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FBR Issue 2 - 2018

Top 50 Multi-Unit Franchises; Rockstar Franchise Owners; Emerging Franchises

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Franchise Business

REVIEW

Ratings and Reviews of Today’s Top Franchises

Spring 2018

SPECIAL REPORT

TOP 50

MULTI-UNIT

FRANCHISEE

SPOTLIGHT:

BRIAN ANDERSON,

FIRSTLIGHT HOMECARE P. 9

SALLY HANSON

& ROGER OSBORN,

OUR TOWN AMERICA P. 19

FRANCHISES

KELLER WILLIAMS

CHECKERS & RALLY’S

FASTSIGNS

CRUNCH FITNESS

CULVER’S

THE GODDARD SCHOOL

CAPTAIN D’S SEAFOOD

WENDY’S and more... P. 10

Meet this Year’s

Rockstar Franchisees P. 12

Top Emerging Franchises

for 2018 P. 18


TM


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Learn business strategies from the franchise system that has purchased

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FBR SPECIAL REPORT

Features //Spring 2018

7 18 20

5 Letter from the Founder and CEO

Making the Leap

7 Building an Empire

The Path to Successful Multi-Unit Franchise Ownership

10 Top 50 Multi-Unit Franchises

Best of the Best

12 FBR’s 2018 Rockstar Franchisees

Meet Franchising’s Finest

18 Who is the Next McDonald’s?

Discovering the Next Big Franchises

22 Marketplace: Franchise Opportunities

More on the franchisee approved

franchise opportunities for 2018

22 2018’s Top 200 Franchises Overall

Franchises with high franchisee satisfaction

in every industry sector

Franchisee Profiles

9 Brian Anderson, FirstLight Home Care

17 Mark Sylvester, CarePatrol

19 Sally Hanson & Roger Osborn, Our Town America

20 Pete Wilson, Window Genie

21 Dan LaBrake, HouseMaster

23 Ben Smith, The Glass Guru

26 Brittany Schmid, Dale Carnegie Training

27 Bob Harms, Huntington Learning Center

29 Manny Castro, Minuteman Press

+

Reviews, interviews, satisfaction awards,

and more resources are available at:

www.FranchiseBusinessReview.com

LEARN WHAT FRANCHISING IS LIKE

FROM REAL FRANCHISEES

Access insightful franchisee Q&As, strategic advice and more.

Visit FranchiseBusinessReview.com

For more information on this report, visit: www.FranchiseBusinessReview.com | 3


FBR SPECIAL REPORT

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4 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Making the Leap

Whenever anyone faces a career decision in life, the fear of the unknown can be paralyzing. No

doubt, trading a “safe job” for a potentially “risky” future as a business owner can give anyone

pause. I experienced this first-hand when I quit my job to launch Franchise Business Review.

Like many people exploring franchise opportunities, I am now “middle-aged.” I can’t tell you

how many of my friends with “safe jobs” are painfully unprepared for retirement—with little

money in a 401k or IRA.

Yes… starting a new business comes with risks. But I would argue that NOT owning a business

is a much greater risk for many people. Business ownership has given me more financial

security than any job in corporate America ever could have. I’ve been fortunate, but I truly

believe that making the leap into franchise ownership (with a good franchise system) is a lot less

risky—and more rewarding—than riding out the rest of your career as someone else’s employee.

I was reminded of this when we interviewed Blake Edwards this month. Blake is a successful

multi-unit Bin There Dump That franchise owner in Ontario. Like many franchise owners,

Blake put it this way: “My only regret is not having started sooner!” Amen to that!

In this issue, we cover the Top 50 Multi-Unit Franchises for 2018, as well as a look back at

the most successful emerging franchise brands of the past decade. We also included our annual

list of #Rockstar Franchisees and feature a number of amazing stories of people setting the

franchise world on fire!

My parting advice… use our research, do your homework, and find a franchise concept that

sets your world on fire! Stop thinking about owning your own business, and take the leap to

make it happen. You won’t regret your decision. I know I don’t.

I’ve been fortunate, but

I truly believe that making

the leap into franchise

ownership (with a good

franchise system) is a

lot less risky—and more

rewarding—than riding

out the rest of your

career as someone

else’s employee.

Happy Franchising!

Eric Stites, CEO and Managing Director

Franchise Business Review is the leading franchise market research firm that performs

independent surveys of franchisee satisfaction and franchise buyer experiences.

Before you invest in any franchise opportunity, read our reports to get the facts

from those who know best — franchisees. We publish quarterly research reports,

examining segments of franchising including the Top 200 Franchise Opportunities,

Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,

and Top Franchises for Veterans. All publications are available digitally at

FranchiseBusinessReview.com.

Eric Stites, CEO & Managing Director

Michelle Rowan, President & COO

C.J. Fleck, Senior Web Developer

Michael Kupfer, Online Marketing Manager

Ali Forman, B2B Marketing Manager

Nicole Kenney, Client Operations Manager

Linda Lorrey, Client Consultant

Wes Graves, Client Consultant

Amy LaLime, Client Services Manager

Margot Doering, Accounting

The Secret Agency, Design and Production

Call us at 866-397-6680

HOW WE IDENTIFY THE TOP FRANCHISES

Participation in Franchise Business Review’s franchisee satisfaction

research is free for all North American franchise systems with

a minimum of 10 franchisees. For this report we looked at franchisee

satisfaction from over 27,000 franchisees representing over 300 brands

that we collected between August 2016 and February 2018. We asked

each franchisee to answer 33 benchmark questions ranking their

franchise in the areas of financial opportunity, training and support,

leadership, operations and product development, core values (e.g., honesty

and integrity of franchisor), general satisfaction, and the franchisee

community. We also asked them to answer an additional 16 questions

about their market area, demographics, business lifestyle, overall

enjoyment running their franchise, and role in the franchisee community.

From this data, we identified our list of top multi-unit and emerging

franchises with the highest franchisee satisfaction. Franchise brands that

participated in our research were invited to submit nominations to help

us identify franchisee rockstars. More detailed information about our

research methodology is available at FranchiseBusinessReview.com.

Surveys to determine the Top Franchises for 2019 are underway.

If you are a franchisor and would like to participate, please call 866-397-

6680 or contact info@FranchiseBusinessReview.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 5


FBR SPECIAL REPORT

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6 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Clockwise from top, left: Mary Rolf, Multi Unit Franchisee, Springfield, MO; Franchisee

Pouya Moalej, Multi-Unit franchisee from California; Ian, J-Ray and Adam Lieberman, Multi-Unit

Owners, Fuzzy’s Taco Shop, Tampa, FL; Oxi Fresh Rockstar Franchisees Charles and Jesse Keyser

understand the franchisor/franchisee relationship being strong is vital to their business and have

done great things with Oxi Fresh in the St. Louis market.

Building an Empire

The Path to Successful Multi-Unit Franchise Ownership

Many entrepreneurs dream of building a large

franchise business with multiple locations.

That said, very few franchise owners actually

do. Being a successful, multi-unit franchisee

requires a unique skill-set. Certainly, having

the vision is a key first step, but vision alone

is not enough.

Just ask former NFL quarterback, Peyton

Manning. Manning recently unloaded his 31

Denver-area Papa John’s restaurants after being

a franchisee for just six years, according to the

Associated Press. While Manning is far from a

typical franchise owner, his foray into franchising

probably wasn’t all that different from what

many multi-unit franchisees experience.

A SHARED CULTURE

Successful franchising requires a strong, supportive

relationship between the franchise

company (AKA “the Franchisor”) and the

franchisee. While franchise attorneys don’t like

to use the word “partnership” when describing

the working relationship between franchisors

and franchisees, our research strongly suggests

that the very best franchise companies treat

their franchisees as business partners.

Just ask Nader Masadeh, CEO at Buffalo

Wings & Rings. Masadeh and his team put

franchise relations above everything else. “We

seek continuous feedback from our franchisees—try

to do the right things—and create

a fun environment in which our franchisees

want to grow.”

For more information on this report, visit: www.FranchiseBusinessReview.com | 7


FBR SPECIAL REPORT

Multi-Unit Franchisees

by the Numbers

67%

22%

male/female

10% partnerships

19% own 5 or more units

have a Bachelor’s

degree or higher

22% have an advanced degree*

20% have no college degree

1% did not graduate high school*

*(overlap with above)

33%

67%

83 %

would recommend

their franchise brand

to others

76 %

would

“do it again”

have been knowing what

an owner they know today.

for 10 years

or more 15% have been an

owner for less than two years

90 %

enjoy operating their business

“The relationship between the franchisor

and franchisee is essential for success,” says

Mark Crayne, a multi-unit Fazoli’s Restaurants

franchisee from Lubbock, TX.

“When both parties have a shared culture,

listen, and value the ideas of each other, there is

a greater potential for achieving a common goal.”

The abrupt Manning exit from Papa

John’s is a great example of just how fragile

the franchise relationship can sometimes be.

Papa John’s founder John Schnatter stepped

down as CEO in December, after he made

controversial comments regarding the NFL’s

handling of the anthem protests.

Schnatter’s comments kicked off a social

media barrage, with many calling for boycotts

of Papa John’s restaurants, and accusations

that the company is racist. Fast forward three

months…Manning exits as a franchisee just

days before the NFL officially dumped Papa

John’s as the official pizza of the NFL.

Clearly Manning and the NFL no longer

have a shared culture with Papa John’s.

HITCH YOUR WAGON

TO WINNING PEOPLE

Manning’s franchise experience holds a valuable

lesson for all of us: Do your homework and

be very careful to whom you hitch your wagon.

Understanding the business opportunity

and potential local market for the product or

service of a franchise is just step one. More

importantly, who are the people behind the

brand you are considering as an investment?

What are their beliefs, their values, and the

company culture? How do they approach the

franchise relationship? And most importantly,

what do their current (and former) franchisees

have to say about their experience?

While no brand or team is completely

immune to missteps, the very best franchise

companies have a long track record of doing

right by their franchisees.

“I would not have made this leap of faith

without knowing that the company andthe

people I was going to be partnering with were

trustworthy and supportive,” says Scooter’s

Coffee multi-unit franchise owner Ali Dreher.

“Scooter’s corporate has been amazing at their

training, support, and the time that they give

you as a franchise owner.”

Franchising is a people business. Before

you invest in any franchise opportunity, take

your time and really get to know the people

behind the brand. Most multi-unit franchise

agreements are 10–20 years long…longer than

many marriages. Be sure your values, as well

as your business interests, are aligned.

“The collaborative culture between franchisor

and franchisee at Fuzzy’s starts at the

top with Mel Knight,” says Tampa natives

and brothers Ian and Adam Lieberman, who

along with Adam’s wife J-Ray, are multi-unit

Fuzzy’s Taco Shop owners. “Mel is accessible,

approachable and passionately embodies the

spirit of the brand every day.”

Knight is the President of Fuzzy’s Taco

Shop, which was acquired by NRD Capital

in 2016. NRD founder and Managing Partner

Aziz Hashim and his team are a shining

example of financial partners that “get it”

when it comes to the franchisor-franchisee

relationship.

Before founding NRD Capital in 2014,

Hashim was a very successful multi-unit franchisee

himself, investing in such high-profile

franchise brands as Popeye’s, KFC, Taco Bell,

Dominos Pizza, and many others.

IDENTIFYING THE BEST OF THE BEST

There are many factors to consider when

investing in any franchise: business model

profitability, growth opportunity, long-term

industry trends, brand innovation, company

culture, training and ongoing support, and

more. And especially when you are looking

to commit to being a multi-unit franchise

owner, all of these factors become even more

important.

To help you narrow your search for the

best multi-unit franchise opportunities, we

surveyed and interviewed over 6,600 multiunit

franchise owners representing nearly 250

of today’s leading franchise brands. We asked

them the critical questions that any prospective

business owner would want to know.

A proven business model, solid profitability,

and long-term growth opportunity were

certainly important factors with the franchise

owners we surveyed. However, the franchise

companies that rose to the top shared many

other characteristics in common. Strong leadership,

an inclusive culture, excellent support,

and a franchisee community that feels more

“like family” than a business partnership.

“There are so many franchisors out there

that disappear as soon as they get business

owners to sign on the dotted line,” said Chris

8 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Alford, a Lenny’s Grill & Subs multi-unit

franchisee based in San Antonio, TX. “That’s

definitely not what Lenny’s is about. The corporate

team invests time, energy and dollars

into every one of its locations to ensure that

their franchisees are successful.”

Blake Edwards, a multi-unit franchise

owner with Bin There Dump That in

Ontario, Canada put it this way, “My only

regret is not having started sooner! Bin There

Dump That has provided me with a turn-key

system where we consistently exceed customer

expectations. Their proactive approach

to franchise support has allowed me to spend

my time on what’s really important to me and

my family while growing my business.”

“The support has always been there and

that’s what has helped us grow from two stores

to 25 stores,” said Pouya Moalej, a multi-unit

Jamba Juice franchise owner. “We’re so

blessed that we’ve grown so much with Jamba

Juice. This brand has pretty much given me

There are a few significant differences in financing a multi-unit franchise versus a single unit,

though many of the same financing solutions will work for both. Unless you’re able to pay cash

or credit, you’ll likely need to finance your investment. Before making any major investment, seek

out the expertise of a financial professional familiar with franchising to review all your options and

make sure you’re getting the most competitive rates.

Here are some of the most common options to consider:

everything I have right now. I’m glad I made

the right decision eight years ago.”

This year’s Top 50 Multi-Unit Franchises

includes a wide variety of business types

including real estate, food, fitness, business

services, personal services, education, and

more. There is definitely something for everyone

on our list of award-winning franchises.

Which one is the best opportunity for you?

Only you can ultimately answer that question,

but Franchise Business Review is here to

help you in achieving your goal of multi-unit

franchise ownership.

We encourage you to explore our list of

top multi-unit franchises. Reach out to the

brands that interest you to learn more about

opportunities in your area. Visit our website at

FranchiseBusinesssReview.com to download

free reports on today’s top franchise brands,

and explore many other resources to help you

succeed in franchising. We wish you the best

of success!

Financing Your Multi-Unit Franchise Investment

SBA Business Loans

The Small Business Administration encourages banks to lend to small business owners with

preferable terms and low interest rates. When it comes to multi-unit franchises, SBA lenders

usually look at each individual unit and also at the collective performance of all the units.

401(k) Business Financing

With 401(k) business financing (formally known as Rollovers for Business Start-ups or ROBS), you

can use up to 100 percent of funds from an existing retirement account to buy franchise without

taking a taxable distribution or getting a loan.

Unsecured Loans

Unsecured loans consist of multiple lines of revolving credit that can be used and paid back as

needed. This type of loan shows up as revolving credit on your credit report and can impact credit

score, especially if payments aren’t made on time.

FEATURED

Franchisee

Brian

Anderson

FirstLight Home Care

Fort Myers and Naples, FL

Franchisee since 2013

What was it about the franchise model and/or

leadership that led you to purchase it? I looked

at numerous franchises and was turned off when

they just handed me a manual for training. For

the FirstLight model, the technology platforms

are the industry’s best, and most importantly,

they hold me accountable.

What do you like most about your job? FirstLight

is our partner in a constantly changing and

learning environment of home health care. Our

office is known for taking difficult cases, such

as Behavioral Dementia and Senior Substance

Abuse. We are a Veterans Choice Provider (VCP)

helping homeless, low income veterans of all

types to obtain the best care possible.

How did you fund your franchise? Did you

receive any discounts/incentives? I am selffunded,

knowing in the early years I would need

to put it all back into my employees and clients.

We have since passed many milestones in

growth, almost doubling each year over the past

several.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? The

Industry is a constantly changing environment

of legal and healthcare initiatives. FirstLight

is exceptional in this regard. On my first visit

for the meet and greet, I appreciated that not

only was I interviewing FirstLight, but that they

were also interviewing me. They were truthful,

direct, and their numbers matched my own

industry research. I have a good relationship

with FirstLight and look forward to a continued

relationship in the future.

Portfolio Loans

You can borrow up to 80 percent against the value of your securities portfolio without having to

liquidate your holdings. They’re ideal for financing multi-unit franchises as you can borrow, repay

at will, and then borrow again when you’re ready to move forward with additional locations—

all without getting a new loan.

You can read the in-depth article, How to Finance Multi-Unit Franchise Growth, online at

www.FranchiseBusinessReview.com. For a detailed walkthrough on funding your franchise,

visit www.FranchiseBusinessReview.com/Toolkit

For more information about FirstLight HomeCare

opportunities, call (877) 570-0002

or visit www.FirstLightHomeCare.com.

— by Jeremy Ames of Guidant Financial

For more information on this report, visit: www.FranchiseBusinessReview.com | 9


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top 50 Multi-Unit

Franchises

101 Mobility

Mobility equipment services

Assisting Hands

In-home senior care

Better Homes and Gardens Real Estate

Real estate

Survey

Date

Aug.

2017

Aug.

2017

Jan.

2018

Start-Up

Investment

$114,060 –

$210,120

$70,550 –

$147,500

$65,170 –

$540,000

Cash

Requirement

Total

Units

$100,000 148

$38,500 111

$100,000 293

Budget Blinds

Custom blinds and window coverings

Dec.

2016

$110,140 –

$230,870

$64,950 1,150

Captain D’s

Fast casual

June

2017

$771,000 –

$1,003,000

$350,000 523

“I have multiple layers

of franchise support,

and the high quality of

support is because each

person I come in contact

with seems to understand

my goals.”

* CertaPro Painters

Painting

* Checkers & Rally’s

Quick-service

* Crunch Fitness

Fitness club

Culver’s

Quick-service

Donatos Pizza

Quick-service

Feb.

2018

May

2017

Sep.

2017

Aug.

2017

July

2017

$134,750 –

$169,500

$96,414 –

$1,501,265

$1,200,000 –

$1,600,000

$1,845,000 –

$4,155,000

$449,000 –

$667,000

$80,000 483

$250,000 875

$300,000 –

$400,000

$350,000 –

$600,000

197

610

$200,000 152

– CertaPro Franchisee

ERA

Real estate

Jan.

2018

$4,800 –

$221,900

$4,800 –

$221,900

2,370

* FASTSIGNS — more on p. 28

Visual business communications

April

2017

$182,329 –

$267,520

$80,000 675

“Describing Hungry

Howie’s in one word

would be ‘Integrity.’

The whole company

has been built on

this principle from

the beginning.”

Fazoli’s Restaurants

Fast casual

* FirstLight Home Care — more on p. 9

In-home senior care

Go Mini’s

Portable storage

Goldfish Swim School

Swim lessons

* Home Instead Senior Care

In-home senior care

HomeSmart International

Real estate

May

2017

May

2017

Oct.

2017

Sep.

2017

Oct.

2017

Oct.

2017

$1,098,000 –

$1,739,818

$97,681 –

$141,726

$208,441 –

$396,645

$1,335,283 –

$3,065,358

$115,000 –

$125,000

$65,000 –

$205,000

$250,000 210

$65,000 245

$200,000 –

$400,000

$450,000 –

$600,000

80

65

$55,000 1,095

$20,000 102

– Hungry Howie’s Pizza Franchisee

* HomeVestors of America — more on p. 2

Visual business communications

Jan.

2018

$54,000 –

$357,250

$50,000 –

$55,000

900

* Homewatch Caregivers

In-home senior care

Oct.

2017

$83,000 –

$131,000

$50,000 198

* HouseMaster — more on p. 21

Professional home inspections

Oct.

2017

$61,100 –

$106,150

$42,500 313

* Hungry Howie’s Pizza & Subs — more on p. 1

Quick-service

Nov.

2017

$251,375 –

$495,850

$100,000 548

Hwy 55 Burgers Shakes & Fries

Casual dining

Oct.

2017

$196,055 –

$433,055

$125,000 149

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

Keller Williams

Real estate

LaRosa’s Pizzeria

Fast casual

Oct.

2016

Oct.

2017

$183,947 –

$336,995

$800,000 –

$1,000,000

$183,947 730

$500,000 65

10 | For more information on the companies in this report, visit www.FBR50.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Linc Service Network

Commercial HVAC services

Feb.

2017

$66,350 –

$136,000

$66,350 –

$136,000

172

Molly Maid

Cleaning services

Nov.

2017

$165,000 –

$197,000

$165,000 –

$197,000

471

* Mosquito Joe

Mosquito control services

Feb.

2018

$66,600 –

$127,500

$55,000 234

My Salon Suite

Private, spacious salon suites

Nov.

2017

$395,000 –

$955,000

$150,000 68

Nothing Bundt Cakes

Snack retailer

May

2017

$400,037 –

$566,837

$150,000 250

Orangetheory Fitness

Fitness club

Nov.

2017

$327,600 –

$634,100

$150,000 722

Palm Beach Tan

Beauty services

Dec.

2016

$503,070 –

$811,140

$250,000 438

Planet Fitness

Fitness club

March

2017

$853,390 –

$2,882,070

$600,000 1,371

Precision Concrete Cutting

Concrete maintenance services

Property Damage Appraisers

Property damage assessments

* Remedy Intelligent Staffing — more on p. 23

Staffing Company

Right at Home

In-home senior care

RNR Tire Express — more on p. 31

Custom wheel & tires

Scooter’s Coffee

Fast casual

Feb.

2017

Oct.

2017

Jan.

2018

Feb.

2017

Oct.

2017

Aug.

2017

$150,000 –

$176,500

$75,888 –

$653,425

$151,840 –

$258,280

$78,250 –

$137,900

$500,000 –

$1,000,000

$334,000 –

$514,000

$76,000 55

$75,888 –

$653,425

242

$165,000 615

$150,000 558

$500,000 15

$100,000 193

“It has been an incredible

experience to have

so many people not

competing, but working

towards the same goal.

When one succeeds,

we all do!”

– Mosquito Joe Franchisee

Sotheby’s International Realty

Real estate

Jan.

2018

$194,650 –

$627,000

$63,650 –

$206,000

607

The @WORK Group

Recruiting services

Feb.

2018

$152,000 –

$211,000

$150,000 100

* The Goddard School

Early childhood education

July

2017

$706,700 –

$750,700

$150,000 434

* The Haagen-Dazs Shoppe Company

Quick-service

— more on

p. 25

July

2017

$164,158 –

$542,408

$80,000 –

$200,000

207

* The Learning Experience

Early childhood education

April

2017

$493,549 –

$3,585,549

$150,000 227

The Wendy’s Company

Quick-service

June

2017

$300,000 –

$3,000,000

$2,000,000 6564

Tropical Smoothie Cafe

Fast casual

Nov.

2017

$198,050 –

$478,550

$125,000 541

* Two Men and A Truck

Moving services

March

2017

$95,000 –

$670,000

$95,000 –

$670,000

351

Verlo Mattress Factory Stores

Mattress retailer

May

2017

$228,500 –

$305,000

$228,500 –

$305,000

59

* Weed Man

Lawn care

July

2017

$68,453 –

$85,513

$50,000 656

Weichert Real Estate Affiliates

Real estate

Sep.

2017

$50,000 –

$364,700

$50,000 –

$364,000

470

For more information on the companies in this report, visit www.FBR50.com | 11


FBR SPECIAL REPORT

>> Visit FranchiseBusinessReview.com

for in-depth interviews with this year’s

Franchisee Rockstars!

FBR’s 2018 Rockstar Franchisees

FBR Recognizes Some of Franchising’s Finest

The great Bill Rosenberg, founder of both

Dunkin’ Donuts and co-founder of the International

Franchise Association, once said,

“You can’t have a successful franchisor without

successful franchisees.”

Rosenberg had a deep understanding and

appreciation for the significant role that hard

working, high performing franchisees played.

These are the people that make franchising

happen each and every day.

At Franchise Business Review, we have a

simple name for these successful individuals—

we simply call them Rockstar Franchisees.

We analyzed our research from over 27,000

franchisee surveys, across more than 300

leading franchise brands, to identify the best

of the best in franchising today. We narrowed

our search to just a few hundred candidates—

successful franchise owners very much worthy

of the title of rockstar.

“There are so many fantastic success stories

out there; it was painful to narrow our list

down to just 50 Rockstar Franchisees,” said

Michelle Rowan, President of Franchise Business

Review. “There were hundreds of deserving

business owners. In the end, we picked 50

individuals that really stood out. Franchisees

that not only excel in their businesses, but provide

strong leadership within their franchise

organizations and their local communities.”

We asked a few of

our winners to tell us

about their franchise

experience, and to share

any advice they have

for others considering

investing in a franchise.

Here’s what they

had to say…

12 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Owning a small business in the growth stage

can be a great incubator for children.


We’re so proud of having been able to be there for our kids as they went through school

and college…not being consumed in our business. We provided a high quality education

for them, and a great lifestyle for our family. The harder times we went through in the

earlier years were a great example for our children, and we’re very proud of the adults that

they are becoming. Owning a small business in the growth stage can be a great incubator

for children.”

Brian & Nola Klaubert

Christian Brothers Automotive

Alpharetta, Suwanee, & Dacula, GA

Few things are more satisfying than observing

the professional growth of your employees.


Few things are more satisfying than observing the professional growth

of your employees. Candidly, it’s not something I had expected when

embarking into entrepreneurship some years ago. I’ve derived significant

fulfillment from job creation, training and promotion, and from seeing

the pride in the eyes of our people (and their families) as they advance

their careers and realize professional goals.”

Chris Mehalic

Truly Nolen // Charlotte, NC

Work hard.

Plan to do what it takes to be successful.


Learn the systems of your new franchise. Amada taught me everything. I had never been

in medical sales so I had no idea what I was doing. They taught me who to market to, how

to market, and when to market. You need to learn all of the differentiators between you

and your competition. Work hard. Plan to do what it takes to be successful. Sometimes it

takes working 7 days a week.”

Ken Jenson

Amada Senior Care // Colorado Springs, CO

For more information on this report, visit: www.FranchiseBusinessReview.com | 13


FBR SPECIAL REPORT

Jonathan Shelson

MaidPro // Thornhill, Ontario

A franchise will provide you with

systems and most importantly, support.


Starting a new business isn’t easy. A franchise will provide you with systems

and most importantly, support. Through coaching, marketing, and other

means, your franchisor is your expert business partner. I couldn’t imagine

my business surviving without the support of the MaidPro Home Office and

the other MaidPro owners.”


Being a part of the Brightway Insurance franchise has been a great experience

during my seven years with the company. With a franchise like Brightway, you

get the benefit of being part of a national brand and enjoy comprehensive

business support including customer service, carrier relationships, marketing,

accounting and technology. As a result, I’m able to focus on my customers, and

growing my business while outselling other independent agents three-to-one.

Lindsay Verdun

TSS Photography // Peoria, IL


What I love most about TSS Photography

is that we truly have a family atmosphere.

Our franchisors are amazing and always

make us feel like a valuable part of the team.

We have so many colleagues we now call

friends. Being able to share your own knowledge

on professional levels, and offer an ear

and compassions on personal matters as well—

the relationships we have developed in this

business keep us going.”

Steve Trout

Brightway Insurance // Rockledge, FL

14 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Jane and Tom McElhaney

Our Town America

Charlotte NC / Columbia, SC

Investing in a franchise is a wise decision,

but choosing the right franchise is the key

to your success.

Frank Sprinkles

AtWork Personnel // Sedalia, MO

“What sets AtWork Personnel apart . . .

Leadership, awareness, support, and an awesome

group of owners and support staff to

move the franchise forward into the everchanging

staffing world!”


Investing in a franchise is a wise decision, but choosing the right franchise is the

key to your success. Do your homework and investigate the type of franchise model

that you would see as a vocation. Talk to other franchisees, get input, and have them

share the experiences they’ve had. In the Our Town America franchise system, the

franchisees pull together to contribute to each other’s success. It’s like one big family

helping and looking out for each other.”

For more information on this report, visit: www.FranchiseBusinessReview.com | 15


FBR SPECIAL REPORT

A franchise is similar to raising a child.

Be prepared to love, nurture and go

through the growing pains from birth

to maturity.

Kimberly Lombardi

Pizza Factory // Phelan, CA


A franchise is similar to raising a child. Be prepared to love, nurture

and go through the growing pains from birth to maturity. Expect

to enjoy all the excitement it will bring, and don’t let the adversity

get you down. Set realistic goals and take positive steps every day

to make the goals come to fruition. Watch what other successful

people do and emulate it. Be excited and passionate about what your

business will do for your community, take all the knowledge and

expertise your Franchisor gives to you, and run with it. Investing

in a franchise means you do not have to ‘go it alone.’ You will get a

family-like support system surrounding you.”

Heather and Seth Allison

American Poolplayers Association

Reno and Carson City NV

I had always envisioned starting

a business where my husband,

my parents, and I could all work

together —a true “family owned

and operated” venture.


Before purchasing the American Poolplayers Association franchise, I had

always envisioned starting a business where my husband, my parents, and I

could all work together—a true “family owned and operated” venture. Since

none of us had experience owning a business, and all of us came from totally

different professional backgrounds, the challenge was finding something

that worked for everyone—something that could incorporate each of our

strengths. The APA franchise was a perfect fit!”

16 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

We like that we not only grew

the business, but also a

bunch of families.

FEATURED

Franchisee

Phil Bacon

FastSigns // Chattanooga, TN


To think about where we were

when we started, and to look at

our center now, is pretty amazing.

But I am more proud that we have

taken our employees with us. They

have started families, bought houses, able

to purchase medical insurance for themselves

and their families. We like that we not only

grew the business, but also a bunch of families.

Proud to be in the top 5 centers in the world.

There are a lot of good owners and operators

that we admire. To think we can hang out with

that group is pretty amazing.”

Jason & Simon Courtney

Office Pride // Pensacola, FL


We have the privilege of getting to know so

many of the franchisees and visiting their locations,

and to see how hard everyone works and

how much effort we all put in. To be acknowledged

this year as the Franchisee who has

demonstrated the best overall performance in

sales and continued growth, customer and

employee satisfaction, contribution to Office

Pride’s corporate brand development and

reflection of Office Pride’s Core Values and

Mission Statement. We have strived to give

back as much as we have been given, and this

feels like we are doing that.”

There were so many amazing stories,

we can only share a few highlights here in

our report. For our full list of this year’s Franchisee

Rockstars, as well as expansive interviews with our

winners, visit us at FranchiseBusinessReview.com.

Mark

Sylvester

CarePatrol

Northern Arizona

Franchisee since 2014

— An FBR Franchisee Rockstar! —

What was it about the franchise model and/or

leadership that led you to purchase it? I am a

believer in the franchise model due to the value

of a “proven system” as opposed to a grass-roots

start-up and was impressed that CarePatrol was

a consecutive FBR franchisee satisfaction award

recipient. As a franchise partner entering my

fourth year in business, I continue to receive

business-building support and encouragement

from CarePatrol to grow and prosper.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I had transferrable skills sets from

a regional sales management role in the

construction products industry including

territory management, customer relationship

management, business development, marketing,

and negotiation.

What do you like most about your job? The

absence of corporate politics, as well as the

ability to listen, respond, and deliver to clients

without delay, freedom to take risks and own the

results, minimal business travel, and an overall

improved quality of life.

How did you fund your franchise? Did you

receive any discounts/incentives? My franchise

was funded through personal savings without

discounts or incentives.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? Take

100% personal ownership for your results and

plan conservatively (net operating loss) for your

first year.

Safer Senior Living. Your Goal, Our Mission.

For more information about CarePatrol

opportunities, call (480) 626-2450 or visit

www.discovercarepatrol.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 17


FBR SPECIAL REPORT

Above: First time guests: Complimentary class at Orangetheory Fitness.

Right: WOW 1 DAY PAINTING is the innovative painting franchise that delivers the quality

customers expect in a timeline that’s unexpected.

Who Is the Next McDonald’s?

Discovering the Next Big Franchises

When most people think of franchising

success stories, McDonald’s is often held up

as the gold standard. And while the McDonald’s

story is truly an amazing one, McDonald’s

was far from an overnight success.

The McDonald’s brothers (Dick and Mack)

started flipping burgers in their first restaurant

in the early 1940s. A decade later, in 1953,

they had perfected the business enough to

start franchising. And by 1959, they opened

their 100th location—thanks in big part to

their now-famous partnership with Ray Kroc.

The Subway franchise story is similar. It took

founder Fred Deluca a decade to get the business

dialed-in, and the better part of another

decade to grow the franchise business to over

100 locations. Many people think of these

iconic brands as overnight franchising success

stories, when in reality, they were 20–30

years in the making.

Contrast this with some of the newest

“breakout” franchise brands of the past

decade. Kona Ice is just one example. This

“little” shaved ice franchise based in Florence,

Kentucky was founded in 2007, started franchising

a year later in 2008, and has grown to

nearly 1,000 outlets in just ten years. Kona Ice

is adding 100+ locations per year and shows

no signs of slowing down.

Orangetheory Fitness is another breakout

brand of the decade, growing to nearly 600

locations in just eight short years. Generally

speaking, very fast growth doesn’t always

bode well for franchisees, but in the case of

Orangetheory and Kona, they have built

strong franchise operations teams to support

extraordinary growth.

18 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

THE FRANCHISE TIPPING POINT

There are several hundred new companies

that start franchising every year. Many of

their owners probably have similar visions

to Ray Kroc, hoping to build the next franchise

empire. But the reality is few franchise

companies ever make it really big. In fact, the

majority of franchise opportunities available

today are with companies that are under 100

locations. That said, you don’t have to invest

in a big franchise company in order to be successful

as a franchise owner.

“Big isn’t always better,” says Eric Stites,

CEO and Founder of Franchise Business

Review. “Size certainly gives you scale, and

other advantages like higher brand awareness

and greater purchasing power. But

just because a franchise company is large, it

doesn’t automatically mean that the franchisees

are happy and successful.”

The tipping point for new and emerging

franchise companies tends be somewhere

between 50–100 units/locations. This is where

the company becomes royalty self-sufficient…

in other words, prospering on royalty revenues

paid by successful franchisees, rather

than being dependent on franchise fees from

the sale of new franchise locations.

Stites explains, “In those early days, when a

franchise company’s only significant revenue

source is new franchise fees, they can make a lot

of mistakes. The good franchise companies

quickly reinvest franchise fee income into building

the support structures necessary to grow.”

In addition to Kona and Orangetheory,

Franchise Business Review has been tracking

FEATURED

Franchisee

Sally Hanson & Roger Osborn

Our Town America

Raleigh, NC, Fort Myers and Naples, FL

Franchisee since 2015

Franchisee Satisfaction: Emerging Brands

Even though Emerging franchise systems can be considered riskier investments than more

established systems, many franchise owners have found success with these newer brands

by getting in on the ground floor. In fact, looking at franchisee satisfaction data spanning a

recent 18-month period, franchisees of Emerging brands showed a more positive sentiment

in several key areas compared to all franchise owners we’ve surveyed.

Percent of franchisees reporting positive sentiment

100%

50%

0%

74%

62%

Franchisor and

Opportunity Provided

Emerging Franchises

76%

60%

Overall Satisfaction

* Note: Based on franchise owners in business for two years or longer.

All Franchises

84%

73%

Would You Recommend

This Franchise?

What was it about the franchise model and/or

leadership that led you to purchase it? My friend

had been a successful franchisee for 10 years

and recommended Our Town America. I was

looking for a business model where I could work

from home with a flexible schedule and have few

to no employees. The company offers so much

support, from appointment setting services to

sponsor services management. We have a

wonderful corporate culture, much like a family.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I have a strong background in

advertising sales and management. The role is

similar to what I’ve been doing my entire career,

but now I get to do it for myself and my family.

How did you fund your franchise? Did you

receive any discounts/incentives? My husband

and business partner is a veteran so we were

able to take advantage of the $10,000 Military

discount that OTA corporate provides. We used

our savings for the franchise fee, but we were

able to pay it back and turn a profit within the

first year.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? I think

it’s necessary to have a strong direct sales

background and to be able to manage time well.

It’s also important to follow the training and

guidance the company provides. You will do well

if you do.

For more information about Our Town America

opportunities, call (800) 497-8360 x236

or visit www.ourtownamerica.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 19


FBR SPECIAL REPORT

FEATURED

Franchisee

Pete Wilson

Window Genie

West Chester, OH

Franchisee since 2015

— An FBR Franchisee Rockstar! —

What was it about the franchise model and/or

leadership that led you to purchase it? I liked

the business model of home services and being

able to offer multiple services for the home

owner to keep their home looking great. We

offer window cleaning, pressure washing, gutter

cleaning, window film installation, and holiday

lighting.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I had tremendous leadership training

and experience while serving in the Marine

Corps, and I coupled that with several years of

corporate experience and also receiving an MBA.

What do you like most about your job? I most

enjoy interacting with our wonderful customers,

making their homes look amazing through our

services, and helping my employees reach their

goals in life.

How did you fund your franchise? Did you

receive any discounts/incentives? I used an SBA

veterans loan, and received a discount through

the franchisor for being a veteran. Window

Genie, as a member of VetFran, offers additional

territory, a $7,500 value, at no cost to veterans.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? Take your

time and do your research to find the right brand

that fits you best and ask a lot of questions. Be

prepared to work hard, make good decisions, and

trust yourself.

For more information about Window Genie

opportunities, call (800) 700-0022 or visit

www.windowgeniefranchise.com.

Kona Ice franchisees tap into the popularity of the frozen dessert industry.

several very strong franchise companies that

have crossed the 100 unit mark over the last

decade. These franchises include FirstLight

Home Care, Mosquito Joe, Better Homes

& Gardens Real Estate, Crunch Fitness,

Pinot’s Palette, CarePatrol, 101 Mobility,

and Brightway Insurance.

UPSTARTS WITH STRONG PROMISE

Looking at companies that just started franchising

in the last few years, we found a handful

that show a lot of promise. Senior Care

Authority, who started franchising in 2014,

has already grown to nearly 50 locations, and

is outpacing many of their competitors in the

home healthcare industry. Bloomin’ Blinds is

another 2014 franchise upstart with a lot of

promise, poised to grab their share of the

multi-billion dollar window treatment market.

FACTORS TO CONSIDER WITH

EMERGING FRANCHISES

No matter what type of business you open—

franchise or independent, up and coming or

50 years old—there’s risk involved, but buying

a franchise from an emerging brand can come

with more risk if you don’t do your homework.

Emerging franchises (and smaller brands)

often come with a smaller corporate office and

fewer resources, which can equate to less support

for operators. Franchisees may struggle as

the first in their market. With no prior brand

recognition, it’s completely up to them to market

their business, gain brand recognition, and,

for franchisees of new concepts, they constantly

have to explain what it is they do.

On the other hand, franchisees new to a

market have the opportunity to establish their

reputation and image with no preconceived

ideas of what they do or how they operate.

Franchisees and franchisors both told us

there’s more openness to franchisee input at a

new brand, which might be an advantage for

someone looking for the stability of franchising

with the entrepreneurial feel of a start-up.

“There’s a growing community of independent

health and beauty professionals

nationwide, and with MY SALON Suite,

I’m meeting their demand for luxury, private

working spaces,” said Aaron Gillaspie, a multiunit

franchisee with MY SALON Suite, which

started franchising in 2012. “I’ve opened

multiple units throughout Houston and San

Antonio with the corporate office’s ongoing

marketing support, educational opportunities,

and ambitious culture. Their top notch amenities

have proven to be exactly what stylists in

my region are looking for.”

20 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

FEATURED

Franchisee

Dan LaBrake

HouseMaster

Broken Arrow, OK

Franchisee since 2002

— An FBR Franchisee Rockstar! —

Two Maids & A Mop’s fast growth is attributed to its innovative employee pay for performance compensation plan.

Conducting thorough due diligence is

important with any franchise opportunity, but

it’s even more important with a new brand.

Unfortunately, it can also be more difficult

to clearly assess the strength of the franchise

system and support. You will need to work

harder to learn all there is to know about the

franchise company—looking closely at the

individual backgrounds of the leadership and

asking detailed questions about the strategic

vision for today, tomorrow, and five years

from now.

It takes a lot more than a healthy flagship

store to be a successful franchise system, but

we sometimes see new franchise companies

that are based solely on that—the success

of one or two stores. It’s imperative that the

franchise structure, training, systems, and

leadership be set up to support growth. In the

end, there are both pros and cons to buying

an up-and-coming franchise brand— as there

are with any type of business investment.

Investors need to find the franchise system

that’s built for growth—both of the franchisee

and the corporate office—and the brand that

best suits their needs and personality type.

TAKING THE NEXT STEP

There are many great franchise opportunities

available to investors today, and we pride

ourselves in identifying the best of the best.

If you are considering an emerging brand, it’s

important you look carefully at the franchise

structure and leadership that’s behind that

brand. Do they have the corporate resources

to properly support you? Does the leadership

team have previous experience in the franchise

industry? Does the concept itself have

staying power?

Take your time and find the right franchise

fit for you. We’re here to help. For more

information on our research and the latest

franchise reviews, visit our website www.

FranchiseBusinessReview.com.

For a complete listing of the most promising

startup franchise brands of the past decade,

visit www.FranchiseBusinessReview.com.

What was it about the franchise model and/or

leadership that led you to purchase it? Since I

did not have any experience in the building or

construction industry, I determined the franchise

model gave me the highest percentage of

succeeding. HouseMaster is the oldest home

inspection franchise and they had a proven track

record of success. My due diligence included

a trip to New Jersey to meet the leaders in the

industry and the decision was easy.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? My previous career of 20 years in the

telecommunication industry required detailed

analytical skills and excellent interpersonal

skills. These exact skills are necessary to be a

successful property inspector.

What do you like most about your job? This

job requires attention to detail with a great

deal of responsibility. We are charged with

assisting people to make informed decisions on

large purchases. The ever changing industries

involved with home construction mandates

constant vigilance to stay educated. It requires

a dedicated work ethic and a continual effort to

remain a master—a HouseMaster.

What advice do you have for prospective

franchise buyers? Following the system presents

the best opportunity of succeeding while

avoiding many of the pitfalls that one might

otherwise experience. The ability to lean on,

learn from, and share with the franchise family

is the best system of support and education one

could anticipate.

What do you wish you had known prior to going

into franchising? It would have been helpful

to have some business education. Many of the

decisions necessary to start and run a business

were not part of the franchise model in 2002.

For more information about HouseMaster

opportunities, call (800) 526-3930 or visit

www.housemaster.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 21


FBR SPECIAL REPORT // MARKETPLACE

2018

TOP 200

FRANCHISES

Today’s leading brands based

on FBR’s owner satisfaction data.

*Full Satisfaction Report Available

at FranchiseBusinessReview.com

CLEANING & MAINTENANCE

ADVERTISING & SALES

* Our Town America — more on p. 6, 19

N2 Publishing

Proforma

Welcomemat Services

Town Money Saver

Discovery Map

AUTOMOTIVE

* Christian Brothers Automotive — more on p. 6

* Snap-on Tools — more on inside front cover

RNR Tire Express — more on p. 31

Auto Appraisal Network

Priceless Car Rental

Tint World

BUSINESS SERVICES

* FASTSIGNS — more on p. 28

Sanford Rose Associates

* Sandler Training

* Minuteman Press — more on p. 29

* ActionCOACH

* Brightway Insurance

The @WORK Group

YESCO

Dale Carnegie — more on p. 26

* Murphy Business & Financial

* Supporting Strategies

Sir Speedy

Office Evolution

The Alternative Board

InXpress

PIP Printing & Document Services

Speedpro Imaging

CHILD SERVICES

* Soccer Shots

TGA Premier Sports

High Touch High Tech

Young Rembrandts

KidsPark

Goldfish Swim School

Snapology

Amazing Athletes

College Nannies + Sitters + Tutors

Child Services continued

* TSS Photography — more on p. 30

The Little Gym

British Swim School

CompuChild

CLEANING & MAINTENANCE

* MaidPro

Aire-Master of America

* Office Pride — more on p. 31

Jan-Pro (Master Franchisors)

Oxi Fresh Carpet Cleaning

Anago Cleaning Systems (Master Franchisors)

Rooterman

* The Maids — more on p. 26

Two Maids & A Mop

You’ve Got MAIDS

Buildingstars

* Image One — more on p. 4

EDUCATION

* The Goddard School

* Mathnasium

* The Learning Experience

Huntington Learning Center — more on p. 27

Online Trading Academy

The Tutoring Center

Best In Class Education Centers

Creative World School

FINANCIAL & TAX

* Payroll Vault Franchising — more on p. 26

Estrella Insurance

FITNESS

* Crunch Fitness

Orangetheory Fitness

9Round

Baby Boot Camp

ILOVEKICKBOXING.COM

Burn Boot Camp — more on inside back cover

30-Minute Hit

The MAX Challenge

Planet Fitness

World Gym

Maidpro

Startup Investment: $74,560 – $204,450

Cash Requirement: $75,000

Total Units: 221

MaidPro prides itself on its proven

groundbreaking technology, creative marketing,

established brand identity, and stellar support

to its franchisees. MaidPro offers you the

advantages of rapid growth, low start-up costs,

manageable hours, and recurring revenue.

MaidPro has received Franchise Business

Review’s Four-Star Rating and Franchise 50

awards for franchisee satisfaction every year

from 2006-2017. MaidPro is also offering a

veteran discount valued at $15,000 for U.S. and

Canadian veterans. Join a franchise family that

gives you control and ownership of your business

with unmatched 24/7 support.

For more information on MaidPro

opportunities, call (888) 624-3776

or visit www.maidprofranchise.com.

FOOD & BEVERAGE

Checkers

Startup Investment: $96,414 – $1,501,265

Cash Requirement: $250,000

Total Units: 870+

GET THERE FASTER WITH CHECKERS & RALLY’S!

Franchisees achieve their financial and growth

goals faster with Checkers & Rally’s because

of our low initial investment, strong return

on investment, nimble modular building

construction, and competitive franchise growth

incentives. For over 30 years, we have focused

on bold and flavorful food, amazing value for our

guests, and restaurant profitability. Amid seven

consecutive years of same-store sales growth and

870+ restaurants, we still have top-tier market

availability in all major US markets. Discover why

Checkers & Rally's was named one of the BEST

FRANCHISE DEALS by QSR Magazine in 2017 &

2016.

See page 24 for additional top franchises.

Visit FBR50.com for brand details.

For more information on Checkers

opportunites, call (888) 913-9135 or visit

www.checkersfranchising.com.

22 | For more information on the companies in this report, visit www.FBR50.com


NOW’S THE TIME TO MAKE YOUR

BIG

MOVE

Put your business development skills to work for you.

Take the next step forward in your career with a

Remedy Intelligent Staffing franchise.

Get your piece of the $147 billion staffing industry

with the resources and support of a national leader.

FEATURED

Franchisee

Ben Smith

The Glass Guru

Baton Rouge, LA

Franchisee since 2010

LEARN MORE ABOUT US!

CHAD WRIGHT - FRANCHISE DEVELOPMENT DIRECTOR

502-255-2297 | REMEDYFRANCHISE.COM

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? I spent six years selling construction

equipment, so I felt like It was a good fit for me

and my past work experience. I’d say I owe my

success to “doing the right thing.” Treating

employees and customers with equal respect is

how I continue to grow my business year after

year. This is indicative of The Glass Guru’s culture

franchise-wide.

What was it about the franchise model and/or

leadership that led you to purchase it? I wanted a

job where I wasn’t at the mercy of an employer or

anyone else. I didn’t feel like I had a trade that would

translate into running my own small business, but

when I spoke with the people at The Glass Guru

headquarters, everything seemed to make sense.

What do you like most about your job? I like

getting out of the office and working with customers.

I like being able to help people and fill a need.

JOIN A

TIME-TESTED,

THRIVING

BUSINESS

It’s time to look into opening a Pizza Factory franchise and experience

our fun, family-focused community and welcoming atmosphere.

How did you fund your franchise? Did you

receive any discounts/incentives? One of the

reasons I was drawn to The Glass Guru franchise

was its low startup cost. When purchasing the

franchise, I was able to finance part through the

franchise system and take out a small business

loan. Through the immediate success of the

business I was able to pay both off the same year.

What advice do you have for prospective

franchise buyers? Owning your own business

isn’t for everyone, but if you’re willing to work, do

what you say will do, be fair to everyone, whether

it be your smallest customer, your largest

customer, your vendors, and especially your

employees, then The Glass Guru is a great

business opportunity. I have no regrets with

starting The Glass Guru of Baton Rouge. It is one of

the best business decisions I have made and I look

forward to many more years of success!

pizzafactoryfranchises.com 1-562-340-6925

For more information on The Glass Guru

opportunities, call (916) 407-0934 or

visit www.theglassgurufranchise.com.

For more information on the companies in this report, visit www.FBR50.com | 23


FBR SPECIAL REPORT // MARKETPLACE

2018 TOP 200

FRANCHISES

FOOD & BEVERAGE

FOOD & BEVERAGE

* Kona Ice

Culver’s

Fazoli’s Restaurants

Wings Etc.

Captain D’s

* Checkers & Rally’s

The Wendy’s Company

LaRosa’s Pizzeria

Tropical Smoothie Cafe

Nothing Bundt Cakes

Lenny’s Sub Shop

Hwy 55 Burgers Shakes & Fries

Zaxby’s

* Hungry Howie’s Pizza & Subs — more on p. 1

Scooter’s Coffee

The Haagen-Dazs Shoppe Company — more on

p. 25

* Pizza Factory — more on p. 21

Golden Corral Buffet & Grill — more on p. 28

Penn Station

* East Coast Wings & Grill

Jamba Juice

Fuzzy’s Taco Shop

Biggby Coffee

Goodcents Deli Fresh Subs

Donatos Pizza

Eggs Up Grill

Buffalo Wings & Rings

Toppers Pizza

Bahama Buck’s

* Happy & Healthy Products

DoubleDave’s Pizzaworks Systems

Costa Vida

Zoup!

HEALTH & PERSONAL SERVICES

Palm Beach Tan

* My Salon Suite

BioPed Footcare Centres

Sport Clips — more on back cover

Fastest Labs

HOME SERVICES

* CertaPro Painters

Miracle Method Surface Refinishing

* HouseMaster — more on p. 21

Budget Blinds

Home Services continued

* DreamMaker Bath & Kitchen

Surface Specialists Systems

Property Damage Appraisers

Shine Window Care & Holiday Lighting

Garage Experts

Bloomin Blinds

WOW 1 DAY PAINTING

Tailored Living

USA Insulation

California Closets

Go Mini’s

* The Glass Guru — more on p. 23, 27

* Kitchen Solvers

The Grout Doctor

ShelfGenie

PET SERVICES

In Home Pet Services

The Dog Wizard

Sit Means Sit Dog Training

Dogtopia

REAL ESTATE

Keller Williams

Sotheby’s International Realty

Weichert Real Estate

Better Homes and Gardens Real Estate

Showhomes Home Staging

ERA

* HomeVestors of America — more on p. 2

HomeSmart International

United Country Real Estate

RETAIL

* Wild Birds Unlimited

Pinch A Penny

Rhea Lana’s

Just Between Friends

* Big Frog Custom T-Shirts

Color Me Mine

Mainstream Boutique

Family Fare

Verlo Mattress Factory Stores

SENIOR SERVICES

* Home Instead Senior Care

* Visiting Angels

* FirstLight Home Care — more on p. 9

See page 25 for additional top franchises.

Visit FBR50.com for brand details.

LaRosa’s

Startup Investment: $800,000 – $1,000,000

Cash Requirement: $500,000

Total Units: 65

LaRosa’s is a family-style pizzeria serving over

40 menu items for dine in, carry-out or delivery.

For over 60 years, we’ve demonstrated consistent

performance and proven Guest appeal. Our full

service concept features a dining room, bar and

party area. All pick-up and delivery orders are

taken in our unique Guest Service Center. Guests

enjoy world class service, and relationship

management technology uses Guest order data

to drive our loyalty program.

For more information on LaRosa’s opportunites,

call (513) 347-5660 or visit www.larosas.com/

franchise.

RETAIL

Wild Birds Unlimited

Startup Investment: $146,516 – $249,956

Cash Requirement: $40,000

Total Units: 305

Wild Birds Unlimited owners are their local

communities’ backyard bird feeding specialists

and a premiere source for nature information

as well as quality products. But who we are

goes far beyond the items we sell. It’s our

owners’ commitment to their customers that

distinguishes them from other retailers, a

fact that makes us very proud. Wild Birds

Unlimited owners enjoy helping their customers

understand birds and nature, swapping stories

about the latest bird sightings and seeing other

people share their excitement.

Special Veteran Incentives: Offers a 15%

discount off the initial franchise fee.

For more information on Wild Birds Unlimited

opportunities, call (888) 730-7108 or visit

www.wbufranchise.com.

24 | For more information on the companies in this report, visit www.FBR50.com


SERVICES

TRAVEL & HOSPITALITY

Senior Services continued

Window Genie

Startup Investment: $90,800 – $140,000

Cash Requirement: $50,000

Total Units: 121

Window Genie is a nationally ranked mobile

service franchise specializing in residential

and light commercial window cleaning, window

tinting, pressure washing and more. Our services

are in high demand because we specialize in

the time-consuming, difficult, but necessary

property maintenance tasks most people are

unwilling or unable to do themselves. By offering

a variety of services to fit every home’s needs

and budget, our owners are able to establish

repeat and referral clients that provide multiple

streams of revenue year-round. With our

commitments to branding, professionalism and

customer satisfaction, our owners stand out in

their markets as the trusted go-to home service

providers.

For more information on Window Genie

opportunities, call (800) 700-0022

or visit www.windowgeniefranchise.com.

Have your DESSERT

and own it too!

Call us for more information!

Häagen-Dazs Shoppe, Inc.

Development

(612) 337-3314

Molly.Hanson@US.Nestle.com

Expedia

Startup Investment: $150,000 – $250,000

Cash Requirement: $100,000

Total Units: 225

Expedia CruiseShipCenters is North America’s

largest retail travel agency franchise and a

leading seller of cruise travel. Build equity and

enjoy a great lifestyle with our proven franchise

model with more than 30 years of success and

over 250 locations throughout North America. As

a full service travel agency specializing in cruises,

your Expedia CruiseShipCenters location will

offer travelers in your community a wide range

of travel products along with outstanding service

and Expedia prices. With 27.2 million cruisers are

expected to set sail in 2018 according to Cruise

Lines International Association, there’s never

been a more exciting time to join this growing

industry with an Expedia franchise.

For more information on Expedia

opportunities, call (844) 358-0361

or visit www.expediafranchise.com.

Right at Home

Assisting Hands

* Amada Senior Care

Home Care Assistance

* Homewatch CareGivers

* Senior Care Authority

* CarePatrol — more on p. 17

SERVICES

Precision Concrete Cutting

* Weed Man

* Two Men and A Truck

Truly Nolen of America

Bin There Dump That

FRSTeam

Complete Weddings and Events

* Fish Window Cleaning

* Fibrenew

College Hunks Hauling Junk

* Window Genie — more on p. 20

* U.S. Lawns

Linc Service Network

Critter Control

Real Property Management

101 Mobility

Precision Door Service

* Mosquito Joe

Signal 88 Security — more on p. 29

Creative Colors International

Leather Medic

NaturaLawn of America

Service Team of Professionals

PortraitEFX

MarbleLife

SPORTS & REC

American Poolplayers Association

Kampgrounds of America/ KOA

* Pinot’s Palette

APEX Fun Run

* Yogi Bear’s Jellystone Park

Rockin’ Jump

Wine and Design

TECHNOLOGY

TeamLogic IT

TRAVEL & HOSPITALITY

* CruiseOne — more on p. 4

* Cruise Planners

Expedia CruiseShipCenters

Visit FBR50.com for brand details.

For more information on the companies in this report, visit www.FBR50.com | 25


FBR SPECIAL REPORT // MARKETPLACE

FEATURED

Franchisee

Brittany

Schmid

Dale Carnegie Training

San Francisco, San Diego,

San Jose, and Oakland, CA

Franchisee since 2015

— An FBR Franchisee Rockstar! —

What was it about the franchise model and/or

leadership that led you to purchase it? My dad

gave me the book How to Win Friends and

Influence People by Dale Carnegie when I

graduated from college. The lessons learned

helped me along my career path and now I have

come full circle! Dale Carnegie was a trailblazer,

and the business continues to innovate and

remain at the top of its industry.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? By having the balance of extensive

sales experience, a background in corporate

training, and years of leadership lessons to draw

from, it set us up to hit the ground running.

What do you like most about your job? It’s

humbling and inspiring to be a part of an

organization that tackles the human attitudes

and behaviors that drive performance change

with a simple but powerful approach. With a

comprehensive host of coaching and assessment

solutions to complement training, we are

consistently engaged in helping others achieve

their definition of success.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? I had

a misconception of what franchises were and

I didn’t realize the diversity of franchise options

available. I knew that I had the entrepreneur bug,

I just didn’t know how to jump in… franchising

offered that start. I wish that I had been exposed

to franchising with Dale Carnegie earlier in

my career!

For more information about Dale Carnegie

opportunities, call (800) 231-5800 or visit

dalecarnegiefranchise.com.

26 | For more information on the companies in this report, visit www.FBR50.com


AUTOMOTIVE

SERVICES

FEATURED

Franchisee

Snap-on Tools

Startup Investment: $171, 385 – $359,767

Cash Requirement: $35,677 – $53,366

Total Units: 4,845

Snap-on Incorporated is a leading global

innovator, manufacturer, and marketer of

tools, diagnostics, and equipment solutions

for professional users. Product lines include

hand and power tools, and are sold through

its franchisees, company-direct sales, and

distributor channels, as well as over the internet.

For more information on Snap-on Tools

opportunities, call (877) 476-2766

or visit www.snaponfranchise.com.

Two Men and A Truck

Startup Investment: $95,000 – $670,000

Cash Requirement: $95,000 – $670,000

Total Units: 351

TWO MEN AND A TRUCK ® is the largest

franchised moving company in North America.

Currently there are more than 380 locations

and 2,900 trucks operating in 43 U.S. states in

addition to Canada, UK, and Ireland. TWO MEN

AND A TRUCK ® has performed more than 6.5

million moves since its inception in 1985. The

company has seen consistent monthly growth

dating back to December 2009 with more than

95 consecutive months of growth. In 2017,

Entrepreneur Magazine ranked TWO MEN AND A

TRUCK ® as one of the top 500 franchises in the

U.S for the 23rd consecutive year and ranked

the company no. 1 in the moving/junk removal

category for the second year in a row.

For more information on Two Men and A Truck

opportunities, call (800) 345-1070

or visit franchise.twomenandatruck.com.

Bob Harms

Huntington Learning Center

Pembroke Pines West and

Plantation, FL

Franchisee since 2007

— An FBR Franchisee Rockstar! —

What was it about the franchise model and/or

leadership that led you to purchase it? The

Huntington Learning Center franchise model

was a big reason for me to purchase the business.

I found that a franchise was an easy way to

transition from corporate America to my own

business without having to “create a new wheel.”

What type of business experience, education

and/or skills did you have prior to becoming a

franchisee that you found particularly helpful?

I have an undergraduate degree in marketing

and two graduate degrees in management

and international business. Previously, I was

a business development manager. Having the

experience and education in business helped me

understand how to manage staff and have the

common sense to follow a business model that

has already been successful.

What do you like most about your job? My

favorite part of being a Huntington Learning

Center franchisee is that I am able to give back to

the community by helping our students improve

their confidence and skills in the classroom and

in many ways change their opportunities and

their futures.

How did you fund your franchise? Did you

receive any discounts/incentives? I was lucky

enough to have an early small percentage

investor in the first center so I didn’t need to

take out any loans. When I took over my second

location, I took advantage of an opportunity

to turn around a failing location due to poor

management by prior ownership, which also

proved to be a successful model.

What advice do you have for prospective

franchise buyers? Your franchisor has likely

already made all the mistakes for you. If you

follow the system and don’t try to be smarter

than the system you are more likely to be

successful.

For more information about Huntington

Learning Center opportunities, call (800) 653-

8400 or visit www.huntingtonfranchise.com.

For more information on the companies in this report, visit www.FBR50.com | 27


FBR SPECIAL REPORT // MARKETPLACE

ournew 10,000 sq ft cash register!

■ Designed for broader

consumer appeal and

operating efficiency

■ Bold, contemporary exterior

elevates curb appeal

■ Inviting interior with a

roomier, more comfortable

dining area

CONTACT

Annette Bagwell

abagwell@goldencorral.net

800-284-5673 ext. 4479

See more pictures and information

regarding the new prototype at

www.goldencorralfranchise.com/fbr

28 | For more information on the companies in this report, visit www.FBR50.com


SENIOR SERVICES

Senior Advocacy and Living Source

Senior Care Authority

Startup Investment:

Cash Requirement:

Total Units:

Senior Residential Placement provides assistance

to identify the best location for seniors to live

and be cared for at no cost to families. Locations

can range from larger assisted living communities

to smaller residential care homes to locations

specializing in memory care. This unique service

simplifies the process, saving your clients time

and money while helping to eliminate the

stresses with this transition. Earnings come from

the commissions paid by residential care homes,

assisted living and memory care communities.

For more information on Senior Care Authority

opportunites, call (888) 809-1231 ext. 2 or visit

www.SeniorCareAuthority.com/franchise.

TM

BE YOUR

OWN BOSS.

Choose your franchise

business today from

ones rated highest

by the franchisees

who own them.

Visit FBR50.com

Our Brand. Your Business.

Start Your Own Security Business with a Signal 88 Security Franchise

Create Peace of Mind in Your Community with the #1 Security Franchise

FEATURED

Franchisee

Manny Castro

Minuteman Press

Downey, California

Franchisee since 2007

When did you purchase your franchise?

I I bought my Minuteman Press franchise in

February 2007. I came to this beautiful country

33 years ago without a dollar in my pocket, no

skills, no academic degrees, no English, not even

a high school diploma. Just a teenager at that

time, I was running away from a civil war in

El Salvador, looking for a better life.

What was it about the franchise model and/or

leadership that led you to purchase it? I was

a distribution zone manager for a weekly

publication company, and I was looking for

something new. I had researched many other

companies and different industries for a while,

but none of them gave me the level of

confidence I needed to motivate me and

move forward that Minuteman Press did.

What do you like most about your job? First, I

love working with our customers and helping

them meet their business needs. I also enjoy

the time flexibility and financial stability I have

been able to accomplish as a Minuteman Press

franchisee. I have strong will and determination,

and a passion for this business.

How did you fund your franchise? Personal

savings and an equity line of credit.

$468,000 Average Income

37% Gross Profit Margins

What advice do you have for prospective

franchise buyers? Take the time to do your

homework. Talk to current owners and learn

about their experiences. Learn as much as you

can about the industry and ask yourself, “If I do

this and I fail, what do I have to lose? And If I do

this and I succeed, what do I have to gain?”

Full Support & Training

For more information, please visit:

signal88franchise.com

For more information on Minuteman Press

opportunities, call (800) 645-3006 or visit

www.minutemanpressfranchise.com.

For more information on the companies in this report, visit www.FBR50.com | 29


TM

FBR SPECIAL REPORT // MARKETPLACE

WARNING:

BUYING THE WRONG FRANCHISE

CAN SERIOUSLY DAMAGE YOUR FINANCIAL HEALTH.

When you invest in a franchise, you have only one chance to make the RIGHT choice —

one that will give you and your family a bright future. Franchise Business Review can help.

Our Franchise Buyer’s Toolkit provides all the resources you need to make an informed franchise

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30 | For more information on the companies in this report, visit www.FBR50.com


www.RNRFranchise.com

BUILD SOMETHING GREAT WITH US

With over 100 locations nationwide, RNR has become the go to place for wheels and tires

with a variety of payment options. RNR is the only place to get the wheels you want and

the tires you need with easy payment plans. Call us if you want to be a part of the best

tire and wheel concept in America!

► $471,437

$1,954,745

AVG. ANNUAL TOTAL REVENUE*


AVG. ANNUAL OPERATING INCOME*

Contact: VINCE FICARROTTA

at 800.449.8744 or

Vince@RNRTires.com

*Figures above reflect averages for the 20 top performing stores (33%) of the 61 stores reporting that opened in 2014 or prior and have been open at least 24 months. These averages are based on a

52-week annual period from January 1, 2016 through December 31, 2016. Of these 20 stores, 9 (45%) had higher total revenue and 9 (45%) had higher operating income. A new franchise owner’s results

may differ from the presented performance. There is no assurance you’ll do as well. If you rely upon our figures you must accept the risk of not doing as well. ©RNR Tire Express. All rights reserved.

For more information on the companies in this report, visit www.FBR50.com | 31

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