I. Table of Contents - ISS

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A. Industry Overview
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Industry Overview
The market data included in this section represent estimates taken from external sources. While ISS
Holding has compiled, extracted and reproduced market or other industry data from external sources,
including third party or industry or general publications, ISS has not independently verified such data.
Where percentage ranges are presented, these ranges represent the estimated range of average
growth rates of the relevant service in the major countries within the European facility services market.
There can be no assurance as to the accuracy and completeness of, and ISS Holding and its
subsidiaries take no responsibility for, such data.
Acquisition vehicles controlled by funds advised by the Sponsors commissioned an internationally
recognized consulting firm to prepare an independent survey of the European facility services market,
ISS’s primary market. ISS believes that its non-European markets generally exhibit characteristics
that are similar to the European facility services industry, although the European market may be more
mature in certain respects. For purposes of the survey, the European facility services market was
defined as cleaning, property, office and catering services within the broader market in Europe for
support services that facilitate the primary operations of private and public sector entities. The facility
services market and its various segments may be defined in a number of ways, and competitors within
the facility services market may define the market differently.