Inspire Magazine - Autumn

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Your quick guide to how well we did during the financial year April 2016 - March 2017 Below are our annual performance indicators which were selected as the most important indicators by members of our Scrutiny Panel. The panel is a group of customers and members of the wider community whose role is to challenge us to be the best we can and to help us to continue to improve in all we do. Amount of rent we have collected so far this year Payments made for rents as well as arrears, which is why the result can sometimes be higher than 100%. 2015/16 TARGET 2016/17 99.7% 100.5% 100.1% Percentage of homes available to new tenants Fewer properties became available last year, which resulted in 518 new lettings compared with 640 in the previous 12 months. Average number of bids for each property advertised on Manchester Move Demand for our properties continues to grow. Last year City South received 110 bids per property and Eastlands Homes received 85. Time to re-let properties once tenancy has ended Once a property has been vacated, we aim to get it ready and occupied quickly. Our 17 day target was ambitious, but we are speeding up! Calls answered within 20 seconds Customers had to wait longer due to new system issues and processes affecting resolution time. We‘re now seeing the results of the big improvements we’ve made. Number of formal stage 1 complaints received At One Manchester our customers come first. We try hard not to get complaints but when we do, we take them very seriously. Not available Not available Not available 67.3% 37 5% 4.20% 90 135 17 days 20.4 days 80% 59.8% Not applicable 39 Emergency repairs completed within 24 hours If a repair requires extra work at a later date, the visit doesn’t register on our system, so the result is low. We will fix it! Not available 100% 93.95% Properties with a valid Gas Safety Certificate One property was without a valid certificate and 17 properties did not receive gas services due to access problems. All are now done! Not available 100% 99.99% Properties sold through Right to Buy or Right to Acquire More properties sold this year and we are building 1, 000 new homes before 2022 to meet the different needs and aspirations of residents. 106 Not applicable 113 0330 355 1002 @onemcr enquiries@onemanchester.co.uk Lovell House, 6 Archway, Manchester, M15 5RN
Join us for Employability Day Employability Day will help job seekers find out more about the employment support sector such as CV writing, training, placements, housing, money and more. Friday 10 November 9.15am - 4.30pm East Hub, 27 Garratt Way, Gorton, M18 8HE Our special workshops are designed to help you find the right job: • The recruitment process & candidate sifting Understand the stages of the recruitment process and candidate sifting. • Personal presentation & workplace behaviours Learn how to present yourself for interviews and appreciate the difference between acceptable and unacceptable behaviour at work. • Interview & assessment centre preparation Gain a better understanding of competency based questioning, the STAR method and assessment centre activities. • Understanding job roles & team relationships Find out how individual roles sit together in a team and how they link with each other as well as externally with other companies to meet the business needs. Reserve your place, call Lorraine on 0161 227 1346. You must be available to complete all four workshops. Workshops & Events WORKSHOPS & EVENTS IT Skills for jobseekers Turing House, Hulme Tues 17 Oct 9.30am-12.30pm IT Skills for jobseekers East Hub, Gorton Thurs 19 Oct 9.30am-12.30pm Using LinkedIn to drive business sales The Place, Fallowfield Wed 25 Oct 10am-4pm Retail business training open day The Place, Fallowfield Wed 1 Nov 10am-1pm Using LinkedIn to drive business sales The Place, Fallowfield Wed 1 Nov 10am-1pm Retail business training open day The Place, Fallowfield Wed 25 Oct 10am-4pm Employability Day East Hub, Gorton Fri 10 Nov 9.15am-4.30pm Free business advice drop-in The Place, Fallowfield Mon 13 Nov 2pm-4pm Free business advice drop-in East Hub, Gorton Tues 14 Nov 2pm-4pm Using LinkedIn to drive business sales The Place, Fallowfield Wed 22 Nov 10am-4pm IT Skills for jobseekers Turing House, Hulme Tues 28 Nov 9.30am-12.30pm IT Skills for jobseekers East Hub, Gorton Thurs 30 Nov 9.30am-12.30pm Introduction to self employment East Hub, Gorton Thurs 7 Dec 10am-12pm Free business advice drop-in The Place, Fallowfield Mon 11 Dec 2pm-4pm Free business advice drop-in East Hub, Gorton Tues 12 Dec 2pm-4pm 0330 355 1002 177
Page 1 and 2: homes health community support AUTU
Page 3 and 4: Inside: Good neighbours 4 Transform
Page 5 and 6: PEOPLE Blooming marvellous Creative
Page 7 and 8: MESSAGE FROM GREATER MANCHESTER FIR
Page 9 and 10: Be confident! You are going to need
Page 11 and 12: Why Jack became a literacy voluntee
Page 13 and 14: £22.8 million secured to build new
Page 15: Servicing you and your home We spen
Page 19 and 20: Talk body language Use your body to
Page 21 and 22: Meet our mobile cleaning team... Ki
Page 23 and 24: A purr-fect business When Nazima Kh
Page 25 and 26: Personal finance experts at the Ope
Page 27 and 28: Your quick guide to how well we did

Inspire Magazine - Autumn

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