18-PCE-0089_CA
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COMMUNICATION 2.3
PHONE DIALOGUE
PHONE
DIALOGUE
Every communication, whether it’s with a coworker
or a customer, is an opportunity to reflect who we
are as a company.
That’s why answering phones—and the conversation that follows—should always be conducted
with a respectful tone and appropriate emotion. Whether you’re talking with a long-time
customer or someone who is reaching out to us for the first time, a courteous and professional
greeting lays the foundation for a strong customer relationship.
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