ce magazine june 2020 issue
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Something to enlighten you up<br />
Where will technology take us – and what role will<br />
be play in the creation of our own future at work?<br />
By Max Eaglen | 12th October 2018 | Platform<br />
Max Eaglen is a founding director of Platform, a brand consultancy that co-create<br />
Customer Experien<strong>ce</strong> Centres and work with clients including Vodafone, TAG<br />
Heuer and British Gas.<br />
There is a point of time somewhere around 2045, according to futurist Ray<br />
Kurzweil, when our lives will be profoundly and irrevocably changed. At this point,<br />
computers, or rather AI, will surpass humans as the smartest kids on the block – a<br />
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