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EVENT PREVIEW<br />
For the first time, <strong>The</strong> <strong>Business</strong> <strong>Travel</strong><br />
Conference will feature a dedicated travel<br />
wellbeing zone with a range of experts on<br />
hand to administer advice<br />
HEADLINE SPONSOR<br />
STAR ALLIANCE FURTHER<br />
ENHANCES CUSTOMER<br />
EXPERIENCE AT<br />
HEATHROW<br />
<strong>2019</strong> SPONSORS<br />
<strong>2019</strong> EXHIBITORS<br />
This <strong>June</strong>, Star Alliance celebrates its<br />
fifth anniversary of operations at<br />
London Heathrow Terminal 2 І <strong>The</strong><br />
Queen’s Terminal<br />
In 2014 the purpose-built facility became<br />
the home of Star Alliance member carriers<br />
operating to and from Heathrow, with the<br />
aim of offering customers a state-of-theart<br />
travel experience with seamless<br />
transfer options.<br />
To further improve the customer<br />
experience for those travelling via<br />
Heathrow, Star Alliance introduced its<br />
Connection Service earlier this year. This<br />
assists passengers with tight connections<br />
between two Star Alliance member's flights.<br />
iGo. Anywhere<br />
Dedicated staff use special software<br />
to monitor the transfer window for<br />
customers with onward flights. Cases<br />
where passengers and checked bags<br />
appear in danger of missing a connection<br />
are automatically highlighted.<br />
<strong>The</strong> agent can consider the various<br />
options available to ensure that the<br />
customer reaches the onward flight, or<br />
if necessary book alternative options,<br />
before the inbound flight even lands.<br />
Find out more about the Star Alliance<br />
airlines serving Heathrow at<br />
staralliance.com<br />
THEBUSINESSTRAVELMAG.COM<br />
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