Selling Travel September 19

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68 spotlight on Talking... Air Mauritius In conversation with... Ian Nash, Regional Manager UK & Ireland, Air Mauritius QWhat’s new with Air Mauritius? A: We are delighted and proud to have started operating brand-new A330-900neo aircraft this year on our London route, making Air Mauritius the first A330neo operator in the Indian Ocean and the world’s first operator of both the A350-XWB, which flies on our Paris to Mauritius route, and the A330neo, Airbuses’ new generation of wide-bodied aircraft. This really is a sea change for us and shows our commitment to providing the very best quality product to Mauritius. Why should Q agents book with you? A: As the national carrier, their customers will experience Mauritius the moment they step on the aircraft. Our Mauritian cabin crew are renowned for their friendly, professional service whilst our unique ‘cooking without borders’ menu brings together a wonderful blend of Indian, African, Chinese and European flavours. This, plus totally new product – including fully flat business class seats, state-of-theart inflight entertainment and large full HD screens – means Air Mauritius offers agents the very best value for money on non-stop direct flights to Mauritius - plus, we are the only carrier to fly direct from Heathrow to Mauritius and will carry golf bags and wedding dresses at no extra charge. We are the National Airline of Mauritius and celebrated our 50th anniversary in 2017. A Skytrax four-star rated airline, Air Mauritius has been voted the Indian Ocean’s leading airline by The World <strong>Travel</strong> Awards 14 times in 17 years. How do you Q work with agents? A: Our busy sales team call on agents all over the country, delivering product updates and training sessions. With new products to show off, we try to send as many sellers to the island as we can; this year we’ll send over 100 on educationals. Our Air Mauritius Training (airmauritiusacademy.com) is a great way for agents to find out more about us. We also post information and promotional opportunities on our trade Facebook and Instagram pages. QWhat benefits do agents get for working with Air Mauritius? A: We regularly partner with top resorts on the island to offer incentive promotions where top sellers can win a holiday for two. Top revenue-producing partners receive incentive payments, free staff and management tickets plus educational seats. QWhat are the twin-centre options with Air Mauritius? A: We fly to over 20 destinations from our hub in Mauritius. Probably the most popular is the combination of a safari in South Africa followed by relaxing on the beach in Mauritius. We offer a wide selection of flights from Johannesburg, Cape Town and Durban. But as customers strive for new experiences, our flights to Madagascar have seen increased demand whilst Mauritius provides the best stopover location enroute to Perth in Australia. Other destinations connected to Mauritius include India, South East Asia and China. QWhat does the future hold? A: We have a fleet investment programme and will continue to focus on providing the very best flying experience in the Indian Ocean. In the UK, our short term focus will be to ensure all our partners are fully aware and hopefully experience the new improved level of onboard service. In the future we’re keen to offer more flight options to Mauritius, with a possible increase in the number of direct flights. sellingtravel.co.uk
Flying you direct onboard our upgraded aircraft BUSINESS Full at Business Class seats State of the art entertainment system Individual 15.4 inch HD LED screens All seats have aisle access Complimentary lounge access ECONOMY State of the art inight entertainment Individual 11.1 inch HD LED Screens Complimentary luggage allowance Champagne service (pre-order required) Golf bag and wedding dress carried free In both cabins enjoy the warm Mauritian welcome, an excellent choice of food styled on the multicultural essence of Mauritius and friendly on board service For more information: Tel: +44 (0) 20 8834 5800 Email: UKReservations@airmauritius.com Web: www.airmauritius.com Trade web: www.airmauritius.biz Air Mauritius Training Site: www.airmauritiusacademy.com
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SEPTEMBER 2019 • SELLINGTRAVEL.CO
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Page 17 and 18: 17 • Amazing prizes • The 2019
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Selling Travel September 19

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