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ce magazine june 2020 issue

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Something to enlighten you up<br />

Where will technology take us – and what role will<br />

be play in the creation of our own future at work?<br />

By Max Eaglen | 12th October 2018 | Platform<br />

Max Eaglen is a founding director of Platform, a brand consultancy that co-create<br />

Customer Experien<strong>ce</strong> Centres and work with clients including Vodafone, TAG<br />

Heuer and British Gas.<br />

There is a point of time somewhere around 2045, according to futurist Ray<br />

Kurzweil, when our lives will be profoundly and irrevocably changed. At this point,<br />

computers, or rather AI, will surpass humans as the smartest kids on the block – a<br />

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