Selling Travel June 19






Demand for UK holidays is up,

but many travellers don't know

agents can offer staycations too

Be inspired



Page 81

how to sell...

Abu Dhabi


New Zealand

Indian Ocean for wellness

and more...

Fly to Latin America

with Air Europa

Discover the wonders of Latin

America and experience some

of the most diverse landscapes

and vibrant cities in the world.

Choose from a range of over

20 destinations from London

Gatwick via Madrid

contents 3

this issue



08 Indochina: A tantalising

trio for multi-centres

22 E-Learning: The very

latest online training

30 Indian Ocean: A focus

on wellness breaks

40 Abu Dhabi: Cash in on

culture with the opening

of the Louvre

44 UK Holidays: Why the

staycation is still strong

66 New Zealand: How to

sell to the niche markets

75 US Space attractions:

Why 2019 is the year to

go to infinity and beyond


40 71







28 My journey: Malaysia

43 6 of the best: Quirky

wedding ideas

50 Introducing: Davao

City, Philippines

71 48 hours in: Hong Kong


13 Competitions, agent

opinions, fams and

DNSW Roadshow report


53 News, show reports and

an Experience Latin

America event preview










81 River cruise trends

90 New beginnings:

What's new on the water

94 Five: River cruise suites

98 At a glance: Essential

guide to river cruise





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e-magazine published by SMP Training Co.

and based in British Columbia, Canada. The

latter online publication focuses exclusively on

sales skills and all aspects of professional

selling within the travel and tourism sectors.

To benefit from this travel industry sales

training resource visit




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Laura Gelder




t struck me, as I was dancing with a cowboy at midnight in

Cody, Wyoming last month, that simply hanging out with the

locals is the best way to really experience a different culture.

I was in the state with seven travel agents for a week-long tour which

you can read about later this summer in a supplement which will

document our journey.

And what a tour it was! We experienced truly awe-inspiring scenery at

every turn, but top of my list are the snow-topped peaks of the Tetons

and the little-known Flaming Gorge Scenic Byway, with its red rock

canyon and vast sea of rolling sage brush.

Wildlife spots, in Yellowstone and beyond, included soaring ospreys

and eagles, lumbering grizzly bears, big horn sheep, hairy bison and

one lonely otter.

We ate an awful lot of meat and tasted many varieties of craft beer;

we immersed ourselves in the history of the Old West, in all its gun-slinging, whiskey

guzzling glory. But standing at the bar and talking to Jerome, a

real cowboy, in town to buy a horse, is

what I'll remember most

of all.

It seems this kind

of experience is what

travellers are looking

for and agents who can

point them in the right

direction – to the truly

local bar or the hiking trail

which avoids the crowds –

may well find themselves

getting more business.

Our 48 Hours in Hong

Kong feature (page 71)

covers some of its lesserknown


– proving that even well

trodden places evolve and

there is always more to learn.

I attended the Destination

New South Wales UK Roadshow last month and found many of the Aussie suppliers talking about

how their tours or hotels offer local insights - you can read about that on page 14.

This month we have a special section dedicated to river cruising, one of the fastest-growing

sectors in travel and one which has always sold itself as a way to access local culture. Turn to page

81 to discover exotic new ports of call, revolutionary new ships committed to balancing luxury

with environmental concerns and much more.

Enjoy this issue and the start of the British summer – according to my colleague Jessica, writing

about UK holidays on page 44, we're in for a long and hot one again. I do hope she's right!


Florida Official Travel Guide:

This year's edition focuses on the experiences rather than just the destination,

whether that's wildlife encounters, fine dining or designer shopping. Get some bright

ideas for two-centre holidays, romantic spots or festivals. Learn how to sell Florida for

LGBTQ clients, culture vultures or families looking for fun.

The countdown is on…

It’s only a month until

Spirit of Discovery sets sail

on her maiden voyage

• No more than 999 guests • All cabins have a private balcony

• Included chauffeur service up to 250 miles

• Speciality dining at no extra charge

Book online at, call FREE on 0800 074 8021

or contact Agency Sales FREE on 0800 068 8732

Visit our new online training platform at

Find us on social media Saga Trade Team

Saga holidays are for anyone aged 50+. A travel companion may be 40+. NTA-AP6050

the big picture 7

Costa Rica

Victory for tree


Costa Rica could be the first country

to achieve zero emissions by 2050. Its

new National Decarbonisation Plan

aims to establish an integrated waste

management system, zero emission

public transport and a focus on

nature-based solutions to ensure that

Costa Rica, which houses 5% of the

world’s biodiversity, will protect its

wildlife and forests for years to come.






Indochina 9

three of a



Culturally rich, scenically beautiful and

numbering idyllic beaches and a raft of new

luxury hotels among other attractions, the

countries of Indochina deserve an extended

look, says Kathryn Liston

It’s virtually pitch-black as we leap off

the wooden fishing boat and plunge

into the warm sea - but that’s how

we want it, the darker the better.

I move my arms and legs rapidly through

the water. No, I’m not drowning, just

witnessing the amazing light show that

erupts before my snorkel-masked eyes.

Darting shards of gold and electric blue light

dance all over my limbs - it’s like a starry sky

all around me. Only visible in the dark, the

bioluminescent plankton glow when the

water is disturbed.The more rapidly I thrash,

the brighter the light display.

The experience is so mesmerising that

we have to be called

waters and beachside barbecues where we

dine on sea bass and barracuda with the

sand between our toes. Bliss.

Moving on up

New luxury island resorts are contributing

to Cambodia’s growing success as a

standalone destination.

Lucy Howard, Marketing Executive at

Exsus Travel, says that exciting new hotels

such as Alila Villas Koh Russey, Six Senses

Krabey Island and Shinto Mani Wild, have

moved Cambodia from being a “book-end

tour location” to a “sole destination in its

own right,” while existing hotels have also

had to up their game.

from the boat to “Visit quaint fishing Chris Greener,

return to shore. The

Senior Southeast Asia

village Hoi An, join a

engine thrums as we

Product Executive

market tour and cooking

are whisked back to

at InsideAsia Tours,

the soft powder-white class and sample its agrees: “Cambodia is

sands of Saracen Bay,

the main resort of

signature cao lau

noodles and white-rose

now seen much more

as a full destination,

Samloem, a Robinson-

rather than just the


Crusoe-like island in the

historical Siem Reap

Richard Keeling, Pettitts Travel

Koh Rong archipelago,

add-on to Vietnam

an hour’s flight from

Siem Reap.

Samloem is the perfect place to kick back

bare-foot on pretty-much deserted beaches.

Sister island, Koh Rong, the filming location

for TV show Survivor, is far busier with

backpackers and party bars.

There are no roads on Samloem, just

white-powder sands, turquoise bath-warm

or Thailand. With the

wealth of idyllic Cambodian island beach

options, the increase in exposure and

high-end properties in Phnom Penh and the

improved road network, Cambodia is an

incredible country to spend two weeks in.”

Mekong river cruises are also selling

strongly, particularly between Saigon

(Vietnam) and Siem Reap (Cambodia).








Cruises in the Mekong Delta and

northern Mekong in Laos also feature.

John Warr, Global Head of Sales at Wendy

Wu Tours, says cruises on its new ship

Mekong Victoria are “in high demand” for

2020. “Shorter itineraries give clients a more

immersive experience and with our current

free upper deck cabin upgrade offer, we’re

certain sales will continue to grow,” he says.

Filippos Venetopoulous, General Manager

for Intrepid’s Adventure Cruise, says the

operator expanded its adventure cruises

to Southeast Asia at the end of last year.

“We are the only small ship operator in this

region and as clients start looking for more

authentic and sustainable ways to travel,

our ships offer a greener alternative to a

traditional cruise,” he says.


The magnificent Angkor temples, relics of

the once-great Khmer Empire, in bustling

Siem Reap are a big draw along with Phnom

Penh, where the Killing Fields are a sober

reminder of the brutal Khmer Rouge era.

The Koh Rong archipelago’s beautiful

islands off the coast of rapidly developing

Sihanoukville offer a relaxing laid-back vibe.

New Private island resort Alila Villas Koh

Russey ( offers experiences like a

pepper and wildlife tour and Khmer cooking

class ($95 each), and new Six Senses Krabey

Island ( features 40 villas with

private plunge pools, an organic market

farm and herb garden, and an observatory

with an astronomical telescope and

stargazing sessions led by an expert.

New to the Cardamom Mountains is the

Bensley Collection’s luxury tented Shinto

Mani Wild (, which offers

patrols with Wildlife Alliance rangers, a

380-metre zip-line to access the camp,

trekking, foraging with the chef, and

waterfall-side spa treatments.

Bamboo Travel ( has

Indochina 11




introduced electric bikes so clients can

explore the Temples of Angkor with ease.

E-bike tours can be added to existing

itineraries such as the 11-day Highlights

of Cambodia which visits Phnom Penh,

Battambang, Udong and Sambor Pre-Kuk.

Avani Hotels ( has opened the

60-room French colonial-style FCC Angkor

by Avani - its first property in Siem Reap.


Culturally rich and incredibly beautiful,

Laos offers a more relaxed experience

than its neighbours. The former royal

capital of Luang Prabang and its present

capital, Vientiane, boast gilded temples and

charming French colonial architecture - plus

great French bread and coffee too.

Scenic gems include Vang Vieng on the

Nam Song River and southern Laos with its

impressive waterfalls and temple Wat Phu,

which pre-dates Angkor Wat. The remote

north features colourful hill-tribes, dense

jungle and mountainous scenery.

Avani Hotels & Resorts (

has opened its first property in Laos, the

53-room Avani+ Luang Prabang close to

the Royal Palace and night market. It offers

“I recommend Nam Et Phou

Louey, north-east Laos, for

challenging trekking, the Pu

Luong nature reserve,

Vietnam, for walking and

stunning vistas and Koh

Rong for an island escape”

Chris Greener, InsideAsia Tours

visits to waterfalls, cooking classes and

daily and overnight Mekong River cruises

onboard the two-cabin Gypsy.


Attractions run fom Sapa’s lush valleys and

Halong Bay’s mesmerising limestone islands

in the north to the fertile Mekong Delta

in the south, plus: charming Hue with its

Nguyen dynasty tombs, elegant Hoi An with

its UNESCO-rated Old Town, and the historic

Cu Chi tunnels, a relic of the Vietnam war.

Intrepid ( has added a 15-day

Vietnam cruise to its Adventure Cruising

collection which includes a visit to the caves

in Phong Nha-Ke Bang National Park.

Avani Hotels ( will open three

new properties in the country by 2022 in

Vung Tau, Saigon and Cam Ranh, the latter

featuring 315 private pool villas

The new Anantara Quy Nhon Villas (anantara.

com) on the south central coast offers 26

luxury villas with private pools and in-room

butler services.

Fusion Resorts ( has opened

the Hideaway at Fusion Resort Cam Ranh,

now manages the Alba Wellness Valley in

Hue and will open The Darwin - A Fusion

Original hotel in Saigon and Fusion Resort

Quang Binh, in 2020;

The luxury Melia Ho Tram Beach Resort

opened in April.

Grasshopper Adventures (grasshopperadventures.

com) has a nine-day Mekong Bike and Boat

adventure onboard RV Toum Tiou, starting in

Ho Chi MInh City and finishing in Siem Reap.

Where to book it

WENDY WU – 0808 239 2197

A 23-day tour of Laos, Vietnam and

Cambodia is priced from £4,490pp and

includes a cruise on Victoria Mekong, flights,

tours, four-star accommodation and all

meals. Departures start in February 2020.






spotlight on




In conversation with Cristiano Moulin, Associate Director of

Marketing & Communications at The Ritz-Carlton, Ras Al Khaimah

Tell us about your two Ritz-Carlton

Q resorts in Ras Al Khaimah. They are

both ideal holiday destinations. Whether

clients are looking for a beach break

or secluded desert dune retreat, the

properties have every traveller covered.

One is set among desert dunes and the

other is on the Gulf’s blue shores, just 45

minutes from Dubai.

On a 500-hectare nature reserve,

with private infinity-pool

villas, The Ritz-Carlton Ras

Al Khaimah, Al Wadi

Desert is home to

indigenous wildlife

and offers wellbeing,


curated dining

and unique

experiences for

the entire family,

A short drive away,

set on its own island

and overlooking the

Arabian Gulf, The Ritz-

Carlton Ras Al Khaimah, Al

Hamra Beach, has just 32 luxurious

private pool villas, each with an infinity pool.

Guests arrive via a complimentary boat ride

and a stay includes breakfast, private beach

access and transfers to Al Wadi. Plus, kids

stay free.

QIs the UK market a strong one

for you? The UK is the largest

international source market for both

Al Wadi Desert and Al Hamra Beach.

Visitor numbers from the UK are growing

significantly year-on-year.

QWhat do you put the growing interest

down to? More people are looking for

those ‘money can’t buy experiences’ and

are willing to spend more to have them.

Guests are choosing us for the unique

experiences both resorts offer. Aside from

the luxurious surroundings, other

draw cards include adventure

options, authentic

Arabian culture and

history, and easy

access to and from

Dubai and Abu


QTell us more

about these

‘experiences’. The

Ritz-Carlton offers

a diverse range of

desert and beach

experiences. Among

the options are: stargazing,

heading into the desert on a fat

bike, riding a horse surrounded by dunes

or cooling down doing some watersports

off a pristine private beach.

Or they can enjoy a tranquil wellness

sanctuary at the newly-opened

Rainforest, a healing water oasis with 16

different stations combining European

hydrothermal culture with Middle Eastern

bathing rituals. Signature spa treatments

are also available at The Ritz-Carlton Spa.

QWhat makes Ras Al Khaimah stand

out as different from the other United

Arab Emirates? The northern-most

emirate of the UAE, it offers desert, beach

and mountains in a single destination. You

can enjoy the adventurous, historical and

peaceful vibes of an emirate that is within

easy reach of the shopping hubs in Dubai.

QWhat else might help agents ‘switch

sell’ to Ras Al Khaimah. from other

destinations? It offers its visitors a truly

authentic Arabian experience – from

golden beaches to lush mangroves

to terracotta deserts and the Hajar

Mountains. Along with natural attractions

and activities, a number of ancient

archaeological sites offer an insight into

its history and rich culture. It is home to

artisanal textiles, delicious traditional

cuisine and the tallest mountain in UAE,

the Jebel Jais. Then there’s the longest zip

line in the world, those horse rides on the

sands, sailing on the waters of the Arabian

Gulf, golf and hiking in the mountains.

QHow do you assist and work with

travel agents? We work closely with

the travel trade across the globe. We offer

exclusive offers via our tour operator

partners and direct packages. Agents

booking via GDS get commission. Growing

business via the travel trade is a focus

as we build our reputation as one of the

world’s leading experiential destinations.

Talking Shop


The inside track on travel

Read the latest from

Sydney and New South

Wales in our event

report, on p16

Sarongs for


TOURISM Thailand

is getting agents in

the mood for summer

bookings by giving away

500 sarongs. To win this

beach staple, agents

must register for the

Thailand Expert training

programme in June

and July. By signing up,

agents will have access

to webinars, training, industry offers

and monthly competitions to win a £50 Love2shop voucher or

a Thai meal worth £25.

Pride inspires Funway

TO celebrate Pride month, Funway Holidays

has given their monthly deals brochure

‘DEPARTURES’ a mini makeover, with a Pride

theme. The ‘Holidays with Pride’ section highlights resorts

in California, New Orleans, Canada and Curacao, as well as

details of Pride events in those destinations.




Earn vouchers

with Shearings


July 9 & 10


Join us and six river cruise specialists in Manchester (July 9)

or London (July 10) to find out more about the latest in river

adventures and to sell them. Food and drink included and great

prizes up for grabs. Sign up here:


is giving agents the

opportunity to earn a £25

Love2Shop voucher for

every 2020 river cruise

booking made before June

30, 2019. Agents can also

save up to £100 per couple

if they book before June







Liverpool & London

The event

WHAT: Destination New South

Wales Roadshow, UK

WHERE: Liverpool’s Royal Liver

Building and Stephen Street

Kitchen, London

WHEN: May 2019

WHO Destination NSW, Qantas

and 11 top suppliers

WHY: To educate agents on

Sydney and beyond

An Aussie delegation ranging from

hoteliers to activity companies and

attractions met with agents to talk about

their business over an array of Australian

wine, specially-selected by Master of

Wine Laura Jewell, craft beer from Byron

Bay and a delicious spread of NSWthemed

food like calamari, pies and

chocolate lamingtons. Two agents even

went home with a holiday to NSW!

The take-away

New South Wales is a region which

encompasses all the factors that travellers

want from a holiday to Australia, in one

state. Persuade your clients to stay a little

longer and they can find not only world

class dining, shopping and urban

attractions in cosmopolitan Sydney, but

miles of beautiful coastline with stunning

beaches; fascinating nature and wildlife in

areas like the Blue Mountains; red sand

outback landscapes in Mungo National

Park; award-winning vineyards in the

Hunter Valley, and much more.

Meet the suppliers…

Let’s Go Surfing

This family-owned surfing school

has been at Bondi Beach for 25 years

but is also in Byron Bay. It’s Eco

Tourism Australia-certified and offers

daily small group lessons to all.

Tourism Solutions

This DMC offers a range of tours

including half- and full-day Blue

Mountains visits; a Panoramic City

Tour of Sydney and a Hunter Valley

chocolate and wine pairing day.

Sydney Opera House

Iconic, UNESCO-listed Sydney

Opera House is as stunning inside as

it is out but visitors can’t go in unless

they purchase a tour or performance

ticket. Tours last one hour and

uncover the stories behind the

building from $42.

Hunter Valley Resort

Independent and family-owned, this

35-room four-star resort in NSW’s

famous wine region offers fun

activities like wine tasting, barrell

rolling and candy making.


Liverpool & London




Byron Bay and Beyond

Experiences on offer include

kayaking with dolphins, touring Stone

and Wood Brewery and exploring the

hinterland. BB&B also represents an

array of accommodation.

Arts Hotel Sydney

The last family owned hotel in

Sydney, this 62-room property is

located in hip and historic Paddington

with a garden and heated pool plus

triple rooms for families.

The evening was

well organised

and I had fun while

learning lots from the

suppliers and enjoying

some good food!


BridgeClimb Sydney

This thrilling but accessible

adventure sees travellers walk over

the Sydney Harbour Bridge for

stunning city views. There are three

climbs from 3.5-1.5 hours in duration.

The Old Clare Hotel

This 62-room, design-led, five-star

boutique is across two heritage

buildings in cool, arty Chippendale, a

15-minute walk from Darling Harbour

with a rooftop pool and bar.

Four Seasons Hotel Sydney

Currently being refurbished, 65% of

this hotel’s rooms offer iconic views

of the Opera House and Harbour

Bridge and its on the doorstep of

Sydney’s historic Rocks area.

Dreamtime Southern X

This aboriginal-owned company

offers immersive indigenous

experiences of Sydney, taking in

sacred spots and teaching travellers

about aboriginal culture.

Merlin Entertainments

There are four attractions in

Sydney: Sea Life Sydney Aquarium,

Wild Life Sydney Zoo, Madame

Tussauds Sydney and Sydney Tower

Eye. Agents can buy passes to one

for $44, two for $50, three for $60 or

four for $79. They last 30 days.

Two ways to get to

NSW with Qantas

Last year flag carrier Qantas switched its

hub from Dubai to Southeast Asia and

launched its ultra-long haul service from

London Heathrow to Perth. So now there

are two ways to get to Sydney and NSW:

the award-winning A380 same-plane

service via Singapore or the non-stop

service to Perth on a new Dreamliner,

with a hassle-free, same-day connection

between Perth and Sydney which can

mean as little as an hour in transit.


agents talk

Selling Travel listens

This month #agentstalk about...

Get social with us: SellingTravel SellingTravelmag @sellingtravmag

Travel Agent rants & raves

This month Jenny Jackson asked: "8.6 million Brits will travel without insurance

this summer. What can we do to ensure our clients are covered?"



Jenny Jackson

Founder of Luxury

Travel Guru

“I guess they think nothing will

happen to them, in particular

the young who participate

in dangerous activities and

the elderly who are always at


“Again, something only a

travel agent can advise on the faceless

internet leaves travellers so


“If they can afford to go on

holiday, then they can afford

travel insurance!"

"There are so many with the

attitude that if anything major

were to happen, someone

would set up a Go Fund Me

page and it will all be ok?"

“I had a client who said it will

cost a fortune "because she

is 70 plus". We recommend

Just Travel Cover who did two

weeks insurance for two

people for £43...some just

expect high prices.”

"Wow potentially 8.6 million

Go Fund Me requests!"

"We can only remind clients

about the huge hospital bills

that people have had to pay

as a result. It's only when

something bad happens that

people really understand why

insurance is so important."

"It's just as bad if people

don't declare their medical

conditions, otherwise the

insurance won't be worth

the paper it's written on!

"One word...Idiots"

"Client seriously

asked whether they

could change planes

in the air.

“Can I take my


fishing knife

onboard the

plane? I don't

want to lose it.”

"Client asked: "What does the

sand sound like on Phuket

beach?" I replied: "Which

beach on Phuket?" Their

response: "Oh the one the

dreamliner flies too."

"Will I get a refund if

it rains? is a good one"

India Tours

0208 585 4020

fr£1855pp fr£1699pp fr£1999pp

7nts, Golden Triangle 7nts, Call of the Wild 5nts, Tour of Kerala - Spice & Backwaters



with Sharon McConway - Kuoni

Fresh demand for wheels and waterways

Sharon McConway, a Personal

Travel Expert at Kuoni, describes

why she prefers demanding

customers and how her specialist

knowledge is beating the internet.

"A big part of my job is handcrafting tailormade

trips by providing a personalised

service from start to finish. Having specialist

knowledge is vital today and is something

that the internet cannot compete with.

"I see a huge increase in specialist travel,

particularly relating to families weddings,

wellness, LGBT, special mobility and dietary

needs. No matter how educated a customer

is in their decision making, they'll always

need advice with these requirements.

What's trending

"People are more demanding when it

comes to holidays, they want an educational

experience or more activities and are being

influenced by social media and


"In terms of trends,

Japan is very much in

Having specialist

knowledge is vital

with demanding


demand and I expect

this will continue

in 2020 with the

Olympics. I'm seeing a

confidence build back

for Egypt and Turkey.

Latin America will also

see huge growth and I am

very excited about our new Columbia small

escorted group tour. For relaxing, Ajman

offers the best beaches in the UAE and is a

great year-round mid-haul destination.

"More clients are asking about motorhome

rentals, river cruises, rail journeys and even

cycling tours – everyone wants to be on the

move! Ocean cruising is also evolving, with

options to suit every ones' taste.

"Growing up in Ireland I

have always been inspired by

North America, particularly

its music heritage, literature

and culture. I have the

music cities of Portland,

Austin, New Orleans,

Memphis and Nashville all on

my radar and I hope to see more

exploration of the US and Canada

beyond the popular destinations.

"I encourage all my clients to be as

demanding as they like. This is their trip

and it should be exactly as they want it. It’s

important to discuss their requirements,

which can be unrealistic, and a face-to-face

consultation is best. I get enormous support

from the suppliers I work with and I know my

team will do what they can to help too.

What's trending

"Over the years I've had some weird and

wonderful requests but I can’t say anything

has phased me. One of my favourites was a

gentleman who wanted to do a world trip to

study wild fungi, visiting remote locations in

Tasmania, Argentina, Canada and Greenland.

I learnt a lot of new airport codes that day!

"I put my heart and soul into my job and it

is critical to me that my clients don’t just have

a lovely holiday but have made memories to

last a life time. That's what makes working in

travel so worthwhile."

0208 585 4020

fr£5189pp fr£3999pp fr£4999pp

12nts, Grand Rail Circle 9nts, Journey through the Clouds at Leisure 7nts, Coastal Passage Getaway Circle



Training, events and fam trips

Not Just Travel’s fast and

fascinating fam

A group of 43 Not Just Travel

homeworkers descended on the slopes of

Banff, Canada for one of this past winter's

biggest ski educational trips.

Supported by the Travel Alberta, Banff

and Lake Louise Tourism, Inghams,

JTA Travel and Air Canada, the agents

enjoyed skiing and snowboarding on

the province's famous ‘Champagne

powder’, ice-skating on Lake Louise,

dog-sledding, and snowmobiling. They

also completed the Johnston Canyon

Ice Walk and a spot of star-gazing at the

top of the Banff Gondola. One agent

even took part in a local 5km ice race

when it was minus 17C – and won!

Sweet success

for TUI

Tui Doncaster in St.

Sepulchre Gate celebrated

with some sugary treats

after being awarded

Super Break’s Agent of the

Month for the Yorkshire,

Humberside and North West


The agency was

commended for its efforts

in promoting the operator's

Tutankhamun packages

and Super Break’s show

of the month, Joseph and

the Amazing Technicolour


Question time for Qatar

The Qatar National Tourism Council's

UK & Ireland team hosted two London

events as part of the tourism board’s first

European roadshow. Agents learnt about

the destination's first-class museums,

including the recently-opened National

Museum of Qatar and its UNESCO World

Heritage Sites, before participating in an

interactive quiz run by Live the City, with

the winner and runner-up both winning

holidays to Qatar. Shana Rohn, Qatar NTC

and Navdeep Hoonjan, Qatar Airways,

presented the prize.

New heights

for Headwater


The team from Headwater

Holidays, specialists in selfguided

walking tours, put

aside their sales pitches

and instead tested their

brawn with an eight-mile

hike on Kinder Scout in the

Peak District. The ramble

marked the anniversary

of the ‘mass trespass of

Kinder Scout,’ a 1932 event

in which walkers disputed

being denied access to

areas of open country.

Have you enjoyed an interesting trade event or been on

a trip or fam that you would like to see featured on this

page? Email

Making history


Product Destination Manager

at Funway Holidays

Anguilla celebrates top figures

The Anguilla Tourist Board celebrated a record-breaking

winter season as part of its 'Beyond Extraordinary' events

in Manchester and London. Tourist arrivals hit an all time

high this year with 1,184 UK arrivals between January and

March, representing a 113% increase year-on-year.

The tourist board has also launched its month-long

Health and Wellbeing campaign which includes a series

of pop-up activities, classes, bespoke menus and offers.

Hurtigruten cleans up north Wales

The Global Travel Group was on hand to spruce up Talacre

Beach in North Wales as part of Hurtigruten’s Beach Clean.

The team collected two full bin bags of mainly plastic waste,

a full section of a wire fence, a large fishing net and one

huge tarpaulin. Global Travel Group’s team included Sian

Webster, Laura Mitchell, Kirsty Lilley and Rob Griffiths, plus

Mark Walter (Hurtigruten's Head of Sales).;


As I enter the formidable walls of Brimstone Hill, a military

fortress built at the top of a steep volcano, I'm transported

back to the 1700s. I can just imagine what it was like here as

a young British soldier, waiting for the French to attack in

the struggle to colonise St. Kitts.

Although the island is now independent, it was a former

British colony, where sugar cane production was the

dominant industry for more than 350 years.

In my opinion, it's this rich history that sets St. Kitts apart

from any other Caribbean island. Yes there are great beaches

and food, but seeing such impressive

military architecture on

this tiny island adds that

character and uniqueness.

Today, Brimstone Hill is

recognised as the best

preserved site in the

Americas and has earned

UNESCO World Heritage




As I venture to the top

of the fortress I'm struck by the most fantastic

panorama of the Caribbean, with unobstructed views of Sint

Eustatius, St. Barts and Nevis in the distance. It suddenly

becomes very clear why the British fought so hard to protect

this island! Another photo opportunity presents itself in the

form of the 24-pounder cannons that are dotted around the

site, still poised as if to warn off intruders.

It's the perfect place for families and multi- generational

groups to relax surrounded by the history and heritage that

is at the heart of St. Kitts. As someone who's visited for both

work and pleasure I can honestly say it's unforgettable.

Become a specialist and reap the rewards




Our columnists

TV programmes

and protests

seem to have

brought climate

change up the

agenda. But is


travel a priority,

and if not,

should agents

make it so?

Paperbark Camp is

Anneka's top eco pick...'s in Jervis Bay,

New South Wales

Key is striking

the balance



and affordable

SUSTAINABLE tourism is a must in this age

of travel, but it's still a relatively new concept

for our clients and we don’t yet have many

enquiries for it. I think it's something we

should promote and where possible I try to

include a eco-friendlier hotel in itineraries.

The key is striking the balance between

sustainable and affordable – not all of our

customers can afford a top-end, eco-friendly

holiday but do want to enjoy themselves

whilst reducing their footprint on the earth.

A good example of something we sell is

Paperbark Camp in Jervis Bay, Australia.

We really love the ethos of this property

as it offers an authentic Australian bush

experience for customers, who sleep in

stilted safari tents amongst the gum trees,

whilst trying to limit damage to surroundings.

It was pleasing to see that Qantas flew the

world’s first commercial ‘zero waste’ flight –

something all airlines should be striving for.

I do struggle with the idea that the travel

industry plays a part in damaging the places

we send people to, but travel does also

benefit individuals, and if we can make it

sustainable, that's a more ethical approach to

our profession and our passion.

This May has seen some lovely bookings for

Canada, Australia, New Zealand and Greece,

and we’re looking forward to a busy summer!

Trevor and Penny (Southern Cross Travel's

owners, and my parents!) are off on a small

ship cruise with Prestige Holidays and I’m

thinking about what to pack for my Greek

holiday - and how to make it eco-friendly too!

IN OVER 12 years of selling river cruises –

which is the bulk of my business – I have

yet to have a single client make a purchase

decision based on sustainable travel. This

cannot be because the sort of people

who book river cruises are not in any way

environmentally conscientious - in fact, to the

contrary, they are typically people looking to

choose a holiday that is, by its very nature,

part of the slow travel movement.

Despite not being driven by explicit

client demand, river cruise operators are

continually looking to create more fuel

efficient, less-polluting ships, investing in

battery-powered options when entering and

leaving mooring locations. River authorities,

though, are the driving force in demanding

River cruise

ships are now

more fuel

efficient and

less polluting

that the older ships are bought up to

modern emission target levels. Also, as many

European river cruise itineraries are viable

by rail, a 'rail and sail' river cruise is worth

offering to clients who are looking to match

sustainable lifestyle objectives.

River cruising was well represented at the

British Travel Hall of Fame awards when

Rudi Schreiner and Kristin Karst, co-owners

of AmaWaterways, were inducted into it. I

was honoured to be invited to the ceremony,

and noted that the venue was changed from

the Brunei-owned Dorchester to the Four

Seasons, following the news of Brunei's

homophobic laws – credit to all concerned.


Anneka Desrosiers

Southern Cross Travel,

East Sussex


James Hill

Go Cruise, Cruise specialist,




Our columnists

Booking flights

with reduced


could turn into


WHILE we are all aware that flying is a major

contributor to carbon emissions, I don't

believe it is currently at the forefront of most

travel agents' mind. Ultimately, increasing

sales and passenger numbers comes first.

And to be honest, who can blame us? If

a customer is wanting to book a specific

holiday then they will do it, regardless of if we

agree with the booking or not.

However, as travel agents there are three

immediate ways we can help encourage

eco-friendly travel. The first is to become

paperless. At Venture Travel we only email

booking confirmations, receipts and tickets to

our customers. This not only saves us money

in postage and printing costs but also helps

the environment so it's a great win-win.

The second is to upgrade your back-office

systems. With such great advancements in

technology, gone are the days where you

need to print enquiries, store brochures or

track sales data. Google Docs is a fantastic

tool to share spreadsheets, word documents

and enquiries to everyone in your team

without having to print these out.

Thirdly, promote to your customers ecofriendly

flights and hotels. This is something

we can definitely improve on at Venture

Travel, especially working in such a price

competitive market.

One useful tool I found recently is

Skyscanner. It show flights with reduced

emissions which is definitely worth

mentioning to your customers and be a

unique selling point for your business.


Ben & Hugh

Venture Travel, Mold,

North Wales

SUSTAINABLE travel is of great importance

to me and has been brought to everyone's

attention, along with other environmental

issues, thanks to the recent protests.

But what can we, as travel agents, do to

improve things, if anything? Should our focus

continue to be just selling the holidays our

clients want or should we be championing

more environmentally-friendly travel?

I find it’s not something clients mention

unless you say something, so I think it’s up to

us to remind them that sustainable tourism

is about visiting somewhere as a tourist and

trying to ensure it makes a positive impact on

the environment, society and economy.

We could all start with reducing plastic in

our hotel room. There is usually a bin in the

bathroom and in the bedroom, both with

plastic bags in – do you use both bins? I only

use one. That means if you're sitting on your

bed you will have to get up and walk to the

bathroom, but just think how many plastic

bags that will save if a hotel has 100 rooms.

That's 100 bags a day, 700 bags a week and

36,400 a year! And that is just one saving in

one hotel. My thought of the month: ‘One

thing you can’t recycle is wasted time’.

I'm just back from Cyprus where I stayed at

the peaceful Casale Panayiotis in the Troudos

Mountains, enjoying its wonderful spa, food

and activities like walking and biking, and the

five-star St Raphael in Limassol, which has a

lovely beach, marina and beautiful gardens

of olive trees. But the best thing was that they

also look after the local cats, including feeding

stations. I wish more hotels would do this!

We can all

reduce the use

of plastic bags

in hotel rooms


Sandy Murray

Sandy's Travel Escapes

James with

AMAWaterways at the

Hall of Fame

Sandy fruit

picking in


Next month

our columnists

talk about:


and how to help

spread the love





The world is a big place but luckily the virtual world

of online training is accessible to all, 24/7. Laura

Gelder looks at the latest training out there

ASelling Travel survey conducted

last month showed that online

training is still held in high regard

- 78% said web courses are ‘very useful’

or ‘excellent training for agents’.

In fact, 80% of agents surveyed had

participated in online training courses and

they were listed as the second most popular

training resource after trade magazines.

We last spoke about online training in

the December issue, tying in with the peak

season for agents pursuing professional

development, just prior to the peak selling

months in the New Year. But as peak

holiday time looms, many agents will

be knuckling down to training over the

summer months too and there is a

raft of new options out now.

Brand updates

The Tobago Tourism Agency has released

new online training in line with its recent

‘unspoilt, untouched and undiscovered’

rebrand. has six

modules covering brand pillars

like sea and beaches; eco


Kennedy Space Center

Visitor Complex


The all new Kennedy Space Center Visitor Complex UK agent

training programme (with OTT) is designed to enhance the

knowledge of KSC across the Trade. KSC is much more than a US

Space Flight experience, it is an interactive full day adventure

surrounded by the heroes and legends of the US Space Programme.

The course is split into three modules, each with a short multiple

choice quiz, to give a overview of KSC in no more than 30 minutes.

You'll be amazed at what's on offer!

The modules

Module 1: KSC More than a Museum, Beyond the Basics: This is

an introduction to KSC, including its location and how to get there,

what clients can do there and how to sell it. This gives agents a solid

foundation and the confidence to answer basic customer questions.

Module 2: The Visitor Complex: This explores the variety of

attractions and exhibits and helps agents understand how visitors

can best spend their day. Agents will brush up on top attractions

such as Space Shuttle Atlantis, Saturn V Center, Heroes and Legends,

The Rocket Garden, The Astronaut Hall of Fame and the KSC Bus

Tour amongst others. The new IMAX film showing, Touch the Stars:

The Journey has begun 3D, is also included.

Module 3: Enhancing the Stay: This builds on Modules 1 and

2, with details on upgrading to the Space Pass and the chance to

'Dine with an Astronaut'. New add on experiences include the ATX

(Astronaut Training Experience) and Mars Base 1. The best is saved

till last with details of the Rocket Launches at KSC.

Did you know?

On completion of the

course all agents are entered

into a monthly draw to win

a goodie bag with an item of

signed astronaut merchandise,

and everyone can claim

Complimentary General

Admission tickets.








The Journey Beyond Specialist online training

program tells you everything you need to know about

our suite of incredible tourism experiences, including

The Ghan, Indian Pacific and Great Southern rail

expeditions, as well as Cruise Whitsundays and

Rottnest Express.

Learn more about our unique selling points and how

you can curate the perfect Australian holiday for

your clients. Access images and videos for your next

campaign, including amazing 360 photography of

our trains and destinations.


New modules for Cruise Whitsundays and Rottnest

Express are now live. Find out how your clients

can capture the perfect quokka selfie at Western

Australia’s Rottnest Island or learn more about the

incredible experience of sleeping under the stars on

the Great Barrier Reef.

Watch this space as new modules for Darwin

Harbour Cruises and Sal Salis are launched over

the coming months.

















e-learning 25


adventures and nature; romance and

weddings; and local culture, people and

heritage – plus tips and sample itineraries.

Stephen Smith, Sales & Marketing

Manager for the Tobago Tourism Agency

says, “Our content highlights all the key

selling points of the destination and also

encourages agents to log their bookings

towards rewards including places on a

mega-fam trip which is being planned for

the end of the year.“

The Cayman Islands Department of

Tourism has just launched an updated

programme with a new easy-to-navigate

design, selling tips and revised information

on each island.

A new section on events and festivals

has also been added and in a step to

be considered an ongoing resource, the

programme matches individual customer

profiles with the ideal island to visit and

includes a full list of UK tour operators and

airlines which feature the Cayman Islands.

Agents who complete

by June 15 could win £100 of vouchers.

The San Diego Tourism Authority has

a new Specialist Certification (

travel-trade/san-diego-specialist.aspx) which can be

obtained by taking a 25 multiple-choice

question interactive quiz designed to help

raise awareness of the key drivers of travel

to the city. Upon completion, agents can

download the certificate.

TIPTO’s ( latest training incentive

runs until June 18. Agents need to complete

all supplier training modules online,

including its latest ones from relatively new

members, Gold Medal and Travel 2. On

completion, agents will gain gold star status

and be entered in to a draw to win West End

theatre tickets.

New pastures

This spring the Setouchi Tourism Authority

launched a new e-learning platform

( for agents to learn

about the little-known region in West

Japan. It describes its portal as delivering

“a complete suite of online training and

engagement tools using the latest principles

in e-learning.”

The platform uses interactive maps to

guide agents through Setouchi, highlighting

key information from each location as


“80% of agents surveyed had

participated in online

training courses and they

were listed as the second

most popular training

resource after trade







well as allowing agents to learn about

the destination through themes like art and

culture or food and drink.

Niche areas

Online training increasingly focuses on niche

markets and the Malta Tourism Authority

demonstrated this recently when it teamed

up with Online Travel Training to create a

programme dedicated to LGBTQ+ travel.

Same sex marriage was legalised in

Malta in 2017, gender-neutral passports

introduced last year, the island retained its

top spot on the European Rainbow Index

for a fourth consecutive year in 2019, and aims to educate agents on all

this plus the accommodation, activities and

places to visit for this market.

Peter Vella, Director UK & Ireland, Malta

Tourism Authority commented: “It’s

important for the trade to be equipped with

the right facts about LGBTQ+ travel to help

travellers make an informed decision.”

Agents who complete the course will

receive a certificate and be entered into a

prize draw to win a £50 iTunes voucher.

Expert status

SeaWorld Parks’ agent training (seaworldagents. has been updated with

a conservation module. It has information

about the professional accreditations the

parks have, the SeaWorld & Busch Gardens

Conservation Fund, SeaWorld Rescue and

more. Agents who complete the training get

a goodie bag, park ticket and entry into a

competition with prizes like Bose speakers.

Carnival Cruise Line is launching a new

Gold Level ‘Loyalty Rocks Club: Carnival

Cruise Line University’ training programme

at, which is designed to

reward agents for investing in professional

development. The content is video-based

and will be followed by Platinum and

Diamond levels later in the year.

Agents completing the Gold training by July

1 could win a place on the inaugural sailing

of Mardi Gras as well as a Merlin annual pass

and £50 worth of Loyalty Rock Club points.

To enter, agents must complete the training

and post their certificate on social media

with the hashtag #MARDIGRAS2020.


While reading followed by multiple-choice

quizzes are still the most-used mode of

travel training, webinars are on the up.

The Seychelles Tourism Board recently

reported plans to expand its training to

include virtual reality fam trips. The videos

will be available on later

this year and will cover a range of topics

from how to travel around the islands to

airport transfers and accommodation.

For more training updates, sign up to

Selling Travel’s weekly e-newsletter.

For news from our training partner Travel

Uni, see page 72.


Crystal Cruises Training

Voted the 'World’s Best' more times

than any other hotel, resort or

cruise line, Crystal is more than just a

luxurious way to explore the world.

It is an adventure, opening up the globe

just for you. Whether by ocean, river or

yacht, Crystal are taking luxury travel

further than ever before. And when

you’ve completed all three modules, you’ll

receive your certificate and a celebratory

bar of chocolate – what could be better!

The modules

Module 1: Designed to bring you

up-to-date on Crystal’s all-inclusive

product and just why Crystal continues

to win ‘World’s Best’ awards. After

completing this course, you will be able

to comfortably describe the All-Inclusive

Crystal Experience to your guests. Whether

you are booking your first guest, or your

one hundredth, you will understand how

the cruise line continues to find ways to

offer the best value afloat and why it is the

perfect choice for your discerning guests.

Module 2: Welcome to our Crystal

Yacht Expedition Cruises module, a

mini-course designed to teach you

everything there is to know about the

Crystal Esprit and Crystal Endeavor. Your

clients can pursue their quest for nautical

adventure in an extraordinary new way.

Designed for just 62 guests who seek

privileged access to some of the world’s

most beautiful maritime destinations,

Did you know?

The Crystal experience

is available across many

different cruise experiences

– ocean, river, yacht and

expeditions – we have

it all!


the new Crystal Esprit offers the most

exciting cruise alternative in decades.

And debuting in 2020, Crystal’s first foray

into luxury expedition cruising begins

with the inaugural voyage of Crystal

Endeavor. The world’s largest and most

spacious premium expedition yacht,

Crystal Endeavor boasts a sleek design

built to PC6 polar class specifications,

she will explore the farthest reaches of

Earth, from the Arctic to the Antarctic

and far-away lands in between - far past

destinations frequented by most ships.

Module 3: Welcome to our Crystal River

Cruises module, a mini-course designed

to teach you everything you need to

know about Crystal River

Cruises. Six-star service.

Superior dining. The

largest suites in river cruising aboard

an exquisite new class of river vessel,

and so much more. Guests can explore

the Danube, Rhine, Main and Moselle

rivers with ever-changing panoramas of

enchanting villages and lush landscapes.

In-depth explorations and overnight

stays in the heart of Europe’s cities and

towns provide a vibrant and memorable

experience. The hallmarks of the Crystal

brand – service, space, quality and

choices – usher in a new era in European

river exploration. Crystal offers a butler

service for every suite; six-star service

and exceptional food; unique Crystal

Complimentary Adventures and Crystal

(Optional) Adventures which all contributes

to redefine luxury river cruising.

Our Crystal training

modules are designed to

educate our travel advisors on all

Crystal experiences and ensure

they’re confident in selling the

World’s Best to their clients.”


my journey

National Park

canopy walking


magical moments in


Exploring ancient rainforest, strawberry and tea-planted highlands, idyllic

beaches and a steamy city, Martin Steady is fascinated by Malaysia

Orangutans are so cool



step off the Bukit Merah ferry and enter a

caged walkway. I feel captive, but look out

on the freedom of the island beyond where

the most beautiful inhabitants imaginable are

happily wandering around, lazing, eating, playing

and generally getting on with their lives. I think

I’ve just fallen in love with orangutans!

“This is their island, not ours,” says our guide. “We

are the caged ones, not them.”

Here, at this world-class sanctuary,

these serene ‘creatures of the

forest’ live like kings, mostly

untouched by the outside

world. I crouch down in

front of an impressive

young male and we look

at each other, curiously.

He notices a piece of

apple on my side of the

fence and lazily finds himself

a stick. With almost bored ease,

he shoves it under the netting to hook

the tasty treat back towards him.

I’m impressed and honoured – but also feel

sad and angry that human greed for palm oil is

decimating the natural habitat of these creatures.

The clash and contrast between modern-day

life and nature is always closeby in Malaysia.

I’d arrived in Kuala Lumpur, courtesy of British

Airways, days earlier and been whisked into the

heart of the city for a restful night high above

the hubbub at the towering Hotel Istana. Just

hours later I swapped the noise of the

metropolis for the sounds

of Taman Negara.

This vast national park covers

more than 4,300sq km - a sprawling,

steaming wilderness that dates back 130 million

years. It’s the oldest primary rainforest on the

planet and, as such, offers the ultimate jungle


Kuala crossing

I have just fallen

in love with some


It takes more than two hours to venture into

the forest, and during the zippy boat ride I learn

the meaning of ‘Kuala’ that features in

so many local place names. And

rather unsurprisingly for a

nation criss-crossed by

waterways, it’s ‘the point

where two rivers join’. One

loud and exhilarating trip

later and we’ve reached

our home for the night.

My cabin certainly isn’t

five-star, but is all the better

for it. The local monkeys don’t

seem to mind much either and merrily

practice their gymnastics on the roof.

Lost amongst the endless greenery, there’s

nothing to do but marvel at the sheer abundance

of life around us. The park is home to tigers, many

different types of birds and thousands of plants

found nowhere else in the world.

The canopy walkways high above the jungle floor

are the best way to immerse yourself in nature’s

bounty and my guide explains the many uses for

the diverse flora.

There are also trips to indigenous villages where

it’s possible to learn the skills needed to survive in

the wilderness. I discover that making fire without

matches and hunting food with a blowpipe aren’t

things you can master in an hour or two.

The dreamy tranquility of San Pedro

town and waterfront...Snorkelling in

shark ray alley, surrounded by nurse

sharks... Ethereal Garifuna singing and

drumming on the beach complete with

a humbling history lesson about the

nation’s tortured past

my journey 29

Straits Chinese

dining, KL Central


Pure nature – Taman

Negara jungle walk

The boat trip and trek to Kuala Trengga is as

ethereal and idyllic as it is wet – and my camera

needs to be safely tucked away as we weave and

splash our way home via the rapids.

Tea in the Highlands

It’s a mark of Malaysia’s rapid pace of development

that I exit the jungle entirely by road – which was

not possible when I was here many years ago.

Heading north west, towards Penang, into the

Cameron Highlands, we enjoy a memorable lunch

at the well-known Golfer’s Café that overlooks the

beautiful Cameron course. This is a tea-growing

region, and we include a stop at the vast BOH Tea

Plantation. Founded back in 1929, the enterprise is

the biggest of its kind in the country. The Visitors

Centre tells the fascinating tale of jungle clearance

on steep slopes (with just mules and a steamroller).

Hidden in the hills on a seven-acre site between

Tanah Rata and Brinchang, and making the most of

the region’s cool temperatures, is Strawberry Park

Resort. With rates from £45, the modern resort is a

perfect base for activities like nature walks and visits

to the many apiaries and strawberry farms. Gunung

Brinchange – or ‘Mossy Forest’ – is a must-do trek

and it’s easy to see how the place got its name.

Sam Poh Tong Cave Temple, close to Ipoh, is

equally wonderful. Chinese Buddhists built it within

an enormous raw limestone cave in the 1950s, and

nuns and monks still live here today. It is filled with

impressive art, including a reclining Buddha.

Penang itself has enough to fill a holiday on its

own, with soft sandy beaches, cultural sites and

stunning scenery. The charming nooks and crannies

of George Town, Tropical Spice Gardens and Habitat

Penang Hill Rainforest Experience are ticked off my

list, along with Komtar Tower – a funky high-rise

hosting a skywalk and observation deck.

Back in Kuala Lumpur Precious Old China Café in

the Central Market offers the best in Straits Chinese

dining, while the Petronas Twin Towers reveal the

city in all its chaotic beauty.

But it’s up in the clouds with the orangutans,

where I feel at home in ‘Natural Malaysia’. •


Buddhist cave


Stunning street

art in Penang


Abercrombie and Kent has a sevennight

Highlights of Belize package

from £2,890pp and includes return

fl ights, accommodation and transport.

Explore Worldwide’s 14-day Discover

Belize trip starts at £2,659pp

and includes fl ights, transfers,

accommodation, some meals plus an

Explore leader.

Perak Cave



indian ocean



There is an increasing range of wellness and good

health-inspired options available in the Indian Ocean.

Clare Walsh investigates

indian ocean 31




palette of colour surrounds

me as I take a deep breath and

stretch my arms towards the

awakening sky. Standing in a vivid, multihued

garden, the setting of my usual

weekly yoga class in an uninspiring gym

hall is a world away. Here, in Mauritius,

I ponder how rewarding sun salutations

are when there’s actually a sun to salute!

The calming voice of the teacher guides

us through a gentle vinyassa flow class, a

perfect match for the dreamy pace of island

life. Ahead of me, the sparkling cerulean

ocean is lapping the sand, the only sound

breaking the magical morning stillness.

Balaclava, where I am staying, lends itself

perfectly to therapeutic practices like this.

Blending extraordinary natural beauty with

sumptuous spa and wellness classes, it’s the

perfect place to recharge my batteries and

focus on self-care.

Healthy options

Like many people, I had arrived in Mauritius

frazzled from work and in desperate need of

a break. Recent years have seen a marked

shift away from fly-and-flop holidays as

a way to recharge. Instead, clients now

want to experience wellness practices and

indulge in spa treatments that will ensure

they return home feeling better than when

they arrived.

Resorts of the Indian Ocean are an

ideal match – their paradisiacal and selfcontained

setting is matched by impressive

facilities. Many resorts have offered

world-class spas and gyms as standard for

years, but what they now offer is a much

more holistic and tailored approach, which

extends to the whole resort experience.

George Morris, Regional Manager

of wellness and active holiday brand,

Robinson, said: “Holiday seekers are

continuing to search for transformative and

wellness breaks that will leave an impact

long after the holiday is over.

“Whereas previous wellness escapes

focused on one particular aspect of health

and wellbeing, an increasing number of

people are now looking for more holistic

wellbeing holidays which incorporate fitness

and nutrition plans to help develop a more

active lifestyle.”

The wellness world is constantly moving

and expanding to target client groups with

everything from ‘mumcations’ to ‘divorce

retreats’ on offer.

And while many resorts have moved

towards a very personalised approach to

wellness, they are all tapping into that same

desire to slow down, recharge and return

home feeling renewed.

Mauritius & Reunion

Heritage Resorts in Mauritius hosted a

Wellness Festival in May. The first of its kind

in the region, it saw international wellness

leaders offer workshops and ‘nature

connection’ outings, while artists’ areas,

healthy food stations and relaxation zones

were designed to awaken the five senses.

“The festival addressed the expectation

and need for experiential travel in wellness

which is our fastest growing sector,” said

Candice Yon, Heritage Resorts.

“Our festival is crafted for travellers whose

choice to holiday and choice of destination

is motivated primarily by wellness, as well

as those seeking to maintain wellness or

engage in wellness activities as part of a

general holiday,” she added.

A personalised approach to health has

been adopted by LUX* Resorts, which states

that its desire is to be a wellness pioneer in

Mauritius. Its philosophy is based around

LUX* Me and at the Grand Gaube resort

guests can enjoy a re-imagined spa


indian ocean




and tailor-made plan designed by their

wellness concierge.

Meanwhile, LUX St Giles is the only fivestar

resort in Reunion. Here guests have a

range of options from yoga garden sessions

to outdoor spa treatments, while more

active clients can enjoy tennis and volleyball.

Beachcomber’s spa concept is also based

on a holistic approach, with treatments

personalised to offer a bespoke experience.

Treatment programmes include massages

and the practice of arts such as Santa Yoga,

Qi-Gong and other traditional wellness

techniques, as well as lifestyle advice for

health-conscious guests to take home.

The clue is in the name at SALT – a

newcomer to Mauritius that features the

first salt room on the island. A range of saltbased

treatments invites clients to match

their mood and create a personalised

scrub from oils, butters and salts. Further

holistic highlights include a sunrise run

club, morning sun salutations and dawn

photography tour. With a sustainable food

ethos, the resort is also getting its own farm

which will cultivate hydroponic fruit and

vegetables for the hotel restaurant.

Attitude Hotels’ Spa Attitude bases its

care rituals based on the natural elements

of Mauritius: its soil, its sea, its sun and

its plants, combined with essential oils. It

has a range of massages, body care and

facials plus four signature treatments: Earth

Attitude regenerating care, Sea Attitude

purifying care, Sun Attitude stimulating care

and Flora Attitude relaxing care.

Paradise Cove Boutique Hotel by Attitude

is currently undergoing major renovations

and will opens September 2 with an

enlarged and refreshed spa.

Book it: Beachcomber Tours (beachcombertours. offers seven nights full-board in a junior

suite at Dinarobin Beachcomber Golf Resort & Spa,

from £1,715pp, for two adults sharing. This includes

return economy flights with Emirates, a one-hour

Discover Massage, various complimentary land and

water sports and private transfers in Mauritius.

Departs September 3 2019.


In a move to support diet-conscious clients

in their food choices, Huvafen Fushi will

soon welcome RAW (Revitalising Addictive

Wellness), which will feature a range of

plant-based, protein-rich foods as well

as organic cold-pressed fresh juices and

smoothies. The resort is known for boasting

the world’s first and only underwater spa,

where rituals and treatments such as crystal

singing bowls can be experienced.

Having opened its doors in April last

year, Fairmont Maldives Sirru Fen Fushi

has just launched its Fairmont Fit

Step inside our new rooms

A totally transformed place, allying a timeless, exotic-chic decoration and a contemporary touch.

The fourposter bed and the wallpaper, both reminders of the colonial past, merge beautifully with the more actual rattan,

wood and white colour. The new bathrooms with their double shower heads are spacious and comfortable. From the terraces

or balconies, just gaze at the Cove, settle down together for a drink, write a postcard or read the latest best-seller.


A tropical oasis that weaves its way

into your wildest dreams…

A destination you could never forget!


To book contact your

preferred Tour Operator.

For further information contact

or call +44 (0)7585 660350


indian ocean




package. Guests will start their day with

complimentary workout wear delivered

to their accommodation before choosing

from fitness options such as tennis lessons

or aerial yoga where a soft parachute-silk

hammock is suspended from the ceiling to

support the body as guests move from one

position to the next.

Velaa Private Island has just launched

its Energising and Body Transformation

Programme. Promising to cleanse the body

from toxins, improve BMI, body water

balance and visceral fat levels, it combines a

mixture of spinning, HIIT, circuits, yoga and

meditation. The highlight of the programme

is the use of GenSmart which includes a

DNA test for each client to ensure a tailored


Kanuhura’s Kokaa Wellness Retreat and

Spa was named Best Luxury Island Resort

Spa in the World Luxury Spa Awards and

consists of nine nature-inspired treatment

rooms (three of which can be used for

couples), a beauty salon, a steam room,

a dry sauna, plunge pools, Jacuzzis, an

air-conditioned fitness centre and an

outdoor beachside spa pavilion. Yoga and

meditation are incorporated into packages

to ensure mind and soul are renewed as

well as body.

Book it: Inspiring Travel Company

( has a seven-nightsfor-the-price-of-five

deal at Velaa Private Island,

priced from £6,799pp and based on two adults

sharing a deluxe pool villa. The deal includes

breakfast, return economy flights with Emirates

from Heathrow and seaplane transfers and

represents a saving up to £1,949pp. It is valid for

travel between May 15 to October 15 2019.


Clients visiting Azure Spa on Alphonese

Island can experience treatments from Yi-

King products that are classified according

to each guest’s ‘master element’ and

determined by their date of birth. Products

are native to the Seychelles and each

element corresponds to the hormones,

meridians and organs of the body.

Those visiting the spa at Kempinski

Seychelles Baye Lazare will also be treated

to a variety of treatments infused with local

fragrances and oils and inspired by the

seasons. Six treatment rooms including

a couple’s treatment room are located

in traditional bungalows set in a serene

relaxation garden.

It’s into the wild at Hilton Seychelles Labriz

Resort & Spa where six treatment rooms

are dotted throughout the rainforest.

Guests are promised they will ‘reconnect

with self and emerge brighter’ and can

choose from the ‘Escape journey’ or the

‘Essentials Journey’ which span a range of

treatments from Chinese acupressure to

Egyptian reflexology.

At Constance Lemuria Resort, the spa

centres around Shiseido’s Qi method.

In-suite massages, beauty treatments and

steam baths will soothe stressed-out clients,

while indulgent therapies such as Shiatsu,

Ayurveda, aromatherapy and reflexology

are also on offer.

Book it: If Only ( has seven nights at

the Kempinski Seychelles resort including daily

breakfast, return flights with Eithad Airways,

accommodation in a Hill View room and private

transfers from £1,805pp based on Manchester

flights. Valid for stays September 1-30, 2019.


“While many resorts have

moved towards a very

personalised approach to

wellness, they are all

tapping into that same

desire to slow down,

recharge and return home

feeling renewed”




You first notice its otherworldly

beauty when you arrive by seaplane.

As you draw closer to Olhahali

island, LUX* North Malé Atoll

appears like a mirage. A vision in

white. This isn’t the Maldives as you

know it, with its beachy huts over the

water, thatched roofs, and laid-back

charm. LUX* North Malé Atoll

is something else.

You could spend hours floating in the infinity pool if it

weren’t for the house reef or the individual rooftops.

Early-risers can get a jolt of caffeine at Café LUX*, the

resort’s in-house coffee shop, before scuba-diving at the

nearby underwater caves. Indulging in caipirinhas and

grilled fish at Beach Rouge is basically a rite of passage.

You wake up from your nap sun-kissed and in time for your

treatment at LUX* Me spa. You walk along a wooden jetty

to the spa, which consists of six astonishing glass cubes set

over the turquoise water. For dinner, you settle on INTI,

which serves Nikkei cuisine, a cross between Japanese and

Peruvian cuisines. The flavour-packed dishes are beautiful

to both the eye and the taste buds.

The resort oozes with modern luxury; each villa is inspired

by South Beach, Miami, or a yacht. Yet, somehow the

iconic contemporary architecture doesn’t strip the island of

its natural beauty. After dinner, you walk along the shore,

where the sea meets the sand. If it’s a full moon, the vast

Indian Ocean will look like the resort’s swimming pool.

To most, this sounds like a dream. LUX* North Malé Atoll

doesn’t just live up to the Maldives' promise. It elevates it.



Abu Dhabi is a great

winter sun

destination, but did

you know hotel rates

are fantastic during

summer months too,

and attractions and

hotels have great airconditioning

Prepare to be suprised

by extraordinary

Abu Dhabi

Gone are the days when Abu Dhabi was just a stopover

city en route to the East.Today’s Abu Dhabi is a ‘mustsee’

destination in its own right, regularly surprising

visitors with its astonishing diversity.

Where else on earth can you ride the

world’s fastest rollercoaster, or spend

a night in a hotel that straddles an F1

racetrack? Where else can you walk on the

world’s largest carpet beneath the domes

of the majestic Sheikh Zayed

Grand Mosque, or track cheetahs in the

morning on a 4x4 safari before

snorkelling in the afternoon in the warm

waters of the Arabian Gulf?

Abu Dhabi City Must-Sees

Abu Dhabi’s stunning Sheikh Zayed Grand Mosque is one of

the destination’s most popular attractions and is placed third in

TripAdvisor’s list of the world’s top 25 landmarks.

Able to accommodate more than 40,000 worshippers, it features

“Looking for the best

views in the city? Direct

clients to the Observation

Deck at 300, a sky-high

restaurant and bar on the

74th floor of the Jumeirah

at Etihad Towers hotel”

82 domes, more than 1,000 marble columns and the world’s

largest handmade carpet, which weighs 35 tonnes and took 1,200

women two years to make.

Louvre Abu Dhabi, on Saadiyat Island,

is home to more than 600 pieces of art,

drawn from civilisations around the

world, displayed across 23 state-of-the-art

galleries. It tells the story of shared human

experience from ancient times to the

present day. The permanent collection is

complemented by around 300 masterpieces

on loan from major French institutions,

including works by Monet, Picasso and da


Abu Dhabi city’s oldest stone building,

Qasr Al Hosn, has recently opened to visitors following extensive

restoration and provides a fantastic opportunity to learn more

about Abu Dhabi and its Emirati heritage, through historical

artefacts, photographs and memorabilia.

Viewed as Abu Dhabi’s entertainment district, Yas Island is


Golfers can tee off at

three championship

golf courses, all of

which have PGA

professionals on

their books

Guests of Etihad

Airways can use their

boarding pass to gain

discounts for

attractions, restaurants

and leisure activities,

as part of the

‘Extraordinary Abu

Dhabi Pass’

home to an array of exhilarating attractions, including the Yas

Marina Circuit, which plays host each year to the final race of the

Formula One season. Away from the track, Yas Island offers three

theme parks – Warner Bros. World Abu Dhabi, Yas Waterworld,

and Ferrari World Abu Dhabi – home to the world’s fastest

rollercoaster, Formula Rossa.

Yas Mall – Abu Dhabi’s largest shopping centre – the Yas Links

Golf Course, Yas Beach and Yas Marina (with its promenade of

shops and licenced eateries) round off this fun-filled island.

Explore Al Ain And Al Dhafra

The green city of Al Ain - just 90 minutes east of Abu Dhabi city -

is home to a number of UNESCO World Heritage Sites, including

the tranquil and shady Al Ain Oasis.

Built in 1891 to defend the city’s palm groves, Al Jahili is a picturepostcard

fort with an inspiring exhibition about British adventurer

Sir Wilfred Thesiger, who crossed the deserts of the Empty


The modern museum of Qasr Al Muwaiji recounts the history of

this fortress and its famous residents, as well as the wider history

and archaeology of Al Ain. All three are open daily and entry is

free of charge.

The desert island of Sir Bani Yas (170 kilometres southwest of

Abu Dhabi city) is home to the Arabian Wildlife Park, where guests

can take safari drives to see the 10,000 free-roaming animals,

including Arabian Oryx, gazelles, giraffes, hyenas and cheetahs.

The Empty Quarter is the world’s largest uninterrupted region

of desert sand and home to the iconic five-star Qasr Al Sarab

Desert Resort by Anantara.

Afternoon trips into the desert from Abu Dhabi city are also

popular, with guests able to experience dune bashing in 4x4s,

camel trekking, sand surfing and dinner beneath the stars before

being dropped back at their hotel.

How To Get There?

Etihad Airways offers three flights a day from London Heathrow,

increasing to a maximum of five flights during the summer and

autumn months. A twice-daily service operates from Manchester

and Dublin, while British Airways also offers a daily service from

London Heathrow.

40 abu dhabi

the art of


Louvre Abu Dhabi is luring culture-loving visitors to the capital

of the UAE, says Lauren Jarvis – and there are more worldclass

attractions to come


Before me stands a stone stelle,

carved with hieroglyphs,

dating back to the time of

Tutankhamun. To my right looms an

imposing sculpture of a seated King

Ramesses II from 1279–1213 BCE.

And in a dark antechamber beyond,

lies the ornate, gilded mummy case of

Egyptian Princess Henuttawy. But I’m not

in the Valley of the Kings, or even London’s

historic British Museum, I’m in the heart of

ultra-modern Abu Dhabi, wandering one of

the world’s newest and most spectacular

art spaces: the Louvre (

Known for its soaring skyline and

luxurious resorts, the capital of the United

Arab Emirates sprung up from the desert,

watered by money from the oil discovered

in the 1950s.

In the beautifully restored Qasr Al

Hosn ( – Abu Dhabi Island’s

oldest building – I see black-and-white

photographs of the fortress from the early

1900s and the difference is eye-popping.

The skyscrapers are absent and sand,

palms and camels surround its bleached

coral and stone walls.

Built around the 1790s by settlers from

the Bani Yas tribe, with a watchtower to

protect their fishing and pearling pursuits

in the Arabian Gulf, Al Hosn is now home

to a museum which follows Abu Dhabi’s

rise from a small, coastal settlement to the

thriving, global city it is today.

High-brow meets high-rise

Abu Dhabi has been more than keeping up

with its dazzling neighbour Dubai, focusing

on all that is bigger, faster and, they would

no doubt say, better – from the thrills of

Ferrari World on Yas Island (

to shopping Meccas like the Marina Mall

( But the opening of Louvre

Abu Dhabi in late 2017 has marked a shift,

with ancient wonders of the international

and Arabian kind on the rise and culture

and the arts now flourishing.

Attracting a different kind of visitor to

the Emirate’s Gulf shores, the Louvre will

be joined by the Guggenheim Abu Dhabi

and Zayed National Museum – worldclass

additions to the city’s Saadiyat Island

Cultural District.

Throughout the capital, old meets new.

The stunning Sheikh Zayed Grand Mosque

( displays traditional Islamic

architecture and design, created using

modern techniques and explained in a

smart e-guide in 11 languages.

At Qasr Al Hosn’s freshly refurbished

House of Artisans, we watch women

dressed in hijabs and burqa demonstrate

ancient skills of weaving, palm braiding

abu dhabi 41


and embroidery. Nearby, a skilled barista

prepares freshly roasted Arabica infused

with saffron and rose in the contemporary

Bait al Gahwa or House of Coffee – it’s a

tradition that was added to UNESCO’s List of

the Intangible Heritage of Humanity in 2015.

Perhaps most surprisingly for oil-rich

Abu Dhabi, it’s building the world’s first

carbon-neutral eco-city, Masdar (masdar.

ae), powered by renewable energy, just 10

miles from downtown.

Outdoor lifestyle

There’s much here for families to love

too. Abu Dhabi Island’s glistening towers

rise above the Corniche, a five-mile-long

esplanade with restaurants, cycle paths,

playgrounds and parks, fringing the white

sands and turquoise waters of the Gulf.

Yas Island offers thrills of the

amusement-park kind at Warner Bros.

World and Yas Waterworld. And 90

minutes from the city, the Arabian

Nights Village (

offers a touristy but fun glimpse into

life in the desert, complete with camels,

bellydancers, sandboarding and heartracing

4WD tours of the dunes.

Alongside its cultural pursuits, Saadiyat

Island is home to the Saadiyat Beach

Golf Club (, nesting hawksbill

turtles, passing dolphins, and some of

Abu Dhabi’s most luxurious yet familyfriendly

resorts. Here, guests will find

palatial properties including the St. Regis

Saadiyat Island Resort ( and

the Jumeirah at Saadiyat Island Resort

(, offering plenty to keep

parents and kids entertained on the

island’s beautiful beach.

Opened in October 2018, Rixos Saadiyat

Island ( is Abu



abu dhabi

Dhabi’s first and only all-inclusive resort.

Set on a sweep of pristine sand, the Rixos

has 366 rooms and suites, 12 luxury villas

– the Superior Villas offer a private pool –

seven restaurants serving international and

local cuisine, watersports and a kids’ club.

“Until now, Abu Dhabi’s hotels have

“Abu Dhabi offers

the best of both worlds.

Culture and art await at

the Sheikh Zayed Grand

Mosque and Louvre

Abu Dhabi, while fun and

excitement are guaranteed

at Warner Bros. World

and Ferrari World”

Jessica Harris, Product Manager, Elegant Resorts


only offered half- or full-board options,

so we’ve successfully filled the gap for

an all-inclusive experience,” says Burcak

Orak, General Manager at Rixos Saadiyat

Island. “The concept has been incredibly

well received here. With all drinks (both

alcoholic and non-alcoholic), dining at all

our restaurants and cafés, an array of

fitness and water sport classes, as well as

our evening entertainment programme

included in the price.”

What’s new

Hotels: Jumeirah Al Wathba Desert

Resort & Spa ( opened

in February, set in Abu Dhabi’s desert,

40-minutes from the city.

Two new Radisson Blu (

properties have opened on the Abu Dhabi

Corniche and in the city of Al Ain, home to

several UNESCO World Heritage Sites.

The new Beach Rotana Residences

( offers 314 serviced studios and

apartments, with fully-equipped kitchens

and sea views.

Yas Island will become home to the

Hilton Abu Dhabi Yas Island Resort (hilton.

com), due to open in 2019.

Attractions: Yas Island will see CLYMB

( open later

this year, bringing the world’s widest flight

chamber and tallest indoor climbing wall

to Abu Dhabi.

Al Maryah Central mall (


will open in late 2019 on Al Maryah Island,

housing more than 400 international

brands, a multi-screen cinema, restaurants

and amphitheatre.

The Presidential Palace, Qasr Al Watan

(, opened to the public for

the first time in March this year, with a

multimedia show and historic artefacts

from the Arab world.

Airlines: Etihad Airways ( is

offering passengers booking flights to

and from all their destinations via Abu

Dhabi a complimentary two-night stay

at a choice of hotels. Visitors flying with

Etihad can also save money on attractions,

restaurants, shopping and more with the

Abu Dhabi Extraordinary Pass.

Where to book it

DESTINOLOGY – 01204 823762

Enjoy seven nights all-inclusive at Rixos

Saadiyat Island from £2,440pp in a Deluxe

Double Garden View Room, including

return flights with Etihad Airways. /





six of the best 43

quirky destination


Sasha Wood finds somemore unusual ideas agents can

suggest for couples looking to tie the knot abroad

Back to nature,

Costa Rica

Couples seeking to

get hitched with

nature as their

witness can channel

Costa Rican Pura Vida

(Pure Life) with a

tailor-made rainforest wedding at Tabacon Thermal

Resort and Spa, where the hot springs are fed by

Arenal volcano. Wedding venues include a floral

marquee in the heart of the jungle, a sweetheart

bridge over the cascades and tropical gardens.


promise, Bali

Bursting with exotic

flora, the lush ‘Land of

1000 temples’, or Bali,

is a heavenly place to

say ‘I do’. Set at the

heart of the

Indonesian island, between the rice terraces and

palms of Ubud, The Chedi Club Tanah Gajah offers

traditional Balinese marriage blessings in one of five

locations, including the water garden or the flowerfestooned

amphitheatre flanked by Hindi ganeshas.

Beach bubble,

the Maldives

Many tropical island

resorts have wedding

chapels, but luxe

resort Finolhu in the

Maldives’ idyllic Baa

Atoll recently

launched its Bubble Starlight package offering beach

destination weddings with a difference. Following a

boho-barefoot ceremony at sunset, newly-weds can

retreat to a glass Beach Bubble for a starry night

cocooned on a secluded stretch of palm-tufted sand.


love, Australia

Fans of the

underwater world will

be hard pressed to

find a more

spectacular wedding

location than a subaquatic

chapel on the Great Barrier Reef. Daydream

Island Resort in the Whitsunday Islands has an

underwater observatory where couples can seal the

deal in the presence of stingrays and lobsters,

followed by a photo call at a heart-shaped reef.

Snow castle,


For a truly white

wedding in a

magical setting of

snow-dusted firs,

frozen sculptures

and aurora-lit skies,

couples can head to the Lavattumaa snow castle

in Finnish Lapland between December and April

for a fairytale come true. The snow chapel is the

perfect place to exchange vows before hopping on

a reindeer sleigh and overnighting in a glass igloo.


ritual, Peru


travellers can

combine bucket-list

Machu Picchu and

one of the biggest

days of their lives

with a marriage ceremony at the Sumaq Hotel at

the foot of the Inca Trail. The Peruvian hotel

offers traditional Incan weddings conducted by an

Andean Shaman who calls upon the ancient Incan

gods to witness, bless and guide the relationship.



UK Holidays




With another long, hot summer predicted for 2019,

agents need not look far to find the perfect break.

Jessica Pook looks at coast and country options


UK Holidays 45


I’m hauling this bucket of ‘nuts’

across the farm and I can already

hear the bleating of hungry ewes

and their newborn lambs - it’s almost

deafening! I’ve not even entered the

barn before silence ensues and bulging

eyes are following my every move. I don’t

think I’ve ever had such a presence!

It’s lambing season, the busiest time

of the year in the Yorkshire Dales, and

I’m attempting to help out whilst the

farmer attends to his pregnant ewes.

I’ve just about survived feeding time

when he calls: “You’ve got small hands

haven’t you lass? I might need a hand

with this one”… I convince myself he’s

joking but thankfully I’m too deep in a

sea of wool to be considered useful!

Being able to transport myself to this

haven of rolling hills and fresh air is like a

form of therapy for me. The tiny village of

Askrigg, where I’ve taken refuge in a cosy

cottage, consists only of the necessities (a

shop and three pubs), and yet I couldn’t

be more content. And it seems I’m not

the only one, the Dales was among the

top five regions for UK bookings in 2018,

dubbed the year of the ‘staycation’,

and it looks set to remain that way.

Close means comfort

According to research from Sykes Cottages,

two-thirds (66%) of Brits enjoyed a UK break

last year, up from 56% in 2017. These rising

figures will continue into 2019 as 50% plan

to spend their main summer break here.

Jane Atkins, Managing Director at

Shearings Holidays says: “Demand for

holidaying in the UK has been high this

“We’ve seen a 20% year-onyear

hike in higher-end

accommodation with

features such as a hot tub

and fireplace”

Sally Henry, Sales Director, Hoseasons

year. The timing of the warm Easter was

fantastic in encouraging customers to

firm up the UK summer holiday plans.

She adds: “Many customers don’t

realise that they can book UK breaks

through their local travel agent so this

is often incremental commission.”

Similarly, Gary Gillespie, Head of

Trade Sales at SuperBreak, encourages

agents to make the most out of

existing customers as each will take an

average of three UK breaks a year!

“For many agents, selling a UK short

break provides an additional revenue

stream which can be profitable as

the UK is not often discounted.

“Many customers who book their cruise,

summer sun or long haul holidays will also

take a few UK breaks a year. It is up to the

agents to talk to their existing customers

about what plans they have alongside

their main holiday. It can be a great way

to boost earnings”, adds Gillespie.

Coasting along

When the weather warms up, there’s

nothing more appealing than a trip to

the seaside, which is why Cornwall’s

clear waters and sandy beaches are a

popular draw for British holidaymakers.

In fact, the South West of England topped

the list for bookings in 2018, with seven

out of the 10 most popular locations

close to the sea. The coastal resorts of

Llandudno, Eastbourne, Torquay and

Bournemouth are all top summer sellers

for SuperBreak while Whitstable remains

a favourite for those looking to sample

local English wines and fresh oysters.


UK Holidays

With families among the most popular

clientele for a seaside holiday, operator

Bourne Leisure has invested in its coastal

resorts for 2019. Last month Butlin’s

officially opened its new £40m pool facility

in its Bognor Regis Resort, thought be one

of the largest UK coastal investments in

2019. Haven is also fulfilling its £100 million

vision of future investment with extensive

developments at five of its coastal parks.

Meanwhile, according to Hoseasons,

luxury properties have seen a 39% growth

since 2017, with glamping and seafront

studios proving popular with millennials.

“Younger travellers should be a focus

when it comes to selling the UK,” says Sally

Henry, Sales Director at Hoseasons. “Recent

research suggests that millennials are

increasingly open to the idea of going on

a staycation, so there’s a real opportunity

for tech-savvy agents to invest in the right

marketing channels, including social media,

to attract a new generation of customers.”

Sell it: SuperBreak offers a stay at the

four-star Grand Hotel in Torquay priced from

£62 per person, per night on a B&B basis in

early September.

Escape to the country

A retreat to the countryside isn’t only

reserved for those looking for an active

walking holiday, it can be enjoyed just as

much via a scenic rail journey or sold to

those that just want to cosy up next to

the fire in the colder months. The hot tub

appeal or ‘Bubble breaks’ as they’re known,

Selling a UK short

break provides an

additional revenue

stream which can be

profitable as the UK is

not often discounted”

Gary Gillespie, Head of Trade Sales,

Super Break

are proving popular autumn/winter sellers,

with agency sales up 21% compared to

2018. Opening in July 2019 is Ullswater

Heights in Cumbria, part of Hoseasons’

Evermore Lodge Holidays Collection. The

accommodation offers views across the

Lake District and is priced from £308 for a

three-night stay for four. “We’re continuing

to see strong demand for higher-end

accommodation, with a 20% year-on-year

hike for lodges with features such as a

hot tub and fireplace,” says Sally Henry,

Hoeseasons. “The couple planning their

honeymoon in Bali may be open to the

idea of a relaxing post-wedding mini-moon

just a few hours from home. Similarly, a

weekend away in the Cotswolds with the

grandchildren might be a good suggestion

for the customers who are counting

down to the cruise they’ve just booked.”

Luxury rail travel is also on the up, Arena

Rail Holidays has added several new UK

itineraries for 2019 including a five-day

summer break to the Cotswolds and the

Avon Valley. The tour journeys on the

Gloucestershire Warwickshire Steam

Railway through sleepy hamlets and the

Malvern Hills. It even serves cream tea

onboard... is there anything more British?

Sell it: The Great West Way has added a

‘Royal Journey’ to its portfolio of rail

holidays, including visits to

Windsor Castle and Eton.






Get more from

a short break with

Super Break...

With over 35 years’ experience working with Travel Agents across the UK, Super Break stands

rmly at the centre of all things worth visiting. We pride ourselves on helping your customers

get the most for their money and the best experiences from their ideal short breaks.

Create your own break with:

London & Regional Theatre

UK Rail, Eurostar, Flights &

Mini Cruises

Dinner Deals

Spa Breaks

Afternoon & Cream Tea

Friday Night Out

Concerts & Events



Join us on Facebook at Superbreak for Travel Agents

for exclusive deals, incentives & product news!

Visit USA News






Airlines is to

launch a new

daily flight


Heathrow and

Miami in October.


Miami hub serves

as the airline’s

gateway to the


Mexico and Latin

America, At the

same time, joint

business partner

British Airways

will add three

additional weekly

flights between

London and


Safety first for Maverick

MAVERICK Helicopters, which operates flightseeing tours in Arizona

and Hawaii, has received a major industry safety award.

The award is Maverick Helicopters’ eighth in a row for its Las Vegas

and Grand Canyon South Rim locations and the fourth consecutive

award for its Maui, Hawaii, facility since it launched there in 2015.

“Receiving one of the FAA’s highest honours for so many consecutive

years is evidence of our dedication and standards to ensuring the

safety of our guests,” said John Buch, President of Maverick Aviation

Group, parent company of Maverick Helicopters.

Maverick, which flies more than 250,000 guests combined each year

from its various North American locations, says it holds the top safety

record of any tourism-based aviation company in the world.

Maverick offers commission to UK travel agents through key tour

operator partners and also by contacting the UK office on Maverick@

Premium New York

New York City has its firstever

outlet shopping centre. Empire

Outlets has opened its doors on Staten

Island. Just steps away from the

Staten Island Ferry the 100-plus retail

experiences include a Nike store, a

Banana Republic store and Levi's.

Orlando's new ride

Hagrid's Magical Creatures

Motorbike Adventure opens at

Universal Orlando on June 13. The park

says the latest addition at The

Wizarding World of Harry Potter site

will become the 'most highly themed,

immerse rollercoaster experience at the

resort.'. During the coaster 'flight' guests

will twist, turn and rush backward as

they travel through a dark forest with

'live' trees at speeds of 50mph.

Free in Baltimore

Baltimore is again running a

series of free events this summer,

from festivals to music events to free

entry into city museums. Artscape the

largest free arts festival in the U.S. will

feature over 150 vendors, and

craftspeople and three outdoor stages

with live music.

BLOG The car might be king in the U.S.

but travel by train to experience some

breathtaking journeys across the country.

Whether its the scenic Great Smoky

Mountains Railroad, the historic Durango

& Silverton Narrow Gauge Railroad or

Amtrak's contemporary California to

Chicago, the options are numerous.

More Blog content at

Look out for our Visit USA (UK) online Travel Update for the pick of members' news













Then check

out our Visit



• Apollo


Holidays •

Cruise America

and Canada RV

Rentals Inc

• EagleRider •

El Monte RV

• Road Bear RV

• The



Trade key for U.S. specialist

USA specialist Vacations to America is again running a concerted trade

campaign to increase bookings through agents in 2019.

After being a direct-sell operation for several years, the Hertfordshirebased

luxury tour operator has embraced the trade in recent times – and

that has helped boost sales, says Managing Director, Richard Wimms.

“Sales are significantly ahead on this time last year. Our engagement

with the travel trade and our passion behind the product we sell is what

has kept us strong in the current market,” he added.

The operator plans to visit 200 travel agents – both agencies and

homeworkers - during April and May. It is also distributing a new

monthly e-newsletter to the trade with features such as Property Of The

Month, Agent Support, Destination Discovery and more.

Agents can sign up via the Vacations to America website homepage.

The operator is also planning a second edition of its agents’ reference

guide, Buddy Book.

Bradley International

Airport (Hartford)


When did you become a

Visit USA member? Bradley

International Airport (BDL)

became a member of Visit

USA in September 2018.

What are the main benefits

of your membership?

Visit USA gives us access to

trade events and one-onone

time with agents we

would not get to meet. We

will be part of the Visit USA

Road Show in October,

where we will meet with

agents in Glasgow, Leeds

and London.

What flights serve the

airport from Ireland/UK?

BDL is the second largest

airport in New England. Aer

Lingus operates a yearround

service from Dublin.

Passengers complete preclearance

in Ireland; they

land at BDL like a domestic

passenger, which means a

speedy passage through

Immigration and Security.

Where is the airport located?

BDL is located in the heart

of New England, between

New York and Boston, and

is easier and less stressful

than some of the larger

airports in the region.

Agents should suggest it

as a gateway to the entire

New England region.

Tell us about the airport's

catering/retail opportunities.

There's a great range,

including national brands

and regional favourites.

Subscribe to the Visit USA (UK) online Travel Update at


Davao City

Capital of the Philippines’ second-largest and southernmost island, Davao City is Qatar

Airways' newest destination, launching June 18. Laura Gelder finds out more

The sprawling city of Davao is the capital

of Mindanao, a province known as the

bread basket of the Philippines as well

as being home to the country's most

ethnically diverse population, including

many indigenous tribes.

It’s a relatively modern city in a troubled

region and agents should check for the

latest Foreign and Commonwealth Office

advice on Davao and Mindanao before they

book a holiday. But with its cosmopolitan

attractions surrounded by unique nature

and some of the country’s most beautiful

beaches, Davao is sure to be a tourism star

of the future.


City life

For a quick history lesson, visitors should

head to Davao Museum to peruse galleries

on local tribes and Muslim communities,

historical landmarks and memorabilia which

will give cultural context to the region.

Davao has a number of shopping malls

but for local goods Aldevinco, next to the

People's Park, is crammed with stalls where

Mindanao's locals sell their handicrafts,

including colourful malong blankets and

batik-dyed clothing.

Local coffee chain Blugre is a good spot

for a snack and visitors can try its famous

durian coffee and durian cheesecake -

durian being the world's smelliest fruit!

Green themes

Davao is a city of superlatives. Towering

over it is the Philippines’ highest mountain,

Apo, it’s home to the largest eagle in the

world and you’ll find some of the world’s

largest fruit in its markets.


In fact, nature is never very far away in

Davao. The Davao Riverfront Complex

houses the Crocodile Park, one of the

city’s most popular attractions which

houses a variety of wildlife as well as the

Davao Butterfly House and the Tribu

K’Mindanawan cultural village.

The Philippine Eagle Center is home to

these huge and critically endangered birds,

who are cosseted in a forested enclosure

in the foothills of Mount Apo along with an


array of other reptiles and birds.

Parks and gardens are abundant in Davao.

If you’re just looking for a quick stroll, the

expansive and breezy People’s Park is a

good choice. The Malagos Garden Resort is

home to many beautiful blooms including

the endemic Waling-Waling orchid. Visitors

can also explore the Malagos Chocolate

Museum, visit the bird watching deck or bird

feeding dome or relax in the Zen Garden or

Waling Forest.



CURRENCY: Philippine peso

(PhP) £1-65.86 PhP

VISAS: No, British passports

holders can stay 60 days


Cebuano, English

CLIMATE: Tropical and humid.

Rainfall is highest May–Oct.

Dec–May is peak travel time.

POPULATION: 1.633 million

Davao is the largest city by

area in the Philippines and

the largest on Mindanao

island where it's located.


GETTING THERE: cathaypacific.

com;;; qatarairways.

com, all with a stop.

DID YOU KNOW? The current

President of the Philippines,

Rodrigo Duterte, was the

former mayor of Davao City

for two decades and still has

a home there today.

Filipino fun

Eden Nature Park is centred on activities,

such as camping, trekking, horse riding,

fishing and a zip line. Selling itself on its

fresh mountain air, it has a bird walk, deer

park and forest walking trail as well as

Tinubdan, a cultural village.

For more thrilling fun there is the Davao

Wild Water Adventure where tourists can

try river rafting down a 10km stretch of

the mighty Davao River, zip lining with

panoramic city views at Outland Adventure,

or Deca Wakeboard Park.

Explore more

of the Philippines

Embark on a memorable adventure to the heart of South East Asia and discover what

makes the Philippines so magnificent. From the popular island getaways outside of

Davao to the historic sights in Manila and Clark, visiting the Philippines is a spectacular

journey with unlimited possibilities.

Fly with us to any of our three gateways in the Philippines, including

our newest destination Davao, launching 18th June.


48 hours in


A blend of city bustle and rural charm makes for the perfect

itinerary in Alberta's capital, says Jessica Pook




Day 1: City living

Morning: With so much to see in

such a short space of time, a

Segway tour is the perfect way to

explore leafy Edmonton, home to North

America’s largest urban parkland. The

two-wheeled tour will guide you through

buzzy cityscapes and the scenic River

Valley, which offers over 150km of trails

attracting cyclists, walkers and Segway

riders alike.

Afternoon: Once you’ve found

your bearings, it's time to delve

into Edmonton’s history at the new

Royal Alberta Museum. With a collection

of 2.4 million artefacts, visitors can learn

about Edmonton's archaeological and

cultural background, from its changing

landscapes to its indigenous people. And

if you’re travelling with children, the new

interactive bug room

and digital sandbox

“Spend an afternoon

admiring the West

Edmonton Mall,

complete with the

world’s largest indoor

zipline and over 800


is sure to be a hit.

Fast forward to

the present with

an on-trend Urban

Pedal Tour to

explore Edmonton’s

top craft beer

taprooms and

breweries. Use

your pedal power

on this 15-person

U-shaped bike to take in views of the River

Valley before stopping for a refreshing

brew. If there’s still time, hop over to Old

Strathcona, one of Edmonton’s trendiest

neighbourhoods, and explore the local

boutiques, art galleries and music shops

on offer.

Evening: For those that like to learn

a thing or two in the kitchen,

Kitchen by Brad offers cooking classes

which use ingredients sourced from the

surrounding area. Groups can partake in a

three-hour class to create a custom menu

with the help of some talented local chefs.

Finish the evening with a stroll around 4th

Street Promenade, a sophisticated

neighbourhood featuring fine food, hip

boutiques and even a neon sign museum.

Day 2: The wild and wacky

Morning: Leave the bright lights of

the city behind and go in search of

some of nature’s most iconic creatures –

the bison. Less than an hour from

Edmonton city, Elk Island National Park is

home to the bison conservation facility

where visitors can take part in the Bison

Backstage Tour and learn about these

shaggy giants with demonstrations,

hands-on activities and a tour of the

reserve. Whilst in the national park there’s

plenty of opportunity to explore by foot or

by water with a kayak or paddleboard.

Afternoon: Spend an afternoon

immersing yourself in the West

Edmonton Mall, complete with the world’s

largest indoor zipline! With over 800

shops, a waterpark and countless

restaurants, it’s easy to while away the


Evening: Spend an

evening at Prairie

Gardens and Adventure

Farm. At a Fire Roasters

Long Table Dinner diners

share a gourmet fivecourse

meal made with

organic produce from this

35-acre farm, cooked over

an open fire. Listen to

Farmer Tam's stories

gathered from over 60

years of farming and promoting

sustainable agriculture and responsible

















the review


itineraries for

Insight Vacations

INSIGHT Vacations is offering

an early payment discount

for its 2019-20 brochure

trips, which includes two

new itineraries in the


The new 15-day Glories of

Greece and Three Continents

Cruise and 11-day Athens

and Three Continents Cruise

explore Greece by land before

setting sail on a seven-night

cruise, starting in Athens and

taking in the coast of Egypt,

Israel, Cyprus, Rhodes and

Kusadasi in Turkey before

disembarking in Athens.

The tours form part of Insight

Vacations’ 2019-20 brochure,

a collection of escorted

journeys departing between

October 2019 and April 2020.

Agents can save 5% on any

2019-20 booking when paid

in full by August 29, 2019.

Funway unlocks Florida


FUNWAY Holidays has launched

a three-month ‘Florida Unlocked’

campaign, designed to provide

agents with destination training on

the less familiar areas of Florida.

The eight state partners

highlighted in the campaign are

Bradenton, Sarasota, Tampa Bay,

St. Pete/Clearwater, Panama City

Beach, Daytona Beach, SeaWorld,

Fort Myers and Sanibel.

Key features include an

interactive website and app - a

first for Funway Holidays - with

product quizzes, videos, ‘fun facts’

and events.

Agents also have the opportunity

to create their own version of

Florida Unlocked, to then promote

with their customer database.

Prizes include Red Letter Days,

vouchers, a stay in Tampa Bay,

goody bags and an Apple Watch.

Agents must complete all

destination quizzes, including on

the website, to be entered into the

prize draw.

Commenting on ‘Florida

Unlocked’, Malcolm Davies,

Funway’s Product Destination

Manager, said: “The campaign

has been developed based on

feedback from our 500 Club of

Preferred Partner Travel Agents.

Our research revealed that one of

the priorities for travel agents was

more destination training.”

Funway says it is planning to

roll out the Unlocked concept to

other destination, with ‘Caribbean

Unlocked’ likely to be next.

If Only and Abu

Dhabi’s prize draw

IF ONLY has teamed up with

the Abu Dhabi Department

of Culture and Tourism to

offer agents a prize every

month until December.

Agents who make a booking

to Abu Dhabi for three nights

or more will be automatically

entered into the draw to win

Ferrari driving experiences,

Jo Malone goodies and

pampering sessions.

The incentive is part of

the ‘Abu Dhabi – find your

amazing’ campaign, designed

to highlight the destination’s

appeal to couples, families,

thrill-seekers, nature lovers

and culture enthusiasts.

If Only is also offering

themed goody bags to agents

who post their ‘amazing

Abu Dhabi’ experiences

by using the hashtag -



Bangkok, Elephant Hills & Phuket

Travelpack has a

special deal for 9nts

in Thailand starting

fr£1499pp, includes

flights, accommodation,



excursions. For Travel

between 5 Aug - 30 Sep

19. To book contact 0208

585 4020 or email -

Virtual reality training from the Seychelles

THE Seychelles Tourism Board

plans to expand its training tool kit

to include virtual reality fam trips.

The videos will be available at later this

year and will cover topics from

transport to accommodation.

Christine Vel, Director UK &

Ireland, Seychelles Tourism Board

said: “The trade account for 90%

of total sales to the Seychelles,

so it’s important they can sell the

destination as if they have been

there themselves.”

Win a journey to Jersey



Book 60 days prior and receive 15% Discount on Rates!

PLUS Book now for a minimum of 7 Nights and receive

50% OFF Return Seaplane Transfers!

Valid for stays between

01 Nov 1919 Dec 19 and 01 May 20 – 31 Oct 20



agents the chance to win

a trip to Jersey, including

accommodation and travel, to

celebrate the launch of its latest

Channel Island campaign.

The promotion includes

special deals to encourage

clients to travel with Condor

Ferries, such as complimentary

meals, free afternoon tea

packages, free half -board

upgrades and five nights for the

price of four.

For example, agents can book

Jersey from £445pp for fivenights

at Beachcombers Hotel,

staying between July 1-18,

including a free three-course

dinner on the first night.

There’s also a seven-night

package at the Pandora Hotel

from £545pp between July 1-18

and September 1-30, with a free

bottle of wine on arrival. Agents

can also book offers to both

Jersey and Guernsey flying from

Gatwick and regional airports.

Those who book one of the

offers will be entered into a

prize draw to win a three-night

holiday to Jersey, staying at

the Radisson Blu Waterfront

Hotel and including sea travel

with a car. To enter, agents

should email their booking

reference and ABTA number

to condorbreak@premierholidays. before June 30, 2019.

Posters, flyers and social

media assets are available

to download from Premier’s

website at:



Book by 31 May 2019 and receive

15 % OFF all bookings arriving from now – 31 Oct 19


Up to 2 Kids stay for FREE with parents

Valid for all stays between 01 Jun – 31 Jul 19

Osborne & Ebel


Osborne & Ebel has a special

deal for the Sheraton Full

Moon Resort Maldives. Five

nights start from £375pp on

a full-board basis, including

return speedboat transfers.

For travel May 1 to September

30 2019. The resort is a short

boat transfer from Male Airport with excellent access to great

diving spots, pristine beaches and great F&B options. For

details contact:



Reduced Rates for Adults + 1st Child FREE


Up to 2 Children Eat & Sleep for FREE

PLUS Incredible Honeymoon Added Values

Only for stays between 22 Apr – 30 Sept 19







All above offers are subject to availability | Terms & Conditions Apply


the review: cruise

Cruise Update

Cruise focus for Shearings




Ireland Director

I’M PLEASED to say that last

month was a very busy and

exciting one here at CLIA.

We held our annual



conference in the port of

Southampton, where a

record-breaking 750 CLIA

delegates attended.

All agents had the chance

to visit two of three ships -

Celebrity Edge, MSC Preziosa

and Queen Mary 2 - hear

from expert speakers both

in and outside of the cruise

industry, and even had

a surprise visit from Sir

Richard Branson who spoke

about his exciting plans for

Virgin Voyages.

CLIA also announced it will

hold a Cruise360 event in

Malta from October 28-30.

The event offers a

panoramic view of the

cruise industry by bringing

together travel agents, ports

and destinations, cruise

lines and industry suppliers.

Four amazing ships will

be docked in the beautiful

cruise port of Valetta, with

delegates able to visit

Holland America Line’s

Koningsdam or Regent Seven

Seas’ Voyager as well as

Celebrity Cruises’ Celebrity

Edge. There’ll also be time to

enjoy the destination.

Cruise360 is open to all

CLIA agents across Europe.

For more information and

to register for a space, visit

AGENTS can take advantage

of early booking discounts and

earn Love2Shop vouchers when

booking a 2020 river cruise with

Shearings Holidays.

The offer follows the launch

of the operator’s largest river

cruise brochure to date, with a

14-page worldwide rivers section

and detailing sailings on its new

partner line Amadeus Cruises.

Early booking prices, as well as a

discount of £100 per couple, can

be got until June 14. In addition,

agents will earn a £25 Love2Shop

voucher for every 2020 river cruise

booked before June 30, 2019.

Agents can offer a luxury eightday

itinerary such as Classic Cities

of the Danube, Danube Rhapsody,

Spring Gardens Extravaganza

or Classic Rhine to Switzerland

onboard the five-star Amadeus

Silver II, Amadeus Star, Amadeus

Silver III or Amadeus Imperial.

Prices start from £1659pp and are

bookable with coach, air or rail

connections and its Home Connect

domestic transfer service.

A-Rosa also features heavily

within the brochure, with 10 new

itineraries including a five-day Paris

and Versailles itinerary, priced

from £789pp. Various departures

on A-Rosa Alva, the newest ship

to join the fleet on the Douro,

are featured and CroisiEurope

will focus on themed and special

event-based cruises for 2020.

Shearings also has its first Ocean

Cruises mini brochure, which

includes Hurtigruten and Holland

America Line.

New ocean and river cruise brochures from Titan Travel

WITH 48 new ocean cruises and

13 new river sailings, Titan Travel’s

latest brochures showcase the

best in luxury cruising, immersive

experiences and new paddlewheeling


For 2020, clients can set sail on

a Fred. Olsen worldwide fly-cruise

itinerary such as the new Vietnam,

Hong Kong and Singapore with

Phuket itinerary.

Six new Azamara Club Cruise

itineraries will also depart in 2020


offering double rewards and

double the cash on any Edge

Class booking made before

August 28, 2019.

As part of the campaign,

clients staying on the Celebrity

Edge in Edge Class or in an

Ocean View stateroom can

enjoy a complimentary classic

drinks package for the first

two guests, worth £55 a day,

and pre-paid gratuities. A

third guest will also receive

50% off the cruise-only fare

as well as the drinks package

offer and pre-paid gratuities.

Agents will receive their

Celebrity Rewards points at

the time of booking.

AGENTS can save a

guaranteed £1,000 per couple

when booking a 2020 Europe

river cruise with Scenic.

The full collection includes

bestselling journeys along the

Rhine and Douro as well as

new sailings along the lower

Danube and South of France.

Clients will enjoy free door-todoor

chauffeur transfers on

any itinerary as well as return

flights from UK airports,

five-star ships with a Scenic

Sun Lounge Butler service

for all and complimentary

beverages all day.

including a 16-day South Africa

Voyage and Safari.

River cruising is up 40% and

Titan has partnered with

Uniworld for all luxury river

cruise 2020 departures. It has

added Enchanting Towns of

the Rhine, Scenic Sights of the

Beautiful Moselle and Voyage to

the Danube Delta to its portfolio,

along with a new paddle-wheel

river cruise along the Loire Valley.


the review: trade show report 57


Canada’s dream team on a mission

Canada’s indigenous tourism came centre stage at a landmark mission to the

UK, as WestJet launched its Dreamliner service to Calgary Julie Baxter reports



Development dreams...

Keith Henry, President and CEO, of

the Indigenous Tourism Association

of Canada led the indigenous tourism

delegation. He said: ”Visitor interest in

indigenous experiences is very strong from

the UK and the mission was designed to

help connect travellers to product they will

love, via the trade. We now have over 1800

indigenous tourism businesses in Canada

and over 130 of those are export-ready

with 30 ready-to-go, flexible packages. We

can offer once-in-a-lifetime opportunities

ranging from high-end boutique hotels to

remote cultural centres and rural activities.

We have product and experiences for every

type of traveller, yet currently less than 1%

of UK sales includes an indigenous tourism

experience, so there is huge room for

growth. Indigenous sales are up 23% and

out-pacing general tourism sales, something

is really beginning to change but the research

shows, demand is far greater than the current

purchasing figures would suggest. We’re

not talking about rewriting itineraries, but

rather building diversity into them by adding

indigenous experiences along current routes.

Once people visit Canada they are seven

times more likely to go back, so extending the

product is not just about selling product today

but building longer term repeat visits.”

Hot competition...

WestJet’s new Dreamliners feature new

long-haul Business, Premium and Economy

cabins with enhanced seats, catering and

service. Flights depart daily from London

Gatwick to Calgary, and vice versa.


Dreamliner debut...

Arved von zur Muehlen, EVP and Chief

Commerical Officer at WestJet which

hosted the mission onboard the inaugural

Calgary-Gatwick Dreamliner service. He

said: “WestJet is transforming from a classic

low cost carrier to a full-service business

and leisure airline. We are doing that by

enhancing our popular Economy product, and

adding best-in-class Premium and Business

cabins. We believe our new Dreamliner cabins

now offer the best product flying across the

Atlantic. It’s a competitive market but we have

some key advantages. Firstly, the hardware

– the seats and the food; secondly the staff –

delivering WestJet’s unique service and culture

of care which comes from the fact that all

staff are shareholders. Our’s is an airline with

personality, with a fun attitude and a deep

connection to the community we come from.

That is why working in partnership with the

members of Treaty 7 of Southern Alberta

and other indigenous groups has been so

important. A meaningful connection with the

communities we serve is key to all we do. The

feedback we get is exceptional, the challenge

is to make sure everyone considering a trip to

Canada knows about it too.”


“The pathway to a traveller’s

wallet is through their

hearts. They want

transformative experiences”

David Goldstein, Destination Canada

Dream destination...

David Goldstein, President and CEO

Destination Canada He said: “I have a

passion for telling Canada’s story and that

story is not complete without the stories of

our indigenous people. Telling it is vital as we

reconcile our history but also to differentiate

ourselves. The pathway to a traveller’s

wallet is through their hearts. They don’t just

want an experience but a transformative

experience. Transformative tourism has to

begin with the essence of the place and the

people, and for Canada that has to include

our indigenous people. People talk about the

‘value proposition’ of tourism, but ours is a

values proposition, and our values are based

around inclusion of all. This new WestJet

route is an important pathway between

the consumers and the indigenous tourism

product and stories of Alberta, and beyond.”


the review: show preview

Experience Latin America

Europe’s only trade event dedicated to Latin America takes place this June 10-12 and will

join 145 exhibitors and 400 buyers, including agents, at Chelsea Football Club

Organised by the Latin America Travel

Association (LATA) Experience Latin

America (ELA) is an exclusively B2B

event which aims to showcase the best

Latin American product and connect

key European buyers with exhibitors.

LATA and ELA’s mission is to expand and

diversify the UK travel market to Latin

America and the event will encompass

meetings, networking opportunities,

seminars covering important issues in the

industry and social events.

Growth update

Up until the end of April 2019 there has

been a 2.2% decrease in UK departures

to Latin America compared to 2018, and

that’s despite total UK outbound figures

dropping by 3.7% during the same period!

The data, provided by Forward Keys,

indicates that top LATAM destinations

for UK travellers are Mexico, accounting

for around 22%, followed by Brazil (17%),

Peru (8.9%) and Colombia (8.8%).

Key growth areas are Brazil (+5.1%),

Peru (+3.7%), Argentina (+7.4%) and the

Dominican Republic (+17.7%). Niche

destinations have also seen significant

growth such as the Galapagos Islands

(+20.6%), Guyana (+8.2%), Guatemala

(+10.9%) and Honduras (+8.8%). Bookings

for May to October show Dominican

Republic, Chile, Argentina, Costa Rica and

Ecuador as hotspots.

The seminar


There will be a new, improved

and interactive format to ELA’s

seminar programme, aimed to engage

with attendees and create a dialogue

about key trends and issues in the region.

New for 2019, each day will kick off

with a breakfast seminar. Themes, from

Monday to Wednesday, are: 2019 Latin

America booking statistics and trends,

working with the UK travel industry and a

LATA Sustainability Charter update.

The main seminar topics are: going

beneath the surface of wellness and

wellbeing, choice, challenge and change

in adventure travel and transformation

at the intersection of luxury and


Each will start with an informative

presentation before participants are

divided into groups to discuss and debate

key topics. Speakers include Dr. Raj Joshi

an adventurer, expedition leader and MD

of the Transformational Travel Council.

LATA Achievement Awards

Recognising individuals and

companies who have made

exceptional contributions to

the development of travel to

Latin America, the ten 2019

categories will recognise

the best airline, cruise

operator, destination, DMC,

hotel, marketing campaign,

tour operator and product

launch. There’s also an accolade for

sustainability and a ‘people’ award.

Winners are selected by a judging

panel of key figures, including Danny

Callaghan, General Manager of LATA, and

announced on the Monday.


JUNE 10-12, 2019




This year

travel agents

will attend for

the first

time, around

80 are


Topics cover

themes like wellness,

adventure, luxury

and sustainability

the review: ela interview 59

Still going for green

Laura Gelder speaks to Colin

Stewart before the sixth

Experience Latin America - his

second as Chairman of LATA

QWhat’s new for ELA 2019?

A: After five years we’re moving from

Canary Wharf to Chelsea Football Club, an

internationally-recognised venue that will

give us room to grow. I think it’s a great

showcase for what London and LATA have

to offer.

In the past our seminars overlapped with

meetings but this year, every day between

1-2pm, there will be a break in meetings

so that everyone can benefit from the

programme, which was put together after

consulting members and covers themes

like wellness, adventure, luxury and


We’ve also really focused on social

activities and have scheduled an event

for every evening in an effort to keep

everyone together. There’s the ninth

LATA Achievement Awards, an informal

barbeque hosted by Procolombia, and

the ELA Fiesta which will take place in a

unique venue under Stamford Bridge.

QWhat are you most looking forward

to? A: I’m excited about meeting our

exhibitors – we’re 10% up in numbers

this year but my objective is to meet with

all 145 of them. I like to think of us as a

family and I want to engage with everyone

- hear about their experiences and learn

about their products.



“We are seeing growth to

Latin America in 2019, to

Brazil, Peru, Argentina and

the Dominican Republic


QWhat does ELA offer attendees?

A: Our exhibitors come for our 400

quality buyers from 18 countries. We offer

the value of networking and the potential

to connect with new business and

increase traffic to Latin America. Our aim

is to be Europe’s prime B2B LATAM event.

QAre you still majoring on

sustainability?A: Since we launched

the Sustainability Charter last year we’ve

attracted 90 members, ranging from

tourist boards to DMCs to tour operators.

The idea of it was to put a mark in the

sand and make sustainability part of

our core values. For ELA we’re looking

at ensuring all brand materials and

goodie bags are recyclable and we’ll have

hydration stations with glass bottles.

QWhat big issues are on the agenda?

A: Brexit, of course, and how it might

affect travel to the region, and overtourism

– how we can work together to be careful

about what we promote. A number of

members target the luxury market and I

think there’s real opportunity to tap into

that and compete with Asia and Africa.

QHow is the region faring this year?

A: We’re seeing growth, to Brazil,

Peru, Argentina and the Dominican

Republic especially. Niche destinations

such as the Galapagos, Guatemala and

Guyana are also doing well. Norwegian

has a new flight into Rio and Air Europa

opens a new route to Panama in June and

a codeshare with COPA will also opens up

countries like El Salvador and Guatemala.

It’s a region that’s growing and there are

still undiscovered places.


the review: trade show report

High five on show out west

The 25th International Roundup (IRU) took place in Spearfish,

South Dakota, in the state’s Black Hills country. Steve Hartridge,

the only UK trade journalist at the show, rounds up the news


MAY 1, 2019

IRU is ‘essential’

REGIONAL tourism shows

like IRU remain an essential

shop window for some of

the U.S.’s less-visited states,

said tourism officials.

James Scoon, Director of

Global Sales and Services at

the Wyoming Office of

Tourism, said: “Many

excellent tourism products

just can’t afford to travel

over to meet with tour

operators in their own

countries. Through the

Great American West

consortium and IRU,

Wyoming can do so much

more in terms of outreach.”

Nancy Richardson,

International Trade Specialist

for Idaho Department of

Tourism, said: IRU is an

essential show as it brings

tour operators with a

“proven passion for the

region” together with

destinations and products

looking to attract more

international visitors.

“Our Great American West

country offices (including KBC

in the UK) do a great job in

bringing buyers here that

understand the region. That

makes our own tourism

suppliers very comfortable

and focused in the meetings.”

On the tourism trails

TOUR operators from 10 important to South Dakota and

countries gathered in Spearfish,

South Dakota (April 28-May 1), to

the region. We are not the bestknown

area in the U.S. but we

discover the latest tourism want to share the state with the

products and attractions in five world. We have great things here:

states: South Dakota, North national parks like the eerie

Dakota, Wyoming, Montana and

Idaho, a region collectively known

as the ‘Great American West’.

Badlands, where Mother Nature

is at her best; real Wild West

towns like Deadwood; wildlife in

The suppliers represented Custer State Park; and kayaking

interests that included hotels, and fishing on the Missouri River.”

ranches, scenic train rides, Marlee Iverson, International

museums, reptile parks, motor Travel Trade Manager for

cycle tours, Native American

attractions and even the largest

mountain carving in progress in

the world, the Crazy Horse

Memorial in South Dakota.

Montana Office of Tourism, said:

“IRU is always really good for us.

As a five-state association, we

collectively use our resources at

this show. We know that UK

UK tour operators at visitors interested in say, our

International Roundup (IRU) cowboy culture, Mount Rushmore

included America as You Like it National Memorial or Yellowstone

and Discover North America. National Park don’t really

Cole Irwin, Global Travel Trade recognise state borders.”

Director, South Dakota International Roundup

Department of Tourism, said IRU

provides the perfect showcase to

talk about “the many great things”

the state offers visitors.

“International tourism is very

contributes around $127 million

dollars in future visitor spend in

the five-state region, said Mathias

Jung, CEO of show organiser,Rocky

Mountain International.



roam the streets of

Deadwood, South Dakota,

in the summer. Three live

‘shoot-outs’ take place

daily (except Sunday) on

Main Street. And each

evening sees a familyfriendly

re-enactment of

the capture and trial of

Jack McCall, who shot Wild

Bill Hickok, the famous

lawman and gambler.

RIDE the West Tours

offers guided Harley-

Davidson excursions –

from five to 10 days – on

the backroads of the

Northwest U.S. “We will be

making a big push in 2020

to attract the attention of

UK tour operators and

their agents,” said owner

Todd Godfrey.

HOT Springs, South

Dakota, is home to the

largest concentration of

mammoths in the world.

Visitors can tour an indoor

active dig and view fossils

that date from the Ice Age.

There’s also a hands-on

learning area for children.

IDAHO State Museum in

Boise explores the link

between Idaho’s people

and the landscapes they

live in via a series of

interactive galleries. history.

the review: trade show report 61

Rich North Dakota

PERHAPS the least-known of

the five Great American West

states, “North Dakota is big

on natural beauty, legendary

trails, small-town charm and

outdoor adventures,” said

Fred Walker, International

Marketing Manager for North

Dakota Tourism.

“From wagon trails, Native

American pow wows,

ranches, Fort Abraham State

Park – where General George

Custer was stationed and

there is a reconstruction of

his home and barracks –

towns like Bismarck and

Fargo, great golf courses and

mountain biking in beautiful

Theodore Roosevelt National

Park, we have plenty to

offer… and invariably visitors

comment on our big skies,

clean air, open spaces,

uncrowded attractions and

roads,” he added.

Join a pow wow

THERE are more than 30,000

Native Americans living in

North Dakota today and

there are plenty of ways

visitors can learn all about the

many tribes’ cultures and

traditions. There are several

pow wows year round, with

the best-attended being the

United Tribes International

Pow wow in Bismarck, which

takes place September 6-8

2019. The weekend features

singing, dancing and

drumming competitions, arts

and crafts, and both

traditional and modern foods.

Wild times live on in Cody

AGENTS should recommend Museum charts his life and those

Cody, Wyoming, to clients looking

for a genuine taste of the Wild

Wild West days; The Whitney

Western Art Museum features

West, says the destination’s works by some of the first artists

Marketing Director.

Close to Yellowstone National

Park, the town was founded by

Buffalo Bill Cody and is also known

for legendary sharpshooter Annie

Oakley (of Annie Get Your Gun

fame) – and that history is told in a

who headed west to capture

Native Americans and Yellowstone

scenes on canvas and through

bronze pieces and sculptures; the

Plains Indian Museum tells the

story of Native Americans when

the West was being settled, and

number of first-rate visitor how they live today; the Firearms

attractions, says Claudia Wade.

“We put a real emphasis on

authenticity and being genuine.

Our top attraction, the Buffalo Bill

Center of the West, is a worldrenowned

Museum features weaponry used

in the settlement of the West; and

the Natural History Museum

explains the eco-system and

wildlife around Yellowstone in a


way that enhances guests’

A Smithsonian affiliate musuem,

it tells the story of the legends and

peoples of the West.

The center is actually five

museums in one: The Buffalo Bill

understanding of the park.

From June 1 to August 31, Cody

also features a nightly rodeo,

starring bulls, steers, cowboys

and cowgirls.

1880 Train steams through the Black Hills

THE 1880 Train is a scenic steam

engine ride through the Black

Hills of South Dakota. It travels

the one-mile route between Hill

City and Keystone in about one

hour. Along the way an onboard

host points out scenic

attractions and talks about the

history of the area.



320 GUEST RANCH, near

Big Sky in Montana,

provides cowboy

experiences suited to all

levels of riders. Located

just 45 minutes from the

West Entrance to

Yellowstone National

Park, the ranch also offers

Blue Ribbon Fly Fishing

and a weekly Chuckwagon

BBQ in the summer, as

well as trail rides.


upmarket glamping close

to some of the USA’s most

popular parks. The safariinspired

tents come with

king-size beds and even

housekeeping and a

wood-burning stove. “We

are perfect for those UK

visitors looking to wake to

the sounds of nature just

minutes away from

beautiful parks like

Yellowstone, Glacier,

Mount Rushmore and

many others,” said Guest

Experience Manager

Stephen Nelson.

THE world’s only ‘Corn

Palace’, featuring

elaborate oversized

murals made from maize,

is the premier attraction

in Mitchell, South Dakota.

On Main Street, it was

built in 1892 to illustrate

the state’s booming

agricultural sector.

Those who visit for the

annual Corn Palace

Festival in late August will

find food trucks, live

music and more.

THE next International

Roundup will be held in

Casper, Wyoming, from

April 26-29 2020.


the review: trade show report


‘Vivolution’ in Cadiz

Advantage members gathered in Cadiz for the consortium’s annual

conference, where the emphasis was on adapting for tomorrow


17-19 2019

Make most of



MEMBERS were advised to

ADVANTAGE is looking

tap into a new generation of

to entice new staff into the

customers by offering

industry – and boost the

personal service and selling

training of those already


working – with the launch

Panellist and BBC Scotland

of its Apprenticeship

Editor, Sarah Smith, said the

Solutions programme.

next generation of travellers is

The scheme, which is

more eco-conscious than ever

being operated as a

and looking to minimise its

partnership with Travilearn

carbon footprint.

and TrainingStation, offers

“There is a shift in consumer

potential leisure and

priority where the



environment is of upmost

importance,” Smith told

delegates. “Environmental

stories are the most popular

Focus on repackaging

employees the chance to

gain the skills they need to

progress within their

chosen sector.

at the BBC, especially for the

MEMBERS at the Advantage 2019

further improve their margins.

The new programme

20-35 age bracket. It’s the

conference in Cadiz were told they

The initiative is part of the

incorporates a blend of

story of a generation and

will be able to sell competitive fly-

consortium’s ongoing Vision 2020



something we must respond

cruise and cruise and stay packages

strategy, which will see improved

classroom teaching and


from autumn 2019.

engagement with its members

self-study online learning

Steven Esom, Non-Executive

The repackaged fares, available

alongside new commercial

modules, with two key

Chairman at Advantage, said

from Advantage Holidays, will

opportunities and improved digital

qualifications available for

that trust between the agent

enable members to design,

solutions. A new Regional

students: the Travel

and customer is vital to clinch

customise and purchase a

Communities Programme will also

Consultant Standard and

a sale: “A holiday is the single

Mediterranean or worldwide ocean

be implemented with monthly calls

Pathway to Business

biggest disposable purchase

cruise including flights and

and regional Facebook groups, as

Travel Professional.

for the consumer, so ensuring


well as a buddy system whereby a

you have their trust can make

In 2020, worldwide luxury and

new Advantage member will be

IT might have celebrated

all the difference.”

river cruise fares will become

partnered with an existing member

its 40th anniversary this

He added: “Larger brands

available, allowing members to

for mentoring.

year, but Advantage is

are struggling to engage with

already looking to the

their existing customer base.

future with the news that

This is where the independent

agent has the edge.”

Cruise and touring training tools

next year’s annual

conference will be held in

Madeira, Portugal, from

ADVANTAGE has launched two

May 15-18, 2020. Sticking

new B2B magazines to further

with tradition to unveil the

support members with training

destination 12 months in

tools. ‘Navigate’ targets cruise

advance, the group will

and ‘Explorers’ has a focus on

head to the five-star Savoy

touring. The

magazines are

Palace Hotel, which is due

available to download in digital

to open at the end of 2019.

format from the Advantage

Accommodation will be


available at the Savoy and

properties nearby.


the review: checking out 63

Checking out...







largest resort hotel offers 200


For an all-inclusive stay in

rooms and suites, all with a

one of the Caribbean’s

terrace or balcony overlooking the

most appealing islands,

island’s Atlantic coast. It was fully

the Magdalena Grand ticks

modernised in 2012.

THE LOCATION: The resort is just

a short transfer from the airport,

all the boxes. And if your

clients are golfers, it’s the

only place to stay. The

on the Tobago Plantations Resort.

resort offers classic all-

This includes a PGA-designed 18-

inclusive benefits such as

hole golf course as well as many

all-day food and

beautiful private houses, and the

bottomless drinks. For time

grounds make for a delightful stroll

out of the resort, it’s easy

or cycle ride. Bikes can be hired

to organise trips to see the

free of charge.

THE ROOM: Spacious, with kingsized

beds and all amenities

worth booking a south side room

where your clients might be lucky

enough to see nesting turtles.

Two ‘satellite’ pools at either end

of the crescent-shaped complex

complete the amenities. A free

island’s lush rainforest and

secluded beaches.

such as TV, mini-bar, tea/coffee-

THE FACILITIES: As well as the

shuttle operates to nearby Pigeon

RATES: £1799 for seven

making items, and a balcony

golf course, there are three

Point on the Caribbean coast, if

nights’ all-inclusive

overlooking one of the resort’s

restaurants, a pub, lounge, café,

your clients want to explore.

including Virgin flights

three swimming pools. The

gym, extensive spa, art gallery,

THE DETAILS: Tobago Plantations Estate

from Gatwick, based on a

en-suite bathroom had both a

shops and swim-up bar in the

Lowlands, Tobago, West Indies. : 001 868

September 8 departure.

walk-in shower and bath. It’s

main swimming pool complex.

660 8500 :



THE BACKGROUND: There are fewer

hotel options in Sapporo than other

THE LOCATION: Sapporo is Japan’s

fifth-largest city and the capital

of Hokkaido, the country’s most

should aim for rooms on the higher

floors. The views are spectacular,

especially on a snowy winter’s


The hotel’s location is

Japanese cities, which makes this

northerly island. It’s a short drive

day. Royal floor suite guests have

within walking distance of

reasonably-priced property a popular

from the airport to the cylindrically

exclusive access to the peaceful

shops, restaurants and

choice. The 587 rooms spread over

shaped hotel in the heart of Sapporo.

28th-floor breakfast lounge.

downtown attractions.

28 floors are all within the hotel’s eye-

THE ROOM: For a panoramic

KEY FACILITIES: Rooms have all

Rugby fans will

catching, white, round tower.

mountain backdrop, your clients

mod cons including free wifi, flat

appreciate the short drive

screen TVs and room service.

to the Sapporo Dome

There’s also an open-air hot spring

when England and Tonga

bath and spa.

play their first match


during the Rugby World

uses Hokkaido’s local, sustainable

Cup in September. The

and seasonable food in its

hotel is slightly dated but

restaurants that include the Le

clean and comfortable

Trianon French restaurant, as well

and with friendly service

as the Sky Lounge, where your

and spacious rooms.

clients can enjoy a cocktail while

watching the sun set over the city.

RATES: Standard twins

THE DETAILS: 11 Chome Minami 2 Jonishi,

start from £83, deluxe

Chuo Ward, Sapporo, Hokkaido 060-8615,

double rooms from £248.

Japan : +81 11-241-1111








Founder and MD

at JG Collection

QWHAT don’t readers

know about your

company? JG Collection

has become a touchstone

for high-quality hotel

representation in the travel

sector. We’re not in just the

Caribbean, we work with

hotels in London, Scotland,

New York, France, Italy,

Spain, Switzerland and the

Czech Republic.

QWHAT are the

benefits of being a

CTO member? Community,

communication and access.

The CTO is a very proactive

organisation, in fact, I’d go

as far as to say that Carol

and her team are one of the

best tourist boards we’ve

had the pleasure of working


QWHAT CTO activities

do you get involved

in? We attend training

days with Virgin and BA as

well as WTM and ITB. We

also keep up-to-date with

the CTO’s social platform


QWHAT’S your top

Caribbean tip?

We frequently hear that

the Island of Bequia is how

customers imagine the ‘real’

Caribbean to be. It’s the

location, the people and

the authenticity that have

impact. And if you are going

you must stay at The Liming

& Plantation House!

Saint Lucia is more than just a fly and flop destination

Adventure fam to Saint Lucia

SAINT LUCIA TOURISM is hosting a Dive & Adventure

fam to showcase the island’s adventurous side.

The seven-night trip, which departs on September 23,

2019, is aimed at agents who specialise in diving or

experiential holidays. Ten agents will have the

opportunity to explore Saint Lucia’s natural wonders,

including visiting the UNESCO World Heritage status

Piton Mountains, diving with exotic fish and hiking

through the rainforest.

To apply, agents must complete the online training

programme at, which includes modules

on the island’s history, nightlife, events,

weddings and more, and log a

minimum of two bookings made

within in the last 12 months. A

contribution of £200 is

required to cover costs.

More luxury is coming to St. Kitts



will add to

its collection of

high-end hotels

with a Ritz-

Carlton, due to

open in November

2020. Situated on

don’t miss

the southeast peninsula, the hotel will feature

125 rooms and 25 luxury villas and residences

with a spa, swimming pools and indoor and

outdoor dining facilities. It follows the

opening of the Park Hyatt at the end of 2017.

The CTO Roadshow

heads to Jersey on

June 12 and Guernsey

on June 13. RSVP at





Hotels In Anguilla will

offer special promotions, such as

free hotel nights, throughout

June to celebrate Health and

Wellbeing month. The Anguilla

Tourist Board has partnered with

the ‘Move ya Body’ campaign for

the island-wide programme

which will feature events such as

the Colour Me Happy Walk on

June 6, a group beach yoga

class on Saturday 22, and

bespoke healthy menus.

Send clients on their own mission



Trinidad and Tobago will

host the Caribbean’s largest art

and cultural festival from August

16-25, 2019. The theme of the

festival is ‘Connect, Share, Invest’

and it will feature expressions of

music, dance, theatre, film, visual

arts, literary and culinary arts,

fashion, folklore and craft. The

main event will be the Island

Beats Super Concert, with

performances from international

acts such as Shaggy and

French Caribbean Zouk band

Kassav. More information can

be found at

AGENTS can now

book a James

Bond-themed tour

in Jamaica with

Sandals Resorts

and Island Routes


Adventure Tours.

With the 25th

James Bond film due to hit cinemas next

spring, clients may want to revisit Bond

scenes such as Dunn’s River Falls which was

the setting for Ursula Andress’ white bikini

scene in Dr. No. Tours start from £75pp.

Sign up to the CTO’s training programme at

the review: show report 65


Kiwi Trenz

Lisa Young reports from New Zealand’s premier tourism event

MAY 13-16 2019

Maori welcome

A sustainable agenda


TRENZ guests gathered at a

traditional Maori meeting



house on the shores of Lake



Rotorua to hear the local tribe



announce the official opening

Chair, commented on his

of the event. Local mayor

new role, the importance

Steve Chadwick said: “This is

of TRENZ to the country’s

our primary meeting place

travel sector, and the

and we consider it to be like a

unique attractions of

house of parliament. It is

Rotorua, in New Zealand’s

where we welcome royalty, so

North Island.

it was appropriate for us to

“I’ve been a board

welcome TRENZ here, too.”

member of Tourism New

Integrating Maori culture is

Zealand (TNZ) for a few

a top priority for New

years now. The role of TNZ

Zealand’s travel industry.

in market is promoting

New Zealand as a



SUSTAINABILITY and integrating

of New Zealand’s future tourism

international visitors.

Maori culture into tourism product

framework, Tourism Industry

“TRENZ is such an

topped the agenda at New

Aotearoa Chief Executive Chris

important event because

Zealand’s largest annual tourism

Roberts released a new report,

it’s an opportunity to invite

trade event, TRENZ, last month.

Tourism 2025 & Beyond, at the

not only our local

Around 300 New Zealand

event, which helps to grow the

operators, but also some

tourism operators, international

country’s $39.1 billion tourism

of our international buyers

travel buyers and media from the

industry. Roberts also highlighted

and media, to come here

country’s key established and

the importance of embracing

to understand what our

emerging tourism markets

‘Tikanga Maori’, which translates as

proposition is.

gathered for this year’s event at

‘behaviour guidelines for daily life

“The Maori name for

the Energy Events Centre, Rotorua,

and interaction in Māori culture’,

New Zealand is Aotearoa,

Eco economics

from May 13-16, with delegates

from around the world filling up

into the industry.

According to the latest tourism

and it means the Land of

the Long White Cloud.



most of Rotorua’s big hotels.

figures, NZ has seen a 35% growth

Rotorua is the birthplace

Chief Executive Stephen

Placing sustainability at the heart

in visitors in the last five years.

of tourism in Aotearoa, or

England-Hall announced at

New Zealand, and when

TRENZ that the country’s

you think about what

travel industry will increase

its focus on sustainable

New international travel requirements

attracted people to this

place, it was both people

growth: “As New Zealand’s

and place.

top export earner, tourism

NEW Zealand is introducing a

“Rotorua has quite an

is the beating heart of New

new travel requirement for

amazing landscape in

Zealand’s economy and we

visitors from visa waiver

terms of geisers, forests,

all have a role to keep it

countries, including the UK, from

and the lake but also the

that way,” he said. “Tourism

October 1 2019. Request the

cultural element. It is a

New Zealand is working

NZeTA (New Zealand Electronic

good example of blending

closely with government

Travel Authority) via the official

our natural and


and industry to ensure the

sector gives back more

than it takes.”

mobile app or website:

environmental aspects

with our Maori culture.”


new zealand

hobbits and


New Zealand may be a country of two halves but,

when it comes to special interest holidays, it is

anything but half-hearted, says Jo Gardner

New Zealand’s varied topography

provides the perfect habitat for

nature, the perfect playground

for adrenaline junkies and the most

succulent bounty for foodies. And with

new product coming on stream all the

time, there has never been a better time

to sell the country to the niche markets.

For food & drink lovers

Put the diet on hold: Kiwis absolutely love

their food and it’s easy to help your clients

taste their way around the country.

Book-end each day with a cup of coffee

at a cool café and a craft beer at a local

brewery; in between, there are street

vendors, farmers’ markets, waterside dining,

vineyards, top-notch restaurants, cooking

courses and food festivals.

For lunch, Auckland Harbour is hard to

beat, or try some street food in Wellington’s

hip Cuba Quarter. Celebrating an occasion?

Many of New Zealand’s fine dining

restaurants can be found in luxury lodges

in remote (and frankly stunning) locations.

Imagine arriving by helicopter and dining in

front of dramatic snow-capped mountains.

When it comes to produce, the vast

coastline (all 14,000 kms of it) can only

mean one thing: seafood… tuck into greenlipped

mussels, scallops, crayfish or oysters

during a casual lunch or posh dinner. Not

a seafood lover? Try the succulent New

Zealand lamb.

There are more wineries in the country

than you can shake a grape at - try the crisp,

fresh Sauvignon Blanc or the light Pinot

Noir at a pretty vineyard, before buying

some to take home. For a complementary

snack, dairy farming New Zealand has many

award-winning cheese varieties, including

blues, vintages and cream soft cheeses.

With its inventive menu of fine dining

using traditional Maori cooking techniques

(in a pit under the ground), Wellington’s

newest restaurant, Haikai, is already a hit.

Where to stay

HAWKE’S BAY is a large wine region near

Napier with vineyards, cellar doors,

accommodation and places to eat and

drink. Fans of stylish period architecture

should set up camp at Omaruni Valley, a

great base for touring the vineyards and

within easy reach of the Art Deco town of

Napier. (

Book it: Bridge & Wickers (

has a 19-day self-drive New Zealand Food & Wine

Odyssey tour from £3,375pp including flights, car



new zealand



“Kiwis may be relaxed by

nature but New Zealand

has more adventure sports

and activities on offer

than anywhere else in

the world”




hire and accommodation, as well as a Food and

Wine Lovers’ Delight tour of the Esk Valley, Te Mata,

Clearview, Craggy Range and Trinity Hall estates in

the Hawke’s Bay area.

For adrenaline junkies

Head for heights? After an adrenaline rush?

You’ve come to the right place. Kiwis may

be extremely relaxed by nature but they

have a head for thrills and spills, with more

adventure sports and activities on offer than

anywhere else in the world.

As for adrenaline rushes, Zegos (quad

bikes on water), Seabreachers (waterbased

whale-shaped pods) and Riverbugs

(inflatable armchairs on river rapids) are the

newest crazes to hit the country.

Visitors to New Zealand can bungee

jump, sky dive, white-water raft, ski, heli-ski,

jet-boat, zip-line, abseil, climb and Zorb.

You can even jump head first off Auckland

Harbour Bridge.

With its high mountains and fast rivers,

Queensland still wears the adrenaline

capital crown, however. This is where

the original (Kawarau) and highest (Nevis)

bungee jumps can be found, as well as

plenty of places to white water raft, jet-boat,

skydive, ski and heli-ski.

Canyoning – abseiling down mountain

faces, leaping into waterfalls and basically

scrambling to safety - takes place in remote

mountain locations in Auckland, Nelson,

Canterbury and Wanaka, while zip-lining –

flying through the air on a wire – is popular

in Waiheke Island and Rotorua. Rotorua is

also where Zorbing can be done – rolling

downhill in a big plastic ball (of course).

Where to stay

STONERIDGE ESTATE is a five-star

boutique lodge with majestic mountain and

lake views. Built using reclaimed iron, stone

and slate, the grand property has just 10

rooms, each with beamed ceilings and

floor-to-ceiling windows letting the outdoors

in. After a day of adrenaline-fuelled pursuits

sink into the outdoor hot tub with a glass


new zealand




of wine from the local vineyard.


Book it: The Roadtrip ( offers an

18-day Best of New Zealand Ultimate Adventure

small group tour, taking in both islands, from

£7,577pp based on two sharing, and including 17

nights’ four-star accommodation, a private driver,

most meals and activities including river rafting,

zorbing, skydiving, heli-skiing and jet-boating.

For nature & wildlife

Very few countries can rival New Zealand

for scenery – think snow-capped mountains,

glaciers, waterfalls, volcanoes, geysers,

forests, lakes, beaches, fjords and gushing

rivers. Over one third of the landscape is

located in nature reserves and national

parks (of which there are 14), too ensuring

their preservation for generations to come.

One trip here could see visitors dousing

themselves in volcanic mud in Rotorua,

riding a helicopter over Franz Josef Glacier,

joining a whale-watching exhibition in

Kaikoura, standing on picture-perfect beach

in Abel Tasman National Park and setting

up camp under a 51-metre Kauri tree in the

Waipoua forest.

Binoculars at the ready for the local

wildlife too, with many rare birds and

creatures that have survived since

prehistoric times. Stewart Island is the

best place to spot the country’s national

bird, the kiwi, a flightless bird that was

once nocturnal but which can now be

spotted hunting for food. The world’s

rarest penguin, the yellow penguin, can

be seen in nearby Dunedin, while the

Takahe bird, once thought to be extinct, has

been boosted to a population of 300 off

the coast of Auckland thanks to intensive


In Wellington’s Te Papa museum a new

permanent exhibition showcases New

Zealand’s natural heritage and has a rare

Moa egg on display, one of only 36 in the


The Hector’s dolphin and Hooker’s sea

lion, meanwhile, can only be found in New

Zealand waters.

Where to stay

THE RESURGENCE is a remote,

adult-only eco-lodge set in the outskirts of

two national parks and within 50 acres of

native bush. Close to Abel Tasman National

Park, the lodge offers access to Golden Bay

and the migratory birds of Farewell Spit.

Dining is a communal, sociable affair.


Book it: Prestige Holidays (

offers a nine-day Volcanoes and Vines fly-drive

tour from £2,127 per person based on two sharing,

including international fights, transfers from

Auckland, car hire, eight nights’ accommodation and

guided touring. The tour includes guided tours of

Rangitoto Island, White Island (New Zealand’s only

active marine volcano) and a half-day experience on

the Tongariro Track.


“Stewart Island is the best

place to spot the country’s

national bird, the kiwi, a

flightless bird that was once

nocturnal but which can

now be spotted hunting

for food”

spotlight on 69




In conversation with... Nikki Hain, Product Manager,

Premier Holidays

QWhat are Premier Holidays’ USPs?

We are a small, privately owned,

independent company, which enables

us to give agents the widest choice of

destinations, accommodation and airlines,

plus greater flexibility. We pride ourselves

on offering that personal touch and creating

affordable tailor-made trips – we believe

every holiday should be as individual as the

customer. More than half the team

have been with Premier for

more than 10 years and

we have excellent trade


QHow do you

work with

agents? Agents are

so important to

us - around 90%

of our holidays

are sold through

the trade. We never

direct discount and

offer competitive prices

with added-value extras.

We run incentives to coincide with

campaigns and brochure launches and our

Sales Managers, Carly Charteris and Karen

Milward, travel all over the UK to meet

agents. We also run training events with

tourist boards and host fams, with Borneo,

Guernsey and Thailand coming up.

QWhat is selling well? Short haul

has been selling very well for 2019,

especially the Channel Islands and Isles

of Scilly, which we’re putting down to

Brexit. Sales to Canada and the USA

have increased, the former helped by

TV coverage like Great Canadian Railway

Journeys with Michael Portillo, which has

boosted sales for Rocky Mountaineer. In the

U.S. there’s demand for self-drive. Also on

the up are Indochina, the UAE, Seychelles

and Caribbean.

QWhat’s new and

in the pipeline for

Premier’s product?

Agents will receive

our new Faraway

and Beaches

brochure in July,

both with a new

design and new

resorts and multicentre


We’re excited to be

adding Ajman to our

Middle East portfolio.

A 45-minute drive from

Dubai and less expensive, it’s

excellent for a relaxing beach break

or a stopover and has authentic Arabian

culture. We’ll be featuring the stunning

Oberoi Beach Resort, Al Zorah, framed by

mangroves, lagoons, white sand and a Jack

Nicklaus championship golf course.

QIs Premier onboard with the trend

for experiential travel? Definitely!

We place a huge emphasis on offering

local experiences and giving people a real

flavour of a destination, whether it be a

night under the stars in a traditional desert

camp in Oman, cooking classes in Indochina

or spending time with a native tribe in the

Borneo jungle. Clients want to experience

things rather than just relaxing on a beach.

One of our most popular itineraries is a

South Africa and Mauritius twin-centre

where clients can get their safari and

sightseeing fix followed by a beach stay.

QWhat’s new to your job? Premier have

been promoting the Caribbean for

many years but it’s relatively new to my

portfolio. Having worked with the Indian

Ocean for over 20 years, I was surprised at

how different the islands are and how much

repeat business hotels have. We feature

Barbados, St. Lucia and Antigua, and I’m

keen to promote island hopping.

QWhat’s your most memorable travel

experience? There are so many, but

the first time I visited Vietnam, 25 years

ago, I was invited to a local house in Hoi

An for tea and and looked through their

photo album at all the foreign people they’d

met over the years. There’s something

really magical about visiting a place before

tourism hits, when locals just want to talk to

you out of fascination!





Tap into one of travel’s fastest growing trends and join us

for an informative evening with top suppliers and the chance to

win prizes including a fam trip.





Suppliers include: CroisiEurope, Emerald Waterways, Fred. Olsen,

Leger Holidays, Pandaw Cruises, Sanctuary Retreats, Scenic and Titan

Register to attend at


48 hours in 71

Hong Kong

With hidden neighbourhoods and rural communities, Hong kong

is so much more than its iconic skyline, says Jessica Pook

Day 1: Fuel up

Morning: Start by taking a walking

tour around the Sham Shui Po district,

located in Kowloon just north of Boundary

Street. Traditionally a working class

neighbourhood, tours here introduce

visitors to shops that have been passed

down through several generations, and

some of the best family-run eateries in the

city. And it's never too early for noodles in

Hong Kong! There are also tours that focus

on history, local textiles, crafts or a

combination of all the highlights.

Afternoon: Head to Tim Ho Wan for

lunch, a wonderful dim sum

restaurant loved by locals and one of the

world’s cheapest Michelin-starred

establishments. The trick is to get there

early, take a number and ask a local to listen

out for your number

as when you are

called to eat, they call

in Cantonese!

Once you've

refueled, jump on

the MTR and head

to Victoria Dockside,

the new art and

design district of the

harbour front. Here

visitors can explore the Avenue of Stars,

modelled on the Hollywood Walk of Fame,

and the adjacent Salisbury Garden.

Jump aboard Hong Kong's iconic Star Ferry

for stunning views of the skyline, and a

connection to the Central district for some

cultural attractions. The Man Mo Temple

is one of the oldest and largest temples in

the city. Built in the 1800s, the temple pays

tribute to the god of literature (Man) and

the god of war (Mo), both of whom were

worshiped by students in Imperial China.

Today the temple is still frequented by

students and their families who pray for

good fortune in exams.

Evening: Take a stroll around PMQ –

a design hub which opened in 2014

in the old Police Married Quarters. This is

now a hub for Hong Kong’s creative

industries, and visitors can browse the

studios of up-and-coming local talent as well

as joining creative workshops.

Grab dinner at Little Bao, a modern

Chinese diner, before heading for drinks at

Tai Kwun, home to some of the city’s coolest

new bars and restaurants, and the perfect

place for a post-dinner nightcap.

Day 2: Step out

“Take in the stilt village of

the Tanka people, a

community of fisher folk

who’ve built their houses

over the tidal flats of

Lantau Island ”

Morning: Embrace the day with

a Hongkonger's favourite pastime

- hiking. Tung O Ancient Trail on Lantau

Island is a scenic coastal hike following what

was once an important commuter route

between the two rural fishing villages of

Tung Chung and Tai O. It offers a taste of

rural Hong Kong and fabulous photo


Afternoon: Tai O is known as the

'Venice of Hong Kong' for its stilt

village inhabited by the Tanka fishing

community for

generations. The

unusual, interconnected


structures are set

over the tidal flats.

Villagers living here

continue to sun-dry

their catch and

makes shrimp paste

on their balconies.

Evening: A bar with a view is a must in

Hong Kong so start the evening right

with roof-top drinks at Piqniq, one of the

newest rooftop bars in the Central area. It is

located in H Queen’s arts venue, the first

vertical gallery in the city.

For traditional Cantonese cuisine, Ding's

Club won't disappoint. Resembling a classic

Chinese quadrangle, here celebrity chef

and kung fu star, Steve Lee Ka Ding, offers

nostalgic menus with a fine dining twist.


A three-night Hong Kong in Focus tour

includes a full-day coach tour of Lantau

Island and half-day tour of Hong Kong

Island, with time to explore at leisure. Priced

from £380pp, it includes airport transfers,

meals and entrance fees.




Training, competitions, events



Cruise with Jools



The Seychelles

goes virtual

Quick Quiz

Are you a



1. Newmarket

Holidays do not

offer river



2. Newmarket

Holidays is the

only operator to

sell tickets to




SAGA has confirmed that

Jools Holland will sail on a trio

of cruises aboard new ship Spirit of

Discovery in 2020.

Playing a mix of boogie-woogie,

r&b, jazz and soul, Jools and his

band of musicians will sail the

following: A Baltic Fable, stopping at

six Baltic cities; Sounds of Spain,

influenced by the Spanish guitar

and with flamenco performances;

and Western France and the Costa

Verde, where music and

gastronomy feature heavily.

Seychelles superstar I Modules: 5

The Seychelles Tourism Board plans to expand its

training tool kit to include virtual reality fam trips.

The videos will be available on the online training

programme later this year and will cover

topics ranging from transport to


Christine Vel, Director

UK & Ireland, Seychelles

Tourism Board said:

“The trade accounts for

90% of total sales to the

Seychelles. To continue to

provide the most engaging

training we are introducing

dedicated virtual reality

videos, as if you were there

on a fam yourself.”

Since the launch of the direct

British Airways flight this year,

the Seychelles has experienced

a 16% increase from UK visitors.

powered by


1: False 2. True

Pride for kids


New York State is hosting

a summer of Pride events

aimed at families, including Pride

on the Beach (June 21-23), Long

Island’s biggest pride celebration.

Along with the annual Long

Island Pride Parade, families can

also enjoy the Pride Pet Parade,

Pride Family Fun Run and Pride

Market Fair on the boardwalk.

Training courses to help travel agents and advisers sell more!

Working in partnership

Qatar summer deals


Agents can take advantage

of 25% off flights and hotels

as part of Qatar National Tourism

Council's (QNTC) 'Summer in Qatar'


Qatar Airways is offering 25% off

all flights to Doha for travel

between now and August 16, 2019.

There's also the option of Qatar+, a

stopover package designed to give

travellers transiting through Qatar

the chance to stop and discover

Doha with free luxury hotel stays

and transit visas.

Also taking part are eleven hotels,

including Marriott International

Hotels, Souq Waqif Boutique Hotels

by Tivoli and Ritz-Carlton, will offer

up to 25% off for stays between 4

June – 16 August, 2019.

Lunch on the water


TIPTO is inviting agents to

join an exclusive lunch

onboard Cruise & Maritime

Voyages' Magellan ship, on July 9,

2019 in Liverpool.

Agents will enjoy a full ship tour

and a three-course meal and drinks

while networking with TIPTO'S 25

supplier members. Agents can sign

up now by visiting TIPTO

registered agents can also email


Yas Island I Modules: 4

Yas Island

appeals to kids

YAS ISLAND, Abu Dhabi's

leisure and entertainment

hub, is appealing to families

this summer with its Kids Go

Free packages, available until

September 30, 2019.

To qualify for the deal,

agents must first book a

hotel stay for one night or more

through Each child under the

age of 12 will then be entitled to stay and visit the island's

theme parks free when accompanied by a paying adult.

Families visiting Yas Island can enjoy its three theme parks:

Ferrari World, Yas Waterworld and Warner Bros. World as

well as Yas Marina's latest attraction, the Serdal Pearl Diving



A-Z of available





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Yas Island

Win a sarong!

Throughout June and July the first 500 people that register will win a sarong. Register by going to


Musical trails

Have your clients hit the wide open roads of the U.S. to

unlock its legendary musical heritage, from rhythm and

blues to country; rock ‘n’ roll to soul

Rhythms of the River

From the Midwest to the South via the

Mississippi River! Begin your trip in

Chicago, Illinois with over 200 live

music venues and clubs to suit every

taste. Head out on Route 66 for a true

slice of Americana and hit Springfield,

Illinois before continuing onto St Louis,

Missouri and Nashville, Tennessee. Don’t forget Memphis, Tennessee,

a pilgrimage city for music lovers followed by Cleveland, Mississippi,

Natchez, Mississippi and of course, the famous New Orleans,


Pacific Coast Music Trail

Discover Seattle, Washington, the home

of the grunge movement (birthplace of

Nirvana and Pearljam!) before enjoying

the diverse ecosystems of Olympic

National Park. Then, head to America’s

mecca for Indie Rock, aka Portland,

Oregon, to see the city that produced

The Dandy Warhols. This itinerary will have you exploring Oregon

wine country and the coast, before reliving the ‘Summer of Love’ in

San Francisco, California. Finish your journey taking in the California

coast, Palm Springs, California, and Las Vegas, Nevada.

Musical Roots of the


If your client is looking for Southern

charm and musical heritage, this

itinerary is the one for them! From the

metropolitan cities of Dallas and Austin,

Texas to road tripping on the Mississippi

Blues Trail and exploring Tupelo,

Mississippi, the birthplace of Elvis Presley, this route caters to all!

Continue on to the Great Smoky Mountains, Chattanooga,

Tennessee, and Atlanta, Georgia before finishing up in beautiful

Charleston, South Carolina!

Great North Music Tour

Follow the sounds of the USA’s trendy

cities on this route, from Chicago,

Illinois to Detroit, Michigan, and from

Cleveland, Ohio to Pittsburgh,

Pennsylvania. Immerse yourself in Jazz

and Blues while in Chicago before

hitting the Motown Museum in Detroit.

For the more adventurous clients, don’t forget Cedar Point

Amusement Park in Cleveland, Ohio. Head to Philadelphia,

Pennsylvania to enjoy street art and history galore before finishing

up in New York City and Boston, Massachusetts!

To win a Brand USA tool kit to promote these itineraries and

host an awesome, fun-filled musical event for your customers

right in store, visit

space attractions 75



The story of U.S space exploration and NASA’s role in it are told

in visitor attractions across America. Michelle Jackson explains

why 2019 is the perfect time to visit them

Washington DC and Virginia

For clients flying into Washington Dulles

International Airport in Virginia with a few

hours to spare, recommend The Steven F.

Udvar-Hazy Center. It is free to enter and

there is a free shuttle bus taking people

there from the airport.

The space shuttle Discovery is in situ

there, along with a vast array of iconic

aircraft, including an Air France Concorde

and the original Enola Gay aircraft. There’s a

spectacular observation tower, and displays

include the Space Science exhibition which

showcases satellites, orbiters and space

probes. The Human Spaceflight exhibition

celebrates the 500 men and women who

have flown in space.

For those staying in Washington DC, the

Smithsonian National Air and

Space Museum has a

spectacular exhibition this year

marking the historic moon landing of

1969. The display includes Neil

Armstrong’s spacesuit – made available

via a kickstarter campaign called Reboot

the Suit.

On July 19 the museum will host

Discover the Moon Day during which

visitors will be able to discover lunar

science past and present, and follow a

display that traces the footsteps of the

Apollo 11 astronauts. The following day, a

late-night celebration will see the museum

mark the exact moment the first steps

were taken on the moon with activities

running until 2am.

Kennedy Space Center,


As the departure site for Apollo 11, the

Kennedy Space Center, on Merritt

Island, is one of the most important

sites for space enthusiasts this year.

Here the Astronaut Encounter gives

visitors the opportunity to speak to a

veteran NASA astronaut about their

experiences, take photographs with

them and collect autographs.

The Center’s Rocket Garden

houses replica rockets, which

tower over visitors, and there is a new

Heroes & Legends exhibition, and the U.S

Astronaut Hall of Fame where films and

exhibitions celebrate and honour the

astronauts. There are also IMAX films

showing footage of earth taken from space,

and interviews with astronauts.

To mark the 50th anniversary of NASA’s

Apollo programme, there is a two-day

admission pass offering two full days at the

Center complex (to be taken within 14 days),

priced $75 per adult, $65 per child.


space attractions

Rocket City, Huntsville, Alabama

Huntsville, aka Rocket City, is home to the

Marshall Space Flight Center where scientists

developed the first spacecrafts to go to the

moon. It is also the earliest home of

pioneering NASA scientist Wernher Von Braun

who worked here on those initial rockets and

he’s a big hero in the town, even having his

own beer - a brown ale, of course - served at

the Straight to Ale Brewery.

Throughout the year there will be daily

re-enactments of the moon landing at the U.S

Space and Rocket Center – the largest space

museum in the world – culminating with a

Guinness World Record rocket launch attempt

on 16 July, the date Apollo 11 was launched.

The centre aims to launch 5,000 rockets into

the sky that day, before a street party in

downtown Huntsville. The site includes the

historic shuttle park and rocket park, and a

world-premiere exhibition, Apollo: When We

Went to the Moon.

Rocket City is getting ready to party like

it’s 1969 and throughout 2019, it will

combine commemoration of the Apollo

11 anniversary with Alabama’s

bicentennial state celebrations. The key

anniversary week in July will also

include a Celebration Car Show and a


Visitors can also sit in a lunar module

simulator as Neil Armstrong, Buzz

Aldrin, Michael Collins and the five

female astronaut alumi have done.

Attending a three-day adult Space

Camp experience costs $549pp including

food and accommodation.

“July 20, 2019 it will be 50

years since Apollo 11’s

lunar module Eagle landed

on the moon, marking the

very first moon landing”

Space Centre, Houston, Texas

The Texan city of Houston is home to the

Apollo Mission Control Center at Nasa

Johnson Space Center, now owned and

operated by the Manned Space Flight

Education Foundation, a non-profit

educational foundation offering extensive

science education programmes and a

space museum.

On site visitors get a behind-the-scenes

look at human space exploration, touring

astronaut training facilities and Mission

Control, the historic room that brought the

aborted Apollo 13 safely back to earth.

Key events include an all-day and evening

celebration of the 50th anniversary of

the first steps on the moon.

The Center’s Starship Gallery Museum is

home to multiple flown spacecraft, national

treasures and artifacts. Tickets cost adult

$30, child (age 4-11) $25.

To celebrate the anniversary, the Space

Center, along with a community of backers

from around the world, have worked to

restore Mission Control so as to accurately

portray how the area looked when the

landing took place on July 20,1969. The

restoration of Mission Control features

authentic consoles used to monitor all

Apollo Moon missions, including the

famous moon landing of Apollo, and the

emergency of Apollo 13, along with small

details, like the controllers putting out their

celebratory cigars.

space attractions 77

The Museum of Flight, Seattle,


The Museum of Flight, Seattle, is hosting

The Smithsonian’s Destination Moon: The

Apollo 11 Mission exhibition from April 13–

September 2, in its only west coast

appearance. The exhibition is enhanced

with The Museum of Flight’s own space race

displays which include rare objects such as a

Soviet Sputnik satellite, an early cosmonaut

spacesuit and the world’s only display of

rocket engine remains from the engines

that boosted Apollo missions.

There is also a unique gallery focused on

the legacy of astronauts, engineers and the

space programme to the

Seattle area. Choose the

Destination Moon add-on

during checkout when

purchasing tickets to The

Museum of Flight, and the

exhibition costs $10pp.

Elsewhere in the city, the Space

Needle, one of the world’s most

recognisable landmarks has a

360-degree spacelift so visitors

can take in Seattle views from

floor-to-ceiling glass




Feel the power of a rocket launching from Earth. Come witness humanity’s

greatest achievements. Only at Kennedy Space Center Visitor Complex.

Book Now via your Florida Attraction Ticket provider.


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Luxury Cruises

6 night France & Spain Cruise

05 Oct 19 - Explorer of the Seas ®

Southampton, Vigo, Gijon, Le Havre (Paris),


13 night Caribbean Fly Cruise

10 Dec 19 - MSC Preziosa



7 night Active Discovery on the Rhine

10 Aug 19 - Avalon Panorama


Mainz, Rudesheim, Engers, Cologne, Dusseldorf,

Nijmegen, Amsterdam (overnight).





Fly to Barbados, Bridgetown (overnight), Port-of-Spain,

Saint Georges, Kingstown, Fort-de-France,

Pointe-a-Pitre, Road Town (Tortola), Philipsburg, Roseau,

Basseterre, St. Johns, Fort-de-France, Pointe-a-Pitre,

Castries (overnight), return flight from St. Lucia.



10 night Alaska Adventure Voyage

04 Jun 19 - Azamara Quest


Vancouver, Ketchikan, Juneau, Skagway, Sitka, Seattle,


2 night Hamburg Shortbreak

21 Jun, 01 Nov 19 - Queen Mary 2

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7 night Tilbury - Tromso

12 Jun 19 - Silver Spirit

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Staff's family may travel independently. Staff's family & friends may also travel at these rates.

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Hotel prices are per person per night and based on 2 adults sharing unless otherwise stated. Cruise prices

are per person and include all taxes and port charges. Offers subject to availability and maybe withdrawn

without notice. Terms & conditions apply.


the final word 79

the quirky side of travel

Gryll and Bear it

Adventurous types can put their skills to

the test as part of the Bear Grylls Survival

Academy, described as 'the world's most

challenging and empowering course'.

Suitable for all ages and fitness levels, the

academy will first operate in Jebel Jais, Ras

Al Khaimah, from early 2020 in the form

of half-day (five to six hours), 24-hour and

48-hour courses. Participants will learn

extreme survival techniques including

how to make a fire in the wilderness, build

emergency shelters, deal with a medical

trauma, and gain training in navigation

techniques, rock climbing and extreme

weather survival.

Ras Al Khaimah is one of 20 locations to

offer the course along with mountainous

locations across the UK, USA and China.

Endangered encounters

Mexico has topped the list of countries

with the highest number of endangered

species, with 665 in total. Those wishing

to sight a baird’s tapir, the largest

indigenous mammal in Central America;

a volcano rabbit; or an ocelot, a small

wild cat, should do so before it's too late.

Indonesia is a close second with 583

followed by Madagascar (553) and India


Elusive Europe

The David Hasselhoff Museum in

Berlin and Amsterdam's Floating

Cat Sanctuary have been voted

‘Europe's Most Underrated Tourist

Attractions' by rail specialist Trainline.

Other overlooked highlights include

Germany's ‘Teledisko’- a nightclub

housed within a telephone box and

Starkenberger Brewery’s Beer Pools,

a place where you could quite literally

drown in beer!

Top 5... fairytale castles

in Europe

According to accommodation booking site,, staying in palaces and

castles is shaping up to be the hottest travel

trend of 2019. Requests for fairytale hotels

are up 55% on last year. Here are the top

five royal retreats...

1 Hotel Pacai: Vilnius, Lithuania

2 Gstaad Palace: Switzerland

3 Esplanade Zagreb Hotel:


4 Häckeberga Castle: Genarp,


5 Hotel Dukes' Palace Bruges:


THE JULY/AUGUST 2019 ISSUE OF SELLING TRAVEL WILL FEATURE: Cruising the Caribbean • Middle East • Mediterranean • 48 hours in Bangkok • South Africa •

Luxury Australia • Plus: special sections on Canada and escorted touring

CONTACT US: ONLINE reviews • blogs • features • incentives • interviews





30 SEP 2019 | 10 NIGHTS | VOYAGE RMZ190930-10






Dürnstein SLOVAKIA




Danube River Melk




Michael Dupont

Head of Sales

Tel: 07921 949469

Natalie Read

Regional Sales Manager


Tel: 07896 971316

Jon Schofield

Regional Sales Manager

North & Scotland

Tel: 07841 921533


Deluxe Suite with Fixed Window (W2 Grade) from £3,735 per person

Deluxe Suite with French Balcony (S1 Grade)

from £6,240 per person

Itinerary Highlights:

Vienna (overnight), Dürnstein, Melk, Linz, Passau (overnight),

Bratislava, Budapest (overnight) and Vienna (overnight).

Nan Short


Northern Ireland & Eire

Tel: 02890 642252

Megan Saunders

Trade Sales Support


Tel: 020 7399 7602



020 7399 7604

ABTA No.V8548

Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject

to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7604 before booking, or visit our website The

fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See for complete terms and conditions of all offers. (c) 2018 Crystal Cruises, Inc., Ships' registry: The Bahamas.

Be inspired by...



Trends in River Cruise • New Beginnings: New Product on the World's Rivers

• Take Five: Suites • At a Glance




The river cruising industry continues to grow and innovate, hoping to attract

further customers with updated styles and experiences. Jeannine Williamson

looks at how the sector is channelling change

New and refurbished ships, more

itineraries and exciting shore

excursions coupled with increased

onboard attractions are among the

innovations contributing to a boom in

river cruising, which has seen a record

number of UK passengers take to the

world’s waterways.

Andy Harmer, CLIA UK & Ireland

Director, says: “The UK river cruise sector

is seeing continued growth year-on-year.

In 2017, the UK river cruise market reached

210,400 passengers, against 174,000 in 2016.

Figures for 2018 won’t be published until

June but CLIA is confidentially predicting

another year of strong growth.

“European river cruises, which account

for almost 90% of bookings, were the

driving force behind this exceptional

growth. The Rhine and Danube lead the

way, however, it is eastern and southern

European rivers such as the Douro and

Russian waterways which are seeing the

most growth.”

David Sharman, Commercial Director

at Newmarket Holidays, agrees. “We have

recently launched our 2020 river cruise

programme which is dedicated entirely to

the A-Rosa portfolio across the key rivers

of Europe. We are delighted to be featuring

the Douro for the first time next year, with

the A-Rosa Alva, the line’s newest ship. This

river is growing in popularity and we are

now able to offer agents a destination we

haven’t featured before. It is a perfect choice

for customers who have sailed the popular

rivers such as the Danube and the Rhine

and are now looking for something a little


Guests are also looking for new

experiences. John Fair, UK Sales Director

for CroisiEurope, says: “We’ve added

an additional ship on the Rhone, which

continues to grow in popularity thanks to

the combination of beautiful landscapes,

world class vineyards, iconic cities and time

in France’s gastronomic capital, Lyon. Our

gourmet-themed cruises on the Rhone and

our Beaujolais cruises are in great demand,

as are rivers such as the Guadalquivir

and the Loire which are unique to


Once the realm of mature clients,

there’s a growing trend towards cruises

aimed at younger travellers and multigenerational

families. Tauck spearheaded

dedicated family sailings and A-Rosa

offers free cruises for children under 15 on

every departure. U by Uniworld - recently

rebranded U River Cruises - pushed the

boat out with its eye-catching ships Th e A

and Th e B aimed at the “young at heart”,

and this year Amadeus River Cruises has

sailings for millennials.

Ship-shape new vessels

Larger and greener ships are among the

latest developments in the new generation

of river cruise vessels. The big news,

quite literally, is AmaWaterways’ recently

launched AmaMagna. The 196-passenger

vessel, double the width of standard river

ships, has four restaurants, five bars, a pool,

watersports platform and private speedboat

American Cruise Lines has named the

third ship in its Modern Riverboat Series,

American Jazz. American Song is already

sailing on the Columbia and Snake Rivers

and American Harmony begins cruising the

Mississippi in August. The line claims the

industry's smallest carbon footprint.


CLOCKWISE FROM TOP LEFT: The River Cruise Line's MS Arena; Avalon Waterways' Avalon Envision; American Cruise Line's American Song; Amadeus River Cruises, Keukenhof Gardens, Netherlands

The Very Best River Cruises

in Europe & Southeast Asia

Let Scenic and Emerald Waterways take your customers

on the river cruise of a lifetime, from the Danube in

Europe to the Irrawaddy and Mekong in Southeast Asia.




Great Commission

Earn rewards for EVERY booking

with River Rewards & More

Online training with Agent Academy

Dedicated Trade Team to support

Impeccable Service

Innovative Ships

Once-in-a-lifetime Excursions

Award-winning Value

Find out more about Scenic & Emerald Waterways from your dedicated Trade Team |


ABOVE: AmaWaterways' AmaMagna

Avalon Waterways, which recently

launched its latest all-suite ship Avalon

Envision on the Danube, is providing

agents with new ‘cruise only’ pricing

options across its fleet-wide programme.

Additionally, in 2020 the line will introduce

shorter three, four and five-day itineraries

which are ideal for first-time river cruise

clients looking to test the water.

Also next year, APT Travelmarvel is

introducing three new Contemporary

River Ships with features including a

garden terrace and pub-style McGeary’s

Bar. And a significant development for the

River Cruise Line will be the launch of the

96-passenger MS Arena, a four-star ship

with hotel-style beds in every cabin plus

French balcony staterooms.

Onboard activities

River cruising will always be a leisurely way

to travel, however a key trend to attract

active passengers is onboard wellness.

This year Avalon Waterways introduced

Adventure Hosts on its European ships

to run fitness classes and other heartpumping

activities. These complement the

Avalon Fresh menu, available across the

fleet, which focuses on healthy eating.

AmaWaterways has also rolled out a

fleet-wide fitness programme, with up

to six daily exercise classes. At APT there

are new multi-tasting entertainment

duos responsible for organising daytime

fitness sessions alongside more traditional

entertainment such as trivia quizzes.

Once a rarity on rivers, an increasing

number of ships have pools and spas. Steve

Goodenough, Managing Director of the

River Cruise Line, says: “In keeping with the

provision of fitness and wellbeing facilities

in hotels and resorts, there is a growing

trend towards an expectation that river

cruise ships are similarly equipped. We are

delighted that our new ship MS Arena has

its own well-equipped wellness suite and

clients can book a premium package that

includes free use of the suite.”

Following an eight-month refurbishment

Uniworld’s River Royale has re-launched

in France as SS Bon Voyage, the line’s sixth

Super Ship which features an infinity pool.

Rivers and ports of call

The Douro is this year’s hottest destination.

CroisiEurope launched the MS Amalia

Rodrigues as its sixth vessel and third

premium-rated ship on the ‘River of Gold’

and A-Rosa recently inaugurated its first

Douro vessel, A-Rosa Alva.

Rob Stapley, Senior Cruise Product

Manager at Titan Travel, says: “We’ve seen a

huge growth in popularity for the beautiful

Douro River in Portugal for 2019. Titan has

exclusive sailings onboard MS Gil Eanes and

the brand new MS Amalia Rodrigues, and for

a more luxurious and intimate experience

guests can take a trip on the 28-passenger

Spirit of Chartwell, the royal barge used for

the Queen’s Diamond Jubilee celebrations.”

Further afield, there’s growing interest

in Asia. Pandaw has launched three



river cruising

new routes on the Ganges, plus a

combination India itinerary taking in the

Ganges and Brahmaputra. The small ship

specialist also has a new 14-passenger ship,

Kanee Pandaw, capable of sailing to remote

stretches of Myanmar’s Irrawaddy and

Chindwin rivers. Heritage River Journeys,

which sells through Kuoni and Abercrombie

& Kent, predicts demand for Ganges

cruises after its riverboat Ganges Voyager II

starred in Cruising with Jane McDonald.

ABOVE: Cocktails with U by Uniworld

Shearings has a range of new worldwide

tours that include a cruise element on

rivers including the Amazon, Yangtze

and Mekong. And later this year Emerald

Waterways launches custom-built Emerald

Harmony, which can sail into Vietnam’s Ho

Chi Minh City, unlike larger vessels.

Shore excursions and activities

Flexible shore tour programmes and

active options are setting the pace for the

latest excursion programmes. In addition

to dedicated Cruise & Walk itineraries,

CroisiEurope offers flexible excursion

packages so guests can choose to do as

much or as little as they want. Another line

with á la carte excursions is Amadeus River

Cruises where passengers can ‘pick and

mix’ shore tours to suit their interests.

For inclusive lines that include shore

excursions in the fare there are plenty of

options for guests that want to get up and

go. Avalon Waterways was the first line to

offer Active & Discovery itineraries and the

sailings on the Rhine and Danube have been

ABOVE: Emerald Waterways can sail into Ho Chi Minh City

extended to the Rhone for 2019. Passengers

can head off on guided jogging tours, hikes,

bike rides and kayaking trips.

Uniworld is offering more active

excursions with 'Let’s Go', featuring golf,

gondola rowing and more. APT offers

'Freedom of Choice' where tours are split

into four categories with active options

including a Bavarian dance class or hike to

the Petrovaradin Fortress over the Danube.


NEW FOR 2020


£50 *



All-Inclusive European River Cruises

The Douro Explorer

8-days from £1,769

Jun - Sep & Nov 2020

Flying from 3 UK airports

or cruise only

Lisbon & the

Douro Explorer

11-days from £2,179

Jun - Sep & Nov 2020

Flying from 2 UK airports

or cruise only

For bookings, personalised posters, brochure requests & more, visit or call us on 0330 160 7999

*See our website for terms and conditions


Exotic waterways

CroisiEurope, Europe’s largest river cruise operator, is

expanding its worldwide river cruise programme in

2020, giving passengers a taste of the exotic as they

sail through waterways in Asia and Africa.

By spending time on a country’s waterways, guests are able

to tour a mix of small towns and villages, as well as the bigger

cities and get an insider look at how the country developed. Just

as rivers played an important part in the growth of Europe’s

capitals, they fuel the economy and history in Asia and Africa

too. Some of the greatest structures of antiquity were built

along the Nile! Also, there’s the bonus of wildlife sightings on

India’s Ganges River and Africa’s Zambezi and Chobe rivers.

What to expect

An exotic river cruise differs from a European river cruise in

several aspects. For one, the trip is usually at least nine days to

two weeks or more, which makes sense when one factors in the

long flights.

Many exotic river cruises are more like ‘cruise tours’ with

stops and overnights in different cities. For example, on African

Safari cruises only a few days are spent on the water and guests

experience stays at beautiful safari lodges, where they can

explore national parks and the marvellous landscapes of Africa.

Into Africa

Following popular demand, a second ship will sail on Lake

Kariba in Southern Africa. The MS Zimbabwean Dream is the

sistership to MS African Dream and both vessels are a central

components of an exciting Safari itinerary that offers cruising

experiences through Botswana, Namibia and Zimbabwe.

The MS JAZ Royal will return to the Nile in Egypt as part of the

seven-night Cruise on the Nile: The Land of the Pharaohs round

trip from Luxor. This cruise sees passengers step back in time

to explore majestic temples, tombs, pyramids, and the lively

villages that dot the Nile Valley landscapes from Luxor to Aswan.

Oriental shore time

Clients can also set sail on a nine-night Cruise of the Ganges

aboard a luxury ship which is decked out with romantic

canopy-style beds and journeys through bustling Kolkata and

its Victorian memorials and finishes in Varanasi, a sacred city

that attracts millions of pilgrims a year.

On a Mekong cruise in Vietnam and Cambodia, guests on

board RV Indochine I and II, can discover silk towns, fishing

villages, monasteries and floating markets, with optional preor

post-cruise hotel stays in Hanoi, Siem Reap and

Ho Chi Minh.

Learn more at trade portal:

The World, by Water

Unrivalled choice for 2020 from the

UK’s largest Escorted tour provider

Choose from an extensive range of 62 itineraries, across 32 ships! Our

2020 programme includes a new range of worldwide river cruises, 5

star premium cruises and 25 new itineraries across the rivers of Europe.

Your customers can enjoy lazy days on the water or take advantage of our full programme of

included and optional excursions to tailor their cruise and truly make it unique. With travel options

including by air, coach and rail – ease and flexibility are key. We pay close attention to the fine

details so that they can simply sit back, relax and soak up the experience.

Need to talk to us online – visit

and talk to us via webchat






Why choose


The UK’s largest escorted

tour company

Over 100 years of




Low deposits,

from £65pp ∆

Up to 20kg luggage

included in price †

Over 600 pick up

points nationwide

Trusted hotels in

excellent locations

Over 200 destinations


Flexible travel options

by coach, car, air

and rail













Indochina’s Rivers & Treasures

Touring cruise itinerary

From the beautiful bays of Vietnam to

the mighty rivers of Cambodia, immerse

yourself in the colour of daily life of these

two vibrant countries.

17 DAYS • SEPT 2019, MAR & SEPT 2020

A Danube Rhapsody

On board MS Amadeus Star


Enjoy a journey of discovery on the

Danube and take in sights including

spectacular Vienna, the hidden gem of

Bratislava and magnificent Budapest

10 DAYS • AUG & OCT 2020

Scenic Rhone to the

Mediterranean All Inclusive


Discover Roman cities, marvel at the

ancient architecture of the Pont du Gard

and admire the natural beauty of the

Camargue with its wealth of wildlife.

10 DAYS • JULY 2020






This luxury river cruise operator is

offering free travel for under 18s on

selected dates during the UK school

holidays. it offers sailings along iconic

Asian rivers including the Mekong,

irrawaddy and Ganges and each trip

has activities suitable for all ages,

including daily excursions and cultural

performances as well as low-key movie

nights and free mountain bike hire.





This is the first look at A-Rosa’s

groundbreaking new vessel, due

for delivery in spring 2021. With

140 cabins, it will be the first cruise

ship on the Rhine sporting four

decks, and comes packed with

sustainable technology including

battery power propulsion and airbubble

technology to reduce fuel

consumption. There will also be

dedicated family facilities including

large cabins, a dedicated kids’ club

area and a separate children’s pool.

Riviera Travel


New for 2020 is the vienna,

Bohemia and Treasures of The

Danube itinerary, taking in the

vine-clad Wachau valley, medieval

towns like Regensburg and rolling

Bohemian countryside – all with

a classical quartet on board, Also

launching is the 169-capacity

all-suite MS Geoffrey, with a

sundeck, splash pool, putting

green and spa.

American Queen Steamboat




A new ‘Around the States in 40

Days’ cruise combines the Mighty

Mississippi cruise from New Orleans

to Red Wing, Minneapolis on American

Duchess, with a Great Lakes cruise on

Victory I from Chicago to Toronto plus

two nights in New York. Other stops

include Memphis, Detroit and Niagara

Falls. From £11,695pp with flights, 33

nights onboard and six hotel nights.


92 River cruising

The Douro



The French line has announced

details of its last Oberammergau

departures, which combine a six-day

Danube cruise with two nights in

Oberammergau, Bavaria and the

best seats for the 2020 Passion Play.

The famous event, which takes place

every ten years, goes back to 1634 and

involves 2,000 villagers performing on

a vast stage.


This river goes from strength

to strength. A-Rosa Alva was

christened in Porto this April and

2020 departures are available now,

either direct or via Newmarket

Holidays or Shearings Holidays.

Meanwhile, Tauck will set sail on

the river for the first time next

year with its new ship, Andorinha.

Shearings Holidays


Shearings' 2020 river cruise

brochure is its largest to date,

featuring 62 itineraries across 32

ships. Demonstrating the operator’s

focus on premium cruising, it has

partnered with Amadeus Cruises.

Amadeus Silver II, Amadeus Star,

Amadeus Silver III and Amadeus

Imperial are featured, with four

eight-day itineraries on sale

covering the Danube, Rhine and

Dutch Waterways.


Quintessentially British


traditionally British experience, Fred. Olsen’s

sumptuous menus, attentive service and exciting

shore tours have all been specially tailored for British

tastes. And the cruise operator is expanding its tours in 2020

to include even more incredible European destinations.

Typically & familiarly British...

A river cruise onboard Fred. Olsen’s compact Brabant is a distinctly

British experience. Unlike some European river cruise ships, Fred.

Olsen’s friendly, attentive crew speak English and guests can pay

for any purchases made on board in pound sterling. What's more,

the food and fantastic service enjoyed on board, as well as the

shore tours in each port of call, have been specifically tailored to

suit British tastes. You’ll even find a kettle and tea in all the rooms,

and familiar British condiments like marmite and tomato ketchup

in the ship’s restaurants. So, while you journey through Europe via

its scenic rivers, you'll always feel right at home aboard Brabant.

Close to home

Carrying around 150 guests, the stylish and comfortable Brabant

has the intimate home-from-home atmosphere for which Fred.

Olsen is renowned. Brabant’s compact dimensions allow for

mooring as close as possible to the heart of the city, town or

village to ensure the local attractions are within easy reach.

Scenic cruises

Almost all Fred. Olsen’s expertly-planned itineraries include

daytime scenic cruising. Clients can capture all the mesmerising

sights as they pass by picturesque countryside, historic castles,

terraced vineyards and charming towns. Fred. Olsen has a choice

of holidays to suit all types of traveller.

What’s new?

For 2020, the cruise tour operator has introduced an all-new

programme of European river cruises aboard Brabant –

immersive adventures combining enchanting destinations with

some of the most spectacular landscapes in Europe.

Sailing the beautiful Rhine, Main, Moselle and Danube rivers for

another momentous river cruising season, Fred. Olsen will once

again showcase the springtime splendour of the Netherlands; the

highlights of attraction-packed capitals, and much more. Brabant

will take exploration to the next level in 2020 too, uncovering

rarely-visited regions such as Luxembourg and the Lower Danube.

What’s new?

Join Fred. Olsen in Manchester (July 9) or London (July 10) for a

Selling Travel Dialogue: River Cruise to find out more about its

fantastic range of river adventures and maybe win a cruise aboard

Brabant. Sign up here:





MEKONG JEWEL: Uniworld has some of

the most luxurious ships on the market but

launching in Vietnam and Cambodia for 2020

is its new Mekong Jewel, an all-suite ship

constructed with sustainable, eco-friendly

materials. The ship will also feature a pool, spa,

sauna and steam room, gym, hair salon, nail

bar, two lounges and a library.


CRYSTAL BACH: One of four Crystal River

Cruises vessels, the first and only all-suite and

all-butler ships in Europe, with every room

category positioned above the water line. All

suites feature Panoramic Balcony-Windows,

walk-in closets, king-sized beds, ETRO

amenities and flat-screen HD TVs.


AMAMAGNA: Nearly twice the width of

traditional European ships, AmaWaterways'

new AmaMagna has a watersports platform,

four restaurants, a wellness studio and 53 suites

from 355 to 710 square feet. All have full-width

step-out balconies and a marble bathroom with

a walk-in multi-jet shower and separate bath.


version of these suites will be on Scenic's

'Space-Ships' sailing the Rhine, Main and

Danube rivers in 2020. The 505-square-feet

suites will feature a large balcony, soaking tub

with river views, oversized bathroom and

queen-sized Scenic Slumber beds with

Egyptian cotton sheets and a pillow menu.

AVALON ENVISION: New this year,

this all-suite ship has two decks of its

award-winning 200-square-feet Panorama

Suites, featuring wall-to-wall and

floor-to-ceiling Panoramic Windows which

turn the living space into an open air balcony

and has beds turned to face the views too.



early bird

best price

New River Cruise 2020 brochure is out now




Book by

28 June 2019 *

River Cruise 2020





Booking early guarantees your customers the best price possible. If we drop

the price of their holiday later on, we’ll automatically refund the difference.

• VIP door-to-door travel service † • Price Promise

• Fly from an airport near you • Guaranteed departures

£99pp deposit

Book by 28 June 2019

Fly from an

airport near you

VIP door-to-door

travel service

£20 Lifestyle voucher for every online booking ‡

Book online at

*£99pp deposit is available on the majority of Titan holidays. †Mainland UK

only. ‡For full terms and conditions please visit www.

007201-TT Untitled-5 1Selling Travel - River cruise special.indd 1 23/05/2019 22/05/2019 09:32 16:45













Spacious suites and cabins

Return regional flights or Eurostar, with over 50 regional connections

Overseas transfers

Fascinating daily excursions led by knowledgeable local guides

Services of our experience cruise director and concierge

All meals on board

Complimentary tea and coffee in your cabin, plus on board Wi-fi

All port charges and airport taxes

Price-parity across all channels

NEW FOR 2020



8 days from £1,599PP

Departures from July to September 2020



8 days from £1,099PP

Departures up to October 2019 & April to October 2020



15 days from £2,599PP

Departures up to September 2019 & April to October 2020


Call for support: 01283 744307 | Email:


Call to book: 01283 744370 | Book online:

Prices are based on two people sharing and are correct at time of print. Single supplements may apply. Operated by and subject to booking conditions of

Riviera Travel, ABTA V4744 ATOL 3430 protected. Subject to availability. Additional entrance cost may apply. Images used in conjunction with Riviera Travel.

ABTA No. V4744



From the roof of the world to its biggest

delta, this sacred river begins as an icy

torrent from a Himalayan glacier and flows

into the warm Bay of Bengal. It's seeing

huge growth in cruising thanks to timeless

rural landscapes, temples and palaces. But

its crown is Varanasi, Hinduism's holiest

and most colourful city, which smokes with

cremation fires but thrums with human

energy and religious devotion.





Amadeus River Cruises

A-ROSA River Cruises


APT River Cruises

Avalon Waterways



Crystal River Cruises

Emerald Waterways

European Waterways

Fred.Olsen River Cruises

Fred.\River Cruises

Great Rail Journeys & Rail


Insider Journeys

Mekong Prestige River Cruise

Newmarket Holidays


Riviera Travel


Sanctuary Retreats


Shearings Holidays

Tauck River Cruises


The River Cruise Line



Wendy Wu Tours

0800 035 6411

02922 672 600

0800 520 2252

0800 012 6686

0330 058 8237

0845 077 2222

020 8328 1281

020 7399 7604

0808 115 0469

01753 598 555

0800 0355 131

0800 021 3172

0800 240 4470

01865 268 944

0808 168 1458

0330 160 7999

020 8396 7320

01283 744 370 / 744 390

0800 074 8021 t

+44 (0)1242 546609

0808 115 0463

01942 416123

0800 810 8020

0800 988 5800

01858 438 466

0808 168 9231

020 8780 7985

0800 902 0888

£1149pp, 7-night Treasures of Burgundy & Provence, including flights, non-UK transfers and port


£1509pp, 7-night Classic Danube Explorer (via Newmarket Holidays) including flights, meals and


£2,029pp, 7-night Melodies of the Danube, incl. all meals with drinks plus excursions

£2,095pp, 15-day European Gems incl. flights, sightseeing, meals and drinks with lunch & dinner

onboard, tipping and more

£1,525; 8 days Tulips of Northern Holland, flying from Gatwick, including all transfers and private

home pick-up

£990pp, 2-night cruise on Road to Mandalay with transfers, meals with wine

£332pp for a 4-day short break in Paris

£1,765pp, 7-night Danube cruise, Budapest to Vienna incl. all meals and drinks onboard

£1,470pp, 8-day The Charms of Holland and Belgium river cruise incl. flights, excursions & meals

on-board with drinks

£2,590pp, 6-night all-inclusive hotel barge cruises UK, France, Italy, Holland & Ireland

£999, 7-night Rhine and Moselle Marvels

£999pp, 7-nights Tulip Cruise including flights, non-UK transfers and port charges

£795, 5-day The Path of the Seine, Paris to Normandy including rail, 11 meals and drinks

£3,093, 16-day Mekong & Beyond small group journey. 7 nights’ cruise, 8 hotel)

£1,149pp, 8-night cruise only between Saigon and Siem Reap, full-board including drinks

£799pp, 5-night Paris, Normandy & the Seine at Christmas (incl. flights, meals & drinks)

£3149pp 7-night Classic Mekong including flights, transfers and pre/post cruise accommodation.

£799pp for the lead-in Amsterdam & Dutch Bulbfields cruise

£399pp 4-nights Holland in Bloom

£714pp, 3-night cruise from Bagan to Mandalay, based on two people

£1,695pp, 8-day Gems of the Danube five-star river cruise, including flights, excursions, meals and


£429pp, 2-night Keukenhof Gardens Weekend Cruise, full-board with return coach travel.

£3,070pp, 8-day ‘Holland & Belgium in the Spring’ incl. flights & category one cabin

£799pp 6-day Tulips and Windmills cruise including meals, transport and VIP transfers

£429pp, 4-day Amsterdam & Bulbfields Spectacular aboard the three-star MPS Lady Anne

£2,089, 8 day all-inclusive Castles Along the Rhine cruise from Basel to Amsterdam

£1545pp, 8-day Romantic Danube incl. wifi, meals with wine and beer & daily excursions

£2,890pp, 14-day fully-inclusive Majestic Yangtze tour with flights and guided touring



Danube, Central


Douro, Portugal

Elbe, Czech Republic

to Germany

Main Danube Canal,


Moselle, France, Lux,


Rhine, Switzerland

to the Netherlands

Dutch Waterways

French Waterways

Po, Italy

Russian Waterways

Chobe, Botswana

Mekong, Cambodia,

Laos, and/or Vietnam

Indian Waterways

Irrawaddy/ Chindwin,


Nile, Egypt

Yangtze, China

Mississippi, USA

Murray River, Australia







Available on











drink packages





Rail - local

station only




drink packages


drink packages



Selected dates




drink packages

















In Europe







Over-the-Water Villas

at Sandals Royal Caribbean

2 0 1 8



23 Years Running


Sandals introduces new innovations in luxury that invite guests

to leave the everyday world behind. Our new Over-the-Water

Villas and Bungalows aren’t just one-of-a-kind, they’re the first

of their kind in the Caribbean. Extraordinary cuisine is served

in over-the-water restaurants, while at the new Over-the-Water

Latitudes Bar, your clients can enjoy a cocktail whilst relaxing in

a hammock suspended over the sea. Newlyweds can turn their

vows into wows at the spectacular Over-the-Water Serenity

Wedding Chapel featuring a “sea-through” glass floor aisle.

Even our commissions and support are over the top! It’s all

exclusively at Sandals.


CALL 0808 164 3459


Over-the-Water Dining

Over-the-Water Serenity

Wedding Chapel

Over-the-Water Bar






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