Inspire Magazine - Autumn

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ADVICE Who needs a TV Licence? All devices, including TVs, desktop computers, laptops, mobile phones, tablets, games consoles, digital boxes or DVD/VHS recorders require a valid TV Licence! If you do use any of the above without one, you risk prosecution and a maximum penalty of up to £1,000, plus any legal costs or compensation you may be ordered to pay. You will also still have to buy a TV Licence if you need one. If you don’t need a TV Licence, you still need to let TV Licensing know. How can I buy a TV Licence? A TV Licence costs £147 per year. There are lots of different ways to buy a TV Licence. Whether that’s through weekly cash payments, using your nearest PayPoint outlet, spreading the cost with monthly, quarterly or yearly direct debit, credit or debit card or by post – just choose the one that suits you best. For details go to www.tvlicensing.co.uk/North Could I get a concession? Are you, or is someone you live with: • 75 years old or older? You are eligible to apply for a free Over 75 TV Licence. Call 0300 790 6112 with your National Insurance number to hand or visit tvlicensing.co.uk/over75info • Blind and can provide the appropriate evidence? You are eligible to apply for a 50% blind concession on your TV Licence. If you are partially sighted (sight impaired) you are not eligible. To find out more, go to tvlicensing.co.uk/blind What if I don’t need a licence? If you don’t need a TV Licence, you still need to let TV Licensing know. Got any plans for Christmas? Christmas is an expensive time of year. The average Christmas spend per household is around £500 which includes food, presents, travel and decorations. However, there are ways to keep costs down to help you through the festive season and beyond: • Set your budget and stick to it. • Make lists and don’t be enticed by offers for unnecessary items. Presents - Who for and what’s your budget? Food - What do you really need? • Compare prices and deals - Check if it’s cheaper online or in store. • Save - Put money aside regularly, so it doesn’t come as such a shock. • Get creative - Make your own gifts, decorations or homemade foods. • Group gifts - Buy presents for sharing or Secret Santas. You’ll find even more great tips online... www.moneyadviceservice.org.uk/en/articles/saving-money-for-christmas www.moneysavingexpert.com/shopping/christmas-savings Could you be eligible for the Warm Home Discount Scheme? Find out if you qualify for £140 towards your electricity bill. Contact your energy provider for more details. 26 @onemcr
Your quick guide to how well we did during April to June 2017 Below are the top 10 performance indicators which were selected as the most important indicators by members of our Scrutiny Panel. The panel is a group of customers and members of the wider community whose role is to challenge us to be the best we can and to help us to continue to improve in all we do. Amount of rent we have collected so far this year We have not met our target but are making lots of changes to the way we work to improve the amount of rent we collect and reduce arrears. *this includes payments made for rents as well as arrears, which is why the result can sometimes be higher than 100% LAST YEAR TARGET APR - JUN 2017 101.82% 100.5% 101.82% Percentage of homes available to new tenants Fewer properties continue to be available, with only 118 new lettings, compared with 136 during the same period of time in the previous year. Average number of bids for each property advertised on Manchester Move Demand for our properties increased last year and continues to. It is higher than last year’s average of 135 between April and June. 1.02% 1.25% 0.59% 143 90 142 Time to re-let properties once tenancy has ended It took us a little longer than we’d like to get available properties ready. But, we are getting quicker and beat our target in June - just 16.4 days. 20.85 days 17 days 18.93 days Calls answered within 20 seconds On average, it took us 59 seconds to answer calls. We didn’t meet our target, but improve every month - average time is currently 46 seconds. 80.6% 80% 64.2% Number of formal stage 1 complaints received At One Manchester our customers come first. We try hard not to get complaints but when we do, we take them very seriously. 11 Not applicable 8 Emergency repairs completed within 24 hours If a repair requires extra work at a later date, the visit doesn’t register on our system, so the result is low. We will fix it! Not available 100% 90.3% Properties with a valid Gas Safety Certificate Only one property was without a valid certificate at the end of June. We have since taken court action and carried it out. Four properties had their gas service completed after the due date. 99.9% 100% 99.99% Properties sold through Right to Buy or Acquire We sell a number of properties every year and also have plans to build and acquire new properties. By March 2018 we aim to have 250 new ones. 23 Not applicable 26 0330 355 1002 @onemcr enquiries@onemanchester.co.uk Lovell House, 6 Archway, Manchester, M15 5RN
Page 1 and 2: homes health community support AUTU
Page 3 and 4: Inside: Good neighbours 4 Transform
Page 5 and 6: PEOPLE Blooming marvellous Creative
Page 7 and 8: MESSAGE FROM GREATER MANCHESTER FIR
Page 9 and 10: Be confident! You are going to need
Page 11 and 12: Why Jack became a literacy voluntee
Page 13 and 14: £22.8 million secured to build new
Page 15 and 16: Servicing you and your home We spen
Page 17 and 18: Join us for Employability Day Emplo
Page 19 and 20: Talk body language Use your body to
Page 21 and 22: Meet our mobile cleaning team... Ki
Page 23 and 24: A purr-fect business When Nazima Kh
Page 25: Personal finance experts at the Ope

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