motion-control-drives-D31-5-complete-English-2020-03-Update-2020-08
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© Siemens <strong>2020</strong><br />
Return<br />
■ Overview<br />
In addition to the simple delivery of spare parts, with many<br />
products, we also offer you the option of an exchange. This has<br />
the advantage that you not only receive the spare part quickly,<br />
but are able to return the defective device to us for a credit. You<br />
therefore receive our spare part at the lower exchange price.<br />
A credit will be awarded on condition that the repair code indicates<br />
that repurchasing is admissible, a replacement is obtained<br />
from the spare parts store, and that the returned product is<br />
repairable.<br />
The ordering mode and logistics service determine the delivery<br />
of spare parts:<br />
■ Benefits<br />
Ordering Logistics service Note<br />
mode<br />
Standard<br />
Plant<br />
stoppage<br />
Cost-optimized:<br />
Contracted shipping<br />
company<br />
Time-optimized:<br />
Express, courier,<br />
collection<br />
Delivery within the normal national<br />
delivery times through the contracted<br />
shipping company<br />
You choose the shortest possible<br />
delivery time for your own benefit:<br />
• Delivery by means of collection or<br />
courier service<br />
• Delivery by express service<br />
Services and documentation<br />
Spare parts services<br />
Delivery as exchange product<br />
For returns, we require the following information:<br />
• Reason for return<br />
• If defective: detailed description of the fault<br />
• Machine number<br />
• Machine/system manufacturer<br />
• End customer<br />
We will then be able to provide you with additional information<br />
in the repair report/inspection report regarding the diagnosis/<br />
inspection as well as information about the <strong>complete</strong>d repair.<br />
7 Savings thanks to the option of returning defective parts<br />
7 A spare part is available immediately in the event of failure<br />
7 New liability for defects for the spare part<br />
7 Long-term spare parts availability<br />
7 Optimum system compatibility<br />
Emergency<br />
service<br />
Special logistics:<br />
Courier<br />
You can also order the spare parts<br />
from us outside normal working hours,<br />
as well as on weekends or national<br />
holidays round-the-clock.<br />
• Your delivery will arrive by courier<br />
■ Overview<br />
Downtimes cause problems in the plant as well as unnecessary<br />
costs. We can help you to reduce both to a minimum – with<br />
our worldwide repair facilities. The advantage for you: Defects<br />
can be rectified before they cause further harm.<br />
Repair is a favorable option when you have specific reasons<br />
for not replacing the defective device or part with a new one<br />
(delivery as exchange product).<br />
We maintain a global network of Siemens repair shops and<br />
certified partners to ensure that we will always be able to<br />
process your repairs quickly.<br />
We can offer you different types of repair depending on your<br />
requirements:<br />
Repair<br />
Function repair<br />
A function repair is the same as a normal repair but excludes the<br />
repair of cosmetic defects, e.g. scratches, labels, discoloration.<br />
The conditions applicable to function repairs should be observed<br />
in this case. The function repair service is only available<br />
for machine manufacturers or machine operators. Please ask<br />
your regional Siemens contact.<br />
For repairs, we require the following information:<br />
• Reason for return<br />
• If defective: detailed fault report<br />
• Machine number<br />
• Machine/system manufacturer<br />
• End customer<br />
4<br />
Normal repair<br />
■ Benefits<br />
Normal repair at standard conditions normally takes 10 working<br />
days following receipt of the defective item at our repair shop.<br />
Fast repair<br />
In particularly urgent cases, we offer you the option of a fast<br />
repair within 1 or 2 working days for many products at additional<br />
cost.<br />
Turnaround repair<br />
With a turnaround repair, we organize on your behalf collection<br />
of the device/component to be repaired.<br />
Mobile repair service<br />
We come to you and perform the required repairs on site, for<br />
example, when the device/component cannot be removed due<br />
to its weight.<br />
7 Short downtimes for machines and plants<br />
7 Only certified original parts are used<br />
7 Additional services from Siemens:<br />
• Longer availability of your machine/plant through the<br />
preventive replacement of wear parts and aging parts<br />
• Highest standards of quality<br />
• Use of the comprehensive test concept of series production,<br />
including software, firmware, ASICs, complex function<br />
blocks, etc.<br />
• Implementation of all the hardware and software/firmware<br />
enhancements known by development, production, service<br />
and quality management departments, as well as suppliers<br />
7 Information supplied by repair report/inspection report<br />
Siemens D 31.5 · March <strong>2020</strong><br />
4/13
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