Selling Travel April 19

AGENTS TALK
23
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This month #agentstalk about...
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TRAVEL AGENT RANTS & RAVES
This month Jenny Jackson asks: "How do you explain to clients the benefits of
booking with an agent rather than online?"
Agents
overheard
Jenny Jackson
Founder of Luxury
Travel Guru
“I say: I'm a professional,
qualified travel agent. Don't
undersell yourself, you're
worth more! Also, it's a good
idea to keep a note of those
repeat offenders and charge
them when they first place an
enquiry or refuse them.”
“It's also cheaper to dye your
hair yourself, or do an oil
change for your car. However,
many pay others to do it
without batting an eyelid. Why
is this different?”
“I have eyes, ears, a heart,
a soul, experience and
knowledge. I listen to what you
want and deliver on that, while
managing your expectations,
and I'm there for you every
step of the way. I care that
you have the best holiday
and experience possible, a
computer doesn't have or do
any of those things.”
“The industry is not what it was
a few years ago. Adapt or die.”
“Ask them: what would happen
if something goes wrong? If
they book with an agent we
are at the end of the phone.
Remind them of the ash
cloud crisis, companies going
bust, and fake companies on
the internet.”
“I will sell you the holiday
that is RIGHT for you, not the
one that keeps appearing on
every search you make online!”
“I can request nice rooms, I
know the good hotels and I
know the rubbish ones.”
"I was once
asked by a client
what temperature
the bottled water
would be in the
hotel?"
“Client
asked: ‘Can
You advise
Etihad that I
only drink
Fever Tree
tonic with
my gin’”
“Genuine complaint about a
cruise holiday from years
ago: ‘I asked for an outside
cabin but only the balcony
was outside!’”
@cathieodea in the Chocolate
Hills of the Philippines
INSTAFAM
@cruisefairyuk in BVI with
@CruiseNorwegian
@notjusttravel hosted a
ski fam trip to Banff
Going on a fam trip? Tag
@sellingtravel in your
#instafam and you could be
here next month!
“A customer
complained that I
hadn’t told him
there would be oil
on the road in
Naples which
resulted in him
having a bump in
his hire car...”
sellingtravel.co.uk