Selling Travel September 19

online.magazines

SEPTEMBER 2019 • SELLINGTRAVEL.CO.UK

TRAVEL TRADE PUBLICATION OF THE YEAR 2018

DIVE INTO A

GOLDEN AGE

how to sell...

South Pacific

Florida

Cyprus

Peru

Agents need to know that the over 50s

are as adventurous and savvy as they

are time and cash rich

and more...


2020-22

EARLYBIRD

FARES

Out Now

Return flights from UK airports

Pre/post-cruise hotel stay

Spacious all-verandah suite accommodation

Butler service for every guest and 1:1 staff-to-guest ratio

Choice of up to 10 on board dining experiences

THE NEW BENCHMARK

IN ULTRA LUXURY CRUISING

Truly All-Inclusive Luxury

Unlimited complimentary beverages*

Extensive choice of all-inclusive shore excursions

Scenic Enrich unique experiences

Expert Discovery Team and local experts

Zodiac, kayak, snorkel and snow-shoe adventures

The freedom of our e-bikes

550m 2 Senses Spa, gym, yoga and Pilates studio

Indoor and outdoor swimming pools

All tipping, transfers and taxes, on board and onshore

FREE private door-to-door chauffeur transfers

ANTARCTICA IN DEPTH

Ushuaia

Port Lockroy

Lemaire Channel

Buenos

Aires

1 1

Argentina

Beagle Channel

Drake

Passage

11

South Shetland Islands

South Orkney Islands

Antarctic Peninsula

Weddell Sea

Antarctic Circle

Departing Nov 2020 – Feb 2021

Nov 2021 – Feb 2022

Ushuaia > Ushuaia

Savings from £1,050 per person

16-day cruise from £9,725pp

ICELAND DISCOVERY

Grimsey

Isafjördur

Dynjandi Waterfall

Reykjavik

1

Thorlakshofn

Heimaey

Húsavík

Seydisfjördur

Iceland

Departing 18 & 26 July 2021

Reykjavik > Reykjavik

Savings from £750 per person

10-day cruise from £6,045pp

8

INCREDIBLE IBERIAN DISCOVERY

Portimão

Portugal

Lisbon 1

Seville

Tangier

Morocco

Spain

Málaga

Cartagena

Barcelona

Soller de Mallorca

Departing 11 April 2021

Lisbon > Barcelona

Savings from £705 per person

9-day cruise from £4,980pp

7

Book the Ultimate in Luxury Call 0808 115 0463 | Email agencysales@scenic.co.uk

Terms and Conditions: Prices correct at time of going to print (20 August 2019). Prices advertised are based on two sharing a Verandah Suite paying the Earlybird fare with economy flights departing London Heathrow,

subject to availability. Prices include the advertised Earlybird saving plus an Early Payment Discount of £500 per suite. Early payment discount of £500 is per suite and based on two persons sharing. Discount will be

reduced for single occupancy. Full balance payment must be made on or before 31 December 2019 to receive this discount. Discount amount will be deducted from balance payment. ‡Supplements may apply for regional

departures. Private door-to-door transfers are complimentary within a 75 mile radius from your home address. For any journey over 75 miles, a £2.00 per mile

supplement will be charged. Offers are valid for new bookings only made before 30 September 2019 and can be withdrawn at any time. Earlybird Fares are strictly

limited. Pre-departure night included on all season departures – hotel stay will be allocated and booked by Scenic, includes bed and breakfast. Helicopter and

submarine activities are weather permitting, may incur additional costs and are subject to availability. *All drinks on board are included except for a very small

number of rare, fine and vintage wines, champagnes and spirits. Scenic Tours Pty trading as Scenic. Registered: 05770868


contents 3

this issue

WE TRAVEL FURTHER TO BRING YOU MORE

FEATURES

08 Peru: New cruise, rail

and luxury options

41 South Florida: Why

the south side is more

than just theme parks

QUICK READS

12 Six of the best: Dubai

38 Destination Profile:

Cyprus

44 How to sell: Myanmar

48 My journey: Cruising

the South Pacific

51 Destination Profile:

South Pacific

65 My trip to: Las Vegas

66 Six of the best: New

South Wales islands

67 Exploring: Tobago

70 How to sell: Northern

Lights cruises

65

41

67

08

38

12

SOUTH PACIFIC

48

44

60

66

48

CYPRUS

38

THE REVIEW

55 Top news stories plus

hotel reviews and a

Sri Lanka news report

TALKING SHOP

15 News, competitions,

incentives, fams,

columnists, new

appointments

OVER-50S

76 Trends

80 Interview: Titan Travel

82 Fresh Ideas

OVER-50S

76

LAS VEGAS

65

MYANMAR

44

FLORIDA

41

Please note that Selling Travel, owned and

published by BMI Publishing Ltd., is not

connected in any way to Selling Travel

e-magazine published by SMP Training Co.

and based in British Columbia, Canada. The

latter online publication focuses exclusively on

sales skills and all aspects of professional

selling within the travel and tourism sectors.

To benefit from this travel industry sales

training resource visit sellingtravel.net

sellingtravel.co.uk


Cover_final.indd 1

8/13/19 12:39 PM

TRAVELWYOMING.COM

Cover_final.indd 1

FAM TRIP REPORT

Experience the Cowboy State through the eyes of seven

travel professionals who travelled hundreds of miles and

experienced its unique culture and awe inspiring landscapes

8/27/19 04:03 PM

4

welcome

Isn't it ironic?

WINNER

TRADE PUBLICATION OF

THE YEAR – PRINT & ONLINE

EDITORIAL

EDITOR

Laura Gelder

laura.gelder@sellingtravel.co.uk

JOURNALISTS

Jessica Pook, Sasha Wood

& April Waterston

CONTRIBUTING EDITORS:

Andy Hoskins & Julie Baxter

EDITORIAL DIRECTOR

Steve Hartridge

SALES

PUBLISHERS

Steve Thompson

steven.thompson@sellingtravel.co.uk

Sally Parker

sally.parker@sellingtravel.co.uk

ADVERTISING MANAGER

Lisa Merrigan

lisa.merrigan@sellingtravel.co.uk

DESIGN & PRODUCTION

SENIOR DESIGNER

Louisa Horton

Laura Gelder

EDITOR

It's always sad when a much-loved brand collapses but the

demise of the always-trade-friendly Super Break is still

clearly making an impact.

Many agents took to social media to pay tribute to the people

who worked for Super Break, and supported the trade in selling

its products. But as you can see on our social media page (32),

they also bemoaned the hole it has left in the UK breaks market.

It’s ironic, really, that the operator collapsed at a time when

domestic breaks are on the up; but of course it wasn’t Super

Break that was failing, but its parent company.

The travel industry isn’t a stranger to irony, and the Sri Lanka

bombings, also coming at a boom time for tourism to the

country, were a tragic twist of fate. I’m so happy to hear that there are emerging signs

of a slow recovery and you can read more about how the trade is driving this in our Sri

Lanka news report on page 60.

On a more upbeat note, our special section this month looks at the buoyant and

lucrative – for agents at least – over 50s market. It’s difficult, perhaps counter-productive,

to break any industry down into age groups and I was hesitant to even write 'over 50s'.

As someone who recently celebrated a birthday, I know age is a touchy subject!

But please, whether you are over 50 or not, take the time to read our feature on travel

trends in this sector (p76), because the point it makes is that each traveller is unique

and, like everyone else, this age group just wants new destinations and ever-more

exciting experiences. And please forgive us if you find the cover image this month a bit

stereotypical. All I can say is, I hope my 50s look just like that!

DESIGNERS

Ross Clifford, Caitlan Francis

& Zoe Tarrant

PRODUCTION & STUDIO MANAGER

Clare Hunter

PRODUCTION ADMINISTRATOR

Steve Hunter

BMI PUBLISHING

MANAGING DIRECTOR

Matt Bonner

CEO

Martin Steady

(PRINT) ISSN 2056-9319. ©BMI PUBLISHING LTD 2019.

SELLING TRAVEL IS PUBLISHED BY BMI PUBLISHING

LTD: SUFFOLK HOUSE, GEORGE STREET, CROYDON,

SURREY, CR9 1SR, UK. T: 020 8649 7233

E: ENQUIRIES@BMIPUBLISHING.CO.UK

BMIPUBLISHING.CO.UK • SELLINGTRAVEL.CO.UK

WE ARE MEMBERS OF THE CARIBBEAN TOURISM

ORGANIZATION, VISIT USA ASSOCIATION, LATA, PATA,

MENATA, SATOA, THE FOREIGN AIRLINES ASSOCIATION

AND THE INSTITUTE OF TRAVEL & TOURISM.

WHILE EVERY EFFORT IS MADE TO ENSURE ACCURACY,

BMI PUBLISHING LTD CANNOT BE HELD RESPONSIBLE

FOR ANY ERRORS OR OMISSIONS.

COVER IMAGE: ISTOCKPHOTO.COM

With this issue

This publication is printed on Revivew 100 Media and Revive

recycled coated, recycled paper grades that are FSC®

Recycled certified and Carbon Balanced.

LATIN AMERICA

Travel Guide 2019/2020

Latin America Travel Guide

The 2019/2020 edition maps out

adventures, iconic sights and

events in the region, and puts

luxury, cruise and wildlife in focus.

Welcome

to

WYOMING

Wyoming Fam Trip Report

The story of a journey which seven

agents took around the Cowboy

State this May and what they learnt

about how to sell it.

sellingtravel.co.uk


Visit www.sellingtravel.co.uk and please

Vote for Newmarket Holidays at the 2019 Selling Travel

Agents Choice Awards in the following categories:

• Best Short Haul Escorted Tours Company

• Best River Cruising Company – Short haul

We appreciate

your support!

Untitled-3 1 19/08/2019 15:59

Selling Travel HPH 210x146 Ed Sep 2019_09.indd 1 19/08/2019 15:31

The

Real Spirit

of

MachuPicchu

BUY ONLINE


the big picture 7

The

windy

city

Illinois

Second city soaring

Chicago has reported a 15% spike in

UK visitors for 2018. It puts this down

to special events like Chicago Theater

Week, which had a record-breaking

year, and a boom in new hotels. Eight

big names opened their doors in

2018, including Moxy Hotel; The

Hoxton opened this year and Nobu

Hotel will join in 2020. New York and

now Los Angeles have larger

populations, but locals still refer to

Chicago as ‘the Second City’.

choosechicago.com

sellingtravel.co.uk


8

peru

heady

Heights

Peru’s tourism appeal is evolving, says Sarah Gilbert,

who explains how to sell Peru as a rail and cruise

holiday, a luxury escape or an adventure tour

My breath is ragged, my heart

is pounding and I feel on

top of the world. A distant

glacier glitters in the sunlight, its

jagged peaks reflected in the mirrorflat

surface of a sapphire-blue lake.

And save for our small group and some

docile llamas there isn’t another living

thing in sight.

I am taking the Inca road less travelled

on Mountain Lodges of Peru’s Sacred

Valley and Lares Adventure; innovative

five- and seven-day programmes that mix

high-end lodges, hiking and culture with

sustainable practices that directly benefit

local communities.

Daily activities are divided into ‘easy’,

‘moderate’ and ‘challenging’. One morning

I climb up to the Challwaccasa Pass, then

down to the small farming community of

Viacha that sits among fields of red quinoa

and purple lupin, high above Pisac’s 15thcentury

fortress.

My reward is pachamanca, a traditional

Inca feast where meat and vegetables

are layered into a hole in the ground and

slow-cooked for hours. I am also given the

opportunity to buy vibrant weavings, far

removed from the tourist groups.

In the Andean village of Huachahuasi,

giggling children in red hats and ponchos

scamper past on their way to school and

women, their cheeks fat with coca leaves,

sit spinning wool outside adobe homes.

My contemporary lodge’s floor-to-ceiling

windows frame the stunning landscapes

and rooms come with alfresco hot tubs to

sooth those post-hike muscles.

My journey ends at the magnificent

Machu Picchu and although I marvel at

the Inca’s architectural prowess, I realise

that the highlight had been getting an

off-the-beaten-track glimpse into their

descendants’ everyday lives.

Sell it: Journey Latin America offers the 11-day

Peru: Beyond the Sacred Valley with the Lares

Adventure, including the five-day Lares trek,

mid-range hotels, domestic flights, excursions

including Machu Picchu, transfers and most meals.

International flights are extra

journeylatinamerica.co.uk

The full package

Peru packs in everything from colonial

cities to ancient ruins, glacier-tipped peaks

to the Amazon rainforest.

sellingtravel.co.uk


peru 9

New flights have boosted connectivity

from the UK and within the country,

accommodation options and tourism

infrastructure have improved, and luxury

trains, world-class expedition cruises and

gourmet restaurants are now all adding to

its appeal.

“Peru welcomed 74,124 UK visitors

last year, a 7% increase on 2017,” says

Elisabeth Hakim, UK & North America

Market Coordinator at PromPeru.

“International tourism arrivals reached a

record-breaking 4,419,430 in 2018.”

Between now and 2021, investments

in the tourism sector will exceed $790

million, with 22 new four- and five-star

hotel projects currently under construction

– 17 in Lima alone.

While Lima, Cusco and Machu Picchu

still dominate itineraries, northern Peru is

becoming increasingly popular.

“The Kuelap Cable Car has made this pre-

Inca mountaintop city more accessible”

says Isabelle Mazille, Product Manager at

Journey Latin America.

“And the gentle coastal city of Mancora is

ideal for a post-sightseeing beach break, with

high-end accommodation and humpback

whale-watching from July to October.”

An increased train schedule means that

it’s easy to visit Machu Picchu on a day trip

from the Sacred Valley, but Peru’s home to

a host of less-visited archaeological gems,

including Choquequirao in the south and

Chan Chan in the northwest.

Adventure travellers can tackle highaltitude

hikes beyond the Inca Trail, such

as the Salkantay Trek and Ausangate.

Gastronomy is another major draw, with

Lima featured in the 2018 series finale of

BBC’s MasterChef and Peruvian restaurants

now regularly topping many of the ‘world’s

best’ lists.

Cruise & train

Departing from the jungle town of Iquitos,

Aqua Expeditions offers three-, four- and

seven-night itineraries on its ship Aria

Amazon, exploring the Pacaya-Samiria

National Reserve in northeast Peru.

Spread over two decks, 16 stylish riverfacing

suites come with picture windows

and expert naturalist guides take guests

to spot sloth, caiman, monkeys and more.

Gastronomy is also high on the agenda.

Launching in August 2020, the 20-suite

Aqua Nera will follow the same model.

THE CORdILLERA BLANCA MOuNTAINS

sellingtravel.co.uk


sellingtravel.co.uk


peru 11

Inkaterra Reserva Amazonica

peruvian entertainment

the amazon

hiking, andees

colca canyon

perurail - the andean explorer

Also offering luxury on the Amazon is

Delfin, the first Relais & Châteaux cruise,

with three options: Delfin III with 22 suites,

Delfin II with 14, and Delfin I with just four.

La Perla’s three boats and three-, four- and

seven-night cruises are a mid-range option.

Cruise lines including Princess, Celebrity,

Oceania, Norwegian and P&O have the

port of Callao near Lima on their South

American itineraries, and Regent Seven

Seas sails from Miami to Lima on its

15-night Paradise to Peru cruise, with the

option for a three-night land extension.

Getting to Machu Picchu by train has

never been easier. PeruRail and IncaRail

both have various options from Cusco or

Ollantaytambo, depending on the season.

The Belmond Hiram Bingham train – Latin

America’s Orient Express – throws in oldworld

glamour, cocktails and fine dining.

South America’s first luxury sleeper train,

while the 24 ensuite-cabin Belmond Andean

Explorer, is an opulent hotel-on-wheels that

whisks guests on a two-night journey from

Cusco to Lake Titicaca and on to Arequipa.

Sell it: Kuoni offers a 21-night Paradise to Peru

Stay & Cruise holiday, including British Airways

flights from Heathrow and transfers. The price

for departure on October 31, based on two adults

sharing, is from £9,995pp. kuoni.co.uk

Staying in luxury lodges

Inkaterra has been blazing the ecotourism

trail for more than 40 years, with seven

properties, including its sprawling cloudforest

sanctuary, Machu Picchu Pueblo

Hotel, and three rustic-luxe Amazon

lodges next to the wildlife-rich Tambopata

National Reserve in southeast Peru. They

all help to support conservation projects,

including rainforest reforestation and a

spectacled bear rescue centre.

As well as trains, Belmond operates six

hotels in Peru, including the historic Hotel

Monasterio and Palacio Nazarenas in

Cusco, Las Casitas in the majestic Colca

Canyon and Sanctuary Lodge, the only

hotel at the entrance to Machu Picchu.

Luxury lodging includes the art-filled

Hotel B in Barranco, Lima’s buzziest barrio,

Titilaka on the shores of Lake Titicaca,

both Relais & Chateaux, and the landmark

Country Club Lima Hotel. Hotels due to

be unveiled by 2021 include six Hiltons in

Lima and a Sheraton in Cusco.

Sell it: Rainbow Tours has a 12-night Luxury Peru

with Belmond itinerary with stays at Belmond’s

properties in Lima, Cusco, Machu Picchu and the

Sacred Valley, plus tickets for the Belmond Andean

Explorer sleeper train, from £5,490pp including

flights and transfers. rainbowtours.co.uk

Adventure all the way

Peru offers plenty for adventurers, from

high-altitude hiking to mountain biking

and horse riding through remote villages.

As well as the Lares Adventure and the

challenging seven-day lodge-to-lodge

Salkantay Trek, Mountain Lodges of Peru

is offering three nights in the Sacred Valley

with an optional excursion to Machu Picchu.

Other new programmes focus on yoga and

wellness, archi-astronomy and Andean

festivals. With the new X.O Art House, it has

three boutique hotels in Cusco.

Tucked into a quiet corner of the Sacred

Valley and surrounded by Inca terraces,

Explora’s first lodge outside Chile – the

all-inclusive Explora Valle Sagrado – is less

hotel, more luxe base camp and offers 30

differen ‘explorations’, most on two feet or

two wheels, that take guests to deserted

Inca ruins and up snow-capped peaks for

the ultimate mix of action and leisure.

Sell it: National Geographic Expeditions offers

a 10-day Peru: Machu Picchu Inn to Inn Trek

itinerary, including hiking the Cordillera de

Vilcabamba. Prices start from £5270pp, including

accommodation, meals, transfers and an expert

adventure guide. Group sizes are restricted to 12

and tours depart between April and October 2020.

nationalgeographicexpeditions.co.uk

sellingtravel.co.uk


12

six of the best

DUBAI

superlative

Dubai

When Guinness World Records decided to open an office in

the Middle East, it was obviously going to be Dubai.

Laura Gelder explains why

Towering

above

Dubai’s most iconic

building and the

world’s tallest, the

828-metre-tall Burj

Khalifa is a sight to

behold and also

home to the world’s highest bar – Atmosphere.

However, it’s set to be overtaken by The Tower at

Dubai Creek Harbour, scheduled to open in 2020

and 928 metres high with a 360-degree

observation platform, hotel, restaurants and

vertical gardens. Also in Dubai is the tallest hotel

in the world, the 77-storey JW Marriott Marquis.

Shopping

greats

The Dubai Mall was

the largest in the

world by land area

when it opened in

2008 and, at over 13

million square feet,

it’s still up there with the greats. Not content to

rest on its laurels, the mall got into the Guinness

Records again last year with a giant Christmas

bauble weighing 1,100kg. It’s also home to

Candylicious, which Dubai Tourism says is the

world’s largest sweet shop, spanning around

1,000 square metres.

Watery

heights

The Dubai Fountain

is the world’s largest

choreographed

fountain system, set

on the 30-acre

manmade Burj

Khalifa Lake. The jets release up to 22,000 gallons

of water as high as 140 metres in the air and

each colourful, illuminated jet sways in time to

music ranging from classical to contemporary but

always in sync. The show takes place every 30

minutes from 18.00 daily and is a popular event

for locals and tourists.

Big-time

themed fun

Orlando now has a

real rival after four

major theme parks

opened in Dubai in

2016. The list

includes IMG Worlds

of Adventure, which is the world’s largest indoor

theme park, with dedicated Marvel and Cartoon

Network zones. Dubai’s biggest water park,

Aquaventure, will soon become the biggest in the

world with the addition of a giant new tower as

well as 12 new slides. Other theme parks include

the Hollywood-inspired Motiongate, with rides

based on blockbusters such as Madagascar.

Recordsetting

islands

Dubai is home to a

number of the

world’s largest

artifical islands –

some more

successful than others. The World, a group of

islands in the shape of the world’s countries,

famously racked up debts of $60 billion and is

still largely unpopulated. Perhaps the biggest

success was the Palm Jumeirah, recognisable

from space and home to some of Dubai’s most

luxurious resorts, including Atlantis The Palm and

One&Only The Palm.

In the frame

to win

The Dubai Frame at

Zabeel Park holds

the Guinness World

Record for the

largest picture frame

ever. At a soaring

height of 150 metres, the Dubai Frame boasts

sweeping, panoramic views of both Old and New

Dubai. The 93-metre-long bridge features a

25-square-metre glass panel bridge that gives

visitors the experience of walking on air and an

immersive gallery that showcases the past and

makes predictions about Dubai’s future. No doubt

it includes more superlative attractions!

sellingtravel.co.uk


14

alberta

Calgary

For clients looking to experience the best of what Calgary has to offer, suggest

these stops for an action-packed two days in the city

CALGARY TOWER

WINSPORT ZIPLINE

THE BOW RIVER

FIRST NATIONS DANCE

DAY 1 - Early to rise

Morning: To get your city bearings

head to the CALGARY TOWER. Stand

191 metres above terra firma on the

glass floor of the world’s highest

360-degree observation deck and enjoy

unsurpassed panoramic views of the city

skyline and the distant Canadian Rocky

Mountains.

Then glide down the pathways of central

Calgary on a guided SEGWAY TOUR. See

the sites as you learn all about the city’s

history, art and architecture.

EAST VILLAGE is a vibrant community

with walkable access to public art and

culture, entertainment hubs and public

spaces like the

River Walk and

new retail and

dining options.

Stroll along the

Bow River, and

cross over to St.

Patrick’s Island,

a wilderness

setting in the

heart of the city.

Have lunch in the historic Simmons

building, East Village.

Afternoon: HERITAGE PARK

HISTORICAL VILLAGE charts

the history and growth of

early Western Canadian history over four

eras. You will hear stories and may meet

fur traders, First Nations people, railway

workers and prairie town folk. A highlight

of 1910 village is the Gasoline Alley

Museum. Then board the Thundering

Steam Train and/or a paddlewheeler boat.

Evening: Enjoy a WALKING FOOD

TOUR in one of Calgary’s many

eclectic neighbourhoods.

You’ll sip, sample and savour a range

of products and meet local food artisans

along the way. Or stroll along the river

pathway to Prince’s Island Park, another

green oasis in the city.

Dine at the award-winning River Café in

the park and during the summer catch one

of the many performances or concerts that

are staged there.

“The family-friendly

Skyline Luge Calgary is a

wheeled gravity ride that

gives thrill seekers full

control over their descent as

they drop over 100 metres”

DAY 2 - Go with good speed

Morning: WINSPORT, the legacy

site of the 1988 Winter Olympic

Games, is home to Canada's

Sports Hall of Fame where visitors can

participate in interactive activities and

learn about Canada’s sporting history.

New sports men and women are

inducted into the Sports Hall of Fame

every year, and their stories are shared

through curated exhibitions, immersive

experiences and digital narratives.

The family-friendly SKYLINE LUGE

CALGARY is a unique wheeled gravity

ride that gives thrill seekers full control

over their descent on a purpose-built 1.8

kilometres track that

drops over 100 metres.

WinSport's 90-metre

ski jump tower offers

North America's fastest

ZIPLINE. Riders reach

speeds of 120km/h as

they travel 500 metres

and experience a

vertical drop of over

100 metres.

Afternoon: STEPHEN AVENUE

WALK is a pedestrian walk,

situated along 8 Ave SW (Stephen

Avenue) and spanning six blocks in the

heart of downtown Calgary.

Along the way you may see buskers,

festivals and live music, while for shoppers,

there are nine major shopping centres

and department stores, an eclectic mix

of boutiques and galleries and some of

Calgary's finest restaurants, pubs, cafés

and bars.

Then view downtown Calgary from its

original highway, the BOW RIVER. Marvel

at the city's architecture as you float under

the modern Peace Bridge and the historic

Centre Street Bridge.

Evening: Many of Calgary’s

favourite hot spots are found on

17th AVENUE, including more than

20 restaurants, lounges and inspirational

cafes. 17th Avenue is also a shopping

destination, featuring eclectic and trendy

shops and boutiques.

sellingtravel.co.uk


Talking Shop

INSPIRED BY YOU

The inside track on travel

We're

rewarding your votes

with prizes. Find out

more about our awards

on page 17

Calgary Cash

Stampede

AIR Transat is rewarding

agents who make

bookings to Calgary,

Canada, with shopping

vouchers as part of its

Star Rewards incentive

programme. Agents are

rewarded with £10 for

each Economy booking

made and £20 for Club

Class tickets. Bookings

must be made before

September 12 for travel before

September 27, 2019. airtransatgiveaway.com

Discounted stays at QE2 ship

QUEEN Elizabeth 2 (QE2) is offering a discounted

price for agents staying before September 30.

Docked permanently at Dubai’s Mina Rashid,

a standard room costs from £45 per night

and a double standard room from £50, inclusive of all taxes.

Agents should email sales@qe2.com to redeem. qe2.com

Contents

FOUR-SIGHT

28

October 7,8 & 9

SELLING TRAVEL AGENTS CHOICE AWARDS EVENTS

Join our biggest networking party of the year in London on October 7,

Leeds on October 8 or Manchester on October 9. Meet tour operators,

airlines, cruise representatives and more and be in with a chance of

winning some top prizes. Sign up at sellingtravel.co.uk/events

Go beyond

AGENTS could win return

flights to Abu Dhabi as

part of If Only's ‘Etihad

Airways – To Arabia &

Beyond’ campaign. To win,

agents must book Arabia,

the Indian Ocean or Phuket

with Etihad before the end

of the year. ifonly.net

34

PEOPLE ON THE MOVE

30

ON LOCATION

sellingtravel.co.uk


16

CRYSTAL

WHERE LUXURY IS PERSONAL

MEDITERRANEAN PASSAGE

ATHENS TO BARCELONA | VOYAGE OCY191023-13

CRYSTAL SERENITY | 23 OCTOBER 2019 | 13 NIGHTS

Michael Dupont

Head of Sales

Tel: 07921 949469 mick@cruiseportfolio.co.uk

Natalie Read

Regional Sales Manager

South

Tel: 07896 971316

natalieread@cruiseportfolio.co.uk

Jon Schofield

Regional Sales Manager

North & Scotland

Tel: 07841 921533

jon@cruiseportfolio.co.uk

CRUISE ONLY FARES FROM

Deluxe Stateroom (C3 Grade)

Deluxe Stateroom with Verandah (B3 Grade)

from £2,757 per person

from £3,911 per person

Nan Short

Representative

Northern Ireland & Eire

Tel: 02890 642252

nanshort@btopenworld.com

Megan Saunders

Trade Sales Support

Executive

Tel: 020 7399 7602

megan@cruiseportfolio.co.uk

Itinerary Highlights:

Athens, Santorini, Catania, Sorrento, Rome/Civitavecchia,

Piombino, Livorno/Florence (overnight), Monte Carlo (overnight),

Marseille and Barcelona (overnight).

2018

FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:

020 7399 7601 www.crystalcruises.co.uk

ABTA No.V8548

Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade and include port, security and handling charges, which vary by departure. All fares, offers and

itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399

7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for

complete terms and conditions of all offers. ©2019 Crystal Cruises, LLC. Ships’ registry: The Bahamas.

sellingtravel.co.uk


17

• Amazing prizes •

The 2019

awards

finalists

Airlines & Airports

airLine to the far east:

Cathay Pacific , Japan Airlines,

Singapore Airlines, Thai Airways,

Vietnam Airlines

airLine to north ameriCa: Air Canada,

British Airways , Delta Air Lines, United

Airlines, Virgin Atlantic

airLine to Latin ameriCa & the

CariBBean: Air Europa Lineas Aereas,

British Airways, LATAM Airlines, Norwegian,

Virgin Atlantic

airLine to the miDDLe east: Emirates,

Etihad Airways , Gulf Air, Oman Air,

Qatar Airways

airLine to inDia & the inDian oCean:

Air Mauritius, Air Seychelles, Emirates, Etihad

Airways, Qatar Airways

airLine to europe: Air Malta,

British Airways, easyJet, Jet2, Croatia Airlines

airLine to afriCa: Royal Air Maroc,

Ethiopian Airlines, Kenya Airways,

South African Airways, Tunisair

airLine to austraLasia & the paCifiC:

Air New Zealand , Fiji Airways, Korean Air,

Philippine Airlines, Qantas Airways

airLine for Business CLass:

All Nippon Airways (ANA), Etihad Airways,

Garuda Indonesia, Hainan Airlines,

Qatar Airways

airLine for premium CLass:

Air New Zealand, British Airways, China

Southern Airlines, Lufthansa, Virgin Atlantic

airLine for eConomy CLass:

El AL, EVA Air, South African Airways, Thai

Airways, Turkish Airlines

overseas regionaL airLine:

Avianca, Bangkok Airways, Fiji Airways,

Westjet Airlines, Virgin Australia

overseas airport: Amsterdam Schiphol,

DFW Airport , Dubai International Airport,

Hartsfield-Jackson Atlanta International

Airport, Singapore Changi

uk airport: East Midlands Airport,

Liverpool John Lennon Airport, London City

Airport, London Gatwick, Manchester Airport

vote to WIN...

A stay at Reef Villa

& Spa

Indulge in some spa treatments or

find your zen practicing yoga while

staying at the peaceful Reef Villa

& Spa in Sri Lanka.

reefvilla.com

2018 WINNer

aIrlINe to North amerIca

It’s a real honour for

us to be nominated

again, so a big thank you to

our travel agent community.

We’ve been raising awareness

of our new flights and cabins,

in addition to our nomination,

through training sessions and

via email. Hopefully

this will help us win

again!”

Nadia Clinton

Delta Air Lines

sellingtravel.co.uk


18

Destinations

City Break: Abu Dhabi, Hong

Kong, Lisbon, Macao, Tel Aviv

Destination for Beach – Long Haul:

Bali, Cook Islands, Mauritius, Philippines,

Saint Lucia

Destination for Beach – Short Haul:

Bulgaria, Cyprus, Greece, Israel, Jersey

Destination for Wildlife & Nature:

Belize, Botswana, Costa Rica, Peru,

South Africa

Destination for Soft Adventure:

Australia, Canada, Chile, Namibia,

New Zealand

Destination for Spa & Wellness:

Dubai, India, Malta, Maldives, Thailand

Destination for Weddings &

Honeymoons: Barbados, Cyprus, Jamaica,

Mauritius, St. Kitts

Destination for Eco Friendly

holidays: Australia, Costa Rica, Kenya,

Nicaragua, Norway

Favourite Training Event/

Roadshow: Caribbean Tourism

Organization, Tourism Authority of Thailand,

Destination New South Wales, Visit Orlando,

Visit USA

2018 Winner

destination for soft adventure

It’s great that agents

recognise Canada’s

appeal as an adventure

destination and we feel

honoured to have been voted

for. We're working with our

provincial, territorial, airline

and tour operator partners to

support agents

booking Canada."

Nim Singh

Destination Canada

Tour Operators

Tour operator to Africa:

African Pride, Cosmos, Gambia

Experience, Kuoni, Somak Holidays

Tour Operator to Australasia & the

Far East: APT, Collette,

G Adventures, Jetset Holidays,

Premier Holidays

Tour Operator to Europe & North

AfricA: Balkan Holidays, Inghams, Jet2

Holidays, Shearings, Titan Travel

Tour Operator to India & the

Indian Ocean: If Only, Explore, Osborne

& Ebel, Premier Holidays, Travelpack

Tour Operator to Latin America &

the Caribbean: Cox & Kings,

G Adventures, Journey Latin America,

Latin Routes, Wendy Wu Tours

Tour Operator to the Middle East:

Emirates Holidays, Gold Medal, If Only,

Mercury Holidays, Travel 2

Tour Operator to North America:

Cosmos, Funway Holidays , North America

Travel Service , Premier Holidays,

USAirtours

2018 Winner

short haul escourted tours

This award was the

first from the readers

of Selling Travel, so we were

absolutely thrilled to be

recognised and to win

amongst such stiff

competition. We launched our

summer brochures earlier

than ever this year and added

new destinations, tour-only

options and beach

extensions."

Richard Forde

Newmarket Holidays

For Long Haul Escorted Tours:

Cosmos, G Adventures, Riviera Travel,

Titan Travel, Wendy Wu Tours

For Short Haul Escorted Tours:

Newmarket Holidays , Riviera Travel, Scenic

Cruises & Tours, Saga Holidays, Shearings

For Senior Travellers: Fred. Olsen

Cruise Lines, Leger Holidays, Inghams,

Saga Holidays, Shearings

For Solo Travellers: G Adventures,

Just You, Saga Holidays, Trafalgar Holidays,

Titan Travel

vote TO WIN...

A stay at Ness Walk

Be treated to a luxurious one-night

stay (worth £400 – £800) at the new

five-star Ness Walk Hotel in

Inverness, Scotland. You'll enjoy

Champagne and canapés when

you arrive.

nesswalk.com

sellingtravel.co.uk


19

#TLV

The Perfect Winter Holiday

at A Perfect Price

LON

TLV

MAN

TLV

Round trip Round trip

from £ 260

from £ 245

Book your Flight now!

Contact your travel agent or call us at 020 7624 9708

or go online at www.elal.co.uk

*Travel Period starts 1.11-31.3.2019

Round trip includes a meal and Hand luggage

sellingtravel.co.uk


20

PLEASE VOTE FOR US

TO WIN

BY VISITING: WWW.SELLINGTRAVEL.CO.UK

AIRLINE TO EUROPE

- JET2.COM -

TOUR OPERATOR TO

EUROPE & NORTH AFRICA

- JET2HOLIDAYS -

THANK YOU FOR YOUR

CONTINUED SUPPORT!

*Terms and conditions apply. Please see Jet2holidays trade website for full details.

19-08-164 Untitled-8 • 1Selling Travel Advert - 277mm x 190mm.indd 1 sellingtravel.co.uk

20/08/2019 17:13 17:23


21

Cruising

Ocean Cruising – Short

Haul: Cruise & Maritime

Voyages, Hurtigruten, Fred.Olsen Cruise

Lines, MSC Cruises, Saga Holidays

Ocean Cruising – Long Haul:

Cunard Line , Celebrity Cruises, Princess

Cruises, Royal Caribbean, Silversea, Riviera

Travel

River Cruising – Short Haul: A-ROSA,

CroisiEurope, Fred.Olsen Cruise Lines,

Newmarket Holidays, Crystal Cruises

River Cruising – Long Haul:

Crystal Cruises, Viking Cruises, Scenic

Cruises & Tours, Titan Travel, Uniworld

Boutique River Cruise Collection

Hotels

Hotel/Group in Africa:

Accor Hotels, Hilton, Protea

Hotels, Sun International, Taj Hotels

Hotel/Group in Australasia & the

Far East: Dusit Hotels & Resorts,

Centara Hotels & Resorts , Hyatt Hotels &

Resorts, Meritus Hotels & Resorts,

Shangri-La Hotel & Resorts

Hotel/Group in Europe & North

Africa: Hyatt Hotels & Resorts, Iberostar

Hotels & Resorts , Movenpick Hotels &

Resorts, Maritim Hotels , NH Hotel Group

Hotel/Group in North America:

Fairmont Hotels and Resorts, Hyatt Hotels

& Resorts, Kimpton Hotels & Restaurants,

Marriott International, Wyndham Hotel

Group

Hotel/Group in Latin America & the

Caribbean: AM Resorts, Belmond, Elegant

Hotels, Iberostar Hotels & Resorts, Sandals

Hotel/Group in India & the Indian

Ocean: Attitude Hotels, Beachcomber,

Fairmont Hotels, Lux Hotels, Sun Resorts

Hotel/Group in the Middle East:

Atlantis, Dukes Dubai, JA Jebel Ali Beach

Resort, Ritz-Carlton Ras Al Khaimah, W

Hotels

Hotel/Group All-Inclusive:

AM Resorts, Club Med, Hard Rock Hotels All

Inclusive Collection, bodyholiday Saint Lucia,

Sandals

2018 Winner

hotel/group all-inclusive

Our travel agent

partners are integral

to the success of our business

so knowing that it was them

who voted for us to win this

award really meant a lot.

We're working harder than

ever to see and train as many

agents as possible

as well as host

them"

Graham Brooks

Hard Rock Hotels

Vote TO WIN...

Food tour tickets

Eating Europe is offering food tours

(worth £180) with a choice of

locations in London, Amsterdam,

Prague, Paris, Rome, Naples,

Lisbon, Strasbourg or Florence.

eatingeurope.com

2018 Winner

ocean cruising

All of our business

comes through the

trade so to be recognised by

them as the best is the

greatest accolade

we could possibly

receive"

Elaine Gillard

Crystal Cruises

sellingtravel.co.uk


22

sellingtravel.co.uk


23

Best of the Rest

Ticket Provider:

Attraction World,

Do Something Different, Holiday Extras

Rail: Belmond, Blue Train, Eurostar,

Great Rail Journeys , Rocky Mountaineer

Car Hire: Avis Budget Group, Affordable Car

Hire, Alamo, Flexible Autos, Your Car Hire

UK Holidays: Butlins, Hoseasons, Shearings,

Warner Leisure Hotels

Vote TO WIN...

Aussie travel essentials

Destination New South Wales is

providing a bag of the ultimate travel

accessories, including a Vivid Sydney

iPad case, plus a lightweight

Sydney-themed beach towel.

visitnsw.com

This year...

You may have noticed that we've changed a few things this year, which we

hope reflects this ever-changing travel industry. There is a new award up for

grabs in the Destinations category, one for the most eco friendly destination.

We've also reflected the significant growth and importance of the cruise industry,

with short haul and long haul sub-categories in the awards for the best river and

ocean cruise providers. Plus, see below for details on our separate trade rep category.

Happy voting! sellingtravel.co.uk/awards/vote

2018 Winner

travel uni training programme

Thailand Expert has

been continuously

developed over the last four

years, taking into

consideration agent feedback.

We are pleased to say that to

date we have 5,800 travel

agents and sales consultants

engaged with our Thailand

Expert training and hope to

increase these

numbers over the

next year."

Chris Lee

Tourism Authority of

Thailand

Who stands out

from the crowd?

NEW FOR 2019:

Nominate your best TRADE REP

This new category in the 2019 Selling Travel Agents Choice

Awards will recognise the very important role of trade

reps. We want you to nominate those people that support

you most and go the extra mile to help you sell more

travel.

You can nominate just one of your favourite trade reps

or a different rep in each of the sub categories which

recognise those representing airlines, cruise lines, hotels

& resorts, tour operators and tourist offices

Trade Rep

Visit sellingtravel.co.uk/awards/tradereps

sellingtravel.co.uk


Who’s top of the pops?

To help you decide, meet with your travel industry favourites at

our Selling Travel Agents Choice Awards events next month

London, October 7 Leeds, October 8 Manchester, October 9

• MEET a selection of the finalists in

our awards - tour operators, hotels,

airlines, cruise lines, destinations

and more will attend

• WIN one of a fantastic selection of

prizes up for grabs supplied by

every event partner

• CATCH-UP with industry colleagues

and enjoy our hospitality

Sign up now at:

sellingtravel.co.uk/events


Smile

all

the

stay.

All our hotels are in dreamlike settings, but if we can go the extra step, rest assured that

we have what it takes to surprise you, over and over again, so you’ll keep wondering what’s next?

MAURITIUS • RÉUNION • MALDIVES • CHINA • TURKEY • VIETNAM • U.A.E • ITALY

Untitled-1 1 22/08/2019 08:43

LUX_TravelAgentChoiceAwards.indd 1

8/28/18 4:53 PM

AN EXPERIENCE AWAITS IN

OVER 1,000 LOUNGES WORLDWIDE.

With Gold status, you and a guest can enjoy more lounges than any other alliance

including our relaxing lounges at London Heathrow Terminal 2.

To learn more, visit our dedicated UK website at staralliance.co.uk


26

BEEN THERE, DONE THAT

Training, events and fam trips

Agents ride into the

Calgary Stampede

Prestige Canada hosted four agents on a

three-day visit to Calgary, Canada, where

they experienced the city's famous

Stampede, a 10-day-long celebration

of Western heritage, spirit and First

Nations culture.

Embracing the theme, they donned

cowboy hats to enjoy the rodeo and

chuckwagon races and also had

a behind-the-scenes tour of the

Grandstand Show.

While in the city, the agents explored

some of its tourist attractions such as

the Calgary Tower and Heritage Park.

They also made a stop at Studio Bell –

home of the National Music Centre.

prestigecanada.co.uk

Thailand grows

bookings…and trees

Thanks to agent bookings, 70 trees were

planted in Thailand's Khao Sok National

Park this summer.Gold Medal, Travel

2 and the luxury tented jungle camp

Elephant Hills ran a partnership incentive

throughout April and May which saw

agents make 70 bookings to the camp

– resulting in 70 trees planted. Elephant

Hills is an eco retreat which looks after

elephants and sponsors veterinary

training at the local Elephant Hospital.

goldmedal.co.uk travel2.com

elephanthills.com

Missouri completes

trade mission

Delegates from the cities of St Louis,

Kansas City, and Independence joined

Ward Franz, Director of Tourism for

Missouri (third from left) on the state's

recent UK mission. Agents from Ascot

Travel, American & Worldwide Travel,

Major Travel and Travelpack were

updated on some important anniversaries

taking place in the state, including the

100th anniversary of Prohibition in

2020 and the bicentennial of Missouri

becoming the U.S.'s 24th state (in 2021).

visitmo.com

Agents master

Jamaican jerk

The Jamaica Tourist

Board offered agents

from Flight Centre, Best

At Travel, Not Just Travel,

Stoke Newington Travel

and Exsus a taste of the

Caribbean with a jerk

cooking masterclass and

learnt all about the island's

most popular dish. The

JTB's Donovan Donaldson

was on hand to provide

some essential destination

training and key selling tips

as well.

visitjamaica.com

Have you enjoyed an interesting trade event or been on

a trip or fam that you would like to see featured on this

page? Email editorial@bmipublishing.co.uk

sellingtravel.co.uk


Golf

ggat

Meet... STEVE FREWIN

Director, A Golfing Experience

Consortium hosts a BRIGHT

summer workshop

Thirty agents from 15 agencies joined BRIGHT at its

summer workshop and dinner in Ipswich, which raised

£208 for the Ipswich Hospice. The workshop, hosted by

BRIGHT members Kirker Holidays, First Class Holidays,

Exodus, Veloso, Viking Cruises, Cox and Kings, African Pride

and Sunvil, encouraged the consortium’s independent

agents to discuss their marketing initiatives and business

development plans.

brightconsortia.com

Qatar hits the green

In a bid to promote Qatar as an up-and-coming golf

destination, the tourist board co-hosted a golf day with

partners Discover Qatar, Qatar Airways, Education City

Golf Club and Doha Golf Club. The event brought together

40 UK trade, including golf specialists from Exclusive Golf,

GolfHolidays.com, Golf Breaks, Kenwood Travel and Audley

Travel. The newly opened Education City Golf Club in Doha,

features the first Trackman driving range in the city, as well

as a power tee and indoor putting green. visitqatar.qa

WHERE THE GRASS IS GREENER

I’m trying to concentrate as I tee off from the 18th hole

at the Royal St. Kitts Golf Club, but I'm slightly distracted

by my surroundings. I’ve just enjoyed two holes with the

Caribbean Sea lapping on one side and another three with

uninterrupted views of the Atlantic Ocean. As far as golf

courses go, this is pretty spectacular.

Golf is highly regarded on the island and this is reflected in

the quality of the course. The grass is immaculate, fringed by

palm trees, and I can't help but marvel at the layout, which

features 80 bunkers and ten water hazards - they don't make

it easy for you!

But the course isn't just

for serious golfers, lessons

are available for beginners

and there's a great driving

range for those that just

want to practice their

swing. And what better

motivation to finish than

the 19th hole (the bar) on

the beach!

ADMIRALS CUP

The highlight of the golfing calendar has

to be the annual Admirals Cup, St. Kitts' premier event for

visiting golfers. The Am-Am Division of the five-day team

tournament from February 1-6, 2020, features teams of two

amateurs competing against other pairs from across the

U.S., Canada, UK and the Caribbean. It's a great opportunity

to bring people together from across the world to celebrate

the sport and the event's 10th anniversary. Attendees will

also cross over to sister island Nevis to compete on the

Robert Trent Jones II championship course at the Four

Seasons Resort. Take it from my experience, that hole-in-one

is harder than it looks!

New £50 incentive for your bookings.

Visit StKittsRewards.com

sellingtravel.co.uk


28

FOUR-SIGHT

Our columnists

While many of

their clients take

a hard-earned

holiday this

summer, agents

are beefing up

their training.

We ask our

columnists how

they manage

their professional

development.

Mandraki-Elias beach,

Skiathos

Agents out in force

at the Yorkshire

Travel Ball

Experiential

training is

better than

sitting in front

of a PowerPoint

AS I write this I'm reflecting on an afternoon

of ‘How to sell Luxury Travel’ with The Travel

Network Group at The Ivy in London.

It was a great few hours, with Q&As from

key tour operators in the market and a

discussion about the word ‘luxury’ and

whether that is an appropriate term for our

'discerning customers' (a term coined by Ted

Wake of Kirker Holidays).

It's days like these which get my brain

whirring and are extremely beneficial to

my professional development. It's a chance

to learn more and ask questions about

running a business and what I can do to keep

improving my service and my sales.

I find experiential training so much better

than sitting in front of a PowerPoint. It's also

a chance to swap ideas and learn from other

agents and companies – essential when

working in a small, independent agency.

Travelling is also a key to training: up to

date, first-hand information and experience

helps you to develop as an agent. And who

doesn’t love a trip away?

I'm just back from Greece and it has reignited

my love for the people, culture and

lifestyle (not to mention the food).

Returning from such a a trip, I always feel

enriched personally and professionally. My

passion for travel is stoked and, moreover, I

can sell Greece with even more confidence.

Next, I'm heading to Québec with Air

Transat and Québec Original. Roll on a chance

to explore more of Canada, a country I love,

with industry colleagues. Happy travels!

I HAVE only been in travel for 13 years and

am totally focused on river and small ship

cruising, a relatively tiny niche, and yet I am

still learning every day about new ships, new

operators, new regulations, etc.

I am in total awe of all those agents who

sell everything from cross-Channel ferries

to safaris, from skiing to package beach

holidays... How do they learn to sell such a

range of product?

Training needs to cover a number of

elements if an agent is going to be at all

competent – from basic regulations and trade

associations through to detailed product

knowledge. I find old-fashioned reading to

be the best way to brush up on the everchanging

industry. Group discussions with

I find

structured

online training

much more

effective

my fellow GoCruise franchisees also help sort

out the total mess of regulations we face in

the cruising sector. Webinars are useful in

that they can be joined from the desk, but

the standard of so many is, frankly, poor

with people just reading from a PowerPoint

presentation. I find structured learning

through online training much more effective.

However, nothing beats actually

experiencing a new product. Hence I am now

confident in selling the new AmaMagna, a

double-width river cruise ship, after a week

sailing the Danube. I believe it will attract

many ocean cruisers looking for their first

river cruise.

THE FAMILY BUSINESS

Anneka Desrosiers

Southern Cross Travel,

East Sussex

THE CRUISE SPECIALIST

James Hill

Go Cruise, Cruise specialist,

Worcestershire

sellingtravel.co.uk


FOUR-SIGHT

29

Our columnists

Having the

support of a

consortium has

allowed us to

grow quickly

AT VENTURE Travel we are regularly visited

by reps from numerous different sectors of

the travel market.

What is great about these visits is that we

not only get to meet with suppliers who

we regularly book with but also suppliers

whose product we hadn’t considered selling

or had little knowledge of.

The fact that these companies take the

time to come and talk to us face to face

shows how lucky we are as agents to be

in an industry where help is always at

hand – whether you need to improve your

product knowledge or find solutions to any

problems you may have.

Although it might feel like it sometimes,

you are never actually on your own.

This leads me into my next point, which

is about being a member of the Global

Travel Group, a consortium for independent

agencies. The team has been amazing in

supporting us grow the business since

starting two years ago. Before we launched

they provided us with a two-week training

course, running through all the systems,

suppliers and back office programmes they

offer. We still have regular contact with

the Business Development Manager and

the Commercial and Finance teams, which

makes running the business much easier

for us. Having such great relationships

with Global and our suppliers is something

we really value – without their support

we wouldn’t have been able to grow the

business as fast as we have done.

THE ONLINE AGENCY

BEN & HUGH

Venture Travel, Mold,

North Wales

I HAVE to start by addressing the sad news

about the collapse of Super Break. They were

a great company with some fantastic staff. I

hope they all find new jobs soon.

On a more positive note, the Yorkshire

Travel Ball was a roaring success – and

thank you to Selling Travel for sponsoring

the magician. We raised £4,500 in total,

which was split between the Greek Cat

Welfare Society, Soi Dog Foundation, SOS

Wildlife, Starlight Barking Trust and Santorini

Donkeys. We also donated £500 to Cancer

Research in the name of Rachel Dawson from

Millhouses Travel in Sheffield, who sadly lost

her own battle in June. I’m already preparing

for next year's bash, which will be held on

July 16 at The Village Hotel, South Leeds.

I think training is vital for travel agents and

should be done on a regular basis as things

are changing all the time. In the past it was

something you did as and when a rep called

in. But why not open late once a month to

allow for staff training, and arrange a rep to

come in and update you on their products?

There's also an abundance of online

training programmes which can be done

when time allows – these are particularly

important for homeworkers.

I still think one of the best training tools is

to go on a fam trip. It allows you to paint a

picture to your customer, which makes it so

much easier to sell.

Training keeps us progressing

professionally, which leads me to my thought

of the month: 'Don’t be afraid to go out on a

limb, that is where the fruit is.'

Why not open

late once a

month for staff

training?

THE HOME WORKER

Sandy Murray

Sandy's Travel Escapes

James experiences

the AmaMagma

Ben and Hugh with the

Global Travel team

Sandy at the Yorkshire

Travel Ball with Jessica

Pook from Selling Travel

Next month:

Tui aren't going to

scrap brochures

after all. But are

they integral to

selling travel?

Su

sellingtravel.co.uk


30

ON LOCATION

Transylvania, Romania

Myths & legends in Eastern Europe

BY SUE BROAD, SALES CONSULTANT

TRIANGLE TRAVEL LIMITED

So firmly entrenched are we in the

'Dracula myth' that some believe

Transylvania isn't a real place! But it

is a region of Romania and, yes, there

actually was a real Dracula – Vlad

Tepes, also known as Vlad the Impaler.

While the myth is exaggerated for

the tourists Romania is still a

fascinating country with some

truly unique sights.

I discovered the region

on a Cox & Kings fam

trip, visiting the old

towns of Brasov and

Sighisoara, with narrow

cobbled streets, wonky but

brightly painted buildings,

covered wooden walkways and

ornate clock towers.

A stop at Cluj Napoca, one of the

bigger cities, provided a slightly more

modern feel. Home to an opera house,

theatre and vast museums, it's a great place

to discover the culture and history of the

area. A great example of Romania's history

comes in the form of the Alba lulia's citadel,

with its Roman remains still visible.

Viewed from the air, the citadel resembles

a seven-pointed star and is one of the most

historically important cities because it is

where Transylvania unified with Romania.

Bucharest, in the Wallachia region,

is dominated by Ceausescu's Palace of

Parliament (one of the biggest buildings in

the world). It has the buzz of Paris, but still

retains pockets of

the ancient city

down narrow

lanes.

Transylvania is

well known for its

castles, particularly the

beautiful Peles Castle – a

royal palace with its amazing

woodwork and carvings. Bran Castle

(traditionally known as Dracula's Castle)

was our next stop, followed by the Prejmer

Fortified Church, built of wood and utterly

untouched since the 1300s. Tiny rooms

where families sheltered in troubled times

have been left just as they would have been.

It's really quite moving.

A visit to the Salina Turda salt mine is a

must. Walk amongst its 300-foot cavern

and you'll come to the lake at the bottom,

where people boat in the semi darkness and

play snooker and bowls on the upper level!

Apparently the atmosphere here is good for

respiratory problems so people visit to 'take

the air', despite it being underground.

The hotels in the cities are all very

TRANSYLVANIA

comfortable and modern but are

a little more rustic in the villages,

which I think adds to their charm. The

food is very meat based – sausages are very

popular – with pickled vegetables, lots of

lovely salads and amazing cakes and breads.

It is a really great place to send clients who

are always looking for something different.

It's unspoiled, with a long, interesting history

and a touch of spookiness on the side!

Romania is reached in two hours on a

direct service from Heathrow with

British Airways.

Clockwise from top left: The Shoemaker's Tower Bran Castle or Dracula's

Castle; Vlad the Impaler's birthplace in Sighisoara; Voronet, one of

Romania's painted Monasteries; the Cox & Kings fam group

sellingtravel.co.uk


16 AUG – 30 SEP 2019

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*Terms & Conditions Apply. *Limited availability


32

agents talk

Selling Travel listens

This month #agentstalk about...

Get social with us: SellingTravel SellingTravelmag @sellingtravmag

Travel Agent rants & raves

This month Jenny Jackson asked: "With the very sad news of the collapse of

Super Break is there a gap in the market when it comes to UK breaks?"

Agents

overheard

Jenny Jackson

Founder of Luxury

Travel Guru

“I can't imagine UK travel

without Super Break. I really

hope an investor sees what

a good brand it is for the UK

travel market."

“It's always been a solid choice

for UK hotel breaks since I

started in retail nearly 30

years ago."

"It would be great if Super

Break is saved but it needs

to solely concentrate on UK

short breaks. Forget European

packages and go back to the

basics!"

"It was a company that always

dealt with any issues, on the

rare occasion there were any,

and was so agent friendly."

"Years ago there were so many

to choose from: Highliffe,

Rainbow, London Travel

Service and Golden Rail. I

think most have merged into

one now."

"We have a UK hotel booked

for a clients' golden wedding

anniversary and it isn't

covered by ABTA, but we have

already paid Super Break. We

now have to pay for the hotel

so the clients don’t lose out -

and it was an expensive hotel!"

"We had to turn a customer

away recently. They wanted a

rail break with Super Break and

we hadn't any alternatives to

switch-sell to."

"It shows the huge problem in

travel: when companies are

profitable but the parent

company is not."

"Well that’s a

new one... A guy

asking if he can take

his two pet hamsters

on a cruise with him!"

“I had someone

who wanted to

purchase a seat

for their

goldfish bowl”

"Client said: 'the flight time

doesn't work for me. Could

you ask the airline to go a few

hours later or delay the

flight for us?' Er, sure..."

"'Can I pay £200 now

and the rest when i

get back?' No"

TM

10nts - Golden Triangle & Goa, India

0208 585 4020

holidays@travelpack.com

DELHI AGRA JAIPUR GOA

Package includes flights, accommodation, sightseeing, English speaking guide & transfers.

Travel : 1 Oct 19 - 9 Dec 19 / 16 Jan 20 - 31 Mar 20

fr£2565pp

Untitled-10 1 13/08/2019 15:57


IN THE OFFICE

33

with Matt Pattinson - TUI

The Next chapter for new TUI store

TUI has just opened a new store in

Sheffield, the first to be located within

a Next retail store. Manager Matt

Pattinson tells Selling Travel how a prime

location in The Moor shopping centre is

attracting a new kind of customer.

"Sheffield City Centre and the whole

catchment area of Sheffield is really

important to TUI. The area supports a

number of our regional flying bases,

including Doncaster Sheffield, Manchester

and East Midlands airports. Over half a

million people are in the catchment area

of Sheffield and therefore it is important

that we are well represented in the area.

"The redevelopment of The Moor (shopping

centre) has driven the majority of shoppers

in Sheffield to that area of the city - it has

attracted millions of visitors in the last year

alone - and it was a great opportunity to be

involved in such a prestigious development.

It’s also great that this is first

TUI store within Next,

something new and

exciting for us."

Loyalty pays

'We know from

speaking to our

customers that many

of them still prefer

face-to-face contact

and having that peace of

mind that comes from going into a store

and discussing their holiday. Over the years

we have adapted our service proposition

SHAUN FLANNERY

Our customers still

prefer face-to-face

contact

to suit the changing requirements of our

customers, always ensuring that we put

them at the heart of everything we do. We

share our knowledge and expertise as well as

being there with them for every step of their

journey, as and when they need us.

"Through all the developments in recent

years we have been able to enhance

our customers’ experiences

resulting in brand loyalty and

customer retention.

"Our culture of honesty

and transparency, looking

after customers and being

empowered to help solve

any issues on the spot, should

any arise, really does help our

customers ‘discover their smiles’. I

also believe our commitment to opening

new and exciting stores like the one in

Sheffield makes us different to many other

travel agencies."

Career highlights

"This year I am seeing customers looking for

more regular, shorter breaks to allow them

to escape more often.

"There is a late booking market and midhaul

destinations seem popular this year.

"I have also helped many customers book

somewhere new for the first time. Customers

are increasingly wanting something that they

haven't experienced before.

"My proudest moment as a travel agent

has to be winning TUI store of the year

when I was a Team Manager at our Sheffield

Meadowhall store. I also won Regional

Deputy Manager of the Year a few years ago,

which to me it is a testament to my hard

work and dedication. I am very proud to be

a travel agent for TUI and look forward to

seeing this new store in Sheffield thrive."

sheffieldpinstone@tui.co.uk

TM

13nts , Kenya Sarova Safari & Mauritius

0208 585 4020

holidays@travelpack.com

LAKE NAKURU NATIONAL PARK MAASAI MARA MAURITIUS

Package includes flights, accommodation, sightseeing, game drives, English speaking guide & transfers.

Travel : 19 Aug 19 - 10 Dec 19

fr£4199pp

Untitled-10 1 13/08/2019 15:58


34

TRAVEL PEOPLE

on the move

MEET...

Abi Northage

Agents Relationship Manager,

Experience Travel Group

Why appoint an Agents

Relationship Manager?

ETG has experienced 20%

growth in agent bookings in

the past year. The new role

allows us to give agents a

focal point for their queries,

send dedicated marketing

collateral and resources,

and offer support.

What’s your focus?

To get to know our agents

personally, understand how

they run their business and

make sure we are giving

them what they need.

Why book with ETG?

To provide something

different for clients and the

importance, commitment

and emphasis we put on

our agent relationships.

IAIN RAEPER

TO: Senior Product & Commercial

Manager, Leisure, EFR Travel Group

Iain will be overseeing all

product and contracting

for the brands within the

Leisure Division. These

include the Luxury

Worldwide Collection,

Luxury Worldwide

Collection Cruise, and

Elegant Golf Resorts'

bespoke holidays.

DAVID POPE

TO: Head of Sales and Training,

Not Just Travel

David helps franchisees

build successful travel

businesses. He specialises

in discovering the right

people, delivering effective

onboarding programmes

and then working on

longer-term development.

He is also the co-founder

of Equator Learning.

PAULINE THOMSON

TO: Regional Sales Manager,

Celebrity Cruises

Pauline will keep agents in

Scotland and Northern

Ireland up to date with

campaigns, incentives, and

initiatives as well as

arranging ship visits. She

will also be promoting

Celebrity's training

programme ‘Passport’' on

Celebrity Central.

What’s your travel tip?

Travel curious and enjoy

the unexpected!

STEVE HARRIS

NATASHA JONES

RICHARD GAMBER

TO: Regional Sales Director, Rocky

Mountaineer

TO: Business Development Manager,

SAGA Travel

TO: Supplier Partnership Manager,

JTA Holidays

Steve joined Rocky

Mountaineer in 2018 as

Business Development

Manager and has quickly

progressed to Regional

Sales Director. He will

work closely with the sales

team and trade partners

to ensure that business

momentum continues.

Natasha Jones joins Saga's

trade team of 10 and will

support developing agent

partners in growing their

Saga business. The move

brings her back to the

trade team after two years

away, which was spent

travelling followed by a

spell with STA Travel.

With over 25 years’

experience in the travel

industry, Richard’s focus

will be to provide a range

of marketing and support

options for JTA’s supply

partners. He will also

reach out directly to JTA’s

independent agent

network.

Have you just got a new job and want agents to know

about it? We'd love to hear about it.

Email: editorial@bmipublishing.co.uk


DON'T

MISS OUT...

Register

today!

Develop your USA experience

REGISTER NOW TO ATTEND • VISITUSAROADSHOW.COM

Win one of

three fantastic

trips to the

USA!

NEW YORK, BOSTON

OR LAS VEGAS

GLASGOW

• United Airlines

to NEW YORK

• 7 nights Cruise

America RV Rental

• Stay at the Moxy

NYC Times Sqaure

LEEDS

• Virgin Atlantic

to LAS VEGAS

• Stay at the Planet

Hollywood Las

Vegas Resort &

Casino

LONDON

• Delta Air Lines

to BOSTON

• Stay at the Moxy

Boston Downtown

THE VISIT USA 2019 ROADSHOW will

take place in Glasgow, Leeds and London

during the early evening of October 1, 2

and 3 respectively. The popular events

have been designed to maximise the

networking opportunities for both agents

and exhibitors. All three Roadshows are

being held in selected premium hotels where

GLASGOW

Tuesday October 1

RADISSON BLU GLASGOW

THE VENUES

LEEDS

Wednesday October 2

LEEDS MARRIOTT HOTEL

30 Visit USA exhibitors and agents can

exchange information and discuss business

development opportunities. Food and drink

will be provided. The format will include

speed networking - which will see agents

visiting all exhibitors – goody bags and a

holiday to the USA will be up for grabs at

each location (see left for prize details).

Early evening, from 6pm onwards

2019 EXHIBITORS

LONDON

Thursday October 3

CANARY RIVERSIDE PLAZA HOTEL

AMTRAK VACATIONS • BRADLEY INTERNATIONAL AIRPORT, CONNECTICUT • BRAND USA UK & IRELAND • BROADWAY INBOUND •

CAESARS ENTERTAINMENT • COLORADO TOURISM OFFICE • CRUISE AMERICA RV RENTALS • EXPERIENCE KISSIMMEE • EXPERIENCE SCOTTSDALE •

FLORIDA KEYS & KEY WEST • GREATER MIAMI CONVENTION & VISITORS BUREAU • HANDLERY HOTELS • KENNEDY SPACE CENTRE VISITOR COMPLEX •

MASSACHUSETTS OFFICE OF TRAVEL & TOURISM • MAVERICK AVIATION GROUP, GRAND CANYON & LAS VEGAS • NEW ORLEANS & COMPANY AND

LOUISIANA OFFICE OF TOURISM • NEW SYMRNA BEACH AREA VISITORS BUREAU • PAPILLON GRAND CANYON HELICOPTERS •

SANTA MONICA TRAVEL AND TOURISM • TENNESSEE TOURISM • THE BEACHES OF FORT MYERS & SANIBEL • TRAVEL PORTLAND •

TRAVEL TEXAS • UNITED AIRLINES • UNIVERSAL PARKS & RESORTS • VIRGIN ATLANTIC/DELTA AIR LINES • VISIT HOUSTON •

VISIT NORTH CAROLINA • VISIT SEATTLE • VISIT WEST HOLLYWOOD

Register now

Attend one of the Roadshows by visiting

visitusaroadshow.com


traveluni.com

GDS | TRAINING | REWARDS

Training, competitions, events

THIS MONTH'S TOP STORIES September 2019

Say yes to Yas Island

NEWS

Quick Quiz

Are you an

Aruba

Expert?

1. TUI operate a

direct weekly

flight to Aruba

during the

summer

TRUE / FALSE

AGENTS that complete the

Yas Island Expert training

programme by September 15, 2019

will be in the frame to win a fourday

trip for two to the Abu Dhabi

isle. The programme is the latest

addition to the Travel Uni platform

and includes five modules on

subjects such as Yas Island's three

theme parks – Warner Bros. World

Abu Dhabi, Ferrari World Abu Dhabi

and Yas Waterworld – to the

Formula 1 Grand Prix circuit and its

seven hotels.

yasexpert.com

Incentive

Train to win a

trip to Oman

2. Civil

marriages can

be performed in

Aruba

TRUE / FALSE

Oman Ambassadors I Modules: 5

To celebrate the launch of the Oman Travel Uni

training programme, the Oman Ministry of Tourism is

offering the chance to win a four-night stay for two

at the Shangri-La Al Bandar resort.

Guests will enjoy all the amenities of this luxury

resort on a half-board basis and visit some of

Oman's top attractions, such as its sweeping

deserts and secluded fjords.

For the chance to win agents must sign up and

complete the training by September 30, 2019.

A second prize – afternoon tea for two at the

Shangri-La Hotel at The Shard in London – is up for

grabs for the runner-up.

omanambassadors.com

Find the answer at:

arubaacademy.com

Food for thought

News

This October, diners at the

London Restaurant Festival

could win a gastronomic trip to

Jerusalem in conjunction with

Jerusalem Open Restaurant and

Virgin Atlantic. The prize includes

two return flights to Jerusalem, a

three-night stay at the Inbal Hotel,

tickets to Jerusalem Open

Restaurant events and a tour of

Mahane Yehuda Market.

experiencejerusalem.co.uk

BECOME A THAILAND EXPERT

WIN A HOLIDAY TO THAILAND

Thailandexpert.co.uk

Terms and conditions apply


Training courses to help travel agents and advisers sell more!

Working in partnership

Sell the Cirque

Incentive

AGENTS could be jetting off

to Las Vegas to enjoy two

Cirque du Soleil shows as part of

Do Something Different's latest

booking incentive.

The prize includes return flights

from Heathrow or Manchester with

Virgin Atlantic, three nights on the

Strip at the new Park MGM and

tickets to two Cirque du Soleil

shows of your choice.

To pocket this prize agents must

make a booking for any Cirque du

Soleil Las Vegas show before

September 30, 2019 and email

WIN@dosomethingdifferent.com

with their DSD order number and

'CIRQUE' in the subject line by

October 4, 2019. More bookings

mean a better chance of winning.

discovercirque.com

Time for Thailand

News

Thai Airways has released a

range of travel trade fares to

encourage agents to visit Thailand.

Priced from £441, the discounted

flights are on sale now for travel up

to November 30, 2019, and must be

booked no more than one month

before travel. Agents can fly to

Bangkok, Chiang Mai, Krabi and

Phuket, as well as to other

destinations across Southeast Asia.

thailandexpert.co.uk

Incentive

Qatar specialist I Modules: 5

Connect with

Qatar

If Only and Visit Qatar are

promoting Doha as the ideal

stopover destination by giving

one agent the chance to win

a city break to Qatar’s capital.

The incentive is part of

the Connect With Qatar

campaign, which includes

special offers to twin Qatar with

destinations across Asia and the Indian Ocean.

To be in with a chance of winning the trip, which includes

return flights and accommodation for two, agents need to

make a booking including a stopover in Doha before November

2019. Every booking to Qatar for two nights or more during the

campaign qualifies for £50 on a My Loyalty Card.

tawashqatar.com

COURSE LIST

A-Z of available

courses

ABTA

Alaska

Aruba

Amtrak Vacations

Beaches Resorts

Bourne Leisure

Butlins

Centara Hotels &

Resorts

Cirque de Soleile

Costa Rica

Elegant Hotels

Essential Detail

Fiji

Finland

Flanders

Fort Myers & Sanibel

Haven Hotels

Hawaii

Heritage Resort

Jerusalem

Jumeirah Hotels

& Resorts

Journey Beyond

Las Vegas

Macao

Melia Hotels &

Resorts

New York state

Newmarket Holidays

Oman

Ontario

Qatar

Railbookers

SAGA

Saint Lucia

Sandals Resorts

Seychelles

Simon Malls

St Kitts

Thailand

TIPTO

US Airtours

Veranda Resorts

Windjammer Landing

Hotel

Yas Island

traveluni.com

aruba.com

Untitled-5 1 12/08/2019 10:17


38

destination profile

Cyprus

Aphrodite’s isle isn’t all sun, sand and sea. Kathryn Liston explores the island’s

natural and cultural attractions through its impressive range of driving routes

Hold on tight! I’m bouncing around

in the back of a jeep. No, it’s not the

poor state of the roads – the road

system around the entire island is

excellent. I’m on a jeep safari of the

protected Akamas nature reserve, a

vast wilderness of steep-sided cliffs,

deep limestone gorges and shimmering

sandy bays to the north of Paphos.

I keep my eyes peeled for eagles,

falcons, green and loggerhead turtles and

400 species of wild flowers, many endemic

to the island.

Agile wild goats keep me company in the

Avagas Gorge, springing up the steepsided

limestone walls to a cacophony of

cicadas and bird song. We look down on

beautiful Lara Bay, but its infamous turtles

which return to lay their eggs each year

are not at home.

After a typical lunch meze of dips, squid

and barbecued meats, we enjoy a swim

in the clear waters of the remote Fontana

Amorosa, but Aphrodite, and the lovers

she seduced here, are not at home either.

Charmed by the region’s raw natural

beauty, the next day I hire a small motorboat

in Latchi and pootle along the

coastline to the Blue Lagoon where the

bright azure hues assault my senses.

With so many amazing places to explore

on the island, the following day I hire a car

and take to the open road.

THEMED DRIVING ROUTES

The Aphrodite Cultural Route is one of

several self-drive themed routes. It visits

LIMASSOL

PISSOURI VILLAGE

historic sites, museums and artefacts

associated with the goddess of love, such

as Kouklia, Amathus and Kition, providing

visitors with an insight into her mythology,

rituals and character.

The Antiquity Cultural Route takes in the

UNESCO neolithic settlement, Choirokoitia,

near Limassol; the grand Greco-Roman

Kourion amphitheatre (second century BC);

and the Archeological Park’s Roman villas

and stunning mosaic floors in Paphos.

Other cultural routes focus on Venetians

OIKOS, TROODOS MOUNTAINS

CYPRUS TOURISM ORGANISATION

CYPRUS TOURISM ORGANISATION

THE BLUE LAGOON

ORANGE GROVE

in Cyprus, the history of copper and

eastern and western culture.

Boutique wineries, vineyards and

museums, including the Wine Museum in

Erimi, are featured on seven signposted

wine routes. Cyprus is one of the world’s

oldest wine-producing countries, and

the desert wine, Commandaria, that it

produces has been around a long time too.

RURAL VILLAGES

To encourage holidaymakers to enjoy

a taste of authentic Cyprus, the Travel

Foundation and Cyprus Sustainable

Tourism Initiative have developed six

self-drive village routes which showcase

traditional crafts.

Extending from Farmagusta in the east

to Akamas in the west, the tours visit local

businesses, such as the Oleastro Olive Park

and Museum, the rose-producing village of

Argos, the lace-making village of Lefkara,

the red earth villages of Kokkinochoria and

windmills of Farmagusta.

A booklet outlining village festivals,

events and places to buy local crafts is

sellingtravel.co.uk


40

destination profile

Top Spots

Kourion

A magnificent Greco-

Roman amphitheatre

built in the 2nd century

BC is the centrepiece of

this ancient city-kingdom,

which also haa villas with

5th century mosaic floors

and a bathing complex.

Tombs of Kings

This vast complex of

underground burial

chambers is carved out

of solid rock, some with

ornate Doric pillars.

It dates back to the

Hellenistic and Roman

periods

Nicosia

Surrounded by 16th

century Venetian

fortifications, visitors will

find ancient churches,

medieval buildings and a

maze of narrow streets.

quaint old town of Laiki

Yitonia.

Hala Sultan

Tekke, Larnaca

By a salt lake awash with

flamingos, this mosque

was built over the tomb

of Umm Haram, believed

to be the sister of the

prophet Mohammed’s

foster mother.

Troodos

Mountains

A paradise for walkers,

bird watchers and cyclists

and cool respite for

day-trippers who flock to

the town, Platres. Check

out the 3km Kalidonia

walking trail.

BOOK IT WITH… OLYMPIC HOLIDAYS

A seven-night holiday at the adults-only

Amarande Hotel, which opens in June 2020,

starts from £657pp based on two people

sharing a deluxe room on a half-board basis

and travelling on June 2 2020 from Gatwick.

The four-star hotel is 300 metres from

Maistrali beach and a short walking distance

from Ayia Napa’s buzzing centre.

olympicholidays.com; 0208 492 6868

MEDITATING ON THE MED

available from csti-cyprus.org.

Visitors staying in Larnaca next winter

(November to April) can enjoy a host of

traditional village crafts such as basket

weaving and halloumi-cheese making

plus free guided tours.

GETTING ACTIVE

With 52 designated trails there’s one

for every week of the year. They vary

in length and difficulty and traverse a

variety of beautiful landscapes and flora,

taking walkers past Byzantine churches

and historic monuments.

Cyclists are spoilt for choice too, with

routes offering everything from forest

mountain bike trails to coastal rides.

The island’s warm climate and water

temperatures (16-27C) make it ideal for

golfers, who can play in shirt-sleeves

year-round on four 18-hole courses - the

PGA Aphrodite Hills, Sir Nick Faldodesigned

Eléa Estate Golf Club, Minthis

Hills and Secret Valley.

Water-sports, including kite-surfing,

are available in the resorts of Paphos,

Limassol, Larnaka, Ayia Napa/Protaras.

Divers will find underwater caves, vibrant

marine life and wrecks, including the

Elpida off the coast of Larnaka.

WHAT’S NEW

Shearings’ winter-sun Cyprus Delights

break at the Hotel Aloe in Paphos comes

with two new tours: Authentic Cyprus,

which includes breakfast cooked by a

local villager and a wine tasting at a local

winery, and Cyprus History and Scenery

which visits key historic sites.

Two hotels opened last May - the

five-star couples-only Amavi, in Paphos,

marketed under the Made-for-Two

brand, and the four-star Louis Ivi Mare,

Kato Paphos. The four-star adults-only

Amarande Hotel will open in Ayia Napa in

June 2020.

Columbia Beach Resort is inviting

agents to join its UK sales team for a

30-minute Lunch & Learn session, which

will include tips on targeting specific

market sectors and an update on offers

and incentives. Agents register their

interest by emailing Nicola Pickup at

nicola@luxuryescapehotels.com with

suggested dates and timings.

Jet2 has increased winter capacity to

200,000 seats – a rise of 45% on 2018.

AYIA NAPA BEACH

sellingtravel.co.uk


south florida 41

Southern

comfort

Family fun, eco-adventures and luxury escapes are all possible

among the white-sand beaches, verdant parks and warm,

turquoise seas of South Florida, says Lauren Jarvis

“There are no one-way car

rental penalty charges

within Florida, offering

quite a saving compared

to other areas of the USA.”

Malcom Davies, Product Destination Manager,

Funway Holidays

My head still virtually spinning

from the rollercoasters of

Orlando, I’ve headed south in

search of some exhilarating experiences

of a different kind.

In chic Sarasota and Naples, I wander

boutiques and galleries, eat fabulous

food and sink wonderful wine. On Sanibel

island, I scour sunset beaches for shells,

as pink-hued spoonbills stalk the shallows

for fish. In the Everglades, I tramp through

steamy swamps, searching for alligators

and rare orchids, as bromeliads and

Spanish moss drip from the trees. Kayaking

the mangroves of Big Pine Key, I spend

the day in shorts with salty skin

and shaggy hair, as rays

and nurse sharks cruise the seagrass beds

below. And driving the Overseas Highway

on Route 1 to Key West, I find freedom,

adventure and an unexpected feeling of

home.

There are urban delights too, In Miami

I sip cocktails at Delano’s and dance after

dark under the stars.

From the unspoilt white-sand barrier

islands of the Gulf coast, to the primordial,

green wilderness of the Everglades National

Park; the sparkling, golden lights of its

cosmopolitan cities, to the blue sea swirls

of the sun-drenched Florida Keys, South

Florida showed me shades of the state I’d

never imagined.

Lay of the land

There’s plenty for a standalone South

Florida stay. Miami is a long-standing

Fort Jefferson, Dry Tortugas national Park

sellingtravel.co.uk


42

south florida

international gateway, but flight

connections from major U.S. cities to

Fort Lauderdale, Palm Beach, Sarasota–

Bradenton, Key West and Southwest

Florida International in Fort Myers – which

will see a $175 million expansion project

completed by 2023 – make for a perfect

dual-destination trip.

Families should also consider combining

a week at Orlando’s many amusement

parks (Universal, Disney and Legoland are

all here) with another exploring the South’s

exciting cities and natural wonders.

“South Florida has so much to offer and

discover,” says Gill Standeven, Visit Florida’s

UK Account Director. “We’re working

with tour operators on co-op marketing

programmes to promote multi-centre trips,

encouraging visitors to travel further.”

The glitzy centres of Miami, Fort

Lauderdale, Boca Ratan and West

Palm Beach on the Atlantic coast, and

cosmopolitan Sarasota and Naples on

the Gulf of Mexico, boast luxury hotels,

restaurants and boutiques, but offer fun

for families, too. The safe, sandy beaches

Lake Okeechobee

of Gulf islands like Anna Maria and Sanibel

are perfect for children, while spa resorts

and golf courses across the region keep

luxury-seeking travellers entertained.

For the intrepid, the Everglades National

Park has exciting swamp and kayaking

tours; Key Largo’s John Pennekamp Coral

Reef State Park and Dry Tortugas National

Park off Key West offer excellent diving and

snorkelling; Palm Beach is a surf hotspot,

and Fort Myers a watersports mecca.

New for families

Curio Collection by Hilton property, Baker’s

Cay Resort in Key Largo (curiocollection3.

hilton.com), offers family-friendly activities,

including marine science camps, and Eden

Roc Miami Beach (edenrochotelmiami.

com) has introduced an all-new BECO Kids

Club, offering fun marine workshops, pizza

making classes, kid’s yoga, mindfulness

sessions and more.

On Anna Maria Island, Anna Maia Beach

Resort (annamariaislandbeachresort.com)

has opened, with a large pool and all rooms

offering kitchen facilities.

A new Jimmy Buffett’s Margaritaville

resort (margaritaville.com) will open in

2021 at Fort Myers Beach, with 254 rooms

and a water park.

Key West’s newest attraction, the Sails

to Rails Museum (historictours.com), leads

visitors on an interactive journey through

500 years of fascinating Key West history.

Meanwhile, four new, daily trolley tours of

Bahia Honda State Park (floridastateparks.

org/BahiaHonda) in the Lower Keys will

help nature loving visitors understand the

region’s unique ecosystem and history.

watersports are big down south

Amrit Ocean Resort & Residences

Book it: USAirtours (usairtours.co.uk/agent-zone)

offers seven nights room-only in the Florida Keys

for a family of four from £1,245pp, including flights

with Norwegian from London to Miami, car rental,

and accommodation in Key Largo and Key West.

New for luxury seekers

Luxury boutique property, Lennox Hotel

Miami Beach (lennoxmiamibeach.com),

opened in the city’s historic district in

August this year, with 119 rooms and its

own private beach.

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south florida 43

Naples’ pier

Nobu Hotel Miami Beach

(nobuhotelmiamibeach.com) has

introduced three new types of Penthouse

Level Beach Villas, with a personal

concierge, gym, pool and cabanas.

The Palm Beaches has five new, high-end

hotels openings: Amrit Ocean Resort &

Residences on Singer Island and Canopy by

Hilton Hotel in West Palm Beach in 2019;

The Ben, Autograph Collection by Marriott

and Banyan Cay Resort & Golf, A Noble

House Resort, in West Palm Beach in 2020;

and Mandarin Oriental, Boca Raton in 2021.

Several multi-million-dollar renovations

will be completed on The Paradise Coast

this year, including JW Marriott Marco

Island Beach Resort, Hilton Marco Island

Beach Resort and Spa, the Ritz-Carlton

Naples; and Naples Grande Beach Resort.

Sarasota has two new, luxury resorts:

Art Ovation Hotel Autograph Collection

(marriott.com) and boutique property, The

Sarasota Modern (thesarasotamodern.

com).

The new Seminole Hard Rock

Hollywood Hotel and Casino

(seminolehardrockhollywood.com) opens in

Greater Fort Lauderdale in October 2019,

with 1,200 rooms and a 7,000-seat Hard

Rock Live entertainment venue.

Marriott opens a new Autograph

Collection property in 2020, with the

Luminary Hotel & Co. overlooking the Fort

Myers River District.

Book it: Funway Holidays (vaxvacationaccess.

co.uk) offers 10 days from £1,799pp, including

flights from London to Miami, car rental and

five-star accommodation for three nights in Miami

Beach, three nights in Key West and three nights

in Naples.

New for adventure lovers

The adults-only Bunagalows Key Largo

(bungalowskeylargo.com) – the Florida

Keys’ first all-inclusive resort – reopens in

December 2019, offering paddle boarding,

kayaking and snorkelling.

Marathon’s 199-unit Isla Bella Beach

Resort, adjacent to the iconic Seven Mile

Bridge, now has five pools, complimentary

bicycles and on-site water sports.

Water lovers can participate in a

Sip and SUP eco-tour experience

(aquaholicadventures.com) at Islamorada’s

Postcard Inn Beach Resort & Marina,

kayaking or paddle boarding to local bars.

Otherside Adventure Park

(othersideboardsports.com) and Keys Cable

(keyscable.com) in Marathon run wake

boarding, kite boarding, stand-up paddle

boarding and foil boarding lessons.

Key West HydroBikes (keywesthydrobikes.

com) offer rentals from four Key West

locations, tours to Castaway Island and

Mallory Glow tours to watch the sunset in

front of Mallory Square.

The Circus Arts Conservatory (circusarts.

org) in Sarasota – home of the famous

Ringling Circus Museum – runs circus arts

classes and workshops for all ages

Book it: America As You Like It (americaasyoulikeit.

com) has a seven-night room-only holiday from

£1,315pp, including flights with Norwegian from

London to Miami, car rental, three nights in Naples

(for travel to the Everglades) and four nights at

Fort Myers Beach (with watersports included).

The Sarasota Modern

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44

how to sell

Myanmar

It’s gone from being a pariah state to one of Asia’s most desirable destinations.

Kathryn Liston explains how agents can sell Myanmar

Why sell it now

Exiled from the outside world for

many years, unspoilt by mass tourism

and untouched by commercialisation,

Myanmar provides a glimpse of Asia in

bygone days – but things are changing fast.

A more stable political climate since

elections in 2015 have brought investment

in tourism that has resulted in new luxury

hotels, excellent domestic transport

links, a simpler online visa service, and

more family-owned businesses, social

enterprises and community projects.

Myanmar is more affordable than it has

ever been – a five-star hotel costs half the

price it was five years ago, says InsideAsia

Tours' PR Manager James Mundy.

Prices on the ground are also extremely

low – Yangon taxis are £1; stir-fry, tea leaf

salad or mohinga noodles £3 – although

Western-style cafes, which are popping up

rapidly, will charge more.

The people are warm and welcoming

and there’s a plethora of amazing, and

relatively quiet, temples, monasteries and

cultural sites to explore. Bagan receives

300,000 visitors a year compared to

Angkor Wat’s three million.

Who to sell to

With such a treasure trove of highlights,

Myanmar caters for all markets. Culture

buffs will love the stunning temples and

colonial and World War Two history of

Mandalay and Yangon; cruisers can dip

COCKBURN ISLAND, ANDAMAN SEA

BAGAN HAS BEEN AWARDED UNESCO WORLD HERITAGE STATUS THIS YEAR

into village life along the Irrawaddy or

Chindwin rivers; sun worshippers will

adore the unspoilt beaches of Ngapali or

quieter Ngwe Saung; hikers can trek the

Kalaw and Shan hills; and soft adventure

seekers can take a sunrise balloon ride

over Bagan, boat trip around Inle Lake or

cycling tours of Yangon and Mandalay.

What to sell

The tourist trail of Yangon, Mandalay,

Bagan, Kalaw and Lake Inle visits the

main cultural sites and is a must for firsttime

visitors. The gleaming Shwedagon

Pagoda is Yangon’s jewel in the crown.

Mandalay’s U Bein teak bridge (built 1782);

Mahagandayon Monastery, home to 1,000

monks; and the gold-leaf covered Buddha

at Mahamuni Pagoda are stunning.

A balloon ride at sunrise over Bagan’s

3,500 ancient stupas and temples – and

a horse-and-cart ride around the dusty

plains – are enchanting, as is a boat tour of

Inle Lake, where fishermen row with one

leg, artisans weave silks from lotus leaves,

silversmiths create ornate jewellery and

floating gardens are filled with vegetables.

The hill station Kalaw offers great walking

and the Kalaw Green Valley elephant camp

employs sustainable practices, like making

paper from elephant poo.

Further afield, there’s the Golden Rock

pagoda and pilgrimage site at Kyaiktiyo,

Mawlamyine, where Rudyard Kipling and

George Orwell penned various works, and

the remote Mergui Archipelago, where

Regent Holidays offers an 18-day cruise.

How to sell it

Recommend a guided tour from Yangon

to Mandalay followed by a beach stay or a

cruise. Internal flights between the main

cities are frequent, so clients can arrive

BOOK IT WITH... PREMIER HOLIDAYS

Priced at £1999pp, the seven-night Highlights Of

Myanmar tour includes three days in Mandalay,

two days in Bagan to take in Mount Popa, a

private sunset cruise along the Irrawaddy and

two days at Inle Lake to visit the enchanting

floating gardens.

premierholidays.co.uk; 08444 937 520

sellingtravel.co.uk


how to sell 45

“Myanmar is more

affordable than it's ever

been - a five-star hotel costs

half the price it was five

years ago”

U BEIN BRIDGE

James Mundy, PR Manager, Inside Tours

early morning for the next leg of their

tour. Older clients may prefer to take a

more leisurely cruise on the Irrawaddy or

Chindwin River (from July to September).

Agents should keep an eye on FCO travel

advice too, as certain areas of the country

are still out of bounds.

When to sell

The best time to visit is November to

February when the weather is warm and

dry. April and May are hot and humid;

while the monsoon season from June

to October is best avoided. Water levels

for cruising are highest from October to

January, making winter a good time.

What's new

Rosewood Hotels (rosewoodhotels.com)

opens a new property this summer in the

former New Law Courts for British Burma,

Yangon. Last December saw the opening

of luxury island resort Wa Ale (waaleresort.

com) at Lampi Marine National Park, with

11 tent beach villas and two treetop villas.

The community initiative in the far south of

Myanmar was set up by Lampi Foundation

owners Chris & Farina Kingsley.

Sofitel Inle Lake Myat Min

(sofitelaccorhotels.com), Accor’s first hotel

in Myanmar, opened last year.

The city of Bagan, with 3,000 Buddist

temples, monateries and stupas, gained

UNESCO World Heritage status in July.

The Secretariat (thesecretariat.com),

the magnificent colonial centre of British

Burma, where general Aung San and six

cabinet minster's were assassinated in

1947, will open to visitors in October.

Yangon-based Sampan Travel

(sampantravel.com) has introduced a

Coffee & Tea Trail in the Pindaya Hills, and

World War Two battlefield tours.

A plastic reduction initiative from

InsideAsia Tours (insideasiatours.com)

provides clients with a refillable water

bottle, bamboo straw and handwoven bag

on arrival.


Visit USA News

THIS MONTH'S TOP STORIES FROM VISIT USA MEMBERS • VISITUSA.ORG.UK

GET FREE

ORLANDO

TICKETS

Agents who

complete the

redesigned online

Orlando Travel

Academy

training

programme

qualify for up to

50% off theme

park tickets,

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tickets to

selected

attractions, and

up to 35% off

hotel rates.

Pass before

December 31,

2019 to qualify

for other special

discounted rates

at four Orlando

hotels.

visitorlando.com

Virgin unveils new A350

Virgin Atlantic’s new A350 aircraft is expected to start flying across the

Atlantic on September 10, with the inaugural flight from Heathrow to

New York JKF.

The aircraft features an entirely redesigned Upper Class cabin, as

well as the airline’s unique social space, The Loft (pictured). Those in

the Premium and Economy cabins will benefit from added luxury and

comfort, including the airline’s largest-ever entertainment screens.

Four A350s – Mamma Mia, Red Velvet, Rain Bow and Queen of Hearts

– will join the airline’s fleet by the end of 2019, all flying between

Heathrow and JFK.

A further eight A350s will be introduced across 2020-2021 with the

full schedule and destination information to be revealed in due course.

The final five planes will offer a leisure configuration and will operate

routes to Florida and the Caribbean from Gatwick and Manchester.

virginatlantic.com

If Only...

If Only is featuring

Cleveland, Ohio, in its North

American programme for the first

time. The city provides the final stop

on the operator’s 14-night self-drive

tour around the Great Lakes region.

The overnight in Cleveland takes in a

visit to the Rock & Roll Hall of Fame.

ifonly.net

Tasty California

A quintessential California

wine-tasting experience will

be on offer at the California Wine

Festival in Huntington Beach –

nicknamed 'Surf City' – from October

25 to 26. Held at the Pasea Hotel and

Spa, it will display hundreds of

premium California wines, regional

craft brews and a variety of artisanal

foods such as cheeses, breads, olive

oils, shellfish, salads and chocolates.

surfcityusa.com

Pilgrims' progress

Plymouth, Massachusetts,

will celebrate the 400th anniversary of

the Mayflower voyage next year with a

ceremony on April 24, an Official

Maritime Salute on June 27, a

Wampanoag Ancestors Walk on August

1 and an indigenous History

Conference/Powwow on October 29.

massholidays.co.uk

BLOG It's that time of year when thirsty

minds turn to beer or, more specifically

beer festivals, and the USA has plenty of

these – from Fredericksburg's Oktoberfest

in Texas to Props & Hops in Greater Palm

Springs, California, in November. What

better way to get to a taste of a destination

than with a local craft brew in hand?

More Blog content at visitusa.org.uk/Blog

Look out for our Visit USA (UK) online Travel Update for the pick of members' news


SPOTLIGHT

ON...

Hawaiian Airlines

CAROL TUMBER,

SALES MANAGER, UK

DOLLY PARTON'S TENNESSEE FAMILY

ATTRACTION, DOLLYWOOD THEME PARK IN

PIGEON FORGE, HAS A UNVEILED A MAJOR

EXPANSION, ‘WILDWOOD GROOVE’, WITH

NEW RIDES SUCH AS TREETOPTOWER

Deep-south-usa.com/Tennessee; tnvacation.com

SEEKING

TICKETS FOR

U.S. THEME

PARKS AND

ATTRACTIONS?

Check out these

Visit USA UK

members

• Disney

Destinations

International

• Kennedy Space

Center Visitor

Complex

• PIER 39 San

Francisco

• SeaWorld Parks

& Entertainment

• Universal

Parks & Resorts

Epic news from Universal

Universal Orlando Resort is to build a fourth park which it claims will

“forever change the theme park entertainment experience”.

The company says Universal’s Epic Universe, which will nearly double

the space it owns in Central Florida, will be "the most immersive and

innovative theme park we have ever built".

Located on a 750-acre site a few miles from the existing resort in

Southwest Orange County, east of Universal Boulevard, It will also feature

an entertainment centre, hotels, shops and restaurants.

“Our vision for Epic Universe is historic,” said Tom Williams, Chairman

and Chief Executive Officer for Universal Parks & Resorts.

News of the new park was announced in early August at an event

attended by Florida Governor Ron DeSantis, although there were no

details on the planned rides or other attractions.

universalorlando.com

When did Hawaiian Airlines

join Visit USA and why?

We joined for 2019/20. We

are looking to increase our

awareness of our brand,

product and services to

both consumers and travel

trade partners. We think

Visit USA provides the ideal

platform to do this.

How well do you think the

trade know the airline?

Hawaiian Airlines has been

in service for over 90 years

therefore there is good

awareness of our product.

However, as we are

constantly developing new

routes, updating our fleet

and enhancing our services

we are keen to ensure that

our vital trade partners are

kept fully up to date.

Do you have any events

planned for agents in 2019?

We will participate in

various trade events and

consumer shows

throughout the year.

Sum up Hawaii's appeal

With gorgeous scenery,

aloha spirit, stunning

beaches, and exciting

activities, Hawaii can be

enjoyed all year round with

average temperatures

between 23°C to 27°C.

Do you have a favourite

Hawaiian Airlines memory?

On my first-ever flight I

'experienced Hawaii' as

soon as I stepped onboard:

the cabin crew were

wearing fresh plumeria

flowers in their hair.

hawaiianairlines.com

Subscribe to the Visit USA (UK) online Travel Update at visitusa.org.uk


48

my trip to...

Islands of

Bounty

It’s a long way to the South Pacific so you could argue it’s worth

seeing more than one island. Jane Archer shows how you can visit

several on a cruise.

We’ve stopped beside a pile of

stones that to an untrained

eye (mine) looks like, well, a

pile of stones. To anthropologist Mark

Eddowes, a walking encyclopaedia on

everything Polynesian who happens

to be guiding my tour, they offer an

insight into the lives of the people who

lived here hundreds of years ago.

‘Here’ is the South Pacific island of

Moorea, the last stop on a one-week

cruise around the Society Islands with Paul

Gauguin Cruises. We started in Papeete,

in Tahiti, and have already visited Raiatea,

Tah’a and Bora Bora. There’s an overnight

in Moorea to come and then, all too soon,

we’ll head back to Papeete.

The islands are as close to paradise as

anywhere I’ve ever been (certainly worth

the near 24-hour journey getting here) – all

small, ringed by beautiful beaches and

with lush green rainforest interiors. They

are each enclosed by strings of coral reefs,

which keeps the waters calm and attracts

an array of marine life; on the reefs

themselves are beautiful white motus, the

local name for coral islands, which glint in

the bright sunshine.

Paul Gauguin’s ship, also called Paul

Gauguin, has proved the perfect base

from which to explore this region.

Purpose-built to cruise the South Pacific,

it accommodates just 332 passengers and

has a shallow draft so it can get inside the

reefs. There’s plenty of outside deck for

lazing in the sun and a laid-back, casual

atmosphere that suits the destination.

After all, who wants to come to the South

Pacific and have to dress up in tuxedos or

DJs. The icing on the cake, is that prices

include all dining, drinks and gratuities so

you don’t have to think about the budget.

Ship mates

I was there with my daughter on what

turned out to be the perfect bonding

trip. While I was loving the sea, sand and

temperatures in the high 80s (despite it

being August, which is their winter), my

daughter was coming back from scuba

and snorkelling tours with the ship’s dive

masters, telling tales of turtles, sea urchins,

eagle rays, sharks (I was assured they were

harmless!) and more. On one notable

trip she encountered a Crown of Thorns

starfish, a carnivorous echinoderm capable

of wiping out entire reef colonies.

My daughter is a scuba dive instructor

but you don’t have to be qualified to dive

from the ship as there are scuba trips for

beginners and certified divers (these are

at extra cost). Uniquely, there are three

dive masters on board, plus a couple of

assistants, and between them they also

look after the marina, housed in the stern

of the ship, which contains water toys like

snorkelling equipment, kayaks, canoes and

a windsurf, all of which are free to use.

We also had plenty of together time.

I got roped into a drift snorkelling trip,

which sounded alarming (“for confident

swimmers only, no touching the coral”)

but was brilliant. We were guided through

fields of colourful coral teeming with evenmore

vibrant tropical fish, pulled along by

the strong current that runs between the

motus – a bit like being in a funnel - when

the tide is coming in or receding.

We drank cocktails from coconut shells

during a Robinson Crusoe day on Motu

Mahana, Paul Gauguin’s private coral

sellingtravel.co.uk


my trip to... 49

BORA-BORA

STINGRAY ENCOUNTER, MOOREA

CREDIT LINE HERE PLEASE IF ANY

island, hiked up Mount Tapioi on Raiatea

and joined the long list of celebrities who

have frequented the famous Bloody Mary’s

Restaurant on Bora Bora, an hour’s walk

from the pier.

Sacred places

And then there was that Trails of the

Ancients tour with Mark Eddowes, a

regular guest speaker on Paul Gauguin’s

Society Islands’ cruises.

We saw the remains of an ancient marae

(the Polynesian’s sacred meeting ground)

and learned of their religious beliefs and

how life in the islands changed when the

French arrived in the 1700s. The excursion

was supposed to be four hours but was

so fascinating that when it overran no one

noticed or cared.

We even went along to Mark’s lectures

back on Paul Gauguin - one about ancient

Polynesian society, another billed the

DECK VIEWS

‘true’ story of the mutiny on the Bounty.

Unfortunately I missed the ending because

we had to leave half way through as we

had booked dinner in the Grill, one of two

speciality restaurants on the ship. The

other is the Veranda, which doubles as the

self-service for breakfast and lunch) that

book up fast.

We dined in each, but most evenings

went to L’Etoile, the main dining room,

where you can eat when and with whom

you want. During meal times, two of Les

Gauguines, a group of seven local women

who provided the entertainment on the

ship, passed through the restaurant, one

playing the guitar, the other dancing.

They also performed song-and-dance

shows in the theatre in the evenings,

and by day hosted games of volley ball,

petanque and hermit crab racing, as well

as telling us about life ON the islands and

teaching us how to make shell bracelets.

It sounded a lot easier than it was but

practice makes perfect so as I see it, I just

need to cruise on Paul Gauguin again and

have another go!

How to get there

The best route from the UK to Tahiti

is via Los Angeles. Air Tahiti Nui flies

from Paris to LA between five and

seven times a week depending on the

season and offers a daily service from

LA to Papeete, taking eight hours. The

national carrier has just launched its

new Dreamliner fleet, with a refreshed

cabin reflecting the tropical colours and

shapes of the idyllic Polynesian islands.

British Airways flies direct to Los Angeles.

PADDLE BOARDING

Top tips

Group mentality

Offer to organise a Polynesian cruise or

liveaboard diving holiday for a group

from your local dive club or shop.

All-rounder

With everything from hardy mountain

and rainforest hikes and thrilling water

sports to gentle swimming on the menu,

this is a perfect cruise for all ages.

Addded extras

Extend your client’s South Pacific holiday

with pre or post-cruise hotel nights in

Tahiti’s capital Papeete, Los Angeles or both.

Not just for cruise lovers

Think beyond cruising and target luxuryloving

clients looking for an exotic holiday

with plenty of sun, sea and sand.

Where to book it

The Cruise Portfolio has a one-week Tahiti

and the Society Island voyage with Paul

Gauguin Cruises from £4,272 per person

departing January 4, 2020 including

return flights with Air Tahiti Nui between

Los Angeles and Papeete.

cruiseportfolio.co.uk

sellingtravel.co.uk


Paradise is closer

than you think

m/s Paul Gauguin

Visit islands beyond the ordinary – Tahiti, Bora Bora, Moorea,

Huahine and Taha’a – in comfort and style on this award-winning

luxury small ship.

With heartfelt hospitality always on board, every destination

feels like home.

• Spacious oceanview accommodations

• All meals, plus complimentary room service

• All onboard beverages, including beer and select wines and

spirits

• All onboard gratuities for room steward and dining staff

• All shipboard entertainment

• Exclusive access to our private beach and motu

For further information or to make a booking,

please call 020 7399 7691 www.pgcruises.com

ABTA No.V8548


destination profile 51

South Pacific

It’s one of the ultimate long haul destinations and agents who can show why it’s

worth the long flight will reap the benefits, says Anna Selby

THE COOK ISLANDS

The main island is Rarotonga, famed

for its singers and dancers. Friday night

is the high-octane ‘Island Night’ – all

gyrating hips, coconut bras and haka

challenges (be ready to join in).

Its white-sand beaches and sparkling

lagoon are ideal for snorkelling, but

even more astonishing is the lagoon of

Aitutaki – a vast turquoise triangle with

water so clear you can see all the way

to the bottom. It’s heaving with marine

life – bright blue starfish, giant clams

with luminous lips and hawksbill turtles.

While on shore, transparent ghost crabs

scuttle and dive into holes as you walk.

It’s the stuff of desert island dreams,

especially if you stay in an over-water

bungalow – the epitome of South

Pacific glamour – where you can walk

straight down the steps of your terrace

into the lagoon and feed the fish from

the window in your bedroom floor.

FIJI

Fiji has no fewer than 333 tropical

islands which, says the tourist

board, are ‘home to happiness’.

Claiming to be a leader in ecotourism,

Fiji is known as the ‘soft coral

capital of the world’ and as such,

boasts world-class diving and, on land,

hidden bays and secluded beaches.

The two main islands are Viti Levu and

Vanua Levu and there are plenty of resorts

on both. Denarau Island, off Viti Levu and

PIULA CAVE POOL, SAMOA

close to the capital and international airport

at Nadi, has a concentrated dose of resorts

plus a world-class golf course and marina.

Taveuni is the third-largest island,

known as the Garden Island for its lush

jungle, secluded waterfalls and abundant

wildlife, and an eco-tourist’s dream.

However, most visitors want to get away

to the smaller islands and from Viti Levu

you can see the Mamanucas, a string of

pearl-like islands which offer white sandy

beaches fringed with cocount palms.

They are a great spot for water sports.

Beyond the Mamanucas are the

exquisite Yasawas. You can take in

both as part of a cruise with local

operator Blue Lagoon Cruises.

The Yasawas played a major role in

the film The Blue Lagoon. It’s also the

historic spot from which two canoes

of cannibals chased the unfortunate

Captain Bligh just a week after the

mutiny on the Bounty (he got away).

Off the East coast of Viti Levu is the

Lomaiviti Group, home to the historical

port town Levuka, Fiji’s first capital and a

UNESCO World Heritage Site. Further east

are the off-the-beaten track Lau Islands.

AITUTAKI, COOK ISLANDS

A FIJIAN DANCER

FRENCH POLYNESIA

Now marketed as ‘Tahiti and her Islands’,

this region has several island groups.

Most visited are the Society Islands,

of which Tahiti and Bora Bora are best

known. The Society Islands have the most

sophisticated resorts in the whole of the

South Pacific and offer a classy French

take on Polynesian food and style.

sellingtravel.co.uk


52

destination profile

Top experiences

Pearls of wisdom

Go pearl fishing or see

them growing in Raiatea

and Taha’a’s vast lagoon.

Alternatively, just buy

them from a pearl shop

or (somewhat cheaper)

in a market like the one

in Tahiti’s Papeete.

Happy hour

Fiji’s national drink is

kava – a mildly narcotic

powdered root of a

pepper plant. OK, it looks

(and tastes) like dirty

dishwater but a kava

ceremony is a good way

to meet the locals.

© KAI MATTHES

Bird in the hand

Go to Atiu (Cook Island no

3) for the tumunu (bush

beer club) and a swim in

candlelit caves. Take an

eco-tour with Birdman

George who will literally

charm the birds out of the

trees for you.

Check into

paradise

Visit the most famous

hotel in the South

Pacific, Samoa’s Aggie

Grey’s, for fia fia (literally

happy) night with a feast

followed by dancing

every Wednesday.

Whale of a time

Tonga is one of the few

places in the world

where you can swim with

whales. Humpbacks visit

every year and specialist

guides will get you in the

water with these these

huge mammals.

BOOK IT WITH... TURQUOISE HOLIDAYS

Turquoise Holidays has a 10-day holiday to

Fiji that sees guests staying in a treehouse

and an overwater bungalow. Priced from

£6,995pp the deal includes five nights at

Matangi Private Island Resort and five nights

at Likuliku Lagoon Resort. Also included are

flights, meals and transfers.

turquoiseholidays.co.uk

01494 678 400

TAHAA, TAHITI

The Tuamotus are a series

of picture-perfect atolls floating

on turquoise lagoons, of which

the most popular is Rangiroa.

The Marquesas are more remote:

you can fly in but the best way to

explore is by boat (the Aranui 3 has

a 16-day cruise to the Marquesas

and Tuamotus from Papeete).

Even further afield, Mangareva in the

Gambier Islands is some 1,000 miles from

Tahiti – a four-and-a-half-hour flight away.

SAMOA

Samoa combines one of the most

traditional of Polynesian cultures with

stunning natural features – from white

coral beaches to blow-holes, unspoilt

rainforests to a solidified lava flow that

stretches down to the Savai’i coast.

Vailima is the beautiful colonial house

built by Treasure Island author

Robert Louis Stevenson. It’s now

a must-see museum and also

the name of the local beer.

There are two main islands – Savai’i

and Upolu – but you can also take a

ferry to road-free Manono Island and

reach even tinier, uninhabited islands

for a small fee to a local fisherman.

To really get to know the place, opt

for a village stay. You’ll be in a fale – an

open-sided house (hut really) on the

beach – just a raised platform with a

thatched roof, a mattress and a mosquito

net and you’ll share meals with the family.

TONGA

Captain Cook didn’t call Tonga the

‘Friendly Isles’ for nothing. Less

visited than many of its Polynesian

neighbours, the locals reach out here

and it’s the last monarchy in the South

Pacific, stretching back 1,000 years.

A good place to meet islanders is

at an umu (and most resorts offer

this, too). Basically, it’s a feast cooked

in an underground oven – usually

followed by dancing. Not the frenzied

hip shaking you’ll find elsewhere in

the Pacific but the lakalaka, a graceful

dance with sung poetry; so special it

has UNESCO World Heritage status.

Tonga prides itself on being a very

family-friendly destination, with a

variety of activities for children including

guided fishing expeditions, swimming

with whales and turtles and visiting

local markets to see traditional weaving

and bone or wood carving.

POLYNESIAN TATTOO

sellingtravel.co.uk


New fleet,

new experience

Air Tahiti Nui is the national carrier to the French Polynesia departing from Paris,

Los Angeles, Tokyo and Auckland with connecting flights available from London

with airline partners.

From September 2019 all routes and flights will be operated by the Dreamliners.

World class hospitality with French and Polynesian influences is served on board.

Discover the latest innovations in comfort and technology on board our Tahitian

Dreamliner including a brand new Moana Premium class.

Ancillary services available to book: Priority pass, Lounge pass, Extra comfort

seats, Celebratory champagne and chocolates.

Visit www.tahitian-dreamliner.com

Information/Reservations

Tel: 0844 482 1675

Email: resa@airtahitinui.co.uk

The change of scenery starts with us.

Live the new “Tahitian Dreamliner” experience.


advertorial

where in the

world...

Whether clients are after a beach break or

secluded dune retreat, the Ritz-Carlton

in Ras Al Khaimah offers both, and if that

wasn’t enough, it’s only 45 minutes from Dubai.

With two properties in Ras Al Khaimah – one amid glorious

desert dunes and another on the Gulf’s sparkling blue

shores – The Ritz-Carlton offers holiday experiences packed

with activities and pampering, in stunning surroundings.

The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

Plan a getaway of desert discovery at The Ritz-Carlton Ras

Al Khaimah, Al Wadi Desert. Set amid a 500-hectare nature

reserve with private infinity-pool villas, clients can soak

in the nature by stargazing, desert biking, nature driving,

destination dining and horse riding surrounded by dunes.

From adventure to relaxation, get away from it all and discover

a tranquil wellness sanctuary in the Arabian Desert. Indulge

in the newly opened Rainforest, a healing water oasis with 16

different stations combining European hydrothermal culture

with Middle Eastern bathing rituals, or, treat yourself to one

of the signature spa treatments at The Ritz-Carlton Spa.

There is plenty to entertain at this stunning and

exclusive desert escape. To make the most out of your

holidays, book the Ultimate Desert Experience package,

including full-board dine-around, Al Wadi ranger

activities, a falcon show and an owl interaction.

The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach

A short drive away, overlooking the Arabian Gulf, The Ritz-

Carlton Ras Al Khaimah, Al Hamra Beach comprises 32

luxurious private pool villas sitting along a private beach,

each with their own infinity pool. First impressions certainly

won’t disappoint as guests arrive at the hotel, which is

set on its own island, via a complimentary boat ride.

Relaxation comes naturally here: refresh your senses at The

Ritz-Carlton Spa, inspired by the calming waves of the sea. For

the ultimate relaxation experience, book one of the Wellness

packages. An overnight stay includes daily breakfast, private

beach access, a complimentary transfer to the sister resort in

Al Wadi nature reserve, and – ideal for families – kids stay free.

What are you waiting for? It’s time to get booking your

next escape. ritzcarlton.com/rasalkhaimah •


THE TRAVEL NEWS THAT REALLY MATTERS

NEWS: TOM DALEY HELPS TO PROMOTE LESSER-KNOWN AREAS OF JAPAN

56

64

59

60

CHECKING OUT

CASA DE CAMPO, CARIBBEAN

CARI BBEAN NEWS

WIN A ST. KITTS FAM TRIP

NEWS FOCUS: SRI LANKA

A COUNTRY BOUNCING BACK

GET ONLINE – READ ALL OUR MAGAZINES AND CHECK OUT OUR DAILY SELLING TIPS AT SELLINGTRAVEL.CO.UK

sellingtravel.co.uk


56

the review

First training

programme from

Sonoma County

Agents can become an expert

on California’s Wine Country

by signing up to the new

Sonoma County Travel Pro

training programme.

The portal will better

prepare agents to share, sell,

and promote Sonoma County

with the help of product

information, maps, shareable

images, information on trade

events and a directory of

accommodations, attractions,

activities and events.

Deleyse Langdale, Sonoma

County Tourism’s Vice

President, said: “In addition

to becoming a certified Travel

Pro, there’s also access to an

online tool kit, plus content

that can be shared directly

with clients.”

Agents can connect with

the Sonoma County team

via the new Facebook group,

Sonoma County Travel Pros.

sonomacountytravelpro.com

JNTO teams with Tom Daley

BY JESSICA POOK

Olympic diver Tom Daley is a city which was badly affected by

helping to promote the lesserknown

prefectures of Japan ahead

of the 2020 Tokyo Olympics.

The athlete has created a sixpart

content series off the back of

his recent trip to Japan, where he

travelled to several prefectures

the Tsunami in 2011.”

Talking of the Olympics next

year Tom admitted he’s excited

to see what host city Tokyo has

in store saying: “There’s already

a buzz around the upcoming

Olympics. I can’t wait to see the

north of Tokyo, including opening ceremony, I think it may

Fukushima, Yamagata, Miyagi, outdo London.”

Aomori and Iwate.

He finished: “Japan is so well

Talking of his experience, Tom connected through its bullet

said: “It was great to be able to

see a different side of Japan. I was

surprised by the rural landscapes

and how unspoilt the country is.

He added: “I would recommend

trains, but another option is selfdriving.

They drive on the left

there but it’s easy to hire a car and

see more of the country.”

To further encourage travel

incorporating a homestay as to Japan the Setouchi Tourism

part of your trip, it allows you to

immerse yourself in the culture.

Authority is offering a place

on a fam trip for those who

I was particularly touched at the complete the introductory

sense of community I felt when

staying with a lady in Fukushima,

course: training.setouchitrip.com;

japan.travel

New agent sales

guide from Explore

Agents now have access to

another dedicated selling

tool with Explore’s Agents

Sales Guide.

The guide provides all the

necessary information and

assets to increase sales,

along with best-selling trips

and top-selling tips.

To incentivise sales, Explore

is offering agents the chance

to earn a free trip by booking

five passengers on itineraries

featured within the directory

before December 31, 2019.

Ben Ittensohn, Global

Head of Sales for Explore

comments: “Recent trade

sales have grown significantly

which is why we have created

a sales guide to capture more

of this growing sector.”

Visit Explore’s Facebook

page, ‘Explore Agents’, to

request a copy.

explore.co.uk

Sponsored content – Travelpack

The Stylish Maldives

Getaway

Seven nights at the

Hard Rock Hotel

Maldives start from

£2255pp.

Bed & Breakfast, Inc.

flights & transfers

Travel period:

Nov 15 - Dec 12, 2019

Call: 020 8585 4020

holidays@travelpack.com

Get to know Kentucky with the latest guide

Find your copy of the new Holiday

and Travel Guide to Kentucky

with this month’s Selling Travel.

The publication highlights

some of the state’s ‘Real Americana’

experiences as well as outdoor

activities, city breaks and mustsee

attractions such as the

new Bluegrass Hall of

Fame and Museum in

Owensboro, the Kentucky

Bourbon Trail and the impressive

caves of Mammoth Cave

National Park.

sellingtravel.co.uk


the review 57

New small ship deals

ONE & ONLY REETHI RAH MALDIVES

JETWING HOTELS

One of the finest properties in the Maldives

Reethi Indulgence Offer still available:

Stay 4 Nights and receive 25% Off Room Rates

Stay 7 Nights and receive 30% Off Room Rates

PLUS Complimentary Upgrade to Half Board

AND Complimentary Boat Transfers

Valid for stays between now – 16 Dec 19

BY JESSICA POOK

Clients can enjoy complimentary

round-trip airfares and discounts

on a small ship expedition to

the Amazon, Galapagos or

Antarctica with Adventure Smith

Explorations.

They can save up to 40% on

Anakonda Amazon Cruises

and Manatee Amazon Explorer

Cruises to the Ecuadorian

Amazon with sailings on the Napo

River priced from $1,966pp.

The operator is also offering

complimentary local airfares and

savings of up to 10% on sailings

to the Galapagos onboard its

16-passenger luxury yacht, Sea

Star Journey, with prices starting

from $4,649. The complimentary

airlift is valid from Quito or

Guayaquil to Galapagos on

November 3, 17 and December

15, 2019 departures.

Alternatively, agents booking

a Seaman Journey Galapagos

Cruise from October through

to December, usually priced at

$2,599, can save up to 20% plus

a $300 discount on local airfare.

Clients wishing to explore

the Antarctic can do so with

complimentary round-trip

airfare, with bar tab and all

gratuities included when booking

on the National Geographic

Explorer or Orion by December 31,

priced from $14,680 for 14 nights.

Complimentary round-trip

airfare, waived bar tab and crew

gratuities are also offered on the

National Geographic Antarctica,

South Georgia and Falkland

Islands cruise, from $25,220.

adventuresmithexplorations.com

KUDAFUSHI ISLAND RESORT MALDIVES

LAST MINUTE SUMMER OFFER

Book from now until 31 Oct 19 and receive:

Heavily Discounted Rates for Water Villa categories

Save over 30% with this offer!!!

Valid for stays between now – 31 Oct 19

Sponsored content - Osborne & Ebel

Trade-friendly wholesaler

Osborne & Ebel has a special

deal for the Sheraton Full

Moon Resort Maldives. Five

nights start from £375pp, on

a full-board basis, including

return speedboat transfers,

for travel May 1 to September

30 2019. The resort is a short

boat transfer from Male Airport, with excellent access to great

diving spots, pristine beaches and great F&B options. For

details contact: sales@osborneandebel.com

AYADA MALDIVES

Wonderful property in South Maldives

With multiple dining options and a great house reef!

Fantastic Offers for Spring 2020

Book now for Spring and receive 40% OFF Room Rates!

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osborneandebel.com

All above offers are subject to availability | Terms & Conditions Apply


58

the review

Cruise Update

First look at Scenic Eclipse

NEWS TO USE IN BRIEF

ANDY HARMER,

CLIA UK &

Ireland Director

September means only one

thing in the cruise industry...

Cruise Month!

Each year the UK & Irish

cruise industry unites,

bringing together cruise lines,

travel agents, media and

consumers as part of a

campaign to highlight the

benefits of a cruise holiday.

This year, we are focusing

on two key themes,

sustainability and wellness,

to showcase and champion

what cruise lines are doing

to create a sustainable

future and offer enriching

wellness experiences.

We have created a

dedicated toolkit for CLIA

travel agents, found on

cruiseexperts.org, which

includes exclusive cruise line

deals and promotions, social

media graphics, ocean and

river cruise guides and a

sustainability fact sheet.

We’re also encouraging

agents to create their own

special cruise event to keep

in touch with existing

customers and entice firsttime

cruisers to book.

Getting actively involved in

Cruise Month can help

agents to increase both their

sales and the visibility of

their businesses.

We are looking forward to

celebrating another

successful Cruise Month with

our travel agent partners.

cruiseexperts.com

BY JESSICA POOK

Two onboard helicopters, a

submarine and luxury suites were

all revealed in a launch video of the

new ship Scenic Eclipse last month.

Described as the world’s first

discovery yacht, Scenic Eclipse,

which is currently on its maiden

voyage from Reykjavik to Quebec,

offers six-star luxury and the latest

in design and innovation.

The two onboard helicopters

offer passengers the chance to

experience their surroundings

from new heights while the

onboard submarine can dive

down 300 metres for close-up

encounters with aquatic creatures.

Back on deck passengers

have the choice of ten dining

experiences, from alfresco meals

in the Yacht Club, to casual eating

in the Azure Bar & Café, and the

chance to dine at the Chef’s Table.

The 114 suites all have verandahs

and private butler service and for

the ultimate luxury experience the

Owner’s Penthouse Suite features

a spa bathroom and a private

terrace with jacuzzi.

Speaking at the launch event,

Joseph Grimley, Director of Trade

Sales said: “Despite the delays,

we’re excited to be celebrating

the launch of Scenic Eclipse as

she voyages from the Arctic

to Antarctica and everywhere

inbetween. We now look forward

to welcoming sister ship Scenic

Eclipse 2, due to launch in 2021.”

scenic.co.uk

Timed to coincide with September

being CLIA’s Cruise Month, ‘River

to Riches’ is the latest incentive

from Shearings Holidays to help

drive 2020 river cruise sales.

Running until September

30, agents can earn a £40

Love2Shop voucher for every

2020 booking made on any

of the ships and cruise lines

featured within Shearings’

portfolio of river cruises, including

Agents can now secure

November bookings for

Reefsuites, Australia’s first

underwater accommodation.

Cruise Whitsundays is

offering two underwater

Reefsuite options: a premium

king or twin single priced from

£412, both of which feature

floor-to-ceiling windows with

underwater views of the

Great Barrier Reef.

cruisewhitsundays.com

Lennox Hotel Miami Beach

has reopened following a

$100-million renovation

to maintain the property’s

legacy and restore its original

Art Deco design. The hotel

has 119 rooms, restaurant,

private beach area, and

Mediterranean-style

courtyard with swimming

pool and poolside bar.

lennoxmiamibeach.com

The new 1 Hotel West

Hollywood by SH Hotels &

Resorts, formerly The Jeremy,

has upped its sustainability

credentials and is now “one

of the most energy-efficient

hotels in L.A.” Its hotel uses

a smart irrigation system

that determines when soil

needs water, a sustainablygrown

vegetable garden

and neighboring beehive.

1hotels.com

Earn £40 Love2Shop vouchers with Shearings’ River to Riches incentive

A-ROSA, Amadeus Cruises and

CroisiEurope.

Agents have over 62 itineraries

to choose from with many

including transfers by coach

rail or air travel, all of which are

included in the incentive.

To claim the vouchers agents

need to email their qualifying

booking references to win@

shearings.com before October 10,

2019. shearings.com

sellingtravel.co.uk


your

CARIBBEAN NEWS

THIS MONTH’S TOP STORIES FROM THE CARIBBEAN

MEET THE CTO MEMBER

LIZZIE PARKER

Director of Sales

& Marketing at

AMResorts

QWHAT don’t readers

know about your

company? The AMResorts

portfolio currently consists

of eight brands and 58

hotels across the Caribbean,

Mexico and Spain, with new

openings and destinations

in the pipeline for late 2019

and early 2020. Watch this

space for Secrets St. Martin

Resort & Spa!

QWHAT are the benefits

of being a CTO

member? The fantastic

networking opportunities

and the joint agent training

sessions available. The CTO

team themselves have given

us lots of support over the

years. We’ve benefited

hugely from their advice

when launching hotels in

new destinations.

QWHAT CTO activities

do you get involved

in? We regularly attend the

PR roundtable events and

the Twitter chats are great

at getting people talking

about all things Caribbean.

And you’ll always see a few

of the team letting their hair

down at the CTO ball!

QWHAT’S your top

Caribbean tip?

Take advantage of the

AMResorts Amazing Sale to

save 50% at selected hotels

for travel until October 31,

2020. Hurry as the offer

expires September 30!

Agents will have the chance to visit the colourful island of St. Kitts

St. Kitts fam trip up for grabs

AS part of its St. Kitts Agent Rewards Programme, the

tourist board is giving a £10 cash incentive for every

booking made to St. Kitts, alongside the chance to win

a place on a fam trip.

Agents that book a minimum of seven nights and

return flights will be entered into a draw to win a place

on a four-night fam trip from October 12 to October 16,

2019. The group will have the chance to explore the

history of the island at Brimstone Fortress, eat local

Caribbean food and explore the dense rainforest.

An additional £10 hotel bonus can be earned when

agents book at the following four hotels: Ocean

Terrace Inn, Sugar Bay Club, Park Hyatt

St. Kitts and Bell Mont Farm.

To win, agents must sign up to the

agent rewards programme and log

their bookings at:

mybookingrewards.com

New look for Nevis hotel

THE Four

Seasons

Resort in Nevis

is due to finish its

two-year

renovation in

November. At the

centre of the

refresh is a new

3,300-square-foot infinity pool, featuring four

pool cabanas and wifi connectivity. Guests

can also enjoy the new restaurant, On The

Dune, which extends onto the sand,

transforming into a beach bar in the evening.

fourseasons.cpm/nevis

don’t miss

The CTO

Roadshows on

September 10 in

Nottingham, September

11 in Leeds and

September 18 in

London

CTO members out in force

KEMPINSKI TO

OPEN IN DOMINICA

Kempinski Hotels is to

open a property on Dominica,

which will mark the island’s first

five-star resort.

Due to open on October 14,

2019, the Cabrits Resort & Spa

Kempinski Dominica offers 151

rooms and suites with mountain

or ocean views. Amenities will

include a spa and three

restaurants onsite serving both

local and international cuisine as

well as ‘farm-to-table’ and ‘seato-table’

dining. kempinski.com

CAYMAN COOKOUT

SIGNS UK CHEF

British Chef Clare

Smyth will form part of the lineup

for the Cayman Cookout, an

annual culinary event taking

place on Seven Mile Beach in the

Cayman Islands, January 15-19,

2020. Clare will join Michelin Star

chef Eric Ripert at the event,

which involves cooking

demonstrations, tastings, dining

events and local food tours. A

new culinary guide with the

latest news on restaurants

and culinary tours is now

available, email:

info-uk@caymanislands.ky

visitcaymanislands.com

MEMBERS of the

Caribbean Tourism

Organization

gathered for the

annual Summer

Social last month

where sponsor

Visit Jamaica

revealed new hotel

openings. Tourist boards, tour operators and

media were told about the new Ocean Coral

Spring, a five-star H10-branded hotel due to

open November this year. The tourist board

also revealed plans to open a Margaritaville

next year (2020). visitjamaica.com

HOTTEST NEWS

caribbean.co.uk

Sign up to the CTO’s training programme at caribbeantravelguru.com


60

the review: news focus

Sri Lanka

It has been a tough four months for those working in the Sri Lankan tourism industry,

but signs of better days ahead are already discernible, says Steve Hartridge

The road to recovery

Sri Lanka’s rising popularity was brought to

an abrupt halt on April 21 by the bombings

that killed more than 250 people in churches

and luxury hotels. Foreign visitor numbers

immediately fell off a cliff: down almost 71%

in May and 64% in June.

This sparked a flurry of activity and

initiatives designed to get the word out that

the destination is as safe as any country can

be in these uncertain times.

Many of Sri Lanka’s hoteliers, like

Resplendent Ceylon, Uga Escapes and

Taj Hotels, united with other travel

industry interests to create the Sri Lanka

Tourism Alliance, with online platform –

lovesrilanka.org – acting as a portal of

travel information for both the trade and

consumers.

The country has also embarked on a

programme of personally-tailored individual

press visits to Sri Lanka to generate a spate

of positive publicity. And to lure tourists

back, the Sri Lanka Tourism Ministry

introduced free tourism visas on arrival to

40 countries, including the UK.

On the ground in Sri Lanka, security

measures have been stepped up, most

noticeably at the international airport in

Colombo, popular tourist sites and temples.

Overwhelming support

But the country faces a steady rather than

rapid climb back to its previously-healthy

visitor numbers. Travelpack says its Sri Lanka

business was ‘severely impacted’ but director

Vishal Patel believes the company ‘owes it to

Sri Lanka to continue its investment there’.

“We have seen Sri Lanka go though worse

situations, like the tsunami and a civil war,

and it always bounces back stronger.”

He added: “Enquiries and sales have picked

up, but not at the rate we hoped for. We will

be arranging fam trips and pushing Sri Lanka

in the coming months.”

Kuoni hopes to boost its Sri Lanka bookings

through its current campaign with TV

presenter, Anita Rani (pictured above, bottom

right), who visited the country for a film now

HANSON IMAGES

featuring on the operator’s YouTube channel.

Rani is featured sampling egg hoppers,

watching baby elephants in Minneriya

National Park, climbing Sigariya Rock, walking

through jungle to the temples at Dambulla

and wildlife spotting off the south coast.

The early signs of a recovery are already

discernible, says Jean-Marc Flambert,

former Director UK, Sri Lanka Tourism. ”The

comeback has started and will continue to

grow. Many tour operators have campaigns

to give Sri Lanka a push, the industry in Sri

Lanka has pulled out all stops and the airlines

are committed to airlift for winter 2019/2020.“

Hiran Cooray, Chairman of Jetwing

Symphony PLC, which operates several

hotels and villas across the country, says it

experienced a busy August, with occupancies

in the mid-60% at most of its properties.

“We have received overwhelming support

from our travel partners and are confident

this winter will be a busy one...we are going

ahead with our planned completion of the

26-suite Jetwing Kandy Gallery, which will

open this December,” he said.

Natasha Muttettuwegama, Sales Manager

at The Haritha Collection, said she is

“encouraged” that many travellers kept their

bookings and visited during July and August.

“We believe this is down to guests feeling Sri

Lanka is safe and recognising it as an exciting

and unique destination,” she said.

There is plenty that is new to tempt return

visitors back, added Flambert. “The Nine

Mirissa, a luxury villa on the south coast

aimed at couples and families, opened in

April, while Flow by the Amber Collection

offers luxury houseboat cruises on

Bolgoda Lake, close to the capital Colombo.

Meanwhile, a refurbished Cinnamon Bentota

Beach will be unveiled in December.

Half a million families in Sri Lanka depend on

tourism and the industry is the country’s thirdlargest,

generating $4.4 billion a year.

BOOK IT WITH...SELECTIVE ASIA

The 14-night Insider’s Sri Lanka tour

showcases the country’s ‘lesser-known

gems’. Included is wildlife spotting in

Uda Walawe, street food in Colombo and

chill-out time on Aruba Bay’s secluded

sands. Accommodation includes Hill Country

(two nights) and Kumana National Park

(two nights). Prices start from £2,627pp

(excluding flights). selectiveasia.com

sellingtravel.co.uk


TM

Sri Lanka Holiday Offers

Special Tour of Sri Lanka

Kandy - Nuwara Eliya - Gregory Lake - Udawalawa - Bentota - Beruwala

Travel : 1 Sep 19 - 31 Oct 19

fr£1165pp

8 nights

Sri Lanka - East Coast Tour

Negombo - Dambulla - Sigiriya Rock - Kandy & more

13 nights 7 nights

fr£1799pp

Ceylon Cultural & Yala Park

Kandy - Dambulla / Habarana - Nuwara Eliya - Colombo & more

Travel : 1 Sep 19 - 31 Oct 19 Travel : 1 Sep 19 - 31 Oct 19

fr£1659pp

All promotional prices are per person includes flights from London & accommodation. Other departure airports available for a

supplement. These promotional offers are subject to availability.

T : 0208 585 4020

E : holidays@travelpack.com


FOCUS ON CALIFORNIA

Keep up to date with all the news from the Golden State such as

the recent reopening of the stunning Highway 1 route through Big Sur

Visit California STAR Training Programme & Sales Companion

H Discover California through a series of inspiring, thematic modules

H Enjoy the all-new shopping module - available now

H Download and share any images, videos or other content to help inspire your clients

H Wine Country’s Sonoma County module – available now


the review: checking out 63

Checking out...

HOTELS / RESORTS

TRAIN JOURNEYS / CRUISES

AIRPORT REVIEWS

HOTEL AZURE – South Lake Tahoe, California

BY JESSICA POOK

THE BACKGROUND: Hotel Azure is

a small boutique-style property of

THE VERDICT

100 rooms, ranging from the deluxe

Just a stone’s throw from

two-bedroom Lakeview Suite to

Lake Tahoe, Azure

ground level Accessible Rooms. In

provides the perfect base

2016 the hotel (formerly the Inn by

for activities like

the Lake) completed a $3.5 million

watersports, hiking or

renovation which included all rooms

skiing the Sierra Nevada

and suites, public spaces and the

Mountains. Its location

hotel’s exterior.

on the California side of

THE LOCATION: Close to the ski

the lake lends it a

slopes of Heavenly and not far

tranquil feel with alpine

from the mountain terrain of Sierra

views, but the bustling

Nevada and Kirkwood, Hotel Azure is

Heavenly Valley, on the

a popular choice for skiers. The hotel

decorated with calm, neutral colours,

heated year-round. The Bear Beach

Nevada side, is just a 10

enjoys prime views of Lake Tahoe

it gives the illusion of bringing nature

Café provides a hearty breakfast

minute drive away.

and is a short walking distance

indoors. The plush beds and modern

and there’s also a Scottish pub next

to activity centres which provide

bathrooms give a luxurious feel and

door with a menu of classic pub

RATES: One night at the

kayaks, paddleboards and jetski hire.

all guestrooms feature a patio or

favourites. Guests have access to

Hotel Azure in a Lake

It’s also close to various restaurants,

balcony with lake or alpine vistas.

free wifi, parking, fitness facilities and

View Double Queen room

bars and the lively casinos and bars

KEY FACILITIES: The pool and hot

a games room.

starts from £193.

of Heavenly Valley.

tub are the perfect place to unwind

W: hotelazuretahoe.com

THE ROOM: Extremely spacious and

after a day of activities and are

E: info@hotelazuretahoe.com

TEWKESBURY PARK – GLOUCESTERSHIRE, UK

BY JO AUSTIN

THE BACKGROUND: This familyowned

and run hotel, set in 165

18-hole golf course, the hotel was

awarded Fido’s Favourite Pet Friendly

Hotel by Best Loved Hotels in 2017.

Only five minutes from M5’s

junction nine, on the doorstep of

Tewkesbury and within easy reach

THE VERDICT

acres of parkland outside historic

THE LOCATION: With stunning

of Cheltenham, Gloucester and

There’s an overall sense

Tewkesbury, has recently completed

views of Tewkesbury Abbey and the

Worcester.

of informality combined

the second phase of a multi-million

Malvern Hills from its hilltop position,

THE ROOM: Dog-friendly ‘pampered

with attentive and

pound renovation. Offering 84

the property has a contemporary

pooch’ rooms are on the ground

friendly staff who simply

guestrooms and nine suites plus an

feel but retains historic features.

floor overlooking the golf course

cannot do enough to help

with doors leading onto private

make you (and your dog!)

parkland. There’s a Scottish

feel welcome. The perfect

influence, with tartan carpet and dog

place for a relaxing break

bed, and amenities including tea and

or a golfing/walking

coffee making facilities.

weekend. I loved the

KEY FACILITIES: Golf course and

collection of colourful

tennis courts; a leisure club with

wellies in reception, ready

sauna, gym and indoor pool. There’s

for guests to take on one

a large, airy reception and bar area,

of the area’s great walks.

a breakfast room for dog owners

and a separate dining room with

RATES: Prices start from

breakfast buffet and a la carte

£70 a night for a double

dining.

room (room only)

W: tewkesburypark.co.uk

E: enquiries@tewkesburypark.co.uk

sellingtravel.co.uk


64

the review: checking out

Checking out...

HOTELS / RESORTS

TRAIN JOURNEYS / CRUISES

AIRPORT REVIEWS

CASA DE CAMPO RESORT & VILLAS – Dominican Republic

BY MARTIN STEADY

THE BACKGROUND: Truly a

remarkable luxury holiday

and a further dressing area with

a safe and wardrobe. Patio doors

lead onto a good-sized balcony,

various shopping options, several

swimming pools – one with a swimup

bar - and three private, pristine

THE VERDICT

destination, Casa de Campo

perfect for morning coffees and

white sand beaches. For the kids

Casa De Campo is

covers 7,000 acres and has three

evening sundowners. There

there are supervised programmes

described as the most

world-class golf courses. But

are also tea-making facilities, a

including all activities.

inclusive resort in the

that’s just the start of it, and the

Nespresso machine and mini bar.

There are also a great number

Caribbean, providing

resort’s huge array of facilities

RESTAURANTS/BARS: There are

of unique locations for destination

affordable luxury at

attract a wide ranging clientele,

ten excellent restaurants, including

weddings and a state of the art

competitive prices. The

including families, honeymooners,

coffee, juice, cocktail and beach

wellness facility with extensive spa,

breadth of options is vast

sports enthusiasts, and even a few

bars. The dining choice is vast

holistic treatments and yoga.

- unlimited horse riding

celebrities and heads of state.

- Spanish tapas, classic Italian,

Not to be missed is a visit to

and weekly clay pigeon

THE LOCATION: Romana, in

fresh sushi, Mexican, up-scale

the unique village of Altos De

shooting in addition to all

the southeast of the island,

food trucks and more. La Caña

Chavón, a full-sized 16th century

of the normal all-inclusive

east of historical capital Santo

restaurant offers French-inspired

Italian-style replica village

features - yet expertly

Domingo and close to Punta Cana

fare and guests gather at the

with restaurants, shops, an

dealt with. The resort has

international Airport.

outside bar and lounge area each

archaeological museum, the St.

options for every kind of

THE ROOM: There are 247 rooms,

night to enjoy live local music and,

Stanislaus Church, sweeping views

traveller and endless

from hotel suites to private villas,

if you fancy it, hand-rolled cigars

of the Chavón River and a 5,000-

ways to get away from it

some with private pools and staff.

and a range of Dominican rums.

seat Grecian-style amphitheatre

all. Impressive from start

I stayed in the Elite Balcony Room

KEY FACILITIES: I loved the

that is used for internationally-

to finish.

which is spacious, cool and well

stunning new Minitas Beach Club

renowned concerts. Frank Sinatra

appointed. An enormous and

but other venues for relaxing and

was the first star to perform there

RATES: Net rates can be

very comfortable bed faces a

activities include the Caribbean’s

when it opened in 1982. The village

obtained via Resort

multi-channel TV. There’s a large

largest marina, an equestrian/

is also a cultural centre for working

Marketing International

bathroom with free-standing bath,

polo centre, shooting centre,

artists like painters and weavers.

(resort-marketing.co.uk)

walk-in shower and double sinks,

tennis courts, water sports centre,

W: casadecampo.com

sellingtravel.co.uk


my trip to...Las Vegas 65

In the firing line

Steve Hartridge spends a day in revitalised downtown Las Vegas,

exploring some of the must-see attractions away from The Strip

The mechanic in the dirty

overalls looks up from behind

the boot of a rusty Oldsmobile,

clenching a heavy-duty spanner. He

takes a menacing step towards me.

“Stop right there, and drop the tool,” I

command, my CO2 pistol now drawn. But

he ignores me and moves a pace closer.

“Drop to the floor NOW or I will shoot,” I

yell, my extended arms pointed directly at

him and my finger twitching on the trigger.

He makes a sudden move – and I fire.

The mechanic drops to the ground and is

motionless. A voice from above says:

“Well, done, you have successfully

completed your training”.

With perspiring palms, I emerge into the

light of the foyer of the Mob Museum

(themobmuseum.org), having just

experienced one of the facility’s newer

attractions: the Use of Force Training

Experience, based on the type of instruction

that real Las Vegas law enforcement officers

receive. Featuring ‘criminal actors’, the

‘situations’ are very real-to-life and my heart

is still racing.

I am spending a couple of days seeing

some of Las Vegas’ alternative attractions,

away from the bright lights and malls on

The Strip. I say alternative but the Mob

Museum (full name The National Museum

of Organized Crime and Law Enforcement)

is now a must-see stop on any Vegas trip.

Since it opened in 2012, it has regularly

added interactive attractions – you can even

‘electrocute’ yourself in an ‘electric chair’ – to

its exhibits that tell the warts-and-all story

of organised crime’s impact on Las Vegas

and its unique imprint on America.

Before leaving I drop into The

Underground, a basement-level Prohibition

history exhibition and speakeasy, for a

bourbon shot in its distillery.

Up in bright lights

It’s a short Uber ride to the Neon

Museum (neonmuseum.org), a ‘boneyard’

spread over a 2.6-acre outdoor area, also

located downtown.

The headline acts are the 150 or so

oversized decommissioned and nonrestored

neon signs that once lit up

casinos, hotels and other businesses in

the city. It’s an eclectic mix of the kitsch,

burlesque and retro-modern – think

Golden Nugget, the original Aladdin’s lamp

from the Aladdin Casino and the Silver

Slipper – for which the city is known.

Take a tour after sunset to see some of

the signs lit up. The visitor

centre is housed in the restored lobby of

the defunct La Concha Motel.

A taste of downtown

That evening I explore more of the

revitalised downtown area on a food tour.

I have been on several of these, in various

cities, where the tiny portions on offer

have left me looking for the nearest

Subway on the walk back to my hotel.

But that’s not the case on a Lip

Smacking Foodie Tour (vegasfoodietour.

com), which makes stops at up to four top

restaurants. The idea is to introduce

visitors and locals alike to the best

signature dishes and exciting new tastes

in Las Vegas, whilst a guide imparts their

knowledge of the city through a series of

anecdotes about its rich history.

At each restaurant, I am treated like a VIP

as I am shown to a reserved table and

served three or four signature dishes. After

eating curry at an Indian, pizza at an Italian

and Dim Sum at a Chinese – all top-notch

restaurants – there is little room for

pastries and cake at our final stop.

It’s been a full day, but I have had a

fulfilling taste of Las Vegas’s ‘other side’ in

more ways than one.

The Neon Museum

The Mob Museum

sellingtravel.co.uk


66

six of the best

NEW SOUTH WALES

New South Wales

Islands

You don’t have to venture too far from the busy cities to

discover secluded islands in New South Wales, says

Jessica Pook

Lord Howe

Island

Recognised as ‘one of

the world’s cleanest

locations,’Lord Howe

Island maintains its

pristine status by

limiting visitors to

400 at any one time. Home to untouched forests,

ancient volcanic mountains and an abundance of

wildlife and rare flora and fauna, the UNESCO site is

a popular draw for hikers, birdwatchers and

snorkellers, who have the chance to hand feed the

fish at Ned’s Beach.

Montague

Island

Enjoy being cut off

from city life by

staying in one of the

125-year-old

Lighthouse Keeper’s

Cottages on this

remote island, just off the coast of Narooma,

southern NSW. With a colony of Australian fur

seals and thousands of penguins for company

there’s never a dull moment. The island is easily

accessible by one of the many tours leaving

from Narooma.

Clarke Island

Looking for the best

views of Sydney

Harbour Bridge and

the Royal Opera

House? You’ll find

them on tiny Clarke

Island, just off

Sydney’s Darling Point. With a capacity of just 150

people at one time, its small size means there’s

no ferry access, but visitors can get there by

water taxi or kayak. Once on the island, enjoy a

picnic surrounded by some of the country’s most

iconic landmarks.

Dangar

Island

Known as the

gathering place for

Guringai Aboriginal

tribes, Dangar Island

gives visitors an

insight into the

history of these indigenous people. Located in the

middle of the Hawkesbury River, the island is

accessible by ferry from Brooklyn marina - an

hour’s train ride from Sydney. Find secluded

beaches by exploring the shoreline’s biking and

walking trails.

DESTINATION NSW

Cockatoo

Island

A place where you

could be learning

about past prisoners

who were sent to

the island one

minute, the next

singing along to a Justin Bieber concert! Located

in the heart of Sydney Harbour, a short ferry ride

from the CBD, the island has emerged as a

popular arts and entertainment venue, but still

maintains its historic draw as a former convict

penal establishment.

GREAT LAKES TOURISM

Broughton

Island

A birdwatchers

dream, this island

has one of the only

facilities where

visitors can camp

amidst an active

seabird colony and is a key breeding site for

wedge-tailed shearwaters. Part of Myall Lakes

National Park, off the coast of Port Stephens,

Broughton Island’s undersea caves, coral, and

curious penguins also appeal to scuba divers.

visitnsw.com

sellingtravel.co.uk


exploring... 67

Tobago

For those clients seeking to immerse themselves in nature while enjoying the typical

attractions of the Caribbean, Tobago is up there with the best, says Alan Orbell

Few parts of the world conjure up

images of pure hedonism like the

Caribbean, but for those for whom the

purity of nature is of equal importance,

Tobago is a great option.

Just off the coast of South America

Trinidad & Tobago has a combined area of

a little over 5000 sq km, of which Tobago

takes up just 300 sq km., some of it

pristine rainforest.

Together with stunning unspoilt

Caribbean beaches it is the Tobago Forest

Reserve – the oldest (since 1776) protected

rainforest in the western hemisphere –

that is a major draw for many.

Birdlife

It is here that visitors will see some of the

180-plus species of birds that call Tobago

home. The main point of access to the

rainforest is the Gilpin Trace and a couple

of hours’ stroll along this track (though a

three- to four-hour walk will take you all

the way to Bloody Bay) will reveal richlycoloured

hummingbirds, kingfishers,

woodpeckers and parrots.

It’s quite possible to walk the trail alone,

but a qualified guide is to be strongly

recommended. Without one visitors will

certainly miss much of the flora and fauna,

none of which, incidentally, is venomous.

The sounds of the rainforest offer nothing

but the rustle of the breeze, occasional

cicadas and non-stop birdsong.

A visit to the rainforest should be

recommended as a ‘must’ for anyone.

Hidden bays

Tobago is littered with hidden bays on

both its Atlantic and Caribbean (leeward)

coasts. On the leeward side, stunning

sandy beaches at places further up the

BOOK IT WITH... CARIBTOURS

Seven nights at Coco Reef Resort and Spa is

from £1,299pp, B&B. The resort has a private

lagoon and white sand beach, surrounded by

ten acres of tropical gardens. Alternatively,

seven nights room-only at the island's most

luxurious resort, The Villas at Stonehaven, is

from £1,559. caribtours.co.uk; 020 3627 1777

ARGYLE WATERFALL

coast like Castara, Englishman’s Bay,

Parlatuvier and Bloody Bay remain largely

unspoiled with little but the odd café/bar

and souvenir shop.

For those who prefer a more commercial

offering, Pigeon Point is the place.

There’s a small TT$20 charge to get in but

it comes with sunbed/parasol hire options,

lifeguards and plenty of places to eat

and drink. The thatched jetty is probably

Tobago’s most photographed scene.

From here there are glass-bottom boat

cruises plus the full range of watersports

from snorkeling and diving to windsurfing

and boating. All told, Tobago has some 60

diving sites.

Tobago icons

The main attractions in Tobago’s biggest

town, Scarborough, are the small botanic

garden and the 1777-built Fort King

George complex, which has played a

central part in the 30-plus times Tobago

has changed hands.

The clifftop Heritage Park includes two

PIGEON POINT

BATTEAUX BAY

museums with the Tobago Icons Museum

housing artifacts dating back to 2500 BC.

Other attractions include the Argyle

Waterfall and, for visitors staying in

the last two months of July, the biggest

of the annual cultural events, the

Tobago Heritage Festival. This is when

Tobagonians display their culture and reenact

historical events.

It’s easy to hire a car in Tobago and there

are also plenty of taxis willing to take

clients on a private tour. Organised tours

are also plentiful.

But however your clients see the island

it’s well worth suggesting they spend some

time away from the hotel pool.

Where to stay

A good base, combining the indulgences

of an all-inclusive resort with easy access

to Tobago’s natural attractions, is the

Magdalena Grand Beach & Golf Resort.

For golfers it also offers a PGA-designed

18-hole golf course. Rates, including flights,

are from around £1,799pp.

sellingtravel.co.uk


68

spotlight on

Talking...

Air

Mauritius

In conversation with... Ian Nash,

Regional Manager UK & Ireland, Air Mauritius

QWhat’s new with Air Mauritius?

A: We are delighted and proud to have

started operating brand-new A330-900neo

aircraft this year on our London route,

making Air Mauritius the first A330neo

operator in the Indian Ocean and the

world’s first operator of both the A350-XWB,

which flies on our Paris to Mauritius

route, and the A330neo,

Airbuses’ new generation

of wide-bodied aircraft.

This really is a sea

change for us

and shows our

commitment

to providing

the very best

quality product to

Mauritius.

Why should

Q agents book

with you?

A: As the national carrier, their

customers will experience Mauritius

the moment they step on the aircraft. Our

Mauritian cabin crew are renowned for

their friendly, professional service whilst

our unique ‘cooking without borders’ menu

brings together a wonderful blend of Indian,

African, Chinese and European flavours.

This, plus totally new product – including

fully flat business class seats, state-of-theart

inflight entertainment and large full HD

screens – means Air Mauritius offers agents

the very best value for money on non-stop

direct flights to Mauritius - plus, we are the

only carrier to fly direct from Heathrow

to Mauritius and will carry golf bags and

wedding dresses at no extra charge.

We are the National Airline of Mauritius

and celebrated our 50th anniversary in

2017. A Skytrax four-star rated airline,

Air Mauritius has been voted the Indian

Ocean’s leading airline by The

World Travel Awards 14 times

in 17 years.

How do you

Q work with

agents?

A: Our busy

sales team call

on agents all

over the country,

delivering product

updates and training

sessions. With new

products to show off,

we try to send as many

sellers to the island as we

can; this year we’ll send over 100

on educationals. Our Air Mauritius Training

(airmauritiusacademy.com) is a great way

for agents to find out more about us. We

also post information and promotional

opportunities on our trade Facebook and

Instagram pages.

QWhat benefits do agents get for

working with Air Mauritius?

A: We regularly partner with top resorts

on the island to offer incentive promotions

where top sellers can win a holiday for

two. Top revenue-producing partners

receive incentive payments, free staff and

management tickets plus educational seats.

QWhat are the twin-centre options with

Air Mauritius?

A: We fly to over 20 destinations from our

hub in Mauritius. Probably the most popular

is the combination of a safari in South

Africa followed by relaxing on the beach

in Mauritius. We offer a wide selection of

flights from Johannesburg, Cape Town and

Durban. But as customers strive for new

experiences, our flights to Madagascar have

seen increased demand whilst Mauritius

provides the best stopover location enroute

to Perth in Australia. Other destinations

connected to Mauritius include India, South

East Asia and China.

QWhat does the future hold?

A: We have a fleet investment

programme and will continue to focus on

providing the very best flying experience in

the Indian Ocean. In the UK, our short term

focus will be to ensure all our partners are

fully aware and hopefully experience the

new improved level of onboard service.

In the future we’re keen to offer more

flight options to Mauritius, with a possible

increase in the number of direct flights.

sellingtravel.co.uk


Flying you direct onboard

our upgraded aircraft

BUSINESS

Full at Business Class seats

State of the art entertainment system

Individual 15.4 inch HD LED screens

All seats have aisle access

Complimentary lounge access

ECONOMY

State of the art inight entertainment

Individual 11.1 inch HD LED Screens

Complimentary luggage allowance

Champagne service (pre-order required)

Golf bag and wedding dress carried free

In both cabins enjoy the warm Mauritian welcome, an excellent choice of food

styled on the multicultural essence of Mauritius and friendly on board service

For more information:

Tel: +44 (0) 20 8834 5800 Email: UKReservations@airmauritius.com

Web: www.airmauritius.com Trade web: www.airmauritius.biz

Air Mauritius Training Site: www.airmauritiusacademy.com


70

how to sell

Northern Lights cruises

A Northern Hemisphere cruise is a cost-effective option for clients who have

seeing the Northern Lights on their bucket list, says Laura Gelder

Why sell it

Aurora Borealis – better known as the

Northern Lights – is nature’s own light

show and one of the most sought after

experiences that Mother Nature can offer.

Often as elusive as it is spectacular, this

phenomenon of green, purple, blue and

pink lights dancing across night skies is

caused when charged particles from the sun

strike atoms in earth's atmosphere.

The lights are only seen in the upper

reaches of the Northern Hemisphere,

and the further north the better – which

makes the Arctic Circle the top location

for Aurora gazing. These remote and

often frozen places are hard to access and

accommodation isn't ubiquitous and can be

expensive, which is why a cruise is a popular

way to package the experience.

A Northern Lights cruise means agents can

guarantee their clients a consistant standard

of service, while a curated programme of

shore excursions helps them access the

reigon's wild places.

Who to sell to

Target those who have enjoyed the rugged

landscapes of New Zealand's South Island

or North America's Rockies, and clients who

have expressed an interest in Scandinavian

city breaks or enjoy excorted tours or

cruises with a nature focus.

This could be a break-through sell for

cruise sceptics too because, depending on

the cruise line, the all-inclusive nature of a

WINTER SHORE EXCURSION

GODAFOSS WATERFALL, ICELAND

cruise means it can offer the best-value way

to see the Northern Lights. Scandinavia, in

particular, is generally expensive so keeping

costs down can be crucial to making a sale.

When to sell it

Darkness is required to actually see the

Northern Lights. They are observed at high

latitudes, where the midnight sun means

there is no darkness at all for many months,

so the lights are not a year-round attraction.

They are visible from late August to early

April (anytime during dark hours) but

from late September to March it gets dark

as early as 18.00, increasing that window of

opportunity.

Note that December isn’t always an

ideal month because popular viewing

destinations like Tromsø in Norway can see

70% probability of precipitation, meaning

cloud cover.

What to sell

Activities and excursions are hugely varied.

There are wildlife watching trips to see

whales, birds like puffins and eagles and

even polar bears. Active excursions include

hiking mountains and glaciers, kaying and

boat trips, as well as winter sports such as

husky or reindeer sledding, snow-mobiling,

snow-shoeing and cross-country skiing.

Cultural tours include meeting indigenous

people such as the Sami reindeer herders of

Scandinavia or the Innuit of North America.

Excursions also explore towns and cities,

giving an insight into their culture and

architecture – like Alta's futuristic Cathedral

of the Northen Lights in Norway. Cultural

experiences range from eating reindeer to

listening to a Sami Yoik choir.

Onboard, ships have lecturers on hand

BOOK IT WITH...CRUISE & MARITIME

Departing London Tilbury on October 12 2019,

the 12-night round-trip Iceland and Land of

the Northern Lights cruise visits the Faroe

Islands, Akureyri and Reykjavík in Iceland and

the Orkney Islands. Excursions include whale

watching, Iceland's Blue Lagoon, Orkney's

Standing Stones of Stenness and the Faroes'

Vestmanna Sea Cliffs. cruiseandmaritime.com –

0844 414 6140

sellingtravel.co.uk


how to sell 71

“The all-inclusive nature of

a cruise means it can offer

the best-value way to see the

Northern Lights.

Scandinavia, in particular,

is expensive”

FJORD VIEWS, NORWAY

to give talks on subjects such as wildlife,

astronomy, geology and others.

Where to sell

There are several destinations which

can yield spectacular Aurora viewings,

but perhaps the best-known route is up

Norway's coastline from the fjords to the

Arctic circle. Many cruises start and end

in the UK but the most popular stops on

this route are Bergen, with its picturesque

waterfront fronted by multi-coloured

buildings, and Tromsø, considered the

gateway to the Norwegian Arctic and home

to the northernmost botanic garden.

Iceland is often combined with the Faroe

Islands and Scottish islands for a Northern

Lights cruise, with ports of call including

the Faroese capital Tórshavn, with its

turf-covered roofs and viking history, and

Reykjavik for trips to the Blue Lagoon and

Golden Circle Tours which take in Gullfoss

Waterfall, many geysers and geothermal

features and Thingvellir National Park.

Alaska cruises offer a good chance to

ARCTIC CIRCLE

see the Northern Lights at the right time

of year. Many are round-trip from Seattle

through the Inside Passage and calling

at ports like Ketchikan, with its Native

American and pioneer history; the gold rush

town of Skagway; state capital Juneau; and

Fairbanks, a top Aurora-viewing destination.

If your clients are keen on an expeditionstyle

cruise, and have the budget to

accommodate, Greeland can offer

spectacular viewing opportunities as well as

the chance to see glaciers, fjords and bucket

list wildlife like musk ox and polar bears.

Britain’s leading independent cruise line presents

Worldwide Winter

Cruises 2020/21

Our biggest ever winter

cruise collection

On sale now!

BUY ONE GET ONE FREE

PLUS ADDED VALUE BENEFITS

ON SELECTED CRUISES*

Grand Round the World Cruise

120 nights - 6th Jan 2021

1st Adult from £17999

2nd Adult FREE - £8999pp

Marco Polo’s Grand Oriental Odyssey

110 nights - 5th Jan 2021

1st Adult from £16599

2nd Adult FREE - £8299pp

South America & Amazon Discovery

84 nights - 7th Jan 2021

1st Adult from £12599

2nd Adult FREE - £6299pp

Voyage to Australia & New Zealand

52 nights - 9th Oct 2020

1st Adult from £7779

2nd Adult FREE - £3889pp

Grand Northbound Voyage to UK

74 nights - 1st Feb 2021

1st Adult from £9999

2nd Adult FREE - £4999pp

Book online at: www.cruiseandmaritime.com Call: 0844 414 6161

Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk

Subject to availability. *Book by 30th September 2019. Terms & conditions apply. Offered for sale in the UK by South Quay Travel

& Leisure Ltd trading as Cruise & Maritime Voyages. Calls cost 7p per minute plus your telephone comany’s access charge.

ABTA V9945. ATOL 4619. C106/P103/G105/V001/V160TL. 5378

WINNER

AWARDS

2018

Best Cruise Line

Untitled-10 1 sellingtravel.co.uk

21/08/2019 12:57


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medical conditions. Cannot be used in conjunction with any other discount code

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Touchdown is a trading style of Travelbrands Ltd. Travelbrands Ltd travel insurance is arranged and

administered by Insure & Go Insurance Services Ltd. Travelbrands Ltd is an introducer appointed

representative of Insure & Go Insurance Services Ltd for Travel Insurance. Insure & Go Insurance Services

Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 309572) with

registered address: 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA. Registered in England and Wales

(Company no. 04056769)

Ocean Cruises

Moon Palace

Cancun

River Cruises

£99

PLUS FREE child places & resort credit up to $2500

Moon Palace

Jamaica

Exclusive FREE room upgrade!

from

from

£141

All-Inclusive

All-Inclusive

PLUS FREE child places, FREE return airport transfers

& resort credit up to $2500

Upgrade available on selected dates. More resorts are available,

please call for details.

from

7 night San Juan Roundtrip

01 Dec 19 - Silver Wind

Vista Suite

San Juan, Jost Van Dyke, Basseterre, Fort-de-France,

St. Johns, Charlestown, Gustavia, San Juan.

All-Inclusive Lifestyle: All-Inclusive ultra-luxury suite accommodation,

butler service in every suite, all beverages, gratuities, port charges,

taxes and more.

7 night Mediterranean

£495

30 Jan 20 - MSC Grandiosa

Balcony

Barcelona, Marseille, Genoa, Civitavecchia (Rome),

Palermo (Sicily), Valetta, Barcelona.

7 night Western Mediterranean

17 May 19 - Allure of the Seas ®

Barcelona, Palma (Majorca), Marseille,

Staff's family may travel independently.

£1599

£735

Balcony

La Spezia (Florence/Pisa), Civitavecchia (Rome), Naples

(Capri/Pompeii), Barcelona.

Heritage Awali Golf & Spa Resort

Mauritius

from £95 All-Inclusive

FREE child places!

from

Staff's family & friends may also travel at these rates.

Book with confidence

Hotel prices are per person per night and based on 2 adults sharing unless otherwise stated. Cruise prices

are per person and include all taxes and port charges. Offers subject to availability and maybe withdrawn

without notice. Terms & conditions apply.

7 night Cruising the Rhine, Main & Moselle

02 Oct 19 - Brabrant

Balcony

Dusseldorf, Cologne, Cochem, Cruise Moselle River,

Koblenz (overnight), Cruise Rhine River, Cruise Main River,

Miltenberg, Cruising Middle Main Quadrangle, Wurzburg,

Crusing by the Hassberge Mountains, Bamberg, Nuremberg.

ACCREDITEDAGENT

£559

£905

7 night Captivating Rhine

16 Nov 19 - AmaPrima

Outside

Amsterdam (overnight), Cologne, Rudesheim,

Ludwigshafen, Strasbourg, Breisach, Basel.

£919

7 night Vienna to Prague

15 Dec 19 - Avalon Passion

Balcony

Vienna (overnight), Grein, Passau, Regensburg,

Nuremberg, Prague (2 nights).


the final word 73

the quirky side of travel

Slaves to the screen

It's official, 72% of millennials can't go

on holiday without their phone, at least

according to research from international

mobile service provider, TravelSim.

Its UK survey revealed we are spending

over 32 hours a week on our phones and

tablets whilst on holiday. On average,

women spend over three hours on social

media, while men scroll for two and a

half hours, and 59% of parents take tech

on holiday to entertain the kids.

Manchester and Newcastle claim the

highest number of people (62%) needing

a digital detox while Norwich dwellers

are smugly the least reliant on tech.

Video streaming apps are most

popular, followed by Facebook and

messaging, Instagram and emails.

travelsim.com

Beers of the world

The global average price of a pint is

£2.63, according to comparison site

Finder. So why, you may ask, does a

pint in the UK cost upwards of £3.70? If

you reside in London, you will likely pay

£5.18. But don't cry in your beer and

take some comfort by this: the dearest

was found in Doha, Qatar, at £10.30.

Or just move to Maputo, Mozambique,

where it's 39p. finder.com/uk

For better or woof...

Do you sell destination weddings?

Have you booked dog-friendly trips?

Lake District hotel Armathwaite Hall

has combined the two to offer a new

pooch grooming service, making sure

four-legged guests are looking their

paws-down best on the big day. Dogs

are bathed and groomed, dressed in

occasion attire and delivered to the

aisle to woof along with the 'I dos'.

armathwaite-hall.com

Euro-trashed

Behold, the top locations for hen and stag

parties in Europe, as listed by Alpha Insurance

(alphatravelinsurance.co.uk), which looked

at the price of flights, hotels and beers and

number of bars and attractions.

1 Madrid, Spain

2 Prague, Czech Republic

3 Berlin, Germany

4 Bratislava, Slovakia

5 Hamburg, Germany

6 Paris, France

7 Barcelona, Spain

8 Rome, Italy

The October 2019 issue oF SELLING TRAVEL WILL INCLUDE: Adventure holidays • California • Central America • Christmas Markets • New York • Philippines •

Seychelles • contact us sales@bmipublishing.co.uk; editorial@bmipublishing.co.uk

plus online Daily Selling Tips • Destination Guides • Features • Blogs • Interview • Reviews

sellingtravel.co.uk


THANK

YOU

FOR YOUR

CONTINUED

SUPPORT

Thank you for nominating Barbados Tourism Marketing Inc in

the category of Best Destination for Weddings & Honeymoons.

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Be inspired by...

over-50s

travel

Trends in the over-50s market • Interview with: Titan Travel

• New & top selling holidays for the over 50s market


76

OVER 50s TRAVEL

MATURE TRAVEL TRENDS

The over-50s travel market has a tendency to be overlooked or pigeonholed, yet

specialists say it’s more adventurous, diverse and lucrative than many imagine.

Debbie Ward investigates

Solo travel is trending across escorted

travel and is particularly high

in the over-50s market. Riviera

(rivieratravel.co.uk) has increased its solo

tours from 12 to 40. “We’ve really seen

growth over the last year to 18 months,

since our launch of solo tours. It's not

necessarily people who’ve lost a partner,

it may be people whose other half doesn’t

have an interest in the same destination,”

explains National Sales Manager for UK

and Australia, Tom Morgan.

Seeing similar demand, Leger Holidays

(leger.co.uk) has added six new Single

Traveller tours for 2020, with no single

supplement and a door-to-door service.

Experiential travels

The over-50s sector is increasingly active.

“I’ve been thrilled at how much more

adventurous the mature market are. Not

many will just go and lie on a beach now,”

says Clare Dudley, Managing Director of

Cambridge-based agent Ponders Travel.

Leger has added more See It Live tours

to the Venice and Nice carnivals, Monaco

Grand Prix and Brussels Jazz Weekend.

Its specialist guided battlefield tours, of

which it offers over 80, have been boosted

by media coverage. “We had a number of

battlefield tours to the 75th anniversary

D-Day commemorations,” says Head of

Retail Sales Ashley Dellow.

Riviera Travel has added Discover tours,

with three levels of walks. “It’s not the same

as 10 to 20 years ago when you went on a

coach tour… people want to get out and

explore,” explains Morgan.

Personalised extras like the ballet in

Russia are also new, while its escorted

ocean range now features Azamara and

excursion-focused Hurtigruten.

Saga (saga.co.uk) has added excursions

to all its European holidays and new ships,

Spirit of Discovery and Spirit of Adventure,

are performing ‘exceptionally well because

they aid adventure. “We know there’s a real

desire to sail ex-UK on a luxury small ship.

Their size allows visits to unique ports of

call,” says Head of Trade Sales, Iain Powell.

Luxury matters

Luxury is another mature market trend.

Saga’s door-to-door VIP Travel Service is

among its other product tweaks in recent

years, while for 2020 its Stay programmes

include a Signature Collection of hotels

with dedicated lounges and exclusive

arrangements for Saga guests. Product

differentiation is key, says Powell, and

offering a unique, tailored experience “helps

to immerse them in the local culture.”

Leger believes the luxury trend is a

natural extension of mature clients’ desire

for a more comfortable holiday. Its new

Luxuria coaches come with extra-wide

seats, increased legroom, retractable calf

rests and personal touch-screen TVs. The

Luxuria Signature Collection, launched

last year, is a selection of holidays which

“combines state-of-the-art coach travel

with some of Europe’s most fascinatingly

unique hotels…. from Spanish Paradors to

fairy tale German castles,” adds Dellow.

Multi-generational travel

Trips with children and grandchildren,

are an important trend and a gateway to

lucrative long-haul group bookings.

“Grandparents are ringing and saying ‘I

want to take everyone away for Christmas’

sellingtravel.co.uk


OVER 50s TRAVEL 77

CLOCKWISE FROM TOP LEFT: Leger Holidays offers stays in German castles; multi-generational travel is on the up; battlefield tours are trending; experiential travel is big for over 50s

sellingtravel.co.uk


78

OVER 50s TRAVEL

ABOVE: Demand for India is rising, according to Newmarket Holidays and Saga

and they don’t want to just fly-and-flop,

some are taking family from Australia and

the UK and meeting in-between,” Dudley

from Ponders Travel says. “I’ve done a trip

round Burma for one family. They’re often

big bookings and interesting to do.”

The Far East, Caribbean and Disney

prove popular, she says, as do villas with

private pools, though escorted tours are

less common with children involved.

Destination hot list

Long haul is booming for Newmarket

Holidays (newmarketholidays.co.uk) as

continuing Brexit uncertainty prompts

clients to look beyond the Eurozone. India,

Canada, Vietnam and South Africa are

performing particularly well.

“We’ve added further dates to our Indian

programme to keep up with demand; the

same for Kenya and South Africa. We’ve also

added beach extensions to some tours,”

says Head of Trade Sales, Richard Forde.

“We’ve released 2021 dates earlier than ever

and customers are booking further ahead.”

New, longer-haul destinations are also

trending for Saga driven, Powell believes,

by both a change in client mind-set and the

weaker pound against the Euro. Significant

demand for India and Uzbekistan has been

sparked by TV coverage the last year.

Croatia, Italy and Scandinavia are selling

well for Leger and it has over 25 new breaks

for 2020. Also doing well are Romania and

Greece, perhaps perceived as less pricey

than other Eurozone countries, and longerhaul

Costa Rica and Peru, fitting the more

adventurous mature market trend.

Tricks for the trade

“The main thing we’re always talking

to agents about is how exciting this

demographic should be for them,” says

Saga’s Powell, pointing out that baby

boomers typically have greater disposable

income and time to travel.

“It’s important agents recognise how

the average 60-year-old has changed in

the last 20 or 30 years,” he adds. “These

guests are willing to research their holidays

extensively and they’re comfortable

shopping around, but they value service

and reliability above everything else - price

often isn’t the determining factor.”

With over-55s the second biggest users of

Facebook, Powell encourages agents not to

overlook social media for marketing. “They

are engaged with it and can be influenced

heavily by trends online and on television –

use this to your advantage!” he says.

Riviera’s Morgan points out escorted

tours and river cruises are easy, good value

sells, which meet the mature market’s

desire for stress-free holidays. He adds:

“There’s no hassle for agents and the all-in

nature means it’s good for commission.”

Newmarket’s Forde recommends agents

keep up with mature travel trends by asking

operators what is currently selling well; “it

may be something you had not thought of”.

It’s a case of recognising the value of, and

embracing, this market.

sellingtravel.co.uk


A huge thank you!

We’re delighted to be finalists in the following Selling Travel Agents

Choice Awards 2019...

Tour Operator for Short Haul Escorted Tours

Senior Travellers

Solo Travellers

Ocean Cruising – short haul

It’s fingers crossed for now, but one thing’s already certain…

we’re looking forward to working with our current agents,

and hopefully many more, in the weeks and months to come.

Book online at sagaagents.co.uk, call FREE on 0800 074 8021

or contact Trade Support FREE on 0800 068 8732

Visit our online training platform at sagaexperts.co.uk

Find us on social media Saga Trade Team


80

OVER 50s TRAVEL

TALKING TO... TITAN TRAVEL

“TV is a big influence. Celebs

give others the confidence to

be adventurous, whatever

age they are”

A decade ago there was a stigma that

over-50s travel was limited to coach trips

to Europe, but since then we’ve opened the

door to so many far-flung destinations around the

world that weren’t previoulsy easily accessible.

At Titan we exclusively cater for the over-50s

market so we know just how diverse this sector is.

It’s important to remember that, regardless of age,

everyone is an individual and they all want different

things from their holiday.

What’s trending?

Small group tours continue to be popular for us. A

great example is our recently-added Wild Collection,

which includes Wild Costa Rica and Wild Borneo.

These itineraries can be slightly more adventurous.

On the flip side we’re also seeing demand for

relaxing week-long river cruises through Europe, so

it’s all about catering to different needs.

India’s Golden Triangle goes from strength to

strength, especially when it comes to trade bookings.

Orangutans in Borneo

BEN DAVIS,HEAD OF

PRODUCT TITAN

YEARS IN THE

INDUSTRY: 24

FAVOURITE

HOLIDAY

DESTINATION: Italy.

(Helps that my wife

speaks Italian too!)

TRAVEL DISASTER:

Leaving my Passport

at LHR when flying

to Edinburgh with my

family.

I think it’s one of those bucket list destinations that

people are a bit hesitant about booking for fear of

the unknown. That’s why they choose to go with a

reputable operator such as Titan, which has been

travelling there for decades. Guests feel safe in the

knowledge that they will be transfered door-to-door

with our VIP service and looked after by experts.

We’ve also noticed how TV has had a huge influence

on bookings to long-haul destinations. For example,

The Real Marrigold Hotel TV series built up a huge

demand for India and we’re capitalising on that

with new itineraries. There’s been an increase in

travel to Armenia, Georgia and Uzbekistan thanks

to Joanna Lumely’s Silk Road Adventure; Borneo is

doing really well following the Wild Borneo Adventure

documentary with Judy Dench, and anything that

Jane McDonald touches seems to turns to gold! I think

these celebrities give others the confidence to be

more adventurous, whatever age they are.

Here’s what you didn’t know

Agents are surprised about how diverse Titan's

product is and we want to remind them about our

more relaxed Stay and Explore option – a one or twocentre

trip with three or four nights in each place.

We’re also the only company that operate these tours

in the UK. Clients are picked up from their front door

and driven to and from their hotel, with the option of

daily excursions.

In other news, we’re excited to have Zimbabwe back

in our portfolio, since it has been off the travel map for

about 25 years. Our 14-day escorted tour to Zimbabwe

is a small group journey, with a cruise on Lake Kariba,

a visit to Victoria Falls and a game drive in Hwange

National Park. In comparison to South

Africa, Zimbabwe is very much unspoilt and

the game has been left mostly untouched.

sellingtravel.co.uk


ochure

Low

£99PP

deposit

Book by

30 Sep 2019 *

From Scotland to Sicily, find your customers their perfect

short-haul escorted holiday in our brand-new brochure. As well

as our diverse selection of European itineraries, you’ll find UK

short breaks and a range of festive getaways over Christmas.

• VIP door-to-door travel service †

• Fly from an airport near you**

• Price Promise

• Guaranteed departures

Book online at www.titanagents.co.uk

*£99pp deposit is available on the majority of Titan’s European and

river cruise holidays. †Mainland UK only. **Supplements may apply

007763-TT Untitled-2 1Selling Travel.indd 1 19/08/2019 16/08/2019 08:12 16:22


82

OVER 50s TRAVEL

TOP SELLERS & NEW PRODUCT

JORDAN

SARDINIA, ITALY

The nine-day Jordan Discovery trip from

Explore is proving a top seller for the over-

50s. Clients can float in the salty waters of

the Dead Sea, explore the lost city of Petra

and enjoy a desert campfire at Wadi Rum.

explore.co.uk

New for summer 2020 is

Inghams' Secrets of Sardinia

tour. With departure dates

from May to September, the

seven-night trip includes

a walking tour of the coast

and a visit to Bosa (pictured),

known as one of Italy’s most

picturesque villages.

inghams.co.uk

MEMPHIS, NEW ORLEANS &

NASHVILLE, USA

Popular with Newmarket’s music-loving

customers is the Elvis Presley’s Memphis,

New Orleans & Nashville tour, which journeys

through America’s musical heartland, from

the birthplace of Jazz and the cradle of Rock

‘n’ Roll to the capital of Country Music.

newmarketholidays.co.uk

HAWAII, USA

The new 13-day Hawai’ian Islands

Discovery trip from Titan hops

between Maui, Big Island and Oahu

for a taste of tropical island life.

Clients will uncover a poignant piece

of USA history at Pearl Harbor and

enjoy postcard-perfect beaches and

volcanic parks. titantravel.co.uk

WINE COUNTRY

Kirker Holidays has introduced

Cultural Wine Tours, initially

to the wine regions of Reims

& Champagne in France and

Rioja and Northern Spain.

Clients join expert Tim

Clarke in visiting Bollinger

and Tattinger, with tutored

tastings. Kirker hopes to add

more destinations, including

Georgia. kirkerholidays.com

sellingtravel.co.uk


OVER 50s TRAVEL 83

MOROCCO

Christmas in Marrakech forms part of Just You’s Solo Festive

Breaks portfolio. The eight-day trip includes a tour of the

markets of Djemaa el Fna Square, a visit to Asni with lunch at an

authentic Moroccan retreat surrounded by the Atlas Mountains

and a stop at Ourika Valley with lunch in a hilltop restaurant.

justyou.co.uk

SPAIN & PORTUGAL

Launched in 2018, Leger’s Luxuria Signature collection

includes the Paradors & Pousadas of Castile, Madrid,

Salamanca & Portugal. From the capital of Madrid to the

Golden City of Salamanca, the tour focuses on historical

architecture with lavish accommodation in some of

Spain’s finest Paradors and Portugal’s idyllic Pousadas.

leger.co.uk

LEBANON

Saga’s new nine-day tour, The Pearl of the Middle East,

explores the history and modern regeneration of Lebanon.

This modern country is now bouncing back after years

of conflict and the tour showcases highlights such as

the Cedars of God Forest; Sidon, with its sea castle and

souks; and UNESCO World Heritage-listed Tyre, which has

Phoenician and Roman archaeological influences. saga.co.uk

SCOTLAND

The 'gentle walking specialist' Adagio has

launched its new 2020 brochure, with 37

different options. New additions include

a trip to the UK's most northerly outpost,

the Shetland Islands, known for their

rugged coastline and rolling hills, ancient

history and wildlife including many sea

birds. adagio.co.uk

sellingtravel.co.uk


JAMAICA SAINT LUCIA ANTIGUA BAHAMAS GRENADA BARBADOS

Sandals Barbados

Barbados

BOOK THE WORLD’S LEADING ALL-INCLUSIVE RESORTS

FOR TRAVEL UP TO AUGUST 2021

FOR MORE INFORMATION ON THE WORLD’S LEADING ALL-INCLUSIVE RESORTS

Call Agency Sales 020 7590 0210 | Email agencysales@sandals.co.uk | Visit sellingsandals.co.uk

OR TO BOOK

Call 0808 164 3459 | Visit sandals.co.uk/agents

2 0 1 8

Book by 30 Sep ’19. Terms & conditions apply – contact us for full details.

23 Years Running

Untitled-2 1 27/08/2019 09:14

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