I. Table of Contents - ISS

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tatiana\Bank Book\Public Bank Book\FINAL ISS PUBLIC Bank IM - Press Release to EMTN_1.doc 9 Nov 2005 10:32 46/91 Table 17: Key Historical Events 1901 1934 1946 1952 1965 1975 1977 1979 1988 1989 1996 1997 1999 2000 2001 2002 2005 2005 2005 ISS is established 46 Company Overview Det Danske Rengøringsselskab A/S (The Danish Cleaning Company) is established as an independent subsidiary of the security company The first geographical expansion outside Denmark, into the Swedish market Norsk Rengjøringsselskap AS is set up in Norway Starts up cleaning services operations in Germany The consolidated revenues of the Group reaches DKK 1 billion ISS’s shares are listed on the Copenhagen Stock Exchange (1) Expands into the US through acquisition Acquires cleaning companies in Denmark, Norway, Sweden, West Germany and the USA. These acquisitions bring the total number of Group employees past 100,000 Acquires cleaning companies in the UK, Sweden and Germany. ISS’s B-shares are listed on the International Stock Exchange in London Signs an agreement to sell ISS Inc. (ISS’s US subsidiary) to Aaxis Limited, a Montreal-listed company, simultaneously taking a 19.5% stake in Aaxis Sale of ISS Inc. is completed. ISS American Depositary Receipts (ADRs) are de-listed from the New York Stock Exchange Acquires Abilis, the second largest European provider of cleaning and specialised services, in a DKK 3.6 billion acquisition, the Group's largest ever. Abilis has approximately 50,000 employees and an annual revenues in 1998 of DKK 5.2 billion Eric Rylberg is appointed CEO. A new five-year strategy create2005 is launched introducing the facility services concept Celebrates 100 year anniversary. Acquires Eurogestion to expand service offering in pest control and enters the Australian market Sale of 100% of the Health Care operations to EQT Partners in two separate transactions Route101 Strategy communicated to shareholders ISS taken private by funds advised by EQT Partners and Goldman Sachs Capital Partners Note: (1) ISS’s shares were delisted on June 21, 2005 in connection with the Acquisition. C. Services Overview Please see below for a more detailed description of the four individual service offerings and IFS; 1. Cleaning Services ISS provides daily office and facility cleaning for commercial customers, dust control and washroom services and specialized cleaning services. ISS’s dust control services consist primarily of the provision and cleaning of floor mats, as well as the provision of various other entry-way solutions. ISS’s washroom services include a washroom services solution, in which ISS provides technical and hygiene services and products, including hardware, such as soap dispensers, and consumables such as paper towels. ISS also provides cleaning services to customers with specialized requirements such as medical facilities, automotive paint shops and ‘‘clean room’’ facilities used by manufacturers of electronic components. Specialized services also include food hygiene services, which involve the cleaning of food production and preparation facilities to particular hygiene standards and consulting services relating to bacterial management. ISS offers cleaning services in all of its operations. Set forth below is unaudited information regarding ISS’s cleaning services revenue for the periods presented. Percentage figures represent the proportion of total ISS revenue for such periods.
tatiana\Bank Book\Public Bank Book\FINAL ISS PUBLIC Bank IM - Press Release to EMTN_1.doc 9 Nov 2005 10:32 47/91 Table 18: Breakdown of Revenues, Cleaning Services 47 For the Year Ended 31-Dec 2002 2003 2004 Company Overview Revenues (1) : (unaudited) DKK (‘000) (% of total) DKK (‘000) (% of total) DKK (‘000) (% of total) Cleaning services: Other Cleaning Services 25,134 70 24,329 68 25,107 63 Food Hygiene Services 1,058 3 861 2 930 2 Washrooms and Dust Control 190 1 209 1 392 1 Total Cleaning Services 26,382 74 25,399 71 26,429 66 Note: (1) Excludes revenues attributable to discontinued operations. Source: ISS 2. Property Services ISS provides Property Services, which comprise landscaping, damage control, building maintenance and technical services and pest control services. ISS’s landscaping services include the design, construction and maintenance of gardens, parks and other green areas. ISS also provides damage control services in which it assists customers who have incurred damage as a result of natural disasters, fires, floods and other extraordinary events. These damage control services include restoration, including the recovery of data from information technology systems and damage containment. ISS’s building maintenance and technical services range from janitorial services to more specialized services such as the maintenance of heating, ventilation and air conditioning systems. Its pest control services range from prevention and eradication to disinfection and hygiene consulting services in relation to rodents, insects, birds and other pests. Currently, ISS offers its property services primarily in Northern Europe, Continental Europe, and Australia. The following unaudited table indicates ISS’s revenue from its various property services for the periods presented. Percentage figures represent the proportion of total ISS revenue for such periods. Table 19: Breakdown of Revenues, Property Services For the Year Ended 31-Dec 2002 2003 2004 Revenues (1) : (unaudited) Property Services: DKK (‘000) (% of total) DKK (‘000) (% of total) DKK (‘000) (% of total) Landscaping 1,839 5 2,164 6 2,804 7 Damage Control 1,731 5 1,818 5 1,656 4 Building Maintenance and Technical Services 1,560 4 1,612 5 2,696 7 Pest Control 677 2 907 3 1,096 3 Total Property Services 5,807 16 6,501 19 8,252 21 Note: (1) Excludes revenues attributable to discontinued operations. Source: ISS 3. Office Support Services ISS provides a broad range of office support services such as call centres and reception services, including switchboard, help desk and front desk staffing and the booking of meeting rooms. In addition, office services include office logistics, including mail processing, document copying, printing and shredding, data entry and scanning, office moves and stationery supply services. ISS also provides access control services, including security protection of property, assets and people.
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I. Table of Contents - ISS

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