Delighting the retail world - Altavia

Principles and values
Since Altavia was created in 1983, the company has been through various
phases of development and we have had to learn to manage our growth
without losing sight of our key differentiator, on which our true value has
been founded for more than 28 years – “The Art and Style of Altavia”.
Because we are a service company and because we are committed, each day of
the year, to our clients’ satisfaction and to meeting their requirements as closely
as possible, we have worked hard to defi ne our unique offering in a form that is
simple and clear: the 10 founding values of Altavia and our charter,”The Art and
Style of Altavia”, which expresses both our uniqueness and our value system.
Above all, this does not mean preaching, nor engraving a list of rules on a marble
slab, but rather affi rming our personality and the values that have been the
source of our way of life and our way of working since our very beginning. We see
the value system as fertile ground for the development of our culture of commitment t
and our service vocation that respects the independence of our people.
To encourage a sense of team spirit and an understanding of Altavia’s DNA within all
its business units, 10 founding values have been selected. Sharing these values guarantees
coherence and cohesion, by clarifying the rights and duties of each member of staff.
1
Progress
Maintain a pioneering spirit.
Accept change.
Encourage innovation.
Inspire the desire to exceed
our own limitations.
Challenge preconceived notions
and ready-made solutions.
2
Energy
Use all our positive energy
to improve our service to our clients.
Encourage an energetic approach.
Refuse to settle for the status quo.
Fight lethargy.
3
Enthusiasm
Impart a sense of enthusiasm
to brighten our working relationships.
Give our hearts and souls to our work.
Act with reason and passion.
Maintain a sense of curiosity.
4
Humanity
Respect human values.
Put other people at the heart
of our actions.
Preserve the future of Humankind
by encouraging sustainable
development in our actions.
5
Sharing
Share our know-how, our culture, our
best practices and our experience with
each other, with our clients and with our
partners. Share the fruit of our efforts.
6
Integrity
Base our behaviour on a strict sense
of integrity.
7
Transparency
Ensure transparency in our actions
(to make them clear and understandable).
Refuse to leave things unsaid.
Inform and explain.
Speak the truth, always and everywhere.
8
Proximity
Be close to our clients, our people,
our partners and our markets.
Practise active listening.
9
Simplicity
Act to make our clients’ work easier.
Always aim for simplicity in our methods
and our structures.
Avoid overcomplicating our relationships
with others.
10
Fluidity
Values
Make good use of technologies that
can help processes fl ow more smoothly.
Render working relationships more
interactive.
Create environments that encourage
dialogue and communication.
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sustainable development