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Selling Travel September 19

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SEPTEMBER 20<strong>19</strong> • SELLINGTRAVEL.CO.UK<br />

TRAVEL TRADE PUBLICATION OF THE YEAR 2018<br />

DIVE INTO A<br />

GOLDEN AGE<br />

how to sell...<br />

South Pacific<br />

Florida<br />

Cyprus<br />

Peru<br />

Agents need to know that the over 50s<br />

are as adventurous and savvy as they<br />

are time and cash rich<br />

and more...


2020-22<br />

EARLYBIRD<br />

FARES<br />

Out Now<br />

Return flights from UK airports<br />

Pre/post-cruise hotel stay<br />

Spacious all-verandah suite accommodation<br />

Butler service for every guest and 1:1 staff-to-guest ratio<br />

Choice of up to 10 on board dining experiences<br />

THE NEW BENCHMARK<br />

IN ULTRA LUXURY CRUISING<br />

Truly All-Inclusive Luxury<br />

Unlimited complimentary beverages*<br />

Extensive choice of all-inclusive shore excursions<br />

Scenic Enrich unique experiences<br />

Expert Discovery Team and local experts<br />

Zodiac, kayak, snorkel and snow-shoe adventures<br />

The freedom of our e-bikes<br />

550m 2 Senses Spa, gym, yoga and Pilates studio<br />

Indoor and outdoor swimming pools<br />

All tipping, transfers and taxes, on board and onshore<br />

FREE private door-to-door chauffeur transfers<br />

ANTARCTICA IN DEPTH<br />

Ushuaia<br />

Port Lockroy<br />

Lemaire Channel<br />

Buenos<br />

Aires<br />

1 1<br />

Argentina<br />

Beagle Channel<br />

Drake<br />

Passage<br />

11<br />

South Shetland Islands<br />

South Orkney Islands<br />

Antarctic Peninsula<br />

Weddell Sea<br />

Antarctic Circle<br />

Departing Nov 2020 – Feb 2021<br />

Nov 2021 – Feb 2022<br />

Ushuaia > Ushuaia<br />

Savings from £1,050 per person<br />

16-day cruise from £9,725pp<br />

ICELAND DISCOVERY<br />

Grimsey<br />

Isafjördur<br />

Dynjandi Waterfall<br />

Reykjavik<br />

1<br />

Thorlakshofn<br />

Heimaey<br />

Húsavík<br />

Seydisfjördur<br />

Iceland<br />

Departing 18 & 26 July 2021<br />

Reykjavik > Reykjavik<br />

Savings from £750 per person<br />

10-day cruise from £6,045pp<br />

8<br />

INCREDIBLE IBERIAN DISCOVERY<br />

Portimão<br />

Portugal<br />

Lisbon 1<br />

Seville<br />

Tangier<br />

Morocco<br />

Spain<br />

Málaga<br />

Cartagena<br />

Barcelona<br />

Soller de Mallorca<br />

Departing 11 April 2021<br />

Lisbon > Barcelona<br />

Savings from £705 per person<br />

9-day cruise from £4,980pp<br />

7<br />

Book the Ultimate in Luxury Call 0808 115 0463 | Email agencysales@scenic.co.uk<br />

Terms and Conditions: Prices correct at time of going to print (20 August 20<strong>19</strong>). Prices advertised are based on two sharing a Verandah Suite paying the Earlybird fare with economy flights departing London Heathrow,<br />

subject to availability. Prices include the advertised Earlybird saving plus an Early Payment Discount of £500 per suite. Early payment discount of £500 is per suite and based on two persons sharing. Discount will be<br />

reduced for single occupancy. Full balance payment must be made on or before 31 December 20<strong>19</strong> to receive this discount. Discount amount will be deducted from balance payment. ‡Supplements may apply for regional<br />

departures. Private door-to-door transfers are complimentary within a 75 mile radius from your home address. For any journey over 75 miles, a £2.00 per mile<br />

supplement will be charged. Offers are valid for new bookings only made before 30 <strong>September</strong> 20<strong>19</strong> and can be withdrawn at any time. Earlybird Fares are strictly<br />

limited. Pre-departure night included on all season departures – hotel stay will be allocated and booked by Scenic, includes bed and breakfast. Helicopter and<br />

submarine activities are weather permitting, may incur additional costs and are subject to availability. *All drinks on board are included except for a very small<br />

number of rare, fine and vintage wines, champagnes and spirits. Scenic Tours Pty trading as Scenic. Registered: 05770868


contents 3<br />

this issue<br />

WE TRAVEL FURTHER TO BRING YOU MORE<br />

FEATURES<br />

08 Peru: New cruise, rail<br />

and luxury options<br />

41 South Florida: Why<br />

the south side is more<br />

than just theme parks<br />

QUICK READS<br />

12 Six of the best: Dubai<br />

38 Destination Profile:<br />

Cyprus<br />

44 How to sell: Myanmar<br />

48 My journey: Cruising<br />

the South Pacific<br />

51 Destination Profile:<br />

South Pacific<br />

65 My trip to: Las Vegas<br />

66 Six of the best: New<br />

South Wales islands<br />

67 Exploring: Tobago<br />

70 How to sell: Northern<br />

Lights cruises<br />

65<br />

41<br />

67<br />

08<br />

38<br />

12<br />

SOUTH PACIFIC<br />

48<br />

44<br />

60<br />

66<br />

48<br />

CYPRUS<br />

38<br />

THE REVIEW<br />

55 Top news stories plus<br />

hotel reviews and a<br />

Sri Lanka news report<br />

TALKING SHOP<br />

15 News, competitions,<br />

incentives, fams,<br />

columnists, new<br />

appointments<br />

OVER-50S<br />

76 Trends<br />

80 Interview: Titan <strong>Travel</strong><br />

82 Fresh Ideas<br />

OVER-50S<br />

76<br />

LAS VEGAS<br />

65<br />

MYANMAR<br />

44<br />

FLORIDA<br />

41<br />

Please note that <strong>Selling</strong> <strong>Travel</strong>, owned and<br />

published by BMI Publishing Ltd., is not<br />

connected in any way to <strong>Selling</strong> <strong>Travel</strong><br />

e-magazine published by SMP Training Co.<br />

and based in British Columbia, Canada. The<br />

latter online publication focuses exclusively on<br />

sales skills and all aspects of professional<br />

selling within the travel and tourism sectors.<br />

To benefit from this travel industry sales<br />

training resource visit sellingtravel.net<br />

sellingtravel.co.uk


Cover_final.indd 1<br />

8/13/<strong>19</strong> 12:39 PM<br />

TRAVELWYOMING.COM<br />

Cover_final.indd 1<br />

FAM TRIP REPORT<br />

Experience the Cowboy State through the eyes of seven<br />

travel professionals who travelled hundreds of miles and<br />

experienced its unique culture and awe inspiring landscapes<br />

8/27/<strong>19</strong> 04:03 PM<br />

4<br />

welcome<br />

Isn't it ironic?<br />

WINNER<br />

TRADE PUBLICATION OF<br />

THE YEAR – PRINT & ONLINE<br />

EDITORIAL<br />

EDITOR<br />

Laura Gelder<br />

laura.gelder@sellingtravel.co.uk<br />

JOURNALISTS<br />

Jessica Pook, Sasha Wood<br />

& April Waterston<br />

CONTRIBUTING EDITORS:<br />

Andy Hoskins & Julie Baxter<br />

EDITORIAL DIRECTOR<br />

Steve Hartridge<br />

SALES<br />

PUBLISHERS<br />

Steve Thompson<br />

steven.thompson@sellingtravel.co.uk<br />

Sally Parker<br />

sally.parker@sellingtravel.co.uk<br />

ADVERTISING MANAGER<br />

Lisa Merrigan<br />

lisa.merrigan@sellingtravel.co.uk<br />

DESIGN & PRODUCTION<br />

SENIOR DESIGNER<br />

Louisa Horton<br />

Laura Gelder<br />

EDITOR<br />

It's always sad when a much-loved brand collapses but the<br />

demise of the always-trade-friendly Super Break is still<br />

clearly making an impact.<br />

Many agents took to social media to pay tribute to the people<br />

who worked for Super Break, and supported the trade in selling<br />

its products. But as you can see on our social media page (32),<br />

they also bemoaned the hole it has left in the UK breaks market.<br />

It’s ironic, really, that the operator collapsed at a time when<br />

domestic breaks are on the up; but of course it wasn’t Super<br />

Break that was failing, but its parent company.<br />

The travel industry isn’t a stranger to irony, and the Sri Lanka<br />

bombings, also coming at a boom time for tourism to the<br />

country, were a tragic twist of fate. I’m so happy to hear that there are emerging signs<br />

of a slow recovery and you can read more about how the trade is driving this in our Sri<br />

Lanka news report on page 60.<br />

On a more upbeat note, our special section this month looks at the buoyant and<br />

lucrative – for agents at least – over 50s market. It’s difficult, perhaps counter-productive,<br />

to break any industry down into age groups and I was hesitant to even write 'over 50s'.<br />

As someone who recently celebrated a birthday, I know age is a touchy subject!<br />

But please, whether you are over 50 or not, take the time to read our feature on travel<br />

trends in this sector (p76), because the point it makes is that each traveller is unique<br />

and, like everyone else, this age group just wants new destinations and ever-more<br />

exciting experiences. And please forgive us if you find the cover image this month a bit<br />

stereotypical. All I can say is, I hope my 50s look just like that!<br />

DESIGNERS<br />

Ross Clifford, Caitlan Francis<br />

& Zoe Tarrant<br />

PRODUCTION & STUDIO MANAGER<br />

Clare Hunter<br />

PRODUCTION ADMINISTRATOR<br />

Steve Hunter<br />

BMI PUBLISHING<br />

MANAGING DIRECTOR<br />

Matt Bonner<br />

CEO<br />

Martin Steady<br />

(PRINT) ISSN 2056-93<strong>19</strong>. ©BMI PUBLISHING LTD 20<strong>19</strong>.<br />

SELLING TRAVEL IS PUBLISHED BY BMI PUBLISHING<br />

LTD: SUFFOLK HOUSE, GEORGE STREET, CROYDON,<br />

SURREY, CR9 1SR, UK. T: 020 8649 7233<br />

E: ENQUIRIES@BMIPUBLISHING.CO.UK<br />

BMIPUBLISHING.CO.UK • SELLINGTRAVEL.CO.UK<br />

WE ARE MEMBERS OF THE CARIBBEAN TOURISM<br />

ORGANIZATION, VISIT USA ASSOCIATION, LATA, PATA,<br />

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WHILE EVERY EFFORT IS MADE TO ENSURE ACCURACY,<br />

BMI PUBLISHING LTD CANNOT BE HELD RESPONSIBLE<br />

FOR ANY ERRORS OR OMISSIONS.<br />

COVER IMAGE: ISTOCKPHOTO.COM<br />

With this issue<br />

This publication is printed on Revivew 100 Media and Revive<br />

recycled coated, recycled paper grades that are FSC®<br />

Recycled certified and Carbon Balanced.<br />

LATIN AMERICA<br />

<strong>Travel</strong> Guide 20<strong>19</strong>/2020<br />

Latin America <strong>Travel</strong> Guide<br />

The 20<strong>19</strong>/2020 edition maps out<br />

adventures, iconic sights and<br />

events in the region, and puts<br />

luxury, cruise and wildlife in focus.<br />

Welcome<br />

to<br />

WYOMING<br />

Wyoming Fam Trip Report<br />

The story of a journey which seven<br />

agents took around the Cowboy<br />

State this May and what they learnt<br />

about how to sell it.<br />

sellingtravel.co.uk


Visit www.sellingtravel.co.uk and please<br />

Vote for Newmarket Holidays at the 20<strong>19</strong> <strong>Selling</strong> <strong>Travel</strong><br />

Agents Choice Awards in the following categories:<br />

• Best Short Haul Escorted Tours Company<br />

• Best River Cruising Company – Short haul<br />

We appreciate<br />

your support!<br />

Untitled-3 1 <strong>19</strong>/08/20<strong>19</strong> 15:59<br />

<strong>Selling</strong> <strong>Travel</strong> HPH 210x146 Ed Sep 20<strong>19</strong>_09.indd 1 <strong>19</strong>/08/20<strong>19</strong> 15:31<br />

The<br />

Real Spirit<br />

of<br />

MachuPicchu<br />

BUY ONLINE


the big picture 7<br />

The<br />

windy<br />

city<br />

Illinois<br />

Second city soaring<br />

Chicago has reported a 15% spike in<br />

UK visitors for 2018. It puts this down<br />

to special events like Chicago Theater<br />

Week, which had a record-breaking<br />

year, and a boom in new hotels. Eight<br />

big names opened their doors in<br />

2018, including Moxy Hotel; The<br />

Hoxton opened this year and Nobu<br />

Hotel will join in 2020. New York and<br />

now Los Angeles have larger<br />

populations, but locals still refer to<br />

Chicago as ‘the Second City’.<br />

choosechicago.com<br />

sellingtravel.co.uk


8<br />

peru<br />

heady<br />

Heights<br />

Peru’s tourism appeal is evolving, says Sarah Gilbert,<br />

who explains how to sell Peru as a rail and cruise<br />

holiday, a luxury escape or an adventure tour<br />

My breath is ragged, my heart<br />

is pounding and I feel on<br />

top of the world. A distant<br />

glacier glitters in the sunlight, its<br />

jagged peaks reflected in the mirrorflat<br />

surface of a sapphire-blue lake.<br />

And save for our small group and some<br />

docile llamas there isn’t another living<br />

thing in sight.<br />

I am taking the Inca road less travelled<br />

on Mountain Lodges of Peru’s Sacred<br />

Valley and Lares Adventure; innovative<br />

five- and seven-day programmes that mix<br />

high-end lodges, hiking and culture with<br />

sustainable practices that directly benefit<br />

local communities.<br />

Daily activities are divided into ‘easy’,<br />

‘moderate’ and ‘challenging’. One morning<br />

I climb up to the Challwaccasa Pass, then<br />

down to the small farming community of<br />

Viacha that sits among fields of red quinoa<br />

and purple lupin, high above Pisac’s 15thcentury<br />

fortress.<br />

My reward is pachamanca, a traditional<br />

Inca feast where meat and vegetables<br />

are layered into a hole in the ground and<br />

slow-cooked for hours. I am also given the<br />

opportunity to buy vibrant weavings, far<br />

removed from the tourist groups.<br />

In the Andean village of Huachahuasi,<br />

giggling children in red hats and ponchos<br />

scamper past on their way to school and<br />

women, their cheeks fat with coca leaves,<br />

sit spinning wool outside adobe homes.<br />

My contemporary lodge’s floor-to-ceiling<br />

windows frame the stunning landscapes<br />

and rooms come with alfresco hot tubs to<br />

sooth those post-hike muscles.<br />

My journey ends at the magnificent<br />

Machu Picchu and although I marvel at<br />

the Inca’s architectural prowess, I realise<br />

that the highlight had been getting an<br />

off-the-beaten-track glimpse into their<br />

descendants’ everyday lives.<br />

Sell it: Journey Latin America offers the 11-day<br />

Peru: Beyond the Sacred Valley with the Lares<br />

Adventure, including the five-day Lares trek,<br />

mid-range hotels, domestic flights, excursions<br />

including Machu Picchu, transfers and most meals.<br />

International flights are extra<br />

journeylatinamerica.co.uk<br />

The full package<br />

Peru packs in everything from colonial<br />

cities to ancient ruins, glacier-tipped peaks<br />

to the Amazon rainforest.<br />

sellingtravel.co.uk


peru 9<br />

New flights have boosted connectivity<br />

from the UK and within the country,<br />

accommodation options and tourism<br />

infrastructure have improved, and luxury<br />

trains, world-class expedition cruises and<br />

gourmet restaurants are now all adding to<br />

its appeal.<br />

“Peru welcomed 74,124 UK visitors<br />

last year, a 7% increase on 2017,” says<br />

Elisabeth Hakim, UK & North America<br />

Market Coordinator at PromPeru.<br />

“International tourism arrivals reached a<br />

record-breaking 4,4<strong>19</strong>,430 in 2018.”<br />

Between now and 2021, investments<br />

in the tourism sector will exceed $790<br />

million, with 22 new four- and five-star<br />

hotel projects currently under construction<br />

– 17 in Lima alone.<br />

While Lima, Cusco and Machu Picchu<br />

still dominate itineraries, northern Peru is<br />

becoming increasingly popular.<br />

“The Kuelap Cable Car has made this pre-<br />

Inca mountaintop city more accessible”<br />

says Isabelle Mazille, Product Manager at<br />

Journey Latin America.<br />

“And the gentle coastal city of Mancora is<br />

ideal for a post-sightseeing beach break, with<br />

high-end accommodation and humpback<br />

whale-watching from July to October.”<br />

An increased train schedule means that<br />

it’s easy to visit Machu Picchu on a day trip<br />

from the Sacred Valley, but Peru’s home to<br />

a host of less-visited archaeological gems,<br />

including Choquequirao in the south and<br />

Chan Chan in the northwest.<br />

Adventure travellers can tackle highaltitude<br />

hikes beyond the Inca Trail, such<br />

as the Salkantay Trek and Ausangate.<br />

Gastronomy is another major draw, with<br />

Lima featured in the 2018 series finale of<br />

BBC’s MasterChef and Peruvian restaurants<br />

now regularly topping many of the ‘world’s<br />

best’ lists.<br />

Cruise & train<br />

Departing from the jungle town of Iquitos,<br />

Aqua Expeditions offers three-, four- and<br />

seven-night itineraries on its ship Aria<br />

Amazon, exploring the Pacaya-Samiria<br />

National Reserve in northeast Peru.<br />

Spread over two decks, 16 stylish riverfacing<br />

suites come with picture windows<br />

and expert naturalist guides take guests<br />

to spot sloth, caiman, monkeys and more.<br />

Gastronomy is also high on the agenda.<br />

Launching in August 2020, the 20-suite<br />

Aqua Nera will follow the same model.<br />

THE CORdILLERA BLANCA MOuNTAINS<br />

sellingtravel.co.uk


sellingtravel.co.uk


peru 11<br />

Inkaterra Reserva Amazonica<br />

peruvian entertainment<br />

the amazon<br />

hiking, andees<br />

colca canyon<br />

perurail - the andean explorer<br />

Also offering luxury on the Amazon is<br />

Delfin, the first Relais & Châteaux cruise,<br />

with three options: Delfin III with 22 suites,<br />

Delfin II with 14, and Delfin I with just four.<br />

La Perla’s three boats and three-, four- and<br />

seven-night cruises are a mid-range option.<br />

Cruise lines including Princess, Celebrity,<br />

Oceania, Norwegian and P&O have the<br />

port of Callao near Lima on their South<br />

American itineraries, and Regent Seven<br />

Seas sails from Miami to Lima on its<br />

15-night Paradise to Peru cruise, with the<br />

option for a three-night land extension.<br />

Getting to Machu Picchu by train has<br />

never been easier. PeruRail and IncaRail<br />

both have various options from Cusco or<br />

Ollantaytambo, depending on the season.<br />

The Belmond Hiram Bingham train – Latin<br />

America’s Orient Express – throws in oldworld<br />

glamour, cocktails and fine dining.<br />

South America’s first luxury sleeper train,<br />

while the 24 ensuite-cabin Belmond Andean<br />

Explorer, is an opulent hotel-on-wheels that<br />

whisks guests on a two-night journey from<br />

Cusco to Lake Titicaca and on to Arequipa.<br />

Sell it: Kuoni offers a 21-night Paradise to Peru<br />

Stay & Cruise holiday, including British Airways<br />

flights from Heathrow and transfers. The price<br />

for departure on October 31, based on two adults<br />

sharing, is from £9,995pp. kuoni.co.uk<br />

Staying in luxury lodges<br />

Inkaterra has been blazing the ecotourism<br />

trail for more than 40 years, with seven<br />

properties, including its sprawling cloudforest<br />

sanctuary, Machu Picchu Pueblo<br />

Hotel, and three rustic-luxe Amazon<br />

lodges next to the wildlife-rich Tambopata<br />

National Reserve in southeast Peru. They<br />

all help to support conservation projects,<br />

including rainforest reforestation and a<br />

spectacled bear rescue centre.<br />

As well as trains, Belmond operates six<br />

hotels in Peru, including the historic Hotel<br />

Monasterio and Palacio Nazarenas in<br />

Cusco, Las Casitas in the majestic Colca<br />

Canyon and Sanctuary Lodge, the only<br />

hotel at the entrance to Machu Picchu.<br />

Luxury lodging includes the art-filled<br />

Hotel B in Barranco, Lima’s buzziest barrio,<br />

Titilaka on the shores of Lake Titicaca,<br />

both Relais & Chateaux, and the landmark<br />

Country Club Lima Hotel. Hotels due to<br />

be unveiled by 2021 include six Hiltons in<br />

Lima and a Sheraton in Cusco.<br />

Sell it: Rainbow Tours has a 12-night Luxury Peru<br />

with Belmond itinerary with stays at Belmond’s<br />

properties in Lima, Cusco, Machu Picchu and the<br />

Sacred Valley, plus tickets for the Belmond Andean<br />

Explorer sleeper train, from £5,490pp including<br />

flights and transfers. rainbowtours.co.uk<br />

Adventure all the way<br />

Peru offers plenty for adventurers, from<br />

high-altitude hiking to mountain biking<br />

and horse riding through remote villages.<br />

As well as the Lares Adventure and the<br />

challenging seven-day lodge-to-lodge<br />

Salkantay Trek, Mountain Lodges of Peru<br />

is offering three nights in the Sacred Valley<br />

with an optional excursion to Machu Picchu.<br />

Other new programmes focus on yoga and<br />

wellness, archi-astronomy and Andean<br />

festivals. With the new X.O Art House, it has<br />

three boutique hotels in Cusco.<br />

Tucked into a quiet corner of the Sacred<br />

Valley and surrounded by Inca terraces,<br />

Explora’s first lodge outside Chile – the<br />

all-inclusive Explora Valle Sagrado – is less<br />

hotel, more luxe base camp and offers 30<br />

differen ‘explorations’, most on two feet or<br />

two wheels, that take guests to deserted<br />

Inca ruins and up snow-capped peaks for<br />

the ultimate mix of action and leisure.<br />

Sell it: National Geographic Expeditions offers<br />

a 10-day Peru: Machu Picchu Inn to Inn Trek<br />

itinerary, including hiking the Cordillera de<br />

Vilcabamba. Prices start from £5270pp, including<br />

accommodation, meals, transfers and an expert<br />

adventure guide. Group sizes are restricted to 12<br />

and tours depart between April and October 2020.<br />

nationalgeographicexpeditions.co.uk <br />

sellingtravel.co.uk


12<br />

six of the best<br />

DUBAI<br />

superlative<br />

Dubai<br />

When Guinness World Records decided to open an office in<br />

the Middle East, it was obviously going to be Dubai.<br />

Laura Gelder explains why<br />

Towering<br />

above<br />

Dubai’s most iconic<br />

building and the<br />

world’s tallest, the<br />

828-metre-tall Burj<br />

Khalifa is a sight to<br />

behold and also<br />

home to the world’s highest bar – Atmosphere.<br />

However, it’s set to be overtaken by The Tower at<br />

Dubai Creek Harbour, scheduled to open in 2020<br />

and 928 metres high with a 360-degree<br />

observation platform, hotel, restaurants and<br />

vertical gardens. Also in Dubai is the tallest hotel<br />

in the world, the 77-storey JW Marriott Marquis.<br />

Shopping<br />

greats<br />

The Dubai Mall was<br />

the largest in the<br />

world by land area<br />

when it opened in<br />

2008 and, at over 13<br />

million square feet,<br />

it’s still up there with the greats. Not content to<br />

rest on its laurels, the mall got into the Guinness<br />

Records again last year with a giant Christmas<br />

bauble weighing 1,100kg. It’s also home to<br />

Candylicious, which Dubai Tourism says is the<br />

world’s largest sweet shop, spanning around<br />

1,000 square metres.<br />

Watery<br />

heights<br />

The Dubai Fountain<br />

is the world’s largest<br />

choreographed<br />

fountain system, set<br />

on the 30-acre<br />

manmade Burj<br />

Khalifa Lake. The jets release up to 22,000 gallons<br />

of water as high as 140 metres in the air and<br />

each colourful, illuminated jet sways in time to<br />

music ranging from classical to contemporary but<br />

always in sync. The show takes place every 30<br />

minutes from 18.00 daily and is a popular event<br />

for locals and tourists.<br />

Big-time<br />

themed fun<br />

Orlando now has a<br />

real rival after four<br />

major theme parks<br />

opened in Dubai in<br />

2016. The list<br />

includes IMG Worlds<br />

of Adventure, which is the world’s largest indoor<br />

theme park, with dedicated Marvel and Cartoon<br />

Network zones. Dubai’s biggest water park,<br />

Aquaventure, will soon become the biggest in the<br />

world with the addition of a giant new tower as<br />

well as 12 new slides. Other theme parks include<br />

the Hollywood-inspired Motiongate, with rides<br />

based on blockbusters such as Madagascar.<br />

Recordsetting<br />

islands<br />

Dubai is home to a<br />

number of the<br />

world’s largest<br />

artifical islands –<br />

some more<br />

successful than others. The World, a group of<br />

islands in the shape of the world’s countries,<br />

famously racked up debts of $60 billion and is<br />

still largely unpopulated. Perhaps the biggest<br />

success was the Palm Jumeirah, recognisable<br />

from space and home to some of Dubai’s most<br />

luxurious resorts, including Atlantis The Palm and<br />

One&Only The Palm.<br />

In the frame<br />

to win<br />

The Dubai Frame at<br />

Zabeel Park holds<br />

the Guinness World<br />

Record for the<br />

largest picture frame<br />

ever. At a soaring<br />

height of 150 metres, the Dubai Frame boasts<br />

sweeping, panoramic views of both Old and New<br />

Dubai. The 93-metre-long bridge features a<br />

25-square-metre glass panel bridge that gives<br />

visitors the experience of walking on air and an<br />

immersive gallery that showcases the past and<br />

makes predictions about Dubai’s future. No doubt<br />

it includes more superlative attractions!<br />

sellingtravel.co.uk


14<br />

alberta<br />

Calgary<br />

For clients looking to experience the best of what Calgary has to offer, suggest<br />

these stops for an action-packed two days in the city<br />

CALGARY TOWER<br />

WINSPORT ZIPLINE<br />

THE BOW RIVER<br />

FIRST NATIONS DANCE<br />

DAY 1 - Early to rise<br />

Morning: To get your city bearings<br />

head to the CALGARY TOWER. Stand<br />

<strong>19</strong>1 metres above terra firma on the<br />

glass floor of the world’s highest<br />

360-degree observation deck and enjoy<br />

unsurpassed panoramic views of the city<br />

skyline and the distant Canadian Rocky<br />

Mountains.<br />

Then glide down the pathways of central<br />

Calgary on a guided SEGWAY TOUR. See<br />

the sites as you learn all about the city’s<br />

history, art and architecture.<br />

EAST VILLAGE is a vibrant community<br />

with walkable access to public art and<br />

culture, entertainment hubs and public<br />

spaces like the<br />

River Walk and<br />

new retail and<br />

dining options.<br />

Stroll along the<br />

Bow River, and<br />

cross over to St.<br />

Patrick’s Island,<br />

a wilderness<br />

setting in the<br />

heart of the city.<br />

Have lunch in the historic Simmons<br />

building, East Village.<br />

Afternoon: HERITAGE PARK<br />

HISTORICAL VILLAGE charts<br />

the history and growth of<br />

early Western Canadian history over four<br />

eras. You will hear stories and may meet<br />

fur traders, First Nations people, railway<br />

workers and prairie town folk. A highlight<br />

of <strong>19</strong>10 village is the Gasoline Alley<br />

Museum. Then board the Thundering<br />

Steam Train and/or a paddlewheeler boat.<br />

Evening: Enjoy a WALKING FOOD<br />

TOUR in one of Calgary’s many<br />

eclectic neighbourhoods.<br />

You’ll sip, sample and savour a range<br />

of products and meet local food artisans<br />

along the way. Or stroll along the river<br />

pathway to Prince’s Island Park, another<br />

green oasis in the city.<br />

Dine at the award-winning River Café in<br />

the park and during the summer catch one<br />

of the many performances or concerts that<br />

are staged there.<br />

“The family-friendly<br />

Skyline Luge Calgary is a<br />

wheeled gravity ride that<br />

gives thrill seekers full<br />

control over their descent as<br />

they drop over 100 metres”<br />

DAY 2 - Go with good speed<br />

Morning: WINSPORT, the legacy<br />

site of the <strong>19</strong>88 Winter Olympic<br />

Games, is home to Canada's<br />

Sports Hall of Fame where visitors can<br />

participate in interactive activities and<br />

learn about Canada’s sporting history.<br />

New sports men and women are<br />

inducted into the Sports Hall of Fame<br />

every year, and their stories are shared<br />

through curated exhibitions, immersive<br />

experiences and digital narratives.<br />

The family-friendly SKYLINE LUGE<br />

CALGARY is a unique wheeled gravity<br />

ride that gives thrill seekers full control<br />

over their descent on a purpose-built 1.8<br />

kilometres track that<br />

drops over 100 metres.<br />

WinSport's 90-metre<br />

ski jump tower offers<br />

North America's fastest<br />

ZIPLINE. Riders reach<br />

speeds of 120km/h as<br />

they travel 500 metres<br />

and experience a<br />

vertical drop of over<br />

100 metres.<br />

Afternoon: STEPHEN AVENUE<br />

WALK is a pedestrian walk,<br />

situated along 8 Ave SW (Stephen<br />

Avenue) and spanning six blocks in the<br />

heart of downtown Calgary.<br />

Along the way you may see buskers,<br />

festivals and live music, while for shoppers,<br />

there are nine major shopping centres<br />

and department stores, an eclectic mix<br />

of boutiques and galleries and some of<br />

Calgary's finest restaurants, pubs, cafés<br />

and bars.<br />

Then view downtown Calgary from its<br />

original highway, the BOW RIVER. Marvel<br />

at the city's architecture as you float under<br />

the modern Peace Bridge and the historic<br />

Centre Street Bridge.<br />

Evening: Many of Calgary’s<br />

favourite hot spots are found on<br />

17th AVENUE, including more than<br />

20 restaurants, lounges and inspirational<br />

cafes. 17th Avenue is also a shopping<br />

destination, featuring eclectic and trendy<br />

shops and boutiques. <br />

sellingtravel.co.uk


Talking Shop<br />

INSPIRED BY YOU<br />

The inside track on travel<br />

We're<br />

rewarding your votes<br />

with prizes. Find out<br />

more about our awards<br />

on page 17<br />

Calgary Cash<br />

Stampede<br />

AIR Transat is rewarding<br />

agents who make<br />

bookings to Calgary,<br />

Canada, with shopping<br />

vouchers as part of its<br />

Star Rewards incentive<br />

programme. Agents are<br />

rewarded with £10 for<br />

each Economy booking<br />

made and £20 for Club<br />

Class tickets. Bookings<br />

must be made before<br />

<strong>September</strong> 12 for travel before<br />

<strong>September</strong> 27, 20<strong>19</strong>. airtransatgiveaway.com<br />

Discounted stays at QE2 ship<br />

QUEEN Elizabeth 2 (QE2) is offering a discounted<br />

price for agents staying before <strong>September</strong> 30.<br />

Docked permanently at Dubai’s Mina Rashid,<br />

a standard room costs from £45 per night<br />

and a double standard room from £50, inclusive of all taxes.<br />

Agents should email sales@qe2.com to redeem. qe2.com<br />

Contents<br />

FOUR-SIGHT<br />

28<br />

October 7,8 & 9<br />

SELLING TRAVEL AGENTS CHOICE AWARDS EVENTS<br />

Join our biggest networking party of the year in London on October 7,<br />

Leeds on October 8 or Manchester on October 9. Meet tour operators,<br />

airlines, cruise representatives and more and be in with a chance of<br />

winning some top prizes. Sign up at sellingtravel.co.uk/events<br />

Go beyond<br />

AGENTS could win return<br />

flights to Abu Dhabi as<br />

part of If Only's ‘Etihad<br />

Airways – To Arabia &<br />

Beyond’ campaign. To win,<br />

agents must book Arabia,<br />

the Indian Ocean or Phuket<br />

with Etihad before the end<br />

of the year. ifonly.net<br />

34<br />

PEOPLE ON THE MOVE<br />

30<br />

ON LOCATION<br />

sellingtravel.co.uk


16<br />

CRYSTAL<br />

WHERE LUXURY IS PERSONAL<br />

MEDITERRANEAN PASSAGE<br />

ATHENS TO BARCELONA | VOYAGE OCY<strong>19</strong>1023-13<br />

CRYSTAL SERENITY | 23 OCTOBER 20<strong>19</strong> | 13 NIGHTS<br />

Michael Dupont<br />

Head of Sales<br />

Tel: 07921 949469 mick@cruiseportfolio.co.uk<br />

Natalie Read<br />

Regional Sales Manager<br />

South<br />

Tel: 07896 971316<br />

natalieread@cruiseportfolio.co.uk<br />

Jon Schofield<br />

Regional Sales Manager<br />

North & Scotland<br />

Tel: 07841 921533<br />

jon@cruiseportfolio.co.uk<br />

CRUISE ONLY FARES FROM<br />

Deluxe Stateroom (C3 Grade)<br />

Deluxe Stateroom with Verandah (B3 Grade)<br />

from £2,757 per person<br />

from £3,911 per person<br />

Nan Short<br />

Representative<br />

Northern Ireland & Eire<br />

Tel: 02890 642252<br />

nanshort@btopenworld.com<br />

Megan Saunders<br />

Trade Sales Support<br />

Executive<br />

Tel: 020 7399 7602<br />

megan@cruiseportfolio.co.uk<br />

Itinerary Highlights:<br />

Athens, Santorini, Catania, Sorrento, Rome/Civitavecchia,<br />

Piombino, Livorno/Florence (overnight), Monte Carlo (overnight),<br />

Marseille and Barcelona (overnight).<br />

2018<br />

FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:<br />

020 7399 7601 www.crystalcruises.co.uk<br />

ABTA No.V8548<br />

Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade and include port, security and handling charges, which vary by departure. All fares, offers and<br />

itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399<br />

7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for<br />

complete terms and conditions of all offers. ©20<strong>19</strong> Crystal Cruises, LLC. Ships’ registry: The Bahamas.<br />

sellingtravel.co.uk


17<br />

• Amazing prizes •<br />

The 20<strong>19</strong><br />

awards<br />

finalists<br />

Airlines & Airports<br />

airLine to the far east:<br />

Cathay Pacific , Japan Airlines,<br />

Singapore Airlines, Thai Airways,<br />

Vietnam Airlines<br />

airLine to north ameriCa: Air Canada,<br />

British Airways , Delta Air Lines, United<br />

Airlines, Virgin Atlantic<br />

airLine to Latin ameriCa & the<br />

CariBBean: Air Europa Lineas Aereas,<br />

British Airways, LATAM Airlines, Norwegian,<br />

Virgin Atlantic<br />

airLine to the miDDLe east: Emirates,<br />

Etihad Airways , Gulf Air, Oman Air,<br />

Qatar Airways<br />

airLine to inDia & the inDian oCean:<br />

Air Mauritius, Air Seychelles, Emirates, Etihad<br />

Airways, Qatar Airways<br />

airLine to europe: Air Malta,<br />

British Airways, easyJet, Jet2, Croatia Airlines<br />

airLine to afriCa: Royal Air Maroc,<br />

Ethiopian Airlines, Kenya Airways,<br />

South African Airways, Tunisair<br />

airLine to austraLasia & the paCifiC:<br />

Air New Zealand , Fiji Airways, Korean Air,<br />

Philippine Airlines, Qantas Airways<br />

airLine for Business CLass:<br />

All Nippon Airways (ANA), Etihad Airways,<br />

Garuda Indonesia, Hainan Airlines,<br />

Qatar Airways<br />

airLine for premium CLass:<br />

Air New Zealand, British Airways, China<br />

Southern Airlines, Lufthansa, Virgin Atlantic<br />

airLine for eConomy CLass:<br />

El AL, EVA Air, South African Airways, Thai<br />

Airways, Turkish Airlines<br />

overseas regionaL airLine:<br />

Avianca, Bangkok Airways, Fiji Airways,<br />

Westjet Airlines, Virgin Australia<br />

overseas airport: Amsterdam Schiphol,<br />

DFW Airport , Dubai International Airport,<br />

Hartsfield-Jackson Atlanta International<br />

Airport, Singapore Changi<br />

uk airport: East Midlands Airport,<br />

Liverpool John Lennon Airport, London City<br />

Airport, London Gatwick, Manchester Airport<br />

vote to WIN...<br />

A stay at Reef Villa<br />

& Spa<br />

Indulge in some spa treatments or<br />

find your zen practicing yoga while<br />

staying at the peaceful Reef Villa<br />

& Spa in Sri Lanka.<br />

reefvilla.com<br />

2018 WINNer<br />

aIrlINe to North amerIca<br />

It’s a real honour for<br />

us to be nominated<br />

again, so a big thank you to<br />

our travel agent community.<br />

We’ve been raising awareness<br />

of our new flights and cabins,<br />

in addition to our nomination,<br />

through training sessions and<br />

via email. Hopefully<br />

this will help us win<br />

again!”<br />

Nadia Clinton<br />

Delta Air Lines<br />

sellingtravel.co.uk


18<br />

Destinations<br />

City Break: Abu Dhabi, Hong<br />

Kong, Lisbon, Macao, Tel Aviv<br />

Destination for Beach – Long Haul:<br />

Bali, Cook Islands, Mauritius, Philippines,<br />

Saint Lucia<br />

Destination for Beach – Short Haul:<br />

Bulgaria, Cyprus, Greece, Israel, Jersey<br />

Destination for Wildlife & Nature:<br />

Belize, Botswana, Costa Rica, Peru,<br />

South Africa<br />

Destination for Soft Adventure:<br />

Australia, Canada, Chile, Namibia,<br />

New Zealand<br />

Destination for Spa & Wellness:<br />

Dubai, India, Malta, Maldives, Thailand<br />

Destination for Weddings &<br />

Honeymoons: Barbados, Cyprus, Jamaica,<br />

Mauritius, St. Kitts<br />

Destination for Eco Friendly<br />

holidays: Australia, Costa Rica, Kenya,<br />

Nicaragua, Norway<br />

Favourite Training Event/<br />

Roadshow: Caribbean Tourism<br />

Organization, Tourism Authority of Thailand,<br />

Destination New South Wales, Visit Orlando,<br />

Visit USA<br />

2018 Winner<br />

destination for soft adventure<br />

It’s great that agents<br />

recognise Canada’s<br />

appeal as an adventure<br />

destination and we feel<br />

honoured to have been voted<br />

for. We're working with our<br />

provincial, territorial, airline<br />

and tour operator partners to<br />

support agents<br />

booking Canada."<br />

Nim Singh<br />

Destination Canada<br />

Tour Operators<br />

Tour operator to Africa:<br />

African Pride, Cosmos, Gambia<br />

Experience, Kuoni, Somak Holidays<br />

Tour Operator to Australasia & the<br />

Far East: APT, Collette,<br />

G Adventures, Jetset Holidays,<br />

Premier Holidays<br />

Tour Operator to Europe & North<br />

AfricA: Balkan Holidays, Inghams, Jet2<br />

Holidays, Shearings, Titan <strong>Travel</strong><br />

Tour Operator to India & the<br />

Indian Ocean: If Only, Explore, Osborne<br />

& Ebel, Premier Holidays, <strong>Travel</strong>pack<br />

Tour Operator to Latin America &<br />

the Caribbean: Cox & Kings,<br />

G Adventures, Journey Latin America,<br />

Latin Routes, Wendy Wu Tours<br />

Tour Operator to the Middle East:<br />

Emirates Holidays, Gold Medal, If Only,<br />

Mercury Holidays, <strong>Travel</strong> 2<br />

Tour Operator to North America:<br />

Cosmos, Funway Holidays , North America<br />

<strong>Travel</strong> Service , Premier Holidays,<br />

USAirtours<br />

2018 Winner<br />

short haul escourted tours<br />

This award was the<br />

first from the readers<br />

of <strong>Selling</strong> <strong>Travel</strong>, so we were<br />

absolutely thrilled to be<br />

recognised and to win<br />

amongst such stiff<br />

competition. We launched our<br />

summer brochures earlier<br />

than ever this year and added<br />

new destinations, tour-only<br />

options and beach<br />

extensions."<br />

Richard Forde<br />

Newmarket Holidays<br />

For Long Haul Escorted Tours:<br />

Cosmos, G Adventures, Riviera <strong>Travel</strong>,<br />

Titan <strong>Travel</strong>, Wendy Wu Tours<br />

For Short Haul Escorted Tours:<br />

Newmarket Holidays , Riviera <strong>Travel</strong>, Scenic<br />

Cruises & Tours, Saga Holidays, Shearings<br />

For Senior <strong>Travel</strong>lers: Fred. Olsen<br />

Cruise Lines, Leger Holidays, Inghams,<br />

Saga Holidays, Shearings<br />

For Solo <strong>Travel</strong>lers: G Adventures,<br />

Just You, Saga Holidays, Trafalgar Holidays,<br />

Titan <strong>Travel</strong><br />

vote TO WIN...<br />

A stay at Ness Walk<br />

Be treated to a luxurious one-night<br />

stay (worth £400 – £800) at the new<br />

five-star Ness Walk Hotel in<br />

Inverness, Scotland. You'll enjoy<br />

Champagne and canapés when<br />

you arrive.<br />

nesswalk.com<br />

sellingtravel.co.uk


<strong>19</strong><br />

#TLV<br />

The Perfect Winter Holiday<br />

at A Perfect Price<br />

LON<br />

TLV<br />

MAN<br />

TLV<br />

Round trip Round trip<br />

from £ 260<br />

from £ 245<br />

Book your Flight now!<br />

Contact your travel agent or call us at 020 7624 9708<br />

or go online at www.elal.co.uk<br />

*<strong>Travel</strong> Period starts 1.11-31.3.20<strong>19</strong><br />

Round trip includes a meal and Hand luggage<br />

sellingtravel.co.uk


20<br />

PLEASE VOTE FOR US<br />

TO WIN<br />

BY VISITING: WWW.SELLINGTRAVEL.CO.UK<br />

AIRLINE TO EUROPE<br />

- JET2.COM -<br />

TOUR OPERATOR TO<br />

EUROPE & NORTH AFRICA<br />

- JET2HOLIDAYS -<br />

THANK YOU FOR YOUR<br />

CONTINUED SUPPORT!<br />

*Terms and conditions apply. Please see Jet2holidays trade website for full details.<br />

<strong>19</strong>-08-164 Untitled-8 • 1<strong>Selling</strong> <strong>Travel</strong> Advert - 277mm x <strong>19</strong>0mm.indd 1 sellingtravel.co.uk<br />

20/08/20<strong>19</strong> 17:13 17:23


21<br />

Cruising<br />

Ocean Cruising – Short<br />

Haul: Cruise & Maritime<br />

Voyages, Hurtigruten, Fred.Olsen Cruise<br />

Lines, MSC Cruises, Saga Holidays<br />

Ocean Cruising – Long Haul:<br />

Cunard Line , Celebrity Cruises, Princess<br />

Cruises, Royal Caribbean, Silversea, Riviera<br />

<strong>Travel</strong><br />

River Cruising – Short Haul: A-ROSA,<br />

CroisiEurope, Fred.Olsen Cruise Lines,<br />

Newmarket Holidays, Crystal Cruises<br />

River Cruising – Long Haul:<br />

Crystal Cruises, Viking Cruises, Scenic<br />

Cruises & Tours, Titan <strong>Travel</strong>, Uniworld<br />

Boutique River Cruise Collection<br />

Hotels<br />

Hotel/Group in Africa:<br />

Accor Hotels, Hilton, Protea<br />

Hotels, Sun International, Taj Hotels<br />

Hotel/Group in Australasia & the<br />

Far East: Dusit Hotels & Resorts,<br />

Centara Hotels & Resorts , Hyatt Hotels &<br />

Resorts, Meritus Hotels & Resorts,<br />

Shangri-La Hotel & Resorts<br />

Hotel/Group in Europe & North<br />

Africa: Hyatt Hotels & Resorts, Iberostar<br />

Hotels & Resorts , Movenpick Hotels &<br />

Resorts, Maritim Hotels , NH Hotel Group<br />

Hotel/Group in North America:<br />

Fairmont Hotels and Resorts, Hyatt Hotels<br />

& Resorts, Kimpton Hotels & Restaurants,<br />

Marriott International, Wyndham Hotel<br />

Group<br />

Hotel/Group in Latin America & the<br />

Caribbean: AM Resorts, Belmond, Elegant<br />

Hotels, Iberostar Hotels & Resorts, Sandals<br />

Hotel/Group in India & the Indian<br />

Ocean: Attitude Hotels, Beachcomber,<br />

Fairmont Hotels, Lux Hotels, Sun Resorts<br />

Hotel/Group in the Middle East:<br />

Atlantis, Dukes Dubai, JA Jebel Ali Beach<br />

Resort, Ritz-Carlton Ras Al Khaimah, W<br />

Hotels<br />

Hotel/Group All-Inclusive:<br />

AM Resorts, Club Med, Hard Rock Hotels All<br />

Inclusive Collection, bodyholiday Saint Lucia,<br />

Sandals<br />

2018 Winner<br />

hotel/group all-inclusive<br />

Our travel agent<br />

partners are integral<br />

to the success of our business<br />

so knowing that it was them<br />

who voted for us to win this<br />

award really meant a lot.<br />

We're working harder than<br />

ever to see and train as many<br />

agents as possible<br />

as well as host<br />

them"<br />

Graham Brooks<br />

Hard Rock Hotels<br />

Vote TO WIN...<br />

Food tour tickets<br />

Eating Europe is offering food tours<br />

(worth £180) with a choice of<br />

locations in London, Amsterdam,<br />

Prague, Paris, Rome, Naples,<br />

Lisbon, Strasbourg or Florence.<br />

eatingeurope.com<br />

2018 Winner<br />

ocean cruising<br />

All of our business<br />

comes through the<br />

trade so to be recognised by<br />

them as the best is the<br />

greatest accolade<br />

we could possibly<br />

receive"<br />

Elaine Gillard<br />

Crystal Cruises<br />

sellingtravel.co.uk


22<br />

sellingtravel.co.uk


23<br />

Best of the Rest<br />

Ticket Provider:<br />

Attraction World,<br />

Do Something Different, Holiday Extras<br />

Rail: Belmond, Blue Train, Eurostar,<br />

Great Rail Journeys , Rocky Mountaineer<br />

Car Hire: Avis Budget Group, Affordable Car<br />

Hire, Alamo, Flexible Autos, Your Car Hire<br />

UK Holidays: Butlins, Hoseasons, Shearings,<br />

Warner Leisure Hotels<br />

Vote TO WIN...<br />

Aussie travel essentials<br />

Destination New South Wales is<br />

providing a bag of the ultimate travel<br />

accessories, including a Vivid Sydney<br />

iPad case, plus a lightweight<br />

Sydney-themed beach towel.<br />

visitnsw.com<br />

This year...<br />

You may have noticed that we've changed a few things this year, which we<br />

hope reflects this ever-changing travel industry. There is a new award up for<br />

grabs in the Destinations category, one for the most eco friendly destination.<br />

We've also reflected the significant growth and importance of the cruise industry,<br />

with short haul and long haul sub-categories in the awards for the best river and<br />

ocean cruise providers. Plus, see below for details on our separate trade rep category.<br />

Happy voting! sellingtravel.co.uk/awards/vote<br />

2018 Winner<br />

travel uni training programme<br />

Thailand Expert has<br />

been continuously<br />

developed over the last four<br />

years, taking into<br />

consideration agent feedback.<br />

We are pleased to say that to<br />

date we have 5,800 travel<br />

agents and sales consultants<br />

engaged with our Thailand<br />

Expert training and hope to<br />

increase these<br />

numbers over the<br />

next year."<br />

Chris Lee<br />

Tourism Authority of<br />

Thailand<br />

Who stands out<br />

from the crowd?<br />

NEW FOR 20<strong>19</strong>:<br />

Nominate your best TRADE REP<br />

This new category in the 20<strong>19</strong> <strong>Selling</strong> <strong>Travel</strong> Agents Choice<br />

Awards will recognise the very important role of trade<br />

reps. We want you to nominate those people that support<br />

you most and go the extra mile to help you sell more<br />

travel.<br />

You can nominate just one of your favourite trade reps<br />

or a different rep in each of the sub categories which<br />

recognise those representing airlines, cruise lines, hotels<br />

& resorts, tour operators and tourist offices<br />

Trade Rep<br />

Visit sellingtravel.co.uk/awards/tradereps<br />

sellingtravel.co.uk


Who’s top of the pops?<br />

To help you decide, meet with your travel industry favourites at<br />

our <strong>Selling</strong> <strong>Travel</strong> Agents Choice Awards events next month<br />

London, October 7 Leeds, October 8 Manchester, October 9<br />

• MEET a selection of the finalists in<br />

our awards - tour operators, hotels,<br />

airlines, cruise lines, destinations<br />

and more will attend<br />

• WIN one of a fantastic selection of<br />

prizes up for grabs supplied by<br />

every event partner<br />

• CATCH-UP with industry colleagues<br />

and enjoy our hospitality<br />

Sign up now at:<br />

sellingtravel.co.uk/events


Smile<br />

all<br />

the<br />

stay.<br />

All our hotels are in dreamlike settings, but if we can go the extra step, rest assured that<br />

we have what it takes to surprise you, over and over again, so you’ll keep wondering what’s next?<br />

MAURITIUS • RÉUNION • MALDIVES • CHINA • TURKEY • VIETNAM • U.A.E • ITALY<br />

Untitled-1 1 22/08/20<strong>19</strong> 08:43<br />

LUX_<strong>Travel</strong>AgentChoiceAwards.indd 1<br />

8/28/18 4:53 PM<br />

AN EXPERIENCE AWAITS IN<br />

OVER 1,000 LOUNGES WORLDWIDE.<br />

With Gold status, you and a guest can enjoy more lounges than any other alliance<br />

including our relaxing lounges at London Heathrow Terminal 2.<br />

To learn more, visit our dedicated UK website at staralliance.co.uk


26<br />

BEEN THERE, DONE THAT<br />

Training, events and fam trips<br />

Agents ride into the<br />

Calgary Stampede<br />

Prestige Canada hosted four agents on a<br />

three-day visit to Calgary, Canada, where<br />

they experienced the city's famous<br />

Stampede, a 10-day-long celebration<br />

of Western heritage, spirit and First<br />

Nations culture.<br />

Embracing the theme, they donned<br />

cowboy hats to enjoy the rodeo and<br />

chuckwagon races and also had<br />

a behind-the-scenes tour of the<br />

Grandstand Show.<br />

While in the city, the agents explored<br />

some of its tourist attractions such as<br />

the Calgary Tower and Heritage Park.<br />

They also made a stop at Studio Bell –<br />

home of the National Music Centre.<br />

prestigecanada.co.uk<br />

Thailand grows<br />

bookings…and trees<br />

Thanks to agent bookings, 70 trees were<br />

planted in Thailand's Khao Sok National<br />

Park this summer.Gold Medal, <strong>Travel</strong><br />

2 and the luxury tented jungle camp<br />

Elephant Hills ran a partnership incentive<br />

throughout April and May which saw<br />

agents make 70 bookings to the camp<br />

– resulting in 70 trees planted. Elephant<br />

Hills is an eco retreat which looks after<br />

elephants and sponsors veterinary<br />

training at the local Elephant Hospital.<br />

goldmedal.co.uk travel2.com<br />

elephanthills.com<br />

Missouri completes<br />

trade mission<br />

Delegates from the cities of St Louis,<br />

Kansas City, and Independence joined<br />

Ward Franz, Director of Tourism for<br />

Missouri (third from left) on the state's<br />

recent UK mission. Agents from Ascot<br />

<strong>Travel</strong>, American & Worldwide <strong>Travel</strong>,<br />

Major <strong>Travel</strong> and <strong>Travel</strong>pack were<br />

updated on some important anniversaries<br />

taking place in the state, including the<br />

100th anniversary of Prohibition in<br />

2020 and the bicentennial of Missouri<br />

becoming the U.S.'s 24th state (in 2021).<br />

visitmo.com<br />

Agents master<br />

Jamaican jerk<br />

The Jamaica Tourist<br />

Board offered agents<br />

from Flight Centre, Best<br />

At <strong>Travel</strong>, Not Just <strong>Travel</strong>,<br />

Stoke Newington <strong>Travel</strong><br />

and Exsus a taste of the<br />

Caribbean with a jerk<br />

cooking masterclass and<br />

learnt all about the island's<br />

most popular dish. The<br />

JTB's Donovan Donaldson<br />

was on hand to provide<br />

some essential destination<br />

training and key selling tips<br />

as well.<br />

visitjamaica.com<br />

Have you enjoyed an interesting trade event or been on<br />

a trip or fam that you would like to see featured on this<br />

page? Email editorial@bmipublishing.co.uk<br />

sellingtravel.co.uk


Golf<br />

ggat<br />

Meet... STEVE FREWIN<br />

Director, A Golfing Experience<br />

Consortium hosts a BRIGHT<br />

summer workshop<br />

Thirty agents from 15 agencies joined BRIGHT at its<br />

summer workshop and dinner in Ipswich, which raised<br />

£208 for the Ipswich Hospice. The workshop, hosted by<br />

BRIGHT members Kirker Holidays, First Class Holidays,<br />

Exodus, Veloso, Viking Cruises, Cox and Kings, African Pride<br />

and Sunvil, encouraged the consortium’s independent<br />

agents to discuss their marketing initiatives and business<br />

development plans.<br />

brightconsortia.com<br />

Qatar hits the green<br />

In a bid to promote Qatar as an up-and-coming golf<br />

destination, the tourist board co-hosted a golf day with<br />

partners Discover Qatar, Qatar Airways, Education City<br />

Golf Club and Doha Golf Club. The event brought together<br />

40 UK trade, including golf specialists from Exclusive Golf,<br />

GolfHolidays.com, Golf Breaks, Kenwood <strong>Travel</strong> and Audley<br />

<strong>Travel</strong>. The newly opened Education City Golf Club in Doha,<br />

features the first Trackman driving range in the city, as well<br />

as a power tee and indoor putting green. visitqatar.qa<br />

WHERE THE GRASS IS GREENER<br />

I’m trying to concentrate as I tee off from the 18th hole<br />

at the Royal St. Kitts Golf Club, but I'm slightly distracted<br />

by my surroundings. I’ve just enjoyed two holes with the<br />

Caribbean Sea lapping on one side and another three with<br />

uninterrupted views of the Atlantic Ocean. As far as golf<br />

courses go, this is pretty spectacular.<br />

Golf is highly regarded on the island and this is reflected in<br />

the quality of the course. The grass is immaculate, fringed by<br />

palm trees, and I can't help but marvel at the layout, which<br />

features 80 bunkers and ten water hazards - they don't make<br />

it easy for you!<br />

But the course isn't just<br />

for serious golfers, lessons<br />

are available for beginners<br />

and there's a great driving<br />

range for those that just<br />

want to practice their<br />

swing. And what better<br />

motivation to finish than<br />

the <strong>19</strong>th hole (the bar) on<br />

the beach!<br />

ADMIRALS CUP<br />

The highlight of the golfing calendar has<br />

to be the annual Admirals Cup, St. Kitts' premier event for<br />

visiting golfers. The Am-Am Division of the five-day team<br />

tournament from February 1-6, 2020, features teams of two<br />

amateurs competing against other pairs from across the<br />

U.S., Canada, UK and the Caribbean. It's a great opportunity<br />

to bring people together from across the world to celebrate<br />

the sport and the event's 10th anniversary. Attendees will<br />

also cross over to sister island Nevis to compete on the<br />

Robert Trent Jones II championship course at the Four<br />

Seasons Resort. Take it from my experience, that hole-in-one<br />

is harder than it looks!<br />

New £50 incentive for your bookings.<br />

Visit StKittsRewards.com<br />

sellingtravel.co.uk


28<br />

FOUR-SIGHT<br />

Our columnists<br />

While many of<br />

their clients take<br />

a hard-earned<br />

holiday this<br />

summer, agents<br />

are beefing up<br />

their training.<br />

We ask our<br />

columnists how<br />

they manage<br />

their professional<br />

development.<br />

Mandraki-Elias beach,<br />

Skiathos<br />

Agents out in force<br />

at the Yorkshire<br />

<strong>Travel</strong> Ball<br />

Experiential<br />

training is<br />

better than<br />

sitting in front<br />

of a PowerPoint<br />

AS I write this I'm reflecting on an afternoon<br />

of ‘How to sell Luxury <strong>Travel</strong>’ with The <strong>Travel</strong><br />

Network Group at The Ivy in London.<br />

It was a great few hours, with Q&As from<br />

key tour operators in the market and a<br />

discussion about the word ‘luxury’ and<br />

whether that is an appropriate term for our<br />

'discerning customers' (a term coined by Ted<br />

Wake of Kirker Holidays).<br />

It's days like these which get my brain<br />

whirring and are extremely beneficial to<br />

my professional development. It's a chance<br />

to learn more and ask questions about<br />

running a business and what I can do to keep<br />

improving my service and my sales.<br />

I find experiential training so much better<br />

than sitting in front of a PowerPoint. It's also<br />

a chance to swap ideas and learn from other<br />

agents and companies – essential when<br />

working in a small, independent agency.<br />

<strong>Travel</strong>ling is also a key to training: up to<br />

date, first-hand information and experience<br />

helps you to develop as an agent. And who<br />

doesn’t love a trip away?<br />

I'm just back from Greece and it has reignited<br />

my love for the people, culture and<br />

lifestyle (not to mention the food).<br />

Returning from such a a trip, I always feel<br />

enriched personally and professionally. My<br />

passion for travel is stoked and, moreover, I<br />

can sell Greece with even more confidence.<br />

Next, I'm heading to Québec with Air<br />

Transat and Québec Original. Roll on a chance<br />

to explore more of Canada, a country I love,<br />

with industry colleagues. Happy travels!<br />

I HAVE only been in travel for 13 years and<br />

am totally focused on river and small ship<br />

cruising, a relatively tiny niche, and yet I am<br />

still learning every day about new ships, new<br />

operators, new regulations, etc.<br />

I am in total awe of all those agents who<br />

sell everything from cross-Channel ferries<br />

to safaris, from skiing to package beach<br />

holidays... How do they learn to sell such a<br />

range of product?<br />

Training needs to cover a number of<br />

elements if an agent is going to be at all<br />

competent – from basic regulations and trade<br />

associations through to detailed product<br />

knowledge. I find old-fashioned reading to<br />

be the best way to brush up on the everchanging<br />

industry. Group discussions with<br />

I find<br />

structured<br />

online training<br />

much more<br />

effective<br />

my fellow GoCruise franchisees also help sort<br />

out the total mess of regulations we face in<br />

the cruising sector. Webinars are useful in<br />

that they can be joined from the desk, but<br />

the standard of so many is, frankly, poor<br />

with people just reading from a PowerPoint<br />

presentation. I find structured learning<br />

through online training much more effective.<br />

However, nothing beats actually<br />

experiencing a new product. Hence I am now<br />

confident in selling the new AmaMagna, a<br />

double-width river cruise ship, after a week<br />

sailing the Danube. I believe it will attract<br />

many ocean cruisers looking for their first<br />

river cruise.<br />

THE FAMILY BUSINESS<br />

Anneka Desrosiers<br />

Southern Cross <strong>Travel</strong>,<br />

East Sussex<br />

THE CRUISE SPECIALIST<br />

James Hill<br />

Go Cruise, Cruise specialist,<br />

Worcestershire<br />

sellingtravel.co.uk


FOUR-SIGHT<br />

29<br />

Our columnists<br />

Having the<br />

support of a<br />

consortium has<br />

allowed us to<br />

grow quickly<br />

AT VENTURE <strong>Travel</strong> we are regularly visited<br />

by reps from numerous different sectors of<br />

the travel market.<br />

What is great about these visits is that we<br />

not only get to meet with suppliers who<br />

we regularly book with but also suppliers<br />

whose product we hadn’t considered selling<br />

or had little knowledge of.<br />

The fact that these companies take the<br />

time to come and talk to us face to face<br />

shows how lucky we are as agents to be<br />

in an industry where help is always at<br />

hand – whether you need to improve your<br />

product knowledge or find solutions to any<br />

problems you may have.<br />

Although it might feel like it sometimes,<br />

you are never actually on your own.<br />

This leads me into my next point, which<br />

is about being a member of the Global<br />

<strong>Travel</strong> Group, a consortium for independent<br />

agencies. The team has been amazing in<br />

supporting us grow the business since<br />

starting two years ago. Before we launched<br />

they provided us with a two-week training<br />

course, running through all the systems,<br />

suppliers and back office programmes they<br />

offer. We still have regular contact with<br />

the Business Development Manager and<br />

the Commercial and Finance teams, which<br />

makes running the business much easier<br />

for us. Having such great relationships<br />

with Global and our suppliers is something<br />

we really value – without their support<br />

we wouldn’t have been able to grow the<br />

business as fast as we have done.<br />

THE ONLINE AGENCY<br />

BEN & HUGH<br />

Venture <strong>Travel</strong>, Mold,<br />

North Wales<br />

I HAVE to start by addressing the sad news<br />

about the collapse of Super Break. They were<br />

a great company with some fantastic staff. I<br />

hope they all find new jobs soon.<br />

On a more positive note, the Yorkshire<br />

<strong>Travel</strong> Ball was a roaring success – and<br />

thank you to <strong>Selling</strong> <strong>Travel</strong> for sponsoring<br />

the magician. We raised £4,500 in total,<br />

which was split between the Greek Cat<br />

Welfare Society, Soi Dog Foundation, SOS<br />

Wildlife, Starlight Barking Trust and Santorini<br />

Donkeys. We also donated £500 to Cancer<br />

Research in the name of Rachel Dawson from<br />

Millhouses <strong>Travel</strong> in Sheffield, who sadly lost<br />

her own battle in June. I’m already preparing<br />

for next year's bash, which will be held on<br />

July 16 at The Village Hotel, South Leeds.<br />

I think training is vital for travel agents and<br />

should be done on a regular basis as things<br />

are changing all the time. In the past it was<br />

something you did as and when a rep called<br />

in. But why not open late once a month to<br />

allow for staff training, and arrange a rep to<br />

come in and update you on their products?<br />

There's also an abundance of online<br />

training programmes which can be done<br />

when time allows – these are particularly<br />

important for homeworkers.<br />

I still think one of the best training tools is<br />

to go on a fam trip. It allows you to paint a<br />

picture to your customer, which makes it so<br />

much easier to sell.<br />

Training keeps us progressing<br />

professionally, which leads me to my thought<br />

of the month: 'Don’t be afraid to go out on a<br />

limb, that is where the fruit is.'<br />

Why not open<br />

late once a<br />

month for staff<br />

training?<br />

THE HOME WORKER<br />

Sandy Murray<br />

Sandy's <strong>Travel</strong> Escapes<br />

James experiences<br />

the AmaMagma<br />

Ben and Hugh with the<br />

Global <strong>Travel</strong> team<br />

Sandy at the Yorkshire<br />

<strong>Travel</strong> Ball with Jessica<br />

Pook from <strong>Selling</strong> <strong>Travel</strong><br />

Next month:<br />

Tui aren't going to<br />

scrap brochures<br />

after all. But are<br />

they integral to<br />

selling travel?<br />

Su<br />

sellingtravel.co.uk


30<br />

ON LOCATION<br />

Transylvania, Romania<br />

Myths & legends in Eastern Europe<br />

BY SUE BROAD, SALES CONSULTANT<br />

TRIANGLE TRAVEL LIMITED<br />

So firmly entrenched are we in the<br />

'Dracula myth' that some believe<br />

Transylvania isn't a real place! But it<br />

is a region of Romania and, yes, there<br />

actually was a real Dracula – Vlad<br />

Tepes, also known as Vlad the Impaler.<br />

While the myth is exaggerated for<br />

the tourists Romania is still a<br />

fascinating country with some<br />

truly unique sights.<br />

I discovered the region<br />

on a Cox & Kings fam<br />

trip, visiting the old<br />

towns of Brasov and<br />

Sighisoara, with narrow<br />

cobbled streets, wonky but<br />

brightly painted buildings,<br />

covered wooden walkways and<br />

ornate clock towers.<br />

A stop at Cluj Napoca, one of the<br />

bigger cities, provided a slightly more<br />

modern feel. Home to an opera house,<br />

theatre and vast museums, it's a great place<br />

to discover the culture and history of the<br />

area. A great example of Romania's history<br />

comes in the form of the Alba lulia's citadel,<br />

with its Roman remains still visible.<br />

Viewed from the air, the citadel resembles<br />

a seven-pointed star and is one of the most<br />

historically important cities because it is<br />

where Transylvania unified with Romania.<br />

Bucharest, in the Wallachia region,<br />

is dominated by Ceausescu's Palace of<br />

Parliament (one of the biggest buildings in<br />

the world). It has the buzz of Paris, but still<br />

retains pockets of<br />

the ancient city<br />

down narrow<br />

lanes.<br />

Transylvania is<br />

well known for its<br />

castles, particularly the<br />

beautiful Peles Castle – a<br />

royal palace with its amazing<br />

woodwork and carvings. Bran Castle<br />

(traditionally known as Dracula's Castle)<br />

was our next stop, followed by the Prejmer<br />

Fortified Church, built of wood and utterly<br />

untouched since the 1300s. Tiny rooms<br />

where families sheltered in troubled times<br />

have been left just as they would have been.<br />

It's really quite moving.<br />

A visit to the Salina Turda salt mine is a<br />

must. Walk amongst its 300-foot cavern<br />

and you'll come to the lake at the bottom,<br />

where people boat in the semi darkness and<br />

play snooker and bowls on the upper level!<br />

Apparently the atmosphere here is good for<br />

respiratory problems so people visit to 'take<br />

the air', despite it being underground.<br />

The hotels in the cities are all very<br />

TRANSYLVANIA<br />

comfortable and modern but are<br />

a little more rustic in the villages,<br />

which I think adds to their charm. The<br />

food is very meat based – sausages are very<br />

popular – with pickled vegetables, lots of<br />

lovely salads and amazing cakes and breads.<br />

It is a really great place to send clients who<br />

are always looking for something different.<br />

It's unspoiled, with a long, interesting history<br />

and a touch of spookiness on the side!<br />

Romania is reached in two hours on a<br />

direct service from Heathrow with<br />

British Airways.<br />

Clockwise from top left: The Shoemaker's Tower Bran Castle or Dracula's<br />

Castle; Vlad the Impaler's birthplace in Sighisoara; Voronet, one of<br />

Romania's painted Monasteries; the Cox & Kings fam group<br />

sellingtravel.co.uk


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32<br />

agents talk<br />

<strong>Selling</strong> <strong>Travel</strong> listens<br />

This month #agentstalk about...<br />

Get social with us: <strong>Selling</strong><strong>Travel</strong> <strong>Selling</strong><strong>Travel</strong>mag @sellingtravmag<br />

<strong>Travel</strong> Agent rants & raves<br />

This month Jenny Jackson asked: "With the very sad news of the collapse of<br />

Super Break is there a gap in the market when it comes to UK breaks?"<br />

Agents<br />

overheard<br />

Jenny Jackson<br />

Founder of Luxury<br />

<strong>Travel</strong> Guru<br />

“I can't imagine UK travel<br />

without Super Break. I really<br />

hope an investor sees what<br />

a good brand it is for the UK<br />

travel market."<br />

“It's always been a solid choice<br />

for UK hotel breaks since I<br />

started in retail nearly 30<br />

years ago."<br />

"It would be great if Super<br />

Break is saved but it needs<br />

to solely concentrate on UK<br />

short breaks. Forget European<br />

packages and go back to the<br />

basics!"<br />

"It was a company that always<br />

dealt with any issues, on the<br />

rare occasion there were any,<br />

and was so agent friendly."<br />

"Years ago there were so many<br />

to choose from: Highliffe,<br />

Rainbow, London <strong>Travel</strong><br />

Service and Golden Rail. I<br />

think most have merged into<br />

one now."<br />

"We have a UK hotel booked<br />

for a clients' golden wedding<br />

anniversary and it isn't<br />

covered by ABTA, but we have<br />

already paid Super Break. We<br />

now have to pay for the hotel<br />

so the clients don’t lose out -<br />

and it was an expensive hotel!"<br />

"We had to turn a customer<br />

away recently. They wanted a<br />

rail break with Super Break and<br />

we hadn't any alternatives to<br />

switch-sell to."<br />

"It shows the huge problem in<br />

travel: when companies are<br />

profitable but the parent<br />

company is not."<br />

"Well that’s a<br />

new one... A guy<br />

asking if he can take<br />

his two pet hamsters<br />

on a cruise with him!"<br />

“I had someone<br />

who wanted to<br />

purchase a seat<br />

for their<br />

goldfish bowl”<br />

"Client said: 'the flight time<br />

doesn't work for me. Could<br />

you ask the airline to go a few<br />

hours later or delay the<br />

flight for us?' Er, sure..."<br />

"'Can I pay £200 now<br />

and the rest when i<br />

get back?' No"<br />

TM<br />

10nts - Golden Triangle & Goa, India<br />

0208 585 4020<br />

holidays@travelpack.com<br />

DELHI AGRA JAIPUR GOA<br />

Package includes flights, accommodation, sightseeing, English speaking guide & transfers.<br />

<strong>Travel</strong> : 1 Oct <strong>19</strong> - 9 Dec <strong>19</strong> / 16 Jan 20 - 31 Mar 20<br />

fr£2565pp<br />

Untitled-10 1 13/08/20<strong>19</strong> 15:57


IN THE OFFICE<br />

33<br />

with Matt Pattinson - TUI<br />

The Next chapter for new TUI store<br />

TUI has just opened a new store in<br />

Sheffield, the first to be located within<br />

a Next retail store. Manager Matt<br />

Pattinson tells <strong>Selling</strong> <strong>Travel</strong> how a prime<br />

location in The Moor shopping centre is<br />

attracting a new kind of customer.<br />

"Sheffield City Centre and the whole<br />

catchment area of Sheffield is really<br />

important to TUI. The area supports a<br />

number of our regional flying bases,<br />

including Doncaster Sheffield, Manchester<br />

and East Midlands airports. Over half a<br />

million people are in the catchment area<br />

of Sheffield and therefore it is important<br />

that we are well represented in the area.<br />

"The redevelopment of The Moor (shopping<br />

centre) has driven the majority of shoppers<br />

in Sheffield to that area of the city - it has<br />

attracted millions of visitors in the last year<br />

alone - and it was a great opportunity to be<br />

involved in such a prestigious development.<br />

It’s also great that this is first<br />

TUI store within Next,<br />

something new and<br />

exciting for us."<br />

Loyalty pays<br />

'We know from<br />

speaking to our<br />

customers that many<br />

of them still prefer<br />

face-to-face contact<br />

and having that peace of<br />

mind that comes from going into a store<br />

and discussing their holiday. Over the years<br />

we have adapted our service proposition<br />

SHAUN FLANNERY<br />

Our customers still<br />

prefer face-to-face<br />

contact<br />

to suit the changing requirements of our<br />

customers, always ensuring that we put<br />

them at the heart of everything we do. We<br />

share our knowledge and expertise as well as<br />

being there with them for every step of their<br />

journey, as and when they need us.<br />

"Through all the developments in recent<br />

years we have been able to enhance<br />

our customers’ experiences<br />

resulting in brand loyalty and<br />

customer retention.<br />

"Our culture of honesty<br />

and transparency, looking<br />

after customers and being<br />

empowered to help solve<br />

any issues on the spot, should<br />

any arise, really does help our<br />

customers ‘discover their smiles’. I<br />

also believe our commitment to opening<br />

new and exciting stores like the one in<br />

Sheffield makes us different to many other<br />

travel agencies."<br />

Career highlights<br />

"This year I am seeing customers looking for<br />

more regular, shorter breaks to allow them<br />

to escape more often.<br />

"There is a late booking market and midhaul<br />

destinations seem popular this year.<br />

"I have also helped many customers book<br />

somewhere new for the first time. Customers<br />

are increasingly wanting something that they<br />

haven't experienced before.<br />

"My proudest moment as a travel agent<br />

has to be winning TUI store of the year<br />

when I was a Team Manager at our Sheffield<br />

Meadowhall store. I also won Regional<br />

Deputy Manager of the Year a few years ago,<br />

which to me it is a testament to my hard<br />

work and dedication. I am very proud to be<br />

a travel agent for TUI and look forward to<br />

seeing this new store in Sheffield thrive."<br />

sheffieldpinstone@tui.co.uk<br />

TM<br />

13nts , Kenya Sarova Safari & Mauritius<br />

0208 585 4020<br />

holidays@travelpack.com<br />

LAKE NAKURU NATIONAL PARK MAASAI MARA MAURITIUS<br />

Package includes flights, accommodation, sightseeing, game drives, English speaking guide & transfers.<br />

<strong>Travel</strong> : <strong>19</strong> Aug <strong>19</strong> - 10 Dec <strong>19</strong><br />

fr£4<strong>19</strong>9pp<br />

Untitled-10 1 13/08/20<strong>19</strong> 15:58


34<br />

TRAVEL PEOPLE<br />

on the move<br />

MEET...<br />

Abi Northage<br />

Agents Relationship Manager,<br />

Experience <strong>Travel</strong> Group<br />

Why appoint an Agents<br />

Relationship Manager?<br />

ETG has experienced 20%<br />

growth in agent bookings in<br />

the past year. The new role<br />

allows us to give agents a<br />

focal point for their queries,<br />

send dedicated marketing<br />

collateral and resources,<br />

and offer support.<br />

What’s your focus?<br />

To get to know our agents<br />

personally, understand how<br />

they run their business and<br />

make sure we are giving<br />

them what they need.<br />

Why book with ETG?<br />

To provide something<br />

different for clients and the<br />

importance, commitment<br />

and emphasis we put on<br />

our agent relationships.<br />

IAIN RAEPER<br />

TO: Senior Product & Commercial<br />

Manager, Leisure, EFR <strong>Travel</strong> Group<br />

Iain will be overseeing all<br />

product and contracting<br />

for the brands within the<br />

Leisure Division. These<br />

include the Luxury<br />

Worldwide Collection,<br />

Luxury Worldwide<br />

Collection Cruise, and<br />

Elegant Golf Resorts'<br />

bespoke holidays.<br />

DAVID POPE<br />

TO: Head of Sales and Training,<br />

Not Just <strong>Travel</strong><br />

David helps franchisees<br />

build successful travel<br />

businesses. He specialises<br />

in discovering the right<br />

people, delivering effective<br />

onboarding programmes<br />

and then working on<br />

longer-term development.<br />

He is also the co-founder<br />

of Equator Learning.<br />

PAULINE THOMSON<br />

TO: Regional Sales Manager,<br />

Celebrity Cruises<br />

Pauline will keep agents in<br />

Scotland and Northern<br />

Ireland up to date with<br />

campaigns, incentives, and<br />

initiatives as well as<br />

arranging ship visits. She<br />

will also be promoting<br />

Celebrity's training<br />

programme ‘Passport’' on<br />

Celebrity Central.<br />

What’s your travel tip?<br />

<strong>Travel</strong> curious and enjoy<br />

the unexpected!<br />

STEVE HARRIS<br />

NATASHA JONES<br />

RICHARD GAMBER<br />

TO: Regional Sales Director, Rocky<br />

Mountaineer<br />

TO: Business Development Manager,<br />

SAGA <strong>Travel</strong><br />

TO: Supplier Partnership Manager,<br />

JTA Holidays<br />

Steve joined Rocky<br />

Mountaineer in 2018 as<br />

Business Development<br />

Manager and has quickly<br />

progressed to Regional<br />

Sales Director. He will<br />

work closely with the sales<br />

team and trade partners<br />

to ensure that business<br />

momentum continues.<br />

Natasha Jones joins Saga's<br />

trade team of 10 and will<br />

support developing agent<br />

partners in growing their<br />

Saga business. The move<br />

brings her back to the<br />

trade team after two years<br />

away, which was spent<br />

travelling followed by a<br />

spell with STA <strong>Travel</strong>.<br />

With over 25 years’<br />

experience in the travel<br />

industry, Richard’s focus<br />

will be to provide a range<br />

of marketing and support<br />

options for JTA’s supply<br />

partners. He will also<br />

reach out directly to JTA’s<br />

independent agent<br />

network.<br />

Have you just got a new job and want agents to know<br />

about it? We'd love to hear about it.<br />

Email: editorial@bmipublishing.co.uk


DON'T<br />

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THE VISIT USA 20<strong>19</strong> ROADSHOW will<br />

take place in Glasgow, Leeds and London<br />

during the early evening of October 1, 2<br />

and 3 respectively. The popular events<br />

have been designed to maximise the<br />

networking opportunities for both agents<br />

and exhibitors. All three Roadshows are<br />

being held in selected premium hotels where<br />

GLASGOW<br />

Tuesday October 1<br />

RADISSON BLU GLASGOW<br />

THE VENUES<br />

LEEDS<br />

Wednesday October 2<br />

LEEDS MARRIOTT HOTEL<br />

30 Visit USA exhibitors and agents can<br />

exchange information and discuss business<br />

development opportunities. Food and drink<br />

will be provided. The format will include<br />

speed networking - which will see agents<br />

visiting all exhibitors – goody bags and a<br />

holiday to the USA will be up for grabs at<br />

each location (see left for prize details).<br />

Early evening, from 6pm onwards<br />

20<strong>19</strong> EXHIBITORS<br />

LONDON<br />

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VISIT NORTH CAROLINA • VISIT SEATTLE • VISIT WEST HOLLYWOOD<br />

Register now<br />

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traveluni.com<br />

GDS | TRAINING | REWARDS<br />

Training, competitions, events<br />

THIS MONTH'S TOP STORIES <strong>September</strong> 20<strong>19</strong><br />

Say yes to Yas Island<br />

NEWS<br />

Quick Quiz<br />

Are you an<br />

Aruba<br />

Expert?<br />

1. TUI operate a<br />

direct weekly<br />

flight to Aruba<br />

during the<br />

summer<br />

TRUE / FALSE<br />

AGENTS that complete the<br />

Yas Island Expert training<br />

programme by <strong>September</strong> 15, 20<strong>19</strong><br />

will be in the frame to win a fourday<br />

trip for two to the Abu Dhabi<br />

isle. The programme is the latest<br />

addition to the <strong>Travel</strong> Uni platform<br />

and includes five modules on<br />

subjects such as Yas Island's three<br />

theme parks – Warner Bros. World<br />

Abu Dhabi, Ferrari World Abu Dhabi<br />

and Yas Waterworld – to the<br />

Formula 1 Grand Prix circuit and its<br />

seven hotels.<br />

yasexpert.com<br />

Incentive<br />

Train to win a<br />

trip to Oman<br />

2. Civil<br />

marriages can<br />

be performed in<br />

Aruba<br />

TRUE / FALSE<br />

Oman Ambassadors I Modules: 5<br />

To celebrate the launch of the Oman <strong>Travel</strong> Uni<br />

training programme, the Oman Ministry of Tourism is<br />

offering the chance to win a four-night stay for two<br />

at the Shangri-La Al Bandar resort.<br />

Guests will enjoy all the amenities of this luxury<br />

resort on a half-board basis and visit some of<br />

Oman's top attractions, such as its sweeping<br />

deserts and secluded fjords.<br />

For the chance to win agents must sign up and<br />

complete the training by <strong>September</strong> 30, 20<strong>19</strong>.<br />

A second prize – afternoon tea for two at the<br />

Shangri-La Hotel at The Shard in London – is up for<br />

grabs for the runner-up.<br />

omanambassadors.com<br />

Find the answer at:<br />

arubaacademy.com<br />

Food for thought<br />

News<br />

This October, diners at the<br />

London Restaurant Festival<br />

could win a gastronomic trip to<br />

Jerusalem in conjunction with<br />

Jerusalem Open Restaurant and<br />

Virgin Atlantic. The prize includes<br />

two return flights to Jerusalem, a<br />

three-night stay at the Inbal Hotel,<br />

tickets to Jerusalem Open<br />

Restaurant events and a tour of<br />

Mahane Yehuda Market.<br />

experiencejerusalem.co.uk<br />

BECOME A THAILAND EXPERT<br />

WIN A HOLIDAY TO THAILAND<br />

Thailandexpert.co.uk<br />

Terms and conditions apply


Training courses to help travel agents and advisers sell more!<br />

Working in partnership<br />

Sell the Cirque<br />

Incentive<br />

AGENTS could be jetting off<br />

to Las Vegas to enjoy two<br />

Cirque du Soleil shows as part of<br />

Do Something Different's latest<br />

booking incentive.<br />

The prize includes return flights<br />

from Heathrow or Manchester with<br />

Virgin Atlantic, three nights on the<br />

Strip at the new Park MGM and<br />

tickets to two Cirque du Soleil<br />

shows of your choice.<br />

To pocket this prize agents must<br />

make a booking for any Cirque du<br />

Soleil Las Vegas show before<br />

<strong>September</strong> 30, 20<strong>19</strong> and email<br />

WIN@dosomethingdifferent.com<br />

with their DSD order number and<br />

'CIRQUE' in the subject line by<br />

October 4, 20<strong>19</strong>. More bookings<br />

mean a better chance of winning.<br />

discovercirque.com<br />

Time for Thailand<br />

News<br />

Thai Airways has released a<br />

range of travel trade fares to<br />

encourage agents to visit Thailand.<br />

Priced from £441, the discounted<br />

flights are on sale now for travel up<br />

to November 30, 20<strong>19</strong>, and must be<br />

booked no more than one month<br />

before travel. Agents can fly to<br />

Bangkok, Chiang Mai, Krabi and<br />

Phuket, as well as to other<br />

destinations across Southeast Asia.<br />

thailandexpert.co.uk<br />

Incentive<br />

Qatar specialist I Modules: 5<br />

Connect with<br />

Qatar<br />

If Only and Visit Qatar are<br />

promoting Doha as the ideal<br />

stopover destination by giving<br />

one agent the chance to win<br />

a city break to Qatar’s capital.<br />

The incentive is part of<br />

the Connect With Qatar<br />

campaign, which includes<br />

special offers to twin Qatar with<br />

destinations across Asia and the Indian Ocean.<br />

To be in with a chance of winning the trip, which includes<br />

return flights and accommodation for two, agents need to<br />

make a booking including a stopover in Doha before November<br />

20<strong>19</strong>. Every booking to Qatar for two nights or more during the<br />

campaign qualifies for £50 on a My Loyalty Card.<br />

tawashqatar.com<br />

COURSE LIST<br />

A-Z of available<br />

courses<br />

ABTA<br />

Alaska<br />

Aruba<br />

Amtrak Vacations<br />

Beaches Resorts<br />

Bourne Leisure<br />

Butlins<br />

Centara Hotels &<br />

Resorts<br />

Cirque de Soleile<br />

Costa Rica<br />

Elegant Hotels<br />

Essential Detail<br />

Fiji<br />

Finland<br />

Flanders<br />

Fort Myers & Sanibel<br />

Haven Hotels<br />

Hawaii<br />

Heritage Resort<br />

Jerusalem<br />

Jumeirah Hotels<br />

& Resorts<br />

Journey Beyond<br />

Las Vegas<br />

Macao<br />

Melia Hotels &<br />

Resorts<br />

New York state<br />

Newmarket Holidays<br />

Oman<br />

Ontario<br />

Qatar<br />

Railbookers<br />

SAGA<br />

Saint Lucia<br />

Sandals Resorts<br />

Seychelles<br />

Simon Malls<br />

St Kitts<br />

Thailand<br />

TIPTO<br />

US Airtours<br />

Veranda Resorts<br />

Windjammer Landing<br />

Hotel<br />

Yas Island<br />

traveluni.com<br />

aruba.com<br />

Untitled-5 1 12/08/20<strong>19</strong> 10:17


38<br />

destination profile<br />

Cyprus<br />

Aphrodite’s isle isn’t all sun, sand and sea. Kathryn Liston explores the island’s<br />

natural and cultural attractions through its impressive range of driving routes<br />

Hold on tight! I’m bouncing around<br />

in the back of a jeep. No, it’s not the<br />

poor state of the roads – the road<br />

system around the entire island is<br />

excellent. I’m on a jeep safari of the<br />

protected Akamas nature reserve, a<br />

vast wilderness of steep-sided cliffs,<br />

deep limestone gorges and shimmering<br />

sandy bays to the north of Paphos.<br />

I keep my eyes peeled for eagles,<br />

falcons, green and loggerhead turtles and<br />

400 species of wild flowers, many endemic<br />

to the island.<br />

Agile wild goats keep me company in the<br />

Avagas Gorge, springing up the steepsided<br />

limestone walls to a cacophony of<br />

cicadas and bird song. We look down on<br />

beautiful Lara Bay, but its infamous turtles<br />

which return to lay their eggs each year<br />

are not at home.<br />

After a typical lunch meze of dips, squid<br />

and barbecued meats, we enjoy a swim<br />

in the clear waters of the remote Fontana<br />

Amorosa, but Aphrodite, and the lovers<br />

she seduced here, are not at home either.<br />

Charmed by the region’s raw natural<br />

beauty, the next day I hire a small motorboat<br />

in Latchi and pootle along the<br />

coastline to the Blue Lagoon where the<br />

bright azure hues assault my senses.<br />

With so many amazing places to explore<br />

on the island, the following day I hire a car<br />

and take to the open road.<br />

THEMED DRIVING ROUTES<br />

The Aphrodite Cultural Route is one of<br />

several self-drive themed routes. It visits<br />

LIMASSOL<br />

PISSOURI VILLAGE<br />

historic sites, museums and artefacts<br />

associated with the goddess of love, such<br />

as Kouklia, Amathus and Kition, providing<br />

visitors with an insight into her mythology,<br />

rituals and character.<br />

The Antiquity Cultural Route takes in the<br />

UNESCO neolithic settlement, Choirokoitia,<br />

near Limassol; the grand Greco-Roman<br />

Kourion amphitheatre (second century BC);<br />

and the Archeological Park’s Roman villas<br />

and stunning mosaic floors in Paphos.<br />

Other cultural routes focus on Venetians<br />

OIKOS, TROODOS MOUNTAINS<br />

CYPRUS TOURISM ORGANISATION<br />

CYPRUS TOURISM ORGANISATION<br />

THE BLUE LAGOON<br />

ORANGE GROVE<br />

in Cyprus, the history of copper and<br />

eastern and western culture.<br />

Boutique wineries, vineyards and<br />

museums, including the Wine Museum in<br />

Erimi, are featured on seven signposted<br />

wine routes. Cyprus is one of the world’s<br />

oldest wine-producing countries, and<br />

the desert wine, Commandaria, that it<br />

produces has been around a long time too.<br />

RURAL VILLAGES<br />

To encourage holidaymakers to enjoy<br />

a taste of authentic Cyprus, the <strong>Travel</strong><br />

Foundation and Cyprus Sustainable<br />

Tourism Initiative have developed six<br />

self-drive village routes which showcase<br />

traditional crafts.<br />

Extending from Farmagusta in the east<br />

to Akamas in the west, the tours visit local<br />

businesses, such as the Oleastro Olive Park<br />

and Museum, the rose-producing village of<br />

Argos, the lace-making village of Lefkara,<br />

the red earth villages of Kokkinochoria and<br />

windmills of Farmagusta.<br />

A booklet outlining village festivals,<br />

events and places to buy local crafts is<br />

sellingtravel.co.uk


40<br />

destination profile<br />

Top Spots<br />

Kourion<br />

A magnificent Greco-<br />

Roman amphitheatre<br />

built in the 2nd century<br />

BC is the centrepiece of<br />

this ancient city-kingdom,<br />

which also haa villas with<br />

5th century mosaic floors<br />

and a bathing complex.<br />

Tombs of Kings<br />

This vast complex of<br />

underground burial<br />

chambers is carved out<br />

of solid rock, some with<br />

ornate Doric pillars.<br />

It dates back to the<br />

Hellenistic and Roman<br />

periods<br />

Nicosia<br />

Surrounded by 16th<br />

century Venetian<br />

fortifications, visitors will<br />

find ancient churches,<br />

medieval buildings and a<br />

maze of narrow streets.<br />

quaint old town of Laiki<br />

Yitonia.<br />

Hala Sultan<br />

Tekke, Larnaca<br />

By a salt lake awash with<br />

flamingos, this mosque<br />

was built over the tomb<br />

of Umm Haram, believed<br />

to be the sister of the<br />

prophet Mohammed’s<br />

foster mother.<br />

Troodos<br />

Mountains<br />

A paradise for walkers,<br />

bird watchers and cyclists<br />

and cool respite for<br />

day-trippers who flock to<br />

the town, Platres. Check<br />

out the 3km Kalidonia<br />

walking trail.<br />

BOOK IT WITH… OLYMPIC HOLIDAYS<br />

A seven-night holiday at the adults-only<br />

Amarande Hotel, which opens in June 2020,<br />

starts from £657pp based on two people<br />

sharing a deluxe room on a half-board basis<br />

and travelling on June 2 2020 from Gatwick.<br />

The four-star hotel is 300 metres from<br />

Maistrali beach and a short walking distance<br />

from Ayia Napa’s buzzing centre.<br />

olympicholidays.com; 0208 492 6868<br />

MEDITATING ON THE MED<br />

available from csti-cyprus.org.<br />

Visitors staying in Larnaca next winter<br />

(November to April) can enjoy a host of<br />

traditional village crafts such as basket<br />

weaving and halloumi-cheese making<br />

plus free guided tours.<br />

GETTING ACTIVE<br />

With 52 designated trails there’s one<br />

for every week of the year. They vary<br />

in length and difficulty and traverse a<br />

variety of beautiful landscapes and flora,<br />

taking walkers past Byzantine churches<br />

and historic monuments.<br />

Cyclists are spoilt for choice too, with<br />

routes offering everything from forest<br />

mountain bike trails to coastal rides.<br />

The island’s warm climate and water<br />

temperatures (16-27C) make it ideal for<br />

golfers, who can play in shirt-sleeves<br />

year-round on four 18-hole courses - the<br />

PGA Aphrodite Hills, Sir Nick Faldodesigned<br />

Eléa Estate Golf Club, Minthis<br />

Hills and Secret Valley.<br />

Water-sports, including kite-surfing,<br />

are available in the resorts of Paphos,<br />

Limassol, Larnaka, Ayia Napa/Protaras.<br />

Divers will find underwater caves, vibrant<br />

marine life and wrecks, including the<br />

Elpida off the coast of Larnaka.<br />

WHAT’S NEW<br />

Shearings’ winter-sun Cyprus Delights<br />

break at the Hotel Aloe in Paphos comes<br />

with two new tours: Authentic Cyprus,<br />

which includes breakfast cooked by a<br />

local villager and a wine tasting at a local<br />

winery, and Cyprus History and Scenery<br />

which visits key historic sites.<br />

Two hotels opened last May - the<br />

five-star couples-only Amavi, in Paphos,<br />

marketed under the Made-for-Two<br />

brand, and the four-star Louis Ivi Mare,<br />

Kato Paphos. The four-star adults-only<br />

Amarande Hotel will open in Ayia Napa in<br />

June 2020.<br />

Columbia Beach Resort is inviting<br />

agents to join its UK sales team for a<br />

30-minute Lunch & Learn session, which<br />

will include tips on targeting specific<br />

market sectors and an update on offers<br />

and incentives. Agents register their<br />

interest by emailing Nicola Pickup at<br />

nicola@luxuryescapehotels.com with<br />

suggested dates and timings.<br />

Jet2 has increased winter capacity to<br />

200,000 seats – a rise of 45% on 2018. <br />

AYIA NAPA BEACH<br />

sellingtravel.co.uk


south florida 41<br />

Southern<br />

comfort<br />

Family fun, eco-adventures and luxury escapes are all possible<br />

among the white-sand beaches, verdant parks and warm,<br />

turquoise seas of South Florida, says Lauren Jarvis<br />

“There are no one-way car<br />

rental penalty charges<br />

within Florida, offering<br />

quite a saving compared<br />

to other areas of the USA.”<br />

Malcom Davies, Product Destination Manager,<br />

Funway Holidays<br />

My head still virtually spinning<br />

from the rollercoasters of<br />

Orlando, I’ve headed south in<br />

search of some exhilarating experiences<br />

of a different kind.<br />

In chic Sarasota and Naples, I wander<br />

boutiques and galleries, eat fabulous<br />

food and sink wonderful wine. On Sanibel<br />

island, I scour sunset beaches for shells,<br />

as pink-hued spoonbills stalk the shallows<br />

for fish. In the Everglades, I tramp through<br />

steamy swamps, searching for alligators<br />

and rare orchids, as bromeliads and<br />

Spanish moss drip from the trees. Kayaking<br />

the mangroves of Big Pine Key, I spend<br />

the day in shorts with salty skin<br />

and shaggy hair, as rays<br />

and nurse sharks cruise the seagrass beds<br />

below. And driving the Overseas Highway<br />

on Route 1 to Key West, I find freedom,<br />

adventure and an unexpected feeling of<br />

home.<br />

There are urban delights too, In Miami<br />

I sip cocktails at Delano’s and dance after<br />

dark under the stars.<br />

From the unspoilt white-sand barrier<br />

islands of the Gulf coast, to the primordial,<br />

green wilderness of the Everglades National<br />

Park; the sparkling, golden lights of its<br />

cosmopolitan cities, to the blue sea swirls<br />

of the sun-drenched Florida Keys, South<br />

Florida showed me shades of the state I’d<br />

never imagined.<br />

Lay of the land<br />

There’s plenty for a standalone South<br />

Florida stay. Miami is a long-standing<br />

Fort Jefferson, Dry Tortugas national Park<br />

sellingtravel.co.uk


42<br />

south florida<br />

international gateway, but flight<br />

connections from major U.S. cities to<br />

Fort Lauderdale, Palm Beach, Sarasota–<br />

Bradenton, Key West and Southwest<br />

Florida International in Fort Myers – which<br />

will see a $175 million expansion project<br />

completed by 2023 – make for a perfect<br />

dual-destination trip.<br />

Families should also consider combining<br />

a week at Orlando’s many amusement<br />

parks (Universal, Disney and Legoland are<br />

all here) with another exploring the South’s<br />

exciting cities and natural wonders.<br />

“South Florida has so much to offer and<br />

discover,” says Gill Standeven, Visit Florida’s<br />

UK Account Director. “We’re working<br />

with tour operators on co-op marketing<br />

programmes to promote multi-centre trips,<br />

encouraging visitors to travel further.”<br />

The glitzy centres of Miami, Fort<br />

Lauderdale, Boca Ratan and West<br />

Palm Beach on the Atlantic coast, and<br />

cosmopolitan Sarasota and Naples on<br />

the Gulf of Mexico, boast luxury hotels,<br />

restaurants and boutiques, but offer fun<br />

for families, too. The safe, sandy beaches<br />

Lake Okeechobee<br />

of Gulf islands like Anna Maria and Sanibel<br />

are perfect for children, while spa resorts<br />

and golf courses across the region keep<br />

luxury-seeking travellers entertained.<br />

For the intrepid, the Everglades National<br />

Park has exciting swamp and kayaking<br />

tours; Key Largo’s John Pennekamp Coral<br />

Reef State Park and Dry Tortugas National<br />

Park off Key West offer excellent diving and<br />

snorkelling; Palm Beach is a surf hotspot,<br />

and Fort Myers a watersports mecca.<br />

New for families<br />

Curio Collection by Hilton property, Baker’s<br />

Cay Resort in Key Largo (curiocollection3.<br />

hilton.com), offers family-friendly activities,<br />

including marine science camps, and Eden<br />

Roc Miami Beach (edenrochotelmiami.<br />

com) has introduced an all-new BECO Kids<br />

Club, offering fun marine workshops, pizza<br />

making classes, kid’s yoga, mindfulness<br />

sessions and more.<br />

On Anna Maria Island, Anna Maia Beach<br />

Resort (annamariaislandbeachresort.com)<br />

has opened, with a large pool and all rooms<br />

offering kitchen facilities.<br />

A new Jimmy Buffett’s Margaritaville<br />

resort (margaritaville.com) will open in<br />

2021 at Fort Myers Beach, with 254 rooms<br />

and a water park.<br />

Key West’s newest attraction, the Sails<br />

to Rails Museum (historictours.com), leads<br />

visitors on an interactive journey through<br />

500 years of fascinating Key West history.<br />

Meanwhile, four new, daily trolley tours of<br />

Bahia Honda State Park (floridastateparks.<br />

org/BahiaHonda) in the Lower Keys will<br />

help nature loving visitors understand the<br />

region’s unique ecosystem and history.<br />

watersports are big down south<br />

Amrit Ocean Resort & Residences<br />

Book it: USAirtours (usairtours.co.uk/agent-zone)<br />

offers seven nights room-only in the Florida Keys<br />

for a family of four from £1,245pp, including flights<br />

with Norwegian from London to Miami, car rental,<br />

and accommodation in Key Largo and Key West.<br />

New for luxury seekers<br />

Luxury boutique property, Lennox Hotel<br />

Miami Beach (lennoxmiamibeach.com),<br />

opened in the city’s historic district in<br />

August this year, with 1<strong>19</strong> rooms and its<br />

own private beach.<br />

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south florida 43<br />

Naples’ pier<br />

Nobu Hotel Miami Beach<br />

(nobuhotelmiamibeach.com) has<br />

introduced three new types of Penthouse<br />

Level Beach Villas, with a personal<br />

concierge, gym, pool and cabanas.<br />

The Palm Beaches has five new, high-end<br />

hotels openings: Amrit Ocean Resort &<br />

Residences on Singer Island and Canopy by<br />

Hilton Hotel in West Palm Beach in 20<strong>19</strong>;<br />

The Ben, Autograph Collection by Marriott<br />

and Banyan Cay Resort & Golf, A Noble<br />

House Resort, in West Palm Beach in 2020;<br />

and Mandarin Oriental, Boca Raton in 2021.<br />

Several multi-million-dollar renovations<br />

will be completed on The Paradise Coast<br />

this year, including JW Marriott Marco<br />

Island Beach Resort, Hilton Marco Island<br />

Beach Resort and Spa, the Ritz-Carlton<br />

Naples; and Naples Grande Beach Resort.<br />

Sarasota has two new, luxury resorts:<br />

Art Ovation Hotel Autograph Collection<br />

(marriott.com) and boutique property, The<br />

Sarasota Modern (thesarasotamodern.<br />

com).<br />

The new Seminole Hard Rock<br />

Hollywood Hotel and Casino<br />

(seminolehardrockhollywood.com) opens in<br />

Greater Fort Lauderdale in October 20<strong>19</strong>,<br />

with 1,200 rooms and a 7,000-seat Hard<br />

Rock Live entertainment venue.<br />

Marriott opens a new Autograph<br />

Collection property in 2020, with the<br />

Luminary Hotel & Co. overlooking the Fort<br />

Myers River District.<br />

Book it: Funway Holidays (vaxvacationaccess.<br />

co.uk) offers 10 days from £1,799pp, including<br />

flights from London to Miami, car rental and<br />

five-star accommodation for three nights in Miami<br />

Beach, three nights in Key West and three nights<br />

in Naples.<br />

New for adventure lovers<br />

The adults-only Bunagalows Key Largo<br />

(bungalowskeylargo.com) – the Florida<br />

Keys’ first all-inclusive resort – reopens in<br />

December 20<strong>19</strong>, offering paddle boarding,<br />

kayaking and snorkelling.<br />

Marathon’s <strong>19</strong>9-unit Isla Bella Beach<br />

Resort, adjacent to the iconic Seven Mile<br />

Bridge, now has five pools, complimentary<br />

bicycles and on-site water sports.<br />

Water lovers can participate in a<br />

Sip and SUP eco-tour experience<br />

(aquaholicadventures.com) at Islamorada’s<br />

Postcard Inn Beach Resort & Marina,<br />

kayaking or paddle boarding to local bars.<br />

Otherside Adventure Park<br />

(othersideboardsports.com) and Keys Cable<br />

(keyscable.com) in Marathon run wake<br />

boarding, kite boarding, stand-up paddle<br />

boarding and foil boarding lessons.<br />

Key West HydroBikes (keywesthydrobikes.<br />

com) offer rentals from four Key West<br />

locations, tours to Castaway Island and<br />

Mallory Glow tours to watch the sunset in<br />

front of Mallory Square.<br />

The Circus Arts Conservatory (circusarts.<br />

org) in Sarasota – home of the famous<br />

Ringling Circus Museum – runs circus arts<br />

classes and workshops for all ages<br />

Book it: America As You Like It (americaasyoulikeit.<br />

com) has a seven-night room-only holiday from<br />

£1,315pp, including flights with Norwegian from<br />

London to Miami, car rental, three nights in Naples<br />

(for travel to the Everglades) and four nights at<br />

Fort Myers Beach (with watersports included). <br />

The Sarasota Modern<br />

neon miami<br />

MANTA<br />

RAY<br />

INN<br />

The MANTA RAY INN, a Boutique Hotel, is your home<br />

away from home!<br />

With one- and two-bedroom oceanfront apartments,<br />

this charming inn offers panoramic views of South<br />

Florida's best sandy beach.<br />

Recommended by Fodor’s - winner of the acclaimed<br />

White Glove Award and Number one on TripAdvisor.<br />

www.mantarayinn.com<br />

1715 S. SURF RD, HOLLYWOOD, FL 330<strong>19</strong> T: 001 954 921 9666 | F: 001 954 929 8220 | E: INFO@MANTARAYINN.COM


44<br />

how to sell<br />

Myanmar<br />

It’s gone from being a pariah state to one of Asia’s most desirable destinations.<br />

Kathryn Liston explains how agents can sell Myanmar<br />

Why sell it now<br />

Exiled from the outside world for<br />

many years, unspoilt by mass tourism<br />

and untouched by commercialisation,<br />

Myanmar provides a glimpse of Asia in<br />

bygone days – but things are changing fast.<br />

A more stable political climate since<br />

elections in 2015 have brought investment<br />

in tourism that has resulted in new luxury<br />

hotels, excellent domestic transport<br />

links, a simpler online visa service, and<br />

more family-owned businesses, social<br />

enterprises and community projects.<br />

Myanmar is more affordable than it has<br />

ever been – a five-star hotel costs half the<br />

price it was five years ago, says InsideAsia<br />

Tours' PR Manager James Mundy.<br />

Prices on the ground are also extremely<br />

low – Yangon taxis are £1; stir-fry, tea leaf<br />

salad or mohinga noodles £3 – although<br />

Western-style cafes, which are popping up<br />

rapidly, will charge more.<br />

The people are warm and welcoming<br />

and there’s a plethora of amazing, and<br />

relatively quiet, temples, monasteries and<br />

cultural sites to explore. Bagan receives<br />

300,000 visitors a year compared to<br />

Angkor Wat’s three million.<br />

Who to sell to<br />

With such a treasure trove of highlights,<br />

Myanmar caters for all markets. Culture<br />

buffs will love the stunning temples and<br />

colonial and World War Two history of<br />

Mandalay and Yangon; cruisers can dip<br />

COCKBURN ISLAND, ANDAMAN SEA<br />

BAGAN HAS BEEN AWARDED UNESCO WORLD HERITAGE STATUS THIS YEAR<br />

into village life along the Irrawaddy or<br />

Chindwin rivers; sun worshippers will<br />

adore the unspoilt beaches of Ngapali or<br />

quieter Ngwe Saung; hikers can trek the<br />

Kalaw and Shan hills; and soft adventure<br />

seekers can take a sunrise balloon ride<br />

over Bagan, boat trip around Inle Lake or<br />

cycling tours of Yangon and Mandalay.<br />

What to sell<br />

The tourist trail of Yangon, Mandalay,<br />

Bagan, Kalaw and Lake Inle visits the<br />

main cultural sites and is a must for firsttime<br />

visitors. The gleaming Shwedagon<br />

Pagoda is Yangon’s jewel in the crown.<br />

Mandalay’s U Bein teak bridge (built 1782);<br />

Mahagandayon Monastery, home to 1,000<br />

monks; and the gold-leaf covered Buddha<br />

at Mahamuni Pagoda are stunning.<br />

A balloon ride at sunrise over Bagan’s<br />

3,500 ancient stupas and temples – and<br />

a horse-and-cart ride around the dusty<br />

plains – are enchanting, as is a boat tour of<br />

Inle Lake, where fishermen row with one<br />

leg, artisans weave silks from lotus leaves,<br />

silversmiths create ornate jewellery and<br />

floating gardens are filled with vegetables.<br />

The hill station Kalaw offers great walking<br />

and the Kalaw Green Valley elephant camp<br />

employs sustainable practices, like making<br />

paper from elephant poo.<br />

Further afield, there’s the Golden Rock<br />

pagoda and pilgrimage site at Kyaiktiyo,<br />

Mawlamyine, where Rudyard Kipling and<br />

George Orwell penned various works, and<br />

the remote Mergui Archipelago, where<br />

Regent Holidays offers an 18-day cruise.<br />

How to sell it<br />

Recommend a guided tour from Yangon<br />

to Mandalay followed by a beach stay or a<br />

cruise. Internal flights between the main<br />

cities are frequent, so clients can arrive<br />

BOOK IT WITH... PREMIER HOLIDAYS<br />

Priced at £<strong>19</strong>99pp, the seven-night Highlights Of<br />

Myanmar tour includes three days in Mandalay,<br />

two days in Bagan to take in Mount Popa, a<br />

private sunset cruise along the Irrawaddy and<br />

two days at Inle Lake to visit the enchanting<br />

floating gardens.<br />

premierholidays.co.uk; 08444 937 520<br />

sellingtravel.co.uk


how to sell 45<br />

“Myanmar is more<br />

affordable than it's ever<br />

been - a five-star hotel costs<br />

half the price it was five<br />

years ago”<br />

U BEIN BRIDGE<br />

James Mundy, PR Manager, Inside Tours<br />

early morning for the next leg of their<br />

tour. Older clients may prefer to take a<br />

more leisurely cruise on the Irrawaddy or<br />

Chindwin River (from July to <strong>September</strong>).<br />

Agents should keep an eye on FCO travel<br />

advice too, as certain areas of the country<br />

are still out of bounds.<br />

When to sell<br />

The best time to visit is November to<br />

February when the weather is warm and<br />

dry. April and May are hot and humid;<br />

while the monsoon season from June<br />

to October is best avoided. Water levels<br />

for cruising are highest from October to<br />

January, making winter a good time.<br />

What's new<br />

Rosewood Hotels (rosewoodhotels.com)<br />

opens a new property this summer in the<br />

former New Law Courts for British Burma,<br />

Yangon. Last December saw the opening<br />

of luxury island resort Wa Ale (waaleresort.<br />

com) at Lampi Marine National Park, with<br />

11 tent beach villas and two treetop villas.<br />

The community initiative in the far south of<br />

Myanmar was set up by Lampi Foundation<br />

owners Chris & Farina Kingsley.<br />

Sofitel Inle Lake Myat Min<br />

(sofitelaccorhotels.com), Accor’s first hotel<br />

in Myanmar, opened last year.<br />

The city of Bagan, with 3,000 Buddist<br />

temples, monateries and stupas, gained<br />

UNESCO World Heritage status in July.<br />

The Secretariat (thesecretariat.com),<br />

the magnificent colonial centre of British<br />

Burma, where general Aung San and six<br />

cabinet minster's were assassinated in<br />

<strong>19</strong>47, will open to visitors in October.<br />

Yangon-based Sampan <strong>Travel</strong><br />

(sampantravel.com) has introduced a<br />

Coffee & Tea Trail in the Pindaya Hills, and<br />

World War Two battlefield tours.<br />

A plastic reduction initiative from<br />

InsideAsia Tours (insideasiatours.com)<br />

provides clients with a refillable water<br />

bottle, bamboo straw and handwoven bag<br />

on arrival.


Visit USA News<br />

THIS MONTH'S TOP STORIES FROM VISIT USA MEMBERS • VISITUSA.ORG.UK<br />

GET FREE<br />

ORLANDO<br />

TICKETS<br />

Agents who<br />

complete the<br />

redesigned online<br />

Orlando <strong>Travel</strong><br />

Academy<br />

training<br />

programme<br />

qualify for up to<br />

50% off theme<br />

park tickets,<br />

complimentary<br />

tickets to<br />

selected<br />

attractions, and<br />

up to 35% off<br />

hotel rates.<br />

Pass before<br />

December 31,<br />

20<strong>19</strong> to qualify<br />

for other special<br />

discounted rates<br />

at four Orlando<br />

hotels.<br />

visitorlando.com<br />

Virgin unveils new A350<br />

Virgin Atlantic’s new A350 aircraft is expected to start flying across the<br />

Atlantic on <strong>September</strong> 10, with the inaugural flight from Heathrow to<br />

New York JKF.<br />

The aircraft features an entirely redesigned Upper Class cabin, as<br />

well as the airline’s unique social space, The Loft (pictured). Those in<br />

the Premium and Economy cabins will benefit from added luxury and<br />

comfort, including the airline’s largest-ever entertainment screens.<br />

Four A350s – Mamma Mia, Red Velvet, Rain Bow and Queen of Hearts<br />

– will join the airline’s fleet by the end of 20<strong>19</strong>, all flying between<br />

Heathrow and JFK.<br />

A further eight A350s will be introduced across 2020-2021 with the<br />

full schedule and destination information to be revealed in due course.<br />

The final five planes will offer a leisure configuration and will operate<br />

routes to Florida and the Caribbean from Gatwick and Manchester.<br />

virginatlantic.com<br />

If Only...<br />

If Only is featuring<br />

Cleveland, Ohio, in its North<br />

American programme for the first<br />

time. The city provides the final stop<br />

on the operator’s 14-night self-drive<br />

tour around the Great Lakes region.<br />

The overnight in Cleveland takes in a<br />

visit to the Rock & Roll Hall of Fame.<br />

ifonly.net<br />

Tasty California<br />

A quintessential California<br />

wine-tasting experience will<br />

be on offer at the California Wine<br />

Festival in Huntington Beach –<br />

nicknamed 'Surf City' – from October<br />

25 to 26. Held at the Pasea Hotel and<br />

Spa, it will display hundreds of<br />

premium California wines, regional<br />

craft brews and a variety of artisanal<br />

foods such as cheeses, breads, olive<br />

oils, shellfish, salads and chocolates.<br />

surfcityusa.com<br />

Pilgrims' progress<br />

Plymouth, Massachusetts,<br />

will celebrate the 400th anniversary of<br />

the Mayflower voyage next year with a<br />

ceremony on April 24, an Official<br />

Maritime Salute on June 27, a<br />

Wampanoag Ancestors Walk on August<br />

1 and an indigenous History<br />

Conference/Powwow on October 29.<br />

massholidays.co.uk<br />

BLOG It's that time of year when thirsty<br />

minds turn to beer or, more specifically<br />

beer festivals, and the USA has plenty of<br />

these – from Fredericksburg's Oktoberfest<br />

in Texas to Props & Hops in Greater Palm<br />

Springs, California, in November. What<br />

better way to get to a taste of a destination<br />

than with a local craft brew in hand?<br />

More Blog content at visitusa.org.uk/Blog<br />

Look out for our Visit USA (UK) online <strong>Travel</strong> Update for the pick of members' news


SPOTLIGHT<br />

ON...<br />

Hawaiian Airlines<br />

CAROL TUMBER,<br />

SALES MANAGER, UK<br />

DOLLY PARTON'S TENNESSEE FAMILY<br />

ATTRACTION, DOLLYWOOD THEME PARK IN<br />

PIGEON FORGE, HAS A UNVEILED A MAJOR<br />

EXPANSION, ‘WILDWOOD GROOVE’, WITH<br />

NEW RIDES SUCH AS TREETOPTOWER<br />

Deep-south-usa.com/Tennessee; tnvacation.com<br />

SEEKING<br />

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U.S. THEME<br />

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ATTRACTIONS?<br />

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• PIER 39 San<br />

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• SeaWorld Parks<br />

& Entertainment<br />

• Universal<br />

Parks & Resorts<br />

Epic news from Universal<br />

Universal Orlando Resort is to build a fourth park which it claims will<br />

“forever change the theme park entertainment experience”.<br />

The company says Universal’s Epic Universe, which will nearly double<br />

the space it owns in Central Florida, will be "the most immersive and<br />

innovative theme park we have ever built".<br />

Located on a 750-acre site a few miles from the existing resort in<br />

Southwest Orange County, east of Universal Boulevard, It will also feature<br />

an entertainment centre, hotels, shops and restaurants.<br />

“Our vision for Epic Universe is historic,” said Tom Williams, Chairman<br />

and Chief Executive Officer for Universal Parks & Resorts.<br />

News of the new park was announced in early August at an event<br />

attended by Florida Governor Ron DeSantis, although there were no<br />

details on the planned rides or other attractions.<br />

universalorlando.com<br />

When did Hawaiian Airlines<br />

join Visit USA and why?<br />

We joined for 20<strong>19</strong>/20. We<br />

are looking to increase our<br />

awareness of our brand,<br />

product and services to<br />

both consumers and travel<br />

trade partners. We think<br />

Visit USA provides the ideal<br />

platform to do this.<br />

How well do you think the<br />

trade know the airline?<br />

Hawaiian Airlines has been<br />

in service for over 90 years<br />

therefore there is good<br />

awareness of our product.<br />

However, as we are<br />

constantly developing new<br />

routes, updating our fleet<br />

and enhancing our services<br />

we are keen to ensure that<br />

our vital trade partners are<br />

kept fully up to date.<br />

Do you have any events<br />

planned for agents in 20<strong>19</strong>?<br />

We will participate in<br />

various trade events and<br />

consumer shows<br />

throughout the year.<br />

Sum up Hawaii's appeal<br />

With gorgeous scenery,<br />

aloha spirit, stunning<br />

beaches, and exciting<br />

activities, Hawaii can be<br />

enjoyed all year round with<br />

average temperatures<br />

between 23°C to 27°C.<br />

Do you have a favourite<br />

Hawaiian Airlines memory?<br />

On my first-ever flight I<br />

'experienced Hawaii' as<br />

soon as I stepped onboard:<br />

the cabin crew were<br />

wearing fresh plumeria<br />

flowers in their hair.<br />

hawaiianairlines.com<br />

Subscribe to the Visit USA (UK) online <strong>Travel</strong> Update at visitusa.org.uk


48<br />

my trip to...<br />

Islands of<br />

Bounty<br />

It’s a long way to the South Pacific so you could argue it’s worth<br />

seeing more than one island. Jane Archer shows how you can visit<br />

several on a cruise.<br />

We’ve stopped beside a pile of<br />

stones that to an untrained<br />

eye (mine) looks like, well, a<br />

pile of stones. To anthropologist Mark<br />

Eddowes, a walking encyclopaedia on<br />

everything Polynesian who happens<br />

to be guiding my tour, they offer an<br />

insight into the lives of the people who<br />

lived here hundreds of years ago.<br />

‘Here’ is the South Pacific island of<br />

Moorea, the last stop on a one-week<br />

cruise around the Society Islands with Paul<br />

Gauguin Cruises. We started in Papeete,<br />

in Tahiti, and have already visited Raiatea,<br />

Tah’a and Bora Bora. There’s an overnight<br />

in Moorea to come and then, all too soon,<br />

we’ll head back to Papeete.<br />

The islands are as close to paradise as<br />

anywhere I’ve ever been (certainly worth<br />

the near 24-hour journey getting here) – all<br />

small, ringed by beautiful beaches and<br />

with lush green rainforest interiors. They<br />

are each enclosed by strings of coral reefs,<br />

which keeps the waters calm and attracts<br />

an array of marine life; on the reefs<br />

themselves are beautiful white motus, the<br />

local name for coral islands, which glint in<br />

the bright sunshine.<br />

Paul Gauguin’s ship, also called Paul<br />

Gauguin, has proved the perfect base<br />

from which to explore this region.<br />

Purpose-built to cruise the South Pacific,<br />

it accommodates just 332 passengers and<br />

has a shallow draft so it can get inside the<br />

reefs. There’s plenty of outside deck for<br />

lazing in the sun and a laid-back, casual<br />

atmosphere that suits the destination.<br />

After all, who wants to come to the South<br />

Pacific and have to dress up in tuxedos or<br />

DJs. The icing on the cake, is that prices<br />

include all dining, drinks and gratuities so<br />

you don’t have to think about the budget.<br />

Ship mates<br />

I was there with my daughter on what<br />

turned out to be the perfect bonding<br />

trip. While I was loving the sea, sand and<br />

temperatures in the high 80s (despite it<br />

being August, which is their winter), my<br />

daughter was coming back from scuba<br />

and snorkelling tours with the ship’s dive<br />

masters, telling tales of turtles, sea urchins,<br />

eagle rays, sharks (I was assured they were<br />

harmless!) and more. On one notable<br />

trip she encountered a Crown of Thorns<br />

starfish, a carnivorous echinoderm capable<br />

of wiping out entire reef colonies.<br />

My daughter is a scuba dive instructor<br />

but you don’t have to be qualified to dive<br />

from the ship as there are scuba trips for<br />

beginners and certified divers (these are<br />

at extra cost). Uniquely, there are three<br />

dive masters on board, plus a couple of<br />

assistants, and between them they also<br />

look after the marina, housed in the stern<br />

of the ship, which contains water toys like<br />

snorkelling equipment, kayaks, canoes and<br />

a windsurf, all of which are free to use.<br />

We also had plenty of together time.<br />

I got roped into a drift snorkelling trip,<br />

which sounded alarming (“for confident<br />

swimmers only, no touching the coral”)<br />

but was brilliant. We were guided through<br />

fields of colourful coral teeming with evenmore<br />

vibrant tropical fish, pulled along by<br />

the strong current that runs between the<br />

motus – a bit like being in a funnel - when<br />

the tide is coming in or receding.<br />

We drank cocktails from coconut shells<br />

during a Robinson Crusoe day on Motu<br />

Mahana, Paul Gauguin’s private coral<br />

sellingtravel.co.uk


my trip to... 49<br />

BORA-BORA<br />

STINGRAY ENCOUNTER, MOOREA<br />

CREDIT LINE HERE PLEASE IF ANY<br />

island, hiked up Mount Tapioi on Raiatea<br />

and joined the long list of celebrities who<br />

have frequented the famous Bloody Mary’s<br />

Restaurant on Bora Bora, an hour’s walk<br />

from the pier.<br />

Sacred places<br />

And then there was that Trails of the<br />

Ancients tour with Mark Eddowes, a<br />

regular guest speaker on Paul Gauguin’s<br />

Society Islands’ cruises.<br />

We saw the remains of an ancient marae<br />

(the Polynesian’s sacred meeting ground)<br />

and learned of their religious beliefs and<br />

how life in the islands changed when the<br />

French arrived in the 1700s. The excursion<br />

was supposed to be four hours but was<br />

so fascinating that when it overran no one<br />

noticed or cared.<br />

We even went along to Mark’s lectures<br />

back on Paul Gauguin - one about ancient<br />

Polynesian society, another billed the<br />

DECK VIEWS<br />

‘true’ story of the mutiny on the Bounty.<br />

Unfortunately I missed the ending because<br />

we had to leave half way through as we<br />

had booked dinner in the Grill, one of two<br />

speciality restaurants on the ship. The<br />

other is the Veranda, which doubles as the<br />

self-service for breakfast and lunch) that<br />

book up fast.<br />

We dined in each, but most evenings<br />

went to L’Etoile, the main dining room,<br />

where you can eat when and with whom<br />

you want. During meal times, two of Les<br />

Gauguines, a group of seven local women<br />

who provided the entertainment on the<br />

ship, passed through the restaurant, one<br />

playing the guitar, the other dancing.<br />

They also performed song-and-dance<br />

shows in the theatre in the evenings,<br />

and by day hosted games of volley ball,<br />

petanque and hermit crab racing, as well<br />

as telling us about life ON the islands and<br />

teaching us how to make shell bracelets.<br />

It sounded a lot easier than it was but<br />

practice makes perfect so as I see it, I just<br />

need to cruise on Paul Gauguin again and<br />

have another go!<br />

How to get there<br />

The best route from the UK to Tahiti<br />

is via Los Angeles. Air Tahiti Nui flies<br />

from Paris to LA between five and<br />

seven times a week depending on the<br />

season and offers a daily service from<br />

LA to Papeete, taking eight hours. The<br />

national carrier has just launched its<br />

new Dreamliner fleet, with a refreshed<br />

cabin reflecting the tropical colours and<br />

shapes of the idyllic Polynesian islands.<br />

British Airways flies direct to Los Angeles.<br />

PADDLE BOARDING<br />

Top tips<br />

Group mentality<br />

Offer to organise a Polynesian cruise or<br />

liveaboard diving holiday for a group<br />

from your local dive club or shop.<br />

All-rounder<br />

With everything from hardy mountain<br />

and rainforest hikes and thrilling water<br />

sports to gentle swimming on the menu,<br />

this is a perfect cruise for all ages.<br />

Addded extras<br />

Extend your client’s South Pacific holiday<br />

with pre or post-cruise hotel nights in<br />

Tahiti’s capital Papeete, Los Angeles or both.<br />

Not just for cruise lovers<br />

Think beyond cruising and target luxuryloving<br />

clients looking for an exotic holiday<br />

with plenty of sun, sea and sand.<br />

Where to book it<br />

The Cruise Portfolio has a one-week Tahiti<br />

and the Society Island voyage with Paul<br />

Gauguin Cruises from £4,272 per person<br />

departing January 4, 2020 including<br />

return flights with Air Tahiti Nui between<br />

Los Angeles and Papeete.<br />

cruiseportfolio.co.uk<br />

sellingtravel.co.uk


Paradise is closer<br />

than you think<br />

m/s Paul Gauguin<br />

Visit islands beyond the ordinary – Tahiti, Bora Bora, Moorea,<br />

Huahine and Taha’a – in comfort and style on this award-winning<br />

luxury small ship.<br />

With heartfelt hospitality always on board, every destination<br />

feels like home.<br />

• Spacious oceanview accommodations<br />

• All meals, plus complimentary room service<br />

• All onboard beverages, including beer and select wines and<br />

spirits<br />

• All onboard gratuities for room steward and dining staff<br />

• All shipboard entertainment<br />

• Exclusive access to our private beach and motu<br />

For further information or to make a booking,<br />

please call 020 7399 7691 www.pgcruises.com<br />

ABTA No.V8548


destination profile 51<br />

South Pacific<br />

It’s one of the ultimate long haul destinations and agents who can show why it’s<br />

worth the long flight will reap the benefits, says Anna Selby<br />

THE COOK ISLANDS<br />

The main island is Rarotonga, famed<br />

for its singers and dancers. Friday night<br />

is the high-octane ‘Island Night’ – all<br />

gyrating hips, coconut bras and haka<br />

challenges (be ready to join in).<br />

Its white-sand beaches and sparkling<br />

lagoon are ideal for snorkelling, but<br />

even more astonishing is the lagoon of<br />

Aitutaki – a vast turquoise triangle with<br />

water so clear you can see all the way<br />

to the bottom. It’s heaving with marine<br />

life – bright blue starfish, giant clams<br />

with luminous lips and hawksbill turtles.<br />

While on shore, transparent ghost crabs<br />

scuttle and dive into holes as you walk.<br />

It’s the stuff of desert island dreams,<br />

especially if you stay in an over-water<br />

bungalow – the epitome of South<br />

Pacific glamour – where you can walk<br />

straight down the steps of your terrace<br />

into the lagoon and feed the fish from<br />

the window in your bedroom floor.<br />

FIJI<br />

Fiji has no fewer than 333 tropical<br />

islands which, says the tourist<br />

board, are ‘home to happiness’.<br />

Claiming to be a leader in ecotourism,<br />

Fiji is known as the ‘soft coral<br />

capital of the world’ and as such,<br />

boasts world-class diving and, on land,<br />

hidden bays and secluded beaches.<br />

The two main islands are Viti Levu and<br />

Vanua Levu and there are plenty of resorts<br />

on both. Denarau Island, off Viti Levu and<br />

PIULA CAVE POOL, SAMOA<br />

close to the capital and international airport<br />

at Nadi, has a concentrated dose of resorts<br />

plus a world-class golf course and marina.<br />

Taveuni is the third-largest island,<br />

known as the Garden Island for its lush<br />

jungle, secluded waterfalls and abundant<br />

wildlife, and an eco-tourist’s dream.<br />

However, most visitors want to get away<br />

to the smaller islands and from Viti Levu<br />

you can see the Mamanucas, a string of<br />

pearl-like islands which offer white sandy<br />

beaches fringed with cocount palms.<br />

They are a great spot for water sports.<br />

Beyond the Mamanucas are the<br />

exquisite Yasawas. You can take in<br />

both as part of a cruise with local<br />

operator Blue Lagoon Cruises.<br />

The Yasawas played a major role in<br />

the film The Blue Lagoon. It’s also the<br />

historic spot from which two canoes<br />

of cannibals chased the unfortunate<br />

Captain Bligh just a week after the<br />

mutiny on the Bounty (he got away).<br />

Off the East coast of Viti Levu is the<br />

Lomaiviti Group, home to the historical<br />

port town Levuka, Fiji’s first capital and a<br />

UNESCO World Heritage Site. Further east<br />

are the off-the-beaten track Lau Islands.<br />

AITUTAKI, COOK ISLANDS<br />

A FIJIAN DANCER<br />

FRENCH POLYNESIA<br />

Now marketed as ‘Tahiti and her Islands’,<br />

this region has several island groups.<br />

Most visited are the Society Islands,<br />

of which Tahiti and Bora Bora are best<br />

known. The Society Islands have the most<br />

sophisticated resorts in the whole of the<br />

South Pacific and offer a classy French<br />

take on Polynesian food and style.<br />

sellingtravel.co.uk


52<br />

destination profile<br />

Top experiences<br />

Pearls of wisdom<br />

Go pearl fishing or see<br />

them growing in Raiatea<br />

and Taha’a’s vast lagoon.<br />

Alternatively, just buy<br />

them from a pearl shop<br />

or (somewhat cheaper)<br />

in a market like the one<br />

in Tahiti’s Papeete.<br />

Happy hour<br />

Fiji’s national drink is<br />

kava – a mildly narcotic<br />

powdered root of a<br />

pepper plant. OK, it looks<br />

(and tastes) like dirty<br />

dishwater but a kava<br />

ceremony is a good way<br />

to meet the locals.<br />

© KAI MATTHES<br />

Bird in the hand<br />

Go to Atiu (Cook Island no<br />

3) for the tumunu (bush<br />

beer club) and a swim in<br />

candlelit caves. Take an<br />

eco-tour with Birdman<br />

George who will literally<br />

charm the birds out of the<br />

trees for you.<br />

Check into<br />

paradise<br />

Visit the most famous<br />

hotel in the South<br />

Pacific, Samoa’s Aggie<br />

Grey’s, for fia fia (literally<br />

happy) night with a feast<br />

followed by dancing<br />

every Wednesday.<br />

Whale of a time<br />

Tonga is one of the few<br />

places in the world<br />

where you can swim with<br />

whales. Humpbacks visit<br />

every year and specialist<br />

guides will get you in the<br />

water with these these<br />

huge mammals.<br />

BOOK IT WITH... TURQUOISE HOLIDAYS<br />

Turquoise Holidays has a 10-day holiday to<br />

Fiji that sees guests staying in a treehouse<br />

and an overwater bungalow. Priced from<br />

£6,995pp the deal includes five nights at<br />

Matangi Private Island Resort and five nights<br />

at Likuliku Lagoon Resort. Also included are<br />

flights, meals and transfers.<br />

turquoiseholidays.co.uk<br />

01494 678 400<br />

TAHAA, TAHITI<br />

The Tuamotus are a series<br />

of picture-perfect atolls floating<br />

on turquoise lagoons, of which<br />

the most popular is Rangiroa.<br />

The Marquesas are more remote:<br />

you can fly in but the best way to<br />

explore is by boat (the Aranui 3 has<br />

a 16-day cruise to the Marquesas<br />

and Tuamotus from Papeete).<br />

Even further afield, Mangareva in the<br />

Gambier Islands is some 1,000 miles from<br />

Tahiti – a four-and-a-half-hour flight away.<br />

SAMOA<br />

Samoa combines one of the most<br />

traditional of Polynesian cultures with<br />

stunning natural features – from white<br />

coral beaches to blow-holes, unspoilt<br />

rainforests to a solidified lava flow that<br />

stretches down to the Savai’i coast.<br />

Vailima is the beautiful colonial house<br />

built by Treasure Island author<br />

Robert Louis Stevenson. It’s now<br />

a must-see museum and also<br />

the name of the local beer.<br />

There are two main islands – Savai’i<br />

and Upolu – but you can also take a<br />

ferry to road-free Manono Island and<br />

reach even tinier, uninhabited islands<br />

for a small fee to a local fisherman.<br />

To really get to know the place, opt<br />

for a village stay. You’ll be in a fale – an<br />

open-sided house (hut really) on the<br />

beach – just a raised platform with a<br />

thatched roof, a mattress and a mosquito<br />

net and you’ll share meals with the family.<br />

TONGA<br />

Captain Cook didn’t call Tonga the<br />

‘Friendly Isles’ for nothing. Less<br />

visited than many of its Polynesian<br />

neighbours, the locals reach out here<br />

and it’s the last monarchy in the South<br />

Pacific, stretching back 1,000 years.<br />

A good place to meet islanders is<br />

at an umu (and most resorts offer<br />

this, too). Basically, it’s a feast cooked<br />

in an underground oven – usually<br />

followed by dancing. Not the frenzied<br />

hip shaking you’ll find elsewhere in<br />

the Pacific but the lakalaka, a graceful<br />

dance with sung poetry; so special it<br />

has UNESCO World Heritage status.<br />

Tonga prides itself on being a very<br />

family-friendly destination, with a<br />

variety of activities for children including<br />

guided fishing expeditions, swimming<br />

with whales and turtles and visiting<br />

local markets to see traditional weaving<br />

and bone or wood carving. <br />

POLYNESIAN TATTOO<br />

sellingtravel.co.uk


New fleet,<br />

new experience<br />

Air Tahiti Nui is the national carrier to the French Polynesia departing from Paris,<br />

Los Angeles, Tokyo and Auckland with connecting flights available from London<br />

with airline partners.<br />

From <strong>September</strong> 20<strong>19</strong> all routes and flights will be operated by the Dreamliners.<br />

World class hospitality with French and Polynesian influences is served on board.<br />

Discover the latest innovations in comfort and technology on board our Tahitian<br />

Dreamliner including a brand new Moana Premium class.<br />

Ancillary services available to book: Priority pass, Lounge pass, Extra comfort<br />

seats, Celebratory champagne and chocolates.<br />

Visit www.tahitian-dreamliner.com<br />

Information/Reservations<br />

Tel: 0844 482 1675<br />

Email: resa@airtahitinui.co.uk<br />

The change of scenery starts with us.<br />

Live the new “Tahitian Dreamliner” experience.


advertorial<br />

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With two properties in Ras Al Khaimah – one amid glorious<br />

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The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert<br />

Plan a getaway of desert discovery at The Ritz-Carlton Ras<br />

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set on its own island, via a complimentary boat ride.<br />

Relaxation comes naturally here: refresh your senses at The<br />

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the ultimate relaxation experience, book one of the Wellness<br />

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Al Wadi nature reserve, and – ideal for families – kids stay free.<br />

What are you waiting for? It’s time to get booking your<br />

next escape. ritzcarlton.com/rasalkhaimah •


THE TRAVEL NEWS THAT REALLY MATTERS<br />

NEWS: TOM DALEY HELPS TO PROMOTE LESSER-KNOWN AREAS OF JAPAN<br />

56<br />

64<br />

59<br />

60<br />

CHECKING OUT<br />

CASA DE CAMPO, CARIBBEAN<br />

CARI BBEAN NEWS<br />

WIN A ST. KITTS FAM TRIP<br />

NEWS FOCUS: SRI LANKA<br />

A COUNTRY BOUNCING BACK<br />

GET ONLINE – READ ALL OUR MAGAZINES AND CHECK OUT OUR DAILY SELLING TIPS AT SELLINGTRAVEL.CO.UK<br />

sellingtravel.co.uk


56<br />

the review<br />

First training<br />

programme from<br />

Sonoma County<br />

Agents can become an expert<br />

on California’s Wine Country<br />

by signing up to the new<br />

Sonoma County <strong>Travel</strong> Pro<br />

training programme.<br />

The portal will better<br />

prepare agents to share, sell,<br />

and promote Sonoma County<br />

with the help of product<br />

information, maps, shareable<br />

images, information on trade<br />

events and a directory of<br />

accommodations, attractions,<br />

activities and events.<br />

Deleyse Langdale, Sonoma<br />

County Tourism’s Vice<br />

President, said: “In addition<br />

to becoming a certified <strong>Travel</strong><br />

Pro, there’s also access to an<br />

online tool kit, plus content<br />

that can be shared directly<br />

with clients.”<br />

Agents can connect with<br />

the Sonoma County team<br />

via the new Facebook group,<br />

Sonoma County <strong>Travel</strong> Pros.<br />

sonomacountytravelpro.com<br />

JNTO teams with Tom Daley<br />

BY JESSICA POOK<br />

Olympic diver Tom Daley is a city which was badly affected by<br />

helping to promote the lesserknown<br />

prefectures of Japan ahead<br />

of the 2020 Tokyo Olympics.<br />

The athlete has created a sixpart<br />

content series off the back of<br />

his recent trip to Japan, where he<br />

travelled to several prefectures<br />

the Tsunami in 2011.”<br />

Talking of the Olympics next<br />

year Tom admitted he’s excited<br />

to see what host city Tokyo has<br />

in store saying: “There’s already<br />

a buzz around the upcoming<br />

Olympics. I can’t wait to see the<br />

north of Tokyo, including opening ceremony, I think it may<br />

Fukushima, Yamagata, Miyagi, outdo London.”<br />

Aomori and Iwate.<br />

He finished: “Japan is so well<br />

Talking of his experience, Tom connected through its bullet<br />

said: “It was great to be able to<br />

see a different side of Japan. I was<br />

surprised by the rural landscapes<br />

and how unspoilt the country is.<br />

He added: “I would recommend<br />

trains, but another option is selfdriving.<br />

They drive on the left<br />

there but it’s easy to hire a car and<br />

see more of the country.”<br />

To further encourage travel<br />

incorporating a homestay as to Japan the Setouchi Tourism<br />

part of your trip, it allows you to<br />

immerse yourself in the culture.<br />

Authority is offering a place<br />

on a fam trip for those who<br />

I was particularly touched at the complete the introductory<br />

sense of community I felt when<br />

staying with a lady in Fukushima,<br />

course: training.setouchitrip.com;<br />

japan.travel<br />

New agent sales<br />

guide from Explore<br />

Agents now have access to<br />

another dedicated selling<br />

tool with Explore’s Agents<br />

Sales Guide.<br />

The guide provides all the<br />

necessary information and<br />

assets to increase sales,<br />

along with best-selling trips<br />

and top-selling tips.<br />

To incentivise sales, Explore<br />

is offering agents the chance<br />

to earn a free trip by booking<br />

five passengers on itineraries<br />

featured within the directory<br />

before December 31, 20<strong>19</strong>.<br />

Ben Ittensohn, Global<br />

Head of Sales for Explore<br />

comments: “Recent trade<br />

sales have grown significantly<br />

which is why we have created<br />

a sales guide to capture more<br />

of this growing sector.”<br />

Visit Explore’s Facebook<br />

page, ‘Explore Agents’, to<br />

request a copy.<br />

explore.co.uk<br />

Sponsored content – <strong>Travel</strong>pack<br />

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Get to know Kentucky with the latest guide<br />

Find your copy of the new Holiday<br />

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with this month’s <strong>Selling</strong> <strong>Travel</strong>.<br />

The publication highlights<br />

some of the state’s ‘Real Americana’<br />

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activities, city breaks and mustsee<br />

attractions such as the<br />

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sellingtravel.co.uk


the review 57<br />

New small ship deals<br />

ONE & ONLY REETHI RAH MALDIVES<br />

JETWING HOTELS<br />

One of the finest properties in the Maldives<br />

Reethi Indulgence Offer still available:<br />

Stay 4 Nights and receive 25% Off Room Rates<br />

Stay 7 Nights and receive 30% Off Room Rates<br />

PLUS Complimentary Upgrade to Half Board<br />

AND Complimentary Boat Transfers<br />

Valid for stays between now – 16 Dec <strong>19</strong><br />

BY JESSICA POOK<br />

Clients can enjoy complimentary<br />

round-trip airfares and discounts<br />

on a small ship expedition to<br />

the Amazon, Galapagos or<br />

Antarctica with Adventure Smith<br />

Explorations.<br />

They can save up to 40% on<br />

Anakonda Amazon Cruises<br />

and Manatee Amazon Explorer<br />

Cruises to the Ecuadorian<br />

Amazon with sailings on the Napo<br />

River priced from $1,966pp.<br />

The operator is also offering<br />

complimentary local airfares and<br />

savings of up to 10% on sailings<br />

to the Galapagos onboard its<br />

16-passenger luxury yacht, Sea<br />

Star Journey, with prices starting<br />

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airlift is valid from Quito or<br />

Guayaquil to Galapagos on<br />

November 3, 17 and December<br />

15, 20<strong>19</strong> departures.<br />

Alternatively, agents booking<br />

a Seaman Journey Galapagos<br />

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to December, usually priced at<br />

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a $300 discount on local airfare.<br />

Clients wishing to explore<br />

the Antarctic can do so with<br />

complimentary round-trip<br />

airfare, with bar tab and all<br />

gratuities included when booking<br />

on the National Geographic<br />

Explorer or Orion by December 31,<br />

priced from $14,680 for 14 nights.<br />

Complimentary round-trip<br />

airfare, waived bar tab and crew<br />

gratuities are also offered on the<br />

National Geographic Antarctica,<br />

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KUDAFUSHI ISLAND RESORT MALDIVES<br />

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All above offers are subject to availability | Terms & Conditions Apply


58<br />

the review<br />

Cruise Update<br />

First look at Scenic Eclipse<br />

NEWS TO USE IN BRIEF<br />

ANDY HARMER,<br />

CLIA UK &<br />

Ireland Director<br />

<strong>September</strong> means only one<br />

thing in the cruise industry...<br />

Cruise Month!<br />

Each year the UK & Irish<br />

cruise industry unites,<br />

bringing together cruise lines,<br />

travel agents, media and<br />

consumers as part of a<br />

campaign to highlight the<br />

benefits of a cruise holiday.<br />

This year, we are focusing<br />

on two key themes,<br />

sustainability and wellness,<br />

to showcase and champion<br />

what cruise lines are doing<br />

to create a sustainable<br />

future and offer enriching<br />

wellness experiences.<br />

We have created a<br />

dedicated toolkit for CLIA<br />

travel agents, found on<br />

cruiseexperts.org, which<br />

includes exclusive cruise line<br />

deals and promotions, social<br />

media graphics, ocean and<br />

river cruise guides and a<br />

sustainability fact sheet.<br />

We’re also encouraging<br />

agents to create their own<br />

special cruise event to keep<br />

in touch with existing<br />

customers and entice firsttime<br />

cruisers to book.<br />

Getting actively involved in<br />

Cruise Month can help<br />

agents to increase both their<br />

sales and the visibility of<br />

their businesses.<br />

We are looking forward to<br />

celebrating another<br />

successful Cruise Month with<br />

our travel agent partners.<br />

cruiseexperts.com<br />

BY JESSICA POOK<br />

Two onboard helicopters, a<br />

submarine and luxury suites were<br />

all revealed in a launch video of the<br />

new ship Scenic Eclipse last month.<br />

Described as the world’s first<br />

discovery yacht, Scenic Eclipse,<br />

which is currently on its maiden<br />

voyage from Reykjavik to Quebec,<br />

offers six-star luxury and the latest<br />

in design and innovation.<br />

The two onboard helicopters<br />

offer passengers the chance to<br />

experience their surroundings<br />

from new heights while the<br />

onboard submarine can dive<br />

down 300 metres for close-up<br />

encounters with aquatic creatures.<br />

Back on deck passengers<br />

have the choice of ten dining<br />

experiences, from alfresco meals<br />

in the Yacht Club, to casual eating<br />

in the Azure Bar & Café, and the<br />

chance to dine at the Chef’s Table.<br />

The 114 suites all have verandahs<br />

and private butler service and for<br />

the ultimate luxury experience the<br />

Owner’s Penthouse Suite features<br />

a spa bathroom and a private<br />

terrace with jacuzzi.<br />

Speaking at the launch event,<br />

Joseph Grimley, Director of Trade<br />

Sales said: “Despite the delays,<br />

we’re excited to be celebrating<br />

the launch of Scenic Eclipse as<br />

she voyages from the Arctic<br />

to Antarctica and everywhere<br />

inbetween. We now look forward<br />

to welcoming sister ship Scenic<br />

Eclipse 2, due to launch in 2021.”<br />

scenic.co.uk<br />

Timed to coincide with <strong>September</strong><br />

being CLIA’s Cruise Month, ‘River<br />

to Riches’ is the latest incentive<br />

from Shearings Holidays to help<br />

drive 2020 river cruise sales.<br />

Running until <strong>September</strong><br />

30, agents can earn a £40<br />

Love2Shop voucher for every<br />

2020 booking made on any<br />

of the ships and cruise lines<br />

featured within Shearings’<br />

portfolio of river cruises, including<br />

Agents can now secure<br />

November bookings for<br />

Reefsuites, Australia’s first<br />

underwater accommodation.<br />

Cruise Whitsundays is<br />

offering two underwater<br />

Reefsuite options: a premium<br />

king or twin single priced from<br />

£412, both of which feature<br />

floor-to-ceiling windows with<br />

underwater views of the<br />

Great Barrier Reef.<br />

cruisewhitsundays.com<br />

Lennox Hotel Miami Beach<br />

has reopened following a<br />

$100-million renovation<br />

to maintain the property’s<br />

legacy and restore its original<br />

Art Deco design. The hotel<br />

has 1<strong>19</strong> rooms, restaurant,<br />

private beach area, and<br />

Mediterranean-style<br />

courtyard with swimming<br />

pool and poolside bar.<br />

lennoxmiamibeach.com<br />

The new 1 Hotel West<br />

Hollywood by SH Hotels &<br />

Resorts, formerly The Jeremy,<br />

has upped its sustainability<br />

credentials and is now “one<br />

of the most energy-efficient<br />

hotels in L.A.” Its hotel uses<br />

a smart irrigation system<br />

that determines when soil<br />

needs water, a sustainablygrown<br />

vegetable garden<br />

and neighboring beehive.<br />

1hotels.com<br />

Earn £40 Love2Shop vouchers with Shearings’ River to Riches incentive<br />

A-ROSA, Amadeus Cruises and<br />

CroisiEurope.<br />

Agents have over 62 itineraries<br />

to choose from with many<br />

including transfers by coach<br />

rail or air travel, all of which are<br />

included in the incentive.<br />

To claim the vouchers agents<br />

need to email their qualifying<br />

booking references to win@<br />

shearings.com before October 10,<br />

20<strong>19</strong>. shearings.com<br />

sellingtravel.co.uk


your<br />

CARIBBEAN NEWS<br />

THIS MONTH’S TOP STORIES FROM THE CARIBBEAN<br />

MEET THE CTO MEMBER<br />

LIZZIE PARKER<br />

Director of Sales<br />

& Marketing at<br />

AMResorts<br />

QWHAT don’t readers<br />

know about your<br />

company? The AMResorts<br />

portfolio currently consists<br />

of eight brands and 58<br />

hotels across the Caribbean,<br />

Mexico and Spain, with new<br />

openings and destinations<br />

in the pipeline for late 20<strong>19</strong><br />

and early 2020. Watch this<br />

space for Secrets St. Martin<br />

Resort & Spa!<br />

QWHAT are the benefits<br />

of being a CTO<br />

member? The fantastic<br />

networking opportunities<br />

and the joint agent training<br />

sessions available. The CTO<br />

team themselves have given<br />

us lots of support over the<br />

years. We’ve benefited<br />

hugely from their advice<br />

when launching hotels in<br />

new destinations.<br />

QWHAT CTO activities<br />

do you get involved<br />

in? We regularly attend the<br />

PR roundtable events and<br />

the Twitter chats are great<br />

at getting people talking<br />

about all things Caribbean.<br />

And you’ll always see a few<br />

of the team letting their hair<br />

down at the CTO ball!<br />

QWHAT’S your top<br />

Caribbean tip?<br />

Take advantage of the<br />

AMResorts Amazing Sale to<br />

save 50% at selected hotels<br />

for travel until October 31,<br />

2020. Hurry as the offer<br />

expires <strong>September</strong> 30!<br />

Agents will have the chance to visit the colourful island of St. Kitts<br />

St. Kitts fam trip up for grabs<br />

AS part of its St. Kitts Agent Rewards Programme, the<br />

tourist board is giving a £10 cash incentive for every<br />

booking made to St. Kitts, alongside the chance to win<br />

a place on a fam trip.<br />

Agents that book a minimum of seven nights and<br />

return flights will be entered into a draw to win a place<br />

on a four-night fam trip from October 12 to October 16,<br />

20<strong>19</strong>. The group will have the chance to explore the<br />

history of the island at Brimstone Fortress, eat local<br />

Caribbean food and explore the dense rainforest.<br />

An additional £10 hotel bonus can be earned when<br />

agents book at the following four hotels: Ocean<br />

Terrace Inn, Sugar Bay Club, Park Hyatt<br />

St. Kitts and Bell Mont Farm.<br />

To win, agents must sign up to the<br />

agent rewards programme and log<br />

their bookings at:<br />

mybookingrewards.com<br />

New look for Nevis hotel<br />

THE Four<br />

Seasons<br />

Resort in Nevis<br />

is due to finish its<br />

two-year<br />

renovation in<br />

November. At the<br />

centre of the<br />

refresh is a new<br />

3,300-square-foot infinity pool, featuring four<br />

pool cabanas and wifi connectivity. Guests<br />

can also enjoy the new restaurant, On The<br />

Dune, which extends onto the sand,<br />

transforming into a beach bar in the evening.<br />

fourseasons.cpm/nevis<br />

don’t miss<br />

The CTO<br />

Roadshows on<br />

<strong>September</strong> 10 in<br />

Nottingham, <strong>September</strong><br />

11 in Leeds and<br />

<strong>September</strong> 18 in<br />

London<br />

CTO members out in force<br />

KEMPINSKI TO<br />

OPEN IN DOMINICA<br />

Kempinski Hotels is to<br />

open a property on Dominica,<br />

which will mark the island’s first<br />

five-star resort.<br />

Due to open on October 14,<br />

20<strong>19</strong>, the Cabrits Resort & Spa<br />

Kempinski Dominica offers 151<br />

rooms and suites with mountain<br />

or ocean views. Amenities will<br />

include a spa and three<br />

restaurants onsite serving both<br />

local and international cuisine as<br />

well as ‘farm-to-table’ and ‘seato-table’<br />

dining. kempinski.com<br />

CAYMAN COOKOUT<br />

SIGNS UK CHEF<br />

British Chef Clare<br />

Smyth will form part of the lineup<br />

for the Cayman Cookout, an<br />

annual culinary event taking<br />

place on Seven Mile Beach in the<br />

Cayman Islands, January 15-<strong>19</strong>,<br />

2020. Clare will join Michelin Star<br />

chef Eric Ripert at the event,<br />

which involves cooking<br />

demonstrations, tastings, dining<br />

events and local food tours. A<br />

new culinary guide with the<br />

latest news on restaurants<br />

and culinary tours is now<br />

available, email:<br />

info-uk@caymanislands.ky<br />

visitcaymanislands.com<br />

MEMBERS of the<br />

Caribbean Tourism<br />

Organization<br />

gathered for the<br />

annual Summer<br />

Social last month<br />

where sponsor<br />

Visit Jamaica<br />

revealed new hotel<br />

openings. Tourist boards, tour operators and<br />

media were told about the new Ocean Coral<br />

Spring, a five-star H10-branded hotel due to<br />

open November this year. The tourist board<br />

also revealed plans to open a Margaritaville<br />

next year (2020). visitjamaica.com<br />

HOTTEST NEWS<br />

caribbean.co.uk<br />

Sign up to the CTO’s training programme at caribbeantravelguru.com


60<br />

the review: news focus<br />

Sri Lanka<br />

It has been a tough four months for those working in the Sri Lankan tourism industry,<br />

but signs of better days ahead are already discernible, says Steve Hartridge<br />

The road to recovery<br />

Sri Lanka’s rising popularity was brought to<br />

an abrupt halt on April 21 by the bombings<br />

that killed more than 250 people in churches<br />

and luxury hotels. Foreign visitor numbers<br />

immediately fell off a cliff: down almost 71%<br />

in May and 64% in June.<br />

This sparked a flurry of activity and<br />

initiatives designed to get the word out that<br />

the destination is as safe as any country can<br />

be in these uncertain times.<br />

Many of Sri Lanka’s hoteliers, like<br />

Resplendent Ceylon, Uga Escapes and<br />

Taj Hotels, united with other travel<br />

industry interests to create the Sri Lanka<br />

Tourism Alliance, with online platform –<br />

lovesrilanka.org – acting as a portal of<br />

travel information for both the trade and<br />

consumers.<br />

The country has also embarked on a<br />

programme of personally-tailored individual<br />

press visits to Sri Lanka to generate a spate<br />

of positive publicity. And to lure tourists<br />

back, the Sri Lanka Tourism Ministry<br />

introduced free tourism visas on arrival to<br />

40 countries, including the UK.<br />

On the ground in Sri Lanka, security<br />

measures have been stepped up, most<br />

noticeably at the international airport in<br />

Colombo, popular tourist sites and temples.<br />

Overwhelming support<br />

But the country faces a steady rather than<br />

rapid climb back to its previously-healthy<br />

visitor numbers. <strong>Travel</strong>pack says its Sri Lanka<br />

business was ‘severely impacted’ but director<br />

Vishal Patel believes the company ‘owes it to<br />

Sri Lanka to continue its investment there’.<br />

“We have seen Sri Lanka go though worse<br />

situations, like the tsunami and a civil war,<br />

and it always bounces back stronger.”<br />

He added: “Enquiries and sales have picked<br />

up, but not at the rate we hoped for. We will<br />

be arranging fam trips and pushing Sri Lanka<br />

in the coming months.”<br />

Kuoni hopes to boost its Sri Lanka bookings<br />

through its current campaign with TV<br />

presenter, Anita Rani (pictured above, bottom<br />

right), who visited the country for a film now<br />

HANSON IMAGES<br />

featuring on the operator’s YouTube channel.<br />

Rani is featured sampling egg hoppers,<br />

watching baby elephants in Minneriya<br />

National Park, climbing Sigariya Rock, walking<br />

through jungle to the temples at Dambulla<br />

and wildlife spotting off the south coast.<br />

The early signs of a recovery are already<br />

discernible, says Jean-Marc Flambert,<br />

former Director UK, Sri Lanka Tourism. ”The<br />

comeback has started and will continue to<br />

grow. Many tour operators have campaigns<br />

to give Sri Lanka a push, the industry in Sri<br />

Lanka has pulled out all stops and the airlines<br />

are committed to airlift for winter 20<strong>19</strong>/2020.“<br />

Hiran Cooray, Chairman of Jetwing<br />

Symphony PLC, which operates several<br />

hotels and villas across the country, says it<br />

experienced a busy August, with occupancies<br />

in the mid-60% at most of its properties.<br />

“We have received overwhelming support<br />

from our travel partners and are confident<br />

this winter will be a busy one...we are going<br />

ahead with our planned completion of the<br />

26-suite Jetwing Kandy Gallery, which will<br />

open this December,” he said.<br />

Natasha Muttettuwegama, Sales Manager<br />

at The Haritha Collection, said she is<br />

“encouraged” that many travellers kept their<br />

bookings and visited during July and August.<br />

“We believe this is down to guests feeling Sri<br />

Lanka is safe and recognising it as an exciting<br />

and unique destination,” she said.<br />

There is plenty that is new to tempt return<br />

visitors back, added Flambert. “The Nine<br />

Mirissa, a luxury villa on the south coast<br />

aimed at couples and families, opened in<br />

April, while Flow by the Amber Collection<br />

offers luxury houseboat cruises on<br />

Bolgoda Lake, close to the capital Colombo.<br />

Meanwhile, a refurbished Cinnamon Bentota<br />

Beach will be unveiled in December.<br />

Half a million families in Sri Lanka depend on<br />

tourism and the industry is the country’s thirdlargest,<br />

generating $4.4 billion a year.<br />

BOOK IT WITH...SELECTIVE ASIA<br />

The 14-night Insider’s Sri Lanka tour<br />

showcases the country’s ‘lesser-known<br />

gems’. Included is wildlife spotting in<br />

Uda Walawe, street food in Colombo and<br />

chill-out time on Aruba Bay’s secluded<br />

sands. Accommodation includes Hill Country<br />

(two nights) and Kumana National Park<br />

(two nights). Prices start from £2,627pp<br />

(excluding flights). selectiveasia.com<br />

sellingtravel.co.uk


TM<br />

Sri Lanka Holiday Offers<br />

Special Tour of Sri Lanka<br />

Kandy - Nuwara Eliya - Gregory Lake - Udawalawa - Bentota - Beruwala<br />

<strong>Travel</strong> : 1 Sep <strong>19</strong> - 31 Oct <strong>19</strong><br />

fr£1165pp<br />

8 nights<br />

Sri Lanka - East Coast Tour<br />

Negombo - Dambulla - Sigiriya Rock - Kandy & more<br />

13 nights 7 nights<br />

fr£1799pp<br />

Ceylon Cultural & Yala Park<br />

Kandy - Dambulla / Habarana - Nuwara Eliya - Colombo & more<br />

<strong>Travel</strong> : 1 Sep <strong>19</strong> - 31 Oct <strong>19</strong> <strong>Travel</strong> : 1 Sep <strong>19</strong> - 31 Oct <strong>19</strong><br />

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All promotional prices are per person includes flights from London & accommodation. Other departure airports available for a<br />

supplement. These promotional offers are subject to availability.<br />

T : 0208 585 4020<br />

E : holidays@travelpack.com


FOCUS ON CALIFORNIA<br />

Keep up to date with all the news from the Golden State such as<br />

the recent reopening of the stunning Highway 1 route through Big Sur<br />

Visit California STAR Training Programme & Sales Companion<br />

H Discover California through a series of inspiring, thematic modules<br />

H Enjoy the all-new shopping module - available now<br />

H Download and share any images, videos or other content to help inspire your clients<br />

H Wine Country’s Sonoma County module – available now


the review: checking out 63<br />

Checking out...<br />

HOTELS / RESORTS<br />

TRAIN JOURNEYS / CRUISES<br />

AIRPORT REVIEWS<br />

HOTEL AZURE – South Lake Tahoe, California<br />

BY JESSICA POOK<br />

THE BACKGROUND: Hotel Azure is<br />

a small boutique-style property of<br />

THE VERDICT<br />

100 rooms, ranging from the deluxe<br />

Just a stone’s throw from<br />

two-bedroom Lakeview Suite to<br />

Lake Tahoe, Azure<br />

ground level Accessible Rooms. In<br />

provides the perfect base<br />

2016 the hotel (formerly the Inn by<br />

for activities like<br />

the Lake) completed a $3.5 million<br />

watersports, hiking or<br />

renovation which included all rooms<br />

skiing the Sierra Nevada<br />

and suites, public spaces and the<br />

Mountains. Its location<br />

hotel’s exterior.<br />

on the California side of<br />

THE LOCATION: Close to the ski<br />

the lake lends it a<br />

slopes of Heavenly and not far<br />

tranquil feel with alpine<br />

from the mountain terrain of Sierra<br />

views, but the bustling<br />

Nevada and Kirkwood, Hotel Azure is<br />

Heavenly Valley, on the<br />

a popular choice for skiers. The hotel<br />

decorated with calm, neutral colours,<br />

heated year-round. The Bear Beach<br />

Nevada side, is just a 10<br />

enjoys prime views of Lake Tahoe<br />

it gives the illusion of bringing nature<br />

Café provides a hearty breakfast<br />

minute drive away.<br />

and is a short walking distance<br />

indoors. The plush beds and modern<br />

and there’s also a Scottish pub next<br />

to activity centres which provide<br />

bathrooms give a luxurious feel and<br />

door with a menu of classic pub<br />

RATES: One night at the<br />

kayaks, paddleboards and jetski hire.<br />

all guestrooms feature a patio or<br />

favourites. Guests have access to<br />

Hotel Azure in a Lake<br />

It’s also close to various restaurants,<br />

balcony with lake or alpine vistas.<br />

free wifi, parking, fitness facilities and<br />

View Double Queen room<br />

bars and the lively casinos and bars<br />

KEY FACILITIES: The pool and hot<br />

a games room.<br />

starts from £<strong>19</strong>3.<br />

of Heavenly Valley.<br />

tub are the perfect place to unwind<br />

W: hotelazuretahoe.com<br />

THE ROOM: Extremely spacious and<br />

after a day of activities and are<br />

E: info@hotelazuretahoe.com<br />

TEWKESBURY PARK – GLOUCESTERSHIRE, UK<br />

BY JO AUSTIN<br />

THE BACKGROUND: This familyowned<br />

and run hotel, set in 165<br />

18-hole golf course, the hotel was<br />

awarded Fido’s Favourite Pet Friendly<br />

Hotel by Best Loved Hotels in 2017.<br />

Only five minutes from M5’s<br />

junction nine, on the doorstep of<br />

Tewkesbury and within easy reach<br />

THE VERDICT<br />

acres of parkland outside historic<br />

THE LOCATION: With stunning<br />

of Cheltenham, Gloucester and<br />

There’s an overall sense<br />

Tewkesbury, has recently completed<br />

views of Tewkesbury Abbey and the<br />

Worcester.<br />

of informality combined<br />

the second phase of a multi-million<br />

Malvern Hills from its hilltop position,<br />

THE ROOM: Dog-friendly ‘pampered<br />

with attentive and<br />

pound renovation. Offering 84<br />

the property has a contemporary<br />

pooch’ rooms are on the ground<br />

friendly staff who simply<br />

guestrooms and nine suites plus an<br />

feel but retains historic features.<br />

floor overlooking the golf course<br />

cannot do enough to help<br />

with doors leading onto private<br />

make you (and your dog!)<br />

parkland. There’s a Scottish<br />

feel welcome. The perfect<br />

influence, with tartan carpet and dog<br />

place for a relaxing break<br />

bed, and amenities including tea and<br />

or a golfing/walking<br />

coffee making facilities.<br />

weekend. I loved the<br />

KEY FACILITIES: Golf course and<br />

collection of colourful<br />

tennis courts; a leisure club with<br />

wellies in reception, ready<br />

sauna, gym and indoor pool. There’s<br />

for guests to take on one<br />

a large, airy reception and bar area,<br />

of the area’s great walks.<br />

a breakfast room for dog owners<br />

and a separate dining room with<br />

RATES: Prices start from<br />

breakfast buffet and a la carte<br />

£70 a night for a double<br />

dining.<br />

room (room only)<br />

W: tewkesburypark.co.uk<br />

E: enquiries@tewkesburypark.co.uk<br />

sellingtravel.co.uk


64<br />

the review: checking out<br />

Checking out...<br />

HOTELS / RESORTS<br />

TRAIN JOURNEYS / CRUISES<br />

AIRPORT REVIEWS<br />

CASA DE CAMPO RESORT & VILLAS – Dominican Republic<br />

BY MARTIN STEADY<br />

THE BACKGROUND: Truly a<br />

remarkable luxury holiday<br />

and a further dressing area with<br />

a safe and wardrobe. Patio doors<br />

lead onto a good-sized balcony,<br />

various shopping options, several<br />

swimming pools – one with a swimup<br />

bar - and three private, pristine<br />

THE VERDICT<br />

destination, Casa de Campo<br />

perfect for morning coffees and<br />

white sand beaches. For the kids<br />

Casa De Campo is<br />

covers 7,000 acres and has three<br />

evening sundowners. There<br />

there are supervised programmes<br />

described as the most<br />

world-class golf courses. But<br />

are also tea-making facilities, a<br />

including all activities.<br />

inclusive resort in the<br />

that’s just the start of it, and the<br />

Nespresso machine and mini bar.<br />

There are also a great number<br />

Caribbean, providing<br />

resort’s huge array of facilities<br />

RESTAURANTS/BARS: There are<br />

of unique locations for destination<br />

affordable luxury at<br />

attract a wide ranging clientele,<br />

ten excellent restaurants, including<br />

weddings and a state of the art<br />

competitive prices. The<br />

including families, honeymooners,<br />

coffee, juice, cocktail and beach<br />

wellness facility with extensive spa,<br />

breadth of options is vast<br />

sports enthusiasts, and even a few<br />

bars. The dining choice is vast<br />

holistic treatments and yoga.<br />

- unlimited horse riding<br />

celebrities and heads of state.<br />

- Spanish tapas, classic Italian,<br />

Not to be missed is a visit to<br />

and weekly clay pigeon<br />

THE LOCATION: Romana, in<br />

fresh sushi, Mexican, up-scale<br />

the unique village of Altos De<br />

shooting in addition to all<br />

the southeast of the island,<br />

food trucks and more. La Caña<br />

Chavón, a full-sized 16th century<br />

of the normal all-inclusive<br />

east of historical capital Santo<br />

restaurant offers French-inspired<br />

Italian-style replica village<br />

features - yet expertly<br />

Domingo and close to Punta Cana<br />

fare and guests gather at the<br />

with restaurants, shops, an<br />

dealt with. The resort has<br />

international Airport.<br />

outside bar and lounge area each<br />

archaeological museum, the St.<br />

options for every kind of<br />

THE ROOM: There are 247 rooms,<br />

night to enjoy live local music and,<br />

Stanislaus Church, sweeping views<br />

traveller and endless<br />

from hotel suites to private villas,<br />

if you fancy it, hand-rolled cigars<br />

of the Chavón River and a 5,000-<br />

ways to get away from it<br />

some with private pools and staff.<br />

and a range of Dominican rums.<br />

seat Grecian-style amphitheatre<br />

all. Impressive from start<br />

I stayed in the Elite Balcony Room<br />

KEY FACILITIES: I loved the<br />

that is used for internationally-<br />

to finish.<br />

which is spacious, cool and well<br />

stunning new Minitas Beach Club<br />

renowned concerts. Frank Sinatra<br />

appointed. An enormous and<br />

but other venues for relaxing and<br />

was the first star to perform there<br />

RATES: Net rates can be<br />

very comfortable bed faces a<br />

activities include the Caribbean’s<br />

when it opened in <strong>19</strong>82. The village<br />

obtained via Resort<br />

multi-channel TV. There’s a large<br />

largest marina, an equestrian/<br />

is also a cultural centre for working<br />

Marketing International<br />

bathroom with free-standing bath,<br />

polo centre, shooting centre,<br />

artists like painters and weavers.<br />

(resort-marketing.co.uk)<br />

walk-in shower and double sinks,<br />

tennis courts, water sports centre,<br />

W: casadecampo.com<br />

sellingtravel.co.uk


my trip to...Las Vegas 65<br />

In the firing line<br />

Steve Hartridge spends a day in revitalised downtown Las Vegas,<br />

exploring some of the must-see attractions away from The Strip<br />

The mechanic in the dirty<br />

overalls looks up from behind<br />

the boot of a rusty Oldsmobile,<br />

clenching a heavy-duty spanner. He<br />

takes a menacing step towards me.<br />

“Stop right there, and drop the tool,” I<br />

command, my CO2 pistol now drawn. But<br />

he ignores me and moves a pace closer.<br />

“Drop to the floor NOW or I will shoot,” I<br />

yell, my extended arms pointed directly at<br />

him and my finger twitching on the trigger.<br />

He makes a sudden move – and I fire.<br />

The mechanic drops to the ground and is<br />

motionless. A voice from above says:<br />

“Well, done, you have successfully<br />

completed your training”.<br />

With perspiring palms, I emerge into the<br />

light of the foyer of the Mob Museum<br />

(themobmuseum.org), having just<br />

experienced one of the facility’s newer<br />

attractions: the Use of Force Training<br />

Experience, based on the type of instruction<br />

that real Las Vegas law enforcement officers<br />

receive. Featuring ‘criminal actors’, the<br />

‘situations’ are very real-to-life and my heart<br />

is still racing.<br />

I am spending a couple of days seeing<br />

some of Las Vegas’ alternative attractions,<br />

away from the bright lights and malls on<br />

The Strip. I say alternative but the Mob<br />

Museum (full name The National Museum<br />

of Organized Crime and Law Enforcement)<br />

is now a must-see stop on any Vegas trip.<br />

Since it opened in 2012, it has regularly<br />

added interactive attractions – you can even<br />

‘electrocute’ yourself in an ‘electric chair’ – to<br />

its exhibits that tell the warts-and-all story<br />

of organised crime’s impact on Las Vegas<br />

and its unique imprint on America.<br />

Before leaving I drop into The<br />

Underground, a basement-level Prohibition<br />

history exhibition and speakeasy, for a<br />

bourbon shot in its distillery.<br />

Up in bright lights<br />

It’s a short Uber ride to the Neon<br />

Museum (neonmuseum.org), a ‘boneyard’<br />

spread over a 2.6-acre outdoor area, also<br />

located downtown.<br />

The headline acts are the 150 or so<br />

oversized decommissioned and nonrestored<br />

neon signs that once lit up<br />

casinos, hotels and other businesses in<br />

the city. It’s an eclectic mix of the kitsch,<br />

burlesque and retro-modern – think<br />

Golden Nugget, the original Aladdin’s lamp<br />

from the Aladdin Casino and the Silver<br />

Slipper – for which the city is known.<br />

Take a tour after sunset to see some of<br />

the signs lit up. The visitor<br />

centre is housed in the restored lobby of<br />

the defunct La Concha Motel.<br />

A taste of downtown<br />

That evening I explore more of the<br />

revitalised downtown area on a food tour.<br />

I have been on several of these, in various<br />

cities, where the tiny portions on offer<br />

have left me looking for the nearest<br />

Subway on the walk back to my hotel.<br />

But that’s not the case on a Lip<br />

Smacking Foodie Tour (vegasfoodietour.<br />

com), which makes stops at up to four top<br />

restaurants. The idea is to introduce<br />

visitors and locals alike to the best<br />

signature dishes and exciting new tastes<br />

in Las Vegas, whilst a guide imparts their<br />

knowledge of the city through a series of<br />

anecdotes about its rich history.<br />

At each restaurant, I am treated like a VIP<br />

as I am shown to a reserved table and<br />

served three or four signature dishes. After<br />

eating curry at an Indian, pizza at an Italian<br />

and Dim Sum at a Chinese – all top-notch<br />

restaurants – there is little room for<br />

pastries and cake at our final stop.<br />

It’s been a full day, but I have had a<br />

fulfilling taste of Las Vegas’s ‘other side’ in<br />

more ways than one. <br />

The Neon Museum<br />

The Mob Museum<br />

sellingtravel.co.uk


66<br />

six of the best<br />

NEW SOUTH WALES<br />

New South Wales<br />

Islands<br />

You don’t have to venture too far from the busy cities to<br />

discover secluded islands in New South Wales, says<br />

Jessica Pook<br />

Lord Howe<br />

Island<br />

Recognised as ‘one of<br />

the world’s cleanest<br />

locations,’Lord Howe<br />

Island maintains its<br />

pristine status by<br />

limiting visitors to<br />

400 at any one time. Home to untouched forests,<br />

ancient volcanic mountains and an abundance of<br />

wildlife and rare flora and fauna, the UNESCO site is<br />

a popular draw for hikers, birdwatchers and<br />

snorkellers, who have the chance to hand feed the<br />

fish at Ned’s Beach.<br />

Montague<br />

Island<br />

Enjoy being cut off<br />

from city life by<br />

staying in one of the<br />

125-year-old<br />

Lighthouse Keeper’s<br />

Cottages on this<br />

remote island, just off the coast of Narooma,<br />

southern NSW. With a colony of Australian fur<br />

seals and thousands of penguins for company<br />

there’s never a dull moment. The island is easily<br />

accessible by one of the many tours leaving<br />

from Narooma.<br />

Clarke Island<br />

Looking for the best<br />

views of Sydney<br />

Harbour Bridge and<br />

the Royal Opera<br />

House? You’ll find<br />

them on tiny Clarke<br />

Island, just off<br />

Sydney’s Darling Point. With a capacity of just 150<br />

people at one time, its small size means there’s<br />

no ferry access, but visitors can get there by<br />

water taxi or kayak. Once on the island, enjoy a<br />

picnic surrounded by some of the country’s most<br />

iconic landmarks.<br />

Dangar<br />

Island<br />

Known as the<br />

gathering place for<br />

Guringai Aboriginal<br />

tribes, Dangar Island<br />

gives visitors an<br />

insight into the<br />

history of these indigenous people. Located in the<br />

middle of the Hawkesbury River, the island is<br />

accessible by ferry from Brooklyn marina - an<br />

hour’s train ride from Sydney. Find secluded<br />

beaches by exploring the shoreline’s biking and<br />

walking trails.<br />

DESTINATION NSW<br />

Cockatoo<br />

Island<br />

A place where you<br />

could be learning<br />

about past prisoners<br />

who were sent to<br />

the island one<br />

minute, the next<br />

singing along to a Justin Bieber concert! Located<br />

in the heart of Sydney Harbour, a short ferry ride<br />

from the CBD, the island has emerged as a<br />

popular arts and entertainment venue, but still<br />

maintains its historic draw as a former convict<br />

penal establishment.<br />

GREAT LAKES TOURISM<br />

Broughton<br />

Island<br />

A birdwatchers<br />

dream, this island<br />

has one of the only<br />

facilities where<br />

visitors can camp<br />

amidst an active<br />

seabird colony and is a key breeding site for<br />

wedge-tailed shearwaters. Part of Myall Lakes<br />

National Park, off the coast of Port Stephens,<br />

Broughton Island’s undersea caves, coral, and<br />

curious penguins also appeal to scuba divers.<br />

visitnsw.com<br />

sellingtravel.co.uk


exploring... 67<br />

Tobago<br />

For those clients seeking to immerse themselves in nature while enjoying the typical<br />

attractions of the Caribbean, Tobago is up there with the best, says Alan Orbell<br />

Few parts of the world conjure up<br />

images of pure hedonism like the<br />

Caribbean, but for those for whom the<br />

purity of nature is of equal importance,<br />

Tobago is a great option.<br />

Just off the coast of South America<br />

Trinidad & Tobago has a combined area of<br />

a little over 5000 sq km, of which Tobago<br />

takes up just 300 sq km., some of it<br />

pristine rainforest.<br />

Together with stunning unspoilt<br />

Caribbean beaches it is the Tobago Forest<br />

Reserve – the oldest (since 1776) protected<br />

rainforest in the western hemisphere –<br />

that is a major draw for many.<br />

Birdlife<br />

It is here that visitors will see some of the<br />

180-plus species of birds that call Tobago<br />

home. The main point of access to the<br />

rainforest is the Gilpin Trace and a couple<br />

of hours’ stroll along this track (though a<br />

three- to four-hour walk will take you all<br />

the way to Bloody Bay) will reveal richlycoloured<br />

hummingbirds, kingfishers,<br />

woodpeckers and parrots.<br />

It’s quite possible to walk the trail alone,<br />

but a qualified guide is to be strongly<br />

recommended. Without one visitors will<br />

certainly miss much of the flora and fauna,<br />

none of which, incidentally, is venomous.<br />

The sounds of the rainforest offer nothing<br />

but the rustle of the breeze, occasional<br />

cicadas and non-stop birdsong.<br />

A visit to the rainforest should be<br />

recommended as a ‘must’ for anyone.<br />

Hidden bays<br />

Tobago is littered with hidden bays on<br />

both its Atlantic and Caribbean (leeward)<br />

coasts. On the leeward side, stunning<br />

sandy beaches at places further up the<br />

BOOK IT WITH... CARIBTOURS<br />

Seven nights at Coco Reef Resort and Spa is<br />

from £1,299pp, B&B. The resort has a private<br />

lagoon and white sand beach, surrounded by<br />

ten acres of tropical gardens. Alternatively,<br />

seven nights room-only at the island's most<br />

luxurious resort, The Villas at Stonehaven, is<br />

from £1,559. caribtours.co.uk; 020 3627 1777<br />

ARGYLE WATERFALL<br />

coast like Castara, Englishman’s Bay,<br />

Parlatuvier and Bloody Bay remain largely<br />

unspoiled with little but the odd café/bar<br />

and souvenir shop.<br />

For those who prefer a more commercial<br />

offering, Pigeon Point is the place.<br />

There’s a small TT$20 charge to get in but<br />

it comes with sunbed/parasol hire options,<br />

lifeguards and plenty of places to eat<br />

and drink. The thatched jetty is probably<br />

Tobago’s most photographed scene.<br />

From here there are glass-bottom boat<br />

cruises plus the full range of watersports<br />

from snorkeling and diving to windsurfing<br />

and boating. All told, Tobago has some 60<br />

diving sites.<br />

Tobago icons<br />

The main attractions in Tobago’s biggest<br />

town, Scarborough, are the small botanic<br />

garden and the 1777-built Fort King<br />

George complex, which has played a<br />

central part in the 30-plus times Tobago<br />

has changed hands.<br />

The clifftop Heritage Park includes two<br />

PIGEON POINT<br />

BATTEAUX BAY<br />

museums with the Tobago Icons Museum<br />

housing artifacts dating back to 2500 BC.<br />

Other attractions include the Argyle<br />

Waterfall and, for visitors staying in<br />

the last two months of July, the biggest<br />

of the annual cultural events, the<br />

Tobago Heritage Festival. This is when<br />

Tobagonians display their culture and reenact<br />

historical events.<br />

It’s easy to hire a car in Tobago and there<br />

are also plenty of taxis willing to take<br />

clients on a private tour. Organised tours<br />

are also plentiful.<br />

But however your clients see the island<br />

it’s well worth suggesting they spend some<br />

time away from the hotel pool.<br />

Where to stay<br />

A good base, combining the indulgences<br />

of an all-inclusive resort with easy access<br />

to Tobago’s natural attractions, is the<br />

Magdalena Grand Beach & Golf Resort.<br />

For golfers it also offers a PGA-designed<br />

18-hole golf course. Rates, including flights,<br />

are from around £1,799pp. <br />

sellingtravel.co.uk


68<br />

spotlight on<br />

Talking...<br />

Air<br />

Mauritius<br />

In conversation with... Ian Nash,<br />

Regional Manager UK & Ireland, Air Mauritius<br />

QWhat’s new with Air Mauritius?<br />

A: We are delighted and proud to have<br />

started operating brand-new A330-900neo<br />

aircraft this year on our London route,<br />

making Air Mauritius the first A330neo<br />

operator in the Indian Ocean and the<br />

world’s first operator of both the A350-XWB,<br />

which flies on our Paris to Mauritius<br />

route, and the A330neo,<br />

Airbuses’ new generation<br />

of wide-bodied aircraft.<br />

This really is a sea<br />

change for us<br />

and shows our<br />

commitment<br />

to providing<br />

the very best<br />

quality product to<br />

Mauritius.<br />

Why should<br />

Q agents book<br />

with you?<br />

A: As the national carrier, their<br />

customers will experience Mauritius<br />

the moment they step on the aircraft. Our<br />

Mauritian cabin crew are renowned for<br />

their friendly, professional service whilst<br />

our unique ‘cooking without borders’ menu<br />

brings together a wonderful blend of Indian,<br />

African, Chinese and European flavours.<br />

This, plus totally new product – including<br />

fully flat business class seats, state-of-theart<br />

inflight entertainment and large full HD<br />

screens – means Air Mauritius offers agents<br />

the very best value for money on non-stop<br />

direct flights to Mauritius - plus, we are the<br />

only carrier to fly direct from Heathrow<br />

to Mauritius and will carry golf bags and<br />

wedding dresses at no extra charge.<br />

We are the National Airline of Mauritius<br />

and celebrated our 50th anniversary in<br />

2017. A Skytrax four-star rated airline,<br />

Air Mauritius has been voted the Indian<br />

Ocean’s leading airline by The<br />

World <strong>Travel</strong> Awards 14 times<br />

in 17 years.<br />

How do you<br />

Q work with<br />

agents?<br />

A: Our busy<br />

sales team call<br />

on agents all<br />

over the country,<br />

delivering product<br />

updates and training<br />

sessions. With new<br />

products to show off,<br />

we try to send as many<br />

sellers to the island as we<br />

can; this year we’ll send over 100<br />

on educationals. Our Air Mauritius Training<br />

(airmauritiusacademy.com) is a great way<br />

for agents to find out more about us. We<br />

also post information and promotional<br />

opportunities on our trade Facebook and<br />

Instagram pages.<br />

QWhat benefits do agents get for<br />

working with Air Mauritius?<br />

A: We regularly partner with top resorts<br />

on the island to offer incentive promotions<br />

where top sellers can win a holiday for<br />

two. Top revenue-producing partners<br />

receive incentive payments, free staff and<br />

management tickets plus educational seats.<br />

QWhat are the twin-centre options with<br />

Air Mauritius?<br />

A: We fly to over 20 destinations from our<br />

hub in Mauritius. Probably the most popular<br />

is the combination of a safari in South<br />

Africa followed by relaxing on the beach<br />

in Mauritius. We offer a wide selection of<br />

flights from Johannesburg, Cape Town and<br />

Durban. But as customers strive for new<br />

experiences, our flights to Madagascar have<br />

seen increased demand whilst Mauritius<br />

provides the best stopover location enroute<br />

to Perth in Australia. Other destinations<br />

connected to Mauritius include India, South<br />

East Asia and China.<br />

QWhat does the future hold?<br />

A: We have a fleet investment<br />

programme and will continue to focus on<br />

providing the very best flying experience in<br />

the Indian Ocean. In the UK, our short term<br />

focus will be to ensure all our partners are<br />

fully aware and hopefully experience the<br />

new improved level of onboard service.<br />

In the future we’re keen to offer more<br />

flight options to Mauritius, with a possible<br />

increase in the number of direct flights. <br />

sellingtravel.co.uk


Flying you direct onboard<br />

our upgraded aircraft<br />

BUSINESS<br />

Full at Business Class seats<br />

State of the art entertainment system<br />

Individual 15.4 inch HD LED screens<br />

All seats have aisle access<br />

Complimentary lounge access<br />

ECONOMY<br />

State of the art inight entertainment<br />

Individual 11.1 inch HD LED Screens<br />

Complimentary luggage allowance<br />

Champagne service (pre-order required)<br />

Golf bag and wedding dress carried free<br />

In both cabins enjoy the warm Mauritian welcome, an excellent choice of food<br />

styled on the multicultural essence of Mauritius and friendly on board service<br />

For more information:<br />

Tel: +44 (0) 20 8834 5800 Email: UKReservations@airmauritius.com<br />

Web: www.airmauritius.com Trade web: www.airmauritius.biz<br />

Air Mauritius Training Site: www.airmauritiusacademy.com


70<br />

how to sell<br />

Northern Lights cruises<br />

A Northern Hemisphere cruise is a cost-effective option for clients who have<br />

seeing the Northern Lights on their bucket list, says Laura Gelder<br />

Why sell it<br />

Aurora Borealis – better known as the<br />

Northern Lights – is nature’s own light<br />

show and one of the most sought after<br />

experiences that Mother Nature can offer.<br />

Often as elusive as it is spectacular, this<br />

phenomenon of green, purple, blue and<br />

pink lights dancing across night skies is<br />

caused when charged particles from the sun<br />

strike atoms in earth's atmosphere.<br />

The lights are only seen in the upper<br />

reaches of the Northern Hemisphere,<br />

and the further north the better – which<br />

makes the Arctic Circle the top location<br />

for Aurora gazing. These remote and<br />

often frozen places are hard to access and<br />

accommodation isn't ubiquitous and can be<br />

expensive, which is why a cruise is a popular<br />

way to package the experience.<br />

A Northern Lights cruise means agents can<br />

guarantee their clients a consistant standard<br />

of service, while a curated programme of<br />

shore excursions helps them access the<br />

reigon's wild places.<br />

Who to sell to<br />

Target those who have enjoyed the rugged<br />

landscapes of New Zealand's South Island<br />

or North America's Rockies, and clients who<br />

have expressed an interest in Scandinavian<br />

city breaks or enjoy excorted tours or<br />

cruises with a nature focus.<br />

This could be a break-through sell for<br />

cruise sceptics too because, depending on<br />

the cruise line, the all-inclusive nature of a<br />

WINTER SHORE EXCURSION<br />

GODAFOSS WATERFALL, ICELAND<br />

cruise means it can offer the best-value way<br />

to see the Northern Lights. Scandinavia, in<br />

particular, is generally expensive so keeping<br />

costs down can be crucial to making a sale.<br />

When to sell it<br />

Darkness is required to actually see the<br />

Northern Lights. They are observed at high<br />

latitudes, where the midnight sun means<br />

there is no darkness at all for many months,<br />

so the lights are not a year-round attraction.<br />

They are visible from late August to early<br />

April (anytime during dark hours) but<br />

from late <strong>September</strong> to March it gets dark<br />

as early as 18.00, increasing that window of<br />

opportunity.<br />

Note that December isn’t always an<br />

ideal month because popular viewing<br />

destinations like Tromsø in Norway can see<br />

70% probability of precipitation, meaning<br />

cloud cover.<br />

What to sell<br />

Activities and excursions are hugely varied.<br />

There are wildlife watching trips to see<br />

whales, birds like puffins and eagles and<br />

even polar bears. Active excursions include<br />

hiking mountains and glaciers, kaying and<br />

boat trips, as well as winter sports such as<br />

husky or reindeer sledding, snow-mobiling,<br />

snow-shoeing and cross-country skiing.<br />

Cultural tours include meeting indigenous<br />

people such as the Sami reindeer herders of<br />

Scandinavia or the Innuit of North America.<br />

Excursions also explore towns and cities,<br />

giving an insight into their culture and<br />

architecture – like Alta's futuristic Cathedral<br />

of the Northen Lights in Norway. Cultural<br />

experiences range from eating reindeer to<br />

listening to a Sami Yoik choir.<br />

Onboard, ships have lecturers on hand<br />

BOOK IT WITH...CRUISE & MARITIME<br />

Departing London Tilbury on October 12 20<strong>19</strong>,<br />

the 12-night round-trip Iceland and Land of<br />

the Northern Lights cruise visits the Faroe<br />

Islands, Akureyri and Reykjavík in Iceland and<br />

the Orkney Islands. Excursions include whale<br />

watching, Iceland's Blue Lagoon, Orkney's<br />

Standing Stones of Stenness and the Faroes'<br />

Vestmanna Sea Cliffs. cruiseandmaritime.com –<br />

0844 414 6140<br />

sellingtravel.co.uk


how to sell 71<br />

“The all-inclusive nature of<br />

a cruise means it can offer<br />

the best-value way to see the<br />

Northern Lights.<br />

Scandinavia, in particular,<br />

is expensive”<br />

FJORD VIEWS, NORWAY<br />

to give talks on subjects such as wildlife,<br />

astronomy, geology and others.<br />

Where to sell<br />

There are several destinations which<br />

can yield spectacular Aurora viewings,<br />

but perhaps the best-known route is up<br />

Norway's coastline from the fjords to the<br />

Arctic circle. Many cruises start and end<br />

in the UK but the most popular stops on<br />

this route are Bergen, with its picturesque<br />

waterfront fronted by multi-coloured<br />

buildings, and Tromsø, considered the<br />

gateway to the Norwegian Arctic and home<br />

to the northernmost botanic garden.<br />

Iceland is often combined with the Faroe<br />

Islands and Scottish islands for a Northern<br />

Lights cruise, with ports of call including<br />

the Faroese capital Tórshavn, with its<br />

turf-covered roofs and viking history, and<br />

Reykjavik for trips to the Blue Lagoon and<br />

Golden Circle Tours which take in Gullfoss<br />

Waterfall, many geysers and geothermal<br />

features and Thingvellir National Park.<br />

Alaska cruises offer a good chance to<br />

ARCTIC CIRCLE<br />

see the Northern Lights at the right time<br />

of year. Many are round-trip from Seattle<br />

through the Inside Passage and calling<br />

at ports like Ketchikan, with its Native<br />

American and pioneer history; the gold rush<br />

town of Skagway; state capital Juneau; and<br />

Fairbanks, a top Aurora-viewing destination.<br />

If your clients are keen on an expeditionstyle<br />

cruise, and have the budget to<br />

accommodate, Greeland can offer<br />

spectacular viewing opportunities as well as<br />

the chance to see glaciers, fjords and bucket<br />

list wildlife like musk ox and polar bears. <br />

Britain’s leading independent cruise line presents<br />

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Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk<br />

Subject to availability. *Book by 30th <strong>September</strong> 20<strong>19</strong>. Terms & conditions apply. Offered for sale in the UK by South Quay <strong>Travel</strong><br />

& Leisure Ltd trading as Cruise & Maritime Voyages. Calls cost 7p per minute plus your telephone comany’s access charge.<br />

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Untitled-10 1 sellingtravel.co.uk<br />

21/08/20<strong>19</strong> 12:57


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from<br />

Staff's family & friends may also travel at these rates.<br />

Book with confidence<br />

Hotel prices are per person per night and based on 2 adults sharing unless otherwise stated. Cruise prices<br />

are per person and include all taxes and port charges. Offers subject to availability and maybe withdrawn<br />

without notice. Terms & conditions apply.<br />

7 night Cruising the Rhine, Main & Moselle<br />

02 Oct <strong>19</strong> - Brabrant<br />

Balcony<br />

Dusseldorf, Cologne, Cochem, Cruise Moselle River,<br />

Koblenz (overnight), Cruise Rhine River, Cruise Main River,<br />

Miltenberg, Cruising Middle Main Quadrangle, Wurzburg,<br />

Crusing by the Hassberge Mountains, Bamberg, Nuremberg.<br />

ACCREDITEDAGENT<br />

£559<br />

£905<br />

7 night Captivating Rhine<br />

16 Nov <strong>19</strong> - AmaPrima<br />

Outside<br />

Amsterdam (overnight), Cologne, Rudesheim,<br />

Ludwigshafen, Strasbourg, Breisach, Basel.<br />

£9<strong>19</strong><br />

7 night Vienna to Prague<br />

15 Dec <strong>19</strong> - Avalon Passion<br />

Balcony<br />

Vienna (overnight), Grein, Passau, Regensburg,<br />

Nuremberg, Prague (2 nights).


the final word 73<br />

the quirky side of travel<br />

Slaves to the screen<br />

It's official, 72% of millennials can't go<br />

on holiday without their phone, at least<br />

according to research from international<br />

mobile service provider, <strong>Travel</strong>Sim.<br />

Its UK survey revealed we are spending<br />

over 32 hours a week on our phones and<br />

tablets whilst on holiday. On average,<br />

women spend over three hours on social<br />

media, while men scroll for two and a<br />

half hours, and 59% of parents take tech<br />

on holiday to entertain the kids.<br />

Manchester and Newcastle claim the<br />

highest number of people (62%) needing<br />

a digital detox while Norwich dwellers<br />

are smugly the least reliant on tech.<br />

Video streaming apps are most<br />

popular, followed by Facebook and<br />

messaging, Instagram and emails.<br />

travelsim.com<br />

Beers of the world<br />

The global average price of a pint is<br />

£2.63, according to comparison site<br />

Finder. So why, you may ask, does a<br />

pint in the UK cost upwards of £3.70? If<br />

you reside in London, you will likely pay<br />

£5.18. But don't cry in your beer and<br />

take some comfort by this: the dearest<br />

was found in Doha, Qatar, at £10.30.<br />

Or just move to Maputo, Mozambique,<br />

where it's 39p. finder.com/uk<br />

For better or woof...<br />

Do you sell destination weddings?<br />

Have you booked dog-friendly trips?<br />

Lake District hotel Armathwaite Hall<br />

has combined the two to offer a new<br />

pooch grooming service, making sure<br />

four-legged guests are looking their<br />

paws-down best on the big day. Dogs<br />

are bathed and groomed, dressed in<br />

occasion attire and delivered to the<br />

aisle to woof along with the 'I dos'.<br />

armathwaite-hall.com<br />

Euro-trashed<br />

Behold, the top locations for hen and stag<br />

parties in Europe, as listed by Alpha Insurance<br />

(alphatravelinsurance.co.uk), which looked<br />

at the price of flights, hotels and beers and<br />

number of bars and attractions.<br />

1 Madrid, Spain<br />

2 Prague, Czech Republic<br />

3 Berlin, Germany<br />

4 Bratislava, Slovakia<br />

5 Hamburg, Germany<br />

6 Paris, France<br />

7 Barcelona, Spain<br />

8 Rome, Italy<br />

The October 20<strong>19</strong> issue oF SELLING TRAVEL WILL INCLUDE: Adventure holidays • California • Central America • Christmas Markets • New York • Philippines •<br />

Seychelles • contact us sales@bmipublishing.co.uk; editorial@bmipublishing.co.uk<br />

plus online Daily <strong>Selling</strong> Tips • Destination Guides • Features • Blogs • Interview • Reviews<br />

sellingtravel.co.uk


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Be inspired by...<br />

over-50s<br />

travel<br />

Trends in the over-50s market • Interview with: Titan <strong>Travel</strong><br />

• New & top selling holidays for the over 50s market


76<br />

OVER 50s TRAVEL<br />

MATURE TRAVEL TRENDS<br />

The over-50s travel market has a tendency to be overlooked or pigeonholed, yet<br />

specialists say it’s more adventurous, diverse and lucrative than many imagine.<br />

Debbie Ward investigates<br />

Solo travel is trending across escorted<br />

travel and is particularly high<br />

in the over-50s market. Riviera<br />

(rivieratravel.co.uk) has increased its solo<br />

tours from 12 to 40. “We’ve really seen<br />

growth over the last year to 18 months,<br />

since our launch of solo tours. It's not<br />

necessarily people who’ve lost a partner,<br />

it may be people whose other half doesn’t<br />

have an interest in the same destination,”<br />

explains National Sales Manager for UK<br />

and Australia, Tom Morgan.<br />

Seeing similar demand, Leger Holidays<br />

(leger.co.uk) has added six new Single<br />

<strong>Travel</strong>ler tours for 2020, with no single<br />

supplement and a door-to-door service.<br />

Experiential travels<br />

The over-50s sector is increasingly active.<br />

“I’ve been thrilled at how much more<br />

adventurous the mature market are. Not<br />

many will just go and lie on a beach now,”<br />

says Clare Dudley, Managing Director of<br />

Cambridge-based agent Ponders <strong>Travel</strong>.<br />

Leger has added more See It Live tours<br />

to the Venice and Nice carnivals, Monaco<br />

Grand Prix and Brussels Jazz Weekend.<br />

Its specialist guided battlefield tours, of<br />

which it offers over 80, have been boosted<br />

by media coverage. “We had a number of<br />

battlefield tours to the 75th anniversary<br />

D-Day commemorations,” says Head of<br />

Retail Sales Ashley Dellow.<br />

Riviera <strong>Travel</strong> has added Discover tours,<br />

with three levels of walks. “It’s not the same<br />

as 10 to 20 years ago when you went on a<br />

coach tour… people want to get out and<br />

explore,” explains Morgan.<br />

Personalised extras like the ballet in<br />

Russia are also new, while its escorted<br />

ocean range now features Azamara and<br />

excursion-focused Hurtigruten.<br />

Saga (saga.co.uk) has added excursions<br />

to all its European holidays and new ships,<br />

Spirit of Discovery and Spirit of Adventure,<br />

are performing ‘exceptionally well because<br />

they aid adventure. “We know there’s a real<br />

desire to sail ex-UK on a luxury small ship.<br />

Their size allows visits to unique ports of<br />

call,” says Head of Trade Sales, Iain Powell.<br />

Luxury matters<br />

Luxury is another mature market trend.<br />

Saga’s door-to-door VIP <strong>Travel</strong> Service is<br />

among its other product tweaks in recent<br />

years, while for 2020 its Stay programmes<br />

include a Signature Collection of hotels<br />

with dedicated lounges and exclusive<br />

arrangements for Saga guests. Product<br />

differentiation is key, says Powell, and<br />

offering a unique, tailored experience “helps<br />

to immerse them in the local culture.”<br />

Leger believes the luxury trend is a<br />

natural extension of mature clients’ desire<br />

for a more comfortable holiday. Its new<br />

Luxuria coaches come with extra-wide<br />

seats, increased legroom, retractable calf<br />

rests and personal touch-screen TVs. The<br />

Luxuria Signature Collection, launched<br />

last year, is a selection of holidays which<br />

“combines state-of-the-art coach travel<br />

with some of Europe’s most fascinatingly<br />

unique hotels…. from Spanish Paradors to<br />

fairy tale German castles,” adds Dellow.<br />

Multi-generational travel<br />

Trips with children and grandchildren,<br />

are an important trend and a gateway to<br />

lucrative long-haul group bookings.<br />

“Grandparents are ringing and saying ‘I<br />

want to take everyone away for Christmas’<br />

sellingtravel.co.uk


OVER 50s TRAVEL 77<br />

CLOCKWISE FROM TOP LEFT: Leger Holidays offers stays in German castles; multi-generational travel is on the up; battlefield tours are trending; experiential travel is big for over 50s<br />

sellingtravel.co.uk


78<br />

OVER 50s TRAVEL<br />

ABOVE: Demand for India is rising, according to Newmarket Holidays and Saga<br />

and they don’t want to just fly-and-flop,<br />

some are taking family from Australia and<br />

the UK and meeting in-between,” Dudley<br />

from Ponders <strong>Travel</strong> says. “I’ve done a trip<br />

round Burma for one family. They’re often<br />

big bookings and interesting to do.”<br />

The Far East, Caribbean and Disney<br />

prove popular, she says, as do villas with<br />

private pools, though escorted tours are<br />

less common with children involved.<br />

Destination hot list<br />

Long haul is booming for Newmarket<br />

Holidays (newmarketholidays.co.uk) as<br />

continuing Brexit uncertainty prompts<br />

clients to look beyond the Eurozone. India,<br />

Canada, Vietnam and South Africa are<br />

performing particularly well.<br />

“We’ve added further dates to our Indian<br />

programme to keep up with demand; the<br />

same for Kenya and South Africa. We’ve also<br />

added beach extensions to some tours,”<br />

says Head of Trade Sales, Richard Forde.<br />

“We’ve released 2021 dates earlier than ever<br />

and customers are booking further ahead.”<br />

New, longer-haul destinations are also<br />

trending for Saga driven, Powell believes,<br />

by both a change in client mind-set and the<br />

weaker pound against the Euro. Significant<br />

demand for India and Uzbekistan has been<br />

sparked by TV coverage the last year.<br />

Croatia, Italy and Scandinavia are selling<br />

well for Leger and it has over 25 new breaks<br />

for 2020. Also doing well are Romania and<br />

Greece, perhaps perceived as less pricey<br />

than other Eurozone countries, and longerhaul<br />

Costa Rica and Peru, fitting the more<br />

adventurous mature market trend.<br />

Tricks for the trade<br />

“The main thing we’re always talking<br />

to agents about is how exciting this<br />

demographic should be for them,” says<br />

Saga’s Powell, pointing out that baby<br />

boomers typically have greater disposable<br />

income and time to travel.<br />

“It’s important agents recognise how<br />

the average 60-year-old has changed in<br />

the last 20 or 30 years,” he adds. “These<br />

guests are willing to research their holidays<br />

extensively and they’re comfortable<br />

shopping around, but they value service<br />

and reliability above everything else - price<br />

often isn’t the determining factor.”<br />

With over-55s the second biggest users of<br />

Facebook, Powell encourages agents not to<br />

overlook social media for marketing. “They<br />

are engaged with it and can be influenced<br />

heavily by trends online and on television –<br />

use this to your advantage!” he says.<br />

Riviera’s Morgan points out escorted<br />

tours and river cruises are easy, good value<br />

sells, which meet the mature market’s<br />

desire for stress-free holidays. He adds:<br />

“There’s no hassle for agents and the all-in<br />

nature means it’s good for commission.”<br />

Newmarket’s Forde recommends agents<br />

keep up with mature travel trends by asking<br />

operators what is currently selling well; “it<br />

may be something you had not thought of”.<br />

It’s a case of recognising the value of, and<br />

embracing, this market.<br />

sellingtravel.co.uk


A huge thank you!<br />

We’re delighted to be finalists in the following <strong>Selling</strong> <strong>Travel</strong> Agents<br />

Choice Awards 20<strong>19</strong>...<br />

Tour Operator for Short Haul Escorted Tours<br />

Senior <strong>Travel</strong>lers<br />

Solo <strong>Travel</strong>lers<br />

Ocean Cruising – short haul<br />

It’s fingers crossed for now, but one thing’s already certain…<br />

we’re looking forward to working with our current agents,<br />

and hopefully many more, in the weeks and months to come.<br />

Book online at sagaagents.co.uk, call FREE on 0800 074 8021<br />

or contact Trade Support FREE on 0800 068 8732<br />

Visit our online training platform at sagaexperts.co.uk<br />

Find us on social media Saga Trade Team


80<br />

OVER 50s TRAVEL<br />

TALKING TO... TITAN TRAVEL<br />

“TV is a big influence. Celebs<br />

give others the confidence to<br />

be adventurous, whatever<br />

age they are”<br />

A decade ago there was a stigma that<br />

over-50s travel was limited to coach trips<br />

to Europe, but since then we’ve opened the<br />

door to so many far-flung destinations around the<br />

world that weren’t previoulsy easily accessible.<br />

At Titan we exclusively cater for the over-50s<br />

market so we know just how diverse this sector is.<br />

It’s important to remember that, regardless of age,<br />

everyone is an individual and they all want different<br />

things from their holiday.<br />

What’s trending?<br />

Small group tours continue to be popular for us. A<br />

great example is our recently-added Wild Collection,<br />

which includes Wild Costa Rica and Wild Borneo.<br />

These itineraries can be slightly more adventurous.<br />

On the flip side we’re also seeing demand for<br />

relaxing week-long river cruises through Europe, so<br />

it’s all about catering to different needs.<br />

India’s Golden Triangle goes from strength to<br />

strength, especially when it comes to trade bookings.<br />

Orangutans in Borneo<br />

BEN DAVIS,HEAD OF<br />

PRODUCT TITAN<br />

YEARS IN THE<br />

INDUSTRY: 24<br />

FAVOURITE<br />

HOLIDAY<br />

DESTINATION: Italy.<br />

(Helps that my wife<br />

speaks Italian too!)<br />

TRAVEL DISASTER:<br />

Leaving my Passport<br />

at LHR when flying<br />

to Edinburgh with my<br />

family.<br />

I think it’s one of those bucket list destinations that<br />

people are a bit hesitant about booking for fear of<br />

the unknown. That’s why they choose to go with a<br />

reputable operator such as Titan, which has been<br />

travelling there for decades. Guests feel safe in the<br />

knowledge that they will be transfered door-to-door<br />

with our VIP service and looked after by experts.<br />

We’ve also noticed how TV has had a huge influence<br />

on bookings to long-haul destinations. For example,<br />

The Real Marrigold Hotel TV series built up a huge<br />

demand for India and we’re capitalising on that<br />

with new itineraries. There’s been an increase in<br />

travel to Armenia, Georgia and Uzbekistan thanks<br />

to Joanna Lumely’s Silk Road Adventure; Borneo is<br />

doing really well following the Wild Borneo Adventure<br />

documentary with Judy Dench, and anything that<br />

Jane McDonald touches seems to turns to gold! I think<br />

these celebrities give others the confidence to be<br />

more adventurous, whatever age they are.<br />

Here’s what you didn’t know<br />

Agents are surprised about how diverse Titan's<br />

product is and we want to remind them about our<br />

more relaxed Stay and Explore option – a one or twocentre<br />

trip with three or four nights in each place.<br />

We’re also the only company that operate these tours<br />

in the UK. Clients are picked up from their front door<br />

and driven to and from their hotel, with the option of<br />

daily excursions.<br />

In other news, we’re excited to have Zimbabwe back<br />

in our portfolio, since it has been off the travel map for<br />

about 25 years. Our 14-day escorted tour to Zimbabwe<br />

is a small group journey, with a cruise on Lake Kariba,<br />

a visit to Victoria Falls and a game drive in Hwange<br />

National Park. In comparison to South<br />

Africa, Zimbabwe is very much unspoilt and<br />

the game has been left mostly untouched.<br />

sellingtravel.co.uk


ochure<br />

Low<br />

£99PP<br />

deposit<br />

Book by<br />

30 Sep 20<strong>19</strong> *<br />

From Scotland to Sicily, find your customers their perfect<br />

short-haul escorted holiday in our brand-new brochure. As well<br />

as our diverse selection of European itineraries, you’ll find UK<br />

short breaks and a range of festive getaways over Christmas.<br />

• VIP door-to-door travel service †<br />

• Fly from an airport near you**<br />

• Price Promise<br />

• Guaranteed departures<br />

Book online at www.titanagents.co.uk<br />

*£99pp deposit is available on the majority of Titan’s European and<br />

river cruise holidays. †Mainland UK only. **Supplements may apply<br />

007763-TT Untitled-2 1<strong>Selling</strong> <strong>Travel</strong>.indd 1 <strong>19</strong>/08/20<strong>19</strong> 16/08/20<strong>19</strong> 08:12 16:22


82<br />

OVER 50s TRAVEL<br />

TOP SELLERS & NEW PRODUCT<br />

JORDAN<br />

SARDINIA, ITALY<br />

The nine-day Jordan Discovery trip from<br />

Explore is proving a top seller for the over-<br />

50s. Clients can float in the salty waters of<br />

the Dead Sea, explore the lost city of Petra<br />

and enjoy a desert campfire at Wadi Rum.<br />

explore.co.uk<br />

New for summer 2020 is<br />

Inghams' Secrets of Sardinia<br />

tour. With departure dates<br />

from May to <strong>September</strong>, the<br />

seven-night trip includes<br />

a walking tour of the coast<br />

and a visit to Bosa (pictured),<br />

known as one of Italy’s most<br />

picturesque villages.<br />

inghams.co.uk<br />

MEMPHIS, NEW ORLEANS &<br />

NASHVILLE, USA<br />

Popular with Newmarket’s music-loving<br />

customers is the Elvis Presley’s Memphis,<br />

New Orleans & Nashville tour, which journeys<br />

through America’s musical heartland, from<br />

the birthplace of Jazz and the cradle of Rock<br />

‘n’ Roll to the capital of Country Music.<br />

newmarketholidays.co.uk<br />

HAWAII, USA<br />

The new 13-day Hawai’ian Islands<br />

Discovery trip from Titan hops<br />

between Maui, Big Island and Oahu<br />

for a taste of tropical island life.<br />

Clients will uncover a poignant piece<br />

of USA history at Pearl Harbor and<br />

enjoy postcard-perfect beaches and<br />

volcanic parks. titantravel.co.uk<br />

WINE COUNTRY<br />

Kirker Holidays has introduced<br />

Cultural Wine Tours, initially<br />

to the wine regions of Reims<br />

& Champagne in France and<br />

Rioja and Northern Spain.<br />

Clients join expert Tim<br />

Clarke in visiting Bollinger<br />

and Tattinger, with tutored<br />

tastings. Kirker hopes to add<br />

more destinations, including<br />

Georgia. kirkerholidays.com<br />

sellingtravel.co.uk


OVER 50s TRAVEL 83<br />

MOROCCO<br />

Christmas in Marrakech forms part of Just You’s Solo Festive<br />

Breaks portfolio. The eight-day trip includes a tour of the<br />

markets of Djemaa el Fna Square, a visit to Asni with lunch at an<br />

authentic Moroccan retreat surrounded by the Atlas Mountains<br />

and a stop at Ourika Valley with lunch in a hilltop restaurant.<br />

justyou.co.uk<br />

SPAIN & PORTUGAL<br />

Launched in 2018, Leger’s Luxuria Signature collection<br />

includes the Paradors & Pousadas of Castile, Madrid,<br />

Salamanca & Portugal. From the capital of Madrid to the<br />

Golden City of Salamanca, the tour focuses on historical<br />

architecture with lavish accommodation in some of<br />

Spain’s finest Paradors and Portugal’s idyllic Pousadas.<br />

leger.co.uk<br />

LEBANON<br />

Saga’s new nine-day tour, The Pearl of the Middle East,<br />

explores the history and modern regeneration of Lebanon.<br />

This modern country is now bouncing back after years<br />

of conflict and the tour showcases highlights such as<br />

the Cedars of God Forest; Sidon, with its sea castle and<br />

souks; and UNESCO World Heritage-listed Tyre, which has<br />

Phoenician and Roman archaeological influences. saga.co.uk<br />

SCOTLAND<br />

The 'gentle walking specialist' Adagio has<br />

launched its new 2020 brochure, with 37<br />

different options. New additions include<br />

a trip to the UK's most northerly outpost,<br />

the Shetland Islands, known for their<br />

rugged coastline and rolling hills, ancient<br />

history and wildlife including many sea<br />

birds. adagio.co.uk<br />

sellingtravel.co.uk


JAMAICA SAINT LUCIA ANTIGUA BAHAMAS GRENADA BARBADOS<br />

Sandals Barbados<br />

Barbados<br />

BOOK THE WORLD’S LEADING ALL-INCLUSIVE RESORTS<br />

FOR TRAVEL UP TO AUGUST 2021<br />

FOR MORE INFORMATION ON THE WORLD’S LEADING ALL-INCLUSIVE RESORTS<br />

Call Agency Sales 020 7590 0210 | Email agencysales@sandals.co.uk | Visit sellingsandals.co.uk<br />

OR TO BOOK<br />

Call 0808 164 3459 | Visit sandals.co.uk/agents<br />

2 0 1 8<br />

Book by 30 Sep ’<strong>19</strong>. Terms & conditions apply – contact us for full details.<br />

23 Years Running<br />

Untitled-2 1 27/08/20<strong>19</strong> 09:14

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