Credit Management Jan:Feb 2019

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AWARDING BODY LEVEL 3 DIPLOMA IN CREDIT MANAGEMENT (ACICM) NAME Swapnil Alex Lopes Nicola Balfour Adam Bebbington Danielle Booth Samantha Bressington Jason Broom CONGRATULATIONS Congratulations to all of the following, who successfully achieved Diplomas in Credit Management. LEVEL 5 DIPLOMA IN CREDIT AND COLLECTIONS (MCICM(GRAD)) NAME Christopher Buckard Lee Connor Jonathan Coxon Emily Harding Kathryn Brown Andrea Eason Vincent Kanema Nela Mencner Laurentiu-Bogdan Paxaman Lynn Roy Valentina Tsialiatidou Toni West Kerry-Lea Weston Daniel Wicks Ellen Wright Remi Zubairy LEVEL 3 DIPLOMA IN DEBT COLLECTION (ACICM) NAME Ashley Coates Richard Hollows Laura Wood LEVEL 3 DIPLOMA IN MONEY & DEBT ADVICE (ACICM) NAME Cathryn Mitton James Shuttleworth Charles Momo Julie-Anne Moody-Webster Matthew Norman Samantha Puddy Alice Purdy Kelly Rowlands Damien Senior Kieran Way The The Recognised Standard Standard / / www.cicm.com / January / November / February 20172019 / PAGE / PAGE 56 56
BRANCH NEWS Kicking things off Ireland Branch Glyn Powell FCICM, Branch Chairman presenting the award to the Irish Collections Team of the Year. THE newly formed Ireland branch is up and running with a group of committed and enthusiastic members, whose knowledge and combined experience will benefit the entire credit community in Ireland. Following the inauguration meeting in Croke Park, the committee was elected as follows: Glyn Powell, Branch Chair; Paul Whittaker, Secretary; Massimo Lepri, Treasurer; Ian Finnie, VisionNet; Ralph Montforts, Maxim Integrated; Declan Flood, CEO of Irish Credit Management Training; Jane Kloska, KPMG; and Michael Burke, National Lottery. In November, we co-hosted an excellent All Ireland Utilities Conference in the City North Hotel in conjunction with the Northern Irish Branch. This was a full day event with expert speakers on topics relevant to all working in this sector including: ‘Robotics, Automation and Artificial Intelligence in Credit and Customer Management’ by Brian Morgan FCICM from Rimilia; ‘Recruitment, Development & Retention Strategies’ from Orlagh Reynolds of Hays Recruitment; and two sessions on vulnerable customers from Pauline Brown of St. Vincent de Paul and Debbie Tuckwood, Head of Education and Professional Development at CICM. We also looked at areas including fraud and regulations with an open forum with a panel of experts on hand to answer specific questions from the audience. There have been a number of committee meetings and there is a full calendar of events planned for 2019. On the Education front we are launching the CICM Diploma course in Dublin in conjunction with Irish Credit Management Training (ICMT), starting in UCD, Belfield on 21 February 2019. It will be classroombased and the first term will cover Credit Management and Business Environment for ten weeks and hope to attract a large number of students to gain a valuable qualification. We are also offering a selection of assignment-based subjects, where students will attend four half day sessions to learn, prepare and finalise their assignments on a number of valuable credit related topics. It is our intention to grow an active, valuable and informative organisation in Ireland for everybody working in the area of credit management. AUTHOR: Declan Flood FCICM The Journey Ahead Sheffield and District Branch SHEFFIELD and district branch members and guests had an interesting and enjoyable evening taking part in The Journey Ahead workshop at the cuttingedge AMP Technology Centre facility in Sheffield. Following refreshments and an opportunity to network with like-minded credit professionals guests were seated and presentations began. Daniel Cherry of Hays was able to give a sneak peek into the upcoming Hays UK Salary Survey and Recruiting Trends guide 2019. At the time of writing the official launch was weeks away and CICM members had a preview of top secret statistics on the current employment market with a focus on credit. Some surprisingly optimistic findings were observed. Simon Johnson delivered a presentation on interpreting company accounts and credit reports. This was an in-depth lecture looking at case studies within credit delivered by the top talent within the industry. A fantastic opportunity to learn, absorb and ask questions for both experienced and budding credit professionals. Simon was able to give an invaluable insight into how he has been able to reach his position as UK Credit Director at SIG. Finally, CICM Vice President Laurie Beagle gave a highly informative and personable update on all things CICM. Laurie guided us through the many benefits of membership and the more varied study options now available as well as how to get more involved with the branch. Laurie was able to give his account on how CICM has facilitated so much throughout his career. Following the presentations, the members of the committee relished the opportunity to speak to members and potential new members on a one-to-one basis to share knowledge and experiences. It was a real joy to spend time with credit professionals starting out on their journeys. As the evening came to an end after much food for thought, members and guests were delighted to leave with a CICM goodie bag containing coffee cup, drink mat, pen and even a stick of CICM rock! Many thanks to CICM HQ, AMP Technology Centre, Simon Johnson, Laurie Beagle and all attending members and guests for making the evening a great success. The committee would like to thank all sponsors and members for their continued support of the branch and its events in 2018. We look forward to seeing you all again and welcoming new members and promoting credit as a profession across the region in 2019 further. Author: Daniel Cherry The Recognised Standard / www.cicm.com / January / February 2019 / PAGE 57
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CREDIT MANAGEMENT CM JANUARY/FEBRUA
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EDITOR’S COLUMN The need for cons
Page 6 and 7: NEWS IN BRIEF CICM TO RELAUNCH EAST
Page 8 and 9: NEWS IN BRIEF Pack your bags NEW a
Page 10 and 11: NEWS IN BRIEF Prize Winners Two ca
Page 12 and 13: INSOLVENCY Trust, transparency, con
Page 14 and 15: OPINION AUTHOR - SEAN FEAST FCICM P
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Page 18 and 19: TOWN AND COUNTRY CHEMICAL REACTION
Page 20 and 21: CREDIT PRODUCTS DUN & Bradstreet of
Page 22 and 23: VIEW FROM THE SEAFRONT A classical
Page 24 and 25: COUNTRY FOCUS Northern Ireland is o
Page 26 and 27: TRADE TALK PANIC STATIONS How busin
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Page 32 and 33: OPINION PULLING THE WOOL Looks can
Page 34 and 35: 80 YEARS OF THE CICM Meeting of min
Page 36 and 37: PAYMENT TRENDS Reasons to be cheerf
Page 38 and 39: THE RECOGNISED STANDARD CICM Britis
Page 40 and 41: LEGAL MATTERS More FOS anyone? Prop
Page 42 and 43: INTRODUCING OUR CORPORATE PARTNERS
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Page 46 and 47: ASK THE EXPERTS Payment received? W
Page 48 and 49: EDUCATION REACHING THE TOP The role
Page 50 and 51: HR MATTERS Deliberate data disclosu
Page 52 and 53: CAREER’S ADVICE NEW YEAR NEW ROLE
Page 54 and 55: The Recognised Standard / www.cicm.
Page 58 and 59: BRANCH NEWS Deal or No Deal Confere
Page 60 and 61: TAKE CONTROL OF YOUR CREDIT CAREER
Page 62 and 63: View our digital version online at
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Page 68: www.tcmgroup.com Probably thebest d
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Credit Management Jan:Feb 2019

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