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Business Action | June / July 2019

June / July 2019 issue of the independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more. Full magazine available to non-subscribers mid-August. Subscribers and get priority access of new issues of Business Action on publication. Subscribe at http://www.business-action.co.uk/subscription-packages

June / July 2019 issue of the independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

Full magazine available to non-subscribers mid-August.

Subscribers and get priority access of new issues of Business Action on publication. Subscribe at http://www.business-action.co.uk/subscription-packages

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usiness<br />

ACTION<br />

north enterprise<br />

devon<br />

growth<br />

innovation<br />

news & views<br />

On the crest of a wave<br />

New people, new investment, new premises<br />

Penny Power OBE<br />

Is business easy?<br />

The writing is on the wall<br />

Hi-tech wall printer is first in the UK<br />

Blind Man Roy<br />

Construction champion to scale three peaks<br />

business-action.co.uk | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | @businessactionm


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CONTENTS<br />

business<br />

ACTION<br />

Web site | business-action.co.uk<br />

Online version | business-action.uk<br />

Vol 1 Issue 3 – <strong>June</strong> / <strong>July</strong> <strong>2019</strong> – distribution 2,500 across North Devon<br />

CONTENTS<br />

TDK-Lambda opens £1m EMC test centre........................................... 2<br />

Agency’s mission leads to bigger office.............................................. 2<br />

HR consultancy to open fourth UK office............................................ 3<br />

Ryanair launches Exeter to Alicante winter flights........................ 3<br />

Triple wins for legal team in regional law awards........................... 4<br />

Packaging firm maintains capital investment................................... 4<br />

Large format wall printer is first in UK.................................................. 5<br />

Editor’s view......................................................................................................... 6<br />

<strong>Business</strong> listings............................................................................................... 6<br />

North Devon to host new technology institute centre.................. 6<br />

North Devon Manufacturers Association <strong>2019</strong> Awards............... 7<br />

Biggin’ up beverages....................................................................................... 8<br />

Penny Power OBE: Is business easy?.................................................. 9<br />

From art to architecture................................................................................. 10<br />

North Devon Enterprise Day....................................................................... 11<br />

Heritage cob blocks......................................................................................... 11<br />

BBxpo: Bideford <strong>Business</strong> Expo.............................................................. 12<br />

People...................................................................................................................... 14<br />

Digital Agency’s Achievements................................................................. 15<br />

Intelligence in <strong>Business</strong>................................................................................ 15<br />

Magnetic Devon: From New York to Ilfracombe............................... 16<br />

Subscribe to <strong>Business</strong> <strong>Action</strong>.................................................................... 16<br />

Cheers! Brewery celebrates orders from across the UK............ 17<br />

In the Hot Seat: Jack Richards of Applegate..................................... 18<br />

Shaking off the corporate accountancy image................................. 19<br />

Quality and detailed design......................................................................... 20<br />

Co-founder on UK jewellery power list................................................. 20<br />

Blind Man Roy set to scale three peaks............................................... 21<br />

North Devon Show............................................................................................ 22<br />

EDITORIAL<br />

Robert Zarywacz<br />

Editor, Designer & Publisher<br />

t: 07971 176044<br />

e: robertz@business-action.co.uk<br />

@robertz<br />

ADVERTISING<br />

Alan Williams<br />

Advertising, Distribution & Publisher<br />

t: 07970 671192<br />

e: alan@business-action.co.uk<br />

© Need it Find it <strong>2019</strong>. All information in this magazine is published in good faith.<br />

Any views expressed are not necessarily those of the publisher, Need it Find it.<br />

Readers are strongly recommended to seek advice from an appropriate professional<br />

before taking any action on any topic discussed in the magazine and to check full<br />

terms and conditions of any products or services promoted in advertisements.<br />

INITIATIVES & CONSULTATIONS<br />

New recruiters service<br />

Gradsouthwest, the graduate<br />

job board for the South West,<br />

is offering free recruitment<br />

advertising for paid internships,<br />

placements and projects<br />

of up to 12 weeks’ duration in<br />

South West England and Wales.<br />

Gradsouthwest actively<br />

encourages students to<br />

gain work experience and<br />

employers to offer work experience.<br />

However, students and<br />

graduates often don’t know<br />

how to find quality roles and<br />

recruiters often don’t have the<br />

budget to advertise.<br />

Gradsouthwest is offering<br />

this service as a solution to<br />

these problems. The service is<br />

limited to two free recruitment<br />

adverts per company / organisation<br />

per year. The role must<br />

be paid at least minimum wage<br />

and must be a position which<br />

could be reasonably assumed<br />

to be at undergraduate or<br />

graduate level.<br />

■■Details gradsouthwest.com<br />

Agricultural consultation<br />

Exmoor National Park<br />

Authority is inviting comments<br />

on new guidance into how<br />

new homes for rural workers<br />

and farming families in the<br />

National Park can be applied<br />

for, as part of a public consultation<br />

running for six weeks until<br />

18 <strong>June</strong> <strong>2019</strong>.<br />

The draft ‘Rural Worker<br />

and Succession Farm Dwelling<br />

Guidance’ applies to those<br />

working in land-based businesses<br />

in the National Park,<br />

such as farming or forestry, and<br />

is supplementary to existing<br />

national guidelines as well as<br />

those set out in the Local Plan<br />

for the National Park.<br />

The draft guidelines and<br />

comments form are available<br />

from the Exmoor National Park<br />

Authority web site, while hard<br />

copies are available at National<br />

Park Centres in Dulverton,<br />

Dunster and Lynmouth,<br />

Lynton and Porlock libraries,<br />

Exmoor House in Dulverton<br />

and West Somerset and North<br />

Devon Council Offices in<br />

Williton and Barnstaple.<br />

■■Details exmoor-nationalpark.gov.uk<br />

Cover photo: Woolacombe waves by Robert Zarywacz<br />

Taking Teaching Further<br />

Petroc is looking to initiate<br />

innovative collaboration<br />

between micro SMEs and<br />

start-up businesses and Further<br />

Education (FE) as part of the<br />

national Taking Teaching<br />

Further programme.<br />

Taking Teaching Further<br />

aims to attract experienced<br />

industry professionals, with<br />

expert technical knowledge<br />

and skills, to work with FE in<br />

delivering masterclasses and<br />

collaboration. The objectives<br />

are to develop a programme of<br />

two-way secondments between<br />

industry and FE to embed<br />

digital and employability skills<br />

across the curriculum.<br />

Financial incentives<br />

are available for successful<br />

businesses.<br />

This provides the opportunity<br />

for academics and<br />

industry to work in partnership<br />

and deliver current<br />

skills required for students to<br />

enhance employability.<br />

■■Details 01271 852428 or<br />

projects@petroc.ac.uk<br />

Small <strong>Business</strong> Saturday<br />

The UK’s most successful small<br />

business campaign, Small <strong>Business</strong><br />

Saturday, is returning on<br />

Saturday 7 December <strong>2019</strong>. In<br />

2017, the campaign saw an estimated<br />

£748 million spent with<br />

small businesses across the UK<br />

on Small <strong>Business</strong> Saturday.<br />

Once again, the campaign<br />

will be highlighting 100 small<br />

businesses, one a day for the<br />

100 days leading up to Small<br />

<strong>Business</strong> Saturday <strong>2019</strong>. For<br />

the past six years, the 100 have<br />

not only received exposure<br />

on Small <strong>Business</strong> Saturday’s<br />

social media channels and in<br />

the local and national press, but<br />

also joined the Small <strong>Business</strong><br />

Saturday team in London at a<br />

number of official receptions.<br />

Applications are now open.<br />

■■Application details at<br />

smallbusinesssaturdayuk.com<br />

North Devon<br />

Enterprise Day<br />

The first North Devon<br />

Enterprise Day on Thursday<br />

24 October celebrates all businesses<br />

in the area.<br />

■■Details page 11<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 1


TDK Corporation has officially<br />

opened its TDK-Lambda UK<br />

EMC Centre located next to<br />

its manufacturing facility in<br />

Ilfracombe. The company,<br />

which celebrates 60 years in<br />

power this year, welcomed<br />

Hiroyuki Yashiro, president of<br />

TDK-Lambda Corporation,<br />

who cut the ribbon at the grand<br />

opening ceremony.<br />

“It is an honour to welcome<br />

President Yashiro from Tokyo<br />

to perform our opening<br />

ceremony,” says Adam Rawicz,<br />

managing director of TDK-<br />

Lambda EMEA.<br />

“The opening of this EMC<br />

Centre is testament to the<br />

11 months after opening<br />

its Bideford office, Simple<br />

Recruitment has moved to<br />

bigger premises in Queen<br />

Street as a result of its growing<br />

success in North Devon.<br />

Growing team<br />

Established in Midsomer<br />

Norton in 2009, managing<br />

director Jayla Wilcox decided<br />

to open the North Devon<br />

office after holidaying here<br />

several times with family.<br />

Since opening in <strong>July</strong> 2018, the<br />

Bideford team has expanded<br />

to three members to meet the<br />

enthusiastic response from the<br />

area’s business clients and candidates.<br />

Permanent consultant<br />

Karen Wraxton and temps<br />

consultant Caitlin Wood continue<br />

developing and driving<br />

the business forward, assisted<br />

by branch administrator Charlotte<br />

Heath, who ensures the<br />

smooth running of the office.<br />

Building a reputation<br />

“We have well-known clients<br />

on board and a good candidate<br />

base and are growing<br />

every week,” says Jayla Wilcox,<br />

who attributes the company’s<br />

success to “building a good<br />

reputation for a good solid<br />

service, communication, honesty,<br />

reliability and integrity”.<br />

“We do care, whether we’re<br />

putting someone forward for<br />

a temp job or a career role,”<br />

Jayla adds. “We are changing<br />

continued inward investment<br />

by TDK Corporation and will<br />

enable the design teams to<br />

their life and we take that<br />

seriously.”<br />

Jayla started Simple<br />

NEWS<br />

TDK opens £1m EMC test centre<br />

Official opening: (from left) Hiroyuki Yashiro, president, TDK-Lambda Corp;<br />

Adam Rawicz, managing director, TDK-Lambda EMEA; Phil Scotcher &<br />

Geoff Wilby, joint managing directors, TDK-Lambda UK; Kazuhiko Sekimoto,<br />

general manager administration division, TDK-Lambda Corporation Japan<br />

continue to develop the next<br />

generations of world-class<br />

leading-edge power supplies.”<br />

Recruitment with many years’<br />

experience of high street<br />

recruitment with the aim of<br />

The £1 million EMC Centre,<br />

which houses an anechoic test<br />

chamber, enables the company<br />

to perform EMC (electromagnetic<br />

compatibility) test<br />

measurements in full compliance<br />

with EN, CISPR and<br />

ANSI standards. This will allow<br />

TDK-Lambda to fully certify<br />

its power supply products<br />

onsite, without the need to use<br />

a third-party test house.<br />

In addition, TDK engineers<br />

will be able to provide a much<br />

deeper level of support, assisting<br />

customers to gain compliance of<br />

their end equipment.<br />

■■Details 01271 856600 or<br />

uk.tdk-lambda.com<br />

Agency’s mission to make recruitment simple<br />

leads to bigger office<br />

Expanding team: (from left) branch administrator Charlotte Heath,<br />

temps consultant Caitlin Wood, managing director Jayla Wilcox<br />

and permanent consultant Karen Wraxton<br />

Simple Recruitment welcomes clients and candidates to its new office:<br />

(from left) Charlotte Heath, Karen Wraxton, Jayla Wilcox and Caitlin Wood<br />

providing a ‘simple’, cost-effective<br />

and timely recruitment<br />

solution for both clients and<br />

candidates, where consultants<br />

listen to the needs and wants<br />

of each party.<br />

“We take great pleasure<br />

in making the recruitment<br />

process simple, so whether you<br />

are looking for the next step<br />

in your career or the newest<br />

addition to your team, we are<br />

more than happy to help.”<br />

Industrial and commercial<br />

Simple Recruitment specialises<br />

in both permanent<br />

and temporary recruitment<br />

services across industrial<br />

and commercial sectors. Its<br />

dedicated permanent division<br />

develops relationships with<br />

each client to understand<br />

their business, what a vacancy<br />

entails and what they require<br />

from a new recruit in terms<br />

of skill set, experience and<br />

personality, so it can ensure<br />

these goals are met.<br />

It also provides temps on<br />

both a short and long-term<br />

basis, covering many job roles<br />

from reception and PAs to<br />

production operatives, forklift<br />

drivers and more.<br />

Jayla concludes: “We get<br />

to know each and every one<br />

of our clients and candidates<br />

to ensure that the match is<br />

always perfect.”<br />

■■Details 01237 439500 or<br />

simplerecruitmentltd.co.uk<br />

2 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


HR consultancy to open fourth UK office<br />

Fitzgerald HR celebrated<br />

its 10th year in business in<br />

2018, and has experienced<br />

significant growth since<br />

Lucy Fitzgerald began the<br />

consultancy in 2008. From its<br />

head office in Barnstaple, the<br />

consultancy has expanded to<br />

include offices in Somerset<br />

and London.<br />

It is also opening an Exeter<br />

office in <strong>June</strong> in response<br />

to the growing demands of<br />

developing businesses in the<br />

South West.<br />

“This is a great time for<br />

businesses in the South<br />

West, and we’re excited for<br />

Members of the Fitzgerald HR Barnstaple and Wellington offices: (from left) Charlotte Pengelly, Helen Rook, Alice Hellmund,<br />

Emily Errington, Gemma Churchill and Vicki May<br />

the future,” says director and<br />

founder Lucy Fitzgerald.<br />

“Over the past 10 years,<br />

we’ve been lucky to work with<br />

amazing businesses, from<br />

start-ups to well-established<br />

organisations across industries<br />

and sectors throughout the<br />

South West.<br />

“Our success has been a<br />

result of the customised and<br />

personal service that we deliver<br />

to each and every one of our<br />

clients. Many of our clients<br />

consider us to be an integral<br />

part of their in-house team.<br />

“Our new office will<br />

mean that we can support<br />

more businesses across the<br />

South West and beyond, and<br />

continue to deliver our highquality<br />

service to new and<br />

established clients.”<br />

This summer, Fitzgerald<br />

HR is bringing back its HR<br />

talk sessions through webinars<br />

and seminars to help more<br />

businesses get the HR basics<br />

right to manage risk, compliance<br />

and comply with employment<br />

law, as well as attract and<br />

retain staff. Keep an eye on<br />

the Fitzgerald HR web site for<br />

more information.<br />

■■Details 01271 859267 or<br />

www.fitzgeraldhr.co.uk<br />

Lucy Fitzgerald, director and<br />

founder of Fitzgerald HR<br />

Ryanair launches Exeter to Alicante winter flights<br />

Ryanair is launching new<br />

winter flights from Exeter<br />

Airport to Alicante in Spain<br />

starting 29 October <strong>2019</strong>.<br />

The announcement of the<br />

twice-weekly service was made<br />

days after Ryanair launched<br />

three new routes from Exeter<br />

to Malta, Malaga and Naples,<br />

its first ever flights from the<br />

Devon airport.<br />

It will also enable passengers<br />

to continue flying from Exeter<br />

to Alicante when Flybe stops<br />

its winter service in October.<br />

Flybe has confirmed the route<br />

will cease when it withdraws a<br />

jet aircraft from Exeter on 26<br />

October as part of its planned<br />

fleet reduction strategy. It is<br />

focusing instead on its Q400<br />

aircraft, which operate the vast<br />

majority of its domestic and<br />

European routes from Exeter.<br />

Matt Roach, managing<br />

director of Exeter Airport, said:<br />

“We’re delighted that Ryanair<br />

is expanding its network from<br />

Exeter and that there will be no<br />

gap in service for passengers to<br />

Alicante between the summer<br />

and winter timetable.<br />

“Ryanair has predicted up<br />

to 85,000 extra passengers a<br />

year though Exeter, taking our<br />

numbers above one million for<br />

the first time since 2007.”<br />

To cater for extra demand,<br />

Exeter Airport is investing<br />

£1 million in new passenger<br />

handling facilities in preparation<br />

for the peak season.<br />

Ryanair’s flights from Exeter<br />

to Alicante will operate twice a<br />

week on Tuesdays and Saturdays,<br />

and are on sale now at<br />

ryanair.com.<br />

■■Details exeter-airport.co.uk<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 3


Slee Blackwell’s personal<br />

injury and clinical negligence<br />

team did not just win once at<br />

the recent Devon and Somerset<br />

Law Society’s awards<br />

ceremony, but returned to<br />

Barnstaple with three awards.<br />

Elizabeth Duncan won<br />

Legal Hero of the Year for her<br />

work in abuse law and stress<br />

at work cases. She was also<br />

Highly Commended in the<br />

Chartered Legal Executives<br />

category, while the department<br />

was Highly Commended<br />

in the Team of the Year award.<br />

The ceremony was held<br />

at Exeter Cathedral and was<br />

attended by lawyers from<br />

across Devon and Somerset.<br />

Elizabeth, who deals with<br />

personal injury and sexual<br />

abuse claims, was thrilled:<br />

“I feel hugely honoured to<br />

win this award from such a<br />

respected organisation. I am<br />

passionate about the work<br />

that I do and proud to be<br />

able to give people who have<br />

NEWS<br />

All year 24/7 business services<br />

Contemporary meeting venue<br />

Great facilities & services<br />

Choice of packages<br />

Including activities<br />

Training events<br />

Call today for our business package<br />

prices & details 01271 862446<br />

ilfracombecarlton.co.uk<br />

Triple wins for personal injury<br />

and clinical negligence team<br />

in regional law awards<br />

Banner 2.indd 1 20/03/<strong>2019</strong> 16:20:58<br />

Slee Blackwell’s personal injury and clinical negligence team with their award<br />

felt powerless and voiceless a<br />

means to fight back, whether<br />

they have survived sexual<br />

abuse or workplace bullying or<br />

suffered life-changing injuries.<br />

I am touched and grateful that<br />

this award will help to raise<br />

the profile of those subjected<br />

to abuse in all its forms.”<br />

Clinical negligence partner<br />

Oliver Thorne said, “To be<br />

shortlisted in these award<br />

categories is an achievement<br />

in itself, but for the team to<br />

receive an award and then for<br />

Elizabeth to receive her awards<br />

was wonderful. The team have<br />

worked exceptionally hard<br />

this year and whilst I may be<br />

considered biased, the recognition<br />

is thoroughly deserved.”<br />

Oliver, who is based in the<br />

Barnstaple office and specialises<br />

in clinical negligence<br />

claims, added: “Unfortunately,<br />

it is a recognised fact that<br />

claims relating to clinical<br />

negligence and sexual abuse<br />

are on the increase both in<br />

the region and nationally.<br />

Our team continues to grow<br />

in order to accommodate<br />

the number of enquiries we<br />

receive. The team work tirelessly<br />

on helping often vulnerable<br />

people obtain the help<br />

and support they need and I<br />

am very pleased their efforts<br />

have been rewarded.”<br />

■■Details 01271 349957<br />

or sleeblackwell.co.uk<br />

Packaging firm maintains capital investment<br />

Atlas Packaging in Barnstaple<br />

has recently installed a<br />

Signode speciality bundler, the<br />

SigCORR, to work behind its<br />

new Bobst Expertfold 230 A2<br />

folder gluer. The recent investments<br />

are part of a larger<br />

investment strategy, which<br />

centred on the installation of<br />

a Cuir high quality flexo post<br />

print machine a few years ago,<br />

as the company continues to<br />

enter high value markets.<br />

To complete its print and<br />

gluing line, Atlas was looking<br />

for an innovative bundle<br />

strapping solution with the<br />

versatility and handling<br />

capacity for a multitude of<br />

different box types that would<br />

be coming from the new Bobst<br />

folder gluer.<br />

Vince McDermott, manufacturing<br />

director at Atlas,<br />

says, “The quality and reliability<br />

of Signode’s equipment,<br />

combined with their first-class<br />

support and back-up, made<br />

turning to Signode for a solu-<br />

Atlas Packaging’s new Signode speciality bundler<br />

tion a natural decision.”<br />

“An important factor for<br />

Atlas was to have a proven<br />

and reliable high-speed<br />

solution to avoid packaging<br />

operations causing production<br />

bottlenecks. The design<br />

of the machine is good and is<br />

specific to bundling multipoint<br />

glued cases. The key<br />

benefits we have experienced<br />

so far are faster packaging<br />

operations, improved and<br />

consistent bundle presentation<br />

and no indentation or marks<br />

on boxes.”<br />

Generating a £17 million<br />

turnover in 2017, Atlas<br />

Packaging employs some 135<br />

staff, producing corrugated<br />

cardboard boxes and packaging<br />

from its Roundswell<br />

base. Clients include national<br />

and local companies such<br />

as B&Q, ASDA, Riverford<br />

Organic Farmers, St Austell<br />

Brewery and Pall.<br />

■■Details 01271 344055 or<br />

atlaspackaging.co.uk<br />

4 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


A North Devon business has<br />

become the first in the UK to<br />

introduce a high quality printer<br />

that prints direct to walls. Wall<br />

Printer UK, started by Graham<br />

Atkinson, has invested in the<br />

£40,000 German-manufactured<br />

printer (pictured right) and<br />

already completed a project<br />

filmed for a programme to be<br />

broadcast on national television.<br />

The printer is suitable for<br />

applications both in business<br />

and homes, from printing<br />

corporate logos, promotional<br />

graffiti, innovative promotional<br />

designs and marketing<br />

murals to transforming dull,<br />

uninteresting wall spaces into<br />

entertaining and interactive<br />

sources of information, fun and<br />

fantasy in schools, hospitals<br />

and airports. It enables interior<br />

designers and homeowners to<br />

turn their dreams into reality<br />

and create the ambience they<br />

require in gyms, restaurants,<br />

cafés, hotels and homes.<br />

Graham, who is based in<br />

Barnstaple and previously ran<br />

a car valeting business, was<br />

searching online for products<br />

to buy and sell when he<br />

discovered the wall printing<br />

technology. After months of<br />

research, visits to the manufacturer<br />

and training in Germany,<br />

he returned with his printer to<br />

launch Wall Printer UK.<br />

“It’s a challenge bringing<br />

something new to the UK, but<br />

it’s already attracting a lot of<br />

attention,” says Graham.<br />

“We can print in detail a lot<br />

faster than a mural artist so we<br />

cause minimum disruption to<br />

a business or home when we’re<br />

printing. We can print a square<br />

metre of wall per hour and it is<br />

95% dry when finished. What’s<br />

more, there’s no mess, no dust<br />

and no fumes.”<br />

Graham can pack the<br />

printer into six bags and transport<br />

it anywhere it is needed to<br />

print. Images can be printed up<br />

to 3.8 metres in height with no<br />

limit to the width on vertical<br />

surfaces. For commercial structures<br />

with higher ceilings, Wall<br />

Printer UK can print conjoined<br />

images almost in unlimited<br />

height using a scissor lift.<br />

Images can be printed<br />

on most surfaces, including<br />

plaster, wood, stone, plastic,<br />

tiles, glass, metal and concrete.<br />

They are printed using a<br />

waterproof, scratch-resistant,<br />

chemical-resistant washable<br />

plastic-like UV ink with no<br />

associated solvent fumes or<br />

chemical releases and will<br />

retain their quality for three to<br />

six years or more outdoors with<br />

a transparent UV coating, and<br />

12 or more years indoors.<br />

For clients requiring creative<br />

input to develop imaginative<br />

images for their spaces, Wall<br />

Printer UK has teamed up with<br />

Barnstaple-based design group<br />

Really Different.<br />

As the first in the country,<br />

Wall Printer UK is attracting<br />

considerable attention and<br />

Graham has already participated<br />

in a high profile project<br />

filmed for a prime-time television<br />

programme with more<br />

filming likely to follow.<br />

Wall Printer UK will be<br />

giving live demonstrations at<br />

BBxpo business-to-business<br />

exhibition on Thursday 24<br />

October in Bideford.<br />

■■Details 07534 258992<br />

or wallprinter.co.uk<br />

NEWS<br />

Large format wall printer is first in UK<br />

First Thursday of every month<br />

is Steak Night!<br />

01237 473399<br />

49 Torrington Street, East the Water, EX39 4DP<br />

www.theriverbankbistro.co.uk<br />

email@theriverbankbistro.co.uk<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 5


NEWS<br />

Editor’s view<br />

Launching <strong>Business</strong> <strong>Action</strong><br />

has enabled me to reconnect<br />

with many existing contacts<br />

and make new ones locally and<br />

across the region.<br />

Welcome to the third, 24-page<br />

issue of <strong>Business</strong> <strong>Action</strong>, the<br />

independent North Devonbased<br />

business magazine.<br />

16 years ago I joined<br />

ecademy, the world’s first social<br />

network for business, and<br />

helped run its North Devon<br />

club. In this issue, we are<br />

delighted to include an article<br />

by Penny Power OBE, ecademy’s<br />

founder, who discusses<br />

the challenges of running a<br />

business and how it’s not as<br />

easy as many people pretend.<br />

You can also download for<br />

free the first chapter of Penny’s<br />

book ‘<strong>Business</strong> is Personal’.<br />

Meeting people<br />

It was through ecademy that I<br />

connected with so many people<br />

in North Devon, including<br />

co-publisher Alan Williams. As<br />

global social networks grew, so<br />

I joined Twitter, LinkedIn, Facebook<br />

and others, and connected<br />

with thousands of people<br />

worldwide. I still find this<br />

aspect of social media enjoyable<br />

and valuable, although never<br />

to underestimate the importance<br />

of face-to-face contact.<br />

WE OFFER ASSISTANCE WITH:<br />

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CALL TODAY for an informal chat:<br />

01271 603053<br />

futuredimensions.uk<br />

You can speak to us<br />

With social networks now<br />

imposing many restrictions,<br />

communicating becomes more<br />

challenging for businesses as<br />

digital reach shrinks.<br />

This is definitely not the case<br />

with <strong>Business</strong> <strong>Action</strong>. You<br />

can phone, email or message to<br />

speak with us directly.<br />

You don’t have to send press<br />

releases – you can if you want –<br />

as we like to talk to you to find<br />

out about you, your business<br />

and your story.<br />

This means that anyone<br />

in business in or near North<br />

Devon has the potential to<br />

access this news channel.<br />

You don’t have to have a big<br />

marketing department, PR<br />

agency or budget – just news.<br />

And we know that there’s lots<br />

of it out there.<br />

So pick up the phone or<br />

look out for us at networking<br />

events, the North Devon Show<br />

and BBxpo. We look forward to<br />

meeting you.<br />

Robert Zarywacz, editor<br />

■■Call 07971 176044 or email<br />

robert@business-action.co.uk<br />

info@futuredimensions.uk<br />

HYPNOTHERAPY<br />

Paul Holder<br />

New Life Hypnotherapy<br />

South Molton<br />

t: 01769 574711<br />

w: newlifehypnotherapy.org<br />

Landscaping<br />

CW Landscaping<br />

Bideford & North Devon<br />

t: 01237 474335<br />

m: 07960 930974<br />

Locksmith<br />

MJS Locksmiths<br />

Covering North Devon<br />

t: 07532 139388<br />

w: northdevonlocksmith.co.uk<br />

BUSINESS LISTINGS<br />

OFFICE PRINT EQUIPMENT<br />

Clarity Copiers North<br />

Devon<br />

North, Mid & West Devon<br />

t: 01271 374061<br />

w: claritynorthdevon.co.uk<br />

Removals<br />

HLH Removals<br />

Covering North Devon & UK<br />

t: 07593 234194<br />

e: hlhremovals@yahoo.com<br />

fb page: HLH Removals -<br />

Horshams Light Haulage<br />

PROMOTE YOUR BUSINESS FOR £10 PER ISSUE*<br />

*minimum 3 insertions<br />

CALL 07970 671192 or ads@business-action.co.uk<br />

North Devon to host new<br />

technology institute centre<br />

North Devon will host a centre<br />

as part of a new Institute of<br />

Technology in the South West<br />

after the success of a multibillion<br />

pound bid in which<br />

Petroc is participating.<br />

The Institute of Technology<br />

in the South West<br />

will comprise centres located<br />

across Devon, Cornwall and<br />

Somerset, with state-of-theart<br />

facilities proposed for<br />

Barnstaple, Plymouth, Exeter,<br />

Truro and Taunton.<br />

In North Devon, it will<br />

create a bespoke engineering<br />

laboratory space, digital<br />

immersion facilities, other<br />

emergent manufacture<br />

capacity and additional spaces<br />

for research and learning,<br />

providing a new hub for<br />

quality engineering training<br />

and innovation. The initiative<br />

will revitalise part of the<br />

Petroc campus in Barnstaple<br />

to provide a multi-discipline<br />

engineering and advance<br />

manufacturing centre.<br />

The national initiative aims<br />

to establish unique collaborations<br />

between universities,<br />

Further Education colleges and<br />

leading employers, to specialise<br />

in delivering quality higher<br />

level technical training and<br />

provide employers with the<br />

skilled workforce they need.<br />

The successful proposal<br />

draws on expertise from<br />

partner organisations<br />

including the University of<br />

Exeter, University of Plymouth,<br />

Petroc, Bridgwater &<br />

Taunton College, City College<br />

Plymouth, Exeter College and<br />

Truro & Penwith College.<br />

A group of ‘anchor<br />

employers’ will lead the direction<br />

of the new Institute of<br />

Technology and ensure focus<br />

on the latest industry skills.<br />

Employers participating in the<br />

group include Oxygen House<br />

and the Met Office in Exeter,<br />

Babcock in Plymouth and<br />

TDK-Lambda in Ilfracombe.<br />

The bid is also supported by<br />

both the Heart of the South<br />

West and the Cornwall and<br />

Isles of Scilly Local Enterprise<br />

Partnerships (LEPs).<br />

Catering for up to 2,500<br />

students, in apprenticeship<br />

and full-time courses from<br />

post-16 level to Master’s<br />

degree level, the institute<br />

will help put the region at<br />

the forefront of digital and<br />

engineering education across<br />

the UK.<br />

Diane Dimond, principal<br />

and chief executive of<br />

Petroc, commented: “We are<br />

delighted to be part of this<br />

fantastic initiative for our<br />

region bringing specialised<br />

facilities and exciting careerenabling<br />

opportunities.”<br />

■■Details petroc.ac.uk<br />

6 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


The <strong>2019</strong> NDMA Awards<br />

recently recognised North<br />

Devon’s outstanding manufacturers,<br />

which continue to make<br />

a massive contribution to the<br />

area’s economy.<br />

Manufacturer of the Year<br />

Accord UK was awarded the<br />

title of Manufacturer of the<br />

Year for responding positively<br />

to legislative changes affecting<br />

core products, while launching<br />

six new products and planning<br />

for all Brexit scenarios.<br />

Award winners<br />

The winners of the specific<br />

award categories were:<br />

➤➤Apprentice of the Year –<br />

David Harwood of Eaton<br />

Aerospace<br />

➤➤Trainee of the Year –<br />

Thomas Beauchamp of<br />

Anglo Krempel<br />

➤➤Engagement in STEM &<br />

Schools – SEA<br />

➤➤Environmental Project of<br />

the Year – The Sign Maker<br />

➤➤Innovation of the Year –<br />

Helitune<br />

➤➤Team of the Year – Accord<br />

Q-Edge Team<br />

➤➤<strong>Business</strong> Transformation of<br />

the Year – Perrigo<br />

➤➤Exporter of the Year – Pall<br />

Life Science<br />

➤➤Product of the Year – SEA<br />

MANUFACTURING<br />

Outstanding manufacturers recognised<br />

Manufacturer of the Year Winner – Accord UK Ltd: (from left) Trudi Spratt<br />

of Anew SW, Alain Casavieille of Accord UK and Janet Phillips of Anew SW<br />

Schools and colleges<br />

The Schools and Educational<br />

Technology Awards recognised<br />

students for projects submitted<br />

in the under-16 and 16+ categories,<br />

while awards were given<br />

to teams in the primary school<br />

STEM challenge, in which<br />

600 pupils from nine schools<br />

participated. The challenge was<br />

to build a tower to hold a raw<br />

egg as high as possible for 30<br />

seconds from only uncooked<br />

spaghetti and marshmallows.<br />

Over and Above<br />

The awards ceremony included<br />

a brief introduction to the<br />

event’s nominated charity,<br />

Over and Above – supporting<br />

Northern Devon Healthcare<br />

NHS Trust – which was given<br />

by Richard Barnes of Beran<br />

Instruments Ltd, who himself<br />

recently received treatment for<br />

multiple life-threatening conditions<br />

at NDDH ICU. A raffle<br />

raised £1,915 for the charity.<br />

High standards<br />

Competition among awards<br />

entrants was tough and feedback<br />

from the judging panel<br />

highlighted the extremely high<br />

standard of entries and incredible<br />

diversity of manufacturing<br />

capability and innovation in<br />

the area.<br />

■■Details ndma.org.uk<br />

Paul Mullen with the primary school STEM challenge winning team from<br />

Southmead Primary School<br />

Paul Mullen with primary school STEM challenge Runners Up from<br />

Woolsery Primary School, whose tower held the most eggs for 30 seconds<br />

Right Way HR Services<br />

Safeguard your business Call us on 01237 426450<br />

• Advice on all aspects of employment law<br />

• Contracts of employment<br />

• Staff handbook • HR policies<br />

• Letters, templates and documents<br />

Call Richard on 07825 090782<br />

e-mail: richard@rwhrs.com<br />

Looking for independent financial advice?<br />

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contact@dscottfinancial.co.uk<br />

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Your home may be repossessed if you do not keep up repayments on your mortgage.<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 7


FOOD & DRINK<br />

Finding Jobs for People and People for Jobs<br />

Temporary & Permanent recruitment solutions throughout North Devon!<br />

01237 439500<br />

In a recent workshop, I gave<br />

soft drinks the hard sell, with<br />

stats, trends and profit-boosting<br />

techniques that left attendees<br />

shaken not stirred.<br />

Here’s the low-down:<br />

Premium paving the way<br />

The soft drink industry is now<br />

worth over £8 billion, with last<br />

year seeing an annual increase<br />

of over 5.6% in value and 2%<br />

by volume.<br />

Luxury mixers (triggered<br />

by artisan gins), cordials and<br />

soft drinks have enjoyed the<br />

greatest uplift, as consumers<br />

seek out premium brands that<br />

deliver superior quality, strong<br />

brand stories and a play on<br />

provenance.<br />

No mocking the Mocktail<br />

Once a token gesture,<br />

mocktails now stand proud<br />

alongside cocktails as one in<br />

five consumers now define<br />

themselves as teetotal. With<br />

younger generations increasingly<br />

health-conscious, low<br />

and zero-alcohol alternatives<br />

are on the up . . . with sugar<br />

continuing as the #1 health<br />

concern for the fourth year<br />

consecutively.<br />

Stir in the art of ‘perceived<br />

value’ and mocktails make for<br />

serious profit-power.<br />

www.simplerecruitmentltd.co.uk<br />

Biggin’ up beverages<br />

Sara-Jane Williams of BrandLanterns on the profit-power of soft drinks<br />

Profit power<br />

With ‘restaurant typical food<br />

costs’ reported at approximately<br />

25-30%, but beverages<br />

at 20%, drinks provide a great<br />

opportunity to stretch profit<br />

margins. Furthermore, with<br />

pressure for hospitality to be<br />

more experimental, beverages<br />

are lower risk than new dish<br />

concepts. Give them the space,<br />

psychology and descriptions<br />

they deserve on a separate<br />

menu, and consider tabletalkers<br />

or postcards to get<br />

promotions front-of-mind.<br />

Emerging trends<br />

The coolest drinks right now?<br />

Innovative flavours (vegan<br />

and plant, medicinal, ethnic);<br />

bitter not sweet; cold-brew teas<br />

(nudging over coffees); superpower<br />

water (added minerals,<br />

vitamins, caffeine etc);<br />

digestive health (especially<br />

Follow us:<br />

those using traditional<br />

methods of fermentation, pickling<br />

and preserving); sustainability<br />

(not just packaging<br />

and processes, but also wonky<br />

fruits, peels and seasonals).<br />

Last but not least, the ‘freefrom’s<br />

(with gluten-free behind<br />

half of all the free-from sales<br />

value in 2018).<br />

Comfy or Cool?<br />

Traditional? Trendy? Foodies?<br />

You know your customers<br />

best; the challenge is to<br />

find the balance between a<br />

beverage menu that’s within<br />

their comfort zone versus<br />

delivering new experiences<br />

that reinvigorate footfall. Seek<br />

supplier support with a dedicated<br />

beverage programme<br />

(or ask us) to keep your<br />

menu ahead of the game this<br />

summer and beyond.<br />

■■Details 01271 372620 or<br />

brandlanterns.co.uk<br />

Beautiful candles – Handmade in Devon<br />

SHOWROOM & STUDIO<br />

Lyn Candles . Lynton . N. Devon . EX35 6BS<br />

Tel: 01598 753321 www.lyncandles.com<br />

e-mail: lyncandles@btopenworld.com<br />

01271 267420 | info@gtales.co.uk<br />

8 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


ENTREPRENEURS<br />

Is business easy?<br />

Everyone else seems to think<br />

it is. This is how most business<br />

people feel. Terrified of the<br />

truth, hiding their own vulnerabilities<br />

and joining the world<br />

of fake that is now so prevalent<br />

in society.<br />

I feel really passionate<br />

about this statement. I called<br />

myself an ‘accidental entrepreneur’<br />

for years. I actually feel<br />

vast numbers of us are now<br />

‘accidental’. The opportunity<br />

when we see a gap to make a<br />

difference is so much easier<br />

to launch, creating a web site,<br />

applying digital technology to<br />

our business model and the<br />

desire to be able to say “I built<br />

it and now they will come” is<br />

intoxicating.<br />

Is there a formula to success?<br />

You would think so from all<br />

the ‘marketers’ who sell their<br />

courses online and tell us: “You<br />

could be as rich as me, just pay<br />

me and I will show you how.”<br />

Quite funny really. No<br />

wonder they are rich (if they<br />

really are) as they appeal to our<br />

vulnerabilities to believe that<br />

we lack, that we are not rich,<br />

beautiful or wise enough.<br />

How about this? Imagine<br />

you were enough, imagine you<br />

could create your own definition<br />

of success and ambition<br />

and you stopped looking over<br />

your shoulders at other people<br />

and took control of your life.<br />

It is vital that we understand<br />

ourselves, respect, accept<br />

and believe in ourselves. Our<br />

character, our personality, our<br />

life experiences, our personal<br />

desires and how much we are<br />

personally willing to sacrifice.<br />

Then add in your skills, knowledge<br />

and the people you know.<br />

This is one huge mixing bowl<br />

of ingredients to create your<br />

future from.<br />

I work with people who are<br />

skilled. They have a defined<br />

and powerful skill that they<br />

have honed and invested in<br />

for a number of years. They<br />

look over the shoulder at the<br />

perception of the world and<br />

they can’t understand why<br />

their life has not turned out<br />

as amazing as the people they<br />

follow and ‘admire’.<br />

Penny Power OBE<br />

This is my take on this.<br />

Firstly, what is your benchmark?<br />

I coached a gentleman<br />

who was amazingly successful<br />

but had depression and was<br />

frustrated with his business.<br />

He laughed and laughed<br />

when I asked him who he was<br />

comparing himself with. “Mark<br />

Zuckerberg and Elon Musk”<br />

was his reply. His laughter<br />

came from a place of joy as<br />

he realised what a ridiculous<br />

subconscious belief system he<br />

was holding. It didn’t take much<br />

to make him feel incredible.<br />

Secondly, what makes you<br />

happy? This will be a great<br />

discovery. Write down your<br />

values, the top three things that<br />

are important. Then create two<br />

columns. The first, out of 10,<br />

how important is this value to<br />

you? The second, out of ten,<br />

how are you doing against this<br />

value? You will be amazed.<br />

Many people have a value that<br />

they are not recognising they<br />

are achieving, or worse still,<br />

they are chasing the wrong<br />

definition of success.<br />

Thirdly, what is the life and<br />

business you want to lead? Be<br />

very firm with yourself now.<br />

Vast numbers of people have a<br />

gap between ‘believed’ desires<br />

and their true ones.<br />

Many of us can be happier,<br />

just with some self-awareness.<br />

As Napoleon Hill said, What<br />

do you desire? Do you believe<br />

it is possible? What skills and<br />

knowledge do you need to<br />

make this happen? And, then,<br />

the big one: will you take the<br />

actions and create the change<br />

in habits and mindset to make<br />

your desires happen? If you are<br />

not willing, then re-define what<br />

your desires are.<br />

I truly believe that we can<br />

all achieve, but we must know<br />

what that means to us. Let me<br />

leave you with this thought:<br />

“What does success mean to<br />

you, and what is the life and<br />

business you want to lead?”<br />

■■Details pennypower.co.uk<br />

Penny Power OBE is an<br />

entrepreneur. She created the<br />

world’s first social network<br />

for business, four years before<br />

LinkedIn launched. <strong>Business</strong><br />

<strong>Action</strong> editor Robert Zarywacz<br />

was one of the early members.<br />

Awarded an OBE in<br />

2014 for her contribution to<br />

entrepreneurship, she went<br />

on to build another business.<br />

In November 2017, Penny<br />

crashed and spent a year<br />

recovering and examining<br />

many aspects of being a business<br />

owner that are not in the<br />

‘rule book’. As a result, Penny<br />

wrote her latest book to help<br />

create a fair and honest benchmark<br />

on what it really means<br />

to be a business owner. So<br />

many people start a business<br />

to be free. Financially free,<br />

free to make their own choices<br />

and freedom of time. Penny<br />

believes, the ultimate freedom<br />

comes when you allow you to<br />

be free to be yourself.<br />

Penny’s book is on Audio,<br />

print and Kindle – available<br />

on Amazon.<br />

■■If you would like to connect<br />

with Penny and also have<br />

a free download of her first<br />

chapter, visit www.pennypower.co.uk/freechapter<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 9


ARCHITECTURE<br />

From art to architecture<br />

Is it possible to manage a<br />

business in the South East<br />

from deepest North Devon?<br />

That is what Kevin Davies is<br />

doing, managing a 12-member<br />

architectural practice based in<br />

Staines, Middlesex from his<br />

Kevin Davies in his architects office and art gallery in Chulmleigh<br />

office and gallery in the centre<br />

of Chulmleigh.<br />

Kevin’s journey to Chulmleigh<br />

has taken him across<br />

the world after embarking on<br />

a sabbatical from his position<br />

at Robert Davies John West<br />

Cranford <strong>Business</strong><br />

Services Limited<br />

www.accountsindevon.co.uk<br />

Old Stone, Cranford, Bideford, Devon, EX39 5QW<br />

07896 204 857<br />

Does your accountant...<br />

Listen to you and act on your needs?<br />

Explain your accounts in terms you understand?<br />

Arrange meeting at your convenience?<br />

Leaving you free to concentrate on what you do best!<br />

Ltd, the architectural practice<br />

established by his father. This<br />

intended six-month exploration<br />

of Africa extended to<br />

eight years, during which time<br />

Kevin and partner Sue started a<br />

family while establishing a lowimpact<br />

tourism site in Malawi,<br />

setting up the country’s first<br />

permaculture / tourism project<br />

and starting an architectural<br />

practice among other activities.<br />

It was their children’s education<br />

requirements and other family<br />

considerations that brought<br />

them back to Europe, first<br />

to France, and then, in 2012,<br />

to Chulmleigh, where Kevin<br />

rejoined his father’s practice.<br />

Now, as director and chartered<br />

architect playing an active<br />

role in managing the business,<br />

Kevin operates from his<br />

office in Fore Street, working<br />

remotely in between fortnightly<br />

visits to Staines. Kevin has overseen<br />

the growth of the practice<br />

from a team of six to 12 over<br />

the past seven years, operating<br />

Chulmleigh as a satellite office.<br />

He has a strong interest in the<br />

restoration, conversion and<br />

re-use of vernacular and listed<br />

buildings, as well as in working<br />

in conservation areas. Local<br />

projects include the Chulmleigh<br />

Congregational Church and an<br />

early 15th century Benedictine<br />

Tower in Cornwall, both are<br />

Listed Grade II*.<br />

He maintains his interest<br />

in sustainable and appropriate<br />

technologies in Africa, which<br />

has led to involvement in new<br />

projects in Kenya, Malawi,<br />

Somalia and Bangladesh as well<br />

as distinguished pioneering<br />

developments including the<br />

Sonda Orphan Care Centre,<br />

Ripple Africa Mwaya and the<br />

Cultural and Museum Centre<br />

Karonga.<br />

Visitors to Kevin’s office<br />

might be surprised to find it<br />

doubles as an art gallery called<br />

the Architects Gallery. Like<br />

many of Kevin’s interests which<br />

turn into a business, this sprang<br />

from meeting local artist Brian<br />

Denington and giving him a<br />

commission. This introduced<br />

Kevin to the artist community<br />

and the idea of opening a<br />

gallery and, one by one, artists<br />

contacted him. Now the gallery<br />

promotes a number of artists<br />

from Lapford, Torrington and<br />

Winkleigh, and hosts several<br />

shows a year to promote artists.<br />

Kevin explains that architecture<br />

and art dovetail well: “The<br />

lovely thing about being an<br />

architect is that you get out and<br />

meet people and everyone has<br />

a story, while the gallery brings<br />

people together.”<br />

This also explains Kevin’s<br />

involvement in the community<br />

with cricket and table tennis,<br />

Chulmleigh Old Fair and as the<br />

newly elected district councillor<br />

for Chulmleigh.<br />

■■Architects Gallery:<br />

01769 581765 or<br />

atelierthink.co.uk<br />

■■Architects Practice:<br />

01784 779106 or rdjwltd.com<br />

10 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


Thursday<br />

24 October <strong>2019</strong><br />

is North Devon Enterprise<br />

Day when all businesses can<br />

join together to celebrate our<br />

vibrant local business community,<br />

support each other<br />

and promote the vast range of<br />

products and services provided<br />

in the area.<br />

Take part<br />

Are you an enterprising<br />

business? Take part now by<br />

Heritage Cob and Lime has<br />

started manufacturing its own<br />

North Devon cob blocks. Based<br />

in East-the-Water, the company<br />

is known for manufacturing<br />

and supplying its awardwinning<br />

lime mortar and<br />

associated products across the<br />

UK. Its clients include home<br />

owners, artisan lime plasterers,<br />

traditional builders, architects<br />

and organisations who<br />

maintain historic buildings,<br />

including Buckingham Palace<br />

and Windsor Castle as well as<br />

St Anne’s Chapel in Barnstaple.<br />

registering to<br />

join the Enterprise<br />

Wave at ndevonent.uk<br />

<strong>Business</strong>es are already<br />

registering for what we aim<br />

to be the largest independent<br />

enterprise community in the<br />

area – a collection of forwardlooking<br />

entrepreneurs<br />

committed to helping every<br />

business to succeed.<br />

On the day, we’ll celebrate<br />

at BBxpo with a panel session<br />

of North Devon entrepreneurs<br />

and the North Devon<br />

Enterprise Free Networking<br />

Buffet – open to all businesses.<br />

Let’s all share our experience<br />

and advice to help other<br />

businesses so all thrive.<br />

And share on social media<br />

– hashtag #ndevonent – to<br />

encourage everyone to join in.<br />

Heritage cob blocks<br />

North Devon<br />

ENTERPRISE<br />

Day #ndevonent<br />

Follow and connect<br />

Connect with @northdevon,<br />

@businessactionm and<br />

@needitfinditnow on Twitter<br />

and other platforms.<br />

■■Visit ndevonent.uk or email<br />

ndevonent@business-action.co.uk<br />

for full details.<br />

Now the company is making<br />

its own cob blocks from a<br />

North Devon vernacular<br />

mixture of sub soils, mixes,<br />

aggregates and straw, ideally<br />

suited to the wetter climes of<br />

the West Country. These are<br />

ideal for building and restoration<br />

work on traditional<br />

cob and earth buildings, and<br />

provide effective insulation,<br />

having a zero carbon footprint.<br />

Cob in its wet form is also available<br />

for wattle and daub work.<br />

■■Details 01237 477431 or<br />

heritagecobandlime.com<br />

Visit ideaengine.co.uk to see all the<br />

brands that we have brought to life<br />

online, in print, outdoors and in a<br />

whole host of other ways.<br />

ideaengine.co.uk<br />

01271 324594 or 07974306711<br />

Web, Brand, Advertising, Design, Literature<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 11


BBxpo<br />

EXHIBITORS SO FAR . . . EXHIBITORS SO FAR . . .<br />

BNIB<br />

bnibarnstaple.co.uk<br />

<strong>Business</strong> Networking in<br />

Barnstaple (BNIB) is a team of<br />

businesses from across North<br />

Devon who meet weekly in<br />

order to expand their business<br />

through making new contacts<br />

and gaining new work through<br />

focused business referrals.<br />

Cirrusli<br />

cirrusli.co.uk<br />

Top-notch training in cloud<br />

and digital accounting<br />

systems across North Devon<br />

and Cornwall.<br />

CITB<br />

citb.co.uk<br />

The industry training board<br />

for the construction sector,<br />

helping it to attract talent and<br />

to support skills development.<br />

Clarity Copiers North<br />

Devon<br />

claritynorthdevon.co.uk<br />

Advice, demonstration,<br />

service, rental & sale of colour<br />

printers, copiers & MFPs<br />

(multifunctional printers).<br />

Dare2BU<br />

dare2bu.co.uk<br />

Working to make North Devon<br />

the most mentally healthy<br />

place to live and work.<br />

Devon Electric Heating<br />

devonelectricheating.co.uk<br />

Electric heating systems<br />

– supplied and installed –<br />

throughout the South West.<br />

Fernbank Advertising<br />

fernbankadvertising.co.uk<br />

Promoting your business<br />

through advertisements on<br />

bus shelters across the South<br />

West region.<br />

Fitzgerald HR<br />

fitzgeraldhr.co.uk<br />

With offices in Devon,<br />

Somerset and London,<br />

Fitzgerald HR provides Human<br />

Resources with the human<br />

touch to small, medium and<br />

large organisations.<br />

Jobcentre Plus<br />

dwp.gov.uk<br />

Engage with employers to<br />

identify bespoke labour<br />

market solutions creating<br />

opportunities for DWP<br />

customers.<br />

Thursday 24 October<br />

Devon Hall, Bideford College<br />

Presentation programme<br />

Build Your Personal Brand Online | Google Digital Garage<br />

Learn to identify your brand, build and protect your online<br />

presence, and share content to your network.<br />

Get Your <strong>Business</strong> Visible on Google | Google Digital<br />

Garage<br />

Get your business visible on Google Maps and Search.<br />

High Performance in the Workplace | Dare2BU<br />

1 in 4 people suffer with a mental health problem every<br />

year. How does it impact a business when employees have<br />

mental ill-health and what can businesses do to help improve<br />

employees’ well-being and their productivity?<br />

Benefits of Upskilling Your Workforce | Petroc<br />

Supporting your staff will bring benefits to you and them.<br />

This presentation will discuss specific qualifications, short<br />

courses or apprenticeships as a route to help your staff upskill.<br />

This interactive discussion will be an opportunity to explore<br />

the options for you and your business and staff.<br />

Celebrating North Devon Entrepreneurs<br />

A panel of local business people will discuss their own business<br />

experiences and answer questions on how to build a<br />

successful business in North Devon.<br />

North Devon Enterprise Day Free Networking Buffet<br />

The ultimate free lunch brings together business people to<br />

network and build new relationships on North Devon<br />

Enterprise Day.<br />

YOU CAN EXHIBIT – BOOK STAND(S) NOW at bbxpo.uk<br />

Learn Devon<br />

learndevon.co.uk<br />

Adult and community learning<br />

courses supporting people in<br />

learning new skills for leisure,<br />

returning to employment,<br />

improving their English and<br />

maths and improving their<br />

health and wellbeing.<br />

Marley Comms<br />

marleycomms.co.uk<br />

An expert leading bespoke<br />

cloud and on-premise<br />

telecommunications and<br />

technology company.<br />

Marsdens Devon<br />

Cottages<br />

marsdens.co.uk<br />

With over 400 holiday<br />

cottages across North Devon<br />

and Exmoor, Marsdens helps<br />

you get the most from letting<br />

your holiday property.<br />

Petroc<br />

petroc.ac.uk<br />

Petroc raises the aspirations,<br />

knowledge and skills of<br />

individuals, communities<br />

and business in Devon and<br />

beyond.<br />

bbxpo.uk #BBxpo<br />

Safety Supplies Direct /<br />

Tawsa<br />

tawsa.co.uk<br />

Tawsa Ltd is a Health & Safety<br />

consultancy, while Safety<br />

Supplies Direct specialises in<br />

supplying PPE and workwear.<br />

Simple Recruitment<br />

simplerecruitmentltd.co.uk<br />

Specialises in both temporary<br />

and permanent recruitment<br />

solutions across industrial and<br />

commercial sectors covering<br />

the North Devon area.<br />

The Sign Maker<br />

sign-maker.net<br />

House signs, business signs,<br />

memorials, engraved plaques<br />

and wheel covers all made in<br />

North Devon.<br />

Tarkatography<br />

tarkatography.co.uk<br />

A passionate photographer<br />

concentrating mainly on food<br />

and interior images for web<br />

sites and magazines.<br />

Towergate<br />

towergate.com/locations/<br />

bideford<br />

Through our trusted team<br />

in Bideford, Towergate has<br />

access to a wide range<br />

of tailor made insurance<br />

solutions.<br />

Utilities Warehouse<br />

pinkpigsavings.co.uk<br />

Based in North Devon, Nick<br />

Parry can show you how to<br />

make great savings on all your<br />

household bills.<br />

Wall Printer UK<br />

wallprinter.uk<br />

Introducing the UK’s brand<br />

new, innovative vertical wall<br />

printing technology for interior<br />

designers, graphic designers,<br />

advertising agencies, sign<br />

makers, painters, decorators,<br />

artists and start-ups.<br />

Wills at Home<br />

wills-athome.co.uk<br />

Alan Williams provides a<br />

personal wills and lasting<br />

powers of attorney service<br />

across North Devon.<br />

Zarywacz<br />

z2z.com<br />

Attract customer attention<br />

with communications from<br />

Zarywacz. From business<br />

journalism and copywriting<br />

to case studies, magazines,<br />

blogs and online content,<br />

campaigns and events.<br />

12 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


What is BBxpo?<br />

It’s five months to BBxpo and<br />

already it’s shaping up as North<br />

Devon’s biggest business-tobusiness<br />

event in <strong>2019</strong>.<br />

What started out as a<br />

suggestion from co-organiser<br />

Alan Williams to host a business<br />

exhibition in Bideford<br />

in 2018 has now grown to an<br />

event that is attracting interest<br />

from across North Devon and<br />

the south of the county.<br />

What is the key to the<br />

event’s success? Co-organiser<br />

and <strong>Business</strong> <strong>Action</strong> editor<br />

Robert Zarywacz says it is<br />

because the event aims to be<br />

useful to everyone: “We want<br />

to give exhibitors the best<br />

possible value by being part of<br />

the event and that is why we<br />

are already promoting them<br />

in this magazine and on the<br />

BBxpo web site.<br />

“And we want visitors to<br />

benefit from meeting all the<br />

exhibitors, participating in the<br />

presentations and connecting<br />

with business people from<br />

across Devon at the networking<br />

lunch – all for free.”<br />

Andy Francis, the person<br />

behind the camera: I was born<br />

and grew up in North Devon<br />

and am proud to be part of<br />

its rapid growth and development.<br />

It has such a diverse<br />

lifestyle in some of the most<br />

beautiful surroundings so I<br />

am always out and about with<br />

the camera and often at photoshoots<br />

getting those images<br />

that are just right for customers’<br />

web sites and magazines.<br />

I have been a passionate<br />

photographer for many years,<br />

concentrating mainly on<br />

food and interior images. As<br />

web sites have grown with<br />

faster internet speeds, these<br />

images can now be shown in<br />

improved quality and detail.<br />

My photography has<br />

evolved with the internet<br />

enabling me to deliver a costeffective<br />

quality product for<br />

web sites. Recent projects have<br />

been in partnership with Land<br />

Rover, Crew Clothing, Waitrose<br />

Kitchen, The Michelin<br />

Guide, The Sunday Times and<br />

Devon Life magazine.<br />

BBxpo<br />

Capturing excitement on camera<br />

I am privileged to have<br />

been appointed official<br />

photographer for BBxpo on<br />

PHOTOGRAPHER PROFILE<br />

Andy Francis of Tarkatography, official photographer for BBxpo <strong>2019</strong>,<br />

discusses his photographic career in North Devon<br />

Thursday 24 October and look<br />

forward to meeting everyone<br />

on the day.<br />

VISITORS REGISTER FOR FREE bbxpo19.eventbrite.co.uk<br />

High performance in the workplace<br />

One in four people suffer<br />

with a mental health problem.<br />

This has a massive impact on<br />

our lives, our relationships and<br />

our economy. Living a happy,<br />

fulfilling and productive life<br />

relies on a healthy mental state.<br />

So how do we maintain a<br />

healthy state of mind?<br />

It seems to be an insurmountable<br />

problem. Even our<br />

doctors are baffled.<br />

But what if it isn’t?<br />

What if understanding<br />

mental health problems, and<br />

solving them, was far easier<br />

than we thought? What if<br />

human beings were, in fact,<br />

designed for success and it was<br />

simply a misunderstanding that<br />

has us struggling and suffering<br />

so much?<br />

This is what we have seen to<br />

be true . . .<br />

➤➤Our minds only work one<br />

way – from the inside out<br />

➤➤Perceptions and feelings<br />

don’t happen to us – they are<br />

created within us<br />

➤➤We live in the feeling of<br />

our thinking – we don’t feel<br />

circumstances (the outside<br />

world) we feel what we think<br />

(our inner world)<br />

➤➤Human beings are designed<br />

for success<br />

We have an intelligence that<br />

runs our body that we all know<br />

PRESENTER PROFILE<br />

Beccy and Debra from Dare2BU discuss the impact of mental health<br />

problems and what they will discuss in their BBxpo presentation<br />

Presenting at BBxpo: (from left) Beccy and Debra of Dare2BU<br />

about, rely on and trust.<br />

This intelligence beats<br />

our hearts, helps us heal and<br />

performs a million tasks every<br />

second to keep us alive. We<br />

don’t control this force, but we<br />

do reap the benefit of it.<br />

Our mind is exactly the<br />

same; it has an intelligent<br />

VISITORS REGISTER FOR FREE bbxpo19.eventbrite.co.uk<br />

system running everything<br />

behind the scenes.<br />

Our problem is, instead of<br />

understanding this amazing<br />

psychological system and<br />

benefitting from it, there is a<br />

widespread misunderstanding<br />

of it. This misunderstanding<br />

has reached epic proportions<br />

and is a major cause of all the<br />

mental health issues that we<br />

face and the mental health<br />

crisis we are witness to.<br />

Solving the problem is as<br />

simple as putting this misunderstanding<br />

straight.<br />

The main objection we have<br />

from people we work with<br />

when they see the simplicity of<br />

this is: “Why hadn’t we heard of<br />

this before?”<br />

But as Ludwig Wittgenstein<br />

said: “A man will be<br />

imprisoned in a room with<br />

an unlocked door that opens<br />

inwards so long as it doesn’t<br />

occur to him to pull rather<br />

than push.”<br />

Find out more at BBxpo.<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 13


PEOPLE<br />

On the March: (from left) Heather Mock and Lorraine Irwin receive their<br />

award from Active Devon<br />

Two employees from Golden<br />

Coast at Roundswell claimed<br />

the top spot in Active Devon’s<br />

Big Devon March — a monthlong<br />

campaign to encourage<br />

the county’s workers to become<br />

more active on a daily basis.<br />

More than 1,000 people<br />

took part this year and it was<br />

Lorraine Irwin and Heather<br />

Mock from Golden Coast —<br />

the UK’s largest independent<br />

distributor of products for the<br />

swimming pool, hot tub, spa<br />

and sauna industry — who<br />

topped the leaderboard.<br />

Jamie Adams, managing<br />

director of Golden Coast, said:<br />

“It’s brilliant to see Team GC<br />

win big at this year’s Big Devon<br />

March. We employ 33 people<br />

at the company, who all love<br />

being active — everything<br />

from scuba diving to marathon<br />

running to boxing.”<br />

Lorraine and Heather<br />

recorded the highest average<br />

number of steps for the <strong>2019</strong><br />

Big Devon March — clocking<br />

up more than a million<br />

between them, and walking<br />

more than 200 miles in the last<br />

two weeks of the challenge.<br />

Heather, administration<br />

team leader, said: “It’s fantastic<br />

to place first, but it felt just as<br />

rewarding to have explored<br />

our beautiful region. I walked<br />

part of the Tarka Trail across<br />

North Devon and explored<br />

some of the pathways along the<br />

Tiverton to Taunton canal, as<br />

well as my daily morning and<br />

lunchtime walks.”<br />

Company accountant<br />

Lorraine added: “It was fun<br />

taking part in a team event and<br />

becoming more active. The<br />

challenge inspired me to take<br />

walks during my lunch breaks.<br />

“We both certainly feel the<br />

benefits of walking a lot more<br />

and feel both physically and<br />

mentally healthier.”<br />

Sean Mackney has been<br />

appointed principal and CEO<br />

of Petroc from 1 August <strong>2019</strong>.<br />

Sean will take over from Diane<br />

Dimond, who is leaving the<br />

college in the summer as part<br />

of her retirement plan.<br />

Sean joins Petroc from<br />

Buckinghamshire New<br />

University, where he has<br />

served as pro vice-chancellor<br />

Research, Enterprise and<br />

External Relations and pro<br />

vice-chancellor Education.<br />

Kevin Finan, chairman<br />

of Petroc Governors,<br />

commented: “We are absolutely<br />

delighted with the<br />

appointment of Sean, who<br />

comes to us at a really exciting,<br />

if challenging time. We are<br />

confident that he will take up<br />

the mantle from Diane who<br />

has led us so effectively for the<br />

past few years and under her<br />

leadership we have achieved<br />

so much including becoming<br />

NicDex No:1 College in 2018.<br />

Sean has extensive experience<br />

in the FE and HE sectors as<br />

well as developing strategic<br />

partnerships with the business<br />

community and this will<br />

be invaluable for us in our<br />

next stage of development,<br />

ensuring we provide a high<br />

quality and relevant provision<br />

for our community.”<br />

Sean has more than 25<br />

years’ experience in the education<br />

sector. In his most recent<br />

role Sean has been responsible<br />

for Buckinghamshire New<br />

University’s partnership provision,<br />

with 5,000 learners in<br />

partner FE colleges in the UK<br />

and internationally.<br />

“I am passionate about<br />

working in partnership<br />

to improve learning and<br />

teaching, something I have<br />

done throughout my career<br />

with individual students,<br />

students unions and the NUS,”<br />

said Sean, “and I relish the<br />

opportunity to do this back<br />

in my home area of Devon,<br />

ensuring we provide the best<br />

possible opportunities for our<br />

community.”<br />

Sean’s previous roles<br />

include director of Student<br />

Education and Engagement at<br />

the University of Exeter, senior<br />

deputy chief executive at the<br />

Higher Education Academy,<br />

head of Learning and Teaching<br />

at HEFCE and head of the<br />

HE Regional Development<br />

Association – South West.<br />

Sean, who was born in<br />

Devon, holds a postgraduate<br />

qualification in education<br />

from the University of<br />

Manchester and is currently<br />

completing his doctorate with<br />

the University of Bath.<br />

Mark Speck has joined<br />

Barum & Dewar’s UK sales<br />

team as a regional sales<br />

manager with responsibility<br />

for developing business<br />

growth in the South West.<br />

His appointment underlines<br />

Barum & Dewar’s<br />

continued commitment to<br />

further improving client engagement.<br />

Mark brings with him extensive experience<br />

of the UK specialist packaging sector.<br />

Barum & Dewar are a market leader in the<br />

design, manufacture and supply of protective<br />

cases with a reputation for delivering innovative<br />

packaging solutions of the highest quality.<br />

Barum & Dewar managing director David<br />

Frame said: “Our business is all about building<br />

trusted relationships with our clients. Mark<br />

joins a highly motivated and expanding team<br />

at Barum & Dewar and brings not only professional<br />

integrity but enthusiasm and a desire to<br />

make a real difference.”<br />

14 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


DIGITAL AGENCY’S<br />

ACHIEVEMENTS<br />

A digital agency established<br />

in a one-bedroom flat in Exeter<br />

recently celebrated its fifth year<br />

in business and the acquisition<br />

of its 300th client.<br />

MiHi Digital, started<br />

by director Mark Worden<br />

in 2013 and now based in<br />

Broadwoodwidger, supports<br />

businesses throughout Devon<br />

and Cornwall in strengthening<br />

their online presence through<br />

web design, social media,<br />

search engine optimisation and<br />

strategic consultancy.<br />

In the past twelve months,<br />

the business has broken its own<br />

records by winning a total of<br />

69 new clients, launching 39<br />

web sites, and achieving growth<br />

of more than 30% for a fifth<br />

consecutive year.<br />

Mihi has achieved significant<br />

growth across all of<br />

its core service areas, with<br />

social media management<br />

and training both growing by<br />

more than 400% in revenue<br />

compared with the previous<br />

year. There was also strong<br />

growth in search engine optimisation,<br />

PPC management<br />

and web site design, which<br />

continues to be the agency’s<br />

leading service.<br />

Mark, who previously<br />

worked at a law firm, attributes<br />

part of this year’s expansion to<br />

even more recommendations<br />

from existing clients.<br />

“We are delighted to have<br />

had yet another busy and<br />

successful year at MiHi, seeing<br />

results which have surpassed<br />

all of our expectations,” says<br />

Mark. “We’ve launched a large<br />

number of new web sites and<br />

gained a lot of work through<br />

word of mouth and personal<br />

recommendations, passed on<br />

by our happy clients.”<br />

Now in its sixth year, Mihi<br />

continues to build its reputation,<br />

especially in the wedding<br />

and tourism industries, as well<br />

as developing a niche within<br />

film and television production.<br />

It also supports the Devon<br />

business community by sponsoring<br />

the Glamping <strong>Business</strong><br />

and Alternative Accommodation<br />

of the Year category in the<br />

Devon Tourism Awards.<br />

“The glamping category is<br />

one that’s close to our hearts<br />

at MiHi,” adds Mark. “We’ve<br />

worked with more than 100<br />

hospitality businesses in<br />

recent years, many of whom<br />

have gone on to win national<br />

acclaim, so we’re looking<br />

forward to handing over the<br />

awards to those that really are<br />

at the top of their game.”<br />

■■Details 01566 232323 or<br />

mihidigital.co.uk<br />

DIGITAL<br />

Intelligence in <strong>Business</strong><br />

A review of purchases made<br />

by businesses represented<br />

at Applegate’s ‘Intelligence<br />

in <strong>Business</strong>’ event identified<br />

combined potential cost savings<br />

of £35,000.<br />

As a technology business,<br />

Applegate offers a free,<br />

cloud-based eProcurement<br />

tool for buyers to help them<br />

find what they need. It is<br />

also working, in partnership<br />

with the Institute of Data<br />

Science and Artificial Intelligence<br />

at the University of<br />

Exeter, to develop machine<br />

learning systems – continually<br />

enhancing that tool – with the<br />

mission of saving businesses<br />

time, money and hassle in the<br />

purchasing process.<br />

Intelligence in <strong>Business</strong><br />

explored what organisations<br />

are doing to develop the digital<br />

landscape across Devon, the<br />

ways in which businesses can<br />

recruit for the long term, the<br />

role of AI for business, and<br />

how procurement can often<br />

mean sourcing smarter.<br />

In line with the ethos<br />

of saving businesses time,<br />

hassle and money, Applegate<br />

reviewed a number<br />

of purchases by attendees,<br />

placing requests on its system<br />

to identify potential cost<br />

savings, which identified the<br />

£35,000 of cost savings.<br />

“All organisations are<br />

looking to achieve savings<br />

across their business,” said<br />

Stephen Roberts, chief executive<br />

of North Devon Hospice.<br />

“As a local charity, we have<br />

to ensure that every penny<br />

counts and can be used to<br />

support our care for patients.<br />

Through Applegate you are<br />

able to achieve efficiencies<br />

both in terms of time and<br />

costs across all aspects of your<br />

procurement activities.”<br />

In addition to keynote<br />

presentations spanning intelligence<br />

in apprenticeships,<br />

digital, Artificial Intelligence<br />

and procurement from Jack<br />

Richards (Applegate), Paula<br />

Byers (DigitalND) and Stuart<br />

Brocklehurst (Applegate), the<br />

event concluded with a Question<br />

and Answer session.<br />

The event at the Queen<br />

Anne’s Café in Barnstaple,<br />

was attended by organisations<br />

including North Devon<br />

Hospice, TDK-Lambda, Beran<br />

Instruments and Children’s<br />

Hospice South West.<br />

Stuart Brocklehurst,<br />

chief executive at Applegate,<br />

commented: “We are very<br />

pleased to have saved money<br />

for every organisation who<br />

raised a request for quotation.<br />

This event has proved highly<br />

successful for us in spreading<br />

the message of the importance<br />

of sourcing smartly and we<br />

hope that attendees found the<br />

afternoon useful.”<br />

■■Details 0345 600 7177 or<br />

applegate.co.uk<br />

Celebrating five years in business working with 300<br />

clients: Mark Worden, director of Mihi Digital<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 15


NORTH DEVON<br />

A job in New York would be<br />

a dream come true for many<br />

people, so how does the Big<br />

Apple compare with North<br />

Devon? For Stacey Ferguson,<br />

who grew up in Woolacombe,<br />

working in New York was a<br />

fantastic experience, but the<br />

attraction of North Devon<br />

compelled her to return home.<br />

“You get a perspective on life<br />

and realise what’s important,”<br />

says Stacey. “This is what life is,<br />

not New York.”<br />

Stacey developed her career<br />

in the art sector in roles with<br />

Bonhams and Momart in<br />

London and for six years with<br />

Cadogan Tate in New York.<br />

Now she works remotely<br />

from Ilfracombe in business<br />

development for Articheck, a<br />

digital art condition report tool<br />

specially designed for galleries,<br />

museums, auction houses, art<br />

shippers, and conservators.<br />

Built on an app running<br />

on smart phones, tablets and<br />

PCs, Articheck enables users to<br />

create reports on the condition<br />

of paintings, paper art works,<br />

sculptures, antiques, books,<br />

photographs and other objects<br />

easily and quickly. It saves paper,<br />

saves time and eliminates many<br />

of the headaches of creating<br />

accurate, verifiable reports.<br />

Users create reports which<br />

record an item’s name, artist or<br />

From New York<br />

to Ilfracombe<br />

What is it that attracts business people to or back to North Devon?<br />

In this issue’s Magnetic North Devon feature editor Robert Zarywacz<br />

talks to Stacey Ferguson who returned to Ilfracombe from New York<br />

maker, creation date and other<br />

details, along with photographs<br />

which can be annotated. Information<br />

can be entered using<br />

dictation, typing, copied from a<br />

database or uploaded in bulk via<br />

Stacey Ferguson with Polly<br />

CSV files. Once uploaded to the<br />

web portal, each report is locked<br />

for editing to provide a legally<br />

verifiable audit trail. Updating<br />

details creates a new version of<br />

the report so that changes to<br />

the item can be recorded and<br />

assessed through comparisons<br />

with previous reports.<br />

Condition reports are<br />

essential in the art world for<br />

cataloguing, insurance, shipping<br />

and other purposes, and<br />

Stacey works by phone and<br />

email with clients across the<br />

world, from Hong Kong and<br />

Singapore to the USA. She also<br />

travels to London every week<br />

to attend events and art fairs<br />

and to meet colleagues.<br />

Stacey is grateful for her<br />

experience of working in<br />

New York, and loved the<br />

city’s 24-hour heartbeat, the<br />

opportunity to see and hear<br />

great music, and being part<br />

of the ex-pat Brit community,<br />

although she warns that everything<br />

there comes at a price.<br />

“I would encourage<br />

young people to explore, but<br />

remember what is back home.<br />

Remember the quality of life<br />

and simplicity here. This is<br />

really living.”<br />

Stacey now enjoys walking<br />

with her daughter and dog on<br />

Woolacombe beach before a<br />

day of connecting with clients<br />

in the UK and internationally.<br />

She is also a keen supporter of<br />

the arts in the South West and<br />

would like to see North Devon<br />

develop and attract more high<br />

profile artists and exhibitions.<br />

■■Details articheck.com<br />

What attracted your<br />

business to Magnetic<br />

North Devon?<br />

Share your story to<br />

news@business-action.co.uk<br />

business<br />

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POP IN & PICK UP BUSINESS ACTION<br />

We distribute <strong>Business</strong><br />

<strong>Action</strong> in towns and villages<br />

across North Devon, although<br />

cannot guarantee you will<br />

receive a free copy.<br />

We are delighted that a<br />

number of businesses are<br />

BARNSTAPLE<br />

Together Financial<br />

Solutions<br />

29 Trinity Street<br />

togetherfinancialsolutions.co.uk<br />

BIDEFORD<br />

Simple Recruitment<br />

2 Jubilee House, Queen Street<br />

simplerecruitmentltd.co.uk<br />

offering to display copies and<br />

are very grateful to them.<br />

Please pop into any of the<br />

businesses listed below to pick<br />

up a free copy and tell them<br />

you saw them listed in <strong>Business</strong><br />

<strong>Action</strong>.<br />

BRAUNTON<br />

North Devon Accounts<br />

4 Cross Tree Centre, Caen St<br />

northdevonaccounts.co.uk<br />

HOLSWORTHY<br />

Shepherds Hardware<br />

The Square<br />

OKEHAMPTON<br />

Mooplehog<br />

5 West Street<br />

mooplehog.co.uk<br />

16 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


BREWING<br />

Cheers! Brewery celebrates<br />

orders from across the UK<br />

It’s often said that what’s<br />

most important when starting<br />

a business is to choose<br />

something you enjoy doing.<br />

It’s no surprise then that the<br />

founders of GT Ales, Gary<br />

Jarvis and Toby Marsh, share a<br />

passion for beer.<br />

The two lifelong friends<br />

started the business six years<br />

ago, brewing 100 bottles<br />

a week in Gary’s garage.<br />

Following the instant demand<br />

for their beer, the business<br />

moved to its current premises<br />

in an ex-aircraft hangar on the<br />

old Chivenor airbase where<br />

they now brew 3,200 bottles<br />

every week.<br />

When asked what it is<br />

that customers like about GT<br />

Ales, Gary replies: “We use<br />

the world’s finest ingredients<br />

to produce unique products<br />

which are truly hand crafted.<br />

“We use local producers<br />

wherever possible, including<br />

local printers for labels and<br />

a local brewshop for certain<br />

materials. The malts we use<br />

are all grown in the UK, and<br />

we use hops grown in the UK<br />

as well as from all over the<br />

world, including New Zealand,<br />

USA and Europe.<br />

Cheers! (from left) Gary Jarvis and Toby Marsh of GT Ales<br />

“We have now been established<br />

for six years and last<br />

year were awarded CAMRA<br />

‘Brewery of the Year’ for North<br />

Devon out of 18 breweries<br />

from across the region.<br />

“We are continuing to grow,<br />

and are still run entirely by<br />

myself and Toby, hence the<br />

name. The brand is becoming<br />

more and more recognisable<br />

and demand is now being<br />

received from businesses<br />

further afield, and so GT Ales<br />

will be seen in various parts<br />

of the country, with a proud<br />

offering from a North Devon<br />

producer.<br />

“We currently supply<br />

around 50 pubs, local shops,<br />

restaurants and holiday parks<br />

in North Devon, as well as<br />

several locations in Exeter. We<br />

feature in various beer festivals<br />

nationwide and have just taken<br />

our first order from a distributor<br />

from the West Midlands.”<br />

GT Ales’ range of beers<br />

include Thirst of Many, Blonde<br />

Ambition, North Coast IPA,<br />

Dark Horse and Lazy 8 with<br />

small batches of its GT# Series<br />

produced throughout the year.<br />

■■Details 01271 267420 or<br />

gtales.co.uk<br />

Attract customer<br />

Attention!<br />

with your marketing, PR<br />

and communications<br />

Wills Property Trusts (in will)<br />

Children’s Trusts (in will) Funeral Plans<br />

Probate Lasting Powers of Attorney<br />

Wills: £70 Single / £105 Joint<br />

u business journalism u technical writing u<br />

u case studies u blogs & online content u<br />

u magazine production u campaigns u<br />

u events u project management u<br />

Call Robert Zarywacz on<br />

01271 879100<br />

25 years of business communication<br />

Z<br />

A<br />

R<br />

Y<br />

W<br />

C<br />

COMMUNICATE IN SPEECH, PRINT & ONLINE<br />

A<br />

Z<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 17


IN THE HEADER HOT SEAT<br />

Jack Richards of Applegate<br />

1. What was your first job?<br />

I worked for a sports coaching<br />

company turned sports artist<br />

agency as an admin assistant<br />

from the age of 16. Bizarrely,<br />

I organised an office renovation<br />

in my first six months. I<br />

am still confused as to why I<br />

was trusted to do this . . . but it<br />

turned out okay.<br />

2. What is the best<br />

business advice you’ve<br />

ever received?<br />

‘Don’t do too much on your<br />

own’. I am a ‘yes’ person, and<br />

whilst that is great, I have had<br />

to admit that I am not the best<br />

at everything. What I have<br />

learnt is a business is filled with<br />

experts and it is always best<br />

to recognise that and use that<br />

knowledge to broaden my own<br />

understanding.<br />

3. What do you enjoy most<br />

about business?<br />

Positive conversations. In a<br />

world that can sometimes be<br />

just a bit gloomy, it is incredible<br />

how many positive conversations,<br />

cheery coffees and<br />

optimistic propositions I have<br />

shared. Going to work can be<br />

very refreshing.<br />

4. What technology could<br />

your business never be<br />

without?<br />

Artificial Intelligence. We lived<br />

without it, but it now makes our<br />

lives much easier and rather<br />

more exciting. We have two<br />

programmes running which<br />

have been set up through our<br />

partnership with the University<br />

of Exeter. As a technology business,<br />

PCs are rather important<br />

too, but significantly less<br />

glamorous than AI.<br />

Each issue we put a North Devon business personality in the hot<br />

seat and ask them 10 questions. This issue we asked Jack Richards,<br />

marketing communications executive at Applegate<br />

5. Describe your business<br />

management / style<br />

Our business is managed in<br />

such a way that is inclusive of<br />

employees at all levels. From<br />

apprentices to directors, all staff<br />

are made aware of decisions<br />

and the vision of the business<br />

– included in discussion and<br />

decision making along the way.<br />

6. How do you go about<br />

personal development?<br />

My personal development<br />

seems to be never ending. From<br />

a Degree Apprenticeship and<br />

working towards CMgr status<br />

to project management and<br />

external event attendance, it is<br />

safe to say I have a lot going on<br />

in terms of my professional and<br />

personal development. I think<br />

that Applegate strikes the right<br />

balance between providing<br />

support and giving me<br />

autonomy to jump into the deep<br />

end and just learn to swim.<br />

Applegate Marketplace offers<br />

‘Applegate’ – the eProcurement<br />

Marketplace which helps<br />

buyers source the products<br />

and services their organisation<br />

needs. While Applegate’s<br />

database provides information<br />

on millions of products<br />

and services from many<br />

thousands of companies – the<br />

60,000 registered buyers can<br />

simply fill out a request for<br />

quotation and obtain multiple<br />

quotes, from different<br />

suppliers, in line with best<br />

purchasing practices.<br />

7. Is there anything about<br />

yourself that you want to<br />

change?<br />

I think it’s quite important to<br />

learn to be happy with yourself.<br />

So, I’d quite like to be more<br />

like that. I always worry about<br />

underperforming or me not<br />

being the best I can be.<br />

8. Social media: yes or no?<br />

Preferred network?<br />

Yes, yes, YES! Not just as<br />

a digital marketer, but as a<br />

person too. I love the fact that<br />

on social media, I can see<br />

where my friends are and all<br />

the cool things they are up<br />

to. I’m a Londoner, so social<br />

media connects me to everything<br />

and everyone I know.<br />

LinkedIn is great for expanding<br />

my professional network,<br />

generating leads and keeping<br />

up to date with contemporaries.<br />

But, no preferred<br />

network – I like them all.<br />

9. How do you wind down<br />

when not working?<br />

Apart from drinking wine? Let<br />

me think. I do like to travel and<br />

visit new places, so winding<br />

down for me often involves<br />

heading off somewhere for<br />

some exploring.<br />

10. Do you have a motto or<br />

favourite quotation?<br />

No – I am not one of those<br />

people, I’m afraid.<br />

I’ve heard the phrase ‘Be<br />

More Jack’ float around of late,<br />

which I rather like.<br />

ABOUT APPLEGATE MARKETPLACE<br />

In partnership with the<br />

Institute of Data Science<br />

and Artificial Intelligence<br />

at the University of Exeter,<br />

the company now develops<br />

machine learning systems,<br />

continually enhancing the<br />

matching of suppliers to buyers’<br />

requests – ensuring the<br />

best possible result for buyers.<br />

The company is a Strategic<br />

Partner of the US Department<br />

of Commerce International<br />

Trade Administration.<br />

■■Details 0345 600 7177 or<br />

applegate.co.uk<br />

18 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


Barefoot accountants: (from left) Mel Willis, Barbara Harris and Nicola Blong<br />

Shaking off the corporate accountancy image<br />

Barbara Harris of Cranford<br />

<strong>Business</strong> Services is one of a<br />

growing new breed of accountants<br />

– women, who dress<br />

casually and can tell a joke.<br />

She realised early on that<br />

many clients are scared by the<br />

fancy suits and plush offices<br />

and, as she wasn’t interested in<br />

the ‘corporate’ image, started<br />

her own business taking on<br />

other clients.<br />

“Originally, it was just for<br />

me and my husband Ian as<br />

money was tight and we could<br />

save by doing our own tax<br />

returns,” says Barbara.<br />

She quickly realised<br />

that there were other selfemployed<br />

people and those<br />

who owned a single rental<br />

property, for whom paying the<br />

bills was the priority but profit<br />

easily eaten away.<br />

“It’s also a matter of<br />

knowing your strengths and<br />

playing to them, letting others<br />

play to theirs. By keeping<br />

overheads low, we can pass<br />

this saving along to those<br />

smaller clients. Working<br />

for the occasional client in<br />

evenings and weekends from<br />

a home office while working<br />

full-time soon led to one parttime<br />

member of staff, then a<br />

move out of the house. Being<br />

self-employed, it can be difficult<br />

to switch off and if you’re<br />

not careful you find yourself<br />

living to work rather than the<br />

other way round.<br />

“So many people in North<br />

Devon / North Cornwall’s<br />

rural environs enter selfemployment<br />

because there<br />

is no real alternative, often<br />

doing more than one type<br />

of work – now colloquially<br />

referred to as ‘slashies’.<br />

“This is an area that could<br />

cause some problems for them<br />

in future years. HMRC rolled<br />

out their latest acronym MTD<br />

(Making Tax Digital), which<br />

finally went live in April. This<br />

leads to quarterly reporting<br />

of income and expenditure.<br />

Presently only for those who<br />

are above the VAT threshold<br />

of £85,000 turnover, the<br />

‘HMRC initiative that will<br />

revolutionise the UK tax<br />

system and ultimately bring<br />

an end to self-assessment’ has<br />

at least one flaw for those who<br />

need to keep costs low and<br />

that is the requirement for the<br />

majority of business owners to<br />

maintain digital records using<br />

compatible software. And this<br />

definitely has cost implications.<br />

There are systems<br />

available at lower costs to<br />

enable Excel to communicate<br />

to HMRC computers, but<br />

increasingly it costs to use<br />

Excel. And if you then have to<br />

send income and expenditure<br />

for each type of business you<br />

run, it’s not just the money<br />

but the additional time it<br />

takes in an already packed<br />

working week.<br />

“Is there an upside to this?<br />

Well, if you have to do this<br />

four times a year, then the<br />

actual tax return at the year<br />

end should be quicker.<br />

“From the point of view of<br />

the small accountant, there<br />

have already been changes<br />

and cost implications at Cranford.<br />

In the past few years,<br />

as we attracted new clients,<br />

we have tried to encourage<br />

them to let us have their<br />

paperwork every few months<br />

so it becomes a good habit.<br />

This quickly made us realise<br />

that storage space was going<br />

to be a headache. Although<br />

the volume of paperwork isn’t<br />

more, we still need to book it<br />

in and be able to work on it<br />

then get it back out to clients.<br />

Also, we needed more people<br />

to complete the work to meet<br />

the new deadlines.”<br />

To meet these demands<br />

Cranford has a new office and,<br />

shortly Barbara and her two<br />

existing colleagues will be<br />

joined by a third. Barbara also<br />

remains very conscious of the<br />

need to provide the service<br />

clients want at a cost they can<br />

still afford.<br />

“To keep costs down we<br />

have our office at the bottom<br />

of the garden rather than<br />

paying rent on offices in town<br />

and we meet up with clients<br />

at a time and place to suit<br />

them and stagger our opening<br />

hours to provide a value for<br />

money service.<br />

“We are now waiting to see<br />

how the new tax system will<br />

actually work in real time.<br />

RTi for payroll was introduced<br />

14 years ago, requiring<br />

employers to send an electronic<br />

return to HMRC every<br />

time they pay their staff, yet<br />

we still encounter instances<br />

where HMRC maintains that<br />

its system received different<br />

information from that which<br />

was sent, leading to investigations<br />

that can take months<br />

and considerable work to<br />

resolve.”<br />

So with changing times<br />

ahead for tax, is there anything<br />

that will stay the same?<br />

“Oh yes, as the temperature<br />

rises on those warm sunny<br />

days with gentle winds, you<br />

will still find us sitting up on<br />

the decking with the parasol<br />

up, sunscreen on and our<br />

sandals off . . . still practising<br />

barefoot accountancy.”<br />

■■Details 07896 204857 or<br />

accountsindevon.co.uk<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 19


DESIGN<br />

Quality and detailed design<br />

One of the oldest clubs in<br />

golf, Muirfield in Scotland, has<br />

recently completed a major<br />

redevelopment. Part of the<br />

redevelopment process was the<br />

creation of the new Muirfield<br />

Room, which was carried out<br />

by Barnstaple-based Bobblehat.<br />

“This was tremendously<br />

exciting for us and is testament<br />

to our attention to detail and<br />

quality of workmanship,” says<br />

sales director John Courtney.<br />

“As the building dates<br />

back to 1891, every detail was<br />

scrutinised and signed off by<br />

their heritage committee who<br />

were great to work with.”<br />

This is the second major<br />

golf-based refit undertaken<br />

by Bobblehat, who two years<br />

ago designed and fitted out the<br />

Centurion Club pro-shop near<br />

St Albans.<br />

■■Details 01271 328003 or<br />

bobblehat.co<br />

Co-founder on UK jewellery power list<br />

Katie Nickell, co-founder and<br />

creative director of Barnstaple-based<br />

Kit Heath, has been<br />

named Brand Champion on<br />

Professional Jeweller’s Power<br />

List <strong>2019</strong>.<br />

Professional Jeweller<br />

honours leaders across the UK<br />

jewellery trade and recognises<br />

Katie for bringing innovation<br />

back to the forefront of the<br />

business. The listing places<br />

Katie among prestigious business<br />

leaders from De Beers,<br />

Tiffany and Swarovski.<br />

This advert can be<br />

yours for<br />

£125 a year.<br />

Call 07970 671192<br />

Katie and brother Kit<br />

Heath founded the design<br />

partnership in 1984, taking<br />

inspiration from the beauty<br />

of their North Devon home<br />

and timeless British style. Kit<br />

had melted down the family<br />

candlesticks to create sterling<br />

silver jewellery that he sold<br />

to friends and family. He also<br />

sold to gift and jewellery shops<br />

from his VW camper van while<br />

Katie collaborated and led the<br />

creative side until both took<br />

non-executive roles in 2000.<br />

Professional Jewellery<br />

recognises Katie’s achievements<br />

since returning to the business<br />

full-time in 2014. This includes<br />

winning Fashion Jewellery<br />

Brand of the Year at the PJ<br />

Awards and, in 2018, moving<br />

away from a US distributor to<br />

dealing direct with US retailers.<br />

It says the firm is now doing<br />

well in a tough market and<br />

Katie has brought innovation<br />

back into the business.<br />

■■Details 01271 312029 or<br />

kitheath.com<br />

20 business action | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business-action.co.uk


In his Blind Man Roy blog, Roy Imeson describes living with Retina Pigmentosa and his year of fund raising with his children: (from left) Ollie, Laura and Roy Imeson<br />

Blind Man Roy set to scale three peaks<br />

Eye tests are a routine for<br />

many of us, but for Roy<br />

Imeson of Ilfracombe they<br />

brought to light deterioration<br />

in his peripheral vision, leading<br />

to a diagnosis of Retina<br />

Pigmentosa (RP), which the<br />

RNIB defines as “a group of<br />

inherited eye conditions that<br />

affect the retina at the back of<br />

the eye” causing permanent<br />

changes to vision.<br />

The diagnosis came as a<br />

shock to Roy, who is a father,<br />

Exmoor Explorers Scout<br />

leader and strategic partnership<br />

adviser covering the<br />

Heart of the South West for<br />

the Construction Industry<br />

Training Board (CITB).<br />

“I was lost for reasons<br />

and worried about going<br />

forward and supporting my<br />

family,” says Roy. “I made a<br />

call to the RNIB helpline and<br />

was overwhelmed by all the<br />

support that followed. The<br />

help included a home visit<br />

from a couple of supportive<br />

people. After time, I received<br />

white cane training, support<br />

with finding further support<br />

such as a ‘Blue Badge’ and<br />

discounted bus journeys.”<br />

With support from his<br />

employer and the government’s<br />

Access to Work scheme,<br />

Roy continues to work across<br />

Devon and in London. Instead<br />

of driving himself, Roy is<br />

provided with a chauffeur<br />

through Access to Work, CITB<br />

and Ilfracombe and District<br />

Community Transport.<br />

“I couldn’t have asked for<br />

a better employer,” adds Roy.<br />

“They give me scope to be who<br />

I am and have provided me<br />

with high-tech tools.”<br />

These include a microphone<br />

designed to pick up<br />

Roy’s voice and cancel out<br />

background noise as well as<br />

dictation tools.<br />

With this support, Roy is<br />

working with as many small<br />

rural construction companies<br />

as possible to attract, train and<br />

retain new talent.<br />

“I’m still talking to people<br />

and giving presentations,<br />

although I don’t see the audience<br />

and am learning new<br />

skills to get feedback.”<br />

Remarkably, Roy is one of<br />

only two people registered<br />

blind in the UK construction<br />

industry and is working<br />

to improve access: “It has to<br />

increase. People need to be<br />

aware that deaf and blind<br />

people still need to work.”<br />

Roy is also working to<br />

increase awareness of RP and<br />

raise funds for the RNIB,<br />

which is funded solely by donations.<br />

In <strong>2019</strong>, he and daughter<br />

Laura and son Ollie are taking<br />

part in a year of fund raising,<br />

which includes an expedition<br />

in <strong>July</strong> to scale the three<br />

highest peaks in the United<br />

Support Roy’s Go Fund Me campaign at<br />

gf.me/u/sxhxwz<br />

Kingdom – Ben Nevis, Scafell<br />

Pike and Snowdonia – plus<br />

walks along the Once Brewed<br />

section of Hadrian’s Wall and<br />

the English National Three<br />

Peaks in the Yorkshire Dales.<br />

Roy is very grateful to Ilfracombe<br />

and District Lions Club<br />

for offering to pay for fuel<br />

for the trip and he welcomes<br />

any further sponsorship or<br />

support for the expedition.<br />

He explains: “I also wish<br />

to promote mental wellbeing<br />

via my challenges and attitude<br />

towards life, and support<br />

other families with this rare<br />

genetic problem. There are<br />

some tough decisions and<br />

it can feel very frustrating<br />

and lonely. Please feel free to<br />

contact me to ask questions or<br />

offer support.”<br />

While RP has a major<br />

impact on his life, he is able<br />

to discuss it with humour and<br />

discusses how he manages the<br />

challenges in his Blind Man<br />

Roy blog.<br />

■■Details blindmanroy.com<br />

Call 01271 326694.<br />

info@boomboomedia.co.uk<br />

visit www.boomboommedia.co.uk<br />

@businessactionm | <strong>June</strong> / <strong>July</strong> <strong>2019</strong> | business action 21


North Devon Show – Wednesday 7th August <strong>2019</strong><br />

The North Devon Show is a<br />

celebration of all things rural.<br />

Our traditional, annual one<br />

day show has something for<br />

everyone.<br />

We have livestock classes<br />

– sheep, cattle, horses and<br />

ponies, and an open dog show,<br />

alongside pig and poultry<br />

exhibition marquees, sheep<br />

shearing demonstrations and<br />

NEW for <strong>2019</strong> – an education<br />

and petting area.<br />

In our horticultural<br />

marquee there will be floral<br />

art demonstrations and horticultural<br />

classes for everyone<br />

to enter.<br />

Demonstrations will take<br />

place all day in our countryside<br />

area: ferret racing,<br />

archery, fly casting, thatching,<br />

stone walling, charcoal<br />

display and many more –<br />

come and have a go at clayzer<br />

at no extra charge.<br />

There are 400 trade stands<br />

throughout the showground<br />

including a food hall, arcade,<br />

members mall, and crafts and<br />

gifts marquee.<br />

Our main ring and Tarka<br />

ring will offer you a wide<br />

range of attractions all day,<br />

with our vintage vehicles on<br />

display and parading our main<br />

ring. Don’t miss the fast and<br />

furious inter hunt relay.<br />

As well as our circus and<br />

fairground, we have introduced<br />

a music stage to the<br />

centre of our showground,<br />

which is NEW for <strong>2019</strong> with<br />

acts commencing at 10.00am.<br />

Our show opens at 8.00am<br />

and runs all day – please come<br />

and join us.<br />

E-tickets are available to<br />

purchase on our web site or via<br />

our advance ticket outlets or<br />

our gates on show day.<br />

■■northdevonshow.com<br />

<strong>Business</strong> <strong>Action</strong> is exhibiting at the North Devon Show<br />

Meet the publishers and editor of <strong>Business</strong> <strong>Action</strong> magazine and the organisers of BBxpo<br />

business<br />

ACTION<br />

business-action.co.uk | BBxpo.uk<br />

Need it<br />

Find it<br />

Visit us at the North Devon Show on the Need it Find it stand in the Arcade

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