I. Table of Contents - ISS

tatiana\Bank Book\Public Bank Book\FINAL ISS PUBLIC Bank IM - Press Release to EMTN_1.doc 9 Nov 2005 10:32 25/91
A. Large and Diversified Business
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Company Characteristics
ISS is one of the world’s largest providers of facility services, with 2004 revenue of DKK 40.4 billion
(EUR 5.4 billion) and operations in 43 countries in Europe, South America, Asia and Australia. In 2004,
no more than 19% of ISS’s 2004 revenue was generated in any one country, with France being the
largest contributor to revenue. The services ISS offers are diverse and, in addition to cleaning, include
property, office support, catering and integrated facility services. Through its size and diversification
ISS has reduced its exposure to any single country, industry sector, customer or service.
As of September 30, 2005, ISS had more than 100,000 public and private sector customers, and in
2004, revenue derived from its ten largest customers was less than 5% of its total revenue.
Table 9: ISS’s Ten Largest Customers (2004)
Top 10 Customers
Annual Contract Revenues
DKK million % of Total Revenues
1. Customer A 213 0.5%
2. Customer B 203 0.5%
3. Customer C 176 0.4%
4. Customer D 149 0.4%
5. Customer E 149 0.4%
6. Customer F 144 0.4%
7. Customer G 144 0.4%
8. Customer H 137 0.3%
9. Customer I 134 0.3%
10. Customer J 129 0.3%
1,578 3.9%
Source: ISS
B. Leading Market Positions
ISS is Europe’s largest provider of cleaning services and one of the largest providers of facility
services globally. ISS is also one of the top three cleaning companies in the majority of the countries in
which it operates, including in the United Kingdom, the Nordic Region (Sweden, Denmark, Norway
and Finland), the Netherlands, Belgium, Switzerland, Austria, Spain, Hong Kong and Singapore. In
2004, 67% of ISS’s revenue was derived from its top 13 countries. ISS believes that these market
positions increases the company’s ability to leverage its resources through increased cross-utilisation
and sharing of best practises. In addition, ISS believes that its market positions increase its credibility
as a contract provider, assisting it in obtaining and effectively servicing new contracts from larger,
high-volume customers, including contracts involving multiple services or locations. ISS’s market
positions and size also enable the Company to achieve more efficient management and administrative
functions i.e. leveraging overheads. ISS believes the same factors also assist it in attracting and
retaining qualified local managers.