November/December 2020

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FROM THE EDITOR THE ART OF GIVING Understandably, after living in the Twilight Zone for the past nine months, there’s been a burning and collective desire to turn the page on 2020. Of course, none of us has the ability to know whether 2021 will be a better year or a continuation of more of the same. Still, based on what the medical community tells us, we can expect that the next six months will be tough. So, let’s buckle up and ready ourselves with steely determination to prepare for the worst and hope for the best. While the holidays will be markedly different this year for all of us, with government-mandated restrictions still in full force, we can only make the best of a bad situation. Closer to home, our annual Pinnacle-Awards program has been temporarily put on hold this year, leaving us to pivot accordingly. For the first time in 32 years, we will not be shining the spotlight on excellence in foodservice-and-hospitality business operations. Still, while we cannot host and welcome 500 industry executives this year to the Royal York, we can continue to salute excellence, albeit in a different format and fashion. Coincidentally, when we launched the Pinnacle Awards in the late 1980s, one of its core tenets was a strong focus on community involvement. What better way to highlight this tenet than through this month’s Hospitality Heroes (see profiles starting on p. 29) featuring a well-deserved tribute to the people and companies that went above and beyond to lend a helping hand when COVID- 19 unleashed its fury. Across the country, there are numerous displays of individuals, operators and suppliers, big and small, that put aside the day-to-day challenges spurred by the pandemic and galvanized their teams to help those at risk, those who lost their jobs, the vulnerable, one another and the community at large. And, while we may not be able to meet face to face this year, on December 4th, on what would have been the date for this year’s Pinnacle Awards, we’ll be able to share in the heart-warming and compassionate stories of these remarkable Hospitality Heroes through a virtual roundtable discussion featuring heroes from both the restaurant and hotel community. Given that restaurants and hotels have been amongst the hardest hit by the pandemic, this month’s stories are particularly heartwarming and speak to the industry’s ability to put the needs of others ahead of its own. Of course, that’s not news to anyone who has consistently witnessed the generous hospitality of this industry in the past. After all, this is an industry that is woven into the fabric of Canadian lives; this is an industry with heart. ROSANNA CAIRA rcaira@kostuchmedia.com @foodservicemag facebook.com/foodservicehospitalitymagazine instagram.com/rosannacaira NICK WONG, LOCATION PROVIDED BY VIA CIBO 2 FOODSERVICE AND HOSPITALITY NOVEMBER/DECEMBER 2020 FOODSERVICEANDHOSPITALITY.COM
EST. 1968 | VOLUME 54, NO. 10 | NOV./DEC. 2020 EDITOR & PUBLISHER ROSANNA CAIRA MANAGING EDITOR AMY BOSTOCK ASSOCIATE EDITOR DANIELLE SCHALK MULTIMEDIA MANAGER DEREK RAE ART DIRECTOR COURTNEY JENKINS DESIGN ASSISTANT JACLYN FLOMEN SOCIAL MEDIA MANAGER/EVENTS CO-ORDINATOR JHANELLE PORTER DIRECTOR OF BUSINESS DEVELOPMENT, U.S.A. WENDY GILCHRIST CIRCULATION PUBLICATION PARTNERS CONTROLLER DANIELA PRICOIU ADVISORY BOARD FAIRFAX FINANCIAL HOLDINGS LIMITED NICK PERPICK FHG INTERNATIONAL INC. DOUG FISHER JOEY RESTAURANT GROUP BRITT INNES MTY GROUP MARIE-LINE BEAUCHAMP PROFILE HOSPITALITY GROUP SCOTT BELLHOUSE SOTOS LLP ALLAN DICK THE HOUSE OF COMMONS JUDSON SIMPSON THE MCEWAN GROUP MARK MCEWAN UNIVERSITY OF GUELPH, SCHOOL OF HOSPITALITY & TOURISM MANAGEMENT BRUCE MCADAMS WELBILT MARY CHIAROT To subscribe to F&H, visit foodserviceandhospitality.com Published 11 times per year by Kostuch Media Ltd., 23 Lesmill Rd., Suite 404, Toronto, Ont., M3B 3P6. Tel: (416) 447-0888, Fax (416) 447-5333, website: foodserviceandhospitality.com. SUBSCRIPTION RATES: 1-year subscription, $55; U.S. $80; International, $100. Canada Post – “Canadian Publication Mail Product Sales Agreement #40063470.” Postmaster send form 33-086-173 (11-82). RETURN MAIL TO: Kostuch Media Ltd., 23 Lesmill Rd., Suite 404, Toronto, Ont., M3B 3P6. Member of CCAB, a Division of BPA International. Printed in Canada on recycled stock. Your Deli Experts pillers.com/foodservice 1-800-265-2627 FOODSERVICEANDHOSPITALITY.COM NOVEMBER/DECEMBER 2020 FOODSERVICE AND HOSPITALITY 3
Page 1: HOSPITALITY HEROES CANADIAN PUBLICA
Page 6 and 7: Thank you for stepping up to the pl
Page 8 and 9: GOING VIRTUAL Toronto-based restaur
Page 10 and 11: PIZZA PARTNERSHIP Mohamad Fakih, fo
Page 12 and 13: ¨ @welbiltcanada Garland Canada -
Page 14 and 15: FROM THE DESK OF NPD THRIVING TH AD
Page 16 and 17: YOU’VE NEVER SEEN FULLY COOKED BA
Page 18 and 19: FOOD FILE FREEPIK.COM 16 FOODSERVIC
Page 20: Currently the top five go-to items
Page 23 and 24: SEGMENT REPORT SEGMENT SPOTLIGHT EX
Page 25 and 26: SPONSORED CONTENT Canadian Egg Farm
Page 27 and 28: During the height of shutdowns, man
Page 29: We’re in this together We salute
Page 32 and 33: Mohamad Fakih (left) is well-known
Page 34 and 35: When COVID-19 forced the cancellati
Page 36 and 37: Branding and Buzzing used its resou
Page 38 and 39: Mark McEwan and his team stepped up
Page 40 and 41: When COVID-19 hit the foodservice i
Page 42 and 43: Garland-Welbilt Canada acts on COVI
Page 44 and 45: Jagger Gordon has expanded Feed it
Page 46 and 47: iCombi Pro. iVario Pro. All of a su
Page 48 and 49: The ever-versatile combi-oven is on
Page 50 and 51: the cooklines. The chain just compl
Page 52: from the supply side STAR-approved
Page 55 and 56:
PRODUCT PREVIEW OVENTION Ovention i
Page 57 and 58:
Connect with KML PRINT DIGITAL EVEN
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November/December 2020

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