Maintworld 3/2017
In this issue: Using Technology and Innovation to Manage Mega-Maintenance Challenges Identify the Root Cause of a Misalignment Condition Elements of a Good Preventive Maintenance Program
In this issue:
Using Technology and Innovation to Manage Mega-Maintenance Challenges
Identify the Root Cause of a Misalignment Condition
Elements of a Good Preventive Maintenance Program
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
BENCHMARKING<br />
maintenance environment are defined<br />
according to the values of key performance<br />
indicators, like availability or<br />
maintenance cost divided by equipment<br />
replacement value. Comparing maintenance<br />
practices between the benchmarked<br />
site and the best sites points out<br />
the differences in maintenance practices<br />
applied in operation and management.<br />
Investigating reasons and effects of<br />
these differences can reveal targets<br />
for development actions of the benchmarked<br />
site.<br />
Benefits from a service<br />
provider point of view<br />
Outotec Service Business Development<br />
is a function that has been actively looking<br />
for new ways of providing value<br />
to the customer. By developing the<br />
benchmarking concept in cooperation<br />
with different departments within the<br />
company as well as with certain customer<br />
sites, the development team has<br />
been able to structure the data gathering<br />
process. Moreover, it is able to better<br />
utilize installed base knowledge as well<br />
as understanding about the potential<br />
value sources for the customer, on a<br />
very concrete level. The benchmarking<br />
tool presented in Figure 3 can be used<br />
as a sales tool for the services business<br />
for an entire site or for sub-processes or<br />
process islands. It allows a value-based<br />
sales process, and more specifically, the<br />
matching of Outotec’s service offering<br />
against the customer’s actual needs, as<br />
defined on a detailed site assessment. It<br />
allows a transparent sales process, which<br />
can be defined in close cooperation with<br />
the customer. Outotec will be able to<br />
use the tool and its results also in internal<br />
product development, since it will<br />
become more aware of the customers’<br />
key challenges. Addressing the service<br />
product portfolio accordingly will give<br />
Outotec insight to what type of services<br />
the customers value the most.<br />
Summary<br />
There is a need for a systematic assessment<br />
framework for concretizing value,<br />
benchmarking it and ultimately optimizing<br />
the offered service solutions. The<br />
benchmarking method and tool helps<br />
to compare different sites according<br />
to their operational and maintenance<br />
environments. The benchmarking tool<br />
helps to identify and visualize the potential<br />
sources of value. With this approach<br />
based on categorizing sites to comparable<br />
units and benchmarking them<br />
against each other, the service provider<br />
is able to improve its capability in:<br />
• Showing improvement potential in<br />
asset management and make recommendations<br />
of applicable asset<br />
management policies,<br />
• Facilitating sales by optimizing the<br />
customer-specific product and service<br />
offering, and<br />
• Concretising customer value of the<br />
service provision.<br />
REFERENCES Komonen, Kari; Kunttu, Susanna;<br />
Ahonen, Toni (2011). In search of the Best<br />
Practices in Maintenance - New Methods and<br />
Research Results. Handbook 1 st International<br />
<strong>Maintworld</strong> Congress. Helsinki, 22-23.3.2011.<br />
KP-media Oy. Helsinki 2011, pp. 166-177.<br />
Valkokari, Pasi; Ahonen, Toni; Kunttu, Susanna;<br />
Horn, Susanna (2016). Fleet service solutions<br />
for optimal impact (in Finnish). Promaint –<br />
kunnossapidon erikoislehti. Kunnossapitoyhdistys<br />
Promaint ry, 30(1), pp. 36-39.<br />
The patented B.A.T. Belt Alignment Tool is the fastest and<br />
easiest belt alignment system available. Get accurate error<br />
free belt alignment in one fast and easy tool.<br />
WWW.BELTALIGNMENTTOOL.COM<br />
sales@beltalignmenttool.com 800-887-5890