The Recycler Issue 331
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GLOBAL GM Technology, Firmware Update, Ricoh<br />
Ricoh jumps on the firmware bandwagon<br />
<strong>The</strong> Japanese OEM joined HP, Sharp and Lexmark releasing a firmware update in March,<br />
affecting third party cartridge used in its IM C series and MP C series devices.<br />
On 9 March of this year GM Technology<br />
detected a firmware update causing<br />
problems with compatible cartridges in<br />
Ricoh IM C series machines and some MP<br />
C series models.<br />
<strong>The</strong> new update with identifier 2.27.1<br />
affects all Ricoh IM C series machines<br />
(C2000, 2500, 3000, 3500, 4500 AND<br />
6000) and MP C models like the MP C2503<br />
and C2504.<br />
Conducting more research, GM<br />
Technology confirmed that the Ricoh<br />
firmware update is in line with the 'Always<br />
Current Technology' strategy launched<br />
by the brand in 2019. Where Ricoh has<br />
programmed its new firmware to run<br />
the update fully automatically without<br />
requiring prior authorisation from the user.<br />
<strong>The</strong> company stated “With this update<br />
installed, Ricoh can check the compatibility<br />
between the region of its machines and<br />
the toner cartridges to limit the use of its<br />
products between different geographical<br />
locations. For example, after this update<br />
European machines will only accept<br />
European toner cartridges.”<br />
With this latest update installed on Ricoh<br />
devices, the Japanese OEM will be able to<br />
verify the region code on the toner cartridge<br />
chip and if it does not match with the<br />
machine, it will automatically block the<br />
device and all its functions.<br />
Consumers using compatible toners<br />
created outside Europe my find their<br />
printer and all functions are blocked if the<br />
machine cannot verify the region code on<br />
the toner cartridge chip with the printer.<br />
If this happens, the user will see an error<br />
message on the screen and will not be able to<br />
continue using the printing device until the<br />
toner is replaced with a correct one.<br />
GM Technology said: “As an immediate<br />
priority we verified that the new update<br />
does not affect our remanufactured toners.<br />
With our own unique reset technology, we<br />
can reuse original chips and return them to<br />
their original factory condition.” ■<br />
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<strong>Issue</strong> <strong>331</strong><br />
June 2020<br />
15