Inspire Magazine - Autumn
The Autumn issue of Inspire Magazine is dedicated to employment. Take a look!
The Autumn issue of Inspire Magazine is dedicated to employment. Take a look!
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Your quick guide to how well we did<br />
during April to June 2017<br />
Below are the top 10 performance indicators which were selected as the most important<br />
indicators by members of our Scrutiny Panel. The panel is a group of customers and<br />
members of the wider community whose role is to challenge us to be the best we can<br />
and to help us to continue to improve in all we do.<br />
Amount of rent we have collected so far this year<br />
We have not met our target but are making lots of changes to the way<br />
we work to improve the amount of rent we collect and reduce arrears.<br />
*this includes payments made for rents as well as arrears, which is why the result can sometimes be higher than 100%<br />
LAST YEAR TARGET APR - JUN 2017<br />
101.82%<br />
100.5% 101.82%<br />
Percentage of homes available to new tenants<br />
Fewer properties continue to be available, with only 118 new lettings,<br />
compared with 136 during the same period of time in the previous year.<br />
Average number of bids for each property<br />
advertised on Manchester Move<br />
Demand for our properties increased last year and continues to.<br />
It is higher than last year’s average of 135 between April and June.<br />
1.02% 1.25% 0.59%<br />
143 90 142<br />
Time to re-let properties once tenancy has ended<br />
It took us a little longer than we’d like to get available properties ready.<br />
But, we are getting quicker and beat our target in June - just 16.4 days.<br />
20.85 days 17 days 18.93 days<br />
Calls answered within 20 seconds<br />
On average, it took us 59 seconds to answer calls. We didn’t meet our<br />
target, but improve every month - average time is currently 46 seconds.<br />
80.6%<br />
80% 64.2%<br />
Number of formal stage 1 complaints received<br />
At One Manchester our customers come first. We try hard not<br />
to get complaints but when we do, we take them very seriously.<br />
11<br />
Not<br />
applicable 8<br />
Emergency repairs completed within 24 hours<br />
If a repair requires extra work at a later date, the visit doesn’t register<br />
on our system, so the result is low. We will fix it!<br />
Not<br />
available<br />
100% 90.3%<br />
Properties with a valid Gas Safety Certificate<br />
Only one property was without a valid certificate at the end of June.<br />
We have since taken court action and carried it out. Four properties<br />
had their gas service completed after the due date.<br />
99.9% 100% 99.99%<br />
Properties sold through Right to Buy or Acquire<br />
We sell a number of properties every year and also have plans to build<br />
and acquire new properties. By March 2018 we aim to have 250 new ones.<br />
23<br />
Not<br />
applicable<br />
26<br />
0330 355 1002<br />
@onemcr<br />
enquiries@onemanchester.co.uk<br />
Lovell House, 6 Archway, Manchester, M15 5RN
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