Selling Travel June 19

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JUNE 20<strong>19</strong> • SELLINGTRAVEL.CO.UK<br />


HOME<br />

GROWN<br />

Demand for UK holidays is up,<br />

but many travellers don't know<br />

agents can offer staycations too<br />

Be inspired<br />

RIVER<br />


Page 81<br />

how to sell...<br />

Abu Dhabi<br />

Indochina<br />

New Zealand<br />

Indian Ocean for wellness<br />

and more...

Fly to Latin America<br />

with Air Europa<br />

Discover the wonders of Latin<br />

America and experience some<br />

of the most diverse landscapes<br />

and vibrant cities in the world.<br />

Choose from a range of over<br />

20 destinations from London<br />

Gatwick via Madrid

contents 3<br />

this issue<br />



08 Indochina: A tantalising<br />

trio for multi-centres<br />

22 E-Learning: The very<br />

latest online training<br />

30 Indian Ocean: A focus<br />

on wellness breaks<br />

40 Abu Dhabi: Cash in on<br />

culture with the opening<br />

of the Louvre<br />

44 UK Holidays: Why the<br />

staycation is still strong<br />

66 New Zealand: How to<br />

sell to the niche markets<br />

75 US Space attractions:<br />

Why 20<strong>19</strong> is the year to<br />

go to infinity and beyond<br />

44<br />

40 71<br />

8<br />

28<br />

50<br />

30<br />

66<br />


28 My journey: Malaysia<br />

43 6 of the best: Quirky<br />

wedding ideas<br />

50 Introducing: Davao<br />

City, Philippines<br />

71 48 hours in: Hong Kong<br />


13 Competitions, agent<br />

opinions, fams and<br />

DNSW Roadshow report<br />


53 News, show reports and<br />

an Experience Latin<br />

America event preview<br />


71<br />


40<br />


8<br />


75<br />


81 River cruise trends<br />

90 New beginnings:<br />

What's new on the water<br />

94 Five: River cruise suites<br />

98 At a glance: Essential<br />

guide to river cruise<br />


66<br />


81<br />

Please note that <strong>Selling</strong> <strong>Travel</strong>, owned and<br />

published by BMI Publishing Ltd., is not<br />

connected in any way to <strong>Selling</strong> <strong>Travel</strong><br />

e-magazine published by SMP Training Co.<br />

and based in British Columbia, Canada. The<br />

latter online publication focuses exclusively on<br />

sales skills and all aspects of professional<br />

selling within the travel and tourism sectors.<br />

To benefit from this travel industry sales<br />

training resource visit sellingtravel.net<br />


WINNER<br />



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welcome<br />

I<br />

t struck me, as I was dancing with a cowboy at midnight in<br />

Cody, Wyoming last month, that simply hanging out with the<br />

locals is the best way to really experience a different culture.<br />

I was in the state with seven travel agents for a week-long tour which<br />

you can read about later this summer in a supplement which will<br />

document our journey.<br />

And what a tour it was! We experienced truly awe-inspiring scenery at<br />

every turn, but top of my list are the snow-topped peaks of the Tetons<br />

and the little-known Flaming Gorge Scenic Byway, with its red rock<br />

canyon and vast sea of rolling sage brush.<br />

Wildlife spots, in Yellowstone and beyond, included soaring ospreys<br />

and eagles, lumbering grizzly bears, big horn sheep, hairy bison and<br />

one lonely otter.<br />

We ate an awful lot of meat and tasted many varieties of craft beer;<br />

we immersed ourselves in the history of the Old West, in all its gun-slinging, whiskey<br />

guzzling glory. But standing at the bar and talking to Jerome, a<br />

real cowboy, in town to buy a horse, is<br />

what I'll remember most<br />

of all.<br />

It seems this kind<br />

of experience is what<br />

travellers are looking<br />

for and agents who can<br />

point them in the right<br />

direction – to the truly<br />

local bar or the hiking trail<br />

which avoids the crowds –<br />

may well find themselves<br />

getting more business.<br />

Our 48 Hours in Hong<br />

Kong feature (page 71)<br />

covers some of its lesserknown<br />

neighbourhoods<br />

– proving that even well<br />

trodden places evolve and<br />

there is always more to learn.<br />

I attended the Destination<br />

New South Wales UK Roadshow last month and found many of the Aussie suppliers talking about<br />

how their tours or hotels offer local insights - you can read about that on page 14.<br />

This month we have a special section dedicated to river cruising, one of the fastest-growing<br />

sectors in travel and one which has always sold itself as a way to access local culture. Turn to page<br />

81 to discover exotic new ports of call, revolutionary new ships committed to balancing luxury<br />

with environmental concerns and much more.<br />

Enjoy this issue and the start of the British summer – according to my colleague Jessica, writing<br />

about UK holidays on page 44, we're in for a long and hot one again. I do hope she's right!<br />


Florida Official <strong>Travel</strong> Guide:<br />

This year's edition focuses on the experiences rather than just the destination,<br />

whether that's wildlife encounters, fine dining or designer shopping. Get some bright<br />

ideas for two-centre holidays, romantic spots or festivals. Learn how to sell Florida for<br />

LGBTQ clients, culture vultures or families looking for fun.

The countdown is on…<br />

It’s only a month until<br />

Spirit of Discovery sets sail<br />

on her maiden voyage<br />

• No more than 999 guests • All cabins have a private balcony<br />

• Included chauffeur service up to 250 miles<br />

• Speciality dining at no extra charge<br />

Book online at sagaagents.co.uk, call FREE on 0800 074 8021<br />

or contact Agency Sales FREE on 0800 068 8732<br />

Visit our new online training platform at sagaexperts.co.uk<br />

Find us on social media Saga Trade Team<br />

Saga holidays are for anyone aged 50+. A travel companion may be 40+. NTA-AP6050

the big picture 7<br />

Costa Rica<br />

Victory for tree<br />

huggers<br />

Costa Rica could be the first country<br />

to achieve zero emissions by 2050. Its<br />

new National Decarbonisation Plan<br />

aims to establish an integrated waste<br />

management system, zero emission<br />

public transport and a focus on<br />

nature-based solutions to ensure that<br />

Costa Rica, which houses 5% of the<br />

world’s biodiversity, will protect its<br />

wildlife and forests for years to come.<br />

visitcostarica.com/uk<br />


8<br />

Indochina<br />

Vietnam<br />

Cambodia<br />

Laos<br />


Indochina 9<br />

three of a<br />

Kind<br />


Culturally rich, scenically beautiful and<br />

numbering idyllic beaches and a raft of new<br />

luxury hotels among other attractions, the<br />

countries of Indochina deserve an extended<br />

look, says Kathryn Liston<br />

It’s virtually pitch-black as we leap off<br />

the wooden fishing boat and plunge<br />

into the warm sea - but that’s how<br />

we want it, the darker the better.<br />

I move my arms and legs rapidly through<br />

the water. No, I’m not drowning, just<br />

witnessing the amazing light show that<br />

erupts before my snorkel-masked eyes.<br />

Darting shards of gold and electric blue light<br />

dance all over my limbs - it’s like a starry sky<br />

all around me. Only visible in the dark, the<br />

bioluminescent plankton glow when the<br />

water is disturbed.The more rapidly I thrash,<br />

the brighter the light display.<br />

The experience is so mesmerising that<br />

we have to be called<br />

waters and beachside barbecues where we<br />

dine on sea bass and barracuda with the<br />

sand between our toes. Bliss.<br />

Moving on up<br />

New luxury island resorts are contributing<br />

to Cambodia’s growing success as a<br />

standalone destination.<br />

Lucy Howard, Marketing Executive at<br />

Exsus <strong>Travel</strong>, says that exciting new hotels<br />

such as Alila Villas Koh Russey, Six Senses<br />

Krabey Island and Shinto Mani Wild, have<br />

moved Cambodia from being a “book-end<br />

tour location” to a “sole destination in its<br />

own right,” while existing hotels have also<br />

had to up their game.<br />

from the boat to “Visit quaint fishing Chris Greener,<br />

return to shore. The<br />

Senior Southeast Asia<br />

village Hoi An, join a<br />

engine thrums as we<br />

Product Executive<br />

market tour and cooking<br />

are whisked back to<br />

at InsideAsia Tours,<br />

the soft powder-white class and sample its agrees: “Cambodia is<br />

sands of Saracen Bay,<br />

the main resort of<br />

signature cao lau<br />

noodles and white-rose<br />

now seen much more<br />

as a full destination,<br />

Samloem, a Robinson-<br />

rather than just the<br />

dumplings”<br />

Crusoe-like island in the<br />

historical Siem Reap<br />

Richard Keeling, Pettitts <strong>Travel</strong><br />

Koh Rong archipelago,<br />

add-on to Vietnam<br />

an hour’s flight from<br />

Siem Reap.<br />

Samloem is the perfect place to kick back<br />

bare-foot on pretty-much deserted beaches.<br />

Sister island, Koh Rong, the filming location<br />

for TV show Survivor, is far busier with<br />

backpackers and party bars.<br />

There are no roads on Samloem, just<br />

white-powder sands, turquoise bath-warm<br />

or Thailand. With the<br />

wealth of idyllic Cambodian island beach<br />

options, the increase in exposure and<br />

high-end properties in Phnom Penh and the<br />

improved road network, Cambodia is an<br />

incredible country to spend two weeks in.”<br />

Mekong river cruises are also selling<br />

strongly, particularly between Saigon<br />

(Vietnam) and Siem Reap (Cambodia).<br />


10<br />

Indochina<br />


explore<br />




Cruises in the Mekong Delta and<br />

northern Mekong in Laos also feature.<br />

John Warr, Global Head of Sales at Wendy<br />

Wu Tours, says cruises on its new ship<br />

Mekong Victoria are “in high demand” for<br />

2020. “Shorter itineraries give clients a more<br />

immersive experience and with our current<br />

free upper deck cabin upgrade offer, we’re<br />

certain sales will continue to grow,” he says.<br />

Filippos Venetopoulous, General Manager<br />

for Intrepid’s Adventure Cruise, says the<br />

operator expanded its adventure cruises<br />

to Southeast Asia at the end of last year.<br />

“We are the only small ship operator in this<br />

region and as clients start looking for more<br />

authentic and sustainable ways to travel,<br />

our ships offer a greener alternative to a<br />

traditional cruise,” he says.<br />

Cambodia<br />

The magnificent Angkor temples, relics of<br />

the once-great Khmer Empire, in bustling<br />

Siem Reap are a big draw along with Phnom<br />

Penh, where the Killing Fields are a sober<br />

reminder of the brutal Khmer Rouge era.<br />

The Koh Rong archipelago’s beautiful<br />

islands off the coast of rapidly developing<br />

Sihanoukville offer a relaxing laid-back vibe.<br />

New Private island resort Alila Villas Koh<br />

Russey (alilahotels.com) offers experiences like a<br />

pepper and wildlife tour and Khmer cooking<br />

class ($95 each), and new Six Senses Krabey<br />

Island (sixsenses.com) features 40 villas with<br />

private plunge pools, an organic market<br />

farm and herb garden, and an observatory<br />

with an astronomical telescope and<br />

stargazing sessions led by an expert.<br />

New to the Cardamom Mountains is the<br />

Bensley Collection’s luxury tented Shinto<br />

Mani Wild (shintamani.com/wild.php), which offers<br />

patrols with Wildlife Alliance rangers, a<br />

380-metre zip-line to access the camp,<br />

trekking, foraging with the chef, and<br />

waterfall-side spa treatments.<br />

Bamboo <strong>Travel</strong> (bambootravel.co.uk) has

Indochina 11<br />

history<br />



introduced electric bikes so clients can<br />

explore the Temples of Angkor with ease.<br />

E-bike tours can be added to existing<br />

itineraries such as the 11-day Highlights<br />

of Cambodia which visits Phnom Penh,<br />

Battambang, Udong and Sambor Pre-Kuk.<br />

Avani Hotels (avanihotels.com) has opened the<br />

60-room French colonial-style FCC Angkor<br />

by Avani - its first property in Siem Reap.<br />

Laos<br />

Culturally rich and incredibly beautiful,<br />

Laos offers a more relaxed experience<br />

than its neighbours. The former royal<br />

capital of Luang Prabang and its present<br />

capital, Vientiane, boast gilded temples and<br />

charming French colonial architecture - plus<br />

great French bread and coffee too.<br />

Scenic gems include Vang Vieng on the<br />

Nam Song River and southern Laos with its<br />

impressive waterfalls and temple Wat Phu,<br />

which pre-dates Angkor Wat. The remote<br />

north features colourful hill-tribes, dense<br />

jungle and mountainous scenery.<br />

Avani Hotels & Resorts (avanihotels.com)<br />

has opened its first property in Laos, the<br />

53-room Avani+ Luang Prabang close to<br />

the Royal Palace and night market. It offers<br />

“I recommend Nam Et Phou<br />

Louey, north-east Laos, for<br />

challenging trekking, the Pu<br />

Luong nature reserve,<br />

Vietnam, for walking and<br />

stunning vistas and Koh<br />

Rong for an island escape”<br />

Chris Greener, InsideAsia Tours<br />

visits to waterfalls, cooking classes and<br />

daily and overnight Mekong River cruises<br />

onboard the two-cabin Gypsy.<br />

Vietnam<br />

Attractions run fom Sapa’s lush valleys and<br />

Halong Bay’s mesmerising limestone islands<br />

in the north to the fertile Mekong Delta<br />

in the south, plus: charming Hue with its<br />

Nguyen dynasty tombs, elegant Hoi An with<br />

its UNESCO-rated Old Town, and the historic<br />

Cu Chi tunnels, a relic of the Vietnam war.<br />

Intrepid (intrepidtravel.com) has added a 15-day<br />

Vietnam cruise to its Adventure Cruising<br />

collection which includes a visit to the caves<br />

in Phong Nha-Ke Bang National Park.<br />

Avani Hotels (avanihotels.com) will open three<br />

new properties in the country by 2022 in<br />

Vung Tau, Saigon and Cam Ranh, the latter<br />

featuring 315 private pool villas<br />

The new Anantara Quy Nhon Villas (anantara.<br />

com) on the south central coast offers 26<br />

luxury villas with private pools and in-room<br />

butler services.<br />

Fusion Resorts (fusionresorts.com) has opened<br />

the Hideaway at Fusion Resort Cam Ranh,<br />

now manages the Alba Wellness Valley in<br />

Hue and will open The Darwin - A Fusion<br />

Original hotel in Saigon and Fusion Resort<br />

Quang Binh, in 2020;<br />

The luxury Melia Ho Tram Beach Resort<br />

opened in April.<br />

Grasshopper Adventures (grasshopperadventures.<br />

com) has a nine-day Mekong Bike and Boat<br />

adventure onboard RV Toum Tiou, starting in<br />

Ho Chi MInh City and finishing in Siem Reap.<br />

Where to book it<br />

WENDY WU – 0808 239 2<strong>19</strong>7<br />

A 23-day tour of Laos, Vietnam and<br />

Cambodia is priced from £4,490pp and<br />

includes a cruise on Victoria Mekong, flights,<br />

tours, four-star accommodation and all<br />

meals. Departures start in February 2020.<br />

wendywutours.co.uk/agents <br />



culture<br />


12<br />

spotlight on<br />

Talking...<br />

Ritz-<br />

Carlton<br />

In conversation with Cristiano Moulin, Associate Director of<br />

Marketing & Communications at The Ritz-Carlton, Ras Al Khaimah<br />

Tell us about your two Ritz-Carlton<br />

Q resorts in Ras Al Khaimah. They are<br />

both ideal holiday destinations. Whether<br />

clients are looking for a beach break<br />

or secluded desert dune retreat, the<br />

properties have every traveller covered.<br />

One is set among desert dunes and the<br />

other is on the Gulf’s blue shores, just 45<br />

minutes from Dubai.<br />

On a 500-hectare nature reserve,<br />

with private infinity-pool<br />

villas, The Ritz-Carlton Ras<br />

Al Khaimah, Al Wadi<br />

Desert is home to<br />

indigenous wildlife<br />

and offers wellbeing,<br />

adventure,<br />

curated dining<br />

and unique<br />

experiences for<br />

the entire family,<br />

A short drive away,<br />

set on its own island<br />

and overlooking the<br />

Arabian Gulf, The Ritz-<br />

Carlton Ras Al Khaimah, Al<br />

Hamra Beach, has just 32 luxurious<br />

private pool villas, each with an infinity pool.<br />

Guests arrive via a complimentary boat ride<br />

and a stay includes breakfast, private beach<br />

access and transfers to Al Wadi. Plus, kids<br />

stay free.<br />

QIs the UK market a strong one<br />

for you? The UK is the largest<br />

international source market for both<br />

Al Wadi Desert and Al Hamra Beach.<br />

Visitor numbers from the UK are growing<br />

significantly year-on-year.<br />

QWhat do you put the growing interest<br />

down to? More people are looking for<br />

those ‘money can’t buy experiences’ and<br />

are willing to spend more to have them.<br />

Guests are choosing us for the unique<br />

experiences both resorts offer. Aside from<br />

the luxurious surroundings, other<br />

draw cards include adventure<br />

options, authentic<br />

Arabian culture and<br />

history, and easy<br />

access to and from<br />

Dubai and Abu<br />

Dhabi.<br />

QTell us more<br />

about these<br />

‘experiences’. The<br />

Ritz-Carlton offers<br />

a diverse range of<br />

desert and beach<br />

experiences. Among<br />

the options are: stargazing,<br />

heading into the desert on a fat<br />

bike, riding a horse surrounded by dunes<br />

or cooling down doing some watersports<br />

off a pristine private beach.<br />

Or they can enjoy a tranquil wellness<br />

sanctuary at the newly-opened<br />

Rainforest, a healing water oasis with 16<br />

different stations combining European<br />

hydrothermal culture with Middle Eastern<br />

bathing rituals. Signature spa treatments<br />

are also available at The Ritz-Carlton Spa.<br />

QWhat makes Ras Al Khaimah stand<br />

out as different from the other United<br />

Arab Emirates? The northern-most<br />

emirate of the UAE, it offers desert, beach<br />

and mountains in a single destination. You<br />

can enjoy the adventurous, historical and<br />

peaceful vibes of an emirate that is within<br />

easy reach of the shopping hubs in Dubai.<br />

QWhat else might help agents ‘switch<br />

sell’ to Ras Al Khaimah. from other<br />

destinations? It offers its visitors a truly<br />

authentic Arabian experience – from<br />

golden beaches to lush mangroves<br />

to terracotta deserts and the Hajar<br />

Mountains. Along with natural attractions<br />

and activities, a number of ancient<br />

archaeological sites offer an insight into<br />

its history and rich culture. It is home to<br />

artisanal textiles, delicious traditional<br />

cuisine and the tallest mountain in UAE,<br />

the Jebel Jais. Then there’s the longest zip<br />

line in the world, those horse rides on the<br />

sands, sailing on the waters of the Arabian<br />

Gulf, golf and hiking in the mountains.<br />

QHow do you assist and work with<br />

travel agents? We work closely with<br />

the travel trade across the globe. We offer<br />

exclusive offers via our tour operator<br />

partners and direct packages. Agents<br />

booking via GDS get commission. Growing<br />

business via the travel trade is a focus<br />

as we build our reputation as one of the<br />

world’s leading experiential destinations.<br />

ritzcarlton.com/alwadidesert<br />

ritzcarlton.com/alhamrabeach <br />


Talking Shop<br />


The inside track on travel<br />

Read the latest from<br />

Sydney and New South<br />

Wales in our event<br />

report, on p16<br />

Sarongs for<br />

sign-ups<br />

TOURISM Thailand<br />

is getting agents in<br />

the mood for summer<br />

bookings by giving away<br />

500 sarongs. To win this<br />

beach staple, agents<br />

must register for the<br />

Thailand Expert training<br />

programme in <strong>June</strong><br />

and July. By signing up,<br />

agents will have access<br />

to webinars, training, industry offers<br />

and monthly competitions to win a £50 Love2shop voucher or<br />

a Thai meal worth £25. thailandexpert.co.uk<br />

Pride inspires Funway<br />

TO celebrate Pride month, Funway Holidays<br />

has given their monthly deals brochure<br />

‘DEPARTURES’ a mini makeover, with a Pride<br />

theme. The ‘Holidays with Pride’ section highlights resorts<br />

in California, New Orleans, Canada and Curacao, as well as<br />

details of Pride events in those destinations. funway4agents.co.uk<br />

Contents<br />

17<br />


Earn vouchers<br />

with Shearings<br />

18<br />

July 9 & 10<br />


Join us and six river cruise specialists in Manchester (July 9)<br />

or London (July 10) to find out more about the latest in river<br />

adventures and to sell them. Food and drink included and great<br />

prizes up for grabs. Sign up here: sellingtravel.co.uk/events<br />


is giving agents the<br />

opportunity to earn a £25<br />

Love2Shop voucher for<br />

every 2020 river cruise<br />

booking made before <strong>June</strong><br />

30, 20<strong>19</strong>. Agents can also<br />

save up to £100 per couple<br />

if they book before <strong>June</strong><br />

14. shearingsagent.com<br />



20<br />


14<br />


Liverpool & London<br />

The event<br />

WHAT: Destination New South<br />

Wales Roadshow, UK<br />

WHERE: Liverpool’s Royal Liver<br />

Building and Stephen Street<br />

Kitchen, London<br />

WHEN: May 20<strong>19</strong><br />

WHO Destination NSW, Qantas<br />

and 11 top suppliers<br />

WHY: To educate agents on<br />

Sydney and beyond<br />

An Aussie delegation ranging from<br />

hoteliers to activity companies and<br />

attractions met with agents to talk about<br />

their business over an array of Australian<br />

wine, specially-selected by Master of<br />

Wine Laura Jewell, craft beer from Byron<br />

Bay and a delicious spread of NSWthemed<br />

food like calamari, pies and<br />

chocolate lamingtons. Two agents even<br />

went home with a holiday to NSW!<br />

The take-away<br />

New South Wales is a region which<br />

encompasses all the factors that travellers<br />

want from a holiday to Australia, in one<br />

state. Persuade your clients to stay a little<br />

longer and they can find not only world<br />

class dining, shopping and urban<br />

attractions in cosmopolitan Sydney, but<br />

miles of beautiful coastline with stunning<br />

beaches; fascinating nature and wildlife in<br />

areas like the Blue Mountains; red sand<br />

outback landscapes in Mungo National<br />

Park; award-winning vineyards in the<br />

Hunter Valley, and much more.<br />

Meet the suppliers…<br />

Let’s Go Surfing<br />

This family-owned surfing school<br />

has been at Bondi Beach for 25 years<br />

but is also in Byron Bay. It’s Eco<br />

Tourism Australia-certified and offers<br />

daily small group lessons to all.<br />

Tourism Solutions<br />

This DMC offers a range of tours<br />

including half- and full-day Blue<br />

Mountains visits; a Panoramic City<br />

Tour of Sydney and a Hunter Valley<br />

chocolate and wine pairing day.<br />

Sydney Opera House<br />

Iconic, UNESCO-listed Sydney<br />

Opera House is as stunning inside as<br />

it is out but visitors can’t go in unless<br />

they purchase a tour or performance<br />

ticket. Tours last one hour and<br />

uncover the stories behind the<br />

building from $42.<br />

Hunter Valley Resort<br />

Independent and family-owned, this<br />

35-room four-star resort in NSW’s<br />

famous wine region offers fun<br />

activities like wine tasting, barrell<br />

rolling and candy making.<br />



Liverpool & London<br />

The<br />

event<br />

15<br />

Byron Bay and Beyond<br />

Experiences on offer include<br />

kayaking with dolphins, touring Stone<br />

and Wood Brewery and exploring the<br />

hinterland. BB&B also represents an<br />

array of accommodation.<br />

Arts Hotel Sydney<br />

The last family owned hotel in<br />

Sydney, this 62-room property is<br />

located in hip and historic Paddington<br />

with a garden and heated pool plus<br />

triple rooms for families.<br />

The evening was<br />

well organised<br />

and I had fun while<br />

learning lots from the<br />

suppliers and enjoying<br />

some good food!<br />


BridgeClimb Sydney<br />

This thrilling but accessible<br />

adventure sees travellers walk over<br />

the Sydney Harbour Bridge for<br />

stunning city views. There are three<br />

climbs from 3.5-1.5 hours in duration.<br />

The Old Clare Hotel<br />

This 62-room, design-led, five-star<br />

boutique is across two heritage<br />

buildings in cool, arty Chippendale, a<br />

15-minute walk from Darling Harbour<br />

with a rooftop pool and bar.<br />

Four Seasons Hotel Sydney<br />

Currently being refurbished, 65% of<br />

this hotel’s rooms offer iconic views<br />

of the Opera House and Harbour<br />

Bridge and its on the doorstep of<br />

Sydney’s historic Rocks area.<br />

Dreamtime Southern X<br />

This aboriginal-owned company<br />

offers immersive indigenous<br />

experiences of Sydney, taking in<br />

sacred spots and teaching travellers<br />

about aboriginal culture.<br />

Merlin Entertainments<br />

There are four attractions in<br />

Sydney: Sea Life Sydney Aquarium,<br />

Wild Life Sydney Zoo, Madame<br />

Tussauds Sydney and Sydney Tower<br />

Eye. Agents can buy passes to one<br />

for $44, two for $50, three for $60 or<br />

four for $79. They last 30 days.<br />

Two ways to get to<br />

NSW with Qantas<br />

Last year flag carrier Qantas switched its<br />

hub from Dubai to Southeast Asia and<br />

launched its ultra-long haul service from<br />

London Heathrow to Perth. So now there<br />

are two ways to get to Sydney and NSW:<br />

the award-winning A380 same-plane<br />

service via Singapore or the non-stop<br />

service to Perth on a new Dreamliner,<br />

with a hassle-free, same-day connection<br />

between Perth and Sydney which can<br />

mean as little as an hour in transit.<br />


16<br />

agents talk<br />

<strong>Selling</strong> <strong>Travel</strong> listens<br />

This month #agentstalk about...<br />

Get social with us: <strong>Selling</strong><strong>Travel</strong> <strong>Selling</strong><strong>Travel</strong>mag @sellingtravmag<br />

<strong>Travel</strong> Agent rants & raves<br />

This month Jenny Jackson asked: "8.6 million Brits will travel without insurance<br />

this summer. What can we do to ensure our clients are covered?"<br />

Agents<br />

overheard<br />

Jenny Jackson<br />

Founder of Luxury<br />

<strong>Travel</strong> Guru<br />

“I guess they think nothing will<br />

happen to them, in particular<br />

the young who participate<br />

in dangerous activities and<br />

the elderly who are always at<br />

risk!”<br />

“Again, something only a<br />

travel agent can advise<br />

on..booking on the faceless<br />

internet leaves travellers so<br />

exposed!”<br />

“If they can afford to go on<br />

holiday, then they can afford<br />

travel insurance!"<br />

"There are so many with the<br />

attitude that if anything major<br />

were to happen, someone<br />

would set up a Go Fund Me<br />

page and it will all be ok?"<br />

“I had a client who said it will<br />

cost a fortune "because she<br />

is 70 plus". We recommend<br />

Just <strong>Travel</strong> Cover who did two<br />

weeks insurance for two<br />

people for £43...some just<br />

expect high prices.”<br />

"Wow potentially 8.6 million<br />

Go Fund Me requests!"<br />

"We can only remind clients<br />

about the huge hospital bills<br />

that people have had to pay<br />

as a result. It's only when<br />

something bad happens that<br />

people really understand why<br />

insurance is so important."<br />

"It's just as bad if people<br />

don't declare their medical<br />

conditions, otherwise the<br />

insurance won't be worth<br />

the paper it's written on!<br />

"One word...Idiots"<br />

"Client seriously<br />

asked whether they<br />

could change planes<br />

in the air.<br />

“Can I take my<br />

expensive<br />

fishing knife<br />

onboard the<br />

plane? I don't<br />

want to lose it.”<br />

"Client asked: "What does the<br />

sand sound like on Phuket<br />

beach?" I replied: "Which<br />

beach on Phuket?" Their<br />

response: "Oh the one the<br />

dreamliner flies too."<br />

"Will I get a refund if<br />

it rains? is a good one"<br />

India Tours<br />

0208 585 4020<br />

holidays@travelpack.com<br />

fr£1855pp fr£1699pp fr£<strong>19</strong>99pp<br />

7nts, Golden Triangle 7nts, Call of the Wild 5nts, Tour of Kerala - Spice & Backwaters


17<br />

with Sharon McConway - Kuoni<br />

Fresh demand for wheels and waterways<br />

Sharon McConway, a Personal<br />

<strong>Travel</strong> Expert at Kuoni, describes<br />

why she prefers demanding<br />

customers and how her specialist<br />

knowledge is beating the internet.<br />

"A big part of my job is handcrafting tailormade<br />

trips by providing a personalised<br />

service from start to finish. Having specialist<br />

knowledge is vital today and is something<br />

that the internet cannot compete with.<br />

"I see a huge increase in specialist travel,<br />

particularly relating to families weddings,<br />

wellness, LGBT, special mobility and dietary<br />

needs. No matter how educated a customer<br />

is in their decision making, they'll always<br />

need advice with these requirements.<br />

What's trending<br />

"People are more demanding when it<br />

comes to holidays, they want an educational<br />

experience or more activities and are being<br />

influenced by social media and<br />

celebrities.<br />

"In terms of trends,<br />

Japan is very much in<br />

Having specialist<br />

knowledge is vital<br />

with demanding<br />

customers<br />

demand and I expect<br />

this will continue<br />

in 2020 with the<br />

Olympics. I'm seeing a<br />

confidence build back<br />

for Egypt and Turkey.<br />

Latin America will also<br />

see huge growth and I am<br />

very excited about our new Columbia small<br />

escorted group tour. For relaxing, Ajman<br />

offers the best beaches in the UAE and is a<br />

great year-round mid-haul destination.<br />

"More clients are asking about motorhome<br />

rentals, river cruises, rail journeys and even<br />

cycling tours – everyone wants to be on the<br />

move! Ocean cruising is also evolving, with<br />

options to suit every ones' taste.<br />

"Growing up in Ireland I<br />

have always been inspired by<br />

North America, particularly<br />

its music heritage, literature<br />

and culture. I have the<br />

music cities of Portland,<br />

Austin, New Orleans,<br />

Memphis and Nashville all on<br />

my radar and I hope to see more<br />

exploration of the US and Canada<br />

beyond the popular destinations.<br />

"I encourage all my clients to be as<br />

demanding as they like. This is their trip<br />

and it should be exactly as they want it. It’s<br />

important to discuss their requirements,<br />

which can be unrealistic, and a face-to-face<br />

consultation is best. I get enormous support<br />

from the suppliers I work with and I know my<br />

team will do what they can to help too.<br />

What's trending<br />

"Over the years I've had some weird and<br />

wonderful requests but I can’t say anything<br />

has phased me. One of my favourites was a<br />

gentleman who wanted to do a world trip to<br />

study wild fungi, visiting remote locations in<br />

Tasmania, Argentina, Canada and Greenland.<br />

I learnt a lot of new airport codes that day!<br />

"I put my heart and soul into my job and it<br />

is critical to me that my clients don’t just have<br />

a lovely holiday but have made memories to<br />

last a life time. That's what makes working in<br />

travel so worthwhile."<br />

kuoni.co.uk<br />

0208 585 4020<br />

holidays@travelpack.com<br />

fr£5189pp fr£3999pp fr£4999pp<br />

12nts, Grand Rail Circle 9nts, Journey through the Clouds at Leisure 7nts, Coastal Passage Getaway Circle

18<br />


Training, events and fam trips<br />

Not Just <strong>Travel</strong>’s fast and<br />

fascinating fam<br />

A group of 43 Not Just <strong>Travel</strong><br />

homeworkers descended on the slopes of<br />

Banff, Canada for one of this past winter's<br />

biggest ski educational trips.<br />

Supported by the <strong>Travel</strong> Alberta, Banff<br />

and Lake Louise Tourism, Inghams,<br />

JTA <strong>Travel</strong> and Air Canada, the agents<br />

enjoyed skiing and snowboarding on<br />

the province's famous ‘Champagne<br />

powder’, ice-skating on Lake Louise,<br />

dog-sledding, and snowmobiling. They<br />

also completed the Johnston Canyon<br />

Ice Walk and a spot of star-gazing at the<br />

top of the Banff Gondola. One agent<br />

even took part in a local 5km ice race<br />

when it was minus 17C – and won!<br />

notjusttravel.com<br />

Sweet success<br />

for TUI<br />

Tui Doncaster in St.<br />

Sepulchre Gate celebrated<br />

with some sugary treats<br />

after being awarded<br />

Super Break’s Agent of the<br />

Month for the Yorkshire,<br />

Humberside and North West<br />

region.<br />

The agency was<br />

commended for its efforts<br />

in promoting the operator's<br />

Tutankhamun packages<br />

and Super Break’s show<br />

of the month, Joseph and<br />

the Amazing Technicolour<br />

Dreamcoat. tui.co.uk<br />

Question time for Qatar<br />

The Qatar National Tourism Council's<br />

UK & Ireland team hosted two London<br />

events as part of the tourism board’s first<br />

European roadshow. Agents learnt about<br />

the destination's first-class museums,<br />

including the recently-opened National<br />

Museum of Qatar and its UNESCO World<br />

Heritage Sites, before participating in an<br />

interactive quiz run by Live the City, with<br />

the winner and runner-up both winning<br />

holidays to Qatar. Shana Rohn, Qatar NTC<br />

and Navdeep Hoonjan, Qatar Airways,<br />

presented the prize.<br />

visitqatar.qa<br />

New heights<br />

for Headwater<br />

team<br />

The team from Headwater<br />

Holidays, specialists in selfguided<br />

walking tours, put<br />

aside their sales pitches<br />

and instead tested their<br />

brawn with an eight-mile<br />

hike on Kinder Scout in the<br />

Peak District. The ramble<br />

marked the anniversary<br />

of the ‘mass trespass of<br />

Kinder Scout,’ a <strong>19</strong>32 event<br />

in which walkers disputed<br />

being denied access to<br />

areas of open country.<br />

headwater.com<br />

Have you enjoyed an interesting trade event or been on<br />

a trip or fam that you would like to see featured on this<br />

page? Email editorial@bmipublishing.co.uk<br />


Making history<br />

Meet... MALCOLM DAVIS<br />

Product Destination Manager<br />

at Funway Holidays<br />

Anguilla celebrates top figures<br />

The Anguilla Tourist Board celebrated a record-breaking<br />

winter season as part of its 'Beyond Extraordinary' events<br />

in Manchester and London. Tourist arrivals hit an all time<br />

high this year with 1,184 UK arrivals between January and<br />

March, representing a 113% increase year-on-year.<br />

The tourist board has also launched its month-long<br />

Health and Wellbeing campaign which includes a series<br />

of pop-up activities, classes, bespoke menus and offers.<br />

ivisitanguilla.com<br />

Hurtigruten cleans up north Wales<br />

The Global <strong>Travel</strong> Group was on hand to spruce up Talacre<br />

Beach in North Wales as part of Hurtigruten’s Beach Clean.<br />

The team collected two full bin bags of mainly plastic waste,<br />

a full section of a wire fence, a large fishing net and one<br />

huge tarpaulin. Global <strong>Travel</strong> Group’s team included Sian<br />

Webster, Laura Mitchell, Kirsty Lilley and Rob Griffiths, plus<br />

Mark Walter (Hurtigruten's Head of Sales).<br />

hurtigruten.co.uk; globaltravelgroup.com<br />


As I enter the formidable walls of Brimstone Hill, a military<br />

fortress built at the top of a steep volcano, I'm transported<br />

back to the 1700s. I can just imagine what it was like here as<br />

a young British soldier, waiting for the French to attack in<br />

the struggle to colonise St. Kitts.<br />

Although the island is now independent, it was a former<br />

British colony, where sugar cane production was the<br />

dominant industry for more than 350 years.<br />

In my opinion, it's this rich history that sets St. Kitts apart<br />

from any other Caribbean island. Yes there are great beaches<br />

and food, but seeing such impressive<br />

military architecture on<br />

this tiny island adds that<br />

character and uniqueness.<br />

Today, Brimstone Hill is<br />

recognised as the best<br />

preserved site in the<br />

Americas and has earned<br />

UNESCO World Heritage<br />

status.<br />



As I venture to the top<br />

of the fortress I'm struck by the most fantastic<br />

panorama of the Caribbean, with unobstructed views of Sint<br />

Eustatius, St. Barts and Nevis in the distance. It suddenly<br />

becomes very clear why the British fought so hard to protect<br />

this island! Another photo opportunity presents itself in the<br />

form of the 24-pounder cannons that are dotted around the<br />

site, still poised as if to warn off intruders.<br />

It's the perfect place for families and multi- generational<br />

groups to relax surrounded by the history and heritage that<br />

is at the heart of St. Kitts. As someone who's visited for both<br />

work and pleasure I can honestly say it's unforgettable.<br />

Become a specialist and reap the rewards<br />

at stkittsspecialist.co.uk<br />


20<br />


Our columnists<br />

TV programmes<br />

and protests<br />

seem to have<br />

brought climate<br />

change up the<br />

agenda. But is<br />

sustainable<br />

travel a priority,<br />

and if not,<br />

should agents<br />

make it so?<br />

Paperbark Camp is<br />

Anneka's top eco pick...<br />

...it's in Jervis Bay,<br />

New South Wales<br />

Key is striking<br />

the balance<br />

between<br />

sustainable<br />

and affordable<br />

SUSTAINABLE tourism is a must in this age<br />

of travel, but it's still a relatively new concept<br />

for our clients and we don’t yet have many<br />

enquiries for it. I think it's something we<br />

should promote and where possible I try to<br />

include a eco-friendlier hotel in itineraries.<br />

The key is striking the balance between<br />

sustainable and affordable – not all of our<br />

customers can afford a top-end, eco-friendly<br />

holiday but do want to enjoy themselves<br />

whilst reducing their footprint on the earth.<br />

A good example of something we sell is<br />

Paperbark Camp in Jervis Bay, Australia.<br />

We really love the ethos of this property<br />

as it offers an authentic Australian bush<br />

experience for customers, who sleep in<br />

stilted safari tents amongst the gum trees,<br />

whilst trying to limit damage to surroundings.<br />

It was pleasing to see that Qantas flew the<br />

world’s first commercial ‘zero waste’ flight –<br />

something all airlines should be striving for.<br />

I do struggle with the idea that the travel<br />

industry plays a part in damaging the places<br />

we send people to, but travel does also<br />

benefit individuals, and if we can make it<br />

sustainable, that's a more ethical approach to<br />

our profession and our passion.<br />

This May has seen some lovely bookings for<br />

Canada, Australia, New Zealand and Greece,<br />

and we’re looking forward to a busy summer!<br />

Trevor and Penny (Southern Cross <strong>Travel</strong>'s<br />

owners, and my parents!) are off on a small<br />

ship cruise with Prestige Holidays and I’m<br />

thinking about what to pack for my Greek<br />

holiday - and how to make it eco-friendly too!<br />

IN OVER 12 years of selling river cruises –<br />

which is the bulk of my business – I have<br />

yet to have a single client make a purchase<br />

decision based on sustainable travel. This<br />

cannot be because the sort of people<br />

who book river cruises are not in any way<br />

environmentally conscientious - in fact, to the<br />

contrary, they are typically people looking to<br />

choose a holiday that is, by its very nature,<br />

part of the slow travel movement.<br />

Despite not being driven by explicit<br />

client demand, river cruise operators are<br />

continually looking to create more fuel<br />

efficient, less-polluting ships, investing in<br />

battery-powered options when entering and<br />

leaving mooring locations. River authorities,<br />

though, are the driving force in demanding<br />

River cruise<br />

ships are now<br />

more fuel<br />

efficient and<br />

less polluting<br />

that the older ships are bought up to<br />

modern emission target levels. Also, as many<br />

European river cruise itineraries are viable<br />

by rail, a 'rail and sail' river cruise is worth<br />

offering to clients who are looking to match<br />

sustainable lifestyle objectives.<br />

River cruising was well represented at the<br />

British <strong>Travel</strong> Hall of Fame awards when<br />

Rudi Schreiner and Kristin Karst, co-owners<br />

of AmaWaterways, were inducted into it. I<br />

was honoured to be invited to the ceremony,<br />

and noted that the venue was changed from<br />

the Brunei-owned Dorchester to the Four<br />

Seasons, following the news of Brunei's<br />

homophobic laws – credit to all concerned.<br />


Anneka Desrosiers<br />

Southern Cross <strong>Travel</strong>,<br />

East Sussex<br />


James Hill<br />

Go Cruise, Cruise specialist,<br />

Worcestershire<br />



21<br />

Our columnists<br />

Booking flights<br />

with reduced<br />

emissions<br />

could turn into<br />

a USP<br />

WHILE we are all aware that flying is a major<br />

contributor to carbon emissions, I don't<br />

believe it is currently at the forefront of most<br />

travel agents' mind. Ultimately, increasing<br />

sales and passenger numbers comes first.<br />

And to be honest, who can blame us? If<br />

a customer is wanting to book a specific<br />

holiday then they will do it, regardless of if we<br />

agree with the booking or not.<br />

However, as travel agents there are three<br />

immediate ways we can help encourage<br />

eco-friendly travel. The first is to become<br />

paperless. At Venture <strong>Travel</strong> we only email<br />

booking confirmations, receipts and tickets to<br />

our customers. This not only saves us money<br />

in postage and printing costs but also helps<br />

the environment so it's a great win-win.<br />

The second is to upgrade your back-office<br />

systems. With such great advancements in<br />

technology, gone are the days where you<br />

need to print enquiries, store brochures or<br />

track sales data. Google Docs is a fantastic<br />

tool to share spreadsheets, word documents<br />

and enquiries to everyone in your team<br />

without having to print these out.<br />

Thirdly, promote to your customers ecofriendly<br />

flights and hotels. This is something<br />

we can definitely improve on at Venture<br />

<strong>Travel</strong>, especially working in such a price<br />

competitive market.<br />

One useful tool I found recently is<br />

Skyscanner. It show flights with reduced<br />

emissions which is definitely worth<br />

mentioning to your customers and be a<br />

unique selling point for your business.<br />


Ben & Hugh<br />

Venture <strong>Travel</strong>, Mold,<br />

North Wales<br />

SUSTAINABLE travel is of great importance<br />

to me and has been brought to everyone's<br />

attention, along with other environmental<br />

issues, thanks to the recent protests.<br />

But what can we, as travel agents, do to<br />

improve things, if anything? Should our focus<br />

continue to be just selling the holidays our<br />

clients want or should we be championing<br />

more environmentally-friendly travel?<br />

I find it’s not something clients mention<br />

unless you say something, so I think it’s up to<br />

us to remind them that sustainable tourism<br />

is about visiting somewhere as a tourist and<br />

trying to ensure it makes a positive impact on<br />

the environment, society and economy.<br />

We could all start with reducing plastic in<br />

our hotel room. There is usually a bin in the<br />

bathroom and in the bedroom, both with<br />

plastic bags in – do you use both bins? I only<br />

use one. That means if you're sitting on your<br />

bed you will have to get up and walk to the<br />

bathroom, but just think how many plastic<br />

bags that will save if a hotel has 100 rooms.<br />

That's 100 bags a day, 700 bags a week and<br />

36,400 a year! And that is just one saving in<br />

one hotel. My thought of the month: ‘One<br />

thing you can’t recycle is wasted time’.<br />

I'm just back from Cyprus where I stayed at<br />

the peaceful Casale Panayiotis in the Troudos<br />

Mountains, enjoying its wonderful spa, food<br />

and activities like walking and biking, and the<br />

five-star St Raphael in Limassol, which has a<br />

lovely beach, marina and beautiful gardens<br />

of olive trees. But the best thing was that they<br />

also look after the local cats, including feeding<br />

stations. I wish more hotels would do this!<br />

We can all<br />

reduce the use<br />

of plastic bags<br />

in hotel rooms<br />


Sandy Murray<br />

Sandy's <strong>Travel</strong> Escapes<br />

James with<br />

AMAWaterways at the<br />

Hall of Fame<br />

Sandy fruit<br />

picking in<br />

Cyprus<br />

Next month<br />

our columnists<br />

talk about:<br />

Overtourism<br />

and how to help<br />

spread the love<br />


22<br />

e-learning<br />

Knowledge<br />

boost<br />

The world is a big place but luckily the virtual world<br />

of online training is accessible to all, 24/7. Laura<br />

Gelder looks at the latest training out there<br />

A<strong>Selling</strong> <strong>Travel</strong> survey conducted<br />

last month showed that online<br />

training is still held in high regard<br />

- 78% said web courses are ‘very useful’<br />

or ‘excellent training for agents’.<br />

In fact, 80% of agents surveyed had<br />

participated in online training courses and<br />

they were listed as the second most popular<br />

training resource after trade magazines.<br />

We last spoke about online training in<br />

the December issue, tying in with the peak<br />

season for agents pursuing professional<br />

development, just prior to the peak selling<br />

months in the New Year. But as peak<br />

holiday time looms, many agents will<br />

be knuckling down to training over the<br />

summer months too and there is a<br />

raft of new options out now.<br />

Brand updates<br />

The Tobago Tourism Agency has released<br />

new online training in line with its recent<br />

‘unspoilt, untouched and undiscovered’<br />

rebrand. Tobago101specialist.co.uk has six<br />

modules covering brand pillars<br />

like sea and beaches; eco<br />



Kennedy Space Center<br />

Visitor Complex<br />

onlinetraveltraining.com/uk/courses/<br />

themeparksattractions/<br />

The all new Kennedy Space Center Visitor Complex UK agent<br />

training programme (with OTT) is designed to enhance the<br />

knowledge of KSC across the Trade. KSC is much more than a US<br />

Space Flight experience, it is an interactive full day adventure<br />

surrounded by the heroes and legends of the US Space Programme.<br />

The course is split into three modules, each with a short multiple<br />

choice quiz, to give a overview of KSC in no more than 30 minutes.<br />

You'll be amazed at what's on offer!<br />

The modules<br />

Module 1: KSC More than a Museum, Beyond the Basics: This is<br />

an introduction to KSC, including its location and how to get there,<br />

what clients can do there and how to sell it. This gives agents a solid<br />

foundation and the confidence to answer basic customer questions.<br />

Module 2: The Visitor Complex: This explores the variety of<br />

attractions and exhibits and helps agents understand how visitors<br />

can best spend their day. Agents will brush up on top attractions<br />

such as Space Shuttle Atlantis, Saturn V Center, Heroes and Legends,<br />

The Rocket Garden, The Astronaut Hall of Fame and the KSC Bus<br />

Tour amongst others. The new IMAX film showing, Touch the Stars:<br />

The Journey has begun 3D, is also included.<br />

Module 3: Enhancing the Stay: This builds on Modules 1 and<br />

2, with details on upgrading to the Space Pass and the chance to<br />

'Dine with an Astronaut'. New add on experiences include the ATX<br />

(Astronaut Training Experience) and Mars Base 1. The best is saved<br />

till last with details of the Rocket Launches at KSC.<br />

Did you know?<br />

On completion of the<br />

course all agents are entered<br />

into a monthly draw to win<br />

a goodie bag with an item of<br />

signed astronaut merchandise,<br />

and everyone can claim<br />

Complimentary General<br />

Admission tickets.<br />


DARWIN<br />







The Journey Beyond Specialist online training<br />

program tells you everything you need to know about<br />

our suite of incredible tourism experiences, including<br />

The Ghan, Indian Pacific and Great Southern rail<br />

expeditions, as well as Cruise Whitsundays and<br />

Rottnest Express.<br />

Learn more about our unique selling points and how<br />

you can curate the perfect Australian holiday for<br />

your clients. Access images and videos for your next<br />

campaign, including amazing 360 photography of<br />

our trains and destinations.<br />


New modules for Cruise Whitsundays and Rottnest<br />

Express are now live. Find out how your clients<br />

can capture the perfect quokka selfie at Western<br />

Australia’s Rottnest Island or learn more about the<br />

incredible experience of sleeping under the stars on<br />

the Great Barrier Reef.<br />

Watch this space as new modules for Darwin<br />

Harbour Cruises and Sal Salis are launched over<br />

the coming months.<br />


REEF<br />


ISLAND<br />

PERTH<br />

ULURU<br />





SYDNEY<br />






e-learning 25<br />


adventures and nature; romance and<br />

weddings; and local culture, people and<br />

heritage – plus tips and sample itineraries.<br />

Stephen Smith, Sales & Marketing<br />

Manager for the Tobago Tourism Agency<br />

says, “Our content highlights all the key<br />

selling points of the destination and also<br />

encourages agents to log their bookings<br />

towards rewards including places on a<br />

mega-fam trip which is being planned for<br />

the end of the year.“<br />

The Cayman Islands Department of<br />

Tourism has just launched an updated<br />

programme with a new easy-to-navigate<br />

design, selling tips and revised information<br />

on each island.<br />

A new section on events and festivals<br />

has also been added and in a step to<br />

be considered an ongoing resource, the<br />

programme matches individual customer<br />

profiles with the ideal island to visit and<br />

includes a full list of UK tour operators and<br />

airlines which feature the Cayman Islands.<br />

Agents who complete caymanislands-training.co.uk<br />

by <strong>June</strong> 15 could win £100 of vouchers.<br />

The San Diego Tourism Authority has<br />

a new Specialist Certification (sandiego.org/<br />

travel-trade/san-diego-specialist.aspx) which can be<br />

obtained by taking a 25 multiple-choice<br />

question interactive quiz designed to help<br />

raise awareness of the key drivers of travel<br />

to the city. Upon completion, agents can<br />

download the certificate.<br />

TIPTO’s (tipto.co.uk) latest training incentive<br />

runs until <strong>June</strong> 18. Agents need to complete<br />

all supplier training modules online,<br />

including its latest ones from relatively new<br />

members, Gold Medal and <strong>Travel</strong> 2. On<br />

completion, agents will gain gold star status<br />

and be entered in to a draw to win West End<br />

theatre tickets.<br />

New pastures<br />

This spring the Setouchi Tourism Authority<br />

launched a new e-learning platform<br />

(training.setouchitrip.com) for agents to learn<br />

about the little-known region in West<br />

Japan. It describes its portal as delivering<br />

“a complete suite of online training and<br />

engagement tools using the latest principles<br />

in e-learning.”<br />

The platform uses interactive maps to<br />

guide agents through Setouchi, highlighting<br />

key information from each location as<br />


“80% of agents surveyed had<br />

participated in online<br />

training courses and they<br />

were listed as the second<br />

most popular training<br />

resource after trade<br />

magazines”<br />


26<br />

e-learning<br />




well as allowing agents to learn about<br />

the destination through themes like art and<br />

culture or food and drink.<br />

Niche areas<br />

Online training increasingly focuses on niche<br />

markets and the Malta Tourism Authority<br />

demonstrated this recently when it teamed<br />

up with Online <strong>Travel</strong> Training to create a<br />

programme dedicated to LGBTQ+ travel.<br />

Same sex marriage was legalised in<br />

Malta in 2017, gender-neutral passports<br />

introduced last year, the island retained its<br />

top spot on the European Rainbow Index<br />

for a fourth consecutive year in 20<strong>19</strong>, and<br />

learnlgbtmalta.org aims to educate agents on all<br />

this plus the accommodation, activities and<br />

places to visit for this market.<br />

Peter Vella, Director UK & Ireland, Malta<br />

Tourism Authority commented: “It’s<br />

important for the trade to be equipped with<br />

the right facts about LGBTQ+ travel to help<br />

travellers make an informed decision.”<br />

Agents who complete the course will<br />

receive a certificate and be entered into a<br />

prize draw to win a £50 iTunes voucher.<br />

Expert status<br />

SeaWorld Parks’ agent training (seaworldagents.<br />

co.uk/myseaworld/training) has been updated with<br />

a conservation module. It has information<br />

about the professional accreditations the<br />

parks have, the SeaWorld & Busch Gardens<br />

Conservation Fund, SeaWorld Rescue and<br />

more. Agents who complete the training get<br />

a goodie bag, park ticket and entry into a<br />

competition with prizes like Bose speakers.<br />

Carnival Cruise Line is launching a new<br />

Gold Level ‘Loyalty Rocks Club: Carnival<br />

Cruise Line University’ training programme<br />

at loyaltyrocksclub.com, which is designed to<br />

reward agents for investing in professional<br />

development. The content is video-based<br />

and will be followed by Platinum and<br />

Diamond levels later in the year.<br />

Agents completing the Gold training by July<br />

1 could win a place on the inaugural sailing<br />

of Mardi Gras as well as a Merlin annual pass<br />

and £50 worth of Loyalty Rock Club points.<br />

To enter, agents must complete the training<br />

and post their certificate on social media<br />

with the hashtag #MARDIGRAS2020.<br />

Future-proof<br />

While reading followed by multiple-choice<br />

quizzes are still the most-used mode of<br />

travel training, webinars are on the up.<br />

The Seychelles Tourism Board recently<br />

reported plans to expand its training to<br />

include virtual reality fam trips. The videos<br />

will be available on seychellessuperstar.co.uk later<br />

this year and will cover a range of topics<br />

from how to travel around the islands to<br />

airport transfers and accommodation.<br />

For more training updates, sign up to<br />

<strong>Selling</strong> <strong>Travel</strong>’s weekly e-newsletter.<br />

For news from our training partner <strong>Travel</strong><br />

Uni, see page 72. <br />



Crystal Cruises Training<br />

onlinetraveltraining.com<br />

Voted the 'World’s Best' more times<br />

than any other hotel, resort or<br />

cruise line, Crystal is more than just a<br />

luxurious way to explore the world.<br />

It is an adventure, opening up the globe<br />

just for you. Whether by ocean, river or<br />

yacht, Crystal are taking luxury travel<br />

further than ever before. And when<br />

you’ve completed all three modules, you’ll<br />

receive your certificate and a celebratory<br />

bar of chocolate – what could be better!<br />

The modules<br />

Module 1: Designed to bring you<br />

up-to-date on Crystal’s all-inclusive<br />

product and just why Crystal continues<br />

to win ‘World’s Best’ awards. After<br />

completing this course, you will be able<br />

to comfortably describe the All-Inclusive<br />

Crystal Experience to your guests. Whether<br />

you are booking your first guest, or your<br />

one hundredth, you will understand how<br />

the cruise line continues to find ways to<br />

offer the best value afloat and why it is the<br />

perfect choice for your discerning guests.<br />

Module 2: Welcome to our Crystal<br />

Yacht Expedition Cruises module, a<br />

mini-course designed to teach you<br />

everything there is to know about the<br />

Crystal Esprit and Crystal Endeavor. Your<br />

clients can pursue their quest for nautical<br />

adventure in an extraordinary new way.<br />

Designed for just 62 guests who seek<br />

privileged access to some of the world’s<br />

most beautiful maritime destinations,<br />

Did you know?<br />

The Crystal experience<br />

is available across many<br />

different cruise experiences<br />

– ocean, river, yacht and<br />

expeditions – we have<br />

it all!<br />


the new Crystal Esprit offers the most<br />

exciting cruise alternative in decades.<br />

And debuting in 2020, Crystal’s first foray<br />

into luxury expedition cruising begins<br />

with the inaugural voyage of Crystal<br />

Endeavor. The world’s largest and most<br />

spacious premium expedition yacht,<br />

Crystal Endeavor boasts a sleek design<br />

built to PC6 polar class specifications,<br />

she will explore the farthest reaches of<br />

Earth, from the Arctic to the Antarctic<br />

and far-away lands in between - far past<br />

destinations frequented by most ships.<br />

Module 3: Welcome to our Crystal River<br />

Cruises module, a mini-course designed<br />

to teach you everything you need to<br />

know about Crystal River<br />

Cruises. Six-star service.<br />

Superior dining. The<br />

largest suites in river cruising aboard<br />

an exquisite new class of river vessel,<br />

and so much more. Guests can explore<br />

the Danube, Rhine, Main and Moselle<br />

rivers with ever-changing panoramas of<br />

enchanting villages and lush landscapes.<br />

In-depth explorations and overnight<br />

stays in the heart of Europe’s cities and<br />

towns provide a vibrant and memorable<br />

experience. The hallmarks of the Crystal<br />

brand – service, space, quality and<br />

choices – usher in a new era in European<br />

river exploration. Crystal offers a butler<br />

service for every suite; six-star service<br />

and exceptional food; unique Crystal<br />

Complimentary Adventures and Crystal<br />

(Optional) Adventures which all contributes<br />

to redefine luxury river cruising.<br />

Our Crystal training<br />

modules are designed to<br />

educate our travel advisors on all<br />

Crystal experiences and ensure<br />

they’re confident in selling the<br />

World’s Best to their clients.”

28<br />

my journey<br />

National Park<br />

canopy walking<br />

trip<br />

magical moments in<br />

Malaysia<br />

Exploring ancient rainforest, strawberry and tea-planted highlands, idyllic<br />

beaches and a steamy city, Martin Steady is fascinated by Malaysia<br />

Orangutans are so cool<br />


I<br />

step off the Bukit Merah ferry and enter a<br />

caged walkway. I feel captive, but look out<br />

on the freedom of the island beyond where<br />

the most beautiful inhabitants imaginable are<br />

happily wandering around, lazing, eating, playing<br />

and generally getting on with their lives. I think<br />

I’ve just fallen in love with orangutans!<br />

“This is their island, not ours,” says our guide. “We<br />

are the caged ones, not them.”<br />

Here, at this world-class sanctuary,<br />

these serene ‘creatures of the<br />

forest’ live like kings, mostly<br />

untouched by the outside<br />

world. I crouch down in<br />

front of an impressive<br />

young male and we look<br />

at each other, curiously.<br />

He notices a piece of<br />

apple on my side of the<br />

fence and lazily finds himself<br />

a stick. With almost bored ease,<br />

he shoves it under the netting to hook<br />

the tasty treat back towards him.<br />

I’m impressed and honoured – but also feel<br />

sad and angry that human greed for palm oil is<br />

decimating the natural habitat of these creatures.<br />

The clash and contrast between modern-day<br />

life and nature is always closeby in Malaysia.<br />

I’d arrived in Kuala Lumpur, courtesy of British<br />

Airways, days earlier and been whisked into the<br />

heart of the city for a restful night high above<br />

the hubbub at the towering Hotel Istana. Just<br />

hours later I swapped the noise of the<br />

metropolis for the sounds<br />

of Taman Negara.<br />

This vast national park covers<br />

more than 4,300sq km - a sprawling,<br />

steaming wilderness that dates back 130 million<br />

years. It’s the oldest primary rainforest on the<br />

planet and, as such, offers the ultimate jungle<br />

experience.<br />

Kuala crossing<br />

I have just fallen<br />

in love with some<br />

orangutans<br />

It takes more than two hours to venture into<br />

the forest, and during the zippy boat ride I learn<br />

the meaning of ‘Kuala’ that features in<br />

so many local place names. And<br />

rather unsurprisingly for a<br />

nation criss-crossed by<br />

waterways, it’s ‘the point<br />

where two rivers join’. One<br />

loud and exhilarating trip<br />

later and we’ve reached<br />

our home for the night.<br />

My cabin certainly isn’t<br />

five-star, but is all the better<br />

for it. The local monkeys don’t<br />

seem to mind much either and merrily<br />

practice their gymnastics on the roof.<br />

Lost amongst the endless greenery, there’s<br />

nothing to do but marvel at the sheer abundance<br />

of life around us. The park is home to tigers, many<br />

different types of birds and thousands of plants<br />

found nowhere else in the world.<br />

The canopy walkways high above the jungle floor<br />

are the best way to immerse yourself in nature’s<br />

bounty and my guide explains the many uses for<br />

the diverse flora.<br />

There are also trips to indigenous villages where<br />

it’s possible to learn the skills needed to survive in<br />

the wilderness. I discover that making fire without<br />

matches and hunting food with a blowpipe aren’t<br />

things you can master in an hour or two.<br />

The dreamy tranquility of San Pedro<br />

town and waterfront...Snorkelling in<br />

shark ray alley, surrounded by nurse<br />

sharks... Ethereal Garifuna singing and<br />

drumming on the beach complete with<br />

a humbling history lesson about the<br />

nation’s tortured past<br />


my journey 29<br />

Straits Chinese<br />

dining, KL Central<br />

Market<br />

Pure nature – Taman<br />

Negara jungle walk<br />

The boat trip and trek to Kuala Trengga is as<br />

ethereal and idyllic as it is wet – and my camera<br />

needs to be safely tucked away as we weave and<br />

splash our way home via the rapids.<br />

Tea in the Highlands<br />

It’s a mark of Malaysia’s rapid pace of development<br />

that I exit the jungle entirely by road – which was<br />

not possible when I was here many years ago.<br />

Heading north west, towards Penang, into the<br />

Cameron Highlands, we enjoy a memorable lunch<br />

at the well-known Golfer’s Café that overlooks the<br />

beautiful Cameron course. This is a tea-growing<br />

region, and we include a stop at the vast BOH Tea<br />

Plantation. Founded back in <strong>19</strong>29, the enterprise is<br />

the biggest of its kind in the country. The Visitors<br />

Centre tells the fascinating tale of jungle clearance<br />

on steep slopes (with just mules and a steamroller).<br />

Hidden in the hills on a seven-acre site between<br />

Tanah Rata and Brinchang, and making the most of<br />

the region’s cool temperatures, is Strawberry Park<br />

Resort. With rates from £45, the modern resort is a<br />

perfect base for activities like nature walks and visits<br />

to the many apiaries and strawberry farms. Gunung<br />

Brinchange – or ‘Mossy Forest’ – is a must-do trek<br />

and it’s easy to see how the place got its name.<br />

Sam Poh Tong Cave Temple, close to Ipoh, is<br />

equally wonderful. Chinese Buddhists built it within<br />

an enormous raw limestone cave in the <strong>19</strong>50s, and<br />

nuns and monks still live here today. It is filled with<br />

impressive art, including a reclining Buddha.<br />

Penang itself has enough to fill a holiday on its<br />

own, with soft sandy beaches, cultural sites and<br />

stunning scenery. The charming nooks and crannies<br />

of George Town, Tropical Spice Gardens and Habitat<br />

Penang Hill Rainforest Experience are ticked off my<br />

list, along with Komtar Tower – a funky high-rise<br />

hosting a skywalk and observation deck.<br />

Back in Kuala Lumpur Precious Old China Café in<br />

the Central Market offers the best in Straits Chinese<br />

dining, while the Petronas Twin Towers reveal the<br />

city in all its chaotic beauty.<br />

But it’s up in the clouds with the orangutans,<br />

where I feel at home in ‘Natural Malaysia’.<br />

tourism.gov.my •<br />

Chinese<br />

Buddhist cave<br />

temple<br />

Stunning street<br />

art in Penang<br />


Abercrombie and Kent has a sevennight<br />

Highlights of Belize package<br />

from £2,890pp and includes return<br />

fl ights, accommodation and transport.<br />

abercrombiekent.co.uk<br />

Explore Worldwide’s 14-day Discover<br />

Belize trip starts at £2,659pp<br />

and includes fl ights, transfers,<br />

accommodation, some meals plus an<br />

Explore leader. explore.co.uk<br />

sellingtravel.co.uk<br />

Perak Cave<br />


30<br />

indian ocean<br />

feeling<br />

Good<br />

There is an increasing range of wellness and good<br />

health-inspired options available in the Indian Ocean.<br />

Clare Walsh investigates<br />


indian ocean 31<br />



A<br />

palette of colour surrounds<br />

me as I take a deep breath and<br />

stretch my arms towards the<br />

awakening sky. Standing in a vivid, multihued<br />

garden, the setting of my usual<br />

weekly yoga class in an uninspiring gym<br />

hall is a world away. Here, in Mauritius,<br />

I ponder how rewarding sun salutations<br />

are when there’s actually a sun to salute!<br />

The calming voice of the teacher guides<br />

us through a gentle vinyassa flow class, a<br />

perfect match for the dreamy pace of island<br />

life. Ahead of me, the sparkling cerulean<br />

ocean is lapping the sand, the only sound<br />

breaking the magical morning stillness.<br />

Balaclava, where I am staying, lends itself<br />

perfectly to therapeutic practices like this.<br />

Blending extraordinary natural beauty with<br />

sumptuous spa and wellness classes, it’s the<br />

perfect place to recharge my batteries and<br />

focus on self-care.<br />

Healthy options<br />

Like many people, I had arrived in Mauritius<br />

frazzled from work and in desperate need of<br />

a break. Recent years have seen a marked<br />

shift away from fly-and-flop holidays as<br />

a way to recharge. Instead, clients now<br />

want to experience wellness practices and<br />

indulge in spa treatments that will ensure<br />

they return home feeling better than when<br />

they arrived.<br />

Resorts of the Indian Ocean are an<br />

ideal match – their paradisiacal and selfcontained<br />

setting is matched by impressive<br />

facilities. Many resorts have offered<br />

world-class spas and gyms as standard for<br />

years, but what they now offer is a much<br />

more holistic and tailored approach, which<br />

extends to the whole resort experience.<br />

George Morris, Regional Manager<br />

of wellness and active holiday brand,<br />

Robinson, said: “Holiday seekers are<br />

continuing to search for transformative and<br />

wellness breaks that will leave an impact<br />

long after the holiday is over.<br />

“Whereas previous wellness escapes<br />

focused on one particular aspect of health<br />

and wellbeing, an increasing number of<br />

people are now looking for more holistic<br />

wellbeing holidays which incorporate fitness<br />

and nutrition plans to help develop a more<br />

active lifestyle.”<br />

The wellness world is constantly moving<br />

and expanding to target client groups with<br />

everything from ‘mumcations’ to ‘divorce<br />

retreats’ on offer.<br />

And while many resorts have moved<br />

towards a very personalised approach to<br />

wellness, they are all tapping into that same<br />

desire to slow down, recharge and return<br />

home feeling renewed.<br />

Mauritius & Reunion<br />

Heritage Resorts in Mauritius hosted a<br />

Wellness Festival in May. The first of its kind<br />

in the region, it saw international wellness<br />

leaders offer workshops and ‘nature<br />

connection’ outings, while artists’ areas,<br />

healthy food stations and relaxation zones<br />

were designed to awaken the five senses.<br />

“The festival addressed the expectation<br />

and need for experiential travel in wellness<br />

which is our fastest growing sector,” said<br />

Candice Yon, Heritage Resorts.<br />

“Our festival is crafted for travellers whose<br />

choice to holiday and choice of destination<br />

is motivated primarily by wellness, as well<br />

as those seeking to maintain wellness or<br />

engage in wellness activities as part of a<br />

general holiday,” she added.<br />

A personalised approach to health has<br />

been adopted by LUX* Resorts, which states<br />

that its desire is to be a wellness pioneer in<br />

Mauritius. Its philosophy is based around<br />

LUX* Me and at the Grand Gaube resort<br />

guests can enjoy a re-imagined spa<br />


32<br />

indian ocean<br />




and tailor-made plan designed by their<br />

wellness concierge.<br />

Meanwhile, LUX St Giles is the only fivestar<br />

resort in Reunion. Here guests have a<br />

range of options from yoga garden sessions<br />

to outdoor spa treatments, while more<br />

active clients can enjoy tennis and volleyball.<br />

Beachcomber’s spa concept is also based<br />

on a holistic approach, with treatments<br />

personalised to offer a bespoke experience.<br />

Treatment programmes include massages<br />

and the practice of arts such as Santa Yoga,<br />

Qi-Gong and other traditional wellness<br />

techniques, as well as lifestyle advice for<br />

health-conscious guests to take home.<br />

The clue is in the name at SALT – a<br />

newcomer to Mauritius that features the<br />

first salt room on the island. A range of saltbased<br />

treatments invites clients to match<br />

their mood and create a personalised<br />

scrub from oils, butters and salts. Further<br />

holistic highlights include a sunrise run<br />

club, morning sun salutations and dawn<br />

photography tour. With a sustainable food<br />

ethos, the resort is also getting its own farm<br />

which will cultivate hydroponic fruit and<br />

vegetables for the hotel restaurant.<br />

Attitude Hotels’ Spa Attitude bases its<br />

care rituals based on the natural elements<br />

of Mauritius: its soil, its sea, its sun and<br />

its plants, combined with essential oils. It<br />

has a range of massages, body care and<br />

facials plus four signature treatments: Earth<br />

Attitude regenerating care, Sea Attitude<br />

purifying care, Sun Attitude stimulating care<br />

and Flora Attitude relaxing care.<br />

Paradise Cove Boutique Hotel by Attitude<br />

is currently undergoing major renovations<br />

and will opens September 2 with an<br />

enlarged and refreshed spa.<br />

Book it: Beachcomber Tours (beachcombertours.<br />

co.uk) offers seven nights full-board in a junior<br />

suite at Dinarobin Beachcomber Golf Resort & Spa,<br />

from £1,715pp, for two adults sharing. This includes<br />

return economy flights with Emirates, a one-hour<br />

Discover Massage, various complimentary land and<br />

water sports and private transfers in Mauritius.<br />

Departs September 3 20<strong>19</strong>.<br />

Maldives<br />

In a move to support diet-conscious clients<br />

in their food choices, Huvafen Fushi will<br />

soon welcome RAW (Revitalising Addictive<br />

Wellness), which will feature a range of<br />

plant-based, protein-rich foods as well<br />

as organic cold-pressed fresh juices and<br />

smoothies. The resort is known for boasting<br />

the world’s first and only underwater spa,<br />

where rituals and treatments such as crystal<br />

singing bowls can be experienced.<br />

Having opened its doors in April last<br />

year, Fairmont Maldives Sirru Fen Fushi<br />

has just launched its Fairmont Fit

Step inside our new rooms<br />

A totally transformed place, allying a timeless, exotic-chic decoration and a contemporary touch.<br />

The fourposter bed and the wallpaper, both reminders of the colonial past, merge beautifully with the more actual rattan,<br />

wood and white colour. The new bathrooms with their double shower heads are spacious and comfortable. From the terraces<br />

or balconies, just gaze at the Cove, settle down together for a drink, write a postcard or read the latest best-seller.<br />

REOPENING 1 ST SEPTEMBER 20<strong>19</strong><br />


A tropical oasis that weaves its way<br />

into your wildest dreams…<br />

A destination you could never forget!<br />


To book contact your<br />

preferred Tour Operator.<br />

For further information contact<br />

info@srlmarketing.com<br />

or call +44 (0)7585 660350

36<br />

indian ocean<br />




package. Guests will start their day with<br />

complimentary workout wear delivered<br />

to their accommodation before choosing<br />

from fitness options such as tennis lessons<br />

or aerial yoga where a soft parachute-silk<br />

hammock is suspended from the ceiling to<br />

support the body as guests move from one<br />

position to the next.<br />

Velaa Private Island has just launched<br />

its Energising and Body Transformation<br />

Programme. Promising to cleanse the body<br />

from toxins, improve BMI, body water<br />

balance and visceral fat levels, it combines a<br />

mixture of spinning, HIIT, circuits, yoga and<br />

meditation. The highlight of the programme<br />

is the use of GenSmart which includes a<br />

DNA test for each client to ensure a tailored<br />

programme.<br />

Kanuhura’s Kokaa Wellness Retreat and<br />

Spa was named Best Luxury Island Resort<br />

Spa in the World Luxury Spa Awards and<br />

consists of nine nature-inspired treatment<br />

rooms (three of which can be used for<br />

couples), a beauty salon, a steam room,<br />

a dry sauna, plunge pools, Jacuzzis, an<br />

air-conditioned fitness centre and an<br />

outdoor beachside spa pavilion. Yoga and<br />

meditation are incorporated into packages<br />

to ensure mind and soul are renewed as<br />

well as body.<br />

Book it: Inspiring <strong>Travel</strong> Company<br />

(inspiringtravelcompany.co.uk) has a seven-nightsfor-the-price-of-five<br />

deal at Velaa Private Island,<br />

priced from £6,799pp and based on two adults<br />

sharing a deluxe pool villa. The deal includes<br />

breakfast, return economy flights with Emirates<br />

from Heathrow and seaplane transfers and<br />

represents a saving up to £1,949pp. It is valid for<br />

travel between May 15 to October 15 20<strong>19</strong>.<br />

Seychelles<br />

Clients visiting Azure Spa on Alphonese<br />

Island can experience treatments from Yi-<br />

King products that are classified according<br />

to each guest’s ‘master element’ and<br />

determined by their date of birth. Products<br />

are native to the Seychelles and each<br />

element corresponds to the hormones,<br />

meridians and organs of the body.<br />

Those visiting the spa at Kempinski<br />

Seychelles Baye Lazare will also be treated<br />

to a variety of treatments infused with local<br />

fragrances and oils and inspired by the<br />

seasons. Six treatment rooms including<br />

a couple’s treatment room are located<br />

in traditional bungalows set in a serene<br />

relaxation garden.<br />

It’s into the wild at Hilton Seychelles Labriz<br />

Resort & Spa where six treatment rooms<br />

are dotted throughout the rainforest.<br />

Guests are promised they will ‘reconnect<br />

with self and emerge brighter’ and can<br />

choose from the ‘Escape journey’ or the<br />

‘Essentials Journey’ which span a range of<br />

treatments from Chinese acupressure to<br />

Egyptian reflexology.<br />

At Constance Lemuria Resort, the spa<br />

centres around Shiseido’s Qi method.<br />

In-suite massages, beauty treatments and<br />

steam baths will soothe stressed-out clients,<br />

while indulgent therapies such as Shiatsu,<br />

Ayurveda, aromatherapy and reflexology<br />

are also on offer.<br />

Book it: If Only (ifonly.net) has seven nights at<br />

the Kempinski Seychelles resort including daily<br />

breakfast, return flights with Eithad Airways,<br />

accommodation in a Hill View room and private<br />

transfers from £1,805pp based on Manchester<br />

flights. Valid for stays September 1-30, 20<strong>19</strong>. <br />


“While many resorts have<br />

moved towards a very<br />

personalised approach to<br />

wellness, they are all<br />

tapping into that same<br />

desire to slow down,<br />

recharge and return home<br />

feeling renewed”




You first notice its otherworldly<br />

beauty when you arrive by seaplane.<br />

As you draw closer to Olhahali<br />

island, LUX* North Malé Atoll<br />

appears like a mirage. A vision in<br />

white. This isn’t the Maldives as you<br />

know it, with its beachy huts over the<br />

water, thatched roofs, and laid-back<br />

charm. LUX* North Malé Atoll<br />

is something else.<br />

You could spend hours floating in the infinity pool if it<br />

weren’t for the house reef or the individual rooftops.<br />

Early-risers can get a jolt of caffeine at Café LUX*, the<br />

resort’s in-house coffee shop, before scuba-diving at the<br />

nearby underwater caves. Indulging in caipirinhas and<br />

grilled fish at Beach Rouge is basically a rite of passage.<br />

You wake up from your nap sun-kissed and in time for your<br />

treatment at LUX* Me spa. You walk along a wooden jetty<br />

to the spa, which consists of six astonishing glass cubes set<br />

over the turquoise water. For dinner, you settle on INTI,<br />

which serves Nikkei cuisine, a cross between Japanese and<br />

Peruvian cuisines. The flavour-packed dishes are beautiful<br />

to both the eye and the taste buds.<br />

The resort oozes with modern luxury; each villa is inspired<br />

by South Beach, Miami, or a yacht. Yet, somehow the<br />

iconic contemporary architecture doesn’t strip the island of<br />

its natural beauty. After dinner, you walk along the shore,<br />

where the sea meets the sand. If it’s a full moon, the vast<br />

Indian Ocean will look like the resort’s swimming pool.<br />

To most, this sounds like a dream. LUX* North Malé Atoll<br />

doesn’t just live up to the Maldives' promise. It elevates it.<br />



advertorial<br />

Abu Dhabi is a great<br />

winter sun<br />

destination, but did<br />

you know hotel rates<br />

are fantastic during<br />

summer months too,<br />

and attractions and<br />

hotels have great airconditioning<br />

Prepare to be suprised<br />

by extraordinary<br />

Abu Dhabi<br />

Gone are the days when Abu Dhabi was just a stopover<br />

city en route to the East.Today’s Abu Dhabi is a ‘mustsee’<br />

destination in its own right, regularly surprising<br />

visitors with its astonishing diversity.<br />

Where else on earth can you ride the<br />

world’s fastest rollercoaster, or spend<br />

a night in a hotel that straddles an F1<br />

racetrack? Where else can you walk on the<br />

world’s largest carpet beneath the domes<br />

of the majestic Sheikh Zayed<br />

Grand Mosque, or track cheetahs in the<br />

morning on a 4x4 safari before<br />

snorkelling in the afternoon in the warm<br />

waters of the Arabian Gulf?<br />

Abu Dhabi City Must-Sees<br />

Abu Dhabi’s stunning Sheikh Zayed Grand Mosque is one of<br />

the destination’s most popular attractions and is placed third in<br />

TripAdvisor’s list of the world’s top 25 landmarks.<br />

Able to accommodate more than 40,000 worshippers, it features<br />

“Looking for the best<br />

views in the city? Direct<br />

clients to the Observation<br />

Deck at 300, a sky-high<br />

restaurant and bar on the<br />

74th floor of the Jumeirah<br />

at Etihad Towers hotel”<br />

82 domes, more than 1,000 marble columns and the world’s<br />

largest handmade carpet, which weighs 35 tonnes and took 1,200<br />

women two years to make.<br />

Louvre Abu Dhabi, on Saadiyat Island,<br />

is home to more than 600 pieces of art,<br />

drawn from civilisations around the<br />

world, displayed across 23 state-of-the-art<br />

galleries. It tells the story of shared human<br />

experience from ancient times to the<br />

present day. The permanent collection is<br />

complemented by around 300 masterpieces<br />

on loan from major French institutions,<br />

including works by Monet, Picasso and da<br />

Vinci.<br />

Abu Dhabi city’s oldest stone building,<br />

Qasr Al Hosn, has recently opened to visitors following extensive<br />

restoration and provides a fantastic opportunity to learn more<br />

about Abu Dhabi and its Emirati heritage, through historical<br />

artefacts, photographs and memorabilia.<br />

Viewed as Abu Dhabi’s entertainment district, Yas Island is

advertorial<br />

Golfers can tee off at<br />

three championship<br />

golf courses, all of<br />

which have PGA<br />

professionals on<br />

their books<br />

Guests of Etihad<br />

Airways can use their<br />

boarding pass to gain<br />

discounts for<br />

attractions, restaurants<br />

and leisure activities,<br />

as part of the<br />

‘Extraordinary Abu<br />

Dhabi Pass’<br />

home to an array of exhilarating attractions, including the Yas<br />

Marina Circuit, which plays host each year to the final race of the<br />

Formula One season. Away from the track, Yas Island offers three<br />

theme parks – Warner Bros. World Abu Dhabi, Yas Waterworld,<br />

and Ferrari World Abu Dhabi – home to the world’s fastest<br />

rollercoaster, Formula Rossa.<br />

Yas Mall – Abu Dhabi’s largest shopping centre – the Yas Links<br />

Golf Course, Yas Beach and Yas Marina (with its promenade of<br />

shops and licenced eateries) round off this fun-filled island.<br />

Explore Al Ain And Al Dhafra<br />

The green city of Al Ain - just 90 minutes east of Abu Dhabi city -<br />

is home to a number of UNESCO World Heritage Sites, including<br />

the tranquil and shady Al Ain Oasis.<br />

Built in 1891 to defend the city’s palm groves, Al Jahili is a picturepostcard<br />

fort with an inspiring exhibition about British adventurer<br />

Sir Wilfred Thesiger, who crossed the deserts of the Empty<br />

Quarter.<br />

The modern museum of Qasr Al Muwaiji recounts the history of<br />

this fortress and its famous residents, as well as the wider history<br />

and archaeology of Al Ain. All three are open daily and entry is<br />

free of charge.<br />

The desert island of Sir Bani Yas (170 kilometres southwest of<br />

Abu Dhabi city) is home to the Arabian Wildlife Park, where guests<br />

can take safari drives to see the 10,000 free-roaming animals,<br />

including Arabian Oryx, gazelles, giraffes, hyenas and cheetahs.<br />

The Empty Quarter is the world’s largest uninterrupted region<br />

of desert sand and home to the iconic five-star Qasr Al Sarab<br />

Desert Resort by Anantara.<br />

Afternoon trips into the desert from Abu Dhabi city are also<br />

popular, with guests able to experience dune bashing in 4x4s,<br />

camel trekking, sand surfing and dinner beneath the stars before<br />

being dropped back at their hotel.<br />

How To Get There?<br />

Etihad Airways offers three flights a day from London Heathrow,<br />

increasing to a maximum of five flights during the summer and<br />

autumn months. A twice-daily service operates from Manchester<br />

and Dublin, while British Airways also offers a daily service from<br />

London Heathrow. visitabudhabi.ae

40 abu dhabi<br />

the art of<br />

attraction<br />

Louvre Abu Dhabi is luring culture-loving visitors to the capital<br />

of the UAE, says Lauren Jarvis – and there are more worldclass<br />

attractions to come<br />


Before me stands a stone stelle,<br />

carved with hieroglyphs,<br />

dating back to the time of<br />

Tutankhamun. To my right looms an<br />

imposing sculpture of a seated King<br />

Ramesses II from 1279–1213 BCE.<br />

And in a dark antechamber beyond,<br />

lies the ornate, gilded mummy case of<br />

Egyptian Princess Henuttawy. But I’m not<br />

in the Valley of the Kings, or even London’s<br />

historic British Museum, I’m in the heart of<br />

ultra-modern Abu Dhabi, wandering one of<br />

the world’s newest and most spectacular<br />

art spaces: the Louvre (louvreabudhabi.ae).<br />

Known for its soaring skyline and<br />

luxurious resorts, the capital of the United<br />

Arab Emirates sprung up from the desert,<br />

watered by money from the oil discovered<br />

in the <strong>19</strong>50s.<br />

In the beautifully restored Qasr Al<br />

Hosn (qasralhosn.ae) – Abu Dhabi Island’s<br />

oldest building – I see black-and-white<br />

photographs of the fortress from the early<br />

<strong>19</strong>00s and the difference is eye-popping.<br />

The skyscrapers are absent and sand,<br />

palms and camels surround its bleached<br />

coral and stone walls.<br />

Built around the 1790s by settlers from<br />

the Bani Yas tribe, with a watchtower to<br />

protect their fishing and pearling pursuits<br />

in the Arabian Gulf, Al Hosn is now home<br />

to a museum which follows Abu Dhabi’s<br />

rise from a small, coastal settlement to the<br />

thriving, global city it is today.<br />

High-brow meets high-rise<br />

Abu Dhabi has been more than keeping up<br />

with its dazzling neighbour Dubai, focusing<br />

on all that is bigger, faster and, they would<br />

no doubt say, better – from the thrills of<br />

Ferrari World on Yas Island (yasisland.ae)<br />

to shopping Meccas like the Marina Mall<br />

(marinamall.ae). But the opening of Louvre<br />

Abu Dhabi in late 2017 has marked a shift,<br />

with ancient wonders of the international<br />

and Arabian kind on the rise and culture<br />

and the arts now flourishing.<br />

Attracting a different kind of visitor to<br />

the Emirate’s Gulf shores, the Louvre will<br />

be joined by the Guggenheim Abu Dhabi<br />

and Zayed National Museum – worldclass<br />

additions to the city’s Saadiyat Island<br />

Cultural District.<br />

Throughout the capital, old meets new.<br />

The stunning Sheikh Zayed Grand Mosque<br />

(szgmc.gov.ae) displays traditional Islamic<br />

architecture and design, created using<br />

modern techniques and explained in a<br />

smart e-guide in 11 languages.<br />

At Qasr Al Hosn’s freshly refurbished<br />

House of Artisans, we watch women<br />

dressed in hijabs and burqa demonstrate<br />

ancient skills of weaving, palm braiding<br />


abu dhabi 41<br />


and embroidery. Nearby, a skilled barista<br />

prepares freshly roasted Arabica infused<br />

with saffron and rose in the contemporary<br />

Bait al Gahwa or House of Coffee – it’s a<br />

tradition that was added to UNESCO’s List of<br />

the Intangible Heritage of Humanity in 2015.<br />

Perhaps most surprisingly for oil-rich<br />

Abu Dhabi, it’s building the world’s first<br />

carbon-neutral eco-city, Masdar (masdar.<br />

ae), powered by renewable energy, just 10<br />

miles from downtown.<br />

Outdoor lifestyle<br />

There’s much here for families to love<br />

too. Abu Dhabi Island’s glistening towers<br />

rise above the Corniche, a five-mile-long<br />

esplanade with restaurants, cycle paths,<br />

playgrounds and parks, fringing the white<br />

sands and turquoise waters of the Gulf.<br />

Yas Island offers thrills of the<br />

amusement-park kind at Warner Bros.<br />

World and Yas Waterworld. And 90<br />

minutes from the city, the Arabian<br />

Nights Village (arabiannightsvillage.com)<br />

offers a touristy but fun glimpse into<br />

life in the desert, complete with camels,<br />

bellydancers, sandboarding and heartracing<br />

4WD tours of the dunes.<br />

Alongside its cultural pursuits, Saadiyat<br />

Island is home to the Saadiyat Beach<br />

Golf Club (sbgolfclub.ae), nesting hawksbill<br />

turtles, passing dolphins, and some of<br />

Abu Dhabi’s most luxurious yet familyfriendly<br />

resorts. Here, guests will find<br />

palatial properties including the St. Regis<br />

Saadiyat Island Resort (marriott.com) and<br />

the Jumeirah at Saadiyat Island Resort<br />

(jumeirah.com), offering plenty to keep<br />

parents and kids entertained on the<br />

island’s beautiful beach.<br />

Opened in October 2018, Rixos Saadiyat<br />

Island (saadiyatisland.rixos.com) is Abu<br />



42<br />

abu dhabi<br />

Dhabi’s first and only all-inclusive resort.<br />

Set on a sweep of pristine sand, the Rixos<br />

has 366 rooms and suites, 12 luxury villas<br />

– the Superior Villas offer a private pool –<br />

seven restaurants serving international and<br />

local cuisine, watersports and a kids’ club.<br />

“Until now, Abu Dhabi’s hotels have<br />

“Abu Dhabi offers<br />

the best of both worlds.<br />

Culture and art await at<br />

the Sheikh Zayed Grand<br />

Mosque and Louvre<br />

Abu Dhabi, while fun and<br />

excitement are guaranteed<br />

at Warner Bros. World<br />

and Ferrari World”<br />

Jessica Harris, Product Manager, Elegant Resorts<br />


only offered half- or full-board options,<br />

so we’ve successfully filled the gap for<br />

an all-inclusive experience,” says Burcak<br />

Orak, General Manager at Rixos Saadiyat<br />

Island. “The concept has been incredibly<br />

well received here. With all drinks (both<br />

alcoholic and non-alcoholic), dining at all<br />

our restaurants and cafés, an array of<br />

fitness and water sport classes, as well as<br />

our evening entertainment programme<br />

included in the price.”<br />

What’s new<br />

Hotels: Jumeirah Al Wathba Desert<br />

Resort & Spa (jumeirah.com) opened<br />

in February, set in Abu Dhabi’s desert,<br />

40-minutes from the city.<br />

Two new Radisson Blu (radissonblu.com)<br />

properties have opened on the Abu Dhabi<br />

Corniche and in the city of Al Ain, home to<br />

several UNESCO World Heritage Sites.<br />

The new Beach Rotana Residences<br />

(rotana.com) offers 314 serviced studios and<br />

apartments, with fully-equipped kitchens<br />

and sea views.<br />

Yas Island will become home to the<br />

Hilton Abu Dhabi Yas Island Resort (hilton.<br />

com), due to open in 20<strong>19</strong>.<br />

Attractions: Yas Island will see CLYMB<br />

(miral.ae/en/destinations/clymb) open later<br />

this year, bringing the world’s widest flight<br />

chamber and tallest indoor climbing wall<br />

to Abu Dhabi.<br />

Al Maryah Central mall (gulfrelated.com)<br />


will open in late 20<strong>19</strong> on Al Maryah Island,<br />

housing more than 400 international<br />

brands, a multi-screen cinema, restaurants<br />

and amphitheatre.<br />

The Presidential Palace, Qasr Al Watan<br />

(QasrAlWatan.ae), opened to the public for<br />

the first time in March this year, with a<br />

multimedia show and historic artefacts<br />

from the Arab world.<br />

Airlines: Etihad Airways (etihad.com) is<br />

offering passengers booking flights to<br />

and from all their destinations via Abu<br />

Dhabi a complimentary two-night stay<br />

at a choice of hotels. Visitors flying with<br />

Etihad can also save money on attractions,<br />

restaurants, shopping and more with the<br />

Abu Dhabi Extraordinary Pass.<br />

Where to book it<br />

DESTINOLOGY – 01204 823762<br />

Enjoy seven nights all-inclusive at Rixos<br />

Saadiyat Island from £2,440pp in a Deluxe<br />

Double Garden View Room, including<br />

return flights with Etihad Airways.<br />

destinology.co.uk / saadiyatisland.rixos.com <br />





six of the best 43<br />

quirky destination<br />

Weddings<br />

Sasha Wood finds somemore unusual ideas agents can<br />

suggest for couples looking to tie the knot abroad<br />

Back to nature,<br />

Costa Rica<br />

Couples seeking to<br />

get hitched with<br />

nature as their<br />

witness can channel<br />

Costa Rican Pura Vida<br />

(Pure Life) with a<br />

tailor-made rainforest wedding at Tabacon Thermal<br />

Resort and Spa, where the hot springs are fed by<br />

Arenal volcano. Wedding venues include a floral<br />

marquee in the heart of the jungle, a sweetheart<br />

bridge over the cascades and tropical gardens.<br />

tabacon.com<br />

Eastern<br />

promise, Bali<br />

Bursting with exotic<br />

flora, the lush ‘Land of<br />

1000 temples’, or Bali,<br />

is a heavenly place to<br />

say ‘I do’. Set at the<br />

heart of the<br />

Indonesian island, between the rice terraces and<br />

palms of Ubud, The Chedi Club Tanah Gajah offers<br />

traditional Balinese marriage blessings in one of five<br />

locations, including the water garden or the flowerfestooned<br />

amphitheatre flanked by Hindi ganeshas.<br />

ghmhotels.com/en/tanah-gajah<br />

Beach bubble,<br />

the Maldives<br />

Many tropical island<br />

resorts have wedding<br />

chapels, but luxe<br />

resort Finolhu in the<br />

Maldives’ idyllic Baa<br />

Atoll recently<br />

launched its Bubble Starlight package offering beach<br />

destination weddings with a difference. Following a<br />

boho-barefoot ceremony at sunset, newly-weds can<br />

retreat to a glass Beach Bubble for a starry night<br />

cocooned on a secluded stretch of palm-tufted sand.<br />

finolhu.com<br />

Underwater<br />

love, Australia<br />

Fans of the<br />

underwater world will<br />

be hard pressed to<br />

find a more<br />

spectacular wedding<br />

location than a subaquatic<br />

chapel on the Great Barrier Reef. Daydream<br />

Island Resort in the Whitsunday Islands has an<br />

underwater observatory where couples can seal the<br />

deal in the presence of stingrays and lobsters,<br />

followed by a photo call at a heart-shaped reef.<br />

daydreamisland.com<br />

Snow castle,<br />

Lapland<br />

For a truly white<br />

wedding in a<br />

magical setting of<br />

snow-dusted firs,<br />

frozen sculptures<br />

and aurora-lit skies,<br />

couples can head to the Lavattumaa snow castle<br />

in Finnish Lapland between December and April<br />

for a fairytale come true. The snow chapel is the<br />

perfect place to exchange vows before hopping on<br />

a reindeer sleigh and overnighting in a glass igloo.<br />

luvattumaa.fi/en<br />

Shamanic<br />

ritual, Peru<br />

Adventurous<br />

travellers can<br />

combine bucket-list<br />

Machu Picchu and<br />

one of the biggest<br />

days of their lives<br />

with a marriage ceremony at the Sumaq Hotel at<br />

the foot of the Inca Trail. The Peruvian hotel<br />

offers traditional Incan weddings conducted by an<br />

Andean Shaman who calls upon the ancient Incan<br />

gods to witness, bless and guide the relationship.<br />

machupicchuhotels-sumaq.com<br />



44<br />

UK Holidays<br />


home<br />

turf<br />

With another long, hot summer predicted for 20<strong>19</strong>,<br />

agents need not look far to find the perfect break.<br />

Jessica Pook looks at coast and country options<br />



UK Holidays 45<br />


I’m hauling this bucket of ‘nuts’<br />

across the farm and I can already<br />

hear the bleating of hungry ewes<br />

and their newborn lambs - it’s almost<br />

deafening! I’ve not even entered the<br />

barn before silence ensues and bulging<br />

eyes are following my every move. I don’t<br />

think I’ve ever had such a presence!<br />

It’s lambing season, the busiest time<br />

of the year in the Yorkshire Dales, and<br />

I’m attempting to help out whilst the<br />

farmer attends to his pregnant ewes.<br />

I’ve just about survived feeding time<br />

when he calls: “You’ve got small hands<br />

haven’t you lass? I might need a hand<br />

with this one”… I convince myself he’s<br />

joking but thankfully I’m too deep in a<br />

sea of wool to be considered useful!<br />

Being able to transport myself to this<br />

haven of rolling hills and fresh air is like a<br />

form of therapy for me. The tiny village of<br />

Askrigg, where I’ve taken refuge in a cosy<br />

cottage, consists only of the necessities (a<br />

shop and three pubs), and yet I couldn’t<br />

be more content. And it seems I’m not<br />

the only one, the Dales was among the<br />

top five regions for UK bookings in 2018,<br />

dubbed the year of the ‘staycation’,<br />

and it looks set to remain that way.<br />

Close means comfort<br />

According to research from Sykes Cottages,<br />

two-thirds (66%) of Brits enjoyed a UK break<br />

last year, up from 56% in 2017. These rising<br />

figures will continue into 20<strong>19</strong> as 50% plan<br />

to spend their main summer break here.<br />

Jane Atkins, Managing Director at<br />

Shearings Holidays says: “Demand for<br />

holidaying in the UK has been high this<br />

“We’ve seen a 20% year-onyear<br />

hike in higher-end<br />

accommodation with<br />

features such as a hot tub<br />

and fireplace”<br />

Sally Henry, Sales Director, Hoseasons<br />

year. The timing of the warm Easter was<br />

fantastic in encouraging customers to<br />

firm up the UK summer holiday plans.<br />

She adds: “Many customers don’t<br />

realise that they can book UK breaks<br />

through their local travel agent so this<br />

is often incremental commission.”<br />

Similarly, Gary Gillespie, Head of<br />

Trade Sales at SuperBreak, encourages<br />

agents to make the most out of<br />

existing customers as each will take an<br />

average of three UK breaks a year!<br />

“For many agents, selling a UK short<br />

break provides an additional revenue<br />

stream which can be profitable as<br />

the UK is not often discounted.<br />

“Many customers who book their cruise,<br />

summer sun or long haul holidays will also<br />

take a few UK breaks a year. It is up to the<br />

agents to talk to their existing customers<br />

about what plans they have alongside<br />

their main holiday. It can be a great way<br />

to boost earnings”, adds Gillespie.<br />

Coasting along<br />

When the weather warms up, there’s<br />

nothing more appealing than a trip to<br />

the seaside, which is why Cornwall’s<br />

clear waters and sandy beaches are a<br />

popular draw for British holidaymakers.<br />

In fact, the South West of England topped<br />

the list for bookings in 2018, with seven<br />

out of the 10 most popular locations<br />

close to the sea. The coastal resorts of<br />

Llandudno, Eastbourne, Torquay and<br />

Bournemouth are all top summer sellers<br />

for SuperBreak while Whitstable remains<br />

a favourite for those looking to sample<br />

local English wines and fresh oysters.<br />


46<br />

UK Holidays<br />

With families among the most popular<br />

clientele for a seaside holiday, operator<br />

Bourne Leisure has invested in its coastal<br />

resorts for 20<strong>19</strong>. Last month Butlin’s<br />

officially opened its new £40m pool facility<br />

in its Bognor Regis Resort, thought be one<br />

of the largest UK coastal investments in<br />

20<strong>19</strong>. Haven is also fulfilling its £100 million<br />

vision of future investment with extensive<br />

developments at five of its coastal parks.<br />

Meanwhile, according to Hoseasons,<br />

luxury properties have seen a 39% growth<br />

since 2017, with glamping and seafront<br />

studios proving popular with millennials.<br />

“Younger travellers should be a focus<br />

when it comes to selling the UK,” says Sally<br />

Henry, Sales Director at Hoseasons. “Recent<br />

research suggests that millennials are<br />

increasingly open to the idea of going on<br />

a staycation, so there’s a real opportunity<br />

for tech-savvy agents to invest in the right<br />

marketing channels, including social media,<br />

to attract a new generation of customers.”<br />

Sell it: SuperBreak offers a stay at the<br />

four-star Grand Hotel in Torquay priced from<br />

£62 per person, per night on a B&B basis in<br />

early September.<br />

superbreak.com/agents<br />

Escape to the country<br />

A retreat to the countryside isn’t only<br />

reserved for those looking for an active<br />

walking holiday, it can be enjoyed just as<br />

much via a scenic rail journey or sold to<br />

those that just want to cosy up next to<br />

the fire in the colder months. The hot tub<br />

appeal or ‘Bubble breaks’ as they’re known,<br />

“<strong>Selling</strong> a UK short<br />

break provides an<br />

additional revenue<br />

stream which can be<br />

profitable as the UK is<br />

not often discounted”<br />

Gary Gillespie, Head of Trade Sales,<br />

Super Break<br />

are proving popular autumn/winter sellers,<br />

with agency sales up 21% compared to<br />

2018. Opening in July 20<strong>19</strong> is Ullswater<br />

Heights in Cumbria, part of Hoseasons’<br />

Evermore Lodge Holidays Collection. The<br />

accommodation offers views across the<br />

Lake District and is priced from £308 for a<br />

three-night stay for four. “We’re continuing<br />

to see strong demand for higher-end<br />

accommodation, with a 20% year-on-year<br />

hike for lodges with features such as a<br />

hot tub and fireplace,” says Sally Henry,<br />

Hoeseasons. “The couple planning their<br />

honeymoon in Bali may be open to the<br />

idea of a relaxing post-wedding mini-moon<br />

just a few hours from home. Similarly, a<br />

weekend away in the Cotswolds with the<br />

grandchildren might be a good suggestion<br />

for the customers who are counting<br />

down to the cruise they’ve just booked.”<br />

Luxury rail travel is also on the up, Arena<br />

Rail Holidays has added several new UK<br />

itineraries for 20<strong>19</strong> including a five-day<br />

summer break to the Cotswolds and the<br />

Avon Valley. The tour journeys on the<br />

Gloucestershire Warwickshire Steam<br />

Railway through sleepy hamlets and the<br />

Malvern Hills. It even serves cream tea<br />

onboard... is there anything more British?<br />

Sell it: The Great West Way has added a<br />

‘Royal Journey’ to its portfolio of rail<br />

holidays, including visits to<br />

Windsor Castle and Eton.<br />

greatwestway.co.uk <br />







Get more from<br />

a short break with<br />

Super Break...<br />

With over 35 years’ experience working with <strong>Travel</strong> Agents across the UK, Super Break stands<br />

rmly at the centre of all things worth visiting. We pride ourselves on helping your customers<br />

get the most for their money and the best experiences from their ideal short breaks.<br />

Create your own break with:<br />

London & Regional Theatre<br />

UK Rail, Eurostar, Flights &<br />

Mini Cruises<br />

Dinner Deals<br />

Spa Breaks<br />

Afternoon & Cream Tea<br />

Friday Night Out<br />

Concerts & Events<br />

Attractions<br />

Visit: www.SuperBreak.com/agents<br />

Join us on Facebook at Superbreak for <strong>Travel</strong> Agents<br />

for exclusive deals, incentives & product news!

Visit USA News<br />



FOR<br />


American<br />

Airlines is to<br />

launch a new<br />

daily flight<br />

between<br />

Heathrow and<br />

Miami in October.<br />

American’s<br />

Miami hub serves<br />

as the airline’s<br />

gateway to the<br />

Caribbean,<br />

Mexico and Latin<br />

America, At the<br />

same time, joint<br />

business partner<br />

British Airways<br />

will add three<br />

additional weekly<br />

flights between<br />

London and<br />

Philadelphia.<br />

aa.com; ba.com<br />

Safety first for Maverick<br />

MAVERICK Helicopters, which operates flightseeing tours in Arizona<br />

and Hawaii, has received a major industry safety award.<br />

The award is Maverick Helicopters’ eighth in a row for its Las Vegas<br />

and Grand Canyon South Rim locations and the fourth consecutive<br />

award for its Maui, Hawaii, facility since it launched there in 2015.<br />

“Receiving one of the FAA’s highest honours for so many consecutive<br />

years is evidence of our dedication and standards to ensuring the<br />

safety of our guests,” said John Buch, President of Maverick Aviation<br />

Group, parent company of Maverick Helicopters.<br />

Maverick, which flies more than 250,000 guests combined each year<br />

from its various North American locations, says it holds the top safety<br />

record of any tourism-based aviation company in the world.<br />

Maverick offers commission to UK travel agents through key tour<br />

operator partners and also by contacting the UK office on Maverick@<br />

ttmworld.co.uk. maverickhelicopters.co.uk<br />

Premium New York<br />

New York City has its firstever<br />

outlet shopping centre. Empire<br />

Outlets has opened its doors on Staten<br />

Island. Just steps away from the<br />

Staten Island Ferry the 100-plus retail<br />

experiences include a Nike store, a<br />

Banana Republic store and Levi's.<br />

nycgo.com<br />

Orlando's new ride<br />

Hagrid's Magical Creatures<br />

Motorbike Adventure opens at<br />

Universal Orlando on <strong>June</strong> 13. The park<br />

says the latest addition at The<br />

Wizarding World of Harry Potter site<br />

will become the 'most highly themed,<br />

immerse rollercoaster experience at the<br />

resort.'. During the coaster 'flight' guests<br />

will twist, turn and rush backward as<br />

they travel through a dark forest with<br />

'live' trees at speeds of 50mph.<br />

universalorlando.co.uk<br />

Free in Baltimore<br />

Baltimore is again running a<br />

series of free events this summer,<br />

from festivals to music events to free<br />

entry into city museums. Artscape the<br />

largest free arts festival in the U.S. will<br />

feature over 150 vendors, and<br />

craftspeople and three outdoor stages<br />

with live music. capitalregionusa.org<br />

BLOG The car might be king in the U.S.<br />

but travel by train to experience some<br />

breathtaking journeys across the country.<br />

Whether its the scenic Great Smoky<br />

Mountains Railroad, the historic Durango<br />

& Silverton Narrow Gauge Railroad or<br />

Amtrak's contemporary California to<br />

Chicago, the options are numerous.<br />

More Blog content at visitusa.org.uk/Blog<br />

Look out for our Visit USA (UK) online <strong>Travel</strong> Update for the pick of members' news


ON...<br />







seaworldparks.co.uk<br />


HIT THE<br />


OF THE USA?<br />

Then check<br />

out our Visit<br />

USA UK<br />

members<br />

• Apollo<br />

Motorhome<br />

Holidays •<br />

Cruise America<br />

and Canada RV<br />

Rentals Inc<br />

• EagleRider •<br />

El Monte RV<br />

• Road Bear RV<br />

• The<br />

Motorhome<br />

Experts<br />

Trade key for U.S. specialist<br />

USA specialist Vacations to America is again running a concerted trade<br />

campaign to increase bookings through agents in 20<strong>19</strong>.<br />

After being a direct-sell operation for several years, the Hertfordshirebased<br />

luxury tour operator has embraced the trade in recent times – and<br />

that has helped boost sales, says Managing Director, Richard Wimms.<br />

“Sales are significantly ahead on this time last year. Our engagement<br />

with the travel trade and our passion behind the product we sell is what<br />

has kept us strong in the current market,” he added.<br />

The operator plans to visit 200 travel agents – both agencies and<br />

homeworkers - during April and May. It is also distributing a new<br />

monthly e-newsletter to the trade with features such as Property Of The<br />

Month, Agent Support, Destination Discovery and more.<br />

Agents can sign up via the Vacations to America website homepage.<br />

The operator is also planning a second edition of its agents’ reference<br />

guide, Buddy Book. vacationstoamerica.com<br />

Bradley International<br />

Airport (Hartford)<br />


When did you become a<br />

Visit USA member? Bradley<br />

International Airport (BDL)<br />

became a member of Visit<br />

USA in September 2018.<br />

What are the main benefits<br />

of your membership?<br />

Visit USA gives us access to<br />

trade events and one-onone<br />

time with agents we<br />

would not get to meet. We<br />

will be part of the Visit USA<br />

Road Show in October,<br />

where we will meet with<br />

agents in Glasgow, Leeds<br />

and London.<br />

What flights serve the<br />

airport from Ireland/UK?<br />

BDL is the second largest<br />

airport in New England. Aer<br />

Lingus operates a yearround<br />

service from Dublin.<br />

Passengers complete preclearance<br />

in Ireland; they<br />

land at BDL like a domestic<br />

passenger, which means a<br />

speedy passage through<br />

Immigration and Security.<br />

Where is the airport located?<br />

BDL is located in the heart<br />

of New England, between<br />

New York and Boston, and<br />

is easier and less stressful<br />

than some of the larger<br />

airports in the region.<br />

Agents should suggest it<br />

as a gateway to the entire<br />

New England region.<br />

Tell us about the airport's<br />

catering/retail opportunities.<br />

There's a great range,<br />

including national brands<br />

and regional favourites.<br />

bradleyairport.com<br />

Subscribe to the Visit USA (UK) online <strong>Travel</strong> Update at visitusa.org.uk


Davao City<br />

Capital of the Philippines’ second-largest and southernmost island, Davao City is Qatar<br />

Airways' newest destination, launching <strong>June</strong> 18. Laura Gelder finds out more<br />

The sprawling city of Davao is the capital<br />

of Mindanao, a province known as the<br />

bread basket of the Philippines as well<br />

as being home to the country's most<br />

ethnically diverse population, including<br />

many indigenous tribes.<br />

It’s a relatively modern city in a troubled<br />

region and agents should check for the<br />

latest Foreign and Commonwealth Office<br />

advice on Davao and Mindanao before they<br />

book a holiday. But with its cosmopolitan<br />

attractions surrounded by unique nature<br />

and some of the country’s most beautiful<br />

beaches, Davao is sure to be a tourism star<br />

of the future.<br />


City life<br />

For a quick history lesson, visitors should<br />

head to Davao Museum to peruse galleries<br />

on local tribes and Muslim communities,<br />

historical landmarks and memorabilia which<br />

will give cultural context to the region.<br />

Davao has a number of shopping malls<br />

but for local goods Aldevinco, next to the<br />

People's Park, is crammed with stalls where<br />

Mindanao's locals sell their handicrafts,<br />

including colourful malong blankets and<br />

batik-dyed clothing.<br />

Local coffee chain Blugre is a good spot<br />

for a snack and visitors can try its famous<br />

durian coffee and durian cheesecake -<br />

durian being the world's smelliest fruit!<br />

Green themes<br />

Davao is a city of superlatives. Towering<br />

over it is the Philippines’ highest mountain,<br />

Apo, it’s home to the largest eagle in the<br />

world and you’ll find some of the world’s<br />

largest fruit in its markets.<br />


In fact, nature is never very far away in<br />

Davao. The Davao Riverfront Complex<br />

houses the Crocodile Park, one of the<br />

city’s most popular attractions which<br />

houses a variety of wildlife as well as the<br />

Davao Butterfly House and the Tribu<br />

K’Mindanawan cultural village.<br />

The Philippine Eagle Center is home to<br />

these huge and critically endangered birds,<br />

who are cosseted in a forested enclosure<br />

in the foothills of Mount Apo along with an<br />


array of other reptiles and birds.<br />

Parks and gardens are abundant in Davao.<br />

If you’re just looking for a quick stroll, the<br />

expansive and breezy People’s Park is a<br />

good choice. The Malagos Garden Resort is<br />

home to many beautiful blooms including<br />

the endemic Waling-Waling orchid. Visitors<br />

can also explore the Malagos Chocolate<br />

Museum, visit the bird watching deck or bird<br />

feeding dome or relax in the Zen Garden or<br />

Waling Forest.<br />


TIME ZONE: GMT +8<br />

CURRENCY: Philippine peso<br />

(PhP) £1-65.86 PhP<br />

VISAS: No, British passports<br />

holders can stay 60 days<br />

LANGUAGES: Tagalog<br />

Cebuano, English<br />

CLIMATE: Tropical and humid.<br />

Rainfall is highest May–Oct.<br />

Dec–May is peak travel time.<br />

POPULATION: 1.633 million<br />

Davao is the largest city by<br />

area in the Philippines and<br />

the largest on Mindanao<br />

island where it's located.<br />

USEFUL CONTACT: tourism.<br />

davaocity.gov.ph<br />

GETTING THERE: cathaypacific.<br />

com; philippineairlines.com;<br />

etihad.com; qatarairways.<br />

com, all with a stop.<br />

DID YOU KNOW? The current<br />

President of the Philippines,<br />

Rodrigo Duterte, was the<br />

former mayor of Davao City<br />

for two decades and still has<br />

a home there today.<br />

Filipino fun<br />

Eden Nature Park is centred on activities,<br />

such as camping, trekking, horse riding,<br />

fishing and a zip line. <strong>Selling</strong> itself on its<br />

fresh mountain air, it has a bird walk, deer<br />

park and forest walking trail as well as<br />

Tinubdan, a cultural village.<br />

For more thrilling fun there is the Davao<br />

Wild Water Adventure where tourists can<br />

try river rafting down a 10km stretch of<br />

the mighty Davao River, zip lining with<br />

panoramic city views at Outland Adventure,<br />

or Deca Wakeboard Park. <br />


Explore more<br />

of the Philippines<br />

Embark on a memorable adventure to the heart of South East Asia and discover what<br />

makes the Philippines so magnificent. From the popular island getaways outside of<br />

Davao to the historic sights in Manila and Clark, visiting the Philippines is a spectacular<br />

journey with unlimited possibilities.<br />

Fly with us to any of our three gateways in the Philippines, including<br />

our newest destination Davao, launching 18th <strong>June</strong>.<br />


52<br />

48 hours in<br />

Edmonton<br />

A blend of city bustle and rural charm makes for the perfect<br />

itinerary in Alberta's capital, says Jessica Pook<br />




Day 1: City living<br />

Morning: With so much to see in<br />

such a short space of time, a<br />

Segway tour is the perfect way to<br />

explore leafy Edmonton, home to North<br />

America’s largest urban parkland. The<br />

two-wheeled tour will guide you through<br />

buzzy cityscapes and the scenic River<br />

Valley, which offers over 150km of trails<br />

attracting cyclists, walkers and Segway<br />

riders alike.<br />

Afternoon: Once you’ve found<br />

your bearings, it's time to delve<br />

into Edmonton’s history at the new<br />

Royal Alberta Museum. With a collection<br />

of 2.4 million artefacts, visitors can learn<br />

about Edmonton's archaeological and<br />

cultural background, from its changing<br />

landscapes to its indigenous people. And<br />

if you’re travelling with children, the new<br />

interactive bug room<br />

and digital sandbox<br />

“Spend an afternoon<br />

admiring the West<br />

Edmonton Mall,<br />

complete with the<br />

world’s largest indoor<br />

zipline and over 800<br />

shops!”<br />

is sure to be a hit.<br />

Fast forward to<br />

the present with<br />

an on-trend Urban<br />

Pedal Tour to<br />

explore Edmonton’s<br />

top craft beer<br />

taprooms and<br />

breweries. Use<br />

your pedal power<br />

on this 15-person<br />

U-shaped bike to take in views of the River<br />

Valley before stopping for a refreshing<br />

brew. If there’s still time, hop over to Old<br />

Strathcona, one of Edmonton’s trendiest<br />

neighbourhoods, and explore the local<br />

boutiques, art galleries and music shops<br />

on offer.<br />

Evening: For those that like to learn<br />

a thing or two in the kitchen,<br />

Kitchen by Brad offers cooking classes<br />

which use ingredients sourced from the<br />

surrounding area. Groups can partake in a<br />

three-hour class to create a custom menu<br />

with the help of some talented local chefs.<br />

Finish the evening with a stroll around 4th<br />

Street Promenade, a sophisticated<br />

neighbourhood featuring fine food, hip<br />

boutiques and even a neon sign museum.<br />

Day 2: The wild and wacky<br />

Morning: Leave the bright lights of<br />

the city behind and go in search of<br />

some of nature’s most iconic creatures –<br />

the bison. Less than an hour from<br />

Edmonton city, Elk Island National Park is<br />

home to the bison conservation facility<br />

where visitors can take part in the Bison<br />

Backstage Tour and learn about these<br />

shaggy giants with demonstrations,<br />

hands-on activities and a tour of the<br />

reserve. Whilst in the national park there’s<br />

plenty of opportunity to explore by foot or<br />

by water with a kayak or paddleboard.<br />

Afternoon: Spend an afternoon<br />

immersing yourself in the West<br />

Edmonton Mall, complete with the world’s<br />

largest indoor zipline! With over 800<br />

shops, a waterpark and countless<br />

restaurants, it’s easy to while away the<br />

hours.<br />

Evening: Spend an<br />

evening at Prairie<br />

Gardens and Adventure<br />

Farm. At a Fire Roasters<br />

Long Table Dinner diners<br />

share a gourmet fivecourse<br />

meal made with<br />

organic produce from this<br />

35-acre farm, cooked over<br />

an open fire. Listen to<br />

Farmer Tam's stories<br />

gathered from over 60<br />

years of farming and promoting<br />

sustainable agriculture and responsible<br />

tourism. <br />





60<br />

58<br />

62<br />

65<br />









54<br />

the review<br />

Off-season<br />

itineraries for<br />

Insight Vacations<br />

INSIGHT Vacations is offering<br />

an early payment discount<br />

for its 20<strong>19</strong>-20 brochure<br />

trips, which includes two<br />

new itineraries in the<br />

Mediterranean.<br />

The new 15-day Glories of<br />

Greece and Three Continents<br />

Cruise and 11-day Athens<br />

and Three Continents Cruise<br />

explore Greece by land before<br />

setting sail on a seven-night<br />

cruise, starting in Athens and<br />

taking in the coast of Egypt,<br />

Israel, Cyprus, Rhodes and<br />

Kusadasi in Turkey before<br />

disembarking in Athens.<br />

The tours form part of Insight<br />

Vacations’ 20<strong>19</strong>-20 brochure,<br />

a collection of escorted<br />

journeys departing between<br />

October 20<strong>19</strong> and April 2020.<br />

Agents can save 5% on any<br />

20<strong>19</strong>-20 booking when paid<br />

in full by August 29, 20<strong>19</strong>.<br />

insightvacations.com/uk/<br />

Funway unlocks Florida<br />


FUNWAY Holidays has launched<br />

a three-month ‘Florida Unlocked’<br />

campaign, designed to provide<br />

agents with destination training on<br />

the less familiar areas of Florida.<br />

The eight state partners<br />

highlighted in the campaign are<br />

Bradenton, Sarasota, Tampa Bay,<br />

St. Pete/Clearwater, Panama City<br />

Beach, Daytona Beach, SeaWorld,<br />

Fort Myers and Sanibel.<br />

Key features include an<br />

interactive website and app - a<br />

first for Funway Holidays - with<br />

product quizzes, videos, ‘fun facts’<br />

and events.<br />

Agents also have the opportunity<br />

to create their own version of<br />

Florida Unlocked, to then promote<br />

with their customer database.<br />

Prizes include Red Letter Days,<br />

vouchers, a stay in Tampa Bay,<br />

goody bags and an Apple Watch.<br />

Agents must complete all<br />

destination quizzes, including on<br />

the website, to be entered into the<br />

prize draw.<br />

Commenting on ‘Florida<br />

Unlocked’, Malcolm Davies,<br />

Funway’s Product Destination<br />

Manager, said: “The campaign<br />

has been developed based on<br />

feedback from our 500 Club of<br />

Preferred Partner <strong>Travel</strong> Agents.<br />

Our research revealed that one of<br />

the priorities for travel agents was<br />

more destination training.”<br />

Funway says it is planning to<br />

roll out the Unlocked concept to<br />

other destination, with ‘Caribbean<br />

Unlocked’ likely to be next.<br />

funwaya4agents.co.uk<br />

If Only and Abu<br />

Dhabi’s prize draw<br />

IF ONLY has teamed up with<br />

the Abu Dhabi Department<br />

of Culture and Tourism to<br />

offer agents a prize every<br />

month until December.<br />

Agents who make a booking<br />

to Abu Dhabi for three nights<br />

or more will be automatically<br />

entered into the draw to win<br />

Ferrari driving experiences,<br />

Jo Malone goodies and<br />

pampering sessions.<br />

The incentive is part of<br />

the ‘Abu Dhabi – find your<br />

amazing’ campaign, designed<br />

to highlight the destination’s<br />

appeal to couples, families,<br />

thrill-seekers, nature lovers<br />

and culture enthusiasts.<br />

If Only is also offering<br />

themed goody bags to agents<br />

who post their ‘amazing<br />

Abu Dhabi’ experiences<br />

by using the hashtag -<br />

#myamazingabudhabi.<br />

ifonly.net<br />

<strong>Travel</strong>pack<br />

Bangkok, Elephant Hills & Phuket<br />

<strong>Travel</strong>pack has a<br />

special deal for 9nts<br />

in Thailand starting<br />

fr£1499pp, includes<br />

flights, accommodation,<br />

transfers<br />

and<br />

excursions. For <strong>Travel</strong><br />

between 5 Aug - 30 Sep<br />

<strong>19</strong>. To book contact 0208<br />

585 4020 or email -<br />

holidays@travelpack.com<br />

Virtual reality training from the Seychelles<br />

THE Seychelles Tourism Board<br />

plans to expand its training tool kit<br />

to include virtual reality fam trips.<br />

The videos will be available at<br />

seychellessuperstar.co.uk later this<br />

year and will cover topics from<br />

transport to accommodation.<br />

Christine Vel, Director UK &<br />

Ireland, Seychelles Tourism Board<br />

said: “The trade account for 90%<br />

of total sales to the Seychelles,<br />

so it’s important they can sell the<br />

destination as if they have been<br />

there themselves.” seychelles.travel<br />


Win a journey to Jersey<br />



Book 60 days prior and receive 15% Discount on Rates!<br />

PLUS Book now for a minimum of 7 Nights and receive<br />

50% OFF Return Seaplane Transfers!<br />

Valid for stays between<br />

01 Nov <strong>19</strong> – <strong>19</strong> Dec <strong>19</strong> and 01 May 20 – 31 Oct 20<br />


PREMIER HOLIDAYS is giving<br />

agents the chance to win<br />

a trip to Jersey, including<br />

accommodation and travel, to<br />

celebrate the launch of its latest<br />

Channel Island campaign.<br />

The promotion includes<br />

special deals to encourage<br />

clients to travel with Condor<br />

Ferries, such as complimentary<br />

meals, free afternoon tea<br />

packages, free half -board<br />

upgrades and five nights for the<br />

price of four.<br />

For example, agents can book<br />

Jersey from £445pp for fivenights<br />

at Beachcombers Hotel,<br />

staying between July 1-18,<br />

including a free three-course<br />

dinner on the first night.<br />

There’s also a seven-night<br />

package at the Pandora Hotel<br />

from £545pp between July 1-18<br />

and September 1-30, with a free<br />

bottle of wine on arrival. Agents<br />

can also book offers to both<br />

Jersey and Guernsey flying from<br />

Gatwick and regional airports.<br />

Those who book one of the<br />

offers will be entered into a<br />

prize draw to win a three-night<br />

holiday to Jersey, staying at<br />

the Radisson Blu Waterfront<br />

Hotel and including sea travel<br />

with a car. To enter, agents<br />

should email their booking<br />

reference and ABTA number<br />

to condorbreak@premierholidays.<br />

co.uk before <strong>June</strong> 30, 20<strong>19</strong>.<br />

Posters, flyers and social<br />

media assets are available<br />

to download from Premier’s<br />

website at:<br />

trade.premierholidays.co.uk<br />



Book by 31 May 20<strong>19</strong> and receive<br />

15 % OFF all bookings arriving from now – 31 Oct <strong>19</strong><br />


Up to 2 Kids stay for FREE with parents<br />

Valid for all stays between 01 Jun – 31 Jul <strong>19</strong><br />

Osborne & Ebel<br />

TRADE-FRIENDLY wholesaler<br />

Osborne & Ebel has a special<br />

deal for the Sheraton Full<br />

Moon Resort Maldives. Five<br />

nights start from £375pp on<br />

a full-board basis, including<br />

return speedboat transfers.<br />

For travel May 1 to September<br />

30 20<strong>19</strong>. The resort is a short<br />

boat transfer from Male Airport with excellent access to great<br />

diving spots, pristine beaches and great F&B options. For<br />

details contact: sales@osborneandebel.com<br />



Reduced Rates for Adults + 1st Child FREE<br />


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56<br />

the review: cruise<br />

Cruise Update<br />

Cruise focus for Shearings<br />



CLIA UK &<br />

Ireland Director<br />

I’M PLEASED to say that last<br />

month was a very busy and<br />

exciting one here at CLIA.<br />

We held our annual<br />

flagship<br />

three-day<br />

conference in the port of<br />

Southampton, where a<br />

record-breaking 750 CLIA<br />

delegates attended.<br />

All agents had the chance<br />

to visit two of three ships -<br />

Celebrity Edge, MSC Preziosa<br />

and Queen Mary 2 - hear<br />

from expert speakers both<br />

in and outside of the cruise<br />

industry, and even had<br />

a surprise visit from Sir<br />

Richard Branson who spoke<br />

about his exciting plans for<br />

Virgin Voyages.<br />

CLIA also announced it will<br />

hold a Cruise360 event in<br />

Malta from October 28-30.<br />

The event offers a<br />

panoramic view of the<br />

cruise industry by bringing<br />

together travel agents, ports<br />

and destinations, cruise<br />

lines and industry suppliers.<br />

Four amazing ships will<br />

be docked in the beautiful<br />

cruise port of Valetta, with<br />

delegates able to visit<br />

Holland America Line’s<br />

Koningsdam or Regent Seven<br />

Seas’ Voyager as well as<br />

Celebrity Cruises’ Celebrity<br />

Edge. There’ll also be time to<br />

enjoy the destination.<br />

Cruise360 is open to all<br />

CLIA agents across Europe.<br />

For more information and<br />

to register for a space, visit<br />

cruiseexperts.org.<br />

AGENTS can take advantage<br />

of early booking discounts and<br />

earn Love2Shop vouchers when<br />

booking a 2020 river cruise with<br />

Shearings Holidays.<br />

The offer follows the launch<br />

of the operator’s largest river<br />

cruise brochure to date, with a<br />

14-page worldwide rivers section<br />

and detailing sailings on its new<br />

partner line Amadeus Cruises.<br />

Early booking prices, as well as a<br />

discount of £100 per couple, can<br />

be got until <strong>June</strong> 14. In addition,<br />

agents will earn a £25 Love2Shop<br />

voucher for every 2020 river cruise<br />

booked before <strong>June</strong> 30, 20<strong>19</strong>.<br />

Agents can offer a luxury eightday<br />

itinerary such as Classic Cities<br />

of the Danube, Danube Rhapsody,<br />

Spring Gardens Extravaganza<br />

or Classic Rhine to Switzerland<br />

onboard the five-star Amadeus<br />

Silver II, Amadeus Star, Amadeus<br />

Silver III or Amadeus Imperial.<br />

Prices start from £1659pp and are<br />

bookable with coach, air or rail<br />

connections and its Home Connect<br />

domestic transfer service.<br />

A-Rosa also features heavily<br />

within the brochure, with 10 new<br />

itineraries including a five-day Paris<br />

and Versailles itinerary, priced<br />

from £789pp. Various departures<br />

on A-Rosa Alva, the newest ship<br />

to join the fleet on the Douro,<br />

are featured and CroisiEurope<br />

will focus on themed and special<br />

event-based cruises for 2020.<br />

Shearings also has its first Ocean<br />

Cruises mini brochure, which<br />

includes Hurtigruten and Holland<br />

America Line.<br />

shearingsagent.com<br />

New ocean and river cruise brochures from Titan <strong>Travel</strong><br />

WITH 48 new ocean cruises and<br />

13 new river sailings, Titan <strong>Travel</strong>’s<br />

latest brochures showcase the<br />

best in luxury cruising, immersive<br />

experiences and new paddlewheeling<br />

tours.<br />

For 2020, clients can set sail on<br />

a Fred. Olsen worldwide fly-cruise<br />

itinerary such as the new Vietnam,<br />

Hong Kong and Singapore with<br />

Phuket itinerary.<br />

Six new Azamara Club Cruise<br />

itineraries will also depart in 2020<br />


offering double rewards and<br />

double the cash on any Edge<br />

Class booking made before<br />

August 28, 20<strong>19</strong>.<br />

As part of the campaign,<br />

clients staying on the Celebrity<br />

Edge in Edge Class or in an<br />

Ocean View stateroom can<br />

enjoy a complimentary classic<br />

drinks package for the first<br />

two guests, worth £55 a day,<br />

and pre-paid gratuities. A<br />

third guest will also receive<br />

50% off the cruise-only fare<br />

as well as the drinks package<br />

offer and pre-paid gratuities.<br />

Agents will receive their<br />

Celebrity Rewards points at<br />

the time of booking.<br />

celebritycentral.co.uk<br />

AGENTS can save a<br />

guaranteed £1,000 per couple<br />

when booking a 2020 Europe<br />

river cruise with Scenic.<br />

The full collection includes<br />

bestselling journeys along the<br />

Rhine and Douro as well as<br />

new sailings along the lower<br />

Danube and South of France.<br />

Clients will enjoy free door-todoor<br />

chauffeur transfers on<br />

any itinerary as well as return<br />

flights from UK airports,<br />

five-star ships with a Scenic<br />

Sun Lounge Butler service<br />

for all and complimentary<br />

beverages all day.<br />

avaloncruisies.co.uk<br />

including a 16-day South Africa<br />

Voyage and Safari.<br />

River cruising is up 40% and<br />

Titan has partnered with<br />

Uniworld for all luxury river<br />

cruise 2020 departures. It has<br />

added Enchanting Towns of<br />

the Rhine, Scenic Sights of the<br />

Beautiful Moselle and Voyage to<br />

the Danube Delta to its portfolio,<br />

along with a new paddle-wheel<br />

river cruise along the Loire Valley.<br />

titantravel.co.uk<br />


Ottawa<br />

the review: trade show report 57<br />

CANADA<br />

Canada’s dream team on a mission<br />

Canada’s indigenous tourism came centre stage at a landmark mission to the<br />

UK, as WestJet launched its Dreamliner service to Calgary Julie Baxter reports<br />

APRIL 30<br />

20<strong>19</strong><br />

Development dreams...<br />

Keith Henry, President and CEO, of<br />

the Indigenous Tourism Association<br />

of Canada led the indigenous tourism<br />

delegation. He said: ”Visitor interest in<br />

indigenous experiences is very strong from<br />

the UK and the mission was designed to<br />

help connect travellers to product they will<br />

love, via the trade. We now have over 1800<br />

indigenous tourism businesses in Canada<br />

and over 130 of those are export-ready<br />

with 30 ready-to-go, flexible packages. We<br />

can offer once-in-a-lifetime opportunities<br />

ranging from high-end boutique hotels to<br />

remote cultural centres and rural activities.<br />

We have product and experiences for every<br />

type of traveller, yet currently less than 1%<br />

of UK sales includes an indigenous tourism<br />

experience, so there is huge room for<br />

growth. Indigenous sales are up 23% and<br />

out-pacing general tourism sales, something<br />

is really beginning to change but the research<br />

shows, demand is far greater than the current<br />

purchasing figures would suggest. We’re<br />

not talking about rewriting itineraries, but<br />

rather building diversity into them by adding<br />

indigenous experiences along current routes.<br />

Once people visit Canada they are seven<br />

times more likely to go back, so extending the<br />

product is not just about selling product today<br />

but building longer term repeat visits.”<br />

Hot competition...<br />

WestJet’s new Dreamliners feature new<br />

long-haul Business, Premium and Economy<br />

cabins with enhanced seats, catering and<br />

service. Flights depart daily from London<br />

Gatwick to Calgary, and vice versa.<br />

westjet.com<br />


Dreamliner debut...<br />

Arved von zur Muehlen, EVP and Chief<br />

Commerical Officer at WestJet which<br />

hosted the mission onboard the inaugural<br />

Calgary-Gatwick Dreamliner service. He<br />

said: “WestJet is transforming from a classic<br />

low cost carrier to a full-service business<br />

and leisure airline. We are doing that by<br />

enhancing our popular Economy product, and<br />

adding best-in-class Premium and Business<br />

cabins. We believe our new Dreamliner cabins<br />

now offer the best product flying across the<br />

Atlantic. It’s a competitive market but we have<br />

some key advantages. Firstly, the hardware<br />

– the seats and the food; secondly the staff –<br />

delivering WestJet’s unique service and culture<br />

of care which comes from the fact that all<br />

staff are shareholders. Our’s is an airline with<br />

personality, with a fun attitude and a deep<br />

connection to the community we come from.<br />

That is why working in partnership with the<br />

members of Treaty 7 of Southern Alberta<br />

and other indigenous groups has been so<br />

important. A meaningful connection with the<br />

communities we serve is key to all we do. The<br />

feedback we get is exceptional, the challenge<br />

is to make sure everyone considering a trip to<br />

Canada knows about it too.”<br />


“The pathway to a traveller’s<br />

wallet is through their<br />

hearts. They want<br />

transformative experiences”<br />

David Goldstein, Destination Canada<br />

Dream destination...<br />

David Goldstein, President and CEO<br />

Destination Canada He said: “I have a<br />

passion for telling Canada’s story and that<br />

story is not complete without the stories of<br />

our indigenous people. Telling it is vital as we<br />

reconcile our history but also to differentiate<br />

ourselves. The pathway to a traveller’s<br />

wallet is through their hearts. They don’t just<br />

want an experience but a transformative<br />

experience. Transformative tourism has to<br />

begin with the essence of the place and the<br />

people, and for Canada that has to include<br />

our indigenous people. People talk about the<br />

‘value proposition’ of tourism, but ours is a<br />

values proposition, and our values are based<br />

around inclusion of all. This new WestJet<br />

route is an important pathway between<br />

the consumers and the indigenous tourism<br />

product and stories of Alberta, and beyond.”<br />


58<br />

the review: show preview<br />

Experience Latin America<br />

Europe’s only trade event dedicated to Latin America takes place this <strong>June</strong> 10-12 and will<br />

join 145 exhibitors and 400 buyers, including agents, at Chelsea Football Club<br />

Organised by the Latin America <strong>Travel</strong><br />

Association (LATA) Experience Latin<br />

America (ELA) is an exclusively B2B<br />

event which aims to showcase the best<br />

Latin American product and connect<br />

key European buyers with exhibitors.<br />

LATA and ELA’s mission is to expand and<br />

diversify the UK travel market to Latin<br />

America and the event will encompass<br />

meetings, networking opportunities,<br />

seminars covering important issues in the<br />

industry and social events.<br />

Growth update<br />

Up until the end of April 20<strong>19</strong> there has<br />

been a 2.2% decrease in UK departures<br />

to Latin America compared to 2018, and<br />

that’s despite total UK outbound figures<br />

dropping by 3.7% during the same period!<br />

The data, provided by Forward Keys,<br />

indicates that top LATAM destinations<br />

for UK travellers are Mexico, accounting<br />

for around 22%, followed by Brazil (17%),<br />

Peru (8.9%) and Colombia (8.8%).<br />

Key growth areas are Brazil (+5.1%),<br />

Peru (+3.7%), Argentina (+7.4%) and the<br />

Dominican Republic (+17.7%). Niche<br />

destinations have also seen significant<br />

growth such as the Galapagos Islands<br />

(+20.6%), Guyana (+8.2%), Guatemala<br />

(+10.9%) and Honduras (+8.8%). Bookings<br />

for May to October show Dominican<br />

Republic, Chile, Argentina, Costa Rica and<br />

Ecuador as hotspots.<br />

The seminar<br />

programme<br />

There will be a new, improved<br />

and interactive format to ELA’s<br />

seminar programme, aimed to engage<br />

with attendees and create a dialogue<br />

about key trends and issues in the region.<br />

New for 20<strong>19</strong>, each day will kick off<br />

with a breakfast seminar. Themes, from<br />

Monday to Wednesday, are: 20<strong>19</strong> Latin<br />

America booking statistics and trends,<br />

working with the UK travel industry and a<br />

LATA Sustainability Charter update.<br />

The main seminar topics are: going<br />

beneath the surface of wellness and<br />

wellbeing, choice, challenge and change<br />

in adventure travel and transformation<br />

at the intersection of luxury and<br />

sustainability.<br />

Each will start with an informative<br />

presentation before participants are<br />

divided into groups to discuss and debate<br />

key topics. Speakers include Dr. Raj Joshi<br />

an adventurer, expedition leader and MD<br />

of the Transformational <strong>Travel</strong> Council.<br />

LATA Achievement Awards<br />

Recognising individuals and<br />

companies who have made<br />

exceptional contributions to<br />

the development of travel to<br />

Latin America, the ten 20<strong>19</strong><br />

categories will recognise<br />

the best airline, cruise<br />

operator, destination, DMC,<br />

hotel, marketing campaign,<br />

tour operator and product<br />

launch. There’s also an accolade for<br />

sustainability and a ‘people’ award.<br />

Winners are selected by a judging<br />

panel of key figures, including Danny<br />

Callaghan, General Manager of LATA, and<br />

announced on the Monday.<br />


JUNE 10-12, 20<strong>19</strong><br />




This year<br />

travel agents<br />

will attend for<br />

the first<br />

time, around<br />

80 are<br />

registered<br />

Topics cover<br />

themes like wellness,<br />

adventure, luxury<br />

and sustainability<br />


the review: ela interview 59<br />

Still going for green<br />

Laura Gelder speaks to Colin<br />

Stewart before the sixth<br />

Experience Latin America - his<br />

second as Chairman of LATA<br />

QWhat’s new for ELA 20<strong>19</strong>?<br />

A: After five years we’re moving from<br />

Canary Wharf to Chelsea Football Club, an<br />

internationally-recognised venue that will<br />

give us room to grow. I think it’s a great<br />

showcase for what London and LATA have<br />

to offer.<br />

In the past our seminars overlapped with<br />

meetings but this year, every day between<br />

1-2pm, there will be a break in meetings<br />

so that everyone can benefit from the<br />

programme, which was put together after<br />

consulting members and covers themes<br />

like wellness, adventure, luxury and<br />

sustainability.<br />

We’ve also really focused on social<br />

activities and have scheduled an event<br />

for every evening in an effort to keep<br />

everyone together. There’s the ninth<br />

LATA Achievement Awards, an informal<br />

barbeque hosted by Procolombia, and<br />

the ELA Fiesta which will take place in a<br />

unique venue under Stamford Bridge.<br />

QWhat are you most looking forward<br />

to? A: I’m excited about meeting our<br />

exhibitors – we’re 10% up in numbers<br />

this year but my objective is to meet with<br />

all 145 of them. I like to think of us as a<br />

family and I want to engage with everyone<br />

- hear about their experiences and learn<br />

about their products.<br />



“We are seeing growth to<br />

Latin America in 20<strong>19</strong>, to<br />

Brazil, Peru, Argentina and<br />

the Dominican Republic<br />

especially<br />

QWhat does ELA offer attendees?<br />

A: Our exhibitors come for our 400<br />

quality buyers from 18 countries. We offer<br />

the value of networking and the potential<br />

to connect with new business and<br />

increase traffic to Latin America. Our aim<br />

is to be Europe’s prime B2B LATAM event.<br />

QAre you still majoring on<br />

sustainability?A: Since we launched<br />

the Sustainability Charter last year we’ve<br />

attracted 90 members, ranging from<br />

tourist boards to DMCs to tour operators.<br />

The idea of it was to put a mark in the<br />

sand and make sustainability part of<br />

our core values. For ELA we’re looking<br />

at ensuring all brand materials and<br />

goodie bags are recyclable and we’ll have<br />

hydration stations with glass bottles.<br />

QWhat big issues are on the agenda?<br />

A: Brexit, of course, and how it might<br />

affect travel to the region, and overtourism<br />

– how we can work together to be careful<br />

about what we promote. A number of<br />

members target the luxury market and I<br />

think there’s real opportunity to tap into<br />

that and compete with Asia and Africa.<br />

QHow is the region faring this year?<br />

A: We’re seeing growth, to Brazil,<br />

Peru, Argentina and the Dominican<br />

Republic especially. Niche destinations<br />

such as the Galapagos, Guatemala and<br />

Guyana are also doing well. Norwegian<br />

has a new flight into Rio and Air Europa<br />

opens a new route to Panama in <strong>June</strong> and<br />

a codeshare with COPA will also opens up<br />

countries like El Salvador and Guatemala.<br />

It’s a region that’s growing and there are<br />

still undiscovered places.<br />


60<br />

the review: trade show report<br />

High five on show out west<br />

The 25th International Roundup (IRU) took place in Spearfish,<br />

South Dakota, in the state’s Black Hills country. Steve Hartridge,<br />

the only UK trade journalist at the show, rounds up the news<br />

APRIL 28-<br />

MAY 1, 20<strong>19</strong><br />

IRU is ‘essential’<br />

REGIONAL tourism shows<br />

like IRU remain an essential<br />

shop window for some of<br />

the U.S.’s less-visited states,<br />

said tourism officials.<br />

James Scoon, Director of<br />

Global Sales and Services at<br />

the Wyoming Office of<br />

Tourism, said: “Many<br />

excellent tourism products<br />

just can’t afford to travel<br />

over to meet with tour<br />

operators in their own<br />

countries. Through the<br />

Great American West<br />

consortium and IRU,<br />

Wyoming can do so much<br />

more in terms of outreach.”<br />

Nancy Richardson,<br />

International Trade Specialist<br />

for Idaho Department of<br />

Tourism, said: IRU is an<br />

essential show as it brings<br />

tour operators with a<br />

“proven passion for the<br />

region” together with<br />

destinations and products<br />

looking to attract more<br />

international visitors.<br />

“Our Great American West<br />

country offices (including KBC<br />

in the UK) do a great job in<br />

bringing buyers here that<br />

understand the region. That<br />

makes our own tourism<br />

suppliers very comfortable<br />

and focused in the meetings.”<br />

On the tourism trails<br />

TOUR operators from 10 important to South Dakota and<br />

countries gathered in Spearfish,<br />

South Dakota (April 28-May 1), to<br />

the region. We are not the bestknown<br />

area in the U.S. but we<br />

discover the latest tourism want to share the state with the<br />

products and attractions in five world. We have great things here:<br />

states: South Dakota, North national parks like the eerie<br />

Dakota, Wyoming, Montana and<br />

Idaho, a region collectively known<br />

as the ‘Great American West’.<br />

Badlands, where Mother Nature<br />

is at her best; real Wild West<br />

towns like Deadwood; wildlife in<br />

The suppliers represented Custer State Park; and kayaking<br />

interests that included hotels, and fishing on the Missouri River.”<br />

ranches, scenic train rides, Marlee Iverson, International<br />

museums, reptile parks, motor <strong>Travel</strong> Trade Manager for<br />

cycle tours, Native American<br />

attractions and even the largest<br />

mountain carving in progress in<br />

the world, the Crazy Horse<br />

Memorial in South Dakota.<br />

Montana Office of Tourism, said:<br />

“IRU is always really good for us.<br />

As a five-state association, we<br />

collectively use our resources at<br />

this show. We know that UK<br />

UK tour operators at visitors interested in say, our<br />

International Roundup (IRU) cowboy culture, Mount Rushmore<br />

included America as You Like it National Memorial or Yellowstone<br />

and Discover North America. National Park don’t really<br />

Cole Irwin, Global <strong>Travel</strong> Trade recognise state borders.”<br />

Director, South Dakota International Roundup<br />

Department of Tourism, said IRU<br />

provides the perfect showcase to<br />

talk about “the many great things”<br />

the state offers visitors.<br />

“International tourism is very<br />

contributes around $127 million<br />

dollars in future visitor spend in<br />

the five-state region, said Mathias<br />

Jung, CEO of show organiser,Rocky<br />

Mountain International.<br />


GUNSLINGERS still<br />

roam the streets of<br />

Deadwood, South Dakota,<br />

in the summer. Three live<br />

‘shoot-outs’ take place<br />

daily (except Sunday) on<br />

Main Street. And each<br />

evening sees a familyfriendly<br />

re-enactment of<br />

the capture and trial of<br />

Jack McCall, who shot Wild<br />

Bill Hickok, the famous<br />

lawman and gambler.<br />

deadwoodalive.com<br />

RIDE the West Tours<br />

offers guided Harley-<br />

Davidson excursions –<br />

from five to 10 days – on<br />

the backroads of the<br />

Northwest U.S. “We will be<br />

making a big push in 2020<br />

to attract the attention of<br />

UK tour operators and<br />

their agents,” said owner<br />

Todd Godfrey.<br />

ridethewesttours.com<br />

HOT Springs, South<br />

Dakota, is home to the<br />

largest concentration of<br />

mammoths in the world.<br />

Visitors can tour an indoor<br />

active dig and view fossils<br />

that date from the Ice Age.<br />

There’s also a hands-on<br />

learning area for children.<br />

mammothsite.org<br />

IDAHO State Museum in<br />

Boise explores the link<br />

between Idaho’s people<br />

and the landscapes they<br />

live in via a series of<br />

interactive galleries. history.<br />

idaho.gov/location/museum<br />


the review: trade show report 61<br />

Rich North Dakota<br />

PERHAPS the least-known of<br />

the five Great American West<br />

states, “North Dakota is big<br />

on natural beauty, legendary<br />

trails, small-town charm and<br />

outdoor adventures,” said<br />

Fred Walker, International<br />

Marketing Manager for North<br />

Dakota Tourism.<br />

“From wagon trails, Native<br />

American pow wows,<br />

ranches, Fort Abraham State<br />

Park – where General George<br />

Custer was stationed and<br />

there is a reconstruction of<br />

his home and barracks –<br />

towns like Bismarck and<br />

Fargo, great golf courses and<br />

mountain biking in beautiful<br />

Theodore Roosevelt National<br />

Park, we have plenty to<br />

offer… and invariably visitors<br />

comment on our big skies,<br />

clean air, open spaces,<br />

uncrowded attractions and<br />

roads,” he added.<br />

Join a pow wow<br />

THERE are more than 30,000<br />

Native Americans living in<br />

North Dakota today and<br />

there are plenty of ways<br />

visitors can learn all about the<br />

many tribes’ cultures and<br />

traditions. There are several<br />

pow wows year round, with<br />

the best-attended being the<br />

United Tribes International<br />

Pow wow in Bismarck, which<br />

takes place September 6-8<br />

20<strong>19</strong>. The weekend features<br />

singing, dancing and<br />

drumming competitions, arts<br />

and crafts, and both<br />

traditional and modern foods.<br />

ndtourism.com<br />

Wild times live on in Cody<br />

AGENTS should recommend Museum charts his life and those<br />

Cody, Wyoming, to clients looking<br />

for a genuine taste of the Wild<br />

Wild West days; The Whitney<br />

Western Art Museum features<br />

West, says the destination’s works by some of the first artists<br />

Marketing Director.<br />

Close to Yellowstone National<br />

Park, the town was founded by<br />

Buffalo Bill Cody and is also known<br />

for legendary sharpshooter Annie<br />

Oakley (of Annie Get Your Gun<br />

fame) – and that history is told in a<br />

who headed west to capture<br />

Native Americans and Yellowstone<br />

scenes on canvas and through<br />

bronze pieces and sculptures; the<br />

Plains Indian Museum tells the<br />

story of Native Americans when<br />

the West was being settled, and<br />

number of first-rate visitor how they live today; the Firearms<br />

attractions, says Claudia Wade.<br />

“We put a real emphasis on<br />

authenticity and being genuine.<br />

Our top attraction, the Buffalo Bill<br />

Center of the West, is a worldrenowned<br />

Museum features weaponry used<br />

in the settlement of the West; and<br />

the Natural History Museum<br />

explains the eco-system and<br />

wildlife around Yellowstone in a<br />

facility.<br />

way that enhances guests’<br />

A Smithsonian affiliate musuem,<br />

it tells the story of the legends and<br />

peoples of the West.<br />

The center is actually five<br />

museums in one: The Buffalo Bill<br />

understanding of the park.<br />

From <strong>June</strong> 1 to August 31, Cody<br />

also features a nightly rodeo,<br />

starring bulls, steers, cowboys<br />

and cowgirls. codyyellowstone.org<br />

1880 Train steams through the Black Hills<br />

THE 1880 Train is a scenic steam<br />

engine ride through the Black<br />

Hills of South Dakota. It travels<br />

the one-mile route between Hill<br />

City and Keystone in about one<br />

hour. Along the way an onboard<br />

host points out scenic<br />

attractions and talks about the<br />

history of the area.<br />

1880train.com<br />



320 GUEST RANCH, near<br />

Big Sky in Montana,<br />

provides cowboy<br />

experiences suited to all<br />

levels of riders. Located<br />

just 45 minutes from the<br />

West Entrance to<br />

Yellowstone National<br />

Park, the ranch also offers<br />

Blue Ribbon Fly Fishing<br />

and a weekly Chuckwagon<br />

BBQ in the summer, as<br />

well as trail rides.<br />

320ranch.com<br />

UNDER CANVAS offers<br />

upmarket glamping close<br />

to some of the USA’s most<br />

popular parks. The safariinspired<br />

tents come with<br />

king-size beds and even<br />

housekeeping and a<br />

wood-burning stove. “We<br />

are perfect for those UK<br />

visitors looking to wake to<br />

the sounds of nature just<br />

minutes away from<br />

beautiful parks like<br />

Yellowstone, Glacier,<br />

Mount Rushmore and<br />

many others,” said Guest<br />

Experience Manager<br />

Stephen Nelson.<br />

undercanvas.com<br />

THE world’s only ‘Corn<br />

Palace’, featuring<br />

elaborate oversized<br />

murals made from maize,<br />

is the premier attraction<br />

in Mitchell, South Dakota.<br />

On Main Street, it was<br />

built in 1892 to illustrate<br />

the state’s booming<br />

agricultural sector.<br />

Those who visit for the<br />

annual Corn Palace<br />

Festival in late August will<br />

find food trucks, live<br />

music and more.<br />

cornpalace.com<br />

THE next International<br />

Roundup will be held in<br />

Casper, Wyoming, from<br />

April 26-29 2020.<br />

internationalroundup.com<br />


62<br />

the review: trade show report<br />

SPAIN<br />

‘Vivolution’ in Cadiz<br />

Advantage members gathered in Cadiz for the consortium’s annual<br />

conference, where the emphasis was on adapting for tomorrow<br />

MAY<br />

17-<strong>19</strong> 20<strong>19</strong><br />

Make most of<br />

change<br />


MEMBERS were advised to<br />

ADVANTAGE is looking<br />

tap into a new generation of<br />

to entice new staff into the<br />

customers by offering<br />

industry – and boost the<br />

personal service and selling<br />

training of those already<br />

sustainability.<br />

working – with the launch<br />

Panellist and BBC Scotland<br />

of its Apprenticeship<br />

Editor, Sarah Smith, said the<br />

Solutions programme.<br />

next generation of travellers is<br />

The scheme, which is<br />

more eco-conscious than ever<br />

being operated as a<br />

and looking to minimise its<br />

partnership with Travilearn<br />

carbon footprint.<br />

and TrainingStation, offers<br />

“There is a shift in consumer<br />

potential leisure and<br />

priority where the<br />

corporate<br />

travel<br />

environment is of upmost<br />

importance,” Smith told<br />

delegates. “Environmental<br />

stories are the most popular<br />

Focus on repackaging<br />

employees the chance to<br />

gain the skills they need to<br />

progress within their<br />

chosen sector.<br />

at the BBC, especially for the<br />

MEMBERS at the Advantage 20<strong>19</strong><br />

further improve their margins.<br />

The new programme<br />

20-35 age bracket. It’s the<br />

conference in Cadiz were told they<br />

The initiative is part of the<br />

incorporates a blend of<br />

story of a generation and<br />

will be able to sell competitive fly-<br />

consortium’s ongoing Vision 2020<br />

one-on-one<br />

coaching,<br />

something we must respond<br />

cruise and cruise and stay packages<br />

strategy, which will see improved<br />

classroom teaching and<br />

to.”<br />

from autumn 20<strong>19</strong>.<br />

engagement with its members<br />

self-study online learning<br />

Steven Esom, Non-Executive<br />

The repackaged fares, available<br />

alongside new commercial<br />

modules, with two key<br />

Chairman at Advantage, said<br />

from Advantage Holidays, will<br />

opportunities and improved digital<br />

qualifications available for<br />

that trust between the agent<br />

enable members to design,<br />

solutions. A new Regional<br />

students: the <strong>Travel</strong><br />

and customer is vital to clinch<br />

customise and purchase a<br />

Communities Programme will also<br />

Consultant Standard and<br />

a sale: “A holiday is the single<br />

Mediterranean or worldwide ocean<br />

be implemented with monthly calls<br />

Pathway to Business<br />

biggest disposable purchase<br />

cruise including flights and<br />

and regional Facebook groups, as<br />

<strong>Travel</strong> Professional.<br />

for the consumer, so ensuring<br />

accommodation.<br />

well as a buddy system whereby a<br />

you have their trust can make<br />

In 2020, worldwide luxury and<br />

new Advantage member will be<br />

IT might have celebrated<br />

all the difference.”<br />

river cruise fares will become<br />

partnered with an existing member<br />

its 40th anniversary this<br />

He added: “Larger brands<br />

available, allowing members to<br />

for mentoring.<br />

year, but Advantage is<br />

are struggling to engage with<br />

already looking to the<br />

their existing customer base.<br />

future with the news that<br />

This is where the independent<br />

agent has the edge.”<br />

Cruise and touring training tools<br />

next year’s annual<br />

conference will be held in<br />

Madeira, Portugal, from<br />

ADVANTAGE has launched two<br />

May 15-18, 2020. Sticking<br />

new B2B magazines to further<br />

with tradition to unveil the<br />

support members with training<br />

destination 12 months in<br />

tools. ‘Navigate’ targets cruise<br />

advance, the group will<br />

and ‘Explorers’ has a focus on<br />

head to the five-star Savoy<br />

touring. The<br />

magazines are<br />

Palace Hotel, which is due<br />

available to download in digital<br />

to open at the end of 20<strong>19</strong>.<br />

format from the Advantage<br />

Accommodation will be<br />

website.<br />

advantagemembers.com<br />

available at the Savoy and<br />

properties nearby.<br />



the review: checking out 63<br />

Checking out...<br />






THE BACKGROUND: Tobago’s<br />

largest resort hotel offers 200<br />


For an all-inclusive stay in<br />

rooms and suites, all with a<br />

one of the Caribbean’s<br />

terrace or balcony overlooking the<br />

most appealing islands,<br />

island’s Atlantic coast. It was fully<br />

the Magdalena Grand ticks<br />

modernised in 2012.<br />

THE LOCATION: The resort is just<br />

a short transfer from the airport,<br />

all the boxes. And if your<br />

clients are golfers, it’s the<br />

only place to stay. The<br />

on the Tobago Plantations Resort.<br />

resort offers classic all-<br />

This includes a PGA-designed 18-<br />

inclusive benefits such as<br />

hole golf course as well as many<br />

all-day food and<br />

beautiful private houses, and the<br />

bottomless drinks. For time<br />

grounds make for a delightful stroll<br />

out of the resort, it’s easy<br />

or cycle ride. Bikes can be hired<br />

to organise trips to see the<br />

free of charge.<br />

THE ROOM: Spacious, with kingsized<br />

beds and all amenities<br />

worth booking a south side room<br />

where your clients might be lucky<br />

enough to see nesting turtles.<br />

Two ‘satellite’ pools at either end<br />

of the crescent-shaped complex<br />

complete the amenities. A free<br />

island’s lush rainforest and<br />

secluded beaches.<br />

such as TV, mini-bar, tea/coffee-<br />

THE FACILITIES: As well as the<br />

shuttle operates to nearby Pigeon<br />

RATES: £1799 for seven<br />

making items, and a balcony<br />

golf course, there are three<br />

Point on the Caribbean coast, if<br />

nights’ all-inclusive<br />

overlooking one of the resort’s<br />

restaurants, a pub, lounge, café,<br />

your clients want to explore.<br />

including Virgin flights<br />

three swimming pools. The<br />

gym, extensive spa, art gallery,<br />

THE DETAILS: Tobago Plantations Estate<br />

from Gatwick, based on a<br />

en-suite bathroom had both a<br />

shops and swim-up bar in the<br />

Lowlands, Tobago, West Indies. : 001 868<br />

September 8 departure.<br />

walk-in shower and bath. It’s<br />

main swimming pool complex.<br />

660 8500 : magdalenagrand.com<br />



THE BACKGROUND: There are fewer<br />

hotel options in Sapporo than other<br />

THE LOCATION: Sapporo is Japan’s<br />

fifth-largest city and the capital<br />

of Hokkaido, the country’s most<br />

should aim for rooms on the higher<br />

floors. The views are spectacular,<br />

especially on a snowy winter’s<br />


The hotel’s location is<br />

Japanese cities, which makes this<br />

northerly island. It’s a short drive<br />

day. Royal floor suite guests have<br />

within walking distance of<br />

reasonably-priced property a popular<br />

from the airport to the cylindrically<br />

exclusive access to the peaceful<br />

shops, restaurants and<br />

choice. The 587 rooms spread over<br />

shaped hotel in the heart of Sapporo.<br />

28th-floor breakfast lounge.<br />

downtown attractions.<br />

28 floors are all within the hotel’s eye-<br />

THE ROOM: For a panoramic<br />

KEY FACILITIES: Rooms have all<br />

Rugby fans will<br />

catching, white, round tower.<br />

mountain backdrop, your clients<br />

mod cons including free wifi, flat<br />

appreciate the short drive<br />

screen TVs and room service.<br />

to the Sapporo Dome<br />

There’s also an open-air hot spring<br />

when England and Tonga<br />

bath and spa.<br />

play their first match<br />

RESTAURANTS/BARS: The hotel<br />

during the Rugby World<br />

uses Hokkaido’s local, sustainable<br />

Cup in September. The<br />

and seasonable food in its<br />

hotel is slightly dated but<br />

restaurants that include the Le<br />

clean and comfortable<br />

Trianon French restaurant, as well<br />

and with friendly service<br />

as the Sky Lounge, where your<br />

and spacious rooms.<br />

clients can enjoy a cocktail while<br />

watching the sun set over the city.<br />

RATES: Standard twins<br />

THE DETAILS: 11 Chome Minami 2 Jonishi,<br />

start from £83, deluxe<br />

Chuo Ward, Sapporo, Hokkaido 060-8615,<br />

double rooms from £248.<br />

Japan : +81 11-241-1111<br />

: princehotels.co.jp/sapporo<br />


your<br />






Founder and MD<br />

at JG Collection<br />

QWHAT don’t readers<br />

know about your<br />

company? JG Collection<br />

has become a touchstone<br />

for high-quality hotel<br />

representation in the travel<br />

sector. We’re not in just the<br />

Caribbean, we work with<br />

hotels in London, Scotland,<br />

New York, France, Italy,<br />

Spain, Switzerland and the<br />

Czech Republic.<br />

QWHAT are the<br />

benefits of being a<br />

CTO member? Community,<br />

communication and access.<br />

The CTO is a very proactive<br />

organisation, in fact, I’d go<br />

as far as to say that Carol<br />

and her team are one of the<br />

best tourist boards we’ve<br />

had the pleasure of working<br />

with!<br />

QWHAT CTO activities<br />

do you get involved<br />

in? We attend training<br />

days with Virgin and BA as<br />

well as WTM and ITB. We<br />

also keep up-to-date with<br />

the CTO’s social platform<br />

interactions.<br />

QWHAT’S your top<br />

Caribbean tip?<br />

We frequently hear that<br />

the Island of Bequia is how<br />

customers imagine the ‘real’<br />

Caribbean to be. It’s the<br />

location, the people and<br />

the authenticity that have<br />

impact. And if you are going<br />

you must stay at The Liming<br />

& Plantation House!<br />

Saint Lucia is more than just a fly and flop destination<br />

Adventure fam to Saint Lucia<br />

SAINT LUCIA TOURISM is hosting a Dive & Adventure<br />

fam to showcase the island’s adventurous side.<br />

The seven-night trip, which departs on September 23,<br />

20<strong>19</strong>, is aimed at agents who specialise in diving or<br />

experiential holidays. Ten agents will have the<br />

opportunity to explore Saint Lucia’s natural wonders,<br />

including visiting the UNESCO World Heritage status<br />

Piton Mountains, diving with exotic fish and hiking<br />

through the rainforest.<br />

To apply, agents must complete the online training<br />

programme at stluciaexpert.co.uk, which includes modules<br />

on the island’s history, nightlife, events,<br />

weddings and more, and log a<br />

minimum of two bookings made<br />

within in the last 12 months. A<br />

contribution of £200 is<br />

required to cover costs.<br />

stlucia.org<br />

More luxury is coming to St. Kitts<br />

ST.<br />

KITTS<br />

will add to<br />

its collection of<br />

high-end hotels<br />

with a Ritz-<br />

Carlton, due to<br />

open in November<br />

2020. Situated on<br />

don’t miss<br />

the southeast peninsula, the hotel will feature<br />

125 rooms and 25 luxury villas and residences<br />

with a spa, swimming pools and indoor and<br />

outdoor dining facilities. It follows the<br />

opening of the Park Hyatt at the end of 2017.<br />

stkittstourism.kn<br />

The CTO Roadshow<br />

heads to Jersey on<br />

<strong>June</strong> 12 and Guernsey<br />

on <strong>June</strong> 13. RSVP at<br />

caribbeantravelguru.<br />

com<br />



Hotels In Anguilla will<br />

offer special promotions, such as<br />

free hotel nights, throughout<br />

<strong>June</strong> to celebrate Health and<br />

Wellbeing month. The Anguilla<br />

Tourist Board has partnered with<br />

the ‘Move ya Body’ campaign for<br />

the island-wide programme<br />

which will feature events such as<br />

the Colour Me Happy Walk on<br />

<strong>June</strong> 6, a group beach yoga<br />

class on Saturday 22, and<br />

bespoke healthy menus.<br />

ivisitanguilla.com<br />

Send clients on their own mission<br />



Trinidad and Tobago will<br />

host the Caribbean’s largest art<br />

and cultural festival from August<br />

16-25, 20<strong>19</strong>. The theme of the<br />

festival is ‘Connect, Share, Invest’<br />

and it will feature expressions of<br />

music, dance, theatre, film, visual<br />

arts, literary and culinary arts,<br />

fashion, folklore and craft. The<br />

main event will be the Island<br />

Beats Super Concert, with<br />

performances from international<br />

acts such as Shaggy and<br />

French Caribbean Zouk band<br />

Kassav. More information can<br />

be found at carifesta.net<br />

AGENTS can now<br />

book a James<br />

Bond-themed tour<br />

in Jamaica with<br />

Sandals Resorts<br />

and Island Routes<br />

Caribbean<br />

Adventure Tours.<br />

With the 25th<br />

James Bond film due to hit cinemas next<br />

spring, clients may want to revisit Bond<br />

scenes such as Dunn’s River Falls which was<br />

the setting for Ursula Andress’ white bikini<br />

scene in Dr. No. Tours start from £75pp.<br />

islandroutes.co.uk<br />

caribbean.co.uk<br />

Sign up to the CTO’s training programme at caribbeantravelguru.com

the review: show report 65<br />


Kiwi Trenz<br />

Lisa Young reports from New Zealand’s premier tourism event<br />

MAY 13-16 20<strong>19</strong><br />

Maori welcome<br />

A sustainable agenda<br />


TRENZ guests gathered at a<br />

traditional Maori meeting<br />

JAMIE<br />

TUUTA,<br />

house on the shores of Lake<br />

Tourism<br />

New<br />

Rotorua to hear the local tribe<br />

Zealand’s<br />

new<br />

announce the official opening<br />

Chair, commented on his<br />

of the event. Local mayor<br />

new role, the importance<br />

Steve Chadwick said: “This is<br />

of TRENZ to the country’s<br />

our primary meeting place<br />

travel sector, and the<br />

and we consider it to be like a<br />

unique attractions of<br />

house of parliament. It is<br />

Rotorua, in New Zealand’s<br />

where we welcome royalty, so<br />

North Island.<br />

it was appropriate for us to<br />

“I’ve been a board<br />

welcome TRENZ here, too.”<br />

member of Tourism New<br />

Integrating Maori culture is<br />

Zealand (TNZ) for a few<br />

a top priority for New<br />

years now. The role of TNZ<br />

Zealand’s travel industry.<br />

in market is promoting<br />

New Zealand as a<br />

destination<br />

for<br />

SUSTAINABILITY and integrating<br />

of New Zealand’s future tourism<br />

international visitors.<br />

Maori culture into tourism product<br />

framework, Tourism Industry<br />

“TRENZ is such an<br />

topped the agenda at New<br />

Aotearoa Chief Executive Chris<br />

important event because<br />

Zealand’s largest annual tourism<br />

Roberts released a new report,<br />

it’s an opportunity to invite<br />

trade event, TRENZ, last month.<br />

Tourism 2025 & Beyond, at the<br />

not only our local<br />

Around 300 New Zealand<br />

event, which helps to grow the<br />

operators, but also some<br />

tourism operators, international<br />

country’s $39.1 billion tourism<br />

of our international buyers<br />

travel buyers and media from the<br />

industry. Roberts also highlighted<br />

and media, to come here<br />

country’s key established and<br />

the importance of embracing<br />

to understand what our<br />

emerging tourism markets<br />

‘Tikanga Maori’, which translates as<br />

proposition is.<br />

gathered for this year’s event at<br />

‘behaviour guidelines for daily life<br />

“The Maori name for<br />

the Energy Events Centre, Rotorua,<br />

and interaction in Māori culture’,<br />

New Zealand is Aotearoa,<br />

Eco economics<br />

from May 13-16, with delegates<br />

from around the world filling up<br />

into the industry.<br />

According to the latest tourism<br />

and it means the Land of<br />

the Long White Cloud.<br />

TOURISM New<br />

Zealand’s<br />

most of Rotorua’s big hotels.<br />

figures, NZ has seen a 35% growth<br />

Rotorua is the birthplace<br />

Chief Executive Stephen<br />

Placing sustainability at the heart<br />

in visitors in the last five years.<br />

of tourism in Aotearoa, or<br />

England-Hall announced at<br />

New Zealand, and when<br />

TRENZ that the country’s<br />

you think about what<br />

travel industry will increase<br />

its focus on sustainable<br />

New international travel requirements<br />

attracted people to this<br />

place, it was both people<br />

growth: “As New Zealand’s<br />

and place.<br />

top export earner, tourism<br />

NEW Zealand is introducing a<br />

“Rotorua has quite an<br />

is the beating heart of New<br />

new travel requirement for<br />

amazing landscape in<br />

Zealand’s economy and we<br />

visitors from visa waiver<br />

terms of geisers, forests,<br />

all have a role to keep it<br />

countries, including the UK, from<br />

and the lake but also the<br />

that way,” he said. “Tourism<br />

October 1 20<strong>19</strong>. Request the<br />

cultural element. It is a<br />

New Zealand is working<br />

NZeTA (New Zealand Electronic<br />

good example of blending<br />

closely with government<br />

<strong>Travel</strong> Authority) via the official<br />

our natural and<br />


and industry to ensure the<br />

sector gives back more<br />

than it takes.”<br />

mobile app or website:<br />

immigration.govt.nz/documents<br />

environmental aspects<br />

with our Maori culture.”<br />


66<br />

new zealand<br />

hobbits and<br />

Hobbies<br />

New Zealand may be a country of two halves but,<br />

when it comes to special interest holidays, it is<br />

anything but half-hearted, says Jo Gardner<br />

New Zealand’s varied topography<br />

provides the perfect habitat for<br />

nature, the perfect playground<br />

for adrenaline junkies and the most<br />

succulent bounty for foodies. And with<br />

new product coming on stream all the<br />

time, there has never been a better time<br />

to sell the country to the niche markets.<br />

For food & drink lovers<br />

Put the diet on hold: Kiwis absolutely love<br />

their food and it’s easy to help your clients<br />

taste their way around the country.<br />

Book-end each day with a cup of coffee<br />

at a cool café and a craft beer at a local<br />

brewery; in between, there are street<br />

vendors, farmers’ markets, waterside dining,<br />

vineyards, top-notch restaurants, cooking<br />

courses and food festivals.<br />

For lunch, Auckland Harbour is hard to<br />

beat, or try some street food in Wellington’s<br />

hip Cuba Quarter. Celebrating an occasion?<br />

Many of New Zealand’s fine dining<br />

restaurants can be found in luxury lodges<br />

in remote (and frankly stunning) locations.<br />

Imagine arriving by helicopter and dining in<br />

front of dramatic snow-capped mountains.<br />

When it comes to produce, the vast<br />

coastline (all 14,000 kms of it) can only<br />

mean one thing: seafood… tuck into greenlipped<br />

mussels, scallops, crayfish or oysters<br />

during a casual lunch or posh dinner. Not<br />

a seafood lover? Try the succulent New<br />

Zealand lamb.<br />

There are more wineries in the country<br />

than you can shake a grape at - try the crisp,<br />

fresh Sauvignon Blanc or the light Pinot<br />

Noir at a pretty vineyard, before buying<br />

some to take home. For a complementary<br />

snack, dairy farming New Zealand has many<br />

award-winning cheese varieties, including<br />

blues, vintages and cream soft cheeses.<br />

With its inventive menu of fine dining<br />

using traditional Maori cooking techniques<br />

(in a pit under the ground), Wellington’s<br />

newest restaurant, Haikai, is already a hit.<br />

Where to stay<br />

HAWKE’S BAY is a large wine region near<br />

Napier with vineyards, cellar doors,<br />

accommodation and places to eat and<br />

drink. Fans of stylish period architecture<br />

should set up camp at Omaruni Valley, a<br />

great base for touring the vineyards and<br />

within easy reach of the Art Deco town of<br />

Napier. (hawkesbaynz.com)<br />

Book it: Bridge & Wickers (bridgeandwickers.co.uk)<br />

has a <strong>19</strong>-day self-drive New Zealand Food & Wine<br />

Odyssey tour from £3,375pp including flights, car<br />




new zealand<br />

67<br />


“Kiwis may be relaxed by<br />

nature but New Zealand<br />

has more adventure sports<br />

and activities on offer<br />

than anywhere else in<br />

the world”<br />




hire and accommodation, as well as a Food and<br />

Wine Lovers’ Delight tour of the Esk Valley, Te Mata,<br />

Clearview, Craggy Range and Trinity Hall estates in<br />

the Hawke’s Bay area.<br />

For adrenaline junkies<br />

Head for heights? After an adrenaline rush?<br />

You’ve come to the right place. Kiwis may<br />

be extremely relaxed by nature but they<br />

have a head for thrills and spills, with more<br />

adventure sports and activities on offer than<br />

anywhere else in the world.<br />

As for adrenaline rushes, Zegos (quad<br />

bikes on water), Seabreachers (waterbased<br />

whale-shaped pods) and Riverbugs<br />

(inflatable armchairs on river rapids) are the<br />

newest crazes to hit the country.<br />

Visitors to New Zealand can bungee<br />

jump, sky dive, white-water raft, ski, heli-ski,<br />

jet-boat, zip-line, abseil, climb and Zorb.<br />

You can even jump head first off Auckland<br />

Harbour Bridge.<br />

With its high mountains and fast rivers,<br />

Queensland still wears the adrenaline<br />

capital crown, however. This is where<br />

the original (Kawarau) and highest (Nevis)<br />

bungee jumps can be found, as well as<br />

plenty of places to white water raft, jet-boat,<br />

skydive, ski and heli-ski.<br />

Canyoning – abseiling down mountain<br />

faces, leaping into waterfalls and basically<br />

scrambling to safety - takes place in remote<br />

mountain locations in Auckland, Nelson,<br />

Canterbury and Wanaka, while zip-lining –<br />

flying through the air on a wire – is popular<br />

in Waiheke Island and Rotorua. Rotorua is<br />

also where Zorbing can be done – rolling<br />

downhill in a big plastic ball (of course).<br />

Where to stay<br />

STONERIDGE ESTATE is a five-star<br />

boutique lodge with majestic mountain and<br />

lake views. Built using reclaimed iron, stone<br />

and slate, the grand property has just 10<br />

rooms, each with beamed ceilings and<br />

floor-to-ceiling windows letting the outdoors<br />

in. After a day of adrenaline-fuelled pursuits<br />

sink into the outdoor hot tub with a glass<br />


68<br />

new zealand<br />




of wine from the local vineyard.<br />

(stoneridge.co.nz)<br />

Book it: The Roadtrip (otheroadtrip.co.nz) offers an<br />

18-day Best of New Zealand Ultimate Adventure<br />

small group tour, taking in both islands, from<br />

£7,577pp based on two sharing, and including 17<br />

nights’ four-star accommodation, a private driver,<br />

most meals and activities including river rafting,<br />

zorbing, skydiving, heli-skiing and jet-boating.<br />

For nature & wildlife<br />

Very few countries can rival New Zealand<br />

for scenery – think snow-capped mountains,<br />

glaciers, waterfalls, volcanoes, geysers,<br />

forests, lakes, beaches, fjords and gushing<br />

rivers. Over one third of the landscape is<br />

located in nature reserves and national<br />

parks (of which there are 14), too ensuring<br />

their preservation for generations to come.<br />

One trip here could see visitors dousing<br />

themselves in volcanic mud in Rotorua,<br />

riding a helicopter over Franz Josef Glacier,<br />

joining a whale-watching exhibition in<br />

Kaikoura, standing on picture-perfect beach<br />

in Abel Tasman National Park and setting<br />

up camp under a 51-metre Kauri tree in the<br />

Waipoua forest.<br />

Binoculars at the ready for the local<br />

wildlife too, with many rare birds and<br />

creatures that have survived since<br />

prehistoric times. Stewart Island is the<br />

best place to spot the country’s national<br />

bird, the kiwi, a flightless bird that was<br />

once nocturnal but which can now be<br />

spotted hunting for food. The world’s<br />

rarest penguin, the yellow penguin, can<br />

be seen in nearby Dunedin, while the<br />

Takahe bird, once thought to be extinct, has<br />

been boosted to a population of 300 off<br />

the coast of Auckland thanks to intensive<br />

management.<br />

In Wellington’s Te Papa museum a new<br />

permanent exhibition showcases New<br />

Zealand’s natural heritage and has a rare<br />

Moa egg on display, one of only 36 in the<br />

country.<br />

The Hector’s dolphin and Hooker’s sea<br />

lion, meanwhile, can only be found in New<br />

Zealand waters.<br />

Where to stay<br />

THE RESURGENCE is a remote,<br />

adult-only eco-lodge set in the outskirts of<br />

two national parks and within 50 acres of<br />

native bush. Close to Abel Tasman National<br />

Park, the lodge offers access to Golden Bay<br />

and the migratory birds of Farewell Spit.<br />

Dining is a communal, sociable affair.<br />

(resurgence.co.nz)<br />

Book it: Prestige Holidays (prestigeaustralia.co.uk)<br />

offers a nine-day Volcanoes and Vines fly-drive<br />

tour from £2,127 per person based on two sharing,<br />

including international fights, transfers from<br />

Auckland, car hire, eight nights’ accommodation and<br />

guided touring. The tour includes guided tours of<br />

Rangitoto Island, White Island (New Zealand’s only<br />

active marine volcano) and a half-day experience on<br />

the Tongariro Track. <br />


“Stewart Island is the best<br />

place to spot the country’s<br />

national bird, the kiwi, a<br />

flightless bird that was once<br />

nocturnal but which can<br />

now be spotted hunting<br />

for food”<br />


spotlight on 69<br />

Talking...<br />

Premier<br />

Holidays<br />

In conversation with... Nikki Hain, Product Manager,<br />

Premier Holidays<br />

QWhat are Premier Holidays’ USPs?<br />

We are a small, privately owned,<br />

independent company, which enables<br />

us to give agents the widest choice of<br />

destinations, accommodation and airlines,<br />

plus greater flexibility. We pride ourselves<br />

on offering that personal touch and creating<br />

affordable tailor-made trips – we believe<br />

every holiday should be as individual as the<br />

customer. More than half the team<br />

have been with Premier for<br />

more than 10 years and<br />

we have excellent trade<br />

relationships.<br />

QHow do you<br />

work with<br />

agents? Agents are<br />

so important to<br />

us - around 90%<br />

of our holidays<br />

are sold through<br />

the trade. We never<br />

direct discount and<br />

offer competitive prices<br />

with added-value extras.<br />

We run incentives to coincide with<br />

campaigns and brochure launches and our<br />

Sales Managers, Carly Charteris and Karen<br />

Milward, travel all over the UK to meet<br />

agents. We also run training events with<br />

tourist boards and host fams, with Borneo,<br />

Guernsey and Thailand coming up.<br />

QWhat is selling well? Short haul<br />

has been selling very well for 20<strong>19</strong>,<br />

especially the Channel Islands and Isles<br />

of Scilly, which we’re putting down to<br />

Brexit. Sales to Canada and the USA<br />

have increased, the former helped by<br />

TV coverage like Great Canadian Railway<br />

Journeys with Michael Portillo, which has<br />

boosted sales for Rocky Mountaineer. In the<br />

U.S. there’s demand for self-drive. Also on<br />

the up are Indochina, the UAE, Seychelles<br />

and Caribbean.<br />

QWhat’s new and<br />

in the pipeline for<br />

Premier’s product?<br />

Agents will receive<br />

our new Faraway<br />

and Beaches<br />

brochure in July,<br />

both with a new<br />

design and new<br />

resorts and multicentre<br />

itineraries.<br />

We’re excited to be<br />

adding Ajman to our<br />

Middle East portfolio.<br />

A 45-minute drive from<br />

Dubai and less expensive, it’s<br />

excellent for a relaxing beach break<br />

or a stopover and has authentic Arabian<br />

culture. We’ll be featuring the stunning<br />

Oberoi Beach Resort, Al Zorah, framed by<br />

mangroves, lagoons, white sand and a Jack<br />

Nicklaus championship golf course.<br />

QIs Premier onboard with the trend<br />

for experiential travel? Definitely!<br />

We place a huge emphasis on offering<br />

local experiences and giving people a real<br />

flavour of a destination, whether it be a<br />

night under the stars in a traditional desert<br />

camp in Oman, cooking classes in Indochina<br />

or spending time with a native tribe in the<br />

Borneo jungle. Clients want to experience<br />

things rather than just relaxing on a beach.<br />

One of our most popular itineraries is a<br />

South Africa and Mauritius twin-centre<br />

where clients can get their safari and<br />

sightseeing fix followed by a beach stay.<br />

QWhat’s new to your job? Premier have<br />

been promoting the Caribbean for<br />

many years but it’s relatively new to my<br />

portfolio. Having worked with the Indian<br />

Ocean for over 20 years, I was surprised at<br />

how different the islands are and how much<br />

repeat business hotels have. We feature<br />

Barbados, St. Lucia and Antigua, and I’m<br />

keen to promote island hopping.<br />

QWhat’s your most memorable travel<br />

experience? There are so many, but<br />

the first time I visited Vietnam, 25 years<br />

ago, I was invited to a local house in Hoi<br />

An for tea and and looked through their<br />

photo album at all the foreign people they’d<br />

met over the years. There’s something<br />

really magical about visiting a place before<br />

tourism hits, when locals just want to talk to<br />

you out of fascination! <br />




WIN A<br />

FAM TRIP<br />

Tap into one of travel’s fastest growing trends and join us<br />

for an informative evening with top suppliers and the chance to<br />

win prizes including a fam trip.<br />


JULY 9<br />

LONDON<br />

JULY 10<br />

Suppliers include: CroisiEurope, Emerald Waterways, Fred. Olsen,<br />

Leger Holidays, Pandaw Cruises, Sanctuary Retreats, Scenic and Titan<br />

Register to attend at sellingtravel.co.uk/events<br />


48 hours in 71<br />

Hong Kong<br />

With hidden neighbourhoods and rural communities, Hong kong<br />

is so much more than its iconic skyline, says Jessica Pook<br />

Day 1: Fuel up<br />

Morning: Start by taking a walking<br />

tour around the Sham Shui Po district,<br />

located in Kowloon just north of Boundary<br />

Street. Traditionally a working class<br />

neighbourhood, tours here introduce<br />

visitors to shops that have been passed<br />

down through several generations, and<br />

some of the best family-run eateries in the<br />

city. And it's never too early for noodles in<br />

Hong Kong! There are also tours that focus<br />

on history, local textiles, crafts or a<br />

combination of all the highlights.<br />

Afternoon: Head to Tim Ho Wan for<br />

lunch, a wonderful dim sum<br />

restaurant loved by locals and one of the<br />

world’s cheapest Michelin-starred<br />

establishments. The trick is to get there<br />

early, take a number and ask a local to listen<br />

out for your number<br />

as when you are<br />

called to eat, they call<br />

in Cantonese!<br />

Once you've<br />

refueled, jump on<br />

the MTR and head<br />

to Victoria Dockside,<br />

the new art and<br />

design district of the<br />

harbour front. Here<br />

visitors can explore the Avenue of Stars,<br />

modelled on the Hollywood Walk of Fame,<br />

and the adjacent Salisbury Garden.<br />

Jump aboard Hong Kong's iconic Star Ferry<br />

for stunning views of the skyline, and a<br />

connection to the Central district for some<br />

cultural attractions. The Man Mo Temple<br />

is one of the oldest and largest temples in<br />

the city. Built in the 1800s, the temple pays<br />

tribute to the god of literature (Man) and<br />

the god of war (Mo), both of whom were<br />

worshiped by students in Imperial China.<br />

Today the temple is still frequented by<br />

students and their families who pray for<br />

good fortune in exams.<br />

Evening: Take a stroll around PMQ –<br />

a design hub which opened in 2014<br />

in the old Police Married Quarters. This is<br />

now a hub for Hong Kong’s creative<br />

industries, and visitors can browse the<br />

studios of up-and-coming local talent as well<br />

as joining creative workshops.<br />

Grab dinner at Little Bao, a modern<br />

Chinese diner, before heading for drinks at<br />

Tai Kwun, home to some of the city’s coolest<br />

new bars and restaurants, and the perfect<br />

place for a post-dinner nightcap.<br />

Day 2: Step out<br />

“Take in the stilt village of<br />

the Tanka people, a<br />

community of fisher folk<br />

who’ve built their houses<br />

over the tidal flats of<br />

Lantau Island ”<br />

Morning: Embrace the day with<br />

a Hongkonger's favourite pastime<br />

- hiking. Tung O Ancient Trail on Lantau<br />

Island is a scenic coastal hike following what<br />

was once an important commuter route<br />

between the two rural fishing villages of<br />

Tung Chung and Tai O. It offers a taste of<br />

rural Hong Kong and fabulous photo<br />

opportunities.<br />

Afternoon: Tai O is known as the<br />

'Venice of Hong Kong' for its stilt<br />

village inhabited by the Tanka fishing<br />

community for<br />

generations. The<br />

unusual, interconnected<br />

stilt<br />

structures are set<br />

over the tidal flats.<br />

Villagers living here<br />

continue to sun-dry<br />

their catch and<br />

makes shrimp paste<br />

on their balconies.<br />

Evening: A bar with a view is a must in<br />

Hong Kong so start the evening right<br />

with roof-top drinks at Piqniq, one of the<br />

newest rooftop bars in the Central area. It is<br />

located in H Queen’s arts venue, the first<br />

vertical gallery in the city.<br />

For traditional Cantonese cuisine, Ding's<br />

Club won't disappoint. Resembling a classic<br />

Chinese quadrangle, here celebrity chef<br />

and kung fu star, Steve Lee Ka Ding, offers<br />

nostalgic menus with a fine dining twist. <br />


A three-night Hong Kong in Focus tour<br />

includes a full-day coach tour of Lantau<br />

Island and half-day tour of Hong Kong<br />

Island, with time to explore at leisure. Priced<br />

from £380pp, it includes airport transfers,<br />

meals and entrance fees. wendywutours.co.uk<br />





traveluni.com<br />

Training, competitions, events<br />


THIS MONTH'S TOP STORIES <strong>June</strong> 20<strong>19</strong><br />

Cruise with Jools<br />

NEWS<br />

News<br />

The Seychelles<br />

goes virtual<br />

Quick Quiz<br />

Are you a<br />

Newmarket<br />

Expert?<br />

1. Newmarket<br />

Holidays do not<br />

offer river<br />

cruises<br />

TRUE / FALSE<br />

2. Newmarket<br />

Holidays is the<br />

only operator to<br />

sell tickets to<br />

Wimbledon<br />

Tennis<br />

TRUE / FALSE<br />

SAGA has confirmed that<br />

Jools Holland will sail on a trio<br />

of cruises aboard new ship Spirit of<br />

Discovery in 2020.<br />

Playing a mix of boogie-woogie,<br />

r&b, jazz and soul, Jools and his<br />

band of musicians will sail the<br />

following: A Baltic Fable, stopping at<br />

six Baltic cities; Sounds of Spain,<br />

influenced by the Spanish guitar<br />

and with flamenco performances;<br />

and Western France and the Costa<br />

Verde, where music and<br />

gastronomy feature heavily.<br />

sagaexperts.com<br />

Seychelles superstar I Modules: 5<br />

The Seychelles Tourism Board plans to expand its<br />

training tool kit to include virtual reality fam trips.<br />

The videos will be available on the online training<br />

programme later this year and will cover<br />

topics ranging from transport to<br />

accommodation.<br />

Christine Vel, Director<br />

UK & Ireland, Seychelles<br />

Tourism Board said:<br />

“The trade accounts for<br />

90% of total sales to the<br />

Seychelles. To continue to<br />

provide the most engaging<br />

training we are introducing<br />

dedicated virtual reality<br />

videos, as if you were there<br />

on a fam yourself.”<br />

Since the launch of the direct<br />

British Airways flight this year,<br />

the Seychelles has experienced<br />

a 16% increase from UK visitors.<br />

seychellessuperstar.co.uk<br />

powered by<br />

training.newmarketholidays.<br />

co.uk<br />

1: False 2. True<br />

Pride for kids<br />

News<br />

New York State is hosting<br />

a summer of Pride events<br />

aimed at families, including Pride<br />

on the Beach (<strong>June</strong> 21-23), Long<br />

Island’s biggest pride celebration.<br />

Along with the annual Long<br />

Island Pride Parade, families can<br />

also enjoy the Pride Pet Parade,<br />

Pride Family Fun Run and Pride<br />

Market Fair on the boardwalk.<br />


Training courses to help travel agents and advisers sell more!<br />

Working in partnership<br />

Qatar summer deals<br />

Incentive<br />

Agents can take advantage<br />

of 25% off flights and hotels<br />

as part of Qatar National Tourism<br />

Council's (QNTC) 'Summer in Qatar'<br />

programme.<br />

Qatar Airways is offering 25% off<br />

all flights to Doha for travel<br />

between now and August 16, 20<strong>19</strong>.<br />

There's also the option of Qatar+, a<br />

stopover package designed to give<br />

travellers transiting through Qatar<br />

the chance to stop and discover<br />

Doha with free luxury hotel stays<br />

and transit visas.<br />

Also taking part are eleven hotels,<br />

including Marriott International<br />

Hotels, Souq Waqif Boutique Hotels<br />

by Tivoli and Ritz-Carlton, will offer<br />

up to 25% off for stays between 4<br />

<strong>June</strong> – 16 August, 20<strong>19</strong>.<br />

tawashqatar.com<br />

Lunch on the water<br />

News<br />

TIPTO is inviting agents to<br />

join an exclusive lunch<br />

onboard Cruise & Maritime<br />

Voyages' Magellan ship, on July 9,<br />

20<strong>19</strong> in Liverpool.<br />

Agents will enjoy a full ship tour<br />

and a three-course meal and drinks<br />

while networking with TIPTO'S 25<br />

supplier members. Agents can sign<br />

up now by visiting tipto.co.uk. TIPTO<br />

registered agents can also email<br />

tipto@fore-uk.com<br />

incentive<br />

Yas Island I Modules: 4<br />

Yas Island<br />

appeals to kids<br />

YAS ISLAND, Abu Dhabi's<br />

leisure and entertainment<br />

hub, is appealing to families<br />

this summer with its Kids Go<br />

Free packages, available until<br />

September 30, 20<strong>19</strong>.<br />

To qualify for the deal,<br />

agents must first book a<br />

hotel stay for one night or more<br />

through experiencehub.com. Each child under the<br />

age of 12 will then be entitled to stay and visit the island's<br />

theme parks free when accompanied by a paying adult.<br />

Families visiting Yas Island can enjoy its three theme parks:<br />

Ferrari World, Yas Waterworld and Warner Bros. World as<br />

well as Yas Marina's latest attraction, the Serdal Pearl Diving<br />

Expedition. yasisland.ae<br />


A-Z of available<br />

courses<br />

ABTA<br />

Alaska<br />

Aruba<br />

Amtrak Vacations<br />

Beaches Resorts<br />

Bourne Leisure<br />

Butlins<br />

Centara Hotels &<br />

Resorts<br />

Cirque de Soleile<br />

Costa Rica<br />

Elegant Hotels<br />

Essential Detail<br />

Fiji<br />

Finland<br />

Flanders<br />

Fort Myers & Sanibel<br />

Haven Hotels<br />

Hawaii<br />

Heritage Resort<br />

Jerusalem<br />

Jumeirah Hotels<br />

& Resorts<br />

Journey Beyond<br />

Las Vegas<br />

Macao<br />

Melia Hotels &<br />

Resorts<br />

New York state<br />

Newmarket Holidays<br />

Ontario<br />

Qatar<br />

Railbookers<br />

SAGA<br />

Saint Lucia<br />

Sandals Resorts<br />

Seychelles<br />

Simon Malls<br />

St Kitts<br />

Thailand<br />

TIPTO<br />

US Airtours<br />

Veranda Resorts<br />

Windjammer Landing<br />

Hotel<br />

Yas Island<br />

traveluni.com<br />

Win a sarong!<br />

Throughout <strong>June</strong> and July the first 500 people that register will win a sarong. Register by going to thailandexpert.co.uk


Musical trails<br />

Have your clients hit the wide open roads of the U.S. to<br />

unlock its legendary musical heritage, from rhythm and<br />

blues to country; rock ‘n’ roll to soul<br />

Rhythms of the River<br />

From the Midwest to the South via the<br />

Mississippi River! Begin your trip in<br />

Chicago, Illinois with over 200 live<br />

music venues and clubs to suit every<br />

taste. Head out on Route 66 for a true<br />

slice of Americana and hit Springfield,<br />

Illinois before continuing onto St Louis,<br />

Missouri and Nashville, Tennessee. Don’t forget Memphis, Tennessee,<br />

a pilgrimage city for music lovers followed by Cleveland, Mississippi,<br />

Natchez, Mississippi and of course, the famous New Orleans,<br />

Louisiana!<br />

Pacific Coast Music Trail<br />

Discover Seattle, Washington, the home<br />

of the grunge movement (birthplace of<br />

Nirvana and Pearljam!) before enjoying<br />

the diverse ecosystems of Olympic<br />

National Park. Then, head to America’s<br />

mecca for Indie Rock, aka Portland,<br />

Oregon, to see the city that produced<br />

The Dandy Warhols. This itinerary will have you exploring Oregon<br />

wine country and the coast, before reliving the ‘Summer of Love’ in<br />

San Francisco, California. Finish your journey taking in the California<br />

coast, Palm Springs, California, and Las Vegas, Nevada.<br />

Musical Roots of the<br />

South<br />

If your client is looking for Southern<br />

charm and musical heritage, this<br />

itinerary is the one for them! From the<br />

metropolitan cities of Dallas and Austin,<br />

Texas to road tripping on the Mississippi<br />

Blues Trail and exploring Tupelo,<br />

Mississippi, the birthplace of Elvis Presley, this route caters to all!<br />

Continue on to the Great Smoky Mountains, Chattanooga,<br />

Tennessee, and Atlanta, Georgia before finishing up in beautiful<br />

Charleston, South Carolina!<br />

Great North Music Tour<br />

Follow the sounds of the USA’s trendy<br />

cities on this route, from Chicago,<br />

Illinois to Detroit, Michigan, and from<br />

Cleveland, Ohio to Pittsburgh,<br />

Pennsylvania. Immerse yourself in Jazz<br />

and Blues while in Chicago before<br />

hitting the Motown Museum in Detroit.<br />

For the more adventurous clients, don’t forget Cedar Point<br />

Amusement Park in Cleveland, Ohio. Head to Philadelphia,<br />

Pennsylvania to enjoy street art and history galore before finishing<br />

up in New York City and Boston, Massachusetts!<br />

To win a Brand USA tool kit to promote these itineraries and<br />

host an awesome, fun-filled musical event for your customers<br />

right in store, visit USADiscoveryProgram.co.uk/music<br />


space attractions 75<br />

Spaced<br />

out<br />

The story of U.S space exploration and NASA’s role in it are told<br />

in visitor attractions across America. Michelle Jackson explains<br />

why 20<strong>19</strong> is the perfect time to visit them<br />

Washington DC and Virginia<br />

For clients flying into Washington Dulles<br />

International Airport in Virginia with a few<br />

hours to spare, recommend The Steven F.<br />

Udvar-Hazy Center. It is free to enter and<br />

there is a free shuttle bus taking people<br />

there from the airport.<br />

The space shuttle Discovery is in situ<br />

there, along with a vast array of iconic<br />

aircraft, including an Air France Concorde<br />

and the original Enola Gay aircraft. There’s a<br />

spectacular observation tower, and displays<br />

include the Space Science exhibition which<br />

showcases satellites, orbiters and space<br />

probes. The Human Spaceflight exhibition<br />

celebrates the 500 men and women who<br />

have flown in space.<br />

airandspace.si.edu/udvar-hazy-center<br />

For those staying in Washington DC, the<br />

Smithsonian National Air and<br />

Space Museum has a<br />

spectacular exhibition this year<br />

marking the historic moon landing of<br />

<strong>19</strong>69. The display includes Neil<br />

Armstrong’s spacesuit – made available<br />

via a kickstarter campaign called Reboot<br />

the Suit.<br />

On July <strong>19</strong> the museum will host<br />

Discover the Moon Day during which<br />

visitors will be able to discover lunar<br />

science past and present, and follow a<br />

display that traces the footsteps of the<br />

Apollo 11 astronauts. The following day, a<br />

late-night celebration will see the museum<br />

mark the exact moment the first steps<br />

were taken on the moon with activities<br />

running until 2am.<br />

airandspace.si.edu<br />

Kennedy Space Center,<br />

Florida<br />

As the departure site for Apollo 11, the<br />

Kennedy Space Center, on Merritt<br />

Island, is one of the most important<br />

sites for space enthusiasts this year.<br />

Here the Astronaut Encounter gives<br />

visitors the opportunity to speak to a<br />

veteran NASA astronaut about their<br />

experiences, take photographs with<br />

them and collect autographs.<br />

The Center’s Rocket Garden<br />

houses replica rockets, which<br />

tower over visitors, and there is a new<br />

Heroes & Legends exhibition, and the U.S<br />

Astronaut Hall of Fame where films and<br />

exhibitions celebrate and honour the<br />

astronauts. There are also IMAX films<br />

showing footage of earth taken from space,<br />

and interviews with astronauts.<br />

To mark the 50th anniversary of NASA’s<br />

Apollo programme, there is a two-day<br />

admission pass offering two full days at the<br />

Center complex (to be taken within 14 days),<br />

priced $75 per adult, $65 per child.<br />

kennedyspacecenter.com<br />


76<br />

space attractions<br />

Rocket City, Huntsville, Alabama<br />

Huntsville, aka Rocket City, is home to the<br />

Marshall Space Flight Center where scientists<br />

developed the first spacecrafts to go to the<br />

moon. It is also the earliest home of<br />

pioneering NASA scientist Wernher Von Braun<br />

who worked here on those initial rockets and<br />

he’s a big hero in the town, even having his<br />

own beer - a brown ale, of course - served at<br />

the Straight to Ale Brewery.<br />

Throughout the year there will be daily<br />

re-enactments of the moon landing at the U.S<br />

Space and Rocket Center – the largest space<br />

museum in the world – culminating with a<br />

Guinness World Record rocket launch attempt<br />

on 16 July, the date Apollo 11 was launched.<br />

The centre aims to launch 5,000 rockets into<br />

the sky that day, before a street party in<br />

downtown Huntsville. The site includes the<br />

historic shuttle park and rocket park, and a<br />

world-premiere exhibition, Apollo: When We<br />

Went to the Moon.<br />

Rocket City is getting ready to party like<br />

it’s <strong>19</strong>69 and throughout 20<strong>19</strong>, it will<br />

combine commemoration of the Apollo<br />

11 anniversary with Alabama’s<br />

bicentennial state celebrations. The key<br />

anniversary week in July will also<br />

include a Celebration Car Show and a<br />

concert. rocketcenter.com/apollo50<br />

Visitors can also sit in a lunar module<br />

simulator as Neil Armstrong, Buzz<br />

Aldrin, Michael Collins and the five<br />

female astronaut alumi have done.<br />

Attending a three-day adult Space<br />

Camp experience costs $549pp including<br />

food and accommodation.<br />

spacecamp.com<br />

“July 20, 20<strong>19</strong> it will be 50<br />

years since Apollo 11’s<br />

lunar module Eagle landed<br />

on the moon, marking the<br />

very first moon landing”<br />

Space Centre, Houston, Texas<br />

The Texan city of Houston is home to the<br />

Apollo Mission Control Center at Nasa<br />

Johnson Space Center, now owned and<br />

operated by the Manned Space Flight<br />

Education Foundation, a non-profit<br />

educational foundation offering extensive<br />

science education programmes and a<br />

space museum.<br />

On site visitors get a behind-the-scenes<br />

look at human space exploration, touring<br />

astronaut training facilities and Mission<br />

Control, the historic room that brought the<br />

aborted Apollo 13 safely back to earth.<br />

Key events include an all-day and evening<br />

celebration of the 50th anniversary of<br />

the first steps on the moon.<br />

The Center’s Starship Gallery Museum is<br />

home to multiple flown spacecraft, national<br />

treasures and artifacts. Tickets cost adult<br />

$30, child (age 4-11) $25.<br />

To celebrate the anniversary, the Space<br />

Center, along with a community of backers<br />

from around the world, have worked to<br />

restore Mission Control so as to accurately<br />

portray how the area looked when the<br />

landing took place on July 20,<strong>19</strong>69. The<br />

restoration of Mission Control features<br />

authentic consoles used to monitor all<br />

Apollo Moon missions, including the<br />

famous moon landing of Apollo, and the<br />

emergency of Apollo 13, along with small<br />

details, like the controllers putting out their<br />

celebratory cigars. spacecenter.org<br />


space attractions 77<br />

The Museum of Flight, Seattle,<br />

Washington<br />

The Museum of Flight, Seattle, is hosting<br />

The Smithsonian’s Destination Moon: The<br />

Apollo 11 Mission exhibition from April 13–<br />

September 2, in its only west coast<br />

appearance. The exhibition is enhanced<br />

with The Museum of Flight’s own space race<br />

displays which include rare objects such as a<br />

Soviet Sputnik satellite, an early cosmonaut<br />

spacesuit and the world’s only display of<br />

rocket engine remains from the engines<br />

that boosted Apollo missions.<br />

There is also a unique gallery focused on<br />

the legacy of astronauts, engineers and the<br />

space programme to the<br />

Seattle area. Choose the<br />

Destination Moon add-on<br />

during checkout when<br />

purchasing tickets to The<br />

Museum of Flight, and the<br />

exhibition costs $10pp.<br />

Elsewhere in the city, the Space<br />

Needle, one of the world’s most<br />

recognisable landmarks has a<br />

360-degree spacelift so visitors<br />

can take in Seattle views from<br />

floor-to-ceiling glass<br />

windows.<br />

museumofflight.org<br />



Feel the power of a rocket launching from Earth. Come witness humanity’s<br />

greatest achievements. Only at Kennedy Space Center Visitor Complex.<br />

Book Now via your Florida Attraction Ticket provider.<br />

LOOK UP<br />

KennedySpaceCenter.com<br />


Readers Offers<br />

0800 6<strong>19</strong> 0900<br />

holidays@touchdown.co.uk<br />

Dreams Resorts & Spas<br />

please visit our website.<br />

For up to date arrivals sign /<br />

www.touchdown.co.uk<br />

Worldwide Getaways<br />

Unlimited-Luxury ® for couples and couples with children.<br />

Dominican Republic<br />

from<br />

Dreams Punta Cana Resort & Spa<br />

Dreams Dominicus La Romana<br />

Mexico<br />

from<br />

Dreams Tulum Resort & Spa<br />

Dreams Playa Mujeres Golf & Spa Resort<br />

Dreams Sands Cancun Resort & Spa<br />

Dreams Riviera Cancun Resort & Spa<br />

£51 AI<br />

£66 AI<br />

FREE child places & friends & family rates available,<br />

call for more details.<br />

Ocean & River Cruises<br />


TO<br />

TRAVEL<br />

AGENTS<br />

Vila Gale Marina<br />

Portugal - FREE child places<br />

Papillon Lagoon Reef<br />

Kenya - Safari add ons available, call for more details<br />

Layana Resort & Spa - Koh Lanta<br />

Thailand - FREE night offer, stay 7 pay 6, adult only<br />

Victoria Beachcomber Resort & Spa<br />

Mauritius - FREE child places<br />

Kandima<br />

Maldives - FREE child places & FREE night offer<br />

from<br />

£32 BB<br />

£36 AI<br />

£60 BB<br />

£61 HB<br />

£1<strong>19</strong> HB<br />

Many other resorts available, please call for more details.<br />

Luxury Cruises<br />

6 night France & Spain Cruise<br />

05 Oct <strong>19</strong> - Explorer of the Seas ®<br />

Southampton, Vigo, Gijon, Le Havre (Paris),<br />

Southampton.<br />

13 night Caribbean Fly Cruise<br />

10 Dec <strong>19</strong> - MSC Preziosa<br />

from<br />

£695<br />

7 night Active Discovery on the Rhine<br />

10 Aug <strong>19</strong> - Avalon Panorama<br />

Balcony<br />

Mainz, Rudesheim, Engers, Cologne, Dusseldorf,<br />

Nijmegen, Amsterdam (overnight).<br />

£445<br />

Balcony<br />

£1879<br />

Balcony<br />

Fly to Barbados, Bridgetown (overnight), Port-of-Spain,<br />

Saint Georges, Kingstown, Fort-de-France,<br />

Pointe-a-Pitre, Road Town (Tortola), Philipsburg, Roseau,<br />

Basseterre, St. Johns, Fort-de-France, Pointe-a-Pitre,<br />

Castries (overnight), return flight from St. Lucia.<br />

from<br />

£839<br />

10 night Alaska Adventure Voyage<br />

04 Jun <strong>19</strong> - Azamara Quest<br />

Oceanview<br />

Vancouver, Ketchikan, <strong>June</strong>au, Skagway, Sitka, Seattle,<br />

Vancouver.<br />

2 night Hamburg Shortbreak<br />

21 Jun, 01 Nov <strong>19</strong> - Queen Mary 2<br />

Hamburg, day at sea, Southampton.<br />

£799<br />

7 night Tilbury - Tromso<br />

12 Jun <strong>19</strong> - Silver Spirit<br />

Vista Suite<br />

Tilbury, Hellesylt, Geiranger, Trondheim (Trøndelag), Leknes<br />

(Vestvågøy), Tromso.<br />

All-Inclusive Lifestyle: All-Inclusive ultra-luxury suite accommodation,<br />

butler service in every suite, all beverages, gratuities, port charges,<br />

taxes and more.<br />

£99<br />

Balcony<br />

Amari Havodda<br />

Maldives<br />

from £145 All-Inclusive<br />

Based on staying in an over water villa<br />

Staff's family may travel independently. Staff's family & friends may also travel at these rates.<br />

Book with confidence<br />

Hotel prices are per person per night and based on 2 adults sharing unless otherwise stated. Cruise prices<br />

are per person and include all taxes and port charges. Offers subject to availability and maybe withdrawn<br />

without notice. Terms & conditions apply.<br />


the final word 79<br />

the quirky side of travel<br />

Gryll and Bear it<br />

Adventurous types can put their skills to<br />

the test as part of the Bear Grylls Survival<br />

Academy, described as 'the world's most<br />

challenging and empowering course'.<br />

Suitable for all ages and fitness levels, the<br />

academy will first operate in Jebel Jais, Ras<br />

Al Khaimah, from early 2020 in the form<br />

of half-day (five to six hours), 24-hour and<br />

48-hour courses. Participants will learn<br />

extreme survival techniques including<br />

how to make a fire in the wilderness, build<br />

emergency shelters, deal with a medical<br />

trauma, and gain training in navigation<br />

techniques, rock climbing and extreme<br />

weather survival.<br />

Ras Al Khaimah is one of 20 locations to<br />

offer the course along with mountainous<br />

locations across the UK, USA and China.<br />

rasalkhaimah.ae<br />

Endangered encounters<br />

Mexico has topped the list of countries<br />

with the highest number of endangered<br />

species, with 665 in total. Those wishing<br />

to sight a baird’s tapir, the largest<br />

indigenous mammal in Central America;<br />

a volcano rabbit; or an ocelot, a small<br />

wild cat, should do so before it's too late.<br />

Indonesia is a close second with 583<br />

followed by Madagascar (553) and India<br />

(542). alphatravelinsurance.co.uk<br />

Elusive Europe<br />

The David Hasselhoff Museum in<br />

Berlin and Amsterdam's Floating<br />

Cat Sanctuary have been voted<br />

‘Europe's Most Underrated Tourist<br />

Attractions' by rail specialist Trainline.<br />

Other overlooked highlights include<br />

Germany's ‘Teledisko’- a nightclub<br />

housed within a telephone box and<br />

Starkenberger Brewery’s Beer Pools,<br />

a place where you could quite literally<br />

drown in beer! trainline.com<br />

Top 5... fairytale castles<br />

in Europe<br />

According to accommodation booking site,<br />

HomeAway.com, staying in palaces and<br />

castles is shaping up to be the hottest travel<br />

trend of 20<strong>19</strong>. Requests for fairytale hotels<br />

are up 55% on last year. Here are the top<br />

five royal retreats...<br />

1 Hotel Pacai: Vilnius, Lithuania<br />

2 Gstaad Palace: Switzerland<br />

3 Esplanade Zagreb Hotel:<br />

Croatia<br />

4 Häckeberga Castle: Genarp,<br />

Sweden<br />

5 Hotel Dukes' Palace Bruges:<br />

Belgium<br />

THE JULY/AUGUST 20<strong>19</strong> ISSUE OF SELLING TRAVEL WILL FEATURE: Cruising the Caribbean • Middle East • Mediterranean • 48 hours in Bangkok • South Africa •<br />

Luxury Australia • Plus: special sections on Canada and escorted touring<br />

CONTACT US: editorial@bmipublishing.co.uk ONLINE reviews • blogs • features • incentives • interviews<br />






30 SEP 20<strong>19</strong> | 10 NIGHTS | VOYAGE RMZ<strong>19</strong>0930-10<br />



Passau<br />

Wachau<br />

Valley<br />

Dürnstein SLOVAKIA<br />

Bratislavaa<br />

Linz<br />

VIENNA<br />

Danube River Melk<br />

Budapest<br />



Michael Dupont<br />

Head of Sales<br />

Tel: 07921 949469 mick@cruiseportfolio.co.uk<br />

Natalie Read<br />

Regional Sales Manager<br />

South<br />

Tel: 07896 971316<br />

natalieread@cruiseportfolio.co.uk<br />

Jon Schofield<br />

Regional Sales Manager<br />

North & Scotland<br />

Tel: 07841 921533<br />

jon@cruiseportfolio.co.uk<br />


Deluxe Suite with Fixed Window (W2 Grade) from £3,735 per person<br />

Deluxe Suite with French Balcony (S1 Grade)<br />

from £6,240 per person<br />

Itinerary Highlights:<br />

Vienna (overnight), Dürnstein, Melk, Linz, Passau (overnight),<br />

Bratislava, Budapest (overnight) and Vienna (overnight).<br />

Nan Short<br />

Representative<br />

Northern Ireland & Eire<br />

Tel: 02890 642252<br />

nanshort@btopenworld.com<br />

Megan Saunders<br />

Trade Sales Support<br />

Executive<br />

Tel: 020 7399 7602<br />

megan@cruiseportfolio.co.uk<br />

2018<br />


020 7399 7604 www.crystalcruises.co.uk<br />

ABTA No.V8548<br />

Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject<br />

to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7604 before booking, or visit our website www.crystalcruises.co.uk. The<br />

fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. (c) 2018 Crystal Cruises, Inc., Ships' registry: The Bahamas.

Be inspired by...<br />

River<br />

Cruise<br />

Trends in River Cruise • New Beginnings: New Product on the World's Rivers<br />

• Take Five: Suites • At a Glance

82<br />



The river cruising industry continues to grow and innovate, hoping to attract<br />

further customers with updated styles and experiences. Jeannine Williamson<br />

looks at how the sector is channelling change<br />

New and refurbished ships, more<br />

itineraries and exciting shore<br />

excursions coupled with increased<br />

onboard attractions are among the<br />

innovations contributing to a boom in<br />

river cruising, which has seen a record<br />

number of UK passengers take to the<br />

world’s waterways.<br />

Andy Harmer, CLIA UK & Ireland<br />

Director, says: “The UK river cruise sector<br />

is seeing continued growth year-on-year.<br />

In 2017, the UK river cruise market reached<br />

210,400 passengers, against 174,000 in 2016.<br />

Figures for 2018 won’t be published until<br />

<strong>June</strong> but CLIA is confidentially predicting<br />

another year of strong growth.<br />

“European river cruises, which account<br />

for almost 90% of bookings, were the<br />

driving force behind this exceptional<br />

growth. The Rhine and Danube lead the<br />

way, however, it is eastern and southern<br />

European rivers such as the Douro and<br />

Russian waterways which are seeing the<br />

most growth.”<br />

David Sharman, Commercial Director<br />

at Newmarket Holidays, agrees. “We have<br />

recently launched our 2020 river cruise<br />

programme which is dedicated entirely to<br />

the A-Rosa portfolio across the key rivers<br />

of Europe. We are delighted to be featuring<br />

the Douro for the first time next year, with<br />

the A-Rosa Alva, the line’s newest ship. This<br />

river is growing in popularity and we are<br />

now able to offer agents a destination we<br />

haven’t featured before. It is a perfect choice<br />

for customers who have sailed the popular<br />

rivers such as the Danube and the Rhine<br />

and are now looking for something a little<br />

different.”<br />

Guests are also looking for new<br />

experiences. John Fair, UK Sales Director<br />

for CroisiEurope, says: “We’ve added<br />

an additional ship on the Rhone, which<br />

continues to grow in popularity thanks to<br />

the combination of beautiful landscapes,<br />

world class vineyards, iconic cities and time<br />

in France’s gastronomic capital, Lyon. Our<br />

gourmet-themed cruises on the Rhone and<br />

our Beaujolais cruises are in great demand,<br />

as are rivers such as the Guadalquivir<br />

and the Loire which are unique to<br />

CroisiEurope.”<br />

Once the realm of mature clients,<br />

there’s a growing trend towards cruises<br />

aimed at younger travellers and multigenerational<br />

families. Tauck spearheaded<br />

dedicated family sailings and A-Rosa<br />

offers free cruises for children under 15 on<br />

every departure. U by Uniworld - recently<br />

rebranded U River Cruises - pushed the<br />

boat out with its eye-catching ships Th e A<br />

and Th e B aimed at the “young at heart”,<br />

and this year Amadeus River Cruises has<br />

sailings for millennials.<br />

Ship-shape new vessels<br />

Larger and greener ships are among the<br />

latest developments in the new generation<br />

of river cruise vessels. The big news,<br />

quite literally, is AmaWaterways’ recently<br />

launched AmaMagna. The <strong>19</strong>6-passenger<br />

vessel, double the width of standard river<br />

ships, has four restaurants, five bars, a pool,<br />

watersports platform and private speedboat<br />

American Cruise Lines has named the<br />

third ship in its Modern Riverboat Series,<br />

American Jazz. American Song is already<br />

sailing on the Columbia and Snake Rivers<br />

and American Harmony begins cruising the<br />

Mississippi in August. The line claims the<br />

industry's smallest carbon footprint.<br />



CLOCKWISE FROM TOP LEFT: The River Cruise Line's MS Arena; Avalon Waterways' Avalon Envision; American Cruise Line's American Song; Amadeus River Cruises, Keukenhof Gardens, Netherlands<br />


The Very Best River Cruises<br />

in Europe & Southeast Asia<br />

Let Scenic and Emerald Waterways take your customers<br />

on the river cruise of a lifetime, from the Danube in<br />

Europe to the Irrawaddy and Mekong in Southeast Asia.<br />

We<br />

<strong>Travel</strong><br />

Agents<br />

Great Commission<br />

Earn rewards for EVERY booking<br />

with River Rewards & More<br />

Online training with Agent Academy<br />

Dedicated Trade Team to support<br />

Impeccable Service<br />

Innovative Ships<br />

Once-in-a-lifetime Excursions<br />

Award-winning Value<br />

Find out more about Scenic & Emerald Waterways from your dedicated Trade Team<br />

agencysales@scenic.co.uk | agencysales@emeraldwaterways.co.uk


ABOVE: AmaWaterways' AmaMagna<br />

Avalon Waterways, which recently<br />

launched its latest all-suite ship Avalon<br />

Envision on the Danube, is providing<br />

agents with new ‘cruise only’ pricing<br />

options across its fleet-wide programme.<br />

Additionally, in 2020 the line will introduce<br />

shorter three, four and five-day itineraries<br />

which are ideal for first-time river cruise<br />

clients looking to test the water.<br />

Also next year, APT <strong>Travel</strong>marvel is<br />

introducing three new Contemporary<br />

River Ships with features including a<br />

garden terrace and pub-style McGeary’s<br />

Bar. And a significant development for the<br />

River Cruise Line will be the launch of the<br />

96-passenger MS Arena, a four-star ship<br />

with hotel-style beds in every cabin plus<br />

French balcony staterooms.<br />

Onboard activities<br />

River cruising will always be a leisurely way<br />

to travel, however a key trend to attract<br />

active passengers is onboard wellness.<br />

This year Avalon Waterways introduced<br />

Adventure Hosts on its European ships<br />

to run fitness classes and other heartpumping<br />

activities. These complement the<br />

Avalon Fresh menu, available across the<br />

fleet, which focuses on healthy eating.<br />

AmaWaterways has also rolled out a<br />

fleet-wide fitness programme, with up<br />

to six daily exercise classes. At APT there<br />

are new multi-tasting entertainment<br />

duos responsible for organising daytime<br />

fitness sessions alongside more traditional<br />

entertainment such as trivia quizzes.<br />

Once a rarity on rivers, an increasing<br />

number of ships have pools and spas. Steve<br />

Goodenough, Managing Director of the<br />

River Cruise Line, says: “In keeping with the<br />

provision of fitness and wellbeing facilities<br />

in hotels and resorts, there is a growing<br />

trend towards an expectation that river<br />

cruise ships are similarly equipped. We are<br />

delighted that our new ship MS Arena has<br />

its own well-equipped wellness suite and<br />

clients can book a premium package that<br />

includes free use of the suite.”<br />

Following an eight-month refurbishment<br />

Uniworld’s River Royale has re-launched<br />

in France as SS Bon Voyage, the line’s sixth<br />

Super Ship which features an infinity pool.<br />

Rivers and ports of call<br />

The Douro is this year’s hottest destination.<br />

CroisiEurope launched the MS Amalia<br />

Rodrigues as its sixth vessel and third<br />

premium-rated ship on the ‘River of Gold’<br />

and A-Rosa recently inaugurated its first<br />

Douro vessel, A-Rosa Alva.<br />

Rob Stapley, Senior Cruise Product<br />

Manager at Titan <strong>Travel</strong>, says: “We’ve seen a<br />

huge growth in popularity for the beautiful<br />

Douro River in Portugal for 20<strong>19</strong>. Titan has<br />

exclusive sailings onboard MS Gil Eanes and<br />

the brand new MS Amalia Rodrigues, and for<br />

a more luxurious and intimate experience<br />

guests can take a trip on the 28-passenger<br />

Spirit of Chartwell, the royal barge used for<br />

the Queen’s Diamond Jubilee celebrations.”<br />

Further afield, there’s growing interest<br />

in Asia. Pandaw has launched three<br />



86<br />

river cruising<br />

new routes on the Ganges, plus a<br />

combination India itinerary taking in the<br />

Ganges and Brahmaputra. The small ship<br />

specialist also has a new 14-passenger ship,<br />

Kanee Pandaw, capable of sailing to remote<br />

stretches of Myanmar’s Irrawaddy and<br />

Chindwin rivers. Heritage River Journeys,<br />

which sells through Kuoni and Abercrombie<br />

& Kent, predicts demand for Ganges<br />

cruises after its riverboat Ganges Voyager II<br />

starred in Cruising with Jane McDonald.<br />

ABOVE: Cocktails with U by Uniworld<br />

Shearings has a range of new worldwide<br />

tours that include a cruise element on<br />

rivers including the Amazon, Yangtze<br />

and Mekong. And later this year Emerald<br />

Waterways launches custom-built Emerald<br />

Harmony, which can sail into Vietnam’s Ho<br />

Chi Minh City, unlike larger vessels.<br />

Shore excursions and activities<br />

Flexible shore tour programmes and<br />

active options are setting the pace for the<br />

latest excursion programmes. In addition<br />

to dedicated Cruise & Walk itineraries,<br />

CroisiEurope offers flexible excursion<br />

packages so guests can choose to do as<br />

much or as little as they want. Another line<br />

with á la carte excursions is Amadeus River<br />

Cruises where passengers can ‘pick and<br />

mix’ shore tours to suit their interests.<br />

For inclusive lines that include shore<br />

excursions in the fare there are plenty of<br />

options for guests that want to get up and<br />

go. Avalon Waterways was the first line to<br />

offer Active & Discovery itineraries and the<br />

sailings on the Rhine and Danube have been<br />

ABOVE: Emerald Waterways can sail into Ho Chi Minh City<br />

extended to the Rhone for 20<strong>19</strong>. Passengers<br />

can head off on guided jogging tours, hikes,<br />

bike rides and kayaking trips.<br />

Uniworld is offering more active<br />

excursions with 'Let’s Go', featuring golf,<br />

gondola rowing and more. APT offers<br />

'Freedom of Choice' where tours are split<br />

into four categories with active options<br />

including a Bavarian dance class or hike to<br />

the Petrovaradin Fortress over the Danube.<br />


NEW FOR 2020<br />

SAVE<br />

£50 *<br />

BOOK BY<br />

30 JUNE<br />

All-Inclusive European River Cruises<br />

The Douro Explorer<br />

8-days from £1,769<br />

Jun - Sep & Nov 2020<br />

Flying from 3 UK airports<br />

or cruise only<br />

Lisbon & the<br />

Douro Explorer<br />

11-days from £2,179<br />

Jun - Sep & Nov 2020<br />

Flying from 2 UK airports<br />

or cruise only<br />

For bookings, personalised posters, brochure requests & more, visit<br />

www.newmarketholidays.co.uk/agent-login or call us on 0330 160 7999<br />

*See our website for terms and conditions


Exotic waterways<br />

CroisiEurope, Europe’s largest river cruise operator, is<br />

expanding its worldwide river cruise programme in<br />

2020, giving passengers a taste of the exotic as they<br />

sail through waterways in Asia and Africa.<br />

By spending time on a country’s waterways, guests are able<br />

to tour a mix of small towns and villages, as well as the bigger<br />

cities and get an insider look at how the country developed. Just<br />

as rivers played an important part in the growth of Europe’s<br />

capitals, they fuel the economy and history in Asia and Africa<br />

too. Some of the greatest structures of antiquity were built<br />

along the Nile! Also, there’s the bonus of wildlife sightings on<br />

India’s Ganges River and Africa’s Zambezi and Chobe rivers.<br />

What to expect<br />

An exotic river cruise differs from a European river cruise in<br />

several aspects. For one, the trip is usually at least nine days to<br />

two weeks or more, which makes sense when one factors in the<br />

long flights.<br />

Many exotic river cruises are more like ‘cruise tours’ with<br />

stops and overnights in different cities. For example, on African<br />

Safari cruises only a few days are spent on the water and guests<br />

experience stays at beautiful safari lodges, where they can<br />

explore national parks and the marvellous landscapes of Africa.<br />

Into Africa<br />

Following popular demand, a second ship will sail on Lake<br />

Kariba in Southern Africa. The MS Zimbabwean Dream is the<br />

sistership to MS African Dream and both vessels are a central<br />

components of an exciting Safari itinerary that offers cruising<br />

experiences through Botswana, Namibia and Zimbabwe.<br />

The MS JAZ Royal will return to the Nile in Egypt as part of the<br />

seven-night Cruise on the Nile: The Land of the Pharaohs round<br />

trip from Luxor. This cruise sees passengers step back in time<br />

to explore majestic temples, tombs, pyramids, and the lively<br />

villages that dot the Nile Valley landscapes from Luxor to Aswan.<br />

Oriental shore time<br />

Clients can also set sail on a nine-night Cruise of the Ganges<br />

aboard a luxury ship which is decked out with romantic<br />

canopy-style beds and journeys through bustling Kolkata and<br />

its Victorian memorials and finishes in Varanasi, a sacred city<br />

that attracts millions of pilgrims a year.<br />

On a Mekong cruise in Vietnam and Cambodia, guests on<br />

board RV Indochine I and II, can discover silk towns, fishing<br />

villages, monasteries and floating markets, with optional preor<br />

post-cruise hotel stays in Hanoi, Siem Reap and<br />

Ho Chi Minh.<br />

Learn more at trade portal: pro-uk.croisieurope.com/login-b2b

The World, by Water<br />

Unrivalled choice for 2020 from the<br />

UK’s largest Escorted tour provider<br />

Choose from an extensive range of 62 itineraries, across 32 ships! Our<br />

2020 programme includes a new range of worldwide river cruises, 5<br />

star premium cruises and 25 new itineraries across the rivers of Europe.<br />

Your customers can enjoy lazy days on the water or take advantage of our full programme of<br />

included and optional excursions to tailor their cruise and truly make it unique. With travel options<br />

including by air, coach and rail – ease and flexibility are key. We pay close attention to the fine<br />

details so that they can simply sit back, relax and soak up the experience.<br />

facebook.com/groups/shearingstradeteam<br />

Need to talk to us online – visit shearingsagent.com<br />

and talk to us via webchat


OUT<br />

NOW<br />

NEW 2020 BROCHURE<br />

NEW 2020 BROCHURE<br />

Why choose<br />

Shearings?<br />

The UK’s largest escorted<br />

tour company<br />

Over 100 years of<br />

experience<br />

Award-winning<br />

holidays<br />

Low deposits,<br />

from £65pp ∆<br />

Up to 20kg luggage<br />

included in price †<br />

Over 600 pick up<br />

points nationwide<br />

Trusted hotels in<br />

excellent locations<br />

Over 200 destinations<br />

worldwide<br />

Flexible travel options<br />

by coach, car, air<br />

and rail<br />

17 DAYS<br />

FROM<br />

£2,842<br />


10 DAYS<br />

FROM<br />

£1,689<br />


10 DAYS<br />

FROM<br />

£1,412<br />


Indochina’s Rivers & Treasures<br />

Touring cruise itinerary<br />

From the beautiful bays of Vietnam to<br />

the mighty rivers of Cambodia, immerse<br />

yourself in the colour of daily life of these<br />

two vibrant countries.<br />

17 DAYS • SEPT 20<strong>19</strong>, MAR & SEPT 2020<br />

A Danube Rhapsody<br />

On board MS Amadeus Star<br />


Enjoy a journey of discovery on the<br />

Danube and take in sights including<br />

spectacular Vienna, the hidden gem of<br />

Bratislava and magnificent Budapest<br />

10 DAYS • AUG & OCT 2020<br />

Scenic Rhone to the<br />

Mediterranean All Inclusive<br />

On board MS A-ROSA STELLA<br />

Discover Roman cities, marvel at the<br />

ancient architecture of the Pont du Gard<br />

and admire the natural beauty of the<br />

Camargue with its wealth of wildlife.<br />

10 DAYS • JULY 2020

90<br />

RivER CRUiSiNG<br />


Pandaw<br />

KiDS SAiL FREE<br />

This luxury river cruise operator is<br />

offering free travel for under 18s on<br />

selected dates during the UK school<br />

holidays. it offers sailings along iconic<br />

Asian rivers including the Mekong,<br />

irrawaddy and Ganges and each trip<br />

has activities suitable for all ages,<br />

including daily excursions and cultural<br />

performances as well as low-key movie<br />

nights and free mountain bike hire.<br />

pandaw.com<br />


RivER CRUiSiNG<br />

91<br />

A-Rosa<br />

E-MOTiON SHiP<br />

This is the first look at A-Rosa’s<br />

groundbreaking new vessel, due<br />

for delivery in spring 2021. With<br />

140 cabins, it will be the first cruise<br />

ship on the Rhine sporting four<br />

decks, and comes packed with<br />

sustainable technology including<br />

battery power propulsion and airbubble<br />

technology to reduce fuel<br />

consumption. There will also be<br />

dedicated family facilities including<br />

large cabins, a dedicated kids’ club<br />

area and a separate children’s pool.<br />

arosa-cruises.com<br />

Riviera <strong>Travel</strong><br />


New for 2020 is the vienna,<br />

Bohemia and Treasures of The<br />

Danube itinerary, taking in the<br />

vine-clad Wachau valley, medieval<br />

towns like Regensburg and rolling<br />

Bohemian countryside – all with<br />

a classical quartet on board, Also<br />

launching is the 169-capacity<br />

all-suite MS Geoffrey, with a<br />

sundeck, splash pool, putting<br />

green and spa. rivieratravel.co.uk<br />

American Queen Steamboat<br />

Company<br />


RivER TRiP<br />

A new ‘Around the States in 40<br />

Days’ cruise combines the Mighty<br />

Mississippi cruise from New Orleans<br />

to Red Wing, Minneapolis on American<br />

Duchess, with a Great Lakes cruise on<br />

Victory I from Chicago to Toronto plus<br />

two nights in New York. Other stops<br />

include Memphis, Detroit and Niagara<br />

Falls. From £11,695pp with flights, 33<br />

nights onboard and six hotel nights.<br />

americanqueensteamboat<br />

company.com<br />


92 River cruising<br />

The Douro<br />

CroisiEurope<br />


The French line has announced<br />

details of its last Oberammergau<br />

departures, which combine a six-day<br />

Danube cruise with two nights in<br />

Oberammergau, Bavaria and the<br />

best seats for the 2020 Passion Play.<br />

The famous event, which takes place<br />

every ten years, goes back to 1634 and<br />

involves 2,000 villagers performing on<br />

a vast stage. croisieurope.co.uk<br />

pORTUGAL<br />

This river goes from strength<br />

to strength. A-Rosa Alva was<br />

christened in Porto this April and<br />

2020 departures are available now,<br />

either direct or via Newmarket<br />

Holidays or Shearings Holidays.<br />

Meanwhile, Tauck will set sail on<br />

the river for the first time next<br />

year with its new ship, Andorinha.<br />

Shearings Holidays<br />


Shearings' 2020 river cruise<br />

brochure is its largest to date,<br />

featuring 62 itineraries across 32<br />

ships. Demonstrating the operator’s<br />

focus on premium cruising, it has<br />

partnered with Amadeus Cruises.<br />

Amadeus Silver II, Amadeus Star,<br />

Amadeus Silver III and Amadeus<br />

Imperial are featured, with four<br />

eight-day itineraries on sale<br />

covering the Danube, Rhine and<br />

Dutch Waterways. shearings.com<br />



Quintessentially British<br />

A<br />

traditionally British experience, Fred. Olsen’s<br />

sumptuous menus, attentive service and exciting<br />

shore tours have all been specially tailored for British<br />

tastes. And the cruise operator is expanding its tours in 2020<br />

to include even more incredible European destinations.<br />

Typically & familiarly British...<br />

A river cruise onboard Fred. Olsen’s compact Brabant is a distinctly<br />

British experience. Unlike some European river cruise ships, Fred.<br />

Olsen’s friendly, attentive crew speak English and guests can pay<br />

for any purchases made on board in pound sterling. What's more,<br />

the food and fantastic service enjoyed on board, as well as the<br />

shore tours in each port of call, have been specifically tailored to<br />

suit British tastes. You’ll even find a kettle and tea in all the rooms,<br />

and familiar British condiments like marmite and tomato ketchup<br />

in the ship’s restaurants. So, while you journey through Europe via<br />

its scenic rivers, you'll always feel right at home aboard Brabant.<br />

Close to home<br />

Carrying around 150 guests, the stylish and comfortable Brabant<br />

has the intimate home-from-home atmosphere for which Fred.<br />

Olsen is renowned. Brabant’s compact dimensions allow for<br />

mooring as close as possible to the heart of the city, town or<br />

village to ensure the local attractions are within easy reach.<br />

Scenic cruises<br />

Almost all Fred. Olsen’s expertly-planned itineraries include<br />

daytime scenic cruising. Clients can capture all the mesmerising<br />

sights as they pass by picturesque countryside, historic castles,<br />

terraced vineyards and charming towns. Fred. Olsen has a choice<br />

of holidays to suit all types of traveller.<br />

What’s new?<br />

For 2020, the cruise tour operator has introduced an all-new<br />

programme of European river cruises aboard Brabant –<br />

immersive adventures combining enchanting destinations with<br />

some of the most spectacular landscapes in Europe.<br />

Sailing the beautiful Rhine, Main, Moselle and Danube rivers for<br />

another momentous river cruising season, Fred. Olsen will once<br />

again showcase the springtime splendour of the Netherlands; the<br />

highlights of attraction-packed capitals, and much more. Brabant<br />

will take exploration to the next level in 2020 too, uncovering<br />

rarely-visited regions such as Luxembourg and the Lower Danube.<br />

What’s new?<br />

Join Fred. Olsen in Manchester (July 9) or London (July 10) for a<br />

<strong>Selling</strong> <strong>Travel</strong> Dialogue: River Cruise to find out more about its<br />

fantastic range of river adventures and maybe win a cruise aboard<br />

Brabant. Sign up here: sellingtravel.co.uk/events<br />


94<br />


2<br />


MEKONG JEWEL: Uniworld has some of<br />

the most luxurious ships on the market but<br />

launching in Vietnam and Cambodia for 2020<br />

is its new Mekong Jewel, an all-suite ship<br />

constructed with sustainable, eco-friendly<br />

materials. The ship will also feature a pool, spa,<br />

sauna and steam room, gym, hair salon, nail<br />

bar, two lounges and a library.<br />

3<br />

CRYSTAL BACH: One of four Crystal River<br />

Cruises vessels, the first and only all-suite and<br />

all-butler ships in Europe, with every room<br />

category positioned above the water line. All<br />

suites feature Panoramic Balcony-Windows,<br />

walk-in closets, king-sized beds, ETRO<br />

amenities and flat-screen HD TVs.<br />

1<br />

AMAMAGNA: Nearly twice the width of<br />

traditional European ships, AmaWaterways'<br />

new AmaMagna has a watersports platform,<br />

four restaurants, a wellness studio and 53 suites<br />

from 355 to 710 square feet. All have full-width<br />

step-out balconies and a marble bathroom with<br />

a walk-in multi-jet shower and separate bath.<br />

SCENIC ROYAL OWNER'S: The latest<br />

version of these suites will be on Scenic's<br />

'Space-Ships' sailing the Rhine, Main and<br />

Danube rivers in 2020. The 505-square-feet<br />

suites will feature a large balcony, soaking tub<br />

with river views, oversized bathroom and<br />

queen-sized Scenic Slumber beds with<br />

Egyptian cotton sheets and a pillow menu.<br />

AVALON ENVISION: New this year,<br />

this all-suite ship has two decks of its<br />

award-winning 200-square-feet Panorama<br />

Suites, featuring wall-to-wall and<br />

floor-to-ceiling Panoramic Windows which<br />

turn the living space into an open air balcony<br />

and has beds turned to face the views too.<br />

5<br />

4<br />


early bird<br />

best price<br />

New River Cruise 2020 brochure is out now<br />

Low<br />

£99PP<br />

deposit<br />

Book by<br />

28 <strong>June</strong> 20<strong>19</strong> *<br />

River Cruise 2020<br />





Booking early guarantees your customers the best price possible. If we drop<br />

the price of their holiday later on, we’ll automatically refund the difference.<br />

• VIP door-to-door travel service † • Price Promise<br />

• Fly from an airport near you • Guaranteed departures<br />

£99pp deposit<br />

Book by 28 <strong>June</strong> 20<strong>19</strong><br />

Fly from an<br />

airport near you<br />

VIP door-to-door<br />

travel service<br />

£20 Lifestyle voucher for every online booking ‡<br />

Book online at titanagents.co.uk<br />

*£99pp deposit is available on the majority of Titan holidays. †Mainland UK<br />

only. ‡For full terms and conditions please visit www. titanagents.co.uk<br />

007201-TT Untitled-5 1<strong>Selling</strong> <strong>Travel</strong> - River cruise special.indd 1 23/05/20<strong>19</strong> 22/05/20<strong>19</strong> 09:32 16:45




BY ABTA & ATOL<br />



2020<br />

ON SALE<br />

NOW<br />




Spacious suites and cabins<br />

Return regional flights or Eurostar, with over 50 regional connections<br />

Overseas transfers<br />

Fascinating daily excursions led by knowledgeable local guides<br />

Services of our experience cruise director and concierge<br />

All meals on board<br />

Complimentary tea and coffee in your cabin, plus on board Wi-fi<br />

All port charges and airport taxes<br />

Price-parity across all channels<br />

NEW FOR 2020<br />



8 days from £1,599PP<br />

Departures from July to September 2020<br />



8 days from £1,099PP<br />

Departures up to October 20<strong>19</strong> & April to October 2020<br />



15 days from £2,599PP<br />

Departures up to September 20<strong>19</strong> & April to October 2020<br />


Call for support: 01283 744307 | Email: agencysales@rivieratravel.co.uk<br />


Call to book: 01283 744370 | Book online: www.rivieratravel.co.uk/agents<br />

Prices are based on two people sharing and are correct at time of print. Single supplements may apply. Operated by and subject to booking conditions of<br />

Riviera <strong>Travel</strong>, ABTA V4744 ATOL 3430 protected. Subject to availability. Additional entrance cost may apply. Images used in conjunction with Riviera <strong>Travel</strong>.<br />

ABTA No. V4744



From the roof of the world to its biggest<br />

delta, this sacred river begins as an icy<br />

torrent from a Himalayan glacier and flows<br />

into the warm Bay of Bengal. It's seeing<br />

huge growth in cruising thanks to timeless<br />

rural landscapes, temples and palaces. But<br />

its crown is Varanasi, Hinduism's holiest<br />

and most colourful city, which smokes with<br />

cremation fires but thrums with human<br />

energy and religious devotion.<br />


98<br />




Amadeus River Cruises<br />

A-ROSA River Cruises<br />

AmaWaterways<br />

APT River Cruises<br />

Avalon Waterways<br />

Belmond<br />

CroisiEurope<br />

Crystal River Cruises<br />

Emerald Waterways<br />

European Waterways<br />

Fred.Olsen River Cruises<br />

Fred.\River Cruises<br />

Great Rail Journeys & Rail<br />

Discoveries<br />

Insider Journeys<br />

Mekong Prestige River Cruise<br />

Newmarket Holidays<br />

Pandaw<br />

Riviera <strong>Travel</strong><br />

Saga<br />

Sanctuary Retreats<br />

Scenic<br />

Shearings Holidays<br />

Tauck River Cruises<br />

Titan<br />

The River Cruise Line<br />

Uniworld<br />

Viking<br />

Wendy Wu Tours<br />

0800 035 6411<br />

amadeus-rivercruises.co.uk<br />

02922 672 600<br />

arosa-cruises.com<br />

0800 520 2252<br />

amawaterways.co.uk<br />

0800 012 6686<br />

aptouring.co.uk<br />

0330 058 8237<br />

avaloncruises.co.uk<br />

0845 077 2222<br />

belmond.com<br />

020 8328 1281<br />

croisieurope.co.uk<br />

020 7399 7604<br />

crystalcruises.co.uk<br />

0808 115 0469<br />

emeraldwaterways.co.uk<br />

01753 598 555<br />

europeanwaterways.com<br />

0800 0355 131<br />

fredolsencruises.com<br />

0800 021 3172<br />

fredrivercruises.co.uk<br />

0800 240 4470<br />

greatrail.com<br />

raildiscoveries.com<br />

01865 268 944<br />

insiderjourneys.co.uk<br />

0808 168 1458<br />

ewaterways.co.uk<br />

0330 160 7999<br />

newmarketholidays.co.uk<br />

020 8396 7320<br />

pandaw.com<br />

01283 744 370 / 744 390<br />

rivieratravel.co.uk/agents<br />

0800 074 8021 t<br />

saga.co.uk/rivercruises<br />

+44 (0)1242 546609<br />

sanctuaryretreats.com<br />

0808 115 0463<br />

scenic.co.uk<br />

0<strong>19</strong>42 416123<br />

shearings.com/rivercruises<br />

0800 810 8020<br />

tauck.co.uk<br />

0800 988 5800<br />

titanagents.co.uk<br />

01858 438 466<br />

rivercruiseline.co.uk<br />

0808 168 9231<br />

uniworld.com/uk<br />

020 8780 7985<br />

vikingcruises.co.uk<br />

0800 902 0888<br />

wendywutours.co.uk<br />

£1149pp, 7-night Treasures of Burgundy & Provence, including flights, non-UK transfers and port<br />

charges<br />

£1509pp, 7-night Classic Danube Explorer (via Newmarket Holidays) including flights, meals and<br />

drinks<br />

£2,029pp, 7-night Melodies of the Danube, incl. all meals with drinks plus excursions<br />

£2,095pp, 15-day European Gems incl. flights, sightseeing, meals and drinks with lunch & dinner<br />

onboard, tipping and more<br />

£1,525; 8 days Tulips of Northern Holland, flying from Gatwick, including all transfers and private<br />

home pick-up<br />

£990pp, 2-night cruise on Road to Mandalay with transfers, meals with wine<br />

£332pp for a 4-day short break in Paris<br />

£1,765pp, 7-night Danube cruise, Budapest to Vienna incl. all meals and drinks onboard<br />

£1,470pp, 8-day The Charms of Holland and Belgium river cruise incl. flights, excursions & meals<br />

on-board with drinks<br />

£2,590pp, 6-night all-inclusive hotel barge cruises UK, France, Italy, Holland & Ireland<br />

£999, 7-night Rhine and Moselle Marvels<br />

£999pp, 7-nights Tulip Cruise including flights, non-UK transfers and port charges<br />

£795, 5-day The Path of the Seine, Paris to Normandy including rail, 11 meals and drinks<br />

£3,093, 16-day Mekong & Beyond small group journey. 7 nights’ cruise, 8 hotel)<br />

£1,149pp, 8-night cruise only between Saigon and Siem Reap, full-board including drinks<br />

£799pp, 5-night Paris, Normandy & the Seine at Christmas (incl. flights, meals & drinks)<br />

£3149pp 7-night Classic Mekong including flights, transfers and pre/post cruise accommodation.<br />

£799pp for the lead-in Amsterdam & Dutch Bulbfields cruise<br />

£399pp 4-nights Holland in Bloom<br />

£714pp, 3-night cruise from Bagan to Mandalay, based on two people<br />

£1,695pp, 8-day Gems of the Danube five-star river cruise, including flights, excursions, meals and<br />

drinks<br />

£429pp, 2-night Keukenhof Gardens Weekend Cruise, full-board with return coach travel.<br />

£3,070pp, 8-day ‘Holland & Belgium in the Spring’ incl. flights & category one cabin<br />

£799pp 6-day Tulips and Windmills cruise including meals, transport and VIP transfers<br />

£429pp, 4-day Amsterdam & Bulbfields Spectacular aboard the three-star MPS Lady Anne<br />

£2,089, 8 day all-inclusive Castles Along the Rhine cruise from Basel to Amsterdam<br />

£1545pp, 8-day Romantic Danube incl. wifi, meals with wine and beer & daily excursions<br />

£2,890pp, 14-day fully-inclusive Majestic Yangtze tour with flights and guided touring<br />



99<br />

Danube, Central<br />

Europe<br />

Douro, Portugal<br />

Elbe, Czech Republic<br />

to Germany<br />

Main Danube Canal,<br />

Germany<br />

Moselle, France, Lux,<br />

Germany<br />

Rhine, Switzerland<br />

to the Netherlands<br />

Dutch Waterways<br />

French Waterways<br />

Po, Italy<br />

Russian Waterways<br />

Chobe, Botswana<br />

Mekong, Cambodia,<br />

Laos, and/or Vietnam<br />

Indian Waterways<br />

Irrawaddy/ Chindwin,<br />

Burma<br />

Nile, Egypt<br />

Yangtze, China<br />

Mississippi, USA<br />

Murray River, Australia<br />

Amazon<br />



OPTION<br />

WI-FI<br />


<br />

Available on<br />

request<br />

<br />

<br />

<br />

<br />

Selected<br />

cruises<br />

Selected<br />

Cruises<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Upgrade<br />

onboard<br />

<br />

<br />

<br />

Selected<br />

cruises<br />

Pre-paid<br />

drink packages<br />

Selected<br />

cruises<br />

<br />

Selected<br />

cruises<br />

<br />

Rail - local<br />

station only<br />

<br />

<br />

Selected<br />

cruises<br />

<br />

<br />

<br />

Pre-paid<br />

drink packages<br />

<br />

<br />

Pre-paid<br />

drink packages<br />

<br />

<br />

Selected<br />

cruises<br />

Selected dates<br />

Selected<br />

cruises<br />

<br />

<br />

Pre-paid<br />

drink packages<br />

Selected<br />

cruises<br />

<br />

Selected<br />

cruises <br />

Selected<br />

cruises<br />

Selected<br />

cruises<br />

Selected<br />

cruises<br />

<br />

<br />

Selected<br />

cruises<br />

Selected<br />

cruises<br />

<br />

Coach/<br />

Air/Rail<br />

In Europe<br />

Selected<br />

cruises<br />

<br />

<br />




I N T H E<br />


Over-the-Water Villas<br />

at Sandals Royal Caribbean<br />

2 0 1 8<br />


23<br />

23 Years Running<br />


Sandals introduces new innovations in luxury that invite guests<br />

to leave the everyday world behind. Our new Over-the-Water<br />

Villas and Bungalows aren’t just one-of-a-kind, they’re the first<br />

of their kind in the Caribbean. Extraordinary cuisine is served<br />

in over-the-water restaurants, while at the new Over-the-Water<br />

Latitudes Bar, your clients can enjoy a cocktail whilst relaxing in<br />

a hammock suspended over the sea. Newlyweds can turn their<br />

vows into wows at the spectacular Over-the-Water Serenity<br />

Wedding Chapel featuring a “sea-through” glass floor aisle.<br />

Even our commissions and support are over the top! It’s all<br />

exclusively at Sandals.<br />


CALL 0808 164 3459<br />


Over-the-Water Dining<br />

Over-the-Water Serenity<br />

Wedding Chapel<br />

Over-the-Water Bar<br />



IN THE<br />



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