Maintworld 3/2017

ASSET MANAGEMENT
man-hours held in backlog. That inaccuracy
will hinder the effective scheduling
and the overall credibility of the entire
planning and scheduling process.
Shop Floor Training
These problems can be addressed easily
by providing shop floor training
for everyone involved in creating the
work request. Training combined with
a clear setting of expectations by floor
supervision and ongoing coaching by
everyone involved in the work order
process will lead to clear accurate work
requests.
In a world-class process, the requestor’s
supervisor would be the first
reviewer to quickly provide coaching on
inadequate work requests. By addressing
the inadequate work request at this
point, not only will the work request be
corrected at the source, but the clear
expectation of creating a quality work
request will be quickly established.
The process flow shows the tight
loop between the requestor and their
supervisor, ensuring all information
on the work request is adequate before
sending the work request to the work
request review meeting.
A multifunctional team (primarily
Maintenance and Operations supervision
or management) reviews all open
work requests prior to the start of the
day. This is normally a very short meeting
either approving the work request
and sending it to the planner, or rejecting
the work request.
The process flow details the review
process each work request is given before
being submitted to the planner for
conversion into a work order or deletion.
(Some CCMS’s do not allow the work
request to be deleted, but place a flag on
the work request so that it cannot receive
charges.)
This review will minimize duplicate
work requests and prevent the creation
of duplicate work orders, incorrectly
prioritized work requests, invalid work
requests, and work requests assigned to
the wrong queue.
Monitor Open Work Requests
A good metric to encourage an effective
work request process is to monitor
open work requests by age. Work
requests should have a very short life
– 24 hours to possibly 96 hours. Any
work request older than 24 to 96 hours
indicates a dysfunctional work request
process.
Work request training should be given
to everyone in the organization expected
to create work requests. World
Class practices are to have everyone
responsible for identifying and documenting
maintenance tasks identified
during their normal daily duties. The
cost of CMMS access can sometimes
cause this responsibility to be restricted
to a smaller number of personnel.
If that is the case, a companion system
should be developed (hard copy or electronic)
to expand the responsibility to
identify maintenance tasks as broadly
as possible.
It is important that the work request
training be formally documented to ensure
quality work requests, regardless
of personnel turnover.
In parts 2 and 3, the Age of the Backlog
and Backlog Size Management will
be discussed in detail.
Discover
the hidden
treasure in
Maintenance
Discover
the hidden
treasure in
Maintenance
There is value hidden in every maintenance organization. All companies have the potential to further improve, either by reducing
costs, improve safety, work on the lifetime extension of machinery or by smart maintenance solutions that improves uptime. The
question is where maintenance managers should be looking to fi nd these areas of improvement and where they need to start.
You will fi nd the answer to this question at Mainnovation. With Value Driven Maintenance ® and the matching tools like the VDM
Control Panel, the Process Map and our benchmark data base myVDM.com, we will help you to discover the hidden treasure in
your company.
Do you want to discover the hidden treasure in your maintenance organization?
Go to www.mainnovation.com
CONTROLLING MAINTENANCE, CREATING VALUE.