01_QHA_July_Entire Book

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

J u l y 2 0 1 8 e d i t i o n 

Exploring 

Modernism 

BURKE & WILLS HOTEL 

INSIGHTS: 

AWARD WINNING 

GAMING VENUES 

COMPASS: 

TOOWOOMBA 

TOP OF THE DOWNS 

SHOWCASE: 

AUSTRALASIAN GAMING 

EXPO TIME

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Bernie Hogan with Mark Hurst from the Pine Beach Hotel in Emu Park. 

NORTHERN EXPOSURE 

AS THIS EDITION GOES TO PRINT 

THE QHA ARE NOW OFF AND 

RUNNING IN THE JUDGING 

FOR THE ANNUAL AWARDS FOR 

EXCELLENCE. 

It has been a pleasure getting out to see so many members this month and to get 

their feedback on how the QHA is helping them in their local areas. 

This month started with our Accommodation members in Cairns. As the winter 

winds started down south, I am thoroughly convinced our northern members are 

in God’s own country! Whilst there have been “up and down” results for some 

members, the growth of the tourism offering in the far north is nothing short of 

spectacular. 

Our second Pubs, Pots and Profits seminar ran in Rockhampton last month as 

well, with members from both near and far attending. Again, it is pleasing to 

see central Queensland starting to rebound as economic conditions slowly turn 

around. Both coastal and inland venues were well represented and show how 

these job-creating businesses truly are the lifeblood of so many communities. 

For the 50 or so members that attended, there were plenty of “take-away” gems 

including tips on social media and controlling food costs, with of course, plenty of 

information swapped between members. 

Finally, as this edition goes to print, the QHA are off and running with judging for 

the annual Awards for Excellence. Once again thanks for all the hard work on the 

entries. It will be an enormous task to split the fantastic venues and properties 

across the state. We look forward to announcing the finalists and welcoming you 

all at the Awards Night on October 8th! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

3 EDITOR’S LETTER 

J U l y 2 0 1 8 e d i t i o n 

5 CONTRIBUTORS 

8 NEWS 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr John Douglas 

Mr Brad Fitzgibbons 

Secretary/Treasurer 

Mr Tony Condon 

Trustees 

Mr Will Cordwell 

Mr Peter Britain 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

16 FEATURE: 

BURKE & WILLS HOTEL 

26 INSIGHTS: 

AWARD-WINNING GAMING VENUES 

36 ACCOMMODATION UPDATE 

38 COMPASS: 

TOOWOOMBA, TOP OF THE DOWNS 

48 TOP DROP 

50 AETHER BREWING SHOWCASE 

54 AGE SHOWCASE 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Tami Argaman - 0466 439 330 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

Membership Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

SARAH TILBY 

QHA Employment 

Relations Advisor 

Sarah previously 

worked for national 

employer associations 

in the housing and 

health care industries. 

She also worked for the 

Queensland Industrial 

Relations Commission 

in their award 

modernisation team. 

THE HON YVETTE D’ATH 

Attorney-General and 

Minister for Justice 

and Minister for 

Training and Skills 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

MIKE SARQUIS 

Executive Director of 

Liquor and Gaming 

Regulation 

Mike’s responsibilities 

include managing the 

gaming and liquor 

regulatory licensing and 

compliance regimes, 

and implementing the 

responsible gambling 

strategy and harm 

minimisation programs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

CURT SCHATZ 

Managing Partner, 

Mullins Lawyers 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 


LEGENDARY 

LAUNCH 

Thanks for your support in making 

the launch of Iron Jack a success. 

Our Crisp Australian Lager has solD OVER 

16 Million Litres 

in ITS FIRST 8 months, making it the 

biggest Australian beer launch 

in the last 10 years! 

SOURCE: Pack IRI Sept 17-April 18, Tap Ex Brewery Data

NEWS 

DEDICATED HOTELIER, BOLD VISIONARY 

With great sadness, the QHA acknowledges the recent 

passing of Gary Balkin – Queensland entrepreneurial 

legend, hotelier and Honourary Life Member of the 

Association. 

Gary was awarded the honour in recognition of his 

distinguished service to the QHA as Committeeman, 

Secretary Treasurer, Vice-president and Chairman of 

the Judges Panel of the QHA Awards for Excellence 

since their inception. 

As a visionary businessman and mentor, Gary 

launched some bold enterprises in the 1980s 

that helped mark Brisbane’s coming-of-age as 

a metropolitan centre as dynamic as Sydney or 

Melbourne. 

Inspired by the city’s riviera setting, Gary developed 

a couple of hospitality driven properties along the 

Brisbane waterfront including a floating seafood 

restaurant, Bonaparte’s Afloat, and the iconic 

Kookaburra Queen paddle steamers that he built 

for Expo 88. 

However, the city will remember Gary Balkin most 

fondly as one of the four “founding fathers” of the 

NRL’s Brisbane Broncos in 1988. 

Together with business partners Barry Maranta, Steve 

Williams and the late Paul Morgan, Gary embarked on 

this venture out of a love of the game (in 1964 he’d 

been the top try scorer in the Brisbane Rugby League) 

and a determination to cement Queensland’s place as 

NSW’s 13-man nemesis on the back of Sate of Origin. 

This shared dream was instantly realised when the 

Broncos trounced reigning premiers Manly 44-10 in 

the club’s thrilling inaugural match. 

Speaking of his career recently, Gary said he was 

“… still proud of the Kookaburra Queens. I built them 

to last a long time. I loved it all – the hotels, 

the restaurants … the Broncos. I’ve absolutely no 

regrets.” 


NEWS 

AUSTRALIA’S BIGGEST BEER 

LAUNCH IN 10 YEARS 

REPORTED RECORD-BREAKING LAUNCH VOLUME HAS 

SEEN IRON JACK BECOME AUSTRALIA’S BIGGEST BEER 

LAUNCH OF THE LAST DECADE. 

Since its launch in September 2017, Iron Jack has 

reportedly sold over 15 million litres, more volume 

over the same period than established beer brands 

like Crown Lager, Stella Artois and James Squire 50 

Lashes. It is already one of the most available beer 

brands in the country – distributed in over 5,000 bottle 

shops and 2,000 pubs across Australia. 

Lion’s Contemporary Portfolio Manager, Amy Darvill, 

says the early signs are that the beer is connecting well 

with consumers. 

“When we launched Iron Jack, we wanted to make 

a beer for hard working, down to earth Aussie 

blokes. Blokes who love their dogs and the outdoors. 

Their initial reaction to the beer has been really 

encouraging,” Amy said. 

A willingness amongst customers to trial Iron Jack is 

also a direct result of where the brand has focussed its 

investment. 

“We made an early decision to make sure we 

supported our customers with good trial mechanics 

to get the beer in people’s hands, because we know 

once this happens the beer stands up on its own.” 

Amy says Lion has doubled the media spend behind 

Iron Jack in order to further drive awareness of the 

brand. 

“We’ve had a really great launch but we know it’s 

only early days and we need to keep up the positive 

momentum. Our original media strategy was to start 

regional and work our way in towards metro areas. But 

given the strong start we’ve significantly increased our 

media spend to include all capital cities, as well as still 

supporting regional areas.” 


NEWS 

THE BALFOUR KITCHEN 

SPICES IT UP 


The Balfour Kitchen, located at Spicers Balfour 

Hotel in Brisbane’s New Farm, has launched its new 

Vietnamese-inspired menu this month, with award 

winning Executive Chef Dan Jarrett at the helm of the 

revitalised restaurant offering. 

Dan, who has worked with Spicers Retreats since 

2010, has been integral in the growth of the Group’s 

culinary story, having been involved in the launch of 

The Long Apron at Spicers Clovelly and, currently, 

operating as Head Chef at multi award winning The 

Tamarind, at Spicers Tamarind Retreat in Maleny. 

“The Balfour Kitchen is set in such a beautiful location, 

and the style of food we are offering on our new 

menu has been carefully curated to align with this 

environment – it is so unique to the area, and we are 

beyond excited to welcome people in for a meal,” Dan 

said. 

Following his success with the cross-border Asian 

dining experience at The Tamarind, Dan said there 

was a natural inclination to adapt The Balfour Kitchen’s 

menu when the opportunity presented itself. 

“There have been several discussions over the years 

about the opportunity of having a second Asian-style 

restaurant under the Spicers umbrella, but we didn’t 

want a carbon copy of The Tamarind,” he said. 

“The Balfour Kitchen offers a Vietnamese twist with 

a hint of French, and I’m confident it will be a hit with 

locals and visitors.” 

Vietnamese flavours are found throughout the menu 

including Vietnamese beef tartare, fermented tofu 

and preserved Chinese olive, yolk, puffed rice paper. 

The French hint can be seen in dishes such as the 

Vietnamese coffee brulee, lotus tea meringue, fried 

cacao truffles with chilli chocolate. 

Working alongside Dan to create the menu was a team 

of talented in-house Chefs, who provided their insights 

into sourcing local ingredients and fresh thinking for 

the Queensland climate. 

“We’ve put so much thought into each dish on the 

menu and have made a conscious effort to make use 

of lots of fresh vegetables and herbs, with almost half 

of our menu including vegan and vegetarian options,” 

he added. 

Brisbane locals and in-house guests are tipped to be 

frequent visitors at the new and improved restaurant 

offering, which will open seven days a week for 

breakfast, brunch and high tea, with dinner open 

Tuesday to Friday from 5:30pm till late. 

“The Balfour Kitchen is ideal for people living in the 

area wanting a mid-week meal, and for our in-house 

guests that have the luxury of enjoying a drink at our 

rooftop bar before going downstairs for an Asianinspired 

dish,” Dan said. 

“It’s a simple formula… the food has to taste great, 

have a real wow factor and the service in which 

we pride ourselves on has to be genuine and real,” 

Spicers Retreats Managing Director David Assef said. 

“Yes the music, lighting and setting play a part but 

ultimately the food has to speak for itself matched with 

knowledgeable, suggestive and sincere service.”

NEWS 

KENO MEGA MILLIONS 

JACKPOT NUDGES 

RECORD HIGH OF 

$7.5 MILLION 

If your customers dream big then there’s never been a 

better time for them to play Keno. 

The Keno Mega Millions Play 10 jackpot is nudging 

closer to the highest ever Keno cash prize in Australian 

history. It’s currently sitting on just over $7 million! 

The biggest Keno jackpot to be won was $7.5 million 

back in 1994. 

Mega Millions is continuing to radiate in the Sunshine 

State following its successful statewide launch on 12 

March. More than $5 million in prize money has been 

given away to Queenslanders so far, with turnover of 

$8.8 million. 

Queensland hotel customers have certainly secured 

their slice of the winning action. Three pub patrons 

have come within just one number of winning the 

coveted Play 10, winning $11,000 each. 

The first player bought their ticket at Rudd’s Pub in 

Nobby, south of Toowoomba, the second played at 

Fitzy’s Loganholme, while the third was won at the 

Railway Hotel, Imbil. 

Hotel patrons have also won five of the six Mega 

Millions Play 7 jackpots to date and the only Play 5 

jackpot, taking home combined prize money totalling 

more than $90,000. So far, tavern customers have 

held the key to unlocking the jackpots, with customers 

winning at Kirwan, Smithfield, Tully Heads, Bay Central, 

Dog and Parrot, and North Shore Taverns. 

To top it off, the first ever 8 Spot jackpot in Queensland 

was won on 9 May. The $148,494 cash prize was won 

by a 55 year-old mum from Warner who works for a 

not for profit organisation in Brisbane. 

While it’s early days, hotels, pubs and taverns around 

the state are giving Mega Millions the thumbs up, 

both in terms of a unique point of difference that will 

enhance customers’ on-premise experience and the 

opportunities for increasing turnover from Keno. 

So, make sure your customers know they’ve got a 

shot to win the biggest jackpot in Keno history. 

Brothers Leagues Club Ipswich 

07 3252 8899 

info@brandandslater.com.au 

www.brandandslater.com.au 

- CALENDAR JULY/AUGUST 2018 - 

Responsible management of licensed venues (RMLV) 

Ipswich 17 July Brisbane 26 July 

Roma 19 July Toowoomba 1 August 

Rockhampton 24 July Sunshine Coast 2 August 

Toowoomba 

Brisbane 

Townsville 

Member Price $395 Non-Members $495.00 

GAMING NOMINEE TRAINING (GNT) 

2 August 

8 August 

21 August 

Members/Non-Members $495.00 

Book courses @ www.qhashop.org.au or 

training@qha.org.au or phone 07 3221 6999 


NEWS 

A NEW 50 TAP GASTRO - PUB & BREWERY 

OPENS ON CAIRNS WATERFRONT 


A state-of-the-art craft brewery, gastro-pub and 

versatile events space for 600 seated guests are 

features of Cairns’ newest world-class, waterfront 

destination. 

Located within the heritage-listed Shed 2 of Cairns 

Cruise Liner Terminal, the multi-million-dollar 

Hemingway’s Brewery Cairns Wharf integrates cuttingedge 

design while retaining the building’s original 

features that date back to the early 1900s. 

Occupying an expansive 1400 square metres, 

Hemingway’s Brewery Cairns Wharf is Queensland’s 

largest craft brewery north of Brisbane and one of 

Australia’s largest gastro pubs. 

While preserving the site’s historic architecture, the 

venue’s brewery provides a dramatic statement, 

defining the space with its Canadian-manufactured 

brewing system that incorporates a four-vessel 

brew house and eight, 6-metre high, stainless-steel 

fermentation and brite beer tanks. Informative brewery 

tours will be operated that invite patrons to observe 

and learn about the craft brewing process. 

Alongside the brewery Hemingway’s Cairns Wharf 

includes an impressive 20-metre, timber topped bar 

and a second outdoor bar with a total of 50 taps. For 

craft beer lovers, Hemingway’s Brewery Cairns is set 

to become a Mecca, serving 20 brands of craft beer, 

including a broad range of Hemingway’s signature ales 

brewed on-premise. 

Hemingway’s Brewery co founders Tony Fyfe and 

Craig Parsell began their foray into craft brewing and 

gastro pubs when they opened their first Hemingway’s 

Brewery at Crystalbrook Superyacht Marina in Port 

Douglas in July 2016. Soon after they focussed their 

sights on expansion, and with the purpose of bringing 

their winning formula to Cairns, negotiated a lease 

agreement with Ports North and began work on the 

heritage-listed Shed 2 at Cairns waterfront, which has 

been 18 months in its development. 

“What started as an appreciation of craft beer and its 

fresh-is-best authenticity has become something far 

bigger and we look forward to sharing it with others. 

“Hemingway’s is as much about prioritising the local 

community as it is about enjoyment and the winning 

combination of great beer and great food in a great 

location,” Tony said. 

Coinciding with this weekend’s opening, Hemingway’s 

Brewery Cairns will launch its Hop Heads membership 

program for local residents and craft beer enthusiasts.

NEWS 

HUGE BENEFITS FOR 

QHA MEMBERS 

Membership will offer loyalty rewards, advance 

notifications about beers and events, as well as 

member only deals and a monthly newsletter. 

From the outset Hemingway’s Brewery Cairns Wharf 

will employ over 100 staff to manage its brewery, bars, 

full service kitchen and a dedicated events space 

catering for the MICE industry and weddings. 

Open for lunch and dinner, the venue’s restaurant 

will serve quality gastro-pub style food made 

predominantly from locally sourced ingredients and 

a paddock-to-plate philosophy while a providore will 

showcase some of the region’s craft produce. 

“Hemingway’s Brewery aims to build and operate the 

best gastro brew pubs in the country with a focus 

on brewing great craft beer which is a growing trend 

based on an amazing taste – that is not only unfiltered, 

unpasteurised and preservative free - but made from 

just four key ingredients; yeast, hops, base malts and 

water,” he said. 

Hemingway’s Brewery, under the guidance of head 

brewer Anthony Clem is developing a number of new 

core and seasonal beers that will be released over 

the next few weeks as the new Cairns Wharf brewery 

ramps up production. 

Every one of Hemingway’s Brewery beers tells a story 

relating to the history of FNQ. The current awardwinning 

line-up that includes Doug’s Courage IPA 

(recently won a medal at the Australian International 

Beer Awards) and top selling pilsner, The Prospector 

– a refreshing brew inspired by the thirst for adventure 

and tireless efforts of James Venture Mulligan – the first 

to find gold in the Palmer River. 

Hemingway’s Brewery Cairns will celebrate its grand 

opening in August 2018. 

Bunnings has just 

signed an exclusive 

partnership with 

the QHA which 

is very exciting 

news for members. With 

over 45,000 products in-store and an 

expanded range available through the Special Orders 

service, Bunnings can easily cater to the tools and 

materials needs of the hospitality association. 

What does it mean for QHA members? 

Being a PowerPass member means that you have 

access to commercial pricing as well as discounts 

on thousands of items. And as a bonus, you’ll get 

an even bigger discount on over 2,000 products 

especially suited to QHA members. You’ll also get 

regular exclusive offers and invitations to special 

trade events. 

Got a build coming up? Ask about bulk pricing 

You can even talk to Bunnings about project or bulk 

product pricing if you have a large project that you’re 

planning. 

Joining is easy 

If you’re already an existing Bunnings PowerPass 

member, then just send your account name and 

PowerPass ID to pmaguire@bunnings.com.au and 

you’ll be added to the QHA member list for special 

pricing. 

If you’re not a PowerPass member, then go to the 

Bunnings Trade website and apply for PowerPass. 

When you receive an application number, send it with 

your name to pmaguire@bunnings.com.au. You’ll 

then be added to the QHA member list for special 

pricing. 

It’s a great partnership for QHA members that you 

can really benefit from when you’re looking to do 

your next upgrade or renovation. 


NEWS 

SAN FRANCISCO SPIRITS AWARD WINNERS 

If there was any doubt as to the quality 

of spirits made in our great country it 

was certainly dispelled at this year’s San 

Francisco World Spirits Competition, widely 

regarded as one of the key annual spirits 

competitions. 86 medals in total were 

awarded to by Australian distillers confirming 

the quality of spirits made in Australia and 

how well they are viewed on the world 

stage. 

Double Gold medals were awarded to 

Archie Rose for its Distillers Strength Gin, 

Dobson’s New England Dry Gin, Manly 

Spirits for its Australian Dry Gin, Shene 

Distillery for its Poltergeist Unfiltered Gin, 

The Melbourne Gin Company’s Single Shot 

Gin, Underground Spirits Signature Vodka 

and Adelaide Hills Distillery for The Italian 

Bitter Orange Apéritif. 

The full list of Australia’s medal winners 

can be found at www.sfspiritscomp.com/ 

results/ 

Pictured: Melbourne’s Patient Wolf who 

took out a bronze medal for their Premium 

Dry Gin. 

TRUE CHARACTER 

The RFDS (Royal Flying Doctors Service) Local Hero Awards launched across Queensland back in March, calling out 

to those community members who have rolled their sleeves up, put their hands out, or stowed away their fears in an 

emergency to help the Flying Doctor carry out its lifesaving work. 

Now in its third year, the RFDS Local Hero Awards give the RFDS (Queensland Section) an opportunity to 

acknowledge and thank those incredible good Samaritians, volunteers and fundraisers who go out of their way to 

ensure the Flying Doctors will be around for another 90 years. 

We are so pleased to report two of our QHA hoteliers have been nominated for the award: 


CHRIS AND GERRY GIMBLETT Champions of their community, 

Yaraka. After deciding to jump in and buy an outback 

pub, Chris and Gerry Gimblett have taken on so much 

more than simply pouring cold beers from behind the 

bar at the Yaraka Pub. They have become part of the 

community, and part of the RFDS family. 

Helping with the RFDS clinic crew, assisting in 

emergencies and fundraising with their breathtaking 

Mt Slowcombe Sunset Tours their dedication is much 

appreciated. 

STEVE & DEBBIE BURNS Keeping the fun in fundraising - 

Nindigully. Each November, for the past 13 years, the 

Nindigully Pig Races result in the population of Nindigully 

exploding from 10 people to more than 700. 

Steve and Debbie Burns introduced the Pig Races to 

their pub and the event has been a huge drawcard for its 

many followers who return year after year. They promote, 

organise and obtain sponsorship for this hugely popular 

event, along with raffle prizes to add to the fundraising 

effort. In 2017 the Pig Races brought in over $30,000, 

which was donated in its entirety to RFDS.

NEWS 

BEACHSIDE BITCOIN 

THE BEACHSIDE COMMUNITY OF AGNES WATER AND 

1770 HAS RECENTLY EMBRACED THE IDEA OF BEING 

A DIGITAL CURRENCY FRIENDLY TOWN. 

What this basically means is that someone can pay for 

their entire holiday and all goods and services while 

they are in Agnes Water using Bitcoin or any number of 

the digital currencies that are currently on the market. 

According to Agnes Water Tavern, General Manager 

Jack Michelmore, “The general consensus around 

town is that because it has been largely successful 

overseas in countries like Japan and the like we 

might be able to attract more tourist to town who 

like using digital currencies and also to create a 

point of difference for Agnes and 1770 as a holiday 

destination.” 

Reportedly the team from TravelByBit officially 

launched Agnes Water and 1770 as the only digital 

currency town in Australia. It would also appear the 

Agnes Water Tavern is the first Pub in Queensland to 

embrace and accept digital currency as payment. 

Visitors to Agnes Water and 1770 can use digital 

currency to purchase anything from accommodation 

through to a beer over the bar. 

WEDNESDAY 

JULY 2018 

DOOMBEN RACECOURSE 

CHAMPIONS BAR 

A unique networking opportunity with a full day 

of quality racing, an all-day grazing menu, an 

oyster shucking station, premium beverages, 

onsite betting facilities, expert commentary, 

lucky door prizes and entertainment. 

11AM QHA Members Forum 

TICKETS $150 | Doors open at 12pm 

Tickets available online www.qha.org.au/events 

or email rsvp@qha.org.au for an invoice. 

Any enquiries, please call 07 3221 6999. 

Ticket sales close strictly Tuesday 17 July 

In partnership with


FEATURE

FEATURE 

EXPLORING 

MODERNISM 

AS MID-CENTURY ARCHITECTURE MAKES A 

COMEBACK TO MODERN-DAY DESIGN, ONE BUILDING 

IN TOOWOOMBA WAS AHEAD OF ITS TIME AND HAS 

STAYED ON TREND FOR THE PAST 60 YEARS. 

THE BURKE AND WILLS HOTEL ON RUTHVEN STREET 

IN TOOWOOMBA WAS BUILT IN 1957 AND DESIGNED 

BY AN INFLUENTIAL MODERNIST AND ACCLAIMED 

AUSTRIAN ARCHITECT, KARL LANGER. 

Then known as Lennon’s Hotel, the seven-storey 

building was the tallest building in Toowoomba at the 

time and was considered quite innovative, highlighting 

the ambition of 1950s architecture. The rooms were 

considered luxurious with large windows, bathroom a 

telephone, as well as its own colour scheme thanks 

to the architect’s wife, Gertrude Langer. It offered an 

exclusive service to its guests where those telephones 

had direct connections to several shops including a 

hairdresser and beauty salon which were attached to 

the hotel on the ground floor, so guests could place 

their orders easily. 

Over the decades however, the hotel changed hands 

and changed names. Under the prressent ownership 

it is affectionately known as the Burke and Wills Hotel. 



FEATURE

FEATURE 

AS WE STARTED TO LOOK AT WHAT NEEDED TO BE DONE, IT EXPANDED GREATLY INCLUDING THE GROUND 

AND FIRST FLOORS WHICH WERE PROBABLY LAST TOUCHED IN THE 1970s. 

Adding to their portfolio of hotels, the Hakfoort 

Group purchased the hotel from Mercure in 2004 as 

a declining business and did a small refurbishment 

before it reopened its doors in 2005. However the 

hotel was still in need of work and the Burke and Wills 

Hotel shut its doors for just under one year while a 

major refurbishment took place. 

This latest refurbishment was four years in the planning 

followed by 11 months of construction, reopening just 

two months ago in May. 

“How we came to this refurbishment, was a hangover 

of that original refurbishment process,” Hakfoort Group 

director, Albert Hakfoort said. 

“In 2004 when they did that refurb of the 

accommodation tower, not only has a lot of things 

changed technology wise, but we were using analogue 

televisions then and we use digital TVs now. There was 

no wifi, there was barely internet back in those days.” 

The ground and first floors were never included in the 

2004 renovation processes and Albert said both had 

suffered greatly as a result. Ten years on, the hotel 

group was looking to update their soft furnishings such 

as carpets, curtains, beds and linens; and suddenly 

the scope of work became larger than just furnishings. 

“As we started to look at what needed to be done, it 

expanded greatly including the ground and first floors 

which were probably last touched in the 1970s. 

“The scope started to get away from us, so we 

thought rather than doing another half job, we’d do a 

full job,” Albert said. 

The project wasn’t without its hurdles, one of which 

included a battle with a state heritage listing application 

at the same time as the company’s development 

application, thus adding a year to the planning and 

development process. With a local heritage listing, 

Albert said the building was protected because 

architect, Karl Langer was a notable person within the 

Queensland architectural landscape, however internally 

there was freedom and flexibility to renovate. 

And so the refurbishment began and accepting the 

challenge to transform the dated hotel into a modern 

midcentury structure was the owner and director of 

award-winning architects Darren S Dickfos Architects 

Pty Ltd. 

Darren’s brief seemed relatively simple as the 

development approval (DA) was already in place. 


FEATURE 

DURING THE CONSTRUCTION PROCESS, WORKERS UNCOVERED THE ORIGINAL CELLAR OF THE EXCHANGE 

HOTEL, THE ORIGINAL HOTEL THAT WAS BUILT ON THIS IN 1863. 


“We were to take the DA drawings and give them 

hospitality feel and a five-star look about the place,” 

Darren said. 

But like most refurbishments in older buildings, Darren 

uncovered plenty of obstacles along the way. 

“It was quite a well thought of building for 1957. We 

had to keep the tower or the refurbishment of the 

external tower in a sympathetic manner to the original 

structure, so while we modernised it the lines and 

angles of the facade were maintained. 

“It was originally brick work and because it was such 

a special example of modernist architecture, we didn’t 

want to take away from that so that’s why those 

external lines have been maintained because they are 

an important part of it,” Darren said. 

“Given it was built in 1957 there were a lot of strange 

things we found, such as some really uneven floors, 

the lift tower was out of plumb, and there was a lot of 

asbestos. 

“A lot of the fire rating and fire safety systems had 

to be upgraded, and there were different pieces that 

had been added on over the years so there was 

problems with floor slabs collapsing and little things

FEATURE 

like that. There were a few dramas to overcome and 

problems to solve but the building was 60 years old,” 

Darren said. 

During the construction process, workers uncovered 

the original cellar of the Exchange Hotel, the original 

hotel that was built on this site in 1863, prior to its 

demolition in 1956 which made way for what is 

now the Burke and Wills Hotel. Keen to preserve an 

historical structure, Albert wanted to salvage the cellar, 

however it was hidden beneath approximately 190 

cubic metres of rubble that had been contaminated 

with asbestos products from previous demolitions. 

“The footings, the walls, everything was there, however 

it was full of rubble and asbestos containing material. 

We were scrambling to see if we could incorporate 

this heritage feature into the bar, but it was too shallow 

from the stairs to be used reasonably we couldn‘t 

because of the contamination and the work involved,” 

Albert explained. 

While the cellar could not be saved, almost every other 

area throughout the hotel both internally and externally 

was refurbished and one of the main aspects to 

modernising the building was the addition of a 

curtain wall - a non-structural covering to keep the 

weather out. 

“We really needed to give it a facelift, the building really 

looked old, with the brick window sills and the old 

paint job, so we wanted to modernise the feel of it 

and that meant putting a curtain wall on both sides,” 

Albert said. 

“It has not only added an aesthetically pleasing finish 

but it is also cleaner, modernised, looks nicer and brings 

insulation properties that weren’t there from the 1950s 

to nowadays, so there were a lot of benefits from doing 

that and I think it has modernised that property.” 

Internally, Darren explained the rooms were to 

have a luxurious feel while taking the hotel in a new 

direction by appealing to the leisure traveller and 

accommodating families with children. 

In order to achieve this, the previous 92 rooms were 

reduced to 82 in order to create 16 luxury king suites 

as well as nine adjoining rooms ideal for families 

with children. 

Burke & Wills Hotel, 

Toowoomba. 

0413 832 673 

ddarchitects.com.au 

www.darren@ddarchitects.com.au

FEATURE 


“There are 19 five-star suites and executive suites 

which include features such as TV recessed into the 

bathroom wall so you can watch the TV while you’re in 

the bath,” Darren said. 

“The rooms had to be pretty special, because they 

have a good occupancy from out of towners, so the 

rooms had to be perfect and likewise the foyer.” 

Offering opulent marble columns, a gold revolving 

door, chandeliers and an expansive reception desk 

behind which sits a four-metre long, two-way tropical 

fish tank, the foyer makes a statement for when guests 

arrive. Albert said he wanted that “wow” factor not 

often found in a country town. 

A statement chandelier with a petal featured at 

its centre was custom made and chosen for its 

representation of Toowoomba’s iconic Spring Carnival. 

“It is a delicate balance between something classical 

and something that’s modernist to tie in with the 

tower building. The gaming room is a brand new addon 

building, it was done in a black-faced brickwork 

with white grouting so it stood out, but is still quite 

modernist in its appearance externally,” Darren said. 

Burke and Wills offer four function areas for groups of 

all sizes from 15 to 250 and three of those rooms pay 

homage to Toowoomba’s history with the Karl Langer 

room named after the building’s original architect, 

the Allan Cunningham room named after the English 

botanist and explorer, and Lennon’s room which is 

named after the hotel’s original name from 1957. 

The hotel now appeals to the wedding market with so 

many options available and this latest refurbishment 

has not only provided an old building with a new look, 

it has enabled the Burke and Wills hotel to move 

forward into the future with a new direction appealing 

to everyone.

SUPERANNUATION with Brendan O’Farrell 

SUPER ACCESS TO BE MORE AVAILABLE 


This month, I wanted to talk about the Government’s 

strategy to help people break into the housing market 

– the First Home Super Saver (FHSS) scheme. Since 

announcing the legislation, the Government has released 

further details about how the process works. I thought it 

would be worth having a closer look at the scheme, for 

any of your staff members who might be interested in 

using it. 

Since 1 July 2017, first-home buyers have been able 

to make personal contributions to super to help them 

save for a home deposit. They are now able to apply to 

withdraw those contributions (since 1 July 2018), for use 

when purchasing a property. 

HOW IT WORKS 

If young savers want to start using the FHSS scheme, 

they will need to start making personal contributions 

to super (if they don’t already). Fortunately, before-tax 

contributions organised through salary sacrificing will not 

need to be processed any differently by payroll. The ATO 

is handling all monitoring of money in the FHSS scheme. 

Savers can contribute up to $15,000 per year 

through the FHSS scheme (using before or after-tax 

contributions), and a maximum of $30,000. So a couple 

can effectively save up to $60,000, plus investment 

earnings, provided they are both first-home buyers. The 

idea is to utilise the tax benefits of super to help savers 

grow their deposit faster than they could outside of 

super. 

ACCESSING THE SAVINGS 

It is very important that staff members ensure they 

are eligible to use the FHSS scheme before they start 

making contributions. To be eligible, staff members will 

need to be older than 18, intend to live in the property for 

at least the six months after its purchase and have never 

owned a property in Australia. Eligibility is determined 

on an individual basis, so a couple can jointly purchase 

a property even if only one of them is eligible for the 

scheme. 

Since the announcement of the FHSS, the Government 

has made one exception to this last rule. Anyone 

who has previously owned a home and has suffered 

a financial hardship is still allowed to participate in the 

scheme (provided they haven’t bought another property 

since). 

Once someone is ready to purchase their house, or 

believe they have saved enough in their super account, 

an application can be made to the ATO to withdraw their 

FHSS balance. The ATO will calculate the total amount 

that is eligible to be withdrawn. This withdrawal will then, 

in general, be taxed at the individual’s marginal rate, less 

a 30 per cent tax offset. 

The first-home buyer will then need to sign a contract 

to purchase or construct a home within 12 months of 

receiving their FHSS balance, and notify the ATO when 

they do so. If staff members do not sign a contract 

within this timeframe, they can apply for an extension, 

recontribute the money to super, or keep the released 

amount (subject to a 20 per cent tax). 

If your staff need any assistance with making 

contributions to their super for the FHSS scheme, Intrust 

Super is here to help. Just call 132 467 or get in touch 

with your Relationship Manager. 

The information contained in this document is of a general 

nature only, and does not take into account your individual 

situation, objectives and needs. You should consider the 

appropriateness of the general information having regard to 

your own situation before making any investment decision. A 

Product Disclosure Statement is available at www.intrust.com. 

au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 

| RSE Licence No: L0001298 | Intrust Super ABN 65 704 

511 371 | SPIN/USI: HPP0100AU | RSE Registration No: 

R1004397

Curt Schatz 

LEGAL MATTERS 

APPROVED MANAGERS – 

IS YOUR HOTEL UP TO DATE? 

AS MOST HOTELIERS WOULD BE AWARE, CERTAIN LICENSED PREMISES ARE REQUIRED TO HAVE 

AN INDIVIDUAL LICENSEE OR APPROVED MANAGER PRESENT OR REASONABLY AVAILABLE DURING 

ORDINARY TRADING HOURS OF 10:00AM AND 12 MIDNIGHT AND APPROVED EXTENDED TRADING 

HOURS BETWEEN 7:00AM AND 10:00AM. 

In the conduct of business for hotels, the Approved 

Manager is responsible for ensuring that liquor is 

supplied or possessed on the premises only in 

accordance with the authority conferred by the licence 

or permit. 

An Approved Manager is ‘present’ at the premises 

if the Approved Manager is at the premises acting 

in the capacity of an Approved Manager and is in 

control of the premises. An Approved Manager is 

‘reasonably available’ if the Approved Manager is 

readily contactable by each person involved in the 

service and supply of liquor at the premises and the 

time reasonably needed for the Approved Manager to 

travel to the premises is not more than one hour. 

In order to be granted an Approved Manager 

Licence the applicant must complete a Responsible 

Management of Licensed Venues (RMLV) training 

course. RMLV training is mandatory for all individual 

licensees, nominees and applicants for an Approved 

Manager Licence in Queensland. RMLV training was 

developed to reduce the negative impact of poor 

management practices on the community. 

The course provides details of the law and liquor 

licensing requirements as well as a range of 

management strategies to assist operators in the 

responsible conduct of their business. RMLV courses 

are available through QHA training. 

An Approved Manager Licence is valid for five years, 

however the training components (RMLV) need to 

be completed every three years in order to meet 

mandatory training requirements. 

It is important that both licensees and Approved 

Managers are aware of the expiration date of their 

Approved Manager Licence and have ensured that 

their RMLV certificate is up to date and current. The 

obligation is on any Approved Manager to ensure the 

RMLV certificate and Approved Manager Licence are 

kept current, however, licensees need also be aware 

of the requirements to have an up to date and licensed 

Approved Manager on site or reasonably available 

during the hours mentioned above. 

To apply for an Approved Manager Licence the 

applicant must complete the training course (RMLV) 

and send a photocopy of the training certificate along 

with the completed application for liquor and gaming 

individual employees (Form 82) and application fee to 

the OLGR. Renewing an Approved Manager Licence 

can be done online through the OLGR website. 

At an OLGR inspection, officers may ask your 

Approved Manager to produce an RMLV certificate 

and RSA certificates for all staff. With compliance at 

the forefront of many hotel’s operations, it is important 

that your venue is ready for any unannounced 

inspections. 

If you have any queries in relation to this issue or 

need assistance with Approved Manager Licence 

applications or renewals for your venue, please contact 

me, Curt Schatz at Mullins Lawyers on 

(07) 3224 0230. 


INSIGHTS 


WINNING TICKET 

LAST YEAR BRISBANE’S NORTHERN SUBURBS 

WERE TREATED TO A HIGH-END 4.5-STAR 

BOUTIQUE HOTEL TO FIELD DEMAND FOR 

LUXURY IN THE OUTER CITY AREAS. 

Offering opulence not normally seen in the suburbs, 

the Eatons Hill Hotel has gained popularity thanks to 

its luxury suites and penthouses, large scale music 

events, wedding chapel and multiple function facilities. 

But Eatons Hill Hotel was also awarded the QHA’s 

Best Pub TAB venue at last year’s QHA awards in 

October. 

This latest award is the third win in a row for the Hotel 

which has also snagged them a spot in the QHA’s Hall 

of Fame. 

“This is the third time we’ve won it now and we’re in 

the Hall of Fame as I understand it, which is great to 

be recognised considering how many TABs there are

INSIGHTS 

around Queensland, so to be in the Hall of Fame, we’re pretty proud 

of that achievement,” co-owner and developer Rob Comiskey said. 

Rob said the Eatons Hill Hotel puts a real focus on their TAB ensuring 

punters have a fun and enjoyable experience. 

“Our staff are exceptional, we’re always trying to make that 

experience enjoyable and making sure our punters have everything 

they may need without having to walk too far or leave to watch the 

race,” Rob said. 

Having an experienced and dedicated TAB operator was one of the 

key factors in providing quality TAB service to patrons and Rob said 

they had one key staff member who had been operating the TAB for 

the past seven years keeping the punters happy. 

“We also did a renovation about a year ago now where we basically 

gutted the whole TAB area. 

“We put in updated screens and bigger terminals. We also like to 

make sure we stay current with the times.” 

The dedicated TAB area is fitted out with multiple screens on walls 

as well as behind the bar so punters never miss a race. Offering 

Sportsbet, Sky Channel and Keno, the Eatons Hill Hotel has all the 

races and numbers covered.

INSIGHTS 

RESPONSIBLE ODDS 

WITH HOTELS STRETCHING FROM PALM COVE IN FAR NORTH QUEENSLAND TO PERTH 

IN WESTERN AUSTRALIA, SPIRIT HOTELS KNOW HOW TO RUN A GOOD TAVERN. 


Offering a modern and relaxed atmosphere along with 

good food and drinks, the Spirit Hotels Group has 

adopted a responsible gaming ethos which has seen 

them win the Best Responsible Service of Gaming at 

last year’s QHA Excellence Awards. 

The Spirit Hotel Group takes gambling very seriously 

and has worked closely with the Relationships 

Australia Queensland’s Gambling Help Service by 

hosting Responsible Gambling Awareness Week 

(RGAW) which is aimed at reducing the impact and 

severity of problem gambling on clients and their 

families. 

In addition to that week, the Spirit Hotels Group 

actively supports responsible gambling through 

advertising in gaming areas, attending and supporting 

gambling assistance activities, and providing additional 

information on how to manage gambling if it is getting 

out of hand. 

“The Spirit Hotel Group is a proud promoter of 

Responsible Service of Gaming,” said Spirit Hotels 

General Manager, Peter Sheean. 

“Not only do we meet and uphold the Industry RSG 

Code of Practice, we always go above and beyond the 

legislative requirements,” he said. 

“We have implemented our own RSG initiatives to 

support and protect our customers at all times. 

“We provide our team members with additional 

training, we meet and support the gaming counselling 

providers and have a working relationship with the 

regulator.” 

Being one of the larger hotel groups in Queensland 

and supplier of gaming facilities, Spirit Hotel Group 

understands its duty of care to its patrons and prides 

itself on its proactive approach, and this stance is 

“WE PROVIDE OUR TEAM MEMBERS 

WITH ADDITIONAL TRAINING, WE MEET 

AND SUPPORT THE GAMING COUNSELLING 

PROVIDERS AND HAVE A WORKING 

RELATIONSHIP WITH THE REGULATOR.” 

most likely one of the key aspects contributing to 

the group’s QHA award win. Last year’s triumph was 

the fifth award for the Group who also won the same 

award in 2009, 2012, 2013 and 2015. 

“Spirit Hotels is committed to the provision of a 

responsible approach to gaming within all our 

hotels. As a large provider of gaming facilities within 

Queensland, we recognise our responsibility to 

exercise a duty of care to all customers and strive to 

achieve best practice Responsible Service of Gaming 

across our group,” Peter said. 

“We encourage our customers to make informed 

decisions about their participation in gaming, while 

ensuring any potential harm is minimised through 

adherence to strong guidelines and procedures. 

“All of our Hotels provide a safe and supportive 

environment for gaming, while promoting the benefits 

and enjoyment of this entertainment.”

INSIGHTS 


INSIGHTS 


KEEN ON KENO 

LOCATED AT THE GATEWAY TO THE LOCKYER VALLEY 

REGION AND 75KM WEST OF BRISBANE IS THE 

FAST-GROWING LOCALITY OF PLAINLAND. 

Situated on the Warrego Highway, Plainland is popular 

with travellers passing through as well as locals from 

the region. 

The locality was once grazing country but today is 

an important mix of expanding business, commercial 

and residential properties. For those passing through, 

there are major supermarket chains to refuel or 

travellers can stay awhile and enjoy the offerings at the 

historic Porters Plainland Hotel. 

For over 70 years this hotel has been managed by 

three generations of the Porter family, and is now 

considered a well-known landmark on the Warrego 

Highway. 

Offering not only all-day dining, entertainment, 

functions and bed and breakfast, it also has the best 

keno facility in Queensland. 

Last October at the QHA Awards, Porters Plainland 

Hotel was awarded the Best Keno award for its 

dedicated Keno setup. With nine Keno screens and 

an additional three screens for Keno Racing, punters 

will never miss out on their numbers. The screens 

have been strategically placed to be visible to patrons 

from anywhere in the venue, including the front deck 

where meals are served, as well as the dining room. 

“You can be in any area of our Hotel and play, be it our 

front deck, bar or TAB areas, gaming room, pool room 

or dining room,” said Porters Plainland Hotel marketing 

manager, Melissa Porter. 

“We have large screens and plenty of tickets in all 

areas. We also have a great bunch of regular punters 

who enjoy the game - it’s a very social game.” 

Melissa reiterated that Keno is a game and it is meant 

to be fun and enjoyable for patrons, so staffing was an 

important factor in their Keno service, attributing the 

hotel’s success to both staff and patrons. 

“We keep striving to offer better Keno service each 

year and this has paid off with ongoing growth. “We 

are thrilled to have won the award two years in a row 

- it’s a credit to our great players and wonderful team,” 

Melissa said. 

They have also had some jackpot winners at the Hotel. 

“We’ve had some great winners over the years. 

A couple of 7/7 winners and a few 9/10 winners, 

we must be due for a 10/10 winner soon so spread 

the word!”

INDUSTRY ENGAGEMENT 

with Damian Steele 

STATE BUDGET 2018-19: TOURISM AND 

HOSPITALITY INDUSTRY HIGHLIGHTS 

The 2018-19 Queensland Budget has recognised the tourism industry as one of the state’s major economic drivers, 

committing in excess of $180 million of additional funding. Tourism is a $25 billion industry for Queensland. 

Queensland’s tourism opportunities feature prominently in the Government’s economic strategy and budget with significant 

investment committed to help ensure the state stays on the radar for our interstate and international visitors: 


TOURISM PROGRAMS 

$94.6 million over five years to progress programs under 

the Growing Tourism Jobs initiative including: 

• Attracting Tourism Fund: $48.6 million to provide 

incentives to attract new and international airline routes 

and cruise ships to Queensland. 

• Regional Tourism Infrastructure and Experience 

Development Program: $46 million to assist 

communities grow tourism by developing new and 

improved tourism experiences. 

TOURISM INFRASTRUCTURE 

• Reef Resort Rejuvenation Fund: $25 million over three 

years to establish and deliver infrastructure for the Great 

Barrier Reef islands. The fund will prioritise projects 

focused on growing, greening and cleaning. 

• Great Keppel Island Recovery Package: $25 million 

over three years to deliver major tourism infrastructure 

improvements such as power and water connections to 

the mainland. 

EVENTS 

$36 million over three years to attract more major events 

to Queensland. This investment will drive growth of major 

events throughout Queensland making it Australia’s 

Events Capital. 

GREAT BARRIER REEF 

The Great Barrier Reef is one of the major reasons 

interstate and international visitors come to Queensland. 

To support the reef and manage the impacts of climate 

change, the Government is investing $330 million over five 

years. A number of initiatives are outlined in the 2018-19 

Budget, including: 

• Joint Field Management Program: increased funding of 

$26 million over four years and $10.4 million per annum 

ongoing to protect and maintain marine and island 

ecosystems in the Great Barrier Reef. 

• Water Quality: increased funding of $13.8 million over 

four years to extend the Queensland Reef Water Quality 

Program. 

TRAINING AND SKILLS 

Delivery on skill development through the following 

investments to increase workforce participation, training 

and apprenticeships: 

• $180 million over three years to boost the Skilling 

Queenslanders for Work initiative to fund more 

apprenticeships and increase workforce participation. 

• $11 million to respond to high demand and support 

Back to Work in South East Queensland. Further, 

increased funding of $20.5 million over three years 

to continue Back to Work in areas of South East 

Queensland with significant labour market challenges. 

• $5 million to introduce a Back to Work Mature Aged 

Worker Boost. Under the Boost, employers who 

employ an eligible unemployed mature-aged jobseeker 

are eligible for payments of up to $20,000. 

• $1 million for a trial program designed to deliver 

targeted skills and specialist business advice and 

mentoring support to Queenslanders who want to 

create their own future job. 

• The Government is extending until 30 June 2019 

the 50% payroll tax rebate on the exempt wages of 

apprentices and trainees. This is part of the Government 

commitment to address youth unemployment and 

build Queensland’s skills base, particularly in regional 

Queensland. 

SUSTAINABLE FUTURES 

• $3.9 million over four years to continue delivering the 

ecoBiz program that helps small to medium sized 

businesses identify and achieve financial savings and 

eco-efficiency across energy, water and waste. 

In addition to tourism investment, the budget invests 

almost $45.8 billion in infrastructure projects over 

four years. 

The QHA will continue to keep members informed of 

opportunities regarding incentives for employment and 

training programs. 

Link to the Queensland State Budget 2018-19: 

https://budget.qld.gov.au/files/BP4-2018-19.pdf

Ross Tims TRAINING AND SAFETY 

THE RETURN OF THE WHSO? 

IS THE WHSO COMING BACK? NOW THAT’S SCARED YOU, HASN’T IT? 

Back in the day, the 1995 Workplace Health 

and Safety legislation created a requirement for 

Queensland businesses who employed more than 30 

workers to appoint a staff member as the Workplace 

Health and Safety Officer (WHSO). This was mandated 

under the old legislation, and involved undertaking a 

five day face-to-face training course for the core WHS 

modules, and then a further two days for the elective 

units (service industry). 

The WHSO was the designated go-to person for 

health and safety matters in the workplace. There were 

difficulties in meeting the mandatory nature of this 

appointment as it was often problematic identifying a 

staff member who wanted to take on this responsibility, 

and additionally undertake the seven day training 

course. The other issue was cost. The high employee 

turnover rate in the sector often led to prohibitive 

training costs when trying to backfill the appointment. 

I think that over time the scheme significantly 

increased industry awareness of workplace health and 

safety skills and knowledge but eventually outlived its 

usefulness. 

When our safety legislation was harmonised on 1 

January 2012 along with other Australian states and 

territories, which each had their own distinct laws, 

the requirement was removed. None of the other 

jurisdictions had a WHSO equivalent. 

The news is that a return of the Work Health and 

Safety Officer is imminent; however, in an optional 

capacity. Legislation has recently passed the 

Queensland Parliament which contained provisions to 

allow businesses to formally appoint a WHSO, if they 

so wish. The law change also provides incentives to 

business to appoint a WHSO, the appointment being 

evidence that steps have been taken to manage health 

and safety risks. 

Any person (either an employee or an employer) can 

apply to the regulator for a certificate of authority for 

appointment as a WHSO. The minimum qualification to 

be able to gain WHSO certification is either: 

WHEN OUR SAFETY LEGISLATION WAS 

HARMONISED ON 1 JANUARY 2012 ALONG WITH 

OTHER AUSTRALIAN STATES AND TERRITORIES, 

WHICH EACH HAD THEIR OWN DISTINCT LAWS, 

THE REQUIREMENT WAS REMOVED. NONE OF THE 

OTHER JURISDICTIONS HAD A WHSO EQUIVALENT. 

• A Certificate IV in Work Health and Safety, or 

• Completion of an approved work health and safety 

course (a number of which are currently being 

accredited). 

The certificate of authority is valid for a period of five 

years. 

The role of the WHSO is similar to former times in 

that they are to advise the business on matters of 

workplace health and safety including identifying 

hazards and risks, report any related workplace 

incidents or imminent risks, investigate WHS incidents 

and establish and deliver WHS education and training 

to staff. 

On a 12 monthly basis, the WHSO is required to 

undertake a risk assessment of work carried out by the 

business and provide a written report identifying those 

risks arising from the assessment. The WHSO (who is 

not an employer) is indemnified from legal responsibility 

for actions or omissions undertaken in good faith. 

I can’t see an industry wide take-up of this optional 

WHSO scheme but it’s certainly a good idea for 

workplaces who wish to sustain their WHS standards 

at a more proficient level. 


EMPLOYMENT RELATIONS with Sarah Tilby 

PARENTAL LEAVE 

ANSWERING SOME COMMON QUESTIONS 


Parental leave is an important tool to support 

employees who have welcomed a child into their 

family (whether via birth or adoption), and it’s also a 

workplace right as part of the National Employment 

Standards (NES) in the Fair Work Act 2009. 

Eligible employees also have the ability to access 

parental leave pay funded by the Australian 

Government, for which the employer will need to act 

as ‘paymaster’. Parental leave can sometimes be a 

tricky area to grasp, and the Employment Relations 

Department receives a variety of enquiries from QHA 

members as to how it operates in practice. This 

article answers some common questions in relation to 

parental leave. 

Please note, the below information is only a general 

summary of common parental leave questions – where 

in doubt, seek advice for your specific circumstances! 

Additionally, if after reading this article you want to 

learn more about parental leave, the Employment 

Relations Department has produced fact sheets 

on both the unpaid leave under the NES and the 

Government parental leave pay scheme – these can 

be downloaded from the QHA website (member log-in 

is required). 

As an employer, do I have to provide parental 

leave pay to an employee accessing parental 

leave under the Act, out of my own funds? 

There is no legal obligation for an employer to provide 

parental leave pay out of their own funds – it is optional 

to provide employer-funded parental leave pay. 

Employers still have to comply with the ‘paymaster’ 

function for the Australian Government scheme, where 

funds are sent by the Department of Human Services 

(DHS) to the employer, who must then pay the funds 

to the employee. 

It’s important to comply with the Government 

scheme - A NSW company was recently ordered 

to pay a penalty of $98,700 and one of its directors 

was ordered to personally pay a separate penalty of 

$19,720, for breaching the Paid Parental Leave Act 

2010 when they withheld Government parental leave 

pay from an employee. The company eventually paid 

the money …. five months late, after first giving the Fair 

Work Ombudsman a document which falsely said the 

payment had been made! 

Do casuals have an entitlement to unpaid 

parental leave? 

They will have an entitlement where, immediately 

before the commencement of the leave: 

• they are, or will be, a long term casual, having 

been employed by the employer on a regular and 

systematic basis over the last 12 months; and 

• they have a reasonable expectation of continuing 

employment with the employer on a regular and 

systematic basis. 

An employee is going to be taking a year off of 

unpaid parental leave. If they ask for another year 

off, does the employer have agree to this? 

The NES does allow an employee to request an 

extension of their originally agreed parental leave 

period, however there are several conditions to this. 

In this scenario, if the employee has already been 

granted 12 months of leave and asks for another 

year off, the employer can refuse the request only on 

reasonable business grounds. Please refer to the QHA 

fact sheet titled ‘Parental Leave under the NES’ for 

more information about how to properly respond to 

parental leave extension requests from employees. 

Note: if the employee is part of a couple where their 

partner also takes unpaid parental leave in relation to 

the same child, the couple can only take a total of 24 

months of unpaid parental leave combined. 

FURTHER INFORMATION 

Financial QHA members seeking more information or 

wishing to discuss a specific matter are encouraged to 

contact the Employment Relations Department for a 

confidential discussion. 

Non QHA members can also obtain advice and 

assistance from the team for a nominal consultancy 

fee. 

Contact the Employment Relations Department on: 

telephone: 07 3221 6999 or via email: er@qha.org.au.

EMPLOYMENT RELATIONS 

2017 – 2018 

ANNUAL WAGE 

REVIEW DECISION 

Don’t forget – the Annual Wage Review (AWR) 

Decision released by the Fair Work Commission 

(FWC) means that minimum wages and some 

allowances in modern awards, including the 

Hospitality Industry (General) Award 2010 

(‘HIGA’) have increased by 3.5%.The increase 

had effect from an employer’s first full pay 

period on or after 1 July 2018. 

(Note: certain allowances called ‘expense 

related allowances’ do not change in line with 

the AWR and instead are varied by the FWC 

around the same time as the AWR Decision, 

based on certain Australian Bureau of Statistics 

figures). 

Members can download updated wage guides 

for the HIGA and a range of other modern 

awards from the QHA website (member login 

is required). Alternatively, you can email 

Lyndsay Balch, Employment Relations Advisor, 

at lbalch@qha.org.au with the names of the 

wage sheets you require as well as the name 

of your venue so that QHA membership can be 

confirmed. 

The following wage sheets are available from 

the QHA: 

• Hospitality Industry (General) Award 2010 

(‘HIGA’) 

• Restaurant Industry Award 2010 (‘RIA) 

• HIGA and RIA Wage Rates for: 

- Apprentices 

- Trainees 

• Hair and Beauty Industry Award 2010 

• Joinery and Building Trades Award 2010 

• Live Performance Award 2010 

• Manufacturing and Associated Industries and 

Occupation Award 2010 

• Plumbing and Fire Sprinklers Award 2010 

• Registered and Licensed Clubs Award 2010 

• Vehicle Manufacturing, Repair, Service and 

Retail Award 2010 

10 th A N N U A L 

C O N F E R E N C E 

EMPLOYMENT 

R E L A T I O N S 

CONFERENCE 

THE 2018 CONFERENCE FOCUSES ON 

THE THEME OF MANAGING EMPLOYEE 

WELFARE WITH PRESENTATIONS ON 

MENTAL HEALTH, DOMESTIC VIOLENCE 

AND DEVELOPING SELF-RESILIENCE. 

THE CONFERENCE WILL ALSO 

EXAMINE PRACTICAL BUSINESS 

MATTERS INCLUDING WAGE TO 

REVENUE BENCHMARKING, MIGRATION 

DEVELOPMENTS AND LABOUR HIRE. 

A U G U S T 

09 2 0 1 8 

EMPORIUM 

H O T E L S 

S O U T H B A N K 

REGISTER NOW TO SECURE YOUR SPOT! 

BOOK YOUR SEAT AT THE CONFERENCE 

QHASHOP.ORG.AU

ACCOMMODATION UPDATE with Judy Hill 

AUSTRALIA’S FIRST ACCOMMODATION 

BUSINESS EXPO 


No Vacancy is an event which for a number of years 

was only a 1 day conference. However, it has now 

been revamped and increased in size to become an 

Accommodation Business Expo, the largest and most 

comprehensive business event in the industry. It is 

amined for those who own, run and market hotels, 

motels, serviced apartments and other accommodation 

properties across Australia, New Zealand and the 

Pacific Islands. 

Due to overwhelming interest from guests and 

exhibitors an additional hall at Sydney’s recently 

reopened International Convention Centre (ICC) has 

been committed to the event, creating a dramatic 

expansion to the originally planned show size. This 

increase to the show’s footprint makes No Vacancy an 

estimated seven times larger in scale than any other 

industry event of its kind in the Australian market. 

Now covering a floor space of over 7,700 square 

metres, No Vacancy will boast exhibitors relevant to 

all aspects of the hotel and accommodation industry 

aiming to assist visitors in areas including technology, 

guest experience, interiors and refurbishment, revenue 

and distribution, digital marketing, management and 

operations, as well as housekeeping products and 

services to maximise profits. 

With over 110 already confirmed suppliers and vendors 

exhibiting, and a further 60 expected to be announced 

in coming weeks, Sydney’s ICC will be full of experts 

from across all areas of the industry. In addition, there 

will be over 40 hours of free, practical and tactical 

seminars led by industry experts catering to all property 

sizes and management job functions. 

With the Australian travel industry seeing a 6% increase 

in international visitors year on year to 8.1 million and 

a 7% increase in domestic travel to 97.2 million (IVS 

year ending December 2017), increased demand has 

propelled an expectated 24,000 new rooms to be 

added to the market. Ahead of this expansion, No 

Vacancy is the only place for industry members to stay 

at the forefront of trends and innovations.

4 th A N N U A L 

& 

HOTEL MARKET 

ECONOMIC OUTLOOK 

E V E N T 

ACCOMMODATION UPDATE 

A must attend for those in the industry, No Vacancy 

understands exactly what proprietors and managers 

are looking for to optimise their business, enhance 

the guest experience and ultimately maximise their 

profits. Hotel technology, refurbishment and interior 

design, along with guest experience are the three 

main areas of interest identified by the large pool of 

already registered visitors. To reflect the demand, a 

new seminar program has been added with a focus on 

hotel design and experience. 

A dedicated Hotel Technology Zone will showcase the 

hottest and most innovative solutions from more than 

50 market-leading vendors from around the world, 

including the likes of TravelClick, InTouch Data, RMS - 

The Hospitality Cloud, Oracle and Angie Hospitality. 

No Vacancy Accommodation Business Expo is 

receiving huge levels of support from the industry for 

the event to be a truly national trade show for the hotel 

and accommodation sector. Notably support has been 

received from leading suppliers, major associations, 

but also accommodation decision makers from not 

only nationally but also from the South Pacific 

including Fiji. 

The free-to-attend tradeshow is expecting over 2,000 

visitors across the two-day event. 

To view details on exhibitors, education and speakers 

of the No Vacancy Accommodation Business Expo 

on 17 and 18 July @ ICC Sydney Exhibition Centre, 

Darling Harbour. QHA members can register for 

complimentary tickets at 

https://register.novacancy.com.au/Reg/NoVacancy/ 

THE ACCOMMODATION DIVISION OF QHA INVITES 

YOU TO THE 4TH ANNUAL HOTEL MARKET AND 

ECONOMIC OUTLOOK ½ DAY EVENT 

Providing attendees with an insight into 

market trends that will assist in preparing 

economic forecasts and facilitate 

strategic planning, this must-attend event 

is of paramount importance to your hotel’s 

future financial prosperity. 

J U L Y 

23 2 0 1 8 

R Y D G E S 

H O T E L 

S O U T H B A N K 

TO REGISTER GO TO QHASHOP.ORG.AU 

Soleil 

Pool Bar, 

Rydges.

COMPASS 

LIKE A GOOD WINE, ONLY THE BEST ARE PRESERVED 

AS QUEENSLAND’S LARGEST INLAND CITY LOCATED 125KM WEST OF BRISBANE, TOOWOOMBA 

SITS IN A COMMANDING POSITION A TOP THE WESTERN SLOPES OF THE GREAT DIVIDING 

RANGE, 700M ABOVE SEA LEVEL. 


With breathtaking views of Table Top Mountain and 

the Lockyer Valley, Toowoomba is the regional capital 

for the Darling Downs and has been a major centre for 

commerce, industry and education. 

Thanks to its rich soils and ideal climate, Toowoomba 

has been popular with agriculture and pastoralists 

since the 19th century and is home to the famous 

Carnival of Flowers, held annually in September and a 

tradition that dates back to 1949. 

The flower carnival was originally concocted as a way 

to promote increased economic activity in the city 

following the hardship of war and on October 21, 1950 

it began with a street procession watched by a strong 

crowd of 50,000 people. 

Since then the event has gained momentum and 

continues to grow each year attracting tourists from far 

and wide. The 10-day event attracted a record crowd 

last year with 255,639 people attending in what has 

been a great drawcard for the town of Toowoomba. 

The town’s botanical history can be traced back 

to 1816 when an English botanist and explorer, 

Allan Cunningham arrived in Toowoomba collecting 

botanical specimens with fellow botanist Joseph 

Banks. 

As popularity for the region grew in the 1800s, so 

too did the settlements with schools and churches 

being built as well as three hotels by 1850 when 

the population reached 700. Wanting to become a

COMPASS 

THE TOWN’S BOTANICAL HISTORY CAN BE TRACED BACK TO 1816 WHEN AN ENGLISH BOTANIST 

AND EXPLORER, ALLAN CUNNINGHAM ARRIVED IN TOOWOOMBA COLLECTING BOTANICAL 

SPECIMENS WITH FELLOW BOTANIST JOSEPH BANKS. 

municipality in its own right, a petition of 100 names 

was presented to the then Governor Bowen with a 

request to become a city. Their wish was granted on 

November 24, 1860 and Toowoomba was proclaimed 

a municipality. 

Progression and development soon followed with a 

railway line, gaol, town hall, and hospital all built to 

accommodate the growing population. Many of these 

original buildings are still standing today with many 

heritage-listed buildings dotted throughout the town. 

In the central city and inner suburbs alone there are 

about 50 sites listed on the Queensland heritage 

register. 

In the town’s main thoroughfare of Ruthven Street, 

there are the Defiance Flour Mill and the neighbouring 

Foundry built circa 1911, Piggots Department Store 

(1910), The White Horse Hotel (c1900) and the clocktowered 

city hall (1900). 

Further walks around the town centre will uncover 

the railway station built in 1873 as well as St Patrick’s 

Cathedral constructed in 1883 and many more 

historical structures. 

Those who appreciate architecture and history will 

be truly captivated by the range of building styles 

documented throughout the town, from Victorian to 

Art Deco. 

Flower Festival at the Botanic Gardens 


COMPASS 

View from picnic point lookout Toowoomba 

St. Patricks Cathedral, Toowoomba 

TOOWOOMBA REALLY APPEALS TO 

EVERYONE’S TASTES AS IT IS A BIG CITY 

OFFERING COUNTRY CHARM. 


Take a drive out of the city centre and you can 

discover architecturally-designed villas and cottages 

from the late 19 th to early 20 th centuries. Prior to 1931, 

houses were identified by names rather than numbers, 

so many of the heritage listed residences are known 

by name, such as Geeumbi, Tor and Weetwood all 

designed by notable architects of their time. With so 

much history preserved in architecture, visitors can 

take a guided architectural tour of Toowoomba. 

However, it’s not just buildings that are heritage listed, 

Toowoomba also has parklands that are protected 

including Picnic Point on Tourist Road. Its natural 

landscape offers expansive 180-degrees views from 

the north to the south along the escarpment and 

foothills of the Great Dividing Range and views to the 

world heritage-listed area of The Scenic Rim.

COMPASS 

Flower Festival at the Botanic Gardens 

Botanic Gardens 

Toowoomba really appeals to everyone’s tastes as 

it is a big city offering country charm. Almost every 

corner has a story to tell from the houses and hotels to 

woolsheds and museums. The Woolshed at Jondaryan 

is the oldest and largest operational shearing shed in 

the world and offers structural recognition from the 

pioneer days of settlement and celebrates the rich 

cultural heritage and pastoral history of the Darling 

Downs region. Opened every day, the Jondaryan 

Woolshed has activities and demonstrations, museum 

and of course, damper. 

Part of the Queensland Museum Network is 

Toowoomba’s Cobb+Co Museum which is home to 

the National Carriage Collection. Visitors can interact 

with displays, exhibits, heritage trade workshops 

as well as revisiting Australia’s early transport era 

discovering how the 47 horse-drawn vehicles on 

display played an important role in the development of 

Queensland. 

For a spot of fresh air, there are plenty of half-day 

self-guided driving tours on the city’s regional council 

website (tr.qld.gov.au) where you can explore farming 

country, old pioneering villages, mountains and more. 

Once you’ve returned to Toowoomba, feel free to stop 

in at one of the following watering holes to refuel and 

relax. 


COMPASS 

BURKE AND WILLS HOTEL 

554 Ruthven St, Toowoomba 

After 335 days of intense internal and external 

renovations, the all new Burke & Wills Hotel reopened 

its doors in May this year. 

Fully refreshed and upgraded after over $15million 

worth of new an improved accommodation and 

facilities. The new Burke & Wills combines old-school 

extravagance and service with just the right measure 

of modernity to offer guests the most luxurious 

accommodation in the Darling Downs region. Hosting 

82 all new luxurious rooms and suites, two restaurants, 

five function spaces, 24 hour reception, secure 

parking, revolving front doors, the latest in guest 

technology, spacious lobby and much more. 


CUBE HOTEL 

Corner Margaret and Neil Streets, Toowoomba 

The Cube Hotel is the perfect venue to enjoy delicious 

lunch and dinner each day of the week. Famous for 

steaks, dine inside or outside on their second-storey, 

wrap-around verandah. By trimming their steaks of 

excess fat, The Cube claims to have some of the 

healthiest heart smart steaks in town. Combine that 

with their unique serving method, that sees steaks 

arrive on a searing 400 degree volcanic stone which 

eliminates excess oil and traps in the all natural 

juices, locking in the flavour, your mouth will surely be 

watering.

COMPASS 

FEDERAL HOTEL 

111 James St, Toowoomba 

The Federal Hotel offers an array of facilities and 

entertainment areas for everyone to enjoy. And if you’re 

looking for something to eat, they offer relaxed familyfriendly 

dining with a great range of meals from premium 

char-grilled steaks to bistro favourites. There are chef’s 

seafood and pasta selections, a seniors menu and for 

the little ones, a fun kids menu. A private function room 

is the perfect area for corporate events and meetings 

and the Federal Hotel also offers accommodation on 

site. 

The bar offers a relaxed and friendly environment 

perfect for catching up with friends or a relaxing drink. 

FOX Sports features throughout and the hotel is a 

favourite among locals and those passing through. 

Their function rooms are also great for end of year 

sports club trophy nights, corporate or community 

group meetings and more. 

The Irish Club Hotel is actually the site of the first 

hospital in Toowoomba. Many say the ghosts roam 

the bars and hallways of the hotel! It was originally the 

Governor Blackall Hotel, then the Canberra Hotel and 

the Darling Downs Irish Club have now purchased it. 

HOTEL NORVILLE 

70 Russell St, Toowoomba 

Open seven days a week for both lunch and dinner, 

the Hotel Norville has local bands on show each and 

every Friday night, and Karaoke fun on Thursday and 

Saturdays nights. With a fireplace to keep warm, this 

is the perfect spot to start a Sunday session. 

FITZY’S TOOWOOMBA 

153 Margaret St, Toowoomba 

Fitzy’s Toowoomba takes patrons on a journey 

through many rooms each decorated to a different 

style playing host to a choice of tastes, music and 

liquid refreshment. Offering the ultimate patchwork of 

lounges, bars, dining nooks and places to meet as well 

as function rooms to accommodate small gatherings 

to 100 plus events and more. 

THE IRISH CLUB HOTEL 

80 Russell St, Toowoomba 

Located just two blocks from the heart of 

Toowoomba’s CBD, The Irish as it’s affectionately 

known, has been the friendly meeting place for many 

over the years. Their iconic hotel boasts some of 

Toowoomba’s most loved function venues that can be 

themed individually and fully catered with a delicious 

in-house menu option. 


COMPASS 


ROYAL HOTEL TOOWOOMBA 


The Royal Hotel is understood to have been built 

c1896 and is a two-storey brick building of the 

Victorian period. Extensively altered over the years, 

there are still original features including pressed metal 

ceilings, internal staircases and chimneys. The current 

owners are in the advanced stages of planning the 

reinstatement of the original verandah detailing. 

The Royal stands for local, community, tradition, 

authenticity and value - The Royal Hotel “for everyone”. 

It’s undergoing somewhat of a rejuvenation with a 

new beer garden added to the north and linking to the 

Old Bakery which has become an extremely popular 

“party house”/ function room. The hotel still operates a 

direct pull beer reticulation system and prides itself on 

the best beer in Toowoomba because of this! Offering 

traditional pub favourites but with a fresh and healthy 

provenance, steaks are cooked on a char grill, there is 

fresh fish on the menu and all meals come with a free 

vegetable and salad buffet. 

SOUTHERN HOTEL TOOWOOMBA 


The Southern Hotel has been in the same family since 

1986 and is conveniently located at the southern end 

of Ruthven St. It’s award-winning Fire & Ice Bistro 

offers fine dining without the high cost. Offering 

steak, seafood, pizza, pasta and daily specials, there 

is something to suit everyone. As well as a relaxed, 

comfortable dining area, there is also a children’s den 

with Playstation consoles. 

Its Bar 839 is the place to settle in for a day or night 

of fun, food, sport and great company with a range 

of bar snacks to steaks. Gather with friends inside 

or out, check out sport on the screens and enjoy the 

Southern Hotel hospitality. 

GOWRIE ROAD HOTEL 

208 Bridge Road, Toowoomba 

Gowrie Road Hotel is a popular Toowoomba venue, 

serving wholesome, hearty meals all the family can 

enjoy with weekly specials, giving you great bang 

for your buck. The Gowrie Road Hotel prides itself 

on its deep roots as the friendliest pub in town, here 

you can guarantee you will get good old-fashioned 

service with a smile and can expect a g’day when 

you walk in. Offering a wide range of succulent steaks 

and delicious house-made dishes and desserts, they 

also offer an extensive wine list and drinks menu. 

The restaurant is a familyfriendly venue, with healthy 

dining options for children as well as the Kids Zone 

activity bag free with every Kids Meal purchase. 

NEWTOWN HOTEL 

64-725 Anzac Ave, Toowoomba 

Newton Hotel offers a family-friendly environment 

with a bistro menu complete with quality meals at 

affordable prices. There is a detached Super Cellars 

Bottle Shop located at Wyalla Shopping Plaza, offering 

customers friendly service with a variety of choice as 

well as a large drive-thru offering a great variety of 

brands and weekly specials. 

There is a dedicated gaming and keno area hosting 

40 state of the art gaming machines with free barista 

made coffee and Tim Tams while guests play. 

PORTADOWN HOTEL 

135 Herries Street, Toowoomba 

The Portadown Hotel is situated in the heart of 

Toowoomba. It is a classic Queenslander hotel with 

friendly staff and a down-to-earth laid back country 

atmosphere. Offering a comfortable gaming room with 

19 machines, free tea and coffee as well as a main bar 

and cocktail bar.

The Hon. Yvette D’Ath 

ATTORNEY GENERAL 

SUPPORT RESPONSIBLE 

GAMBLING AWARENESS WEEK 

At end of July the Queensland Government will be 

supporting Responsible Gambling Awareness Week 

(RGAW), and we’d like you to join us. 

The government is committed to help Queenslanders 

stay within their limits, and promote how and where 

they can access support services if they feel gambling 

has become a problem. 

The annual event will be held from 30 July to 5 August. 

This year, we want your patrons to check-in with 

themselves and ask ‘how does your gambling stack 

up?’ 

By now, your venue should have received RGAW 

2018 collateral, including posters and brochures to 

display in the lead-up and during RGAW. Hotels with a 

gaming licence are at the frontline in getting these key 

messages out to their patrons. 

If you’d like more information on how to become 

involved in RGAW activities in your area, contact your 

local Gambling Help service. 

They assisted venue security with moving people on, 

identified potential hazardous situations and, referred 

matters to the Queensland Police Service (QPS) when 

required. 

In an evaluation, the officers have been described as 

an “excellent resource” to the SNP and the statistics 

back this up. The number of violent incidents generally 

trended downwards and, we also saw the number 

of referrals to QPS and the number of venue assists 

increase as the trial went on. 

Venue licensees, police and community 

representatives all commented that the presence of 

the security officers made a positive difference to their 

operations and to the safety of the community. 

One licensee commented, “Their contribution has 

absolutely assisted us in continuing to provide a safe, 

welcoming and controlled place.” 

SECURITY OFFICERS: ‘EXCELLENT 

RESOURCE’ FOR SUNSHINE COAST SNP 

A Sunshine Coast Safe Night Precinct (SNP) initiative 

that aimed to ensure ‘enjoyable, safe and respectful 

nights-out’ for patrons has been met with encouraging 

feedback after the completion of an eight-month trial. 

In October 2016 the SNP local board were granted 

government funding to provide roaming security 

officers to patrol the Maroochydore precinct. Due 

to the success of this initiative further funding 

was granted in June 2017 to employ additional 

roaming security officers to extend the service to 

the Mooloolaba precinct. This initiative will continue 

through to the end of December 2018. 

The security officers are providing a visible presence 

and dealing with a number of issues including people 

drinking in public, heavily intoxicated people, violent or 

aggressive behaviours and public nuisance incidents. 


OLGR 

with Michael Sarquis 

HEAVY FINES FOR NON-COMPLIANCE 

OF LIQUOR LICENCES 


When it comes to complying with obligations relating 

to the sale of liquor, consider the case of two Sunshine 

Coast licensee companies as an example of what 

to avoid. 

The two companies were recently fined and convicted 

for breaches against the Liquor Act 1992, some of 

which related to the same Noosa nightclub. 

On 10 May 2018, the Maroochydore Magistrates 

Court heard that the current owners of Rolling Rock 

Nightclub - Rolling Rock Nightclub Pty Ltd - sold nearly 

$40,000 worth of liquor between July and August 

2017 without holding a liquor licence. This followed the 

company taking over the operation from Buddha on 

Hastings Pty Ltd, which was also unlicensed. 

Rolling Rock Nightclub Pty Ltd pleaded guilty to two 

breaches of the Act and were fined $15,000 with a 

conviction recorded. 

Then on 23 May 2018, Buddha on Hastings Pty 

Ltd - pleaded guilty in the Maroochydore Magistrates 

Court to selling over $60,700 worth of liquor at the 

same venue without a licence from 20 May to 13 July 

2017, after they had taken over from the then licensee, 

Noosa Nightclub Pty Ltd. 

They were also fined $15,000 with a conviction 

recorded. 

Buddha on Hastings Pty Ltd faced additional charges 

relating to when they operated the Buddha on 

Hastings restaurant in Noosa. 

The court heard that following a number of complaints, 

OLGR and the Queensland Police Service executed a 

search warrant in May 2017. 

As a result the owners were charged and pleaded 

guilty to six counts of supplying liquor at an 

unauthorised time on 23 separate days and four 

charges of allowing liquor to be consumed at an 

unauthorised time on 11 separate days. 

The company was fined an additional $30,000 and 

convictions were recorded against all charges. 

These convictions are a reminder to all parties looking 

to operate in the liquor and gaming industries they 

should be aware of their licensing requirements well 

before commencing operations. Any breach will 

be taken seriously and in this case the conviction 

matched the seriousness of the offence. 

In the event that a company purchases the business of 

another, there is still a requirement to apply to transfer 

the liquor licence.

Michael Sarquis OLGR 

DID YOU KNOW? 

Up until Queensland’s statehood in 1859, 

Queensland’s hotels operated under 

NSW-issued licences. 

ANNUAL LIQUOR LICENCE FEES 

ARE DUE SHORTLY 

Last year, more than $275,000 in fines were issued for 

selling liquor with a suspended or cancelled licence as 

a result of unpaid liquor licence fees. 

Annual liquor licence fee notices for 2018 have now 

been mailed to licensees and are due for payment by 

31 July 2018. 

I’d like to reiterate how important it is that you pay your 

annual fee by the due date. In doing this, you will avoid 

your licence being automatically suspended, and then 

being unable to sell liquor. If your fee remains unpaid 

for a further 28 days, your licence will automatically be 

cancelled. 

If you have not received your notice yet, please call the 

Office of Liquor and Gaming Regulation’s Licensing 

Division on (07) 3224 7131. 

SAVE THE DATE, 1 JULY 2018 — 

EXCLUDED PERSONS REPORT 

From 1 July 2018, a link will be open to allow you 

to report your gaming exclusions data for the period 

1 January to 30 June 2018: 

https://www.surveymonkey.com/r/exclusions. 

Using the online link is quick and easy and does away 

with the need to fax or mail forms to the Office of 

Regulatory Policy. 

Please phone 3033 0015 or email 

gamingstatistics@justice.qld.gov.au if you need help. 

MANAGING 

GAMING MACHINE 

‘RESERVATIONS’ 

Hoteliers whose venue offer gaming machines should 

ensure that they, and their staff are clear on how 

gaming machines can be reserved, when patrons wish 

to leave them temporarily and return to keep playing 

the same machine. 

If this process is not handled properly, there is potential 

for conflict to develop between patrons. 

The Rules Ancillary to Gaming allow for gaming 

machines to be reserved for a maximum of three 

minutes. 

Basically, there are three ways gaming machines can 

be reserved by a patron at your venue: 

• Using the machine’s ‘Reserve’ button is the 

preferred option to reserve a gaming machine as 

this functionality restricts the reservation to three 

minutes. 

• If your venue uses plastic, in-house ‘Reserve’ 

signs, make sure you comply with the Rules 

Ancillary to Gaming. Requests by patrons to 

remove the signs should be agreed to when 

possible after three minutes, even if transferring 

credits/money off the gaming machine is required. 

If you find it difficult to comply with the Rules 

Ancillary to Gaming regarding these signs you 

should stop using them. 

• When membership cards are used in conjunction 

with site software (e.g. EZY Break or Break Away) 

the attendant alerts, received after three minutes 

of a machine being reserved, should be actioned 

promptly. 

TIME TO UPDATE YOUR SIGNAGE 

To help you communicate this with patrons and 

staff, we have gone through all our downloadable 

signage online and amended the fine amounts. 

Please check your in-venue signage, and update 

where necessary. 


TOP DROP 

GOLDEN ALE 

Sail & Anchor 

PURE LAGER 

Vonu Beer 

STRONG PALE ALE 

Balter Brewing 

HOP SKIP & 

JUMP IPA 

Aether Brewing 


Light golden ale with 

a little bitterness, malt 

and a wisp of lemon. It’s 

enjoyable enough without 

being out-of-this-world. 

Certainly wouldn’t knock 

it back if offered one on a 

warm day. 

Kind of like a Fijian version 

of a Corona. Not much 

aroma but it is clean and 

crisp. Best of all, every 

time you consume one 

you’re in part playing 

a role in supporting 

the protection of the 

endangered Vonu Dina 

Majestic Sea Turtle of 

the South Pacific. You 

can consume a beer and 

become a wildlife warrior 

all in one. 

Another Balter brew 

that’s hard to fault. The 

beers coming out of their 

Currumbin brewery are 

just so incredibly smooth. 

This one is intended to 

fill the void for drinkers 

wanting more than a pale 

ale without the hop-hit, 

or should we say punch, 

of an IPA, and it does just 

that. A perfectly balanced 

sweetness and bitterness 

has resulted in an 

incredibly easy-drinking 

and enjoyable beer. 

Thanks Balter, you have 

done it again. 

One hell of a great drop. It 

pours golden amber with 

a dense white head and 

it’s then you are hit with 

a fresh pine nose. Next is 

the big, bold, full bodied 

floral bitterness with 

caramel malts coming 

through the tasty, sprucy 

hops. After ‘hopping’ into 

a few of these you will 

be ‘jumping’ for joy and 

‘skipping’ on the notion of 

going home early.

TOP DROP 

BROADSIDE GIN 

The West Winds Gin 

AQUA VITAE 

MODERN GIN 

7K Distillery 

AMANTE 

SPIRITUS 

7K Distillery 

SALT AND 

PEPPERBERRY NEGRONI 

West Winds 

Navy strength gin full 

of firepower thanks to 

sea parsley seasoned 

with Margaret River sea 

salt. It sounds incredible 

and it truly is. In fact, it 

is so good it will have 

you singing sea shanties 

before signing up to sail 

the seven seas. Best 

in a Dirty Martini, it is 

guaranteed to satisfy the 

saltiest of sea dogs. 

In old Latin, Aqua Vita 

means ‘water for life’ 

and this could well be. 

Fresh, fruity and floral 

with imperial mandarin, 

lemon myrtle, strawberry 

eucalyptus, wild fennel 

and Serbian juniper, this 

is a very clean spirit. It is 

recommended as best 

savoured with a block of 

ice and a splash of Fever 

Tree Elderberry tonic, 

along with fresh fruits 

such mandarin or peach 

to highlight the beautiful 

fruity notes. 

An invigorating mixture 

of vapour-distilled anise 

botanicals and locally 

harvested elderberries. 

The ingredients combine 

to create a harmonious 

taste that is rich on the 

palate. However, don’t 

limit enjoying this with 

your better half alone 

because you could quite 

easily fall in love with it all 

by yourself. 

A premium “bottled” 

cocktail within one of the 

most creative pieces of 

packaging we have come 

across. “An explosive 

twist on the Italian 

classic. Equal parts The 

Broadside, Italian Aperitif 

and Sweet Vermouth 

diluted and garnished for 

the distinguished palate” 

is what it says on the can. 

The taste will absolutely 

blow your socks off. 


AETHER BREWING SHOWCASE 

INTO THE AETHER 


This is the story two friends 

who dared to dream and set 

about realising that dream. 

Dave Johnson and Jimmy 

Young are a couple of mates 

who worked together in oil 

and gas. They lived on the 

Gold Coast and one day, 

while knocking back a few 

beers at Jimmy’s place, 

Jimmy said those seven 

words that so many have 

said before him: “I’ve always 

wanted to own a bar!” To which Dave replied, “I’ve 

always wanted to own a brewery!” 

They pulled out the butcher’s paper and started 

scribbling all of their ideas to open a craft beer 

brewpub in Brisbane. Whenever they hit a dead end, 

they said, “Chuck that out in the aether for now, and 

we’ll deal with it later.” 

Any other story would have ended there. Any other 

two guys would’ve woken up the next morning, 

perhaps slightly the worse for wear, and shrugged it off 

as a pipe dream that they could never pull off. Not this 

story however and not these guys. 

Dave, the creative, the ideas man, would never let his 

dream die. Jimmy, the perfectionist, the action man, 

would never stop before the job was done. 

Over months and years, the plans kept forming, the 

brew recipes kept evolving, the pieces kept falling 

into place, and the boys kept working. Obstacles fell 

in their path, but they pressed on in their labours with 

determination. And then, one fateful day at the start 

of 2016, they signed a lease for a venue on Railway 

Terrace in Milton. Halfway through the year, their 

custom designed brewing system arrived on their 

doorstep. 

The following months had Jimmy and Dave working 

around the clock—fine-tuning equipment, ripping 

out all evidence of the previous tenants, building a 

brewpub from scratch… and of course, brewing 

enough ‘test batches’ of delicious craft beer to keep 

them hydrated during their marathon effort. 

Finally, at the end of 2016, 

the day arrived. Six years 

of vision culminated in the 

doors swinging open, as the 

delights of Aether Brewing 

were made available to the 

people. 

It truly is a remarkable story 

of two mates simply having 

a crack and working their 

clackers off to realise a 

dream. And their dream 

is now expanding into an 

entirely new realm, their brewpub in Milton can’t keep 

up with demand and hence they’re looking to establish 

a production facility in Northgate. It would see them 

in a position to distribute on a sustainable level. They 

already have their own canning line that provides them 

the opportunity to put seasonals into cans and have 

their staples in stock. 

As for the venue itself, it isn’t some crowded beer hall, 

where the floors are sticky and you can’t hear yourself 

think. The place is quaint with a really friendly, relaxed 

vibe. It is a quality setup. 

You can pull up a stool at one of the custom-made bar 

tables, admire the shiny brewing tanks, and tap your 

foot to the music they’ve curated for your enjoyment. 

There’s 12 beers on tap—Aether’s six core range 

beers, three of their seasonal beers, and three guest 

beers. If you’re keen on a bite to eat, their menu has 

been designed with their beers in mind. In fact, the 

food produced is designed to match their beers, and 

their beers are designed to match their food. 

If you sneak out back, past the waterfall and up the 

stairs, there’s even a spacious function room with its 

own music system and a standing capacity of 90 with 

private catering packages available. 

Simply put, this is one brewpub that has already made 

its mark on the Brisbane hotel scene and with their 

sights set on an expanded production facility, Dave 

and Jimmy will no doubt get more of their Aether out 

into the aether.

AETHER BREWING SHOWCASE

WINE with John Rozentals 

Looking south across the Blue 

Pyrenees Estate vineyards to the 

foot of the Pyrenees mountains. 

JOHN ROZENTALS CONSIDERS 

A HUGE CLAIM 

THAT THE CENTRAL-VICTORIAN PYRENEES 

REGION PRODUCES THE STATE’S BEST 

CABERNET SAUVIGNON - IT’S A HUGE 

CALL TO MAKE 

In a state as rich in grapegrowing resources as Victoria 

— with regions such as the Yarra Valley, Heathcote, 

Geelong and the Grampians — Andrew Koerner, chief 

winemaker for Blue Pyrenees Estate, reckons that the 

central region of the Pyrenees is the pick of the state’s 

regions for cabernet sauvignon, arguably the king of 

red-grape varieties. 

“There is no doubt that the Pyrenees’ growing-season 

weather pattern of warm days and cool nights lends 

itself to long, slow and even ripening of cabernet 

sauvignon grapes,” he says. 

“This ripening season often culminates in warm, dry 

March weather to finish off this ripening process, 

producing intensity of flavour without compromising 

elegance and subtlety.” 

I can only nod in agreement, but add that several other 

Victorian regions would claim the same, so the proof 

has to be in the drinking. 

Last week I reviewed the superlative BPE 2012 

Richardson Reserve Cabernet Sauvignon. This was 

certainly one of the best cabernets I have had the 

pleasure to taste, but at about $120 it should be 

outstanding. 

So what about something that Average Joe can afford. 

How does something like the standard BPE 2015 

Cabernet reviewed this week stand up? 

Very well indeed, though I’m still a bit reticent about 

recognising Koerner’s claim, at least until presented 

by the indisputable results of a major multi-region 

Victorian taste-off. 

TOP SHELF with John Rozentals 

THE NATURAL WINE CO 

2017 Organic 

Rose 

THE NATURAL WINE CO 

2017 Organic 

Shiraz 

BLUE PYRENEES ESTATE 

2015 Cabernet 

Sauvignon 


Made from sangiovese, 

an increasingly popular 

variety for rosé, grown in 

the Canowindra region, 

where Jason O’Dea has 

been practising organic 

viticulture for many 

years. A dry, refreshing 

and flavoursome style 

produced only from freerun 

juice and fined with 

‘vegan-friendly’ agents. 

A bold, juicy red produced 

again from fruit grown 

near Canowindra. Brief 

maturation in French and 

American oak has added 

a touch of complexity. 

Preservatives have been 

avoided, attesting to quite 

remarkable and skilful 

winemaking in achieving 

such brightness and 

clarity of appearance 

and flavour. 

A very handy red from a 

drier-than-usual season in 

the Pyrenees district. Lots 

of cassis and blackberries, 

plus refined and restrained 

French oak. Palate shows 

good balance of fruit, oak, 

tannin and acidity. 

I think the jury remains out 

on whether this is from 

Victoria’s top cabernet 

region, though the Pyrenees 

is right up there.

Paul St John-Wood 

PUBTALK 

FIRE 

We were devastated to hear the news of two hotel fires 

in June which completely destroyed both buildings. 

The Victoria Park Hotel in Townsville and The Lyceum 

Hotel in Longreach – both iconic and historic buildings 

in their own right. Thankfully no one was injured in 

each case but obviously it was devastating for Robyn 

and Frack Sexton at the Victoria Park Hotel and Lethal 

McCracken at the Lyceum Hotel, along with all of their 

loyal patrons. 

Annual Liquor License Fees 

A simple courtesy reminder that annual liquor license 

fees are due and payable by 31 July. Please don’t be 

one of the venues caught with unlicensed trade on 

or after 1 August. The fines are significant and OLGR 

are unsympathetic to any excuse. If you have financial 

hardship there are payment options available to you. 

Pubs, Pots & Profits Rockhampton 

In June, for only the second time in Queensland, 

CUB got together with the QHA to hold the Pubs, 

Pots & Profits forum for hoteliers from around the 

Rockhampton region. Thank you to all publicans and 

their key staff who attended the event – the feedback 

has been very positive! Thank you to all keynote 

speakers for their invaluable insights and to all of the 

QHA Partners who supported the successful event. 

QHA/TABCORP Race Day and Hoteliers Forum 

Last chance to grab your tickets to the annual QHA/ 

TABCORP Race Day at Doomben Racecourse on 

Wednesday 25 July. Buses have been arranged for 

hoteliers from Toowoomba, the Sunshine Coast and 

the Gold Coast so there is no excuse to miss out on 

the festivities. Not only a great networking opportunity, 

this event will also feature a hoteliers forum at 11am, 

prior to the first race, where TABCORP will detail and 

showcase exciting changes ahead for each of their 

business sectors. 

QHA Regional Board Meeting – Bundaberg – 

Save the Date 

The tradition of the QHA Regional Board Meeting 

continues and this year Bundaberg is the chosen 

destination. The meeting will be held on Tuesday 

7 August and invitations will be sent via post and 

emailed to hoteliers in the greater Bundaberg area. 


AGE SHOWCASE 

AUSTRALASIAN 

GAMING EXPO 2018 

ANNOUNCES NEW AND 

IMPROVED PROGRAM 

For the 29th year running, industry 

leaders will flock from all corners of 

the globe in search of innovation, 

growth and development at Asia 

Pacific’s largest and longest-running 

gaming and hospitality expo, Australasian Ross Ferrar 

Gaming Expo. 

To be held at International Convention Centre (ICC) Sydney, 14- 

16 August 2018, it is the ‘must attend’ event for buyers working 

within hotels, clubs and casinos. 

Australasian Gaming Expo is the launchpad for future 

technological innovation, international networking opportunities 

and educational seminars. It’s where the community gathers to 

hear the latest thinking, developments and learn new ways to 

advance the industry. 

Over three days, the world’s best gaming and hospitality 

equipment and services are on show, with 2018 set to be its 

biggest and best year yet – including some exciting new additions 

to this year’s program. 

The Networking Zone will be the heartbeat for the event where 

business networking and meetings take place, with suites also 

available for private bookings. 

Ross Ferrar, CEO, Gaming Technologies Association shares, 

“We’re making it easier than ever to make valuable business 

connections, with a range of networking opportunities and a 

dedicated Networking Lounge to bring together the whole gaming 

and hospitality community,” 

A First Timers Program will welcome newcomers to this event, 

with easily identifiable lanyards, a guided show floor highlights 

tour and an exclusive networking event to help guests visiting for 

the first time get the most out of the show. 

QHA ad VEGAS.indd 1 

19/06/2018 4:03:09 PM

AGE SHOWCASE 

THE NETWORKING ZONE WILL BE THE HEARTBEAT 

FOR THE EVENT WHERE BUSINESS NETWORKING 

AND MEETINGS TAKE PLACE, WITH SUITES ALSO 

AVAILABLE FOR PRIVATE BOOKINGS. 

“It’s valuable opportunities like these that help our 

attendees do a lot of their business for the year 

at the Expo.” 

On the back of strong registrations for last year’s 

seminar program, this year will also see an 

expanded emphasis on education and professional 

development. 

“We’ll be introducing new educational sessions to the 

event, with almost three full days of seminars on offer. 

That’s a whole extra day more than last year, with 

almost double the content,” Ferrar adds. 

This year’s program takes a look at the future of the 

gaming industry in Australasia, covering topics related 

to new technology, gaming, hospitality, service, and 

the customer. 

Last year, exhibitors welcomed over 6,000 attendees 

across the 19,000 m2 of exhibition space at the 

Expo’s new home at ICC Sydney. 

Australasian Gaming Expo is the world’s third largest 

hospitality and gaming tradeshow and the biggest 

event of its type in Australia. 

To register, visit www.austgamingexpo.com 


AGE SHOWCASE 

ROCK-SOLID LINE-UP 


Ainsworth Game Technology will present a vibrant stand 

at AGE 2018, where the audience will discover more 

about their comprehensive line-up of electrifying themes 

for the full line of innovative cabinets, including the 

EVO and A640®. 

On the EVO cabinet line, Ainsworth will showcase 

Golden Cash, their latest Multi-Denom Standalone 

Progressive that will stand out on gaming floors with 

one Standalone Progressive, three levels of Bonus 

Prizes, unique game experiences and world-class 

graphics. Look out for their next two installments 

Golden Wisdom & Golden Dollars, following on 

from the top performing titles - Golden Tiger and 

Golden Ox. Ainsworth will be exhibiting Golden Link 

& Golden Link Bullion Jackpots, Multi-Denom Multi- 

Game Link Progressives. 

Ainsworth’s General Manager – Sales & Marketing AU, 

Troy Primmer comments, “We believe that Ainsworth’s 

upcoming key product - Golden Cash will serve as a 

stunning addition to any gaming floor.” 

Trade show attendees will have a sneak peek of 

Ainsworth’s exciting High Denom titles, Kanga Cash 

and one of their newest concepts Super Wins. 

Ainsworth’s recently released Multi-Denom Multi-Game 

product, Big Hit Bonanza Jackpots will be displayed. 

Offering one level Standalone Progressive, three levels 

of Bonus Prizes and Credit Prizes, Big Hit Bonanza 

Jackpots features four game titles and caters to a 

range of players with low and mid denomination options 

available. 

Ainsworth’s invite attendees to learn more about their 

rock-solid line-up of thrilling themes. Be sure to visit 

Ainsworth at AGE 2018! 

For more information, jump on their website www. 

agtslots.com.au or alternatively contact your local Sales 

Executive on (02) 9739 8000.

AGE SHOWCASE 

A FIRST CLASS PLAYER 

EXPERIENCE 


Konami Australia Pty Ltd. will exhibit a leading array 

of games and technology at the Australian Gaming 

Exhibition (AGE) Tradeshow & Convention in Sydney 

on August 15 - 17, 2018. Konami will release a mix of 

original progressives and base game themes to market 

with the show’s open, empowering Australian operators 

with the year’s best slot entertainment options. Top 

developments from the Concerto and Concerto Stack 

to next-generation systems windowing technology will 

be featured at Konami Stand #390. 

AGE 2018 marks a milestone for Konami stand-alone 

progressives, all unique in math and mechanics. On 

debut is the All Aboard series, which will exhibit three 

game titles: Dynamite Dollars, Dancing Dragons and 

Piggy Pays. Each game title includes the All Aboard 

bonus, which consists of a hold-and-spin feature that 

invites players to win all prizes displayed on the board 

up to nine times! Another one of Konami’s top symboldriven 

stand-alone progressives on display at this show 

is Thunder Arrow, which includes a hold-and-spin 

feature, three unique base games, multi-denomination 

options, and multiple Mega jackpot opportunities. Other 

stand-alone progressives at AGE include the proven 

performers Cash Galaxy and Cash Hurricane series. 

This year’s AGE event will also host the premiere of 

Konami’s 43-inch Concerto Stack machine. Spinball: 

Volcano Bounty and Jungle Bounty will be the first 

portrait orientated games to be launched with the 

Concerto Stack. However, the Concerto Stack will also 

be compatible with select Concerto games, such as All 

Aboard and other exciting new game titles! 

As in years past, guests will have the opportunity 

to explore Konami’s award-winning SYNKROS 

casino management system across the booth 

as a comprehensive demo environment. Leading 

advancements in True-Time Windowing—including web 

services, service requests, portrait-screen compatibility, 

and more—will be among the latest features. Business 

intelligence solutions will also be on display through 

SYNKROS Dashboards, an intuitive dashboard interface 

built to provide accurate and actionable data-points that 

drive both daily operations and long-term strategies. 

“The visually powerful mechanics and depth of creativity 

featured in Konami’s latest releases are a must-see for 

guests at this year’s AGE Gaming show,” said Matthew 

Loon, Product & Marketing Manager. “At every level of 

the player experience, our focus remains on delivering 

the highest performing, top-quality games and 

technology to engage our audience.” 

Guests are encouraged to visit Konami Stand #390 

at the International Convention Centre in Sydney on 

August 15 - 17, 2018 to explore these and more 

important Konami releases. For more information about 

Konami Australia, please visit www.konamigaming.com 

or contact your local sales executive on (02) 9666 3111.

AGE SHOWCASE 

IT’S ALL ABOUT WHAT’S INSIDE 

At Aristocrat, we couldn’t be more thrilled to welcome 

our customers to AGE as we once again demonstrate 

“it’s all about what’s inside.” Together with our stand 

partners, we invite you to join us as we showcase every 

element, every innovation and everything we have. 

As you step onto our stand at AGE, you will notice that 

we have creatively aligned our stand design with our 

content strategy. Our content strategy focuses on four 

unique player experiences including brands, on trend, 

innovation and next gen content. 

Our branded content leverages built-up equity and 

reinvigorates favourites from years gone by. Explore our 

branded destination areas on the stand this year, where 

we will combine creative banking strategies, strong 

branding and unique signage to create three unique 

destination areas including Lightning Link, Dragon 

Linkand Welcome to Fantastic Jackpots. 

On trend content is an experience that innovates 

on what’s popular right now. We have built on 

the popular Hold ‘n’ Spin mechanic to bring you 

Welcome to Fantastic Jackpots which features multi 

denomination, scalable bonus prizes and cash on reels. 

The innovation player experience is where we 

spearhead new categories and game mechanics. 

Debuting at AGE is Cash Boost, our latest innovation 

that features an innovative free games feature 

incorporating a ladder style mechanic. 

Our next gen content strives to create new product 

segments through new and alternate player 

experiences. Aristocrat facilitates a culture of innovation 

and welcomes our top industry talent to create next gen 

content through our Think Bigger initiative; Aristocrat’s 

innovation accelerator. 

So, join Aristocrat at AGE 2018 as we showcase 

how “it’s all about what’s inside.” We look forward to 

strengthening our relationships with our customers 

even further and gaining your valuable feedback on our 

portfolio. See you at the show! 

THE INNOVATION PLAYER EXPERIENCE IS WHERE WE SPEARHEAD 

NEW CATEGORIES AND GAME MECHANICS. 


AGE SHOWCASE 

MUST SEE GAMES 


With the Australasian Gaming Expo fast approaching, 

SG Gaming has released a brand new Standalone 

progressive game series Cash Connection ® that is sure 

to be on the list of must see games for hoteliers at this 

year’s show. 

Following the highly successful Locked & Loaded 

series, SG Gaming Australia has been concentrating on 

bolstering its multi-denomination standalone progressive 

game line up. First previewed in Brisbane at the AHG 

show in March, Cash Connection launches with two 

titles Sweet Tweet ® and Wild Country ® , both games 

featuring the ultimate combination of innovation and 

proven popular game elements to deliver an engaging 

gaming experience. 

Introducing the fun new ‘drop-and-lock’ free game 

feature with high frequency, Cash Connection games 

add an enjoyable twist to the ubiquitous hold-andspin 

style play that also gives players opportunities to 

keep collecting credit or jackpot prizes. There are lots 

of chances for re-spins and chances to double and or 

triple the Mini, Minor and Major progressive wins. 

Offering game play from 1c to $1, the local game 

design team behind this exciting series has focussed 

on ensuring that these new games can bring a thrilling 

entertainment experience in hotel gaming roomsfrom 

the big rewards for players. 

Sweet Tweet and Wild Country are available on SG 

Gaming’s Dualos cabinet and with a third title ready to 

unveil at the Australasian Gaming Expo in August, 

make sure you come to our stand(190) at the show 

to talk or for more information on how to get Cash 

Connection in your Hotel earlier, contact SG Gaming 

on (07) 3458 9180. 

All ® notices signify marks registered in the United 

States. © 2018 Scientific Games Corporation. 

All Rights Reserved. 

INTRODUCINGTHE FUN NEW 

‘DROP-AND-LOCK’ FREE GAME FEATURE 

WITH HIGH FREQUENCY, CASH CONNECTION 

GAMES ADD AN ENJOYABLE TWIST 

TOTHEUBIQUITOUS HOLD-AND-SPIN 

STYLE PLAY THAT ALSO GIVES PLAYERS 

OPPORTUNITIES TO KEEP COLLECTING 

CREDIT OR JACKPOT PRIZES.

INSIGHTS 


TRADE DIRECTORY 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

COMMERCIAL FITOUTS 

Bars, Clubs, Cafes, Restaurants. 

Specialists in unique and premium 

nationwide commercial fit-outs for 

clubs, bars, cafes and restaurants. 

P: 1300 426 637 (1300 HAMMER) 

E: sales@clubbarconcepts.com.au 

www.clubbarconcepts.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

REFRIGERATION SYSTEMS 

Time to upgrade your beverage and refrigeration systems? 

Call us for expert advice and all your requirements including: 

Quality beer dispensing equipment | Ice machines | 

Refrigeration | Custom solutions for all venue sizes | AS5034 

Compliancing | Sales, Installation, 24/7 Service. 

Phone: 07 3422 0011 www.allsocool.com.au 

UNIQUELY CREATIVE IDEAS FOR YOUR BUSINESS 

We go above and beyond, whether it’s looking at an advertising 

campaign or a promotional concept. We develop creative 

solutions to grow your business. That’s the ultimate aim. 

E: ideas@horseandwater.com.au 

www.horseandwater.com.au 


PRESTIGE GAMING STOOLS 

Comfort at Play 

Karo Australia Pty Ltd 

P: 02 9980 1431 

E: info@karo.com.au 

www.karo.com.au 

DOWNTOWN DOMESTICS 

Too busy to get domestic? 

Window cleaning | Building washing 

Housekeeping | Carpet / Upholstery 

Cleaning | Bond / Spring cleaning | 

Emergency cleaning | Pest control. 

P: 1300 386 963 

www.downtowndomestics.com 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Compliant with ISA 9001 

| Quality assurance | EcoClean 

Certified using environmentally 

friendly products | Free quotations. 

P: 07 3391 2005 

www.citypropertyservices.com

TRADE DIRECTORY 

PROUD PLATINUM PARTNERS OF THE QHA. 

COMPLETE FACILITY MANAGEMENT SPECIALISTS 

Brisbane | Gladstone | Gold Coast | Sunshine Coast | 

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality 

cleaning specialist, Hotel refurbishments, Lawns & ground 

maintenance, Property & asset management, High pressure 

cleaning/ non slip solution specialists. 

P: 1800 262 637 

www.cmbm.com.au 

GLASS RECYCLING MANAGEMENT 

Save time, space, money, people and the environment. 

Reduce bottle noise inside and outside your venue. Improve 

workplace health and safety. Reduce space needed for glass 

waste bins. Save money on your current waste charges 

Free trial call 1300 306 039 E: info@bottlecycler.com 

www.bottlecycler.com 

BROADLEY REES HOGAN 

Full range of commercial legal services to assist the liquor and 

gaming industry, including all Liquor/Gaming applications and 

advisory, WHS, employment and property services. 

Robert Lyons | P: 07 3223 9121 

E: robert.lyons@brhlawyers.com.au 

Darren Anderson | P: 07 3223 9103 

E: darren.anderson@brhlawyers.com.au 

www.brhlawyers.com.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

Phone: 1800 023 953 E: info@moffat.com.au 

Service department: 1800 622 216 

ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact 

qhareview@qha.org.au 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

Hanrick Curran 

Accountants & Strategists 

Ph: 07 3218 3900 

www.hanrickcurran. 

com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

www.hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

www.prosperityadvisers. 

com.au 

HR3 Pty Ltd 

Payroll Solutions 

Ph: 1800 817 191 

www.hr3.com.au 

McGrathNicol 

Ph: 07 3333 9800 

www.mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

www.pcsqld.com.au 

Sage Software Australia 

Ph: 02 9884 4000 

www.sage.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

Brand & Slater 

Architects P/L 

Ph: 07 3252 8899 

www.brandandslater. 

com.au 

Paynter Dixon - Design & 

Construction 

Ph: 07 3368 5500 

www.paynter.com.au 

Rohrig Hospitality 

Ph: 07 3257 4411 

www.rohrlg.com.au 

Bridgeman Stainless 

Solutions 

Custom Fabrication 

Ph: 07 3205 9466 

www.bridgemen.com.au 

Club Bar Concepts 

Ph: 1300 426 637 

clubbarconcepts.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

www.hotconcepts.com.au 

New Life Restorations 

Ph: 1300 356 633 

www.newliferestorations. 

com.au 

Unita Group 

Ph: 1300 659 399 

www.unita.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

www.accolade-wines. 

com 

Asahi Premium 

Beverages 

Ph: 07 3868 2388 

www.schweppes.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

www.brown-forman.com 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

www.cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

www.ccamatil.com 

Diageo 

Ph: 07 3257 0800 

www.diageo.com 

Lion 

Ph: 07 3361 7400 

www.lionco.com 

Red Bull Australia 

Ph: 02 9023 2892 

www.redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

www.samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

www.sirromet.com 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

www.bunnings.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

www.bestsecurlty.net.au 

Australian Fire Protection 

Ph: 1300 803 473 

www.austfirepro.com.au 

Availio 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

Frontier Leadership 

Ph: 0423 097 246 

www.frontierleadership.edu.au 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

St John Ambulance Australia 

Ph: 07 3253 0552 

www.stjohnqld.com.au 

ENERGY GAS/POWER 

TransTasman 

Energy Group 

Ph: 1300 118 834 

www.tteg.com.au 

Bromic Heating 

02 9426 5222 

www.bromicheating.com 

Eco Synergy Systems 

Ph: 0429 820 101 

www.ecosynergysystems. 

com.au 

Choice Energy 

Ph: 03 9002 5123 

www.choiceenergy.com.au 

ELGAS 

Ph: 131161 

www.elgas.com.au 

Leading Edge Energy 

Ph: 1300 852 770 

www.leadingedgeenergy. 

com.au 

Make It Cheaper 

Ph: 1300 957 721 

www.makeitcheaper.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

Green Finance Group 

Ph: 0457 883 700 

www.greenfinancegroup. 

com.au 

GSA Insurance Broker 

Ph: 02 8274 8138 

www.gsaib.com.au 

Hanrick Curran – 

Chartered Accountants 

Ph: 07 3218 3900 

hanrickcurran.com.au 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

St. George Corporate & 

Business Bank 

Ph: 07 3232 8911 

www.stgeorge.com.au/ 

corporate-business 

Westpac Banking 

Corporation 

Ph: 07 3350 7750 

www.westpac.com.au 

Ausure Insurance Brokers 

SEQ 

Ph: 1300 450 663 

www.ausureseq.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

www.bupa.com.au 

Gallagher - Insurance Brokers 

Ph: (02) 9242 2000 

www.ajg.com.au 

Trinitas Australia Pty Ltd 

Ph:1300 836 02w5 

www.trinitas3.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 07 3906 9726 

www.pfdfoods.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

www.ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

www.aristocrat.com.au 

Aruze Gaming Australia 

Ph: 0438 717 177 

www.aruzegaming.com 

IGT 

Ph: 07 3890 5622 

www.igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

www.konamiaustralia.com.au 

Max Queensland 

Ph: 07 3637 1235 

www.maxgaming.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

www.scientificgames.com 

Tabcorp Keno 

Ph: 07 3243 4113 

www.tabcorp.com.au 

UBET 

Ph: 07 3637 1370 

www.ubet.com 

Australian Pokie Consoles 

Ph: 0413 261 777 

www.clubsandpubs.com.au 

Bytecraft Systems - 

Gaming Machine Service 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Karo - gaming stools 

Ph: 02 9980 1431 

www.karo.com.au 

HOSPITALITY 

CONSULTANTS 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

AHS Hospitality 

Ph: 07 5512 6143 

www.ahshospitality.com.au


Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

The Lido Group 

0423 695 703 

www.lido.com.au 

QHA PLATINUM PARTNERS 

DWS Hospitality 

Specialists 

Ph: 07 3878 9355 

www.dws.net 

Professional Hospitality 

Ph: 07 3160 8132 

www.professionalhospitality.com.au 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

www.foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

www.austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

www.skychannel.com.au 

CBRE Hotels 

Ph: 0418 886 525 

www.cbrehotels.com 

Knight Frank Valuations 

Ph: 07 3193 6800 

www.knightfrank.com.au 

LMW (Brisbane) Pty Ltd 

Ph: 07 3226 0000 

www.lmw.com.au/ 

Ray White Hotels 


www.raywhite.com.au 

LEGAL 

Mullins Lawyers 

Ph: (07) 3224 0222 

www.mullinslaw.com.au 

Bennett & Philp Lawyers 

Ph: 07 3001 2999 

www.bennettphilp.com.au 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Nightlife - Music & Video 

Freecall: 1800 679 748 

www.nightlife.com.au 

Broadley Rees Hogan Lawyers 

Ph: 07 3223 9121 

www.brhlawyers.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

www.proscore.com.au 

Commercial Licensing 

Specialists 


www.clslicensing.com.au 

Recharge DJs - Brisbane 

Ph: 1300 836 832 

www.rechargedjs.com 

Corrs Chambers 

Westgarth - Lawyers 

Ph: 07 3228 9778 

www.corrs.com.au 

HOTEL & BAR SUPPLIES 

LIQUOR BUYING GROUPS 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

www.boc.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

www.ilg.com.au 

Base Interior Solutions 

Ph: 0435 934 948 

www.baseintsolutions.com 

Ice & Beverage Solutions 

Ph:5578 9820 

www.iceandbeverage.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

www.offmarketre.net.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

www.powerjeffrey.com.au 

CRE Brokers 


www.crebrokers.com 

Liquor Marketing Group 

(Bottlemart) 

Ph: 1300 733 504 

www.bottlemart.com.au 

LIQUOR WHOLESALE 

GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: Ph: 07 3489 3600 

Townsville: Ph: 07 4799 4022 

Cairns: Ph: 07 4041 6070 

www.almliquor.com.au 

MEDIA/MARKETING 

iCharge Tablets 

Ph: 1300 852 636 

www.icharge.net.au 

OTHER / UNIFORMS / 

PROMOTIONAL 

Welborne Corporate Image 

Ph: 07 3267 2800 

www.welborne.com.au 

QHA SILVER PARTNERS 

Aruze Gaming 

Green Finance Group 

Independent Liquor Group 

Trans Tasman Energy Group 


Silverchef 

QHA BRONZE PARTNERS 

Power Jeffrey and Company 

Best Security 

Off Market Hotels 

Rohrig Group 

St George Bank 

Red Bull Australia 

Brand+Slater Architects 

BOC Limited 

Paynter Dixon 

Prosperity Advisers QLD 

iCharge Tablets 

Complete Property Service Australia 

GSA Insurance Brokers 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

POINT OF SALE 

Bepoz Retail Solutions 

Ph: 1300 023 769 

www.bepoz.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

Cardtronics Australia 

Ph: 07 3213 9505 

www.cardtronics.com.au 

CashPoint Payment Solutions 

Ph: 1300 286 626 

www.cashpoint.com.au 

lnCash ATMS 

Ph: 1300 800 660 

www.incash.com.au 

PRINTING / GRAPHIC 

DESIGN 

Platypus 

Ph 07 3352 0300 

www.platypusgraphics.com 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

www.bestsecurity.net.au 

Complete Property Service 

Australia 

Ph: 07 3180 3800 

www.cpsa.online 

Challenger Services Group 

Ph: 07 5668 3133 

www.csgroup.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

www.cmbm.com.au 

Lotus Filters 

Ph: 1300 653 536 

www.lotusfilters.com.au 

Tru Security Services 

Phone: 0452 377 662 

Web: www.trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 


www.intrust.com.au 

Big Screen Video 

Ph: 1300 244 727 

www.bigscreenvideo.com.au 

Bytecraft Systems 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Eco Synergy Systems 

Ph: 0429 820 101 

ecosynergysystems.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

www.jbhifi.com.au 

JVG Sound Lighting & Visual 

Ph: 07 5599 1222 

www.jvgsound.com.au 

QIKID 

Ph: 1300 553 256 

www.qikid.com 

Scantek Solutions 

Ph: 1300 552 106 

www.scantek.com.au 

Time Target 

Ph: 07 3137 1133 

www.timetarget.com 

ViMedia 

Ph: 1300 846 334 

www.klackit.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

www.apeagers.com.au 

Black and White Cabs 

Ph: 07 3860 1800 

blackandwhltecabs.com.au 

WASTE MANAGEMENT 

Bottlecycler 

Ph: 0434 416 540 

www.bottlecycler.com 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 


Superannuation 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Your App 

Ph: 1300 765 385 

www.unidapsolutions.com.au 

Answers IT Pty Ltd 

Ph: 07 3123 7929 

www.answersit.com.au

IT’S ALL ABOUT WHAT’S INSIDE 

From the inspired artists at our design studios to the technical expertise of our mechanical engineers, our core 

value of passion drives everything we do. Our goal is to give you more of what works for you and your customers 

like our new range of Venue Management Solutions, and leading-edge cabinets to transform your floor. 

Immerse yourself in our diverse portfolio that illustrates both choice and flexibility for your venue. 

Visit us at stand 100 at the Australasian Gaming Expo 2018 

to see how we can build on your success, together. 

EVERY ELEMENT. EVERY INNOVATION. EVERYTHING WE HAVE.

01_QHA_July_Entire Book

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