, where vineyard
altitudes generally run between about 700 and
But we’re staying south of the border today, where
McWilliams has just launched its new McW 480
and McW 660 Reserve ranges, with labels proudly
displaying the contours of topographic maps and the
numbers referring to elevation above sea level.
The McW 480 range is priced at about $20 and
comprises a Hilltops Shiraz alongside a Sauvignon
Blanc and a Pinot Noir from Tumbarumba.
The McW 660 Reserve range takes it up a bit in price
to about $25 and quite significantly in altitude, to
vineyards averaging some 660 metres above sea level.
Here we get a Chardonnay and a Pinot Noir from
Tumbarumba, a Cabernet Sauvignon and a Shiraz
from Hilltops, and a Syrah from near Canberra. Shiraz
and Syrah are made from the same grape variety, with
the latter generally being more savoury and European
in style, the former being bolder and brasher, in the
style of the big reds Australians have grown quite
I’ve tasted a few of the Reserve wines and think that
they offer plenty of distinctively cool-climate flavour and
represent excellent value for money.
Winemaker Jim Chatto has delivered medium-bodied
wines which have been made to accompany food —
and do so very nicely, thank you very much.
with John Rozentals
McW 660 Reserve
McW 660 Reserve
You can taste here
exactly why Cabernet
is a district hero
— an amalgam of
blackberries, cassis and
chocolate, with plenty
of firm tannins.
An elegant cool-climate
dry white that resides
very much in the
spectrum, with a layer
of complexing but
Nearly a maroon
jumper for this one …
a firmly structured New
England dry red with
excellent balance of
fruit, oak and tannin.
A very good wine.
QHA REVIEW | 53
Adelaide Hills Distillery
DRY RED 2014
ENTRE DEUX MERS
QHA REVIEW | 54
Incredibly smooth and
very easy drinking. It
has a distinctive honey
after finish on the roof of
the mouth. Best straight
up with ice. It’s crafted
by blending the finest
Bundaberg rums with
the richest aged reserves
from the distillery, then
matured in sweet cognac
and brandy barrels.
Bottles are limited with
each MDC Small Batch
release referencing its
batch and bottle number.
The spiced rum rage
powers on and with that
we thought we would try
a white spiced rum and
turned to Adelaide Hills
Distillery having sampled
their magnificent bitter
orange, The Italian,
last edition. It didn’t
disappoint, in fact it was
and elegant it celebrates
with style Australian
native ingredients mixed
with traditional rum
spices. Cinnamon myrtle
shines through on the
nose and the palate has a
lingering hazelnut finish.
This wine has a deep
cherry colour and
is well-formed and
It’s simplistic elegance
and full body pairs well
with game meats, roast
lamb or hearty beef
stews along with your
favourite cheeses. 60%
Merlot, 20% Cabernet
This wine has a beautiful
straw yellow colour with
green apple reflections
and a very fresh nose
in which the Sauvignon
dominates. Well balanced
on the palate with notes
of citrus fruit. Perfect with
lobster, prawns, oysters
and fresh seafood or raw
vegetables. The vines are
grown with strict rules to
obtain the ECO-CERT
for all organic farming in
France. 50% Muscadelle,
30% Sémillon, 20%
Feral Brewing Co.
Fortitude Brewing Co.
These guys are receiving
huge accolades, most
Brewery and Best
New Exhibitor at The
Beer Awards, so I had
to try a can of their
Pilsner. I was immediately
transported back to
Germany. Delicate malt
is deftly balanced by the
noble German hop spalt
and the end result is a
beer that’s not outlandish
but plain and simply
Why the hell not? It is
Summer in Queensland
all the year round. It’s
vibrant hoppy, floral and
citrus aroma packs a
punch to complement
our magic weather. It’s
quite a refreshing and
easy drinking brew that’s
low in bitterness. You
can understand why they
called it a “session ale”,
it’s pretty easy to down a
few in quick succession.
Brewed on Mount
Tamborine in the Gold
Coast Hinterland this
session beer is nothing
short of sensational.
bitterness with a fruit
aroma that is not too
overpowering. As they
say, sometimes less is
more. You don’t always
want a hop bomb. One
could easily drink quite
a few of these. This is a
very enjoyable beer.
“If you like Pina Coladas
and getting caught in
the rain….” Well Rupert
Homes’ 1979 classic
could have almost been
about this brew. Creamy
just like a Pina Colada
with hints of passionfruit,
and citrus, this is a far
hoppier experience than
a traditional German
style hefe. Plenty of zesty
freshness to enjoy.
QHA REVIEW | 55
CRAFT BEER SHOWCASE with Matt Kirkegaard
CRAFT BREWERS CONFERENCE ADELAIDE
QHA REVIEW | 56
The Australian craft beer industry – or the independent
brewing industry, as it now wants to be called – held
its annual conference in Adelaide in late July.
The conference was hosted by the Independent
Brewers Association, which was formerly known as
the Craft Beer Industry Association. Founded in 2011,
the association was open to the craft brewing arms of
the large breweries, such as James Squire and Matilda
In a divisive move the association voted in May this
year to change its constitution to exclude brewers that
are more than 20 per cent owned by large brewers or
other businesses that hold significant brewery holdings
in Australia or overseas.
With the conference following so soon after
the decision and name change, the issue of
“independence: was a key element in several of the
keynote speeches at the conference.
Dr Ina Verstl, co-author of the book The Beer
Monopoly which charts the globalisation of the
international beer industry, highlighted the importance
of small breweries differentiating themselves.
Dr Verstl said that by developing an “indie” seal and
emblazing it on their products, Australia’s independent
brewers could differentiate their beers from those
produced by “Big Beer” and enable consumers to
readily identify between beers produced by small
brewers and larger corporate produced beers.
Such an approach would reflect what was already
happening in the USA where the US Brewers
Association had developed its own “indie” seal.
“Ownership does matter,” she said. “It does matter
because it is what’s at the core of what is small, local
and also relies on word-of-mouth propaganda.”
To observers such as myself, it has always
been obvious that ownership matters, at least in
“It was always a question of time before they
would have to embrace it more fully if they want to
differentiate themselves from the corporate brewers
and their craft beer offerings they need to say what
makes them stick out, because it’s not necessarily the
“By emphasising ownership, they say, ‘Yes, we are
different”, she said.
She did sound a note of caution for the local industry
though, saying that while craft beer has penetrated
deeply into the US market, she felt that such
penetration may be harder here.
“It would mean you have to overhaul your entire
taxation, distribution and other systems,” she advised.
“[The Australian] distribution opportunities are not
conducive to the growth of craft beer.
“The on-trade market is fairly small. You only have
6000 outlets where you can sell alcohol, that’s only a
bit more than the whole of London has.
“Everybody is clamouring for those taps so the
competition is intense and not all of the publicans are
willing to take on craft because they think it’s a
Dr Verstl said it can be hard for publicans to keep up
CRAFT BEER SHOWCASE
Top right: The busy trade floor at the Craft
Brewers Conference Trade Show
Below right:The active trade floor included
bars showcasing independent breweries,
and even working canning lines.
“WE’VE GOT MALT, HOPS, YEAST AND WATER, JUST
FOR STARTERS. WE CAN CELEBRATE THESE THINGS,
AND SO WE SHOULD CELEBRATE THESE THINGS.”
with the fast coming and fast disappearing fads in craft
beer. She also highlighted the problems caused by
the Australian tax regime which penalises the higher
alcohol beers, which many craft styles are
“You would have to charge $15 for a beer,” she said.
“How many Australians will pay that for a beer?
“At the end of the day it is beer we are talking about.”
Her comments contrasted with the keynote presented
by Professor Charlie Bamforth. Sometimes known as
the Pope of Foam, Bamforth is Professor of Malting
and Brewing Sciences at UC Davis in the
He said that while brewers may choose to differentiate
themselves on independence they should be learning
from their larger counterparts, rather than decrying
them for brewing “yellow fizzy liquid”.
“There are millions of people who like to drink yellow
fizzy liquid and it does not make them bad people,”
“It may not suit you and it may not suit me… but to
actually criticise or to sell yourself on the basis of
rubbishing other people, to me is not a smart way
“These larger brewing companies have established
a quality proposition in that they produce a quality
product over and over and over again,” the
He also looked at ways that beer can learn from wine,
saying brewers should learn from the way the wine
industry champions its raw materials.
“They’ve only got one raw material and my god
can they BS about that raw material,” he said in his
“We’ve got malt, hops, yeast and water, just for
starters. We can celebrate these things, and so we
should celebrate these things.”
He said brewers can also rightfully celebrate the
healthfulness of the product they make, when
consumed in moderation.
“We have confirmed that beer is the richest source
of silica in the diet, and this cuts down the risk of
osteoporosis,” he said.
“The next best source is muesli/granola – you choose
how you want to get your silica!”
Bamforth said beer also contains other minerals, as
well as antioxidants, B vitamins (especially folic acid)
“It is a healthful food but still people perceive wine as
being healthier,” he said.
The three-day conference also included a trade show
which highlighted the growth in the small brewing
industry, and the diversity of the businesses that
The Independent Brewers Association recently
released a report on the independent brewing
industry’s impact on the Australian economy prepared
by Essential Economics.
QHA REVIEW | 57
CRAFT BEER SHOWCASE
A BROUHAHA BREWING IN THE MOUNTAINS
QHA REVIEW | 58
Australians’ growing thirst for craft beer is creating
somewhat of a dilemma for many publicans. Boutique
breweries are popping up everywhere like daisies
competing with traditional pubs for patrons. The
growing penchant for these craft brews in some
regions leaves publicans questioning whether they
need to assign a greater part of their tap real estate
to accommodate these independent
brewery beers outside of their
mainstream suppliers, and if they do,
can that said craft brewer guarantee
supply day in, day out for 365 days
Stone & Wood Brewing Company,
founded in beautiful Byron Bay in
2008 is an example of the changing
times. The original Byron brewery is
a venue of sorts in its own right but
the popularity of its brews sees Stone
& Wood now on tap in virtually every
pub in town. The demand for Stone &
Wood is such that we can only guess
publicans were left to ponder the maxim, “If you can’t
beat them, join them”.
There is certainly no denying Australians’ perceptions
towards beer are changing. Various reports suggest
traditional beer consumption is declining year on year.
Mainstream breweries still retain such a large share
of the market in terms of volume but consumers are
demanding greater variety nowadays. Drinkers are
perhaps becoming more discerning in part due to a
greater exposure to the world through travel, the whole
gastronomy craze and a desire to support local. The
demand for locally-produced craft beer
is replicating what has taken place
with the Australian food industry. It is a
trend some media sources are referring
to as “paddock to pint”. No matter
what your take of it all may be, it serves
to underline why major breweries are
buying up craft breer brands like there
is no tomorrow and bringing out quite
a few of their own through various
partnerships with small independent
The reason for highlighting these
interesting market dynamics and
encouraging debate is because it is
no more evident than on the Sunshine Coast where
no fewer than eight independent craft breweries now
exist. The Sunshine Coast hinterland is home to two of
these establishments; the Wild Rocket Micro-Brewery
in Montville and Brouhaha Brewery in Maleny. Their
appeal is immediately evident.
Photo: Courtesy of
Wild Rocket @ Misty’s
Wild Rocket @ Misty’s is situated in one of the most
historic buildings in Montville, the former ‘Fancy
Goods & Lolly Shop’. It’s incredibly quaint with owner
and chef Peter Brettell and his wife Belinda sourcing
only the best local produce and free range organic
meats. Indeed, everything is made onsite, from beef
sausages, breads, stock, sauces and even their jams
and chutneys, and in time it only stood to reason
they would produce their own locally-made beer to
compliment their fresh food offering.
The food at Wild Rocket has received rave reviews
on various online diner restaurant review sites, which
is the same for the beers, which include the Montville
Smooth Ale and a Black Jack Stout to mention but
A little further south on the range is Brouhaha in
Maleny. Unassuming from the street, the brewery/
restaurant boasts an industrial-inspired interior and
on-trend decor to accentuate the steel brewing tanks
that line one wall. As for their beers, Brouhaha have
produced a wide range of drops - from Blonde to IPA
to Milk Stout and everything in between - with fine fare
perfectly matching their locally produced nectar of the
It is this pairing of fine food and hand-crafted beer
that is challenging traditional pubs for a share of
consumer’s wallets. Some may consider it just a
fad that will soon pass in time, what if it isn’t? The
preceding rise and rise of espresso bars might
suggest otherwise. Who would have predicted just
how popular these would become and now we have
craft distilleries hot on the heels of the independent
brewery phenomena. As always, times are changing
and it would pay to keep abreast of changing
IT IS THIS PAIRING OF FINE FOOD AND HAND-
CRAFTED BEER THAT IS CHALLENGING TRADITIONAL
PUBS FOR A SHARE OF CONSUMER’S WALLETS
consumer trends. The hotel industry certainly does
not want to follow in the footsteps of the taxi industry
who underestimated the impact of Uber and was
subsequently left decimated by it.
QHA REVIEW | 59
QHA REVIEW | 60
Woodson is Stoddart’s countertop kitchen equipment
brand that has led this market space since 1954.
Designed and manufactured in Australia for Australian
conditions, Woodson is renowned for its quality,
functionality and reliability.
Woodson offers a complete countertop kitchen
equipment range, including Starline conveyor ovens,
toaster grillers and salamanders, as well as countertop
fryers and bain maries. Woodson also manufacture
its own matching line-up of hot food displays and
cold food displays, in a variety of profiles to suit every
Woodson is proud of its flexibility and the fact that
the Woodson range of products has been installed
in various commercial kitchens, such as cafes, quick
service restaurants, hotels, mining camps, take-away
restaurants, food courts, clubs and pubs.
In the fast-paced hospitality industry, delivering
quality foods in the shortest time is key to customer
satisfaction and retention. The Woodson Pronto
quick performance oven is compact, easy to operate
and puts the power of impingement cooking at
your fingertips. Impingement and intelligent air flow
technology achieve consistent cooking results while
toasting and finishing food items to perfection.
The Woodson Pronto oven offers the flexibility to
customize up to 50 programs on the user-friendly
touchscreen. Users can cook a variety of menu items
throughout the day that satisfies their customers as it
adapts to your growing business. Get the confidence
that comes from serving your customers with the
highest possible food quality at a fraction of the time,
Being a Stoddart brand, Woodson continues on
today as a 100% Australian family owned business,
with a state of the art manufacturing, distribution and
warehouse facility located in Brisbane. Additionally,
Stoddart also maintain high level stock and spare parts
at warehouses and sales offices in Sydney, Melbourne,
Perth and Adelaide. Through this strategically located
infrastructure and together with its national, third party
dealer and service network, Stoddart is able to provide
instant solutions to businesses throughout Australia
and the Asia Pacific region.
In business for over 60 years, you can rest assured
that your Woodson product will be there for your
business every day you open - year in year out.
RENOVATING WHILE RUNNING YOUR BUSINESS CAN
BE A NIGHTMARE!
The traditional method of renovating using an architect,
consultants, quantity surveyors, project manager and
a builder can be overwhelming and is usually a drawn
out procedure costing loss of trade and profit and
distracting you from running your business.
When adding up the true cost of an upgrade project,
few owners or managers include the downtime for
management and staff and what negative result it has
on your business by being distracted from what you do
best, run your business. There are also the time delays
in having to co-ordinate all the above consultants who
all work independently, let alone errors and oversights,
which will all be at your cost. Due to these delays I
have seen crucial deadlines not kept, costing further
income and profit to your business.
There is a growing trend towards Design and
Construction specialists to deliver a renovation where
the business continues to operate during the project
as you only have to deal with one company and you
have a much better chance of getting the project
completed on time and on budget.
Dr Donald Charrett BE(Hons), LLB(Hons), MConstLaw,
PhD, ProfCertArb, FIEAust, MIAM,. Barrister practising
in building and engineering … wrote in the Australian
Construction Law Newsletter about the trend towards
design-construct (or “turnkey”) project delivery in
He points out that the advantage, from the principal’s
perspective, is that there’s a single contract that
delivers the entire project. The contractor carries the
risk, not the principal.
The traditional method of project delivery separates
design and construction contracts - and the principal
carries the risk.
Unfortunately all design and construction companies
are not alike as some are merely builders who
subcontract the design which does not provide you
with the combined experience to provide a truly
Hot Concepts is different, we have the business
consultants, designers, architects, project managers,
builders and fitout tradesmen on staff plus we work
with a loyal team of sub-contractors who not only
understand our passion to deliver you the best result,
they consistently provide the best pricing and service.
We take care of the project from start to finish ensuring
you save time and money without distracting you from
running your business.
If you want to see how painless a renovation can be
please feel free to call us on (07) 3277 7740.
QHA REVIEW | 61
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
P: 07 3890 2969
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
BEER DISPENSING SYSTEMS - Sales - Service - Installation
Refrigeration | Glycol Equipment | Beer Gas Equipment
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7
Maintenance, Servicing and Repairs. Australia’s largest
manufacturer, installer and suppler to beer dispensing
equipment. Proudly Australian Owned and Operated.
5 Holden Street, Woolloongabba, QLD 4102
Phone: 07 3421 5200 www.andale.com.au
QHA REVIEW | 62
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
PROUD PLATINUM PARTNERS OF THE QHA.
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue, Improve
workplace health and safety, Reduce space needed for glass
waste bins, Save money on your current waste charges
Free trial call 1300 306 039 E: firstname.lastname@example.org
INTEGRATED POS SOLUTIONS
As used by Award Winning Hotels. New Compact
10” Touch Screens available. 10” & 15” Hotel and Bar
P: 1300 BIZSTAR 1300 249 782
www.uniwell4pos.com.au to find out more.
PUBLIC NOTICE SIGNS
For all Gaming and Liquor Notice of Application signage in
compliance with Act. Please phone for a free quotation to
create, install, remove, sign on your site.
P: 07 3862 2426
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: email@example.com
Service department: 1800 622 216
QHA REVIEW | 63
QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
Ph: 07 3225 4900
Hanrick Curran -
Ph: 07 3218 3900
HLB Mann Judd -
Ph: 07 3001 8800
Ph: 07 3333 9800
PJT Accountants &
Ph: 07 5413 9300
Professional Client Services
(QLD) P/L- Accountants &
Ph: 07 3209 4452
Prosperity Advisers QLD
Ph: 07 3007 1971
Brand & Slater
Ph: 07 3252 8899
Darren S Dickfos Architects
Ph: 07 3358 1786
Club Bar Concepts
Ph: 1300 426 637
Darren S Dickfos Architects
Ph: 07 3358 1786
Hot Concepts Design and
Ph: 07 3277 7740
One Alliance Project
Ph: 1300 853 123
Paynter Dixon - Design &
Ph: 07 3368 5500
Ph: 07 3257 4411
Ph: 1300 659 399
Ph: 07 3252 7933
Ph: 07 3868 2388
Ph: 07 3010 2000
Carlton & United
Ph: 07 3666 4104
Ph: 13 26 53
Ph: 07 3257 0800
Ph: 07 3361 7400
Liquor Marketing Group
Ph: 07 3246 5272
Red Bull Australia
Ph: 02 9023 2892
Samuel Smith & Son
Ph: 07 3373 5777
Ph: 07 3206 2999
Treasury Wine Estates
Ph: 03 9685 8000
Ph: 07 3218 3900
Best Security - Security
Ph: 07 3212 8460
Ph: 1300 130 157
Ph: 0423 097 246
Ph: 1300 038 000
Nystrom Relief Managers
Ph: 0487 205 285
Ph: 07 3160 8132
Ph: 1300 098 375
St John Ambulance Australia
Ph: 07 3253 0552
Leading Edge Energy
Ph: 1300 852 770
Make It Cheaper
Ph: 1300 957 721
TransTasman Energy Group
Ph: 1300 118 834
AON Risk Services -
QHA Insurance Brokers
Ph: 07 3223 7512
Ausure Insurance Brokers
Ph: 1300 450 663
Ph: 1800 080 910
Bepoz Retail Solutions
Ph: 1300 023 769
BUPA - health insurance
(quote ID 2109197)
CashPoint Payment Solutions
Ph: 1300 286 626
Green Finance Group
Ph: 0457 883 700
Hanrick Curran –
Ph: 07 3218 3900
Ph: 1300 800 660
Integrity Corporate Finance
Ph: 02 9268 3088
Ph: 07 3335 3392
St. George Corporate &
Ph: 07 3232 8911
Ph: 07 3350 7750
FOOD & ASSOCIATED
Bitesize Coffee Treats
Ph: 02 9723 6500
PFD Food Services
Ph: 07 3906 9726
GAMING AND RACING
Ph: 07 3209 6210
Aristocrat Leisure industries
Ph: 07 3801 4444
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
Casino Consoles Australia
Ph: 07 3890 2969
Ph: 07 3890 5622
Karo - gaming stools
Ph: 02 9980 1431
QHA PARTNERS & CORPORATE MEMBERS
QHA PLATINUM PARTNERS
Ph: 02 9666 3111
Ph: 07 3228 6344
Freecall: 1800 251 710
Ph: 07 3637 1235
HOTEL & BAR SUPPLIES
Ph: 02 9773 0299
Ph: 07 3243 4113
Andale Beverage Systems
Ph: 07 3421 5200
Furniture & Design
Ph: 0409 264 212
QHA DIAMOND PARTNERS
Ph: 07 3637 1370
BOC Limited -Gas/
Ph: 07 3212 4322
Ph: 07 5526 0112
Ph: 1300 693 357t
HOTEL BROKERS /
REAL ESTATE /
QHA GOLD PARTNERS
Ph: 07 3878 9355
Clark Real Estate
CRE Hotel Brokers
Ph: 07 5371 0165
Graham Brown - Liquor
& Gaming Licences
Ph: 07 3300 1578
Ph: 0418 886 525
Ph: 07 3160 8132
Knight Frank Australia
Ph: 07 3246 8888
Ph: 07 3335 3392
Knight Frank Valuations
Ph: 07 3193 6800
Ph: 07 3226 0002
Ph: 0403 061 412
Foxtel for Business
Ph: 1300 720 630
Nightlife - Music & Video
Freecall: 1800 679 748
Pro Score - Sporting
Ph: 0431 366 800
Ph: 1300 836 832
MVS National Mackay
Ph: 07 4847 0737
Power Jeffrey & Co -
Ph: 07 3832 6000
Ray White Hotels
Ph: 02 8016 3810
QHA SILVER PARTNERS
Green Finance Group
QHA BRONZE PARTNERS
Power Jeffrey and Company
Black & White Cabs
St George Bank
Red Bull Australia
Prosperity Advisers QLD
QHA REVIEW | 65
Bennett & Philp Lawyers
Ph: 07 3001 2999
Broadley Rees Hogan Lawyers
Ph: 07 3223 9121
Ph: 07 5526 0112
Challenger Services Group
Ph: 07 5668 3133
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
Tru Security Services
Phone: 0452 377 662
OF LICENSED VENUES
Westgarth - Lawyers
Ph: 07 3228 9778
Ph: 07 3831 8999
Big Ass Fans
Ph: 1300 244 277
Ph: 07 3218 3900
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
Ph: 07 3224 0222
Curt Schatz - direct
Ph: 07 3224 0230
LIQUOR BUYING GROUPS
lntrust Super Fund
Ph: 07 3013 8700
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
Liquor Marketing Group
Ph: 1300 733 504
Ph: 07 3456 3345
OTHER COURSES OFFERED:
Ph: 1300 765 385
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
ALM (Australian Liquor
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
JB Hi-Fi Commercial
Ph: 07 3360 9925
PRINTING / GRAPHIC
Ph: 1300 553 256
QHA REVIEW | 66
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Easil - Graphic Design
Ph: 1300 032 745
Ph 07 3352 0300
SECURITY / CLEANING
Ph: 07 3212 8460
Cap Security Services Pty Ltd
Ph: 07 3892 7777
City Property Services
Ph: 07 3391 2005
Clear to Work - Police Checks
Ph: 07 3899 1123
Ph: 1300 552 106
Ph: 07 3137 1133
A.P. Eagers Limited
Ph: 07 3109 6731
Black and White Cabs
Ph: 07 3860 1800
Ph: 0434 416 540