Debtfree Magazine November 2017
The November 2017 Issue of Debtfree Magazine. We discuss working with a PDA and getting ready for December.
The November 2017 Issue of Debtfree Magazine. We discuss working with a PDA and getting ready for December.
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PROFILE | DAVID O’BRIEN | MEERKAT<br />
Is it easy to stay<br />
in touch and make<br />
claims for clients?<br />
Meerkat offers a dedicated call<br />
centre for customers. We can be<br />
accessed through email, telephone,<br />
whatsapp and live chat. We also<br />
offer an app, where the customer<br />
can submit their claim, and any<br />
required documentation. We also<br />
have a dedicated support model for<br />
debt counsellor partners, who can<br />
submit claims on behalf of clients, if<br />
required.<br />
If a Debt Counsellor<br />
is not a FAIS<br />
complaint agent<br />
what can they do for<br />
their clients?<br />
The Meerkat team have collectively<br />
over 75 years of senior insurance<br />
expertise, it is our core skill. We<br />
believe that parts of the debt<br />
counselling industry are unknowingly<br />
creating significant insurance<br />
regulatory risk for themselves,<br />
through the inappropriate provision<br />
of advice from unregistered agents.<br />
Transgressions of the FAIS Act<br />
come with severe penalties for noncompliance.<br />
We have designed<br />
the Meerkat model to deal with<br />
this. Meerkat carries 100% of the<br />
insurance process, product and
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