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32<br />
agents talk<br />
<strong>Selling</strong> <strong>Travel</strong> listens<br />
This month #agentstalk about...<br />
Get social with us: <strong>Selling</strong><strong>Travel</strong> <strong>Selling</strong><strong>Travel</strong>mag @sellingtravmag<br />
<strong>Travel</strong> Agent rants & raves<br />
This month Jenny Jackson asked: "With the very sad news of the collapse of<br />
Super Break is there a gap in the market when it comes to UK breaks?"<br />
Agents<br />
overheard<br />
Jenny Jackson<br />
Founder of Luxury<br />
<strong>Travel</strong> Guru<br />
“I can't imagine UK travel<br />
without Super Break. I really<br />
hope an investor sees what<br />
a good brand it is for the UK<br />
travel market."<br />
“It's always been a solid choice<br />
for UK hotel breaks since I<br />
started in retail nearly 30<br />
years ago."<br />
"It would be great if Super<br />
Break is saved but it needs<br />
to solely concentrate on UK<br />
short breaks. Forget European<br />
packages and go back to the<br />
basics!"<br />
"It was a company that always<br />
dealt with any issues, on the<br />
rare occasion there were any,<br />
and was so agent friendly."<br />
"Years ago there were so many<br />
to choose from: Highliffe,<br />
Rainbow, London <strong>Travel</strong><br />
Service and Golden Rail. I<br />
think most have merged into<br />
one now."<br />
"We have a UK hotel booked<br />
for a clients' golden wedding<br />
anniversary and it isn't<br />
covered by ABTA, but we have<br />
already paid Super Break. We<br />
now have to pay for the hotel<br />
so the clients don’t lose out -<br />
and it was an expensive hotel!"<br />
"We had to turn a customer<br />
away recently. They wanted a<br />
rail break with Super Break and<br />
we hadn't any alternatives to<br />
switch-sell to."<br />
"It shows the huge problem in<br />
travel: when companies are<br />
profitable but the parent<br />
company is not."<br />
"Well that’s a<br />
new one... A guy<br />
asking if he can take<br />
his two pet hamsters<br />
on a cruise with him!"<br />
“I had someone<br />
who wanted to<br />
purchase a seat<br />
for their<br />
goldfish bowl”<br />
"Client said: 'the flight time<br />
doesn't work for me. Could<br />
you ask the airline to go a few<br />
hours later or delay the<br />
flight for us?' Er, sure..."<br />
"'Can I pay £200 now<br />
and the rest when i<br />
get back?' No"<br />
TM<br />
10nts - Golden Triangle & Goa, India<br />
0208 585 4020<br />
holidays@travelpack.com<br />
DELHI AGRA JAIPUR GOA<br />
Package includes flights, accommodation, sightseeing, English speaking guide & transfers.<br />
<strong>Travel</strong> : 1 Oct <strong>19</strong> - 9 Dec <strong>19</strong> / 16 Jan 20 - 31 Mar 20<br />
fr£2565pp<br />
Untitled-10 1 13/08/20<strong>19</strong> 15:57
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