I. Table of Contents - ISS

tatiana\Bank Book\Public Bank Book\FINAL ISS PUBLIC Bank IM - Press Release to EMTN_1.doc 9 Nov 2005 10:32 17/91
D. Company Overview
1. Company Description
17
Executive Summary
ISS is one of the world's largest providers of facility services, with operations in 43 countries in Europe,
South America, Asia and Australia. ISS is Europe's largest provider of cleaning services and is one of
the top three cleaning companies, based on revenue, in Austria, Belgium, Hong Kong, the Netherlands,
the Nordic region (Sweden, Denmark, Norway and Finland), Singapore, Spain, Switzerland, and the
United Kingdom. ISS has a diversified customer base of more than 100,000 public and private sector
customers. The Company employs more than 305,000 employees worldwide and is among Europe's
ten largest private employers as of September 30, 2005. In 2004, ISS had total revenue of DKK 40.4
billion (EUR 5.4 billion) and EBITDA of DKK 2.9 billion (EUR 386 million). For the twelve months
ended September 30, 2005, ISS had revenue of DKK 45.1 billion (EUR 6.0 billion) and EBITDA of
DKK 3.3 billion (EUR 440 million).
Figure 2: ISS Service Overview (1)
Facilities Services
Cleaning Property Catering Office IFS
Daily Office
Cleaning
Dust Control
Washroom
Services
Specialised
Cleaning
Food Hygiene
Maintenance
Landscaping
HVAC
Pest Control
Damage Control
Operation of
Canteens Within
Customer
Facilities
Event Catering
Call Centres
Reception
Services
Office Logistics
Access Control
Integrated
Facilities
Services
Revenues
(’04 DKKm) 26,429 8,252 2,003 1,822 1,230
% of Total
Revenues 66% 21% 5% 5% 3%
Note:
(1) Excludes Health Care operations, which were divested in two separate transactions in H1 2005.
Source: ISS
ISS has been operating for more than 100 years. The Company started as a security company and
began offering cleaning services in 1934. Since that time, ISS has expanded its business, both
through organic growth and acquisitions, and its facility services currently include:
� Cleaning Services, which represented approximately 66% of 2004 revenue, include daily office
and facility cleaning, dust control, washroom and specialized cleaning services;
� Property Services, which represented approximately 21% of 2004 revenue, include landscaping,
damage control services, building maintenance and pest control services;
� Office Support Services, which represented approximately 5% of 2004 revenue, include call
centres, reception services, office logistics and access control;
� Catering Services, which represented approximately 5% of 2004 revenue, include company
restaurants, catering, event catering, executive dining and office catering solutions such as coffee
points; and