The Garage 325

The
Supporting the Independent Garage and MOT sector
Issue 325
April 2021
Under the
Spotlight
Mike ‘Super Human’ Newman
Holder of multiple Blind World Records, on land and on water
Women in
Transport
Sonya Byers
Chief Executive of
Women in Transport
Bill Fennell
What lies ahead for garages
in the automotive sector?
The Body Shop
Practical tips on panel repair,
paint shop preparation and
paint rectification from
Mirka, Standox and Spies
Hecker’s
To subscribe, please visit - www.garageandmot.com

IGA Covid.indd 1 10/03/2021 12:45

The
Supporting the Independent Garage and MOT sector
Issue 325
April 2021
HelloWelcome to The Garage
This month we are honoured to interview
multiple world record holder Mike
Newman. He’s had an exciting career
behind steering wheels, joysticks and
handlebars and is now the driving force behind
his charity Speed for Sight, we’ve managed to
find out more on page 16.
As we go to press the country is preparing to
come out of Lockdown, Motor Ombudsman’s
Managing Director Bill Fennell looks at what
vehicles sales and the aftermarket may have to
deal with in the future.
Following International Women’s Day earlier
in March, we’ve talked to Sonya Byers, Chief
Executive of Women in Transport about the
history of the organisation and what she has
planned for 2021. From the activity around our
posts on the day, I know you’ll enjoy reading
what she has to say.
Hope you enjoy the magazine
Paul Gregory Editor
paul.gregory@ppmedia.co.uk
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07. Industry Insight - Bill Fennell - what lies ahead for garages in the automotive sector?
08. News - MOT training centre launches new Boston equipped site in record time
12. News - Motul to become primary partner to new-look Toyota Gazoo Racing UK
14. News - Castrol announces launch of Castrol ON a new range of advanced e-Fluids
for improved electric vehicle performance
20. News - Autoelectro produces one millionth starter motor and alternator
Features
People
Under the Spotlight
16. Mike Newman, CEO of Speed of Sight
Not content with achieving a total of nine world
records, Mike has gone on to found Speed of Sight,
a charity providing driving experiences to drivers of
all ages regardless of their ability or disability.
26. Feature Women in Transport
The Garage talks to Sonya Byers, Chief Executive of Women in
Transport, a not-for-profit organisation helping empower women to
maximise their potential.
38. Feature Body Shop
Fast and efficient commercial vehicle repairs. Standox technical experts
outline practical tips to help CV refinishers cut down on process time.
Spies Hecker’s repair solution for deep reds with tinted clear coats.
Plus body shop tips from Mirka UK.
48. People stories and movements from around your industry
IAAF appoints Richard Welland as President and new appointments for MAHLE duo
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Autologic FP.indd 1 10/03/2021 12:46

INDUSTRYNEWS
Industry insight
Presented by MOTUL
Bill Fennell
What lies ahead for garages
in the automotive sector?
The Motor Ombudsman’s Managing Director and Chief Ombudsman looks at
what the future holds for the vehicle sales and aftermarket sectors, including
some of the challenges that may lie ahead for garages as the country
emerges from the latest COVID-19 restrictions.
Since our last Industry Insight feature in December, the landscape has
continued to be dominated by COVID-19, a third lockdown, the additional
challenges presented by our formal exit from the European Union, and
the uncertainty and delays this initially placed on parts entering the UK.
However, there have been many positive steps taken to get the country
back on track. The vaccine rollout has been a real success story, a crucial step
in the fight against Coronavirus, and Boris Johnson has also outlined the key
milestones for the lifting of restrictions during the first half of the year. In fact,
having a timetable gives the automotive sector an element of reassurance that
better times lie ahead, as well as a pathway of when life can seemingly expect
to return to some degree of much yearned-for “normality”. This is especially
pertinent for new and used car outlets that have had to close their doors for
many months to stay in line with the rules around non-essential retail.
The majority of consumers still prefer
to buy a car in person
With online shopping and click and deliver dominating more of the headlines
during the pandemic, we wanted to formulate a clearer picture of what lies
ahead for garages in the automotive sector. We conducted two separate
studies in the opening weeks of 2021 - the first was a YouGov poll of
nearly 1,900 UK motorists to understand their preferences to
purchase a new or used car this year. The results, which have
been published on our website (TheMotorOmbudsman.org),
revealed that nearly two thirds of individuals (62%) would
opt to buy a new or used car in person at the forecourt,
rather than relying on a completely virtual process from
beginning to end. Our research also showed that there
is still an underlying appetite amongst drivers for a
more “conventional” approach of going on a test drive,
and having on-site face-to-face discussions prior to
signing on the dotted line.
MOT demand for March and September
remains unclear
Time flies, and the 30th of March is already the
one-year anniversary of the introduction of the
government’s six-month MOT extension, which
proved very popular amongst drivers, with more than
half (56%) taking advantage of it, according to our
poll last August. This has affected the natural cycle
of peaks and troughs for MOT demand in a “typical”
year, and we therefore conducted a second study to
6 THE GARAGE
Bill Fennell

NEWSBLOG
THERMOSTAT PROBLEMS AND
SOLUTIONS – FORD TRANSIT
Industry Insights celebrates the 50th Anniversary of
the first fully synthetic motor oil: Motul 300V
For details of the wide range of Motul workshop oils and
other garage products, check out: www.motul.com
assess the impact of MOT volumes during the months of March
and September, traditionally the two busiest periods for MOTs,
mirroring when the plate changes happen for new cars.
The survey of around 600 service and repair businesses
conducted at the end of February, involving independent garages,
revealed that the jury’s still out as to exactly what they think will
happen regarding MOT volumes, with 39% predicting a similar
level to March and September 2020, whilst 34% estimated
that their workload will be comparatively quieter. The months
in between are also looking like they could pose challenges,
with April and May being particular examples, as MOT volumes
dipped significantly in 2020 compared to what was witnessed the
previous year.
Garages are also predicting a higher rate of MOT failures in 2021
versus 2020, on the assumption that consumers may have been
more hesitant to take their cars to a garage for routine or ad hoc
maintenance since the start of the pandemic. Similarly, average
annual mileages driven by consumers since their last MOT, are
also expected to fall to between three and five thousand, from an
annual average of 7,200 for private vehicles in 2019.
Other challenges still lie ahead for garages in 2021
Potentially lower MOT throughput is of course not the sole
hurdle that service and repair outlets will have to clear as they
go through the year. When questioned in our research about
what they deemed to be the three biggest challenges facing
their organisation during 2021, 55% of individuals explained that
a drop in overall footfall would be their biggest worry, with 51%
of respondents stating that more costly overheads and higher
operating costs may also pose a significant threat. In addition,
just over a third of those polled (39%), said that a difficulty in
obtaining parts could equally disrupt their work during the coming
months, with over a quarter (29%) citing cash flow and financial
issues as being a possible cause for concern.
There is however, light at the end of the tunnel…
With the vaccine rollout looking so positive, and with a timeline
out of lockdown, there is much-needed light at the end of the
tunnel. While the full impact of Brexit is still not clear, I feel that
we can look forward to an improved economic and business
outlook for 2021, and some respite from what we have all had to
endure during the past twelve months.
Despite the obvious popularity of the Mercedes Sprinter,
VW Transporter and Vauxhall Vivaro, the Ford Transit is
far and away the most common panel van in the UK, with
around a million examples traveling the length and breadth of the
country.
Although generally very reliable, it’s not uncommon for some
versions to appear to go into limp mode, without displaying any
problems through the warning lights on the dash board.
Common symptoms of this phenomenon include lumpy running
when at idle, power loss and difficulty when faced with hills, as
well as sometimes giving fluctuating readings of the temperature
gauge.
These issues can often by misdiagnosed as a blocked air intake,
turbo fault or EGR valve malfunction, when in fact it’s a faulty
thermostat. Due to the complex makeup of the modern engine,
this relatively simple component is often overlooked, but in
reality, should be one of the first things to consider as thermal
management is now crucial to the correct operation of the
engine, not to mention its exhaust emissions.
Although the thermostat in the Transit example mentioned is
contained in a housing, it’s the thermostat valve that is usually the
problem and Dayco offer this part DT1016V in its comprehensive
thermostat range, which makes up part of its thermal
management programme.
Effective thermal control in all areas
of the engine from initial start-up
until reaching its designed operating
temperature, whether in hot spots
such as around the cylinder head or
cooler zones elsewhere, is vital in order
to maintain the vehicle manufacturers’
claimed emissions figures. In order
to operate within these strict
performance parameters and their expected service life, original
equipment (OE) quality replacements must be the benchmark.
Dayco’s extensive technological know-how and drive to ensure
its products deliver to the highest levels of performance means
that a combination of precision couplings and quality materials
has enabled the company to supply a comprehensive range
of thermostats that are of OE standard in their quality, safety,
efficiency and durability.
For more information regarding the OE quality
power transmission products in the Dayco range,
please email: info.uk@dayco.com
or visit: www.daycoaftermarket.com
THE GARAGE 7

NEWS
MOT training centre
launches new Boston equipped
site in record time
The Test Centre Training reveals how Boston Garage
Equipment support their business goals and the
importance of ongoing training within the industry.
MOT specialists, The Test Centre Training
have teamed up with Boston Garage
Equipment to open another state-ofthe-art
training facility near Brands
Hatch. The purpose-built training centre
is the fourth addition in the South-East
area, marking a significant step forward
for the company as it continues to grow
within the automotive industry.
“When considering which supplier
to use, Boston continues to be our
preferred choice,” explains director
Ian Wills, who also operates The Test
Centre. “We have their equipment
installed at all of our sites including our
MOT testing centres. As we operate
the busiest MOT centre in the UK, we
need equipment that is both efficient
and reliable. All Boston products are
practically designed to save time and
increase efficiency and the team are
always on hand whenever we require
support. In our experience Boston
consistently provide the best advice
which is always tailored to fit the specific
needs of the workshop.
The new Brands Hatch site is
comprised of 3 fully equipped test lanes
and a dedicated motorcycle bay. It
took just 53 days to get up and running
from signing the lease to teaching the
first training course. This is impressive
considering it took place during the
latest Covid-19 lockdown, Brexit
disruptions and the Christmas holiday
period. It just goes to show the level of
commitment and collaboration that both
The Test Centre Training and Boston
Garage Equipment share.
As a result, we are considering
extending our current Managers course
in partnership with Boston to include a
day on setting up an MOT station.
This would cover items such as
building regulations, the VT01 form
and legal paperwork. By sharing our
joint knowledge and experience with
customers, we can help them navigate
the whole process more quickly and
efficiently; ultimately supporting them in
running a successful business.
In addition to assisting garages
and testers to remain fully compliant
and work efficiently, we also hope
to have a significant impact on upskilling
technicians particularly within
the electric/hybrid sector. With the
MOT extension impacting workloads
dramatically over the next few years, it’s
never been more important to keep staff
up-to-date with training and ensure they
are fully equipped with the necessary
skills to meet new industry demands.”
8 THE GARAGE
8,9 News.indd 1 16/03/2021 10:51

Trov partners with
UFODRIVE to launch
insurance for fully electric
London-based fleet
Trov expands mobility & gig risk
services in the United Kingdom
Trov (www.trov.com) a global leader in
insurance technology, today announced
that UFODRIVE (www.ufodrive.com), a
frontrunner in sustainable car rental, have
selected Trov’s Mobility Insurance Platform
for their fleet of fully electric vehicles. The
company will benefit from both of Trov’s
platform components; risk operations
technology which will address UFODRIVE’s
unique risk requirements, combined with
context-based commercial insurance,
managed by UK Insurance Business Solutions
under the NIG brand, both of which are part
of the Direct Line Group.
UFODRIVE is an all-electric, user-friendly,
digital, sustainable car rental platform
headquartered in Luxembourg with
operations in 7 other countries including the
UK, Germany, Belgium, Ireland, Netherlands,
France, and Austria, with a move into the
USA planned in the near future. The Trov
and UFODRIVE collaboration will launch in
London, where they offer all-digital, allelectric,
self-service car rentals out of two
locations, Park Lane & Oxford Street.
“The team at Trov have been able to
develop an insurance program to suit our
unique needs,” stated Jonathan Shine,
who heads up UFODRIVE’s UK business. “By
complementing our coverage with Trov’s
Risk Operations Technology, we have put
in place a solution for optimum vehicle
utilisation and uptime - a critical ingredient
for success in 2021.”
“This partnership with UFODRIVE is the
first of, hopefully, many for Trov within
the UK market and highlights the vital
convergence of the future of transportation
with the future of insurance. We’re
NEWS
delighted to help them manage their
holistic risk effectively, so they can focus on
bringing more sustainable transport options
to consumers and businesses in London
and beyond,” said Ed Axon, Global Head of
Business Development at Trov.
With the full power of Trov’s Mobility
Platform behind them, the UFODRIVE team
can monitor, manage and mitigate their
insured and uninsured risks more effectively
- ultimately shifting more resources toward
the expansion of their business, aided by
an already well-subscribed crowdfunding
campaign currently running on SEEDRS.
AS-235SB
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www.automotechservices.co.uk Tel: 01889 579945
THE GARAGE 9
8,9 News.indd 2 11/03/2021 16:32

Castrol announces launch of Castrol ON
a new range of advanced e-Fluids for
improved electric vehicle performance
Castrol ON e-Fluids have a critical role to play in the era of e-mobility
Castrol ON e-Transmission Fluids, e-Coolants and e-Greases aim to bring the
industry closer to achieving the key tipping points for mainstream electric vehicle
(EV) adoption, helping them go further1, charge faster2 and last longer3 *
Advanced e-Fluids manage temperatures within the battery, which enables ultrafast
charging, helps EVs go further on a single charge, improves efficiency and
extends the life of drivetrain systems
More than half of the world’s major vehicle manufacturers already use Castrol
e-Fluids as part of their factory fill for EVs4
Castrol have announced the launch
of Castrol ON, the new brand for
its range of advanced fluids for EVs.
The range includes e-Transmission Fluids,
e-Coolants and e-Greases. Advanced
e-Transmission Fluids help extend the life
of the drivetrain system and enable EVs to
go further on a single charge. e-Coolants
help keep batteries cooler, even in
extreme conditions, and enable them to
tolerate ultra-fast charging (>150kw), while
e-Greases enable EVs to perform more
efficiently by minimising temperature
spikes, whilst also enhancing the durability
of components and lowering weight.
Castrol ON e-Fluids therefore help to
bring the automotive industry closer to
achieving the three key tipping points for
mainstream EV adoption, as identified by
Castrol’s Accelerating the EVolution study.
These tipping points are a charge time of
31 minutes, a range of 469 kilometres and
a price point of $36,000.
The move towards e-mobility
With governments announcing the
acceleration of the ban on sales of new
internal combustion engine (ICE) vehicles
and predictions that 80% of passenger
cars could be EVs by 2050, the race is
on to meet the key tipping points and
ensure EVs meet consumer expectations.
The Castrol ON product range will help
improve the performance of electric
vehicles and ‘switch on’ to an electric
future.
As well as an advanced range of e-Fluids
for ‘first fill’ applications, Castrol has
developed an e-Fluid for workshops
– Castrol ON e-Transmission Fluid E1 –
which is being adopted by BYD workshops
across China in 2021.
Castrol ON: leading the charge
Castrol’s e-Fluids range has been
developed in close collaboration with
industry partners including the Jaguar
Racing Formula E Team. Castrol ON’s
motorsport collaborations mean that
e-Fluid technologies can be pushed and
tested to the limit on the track before
they reach the road.
Mandhir Singh, senior vice president
at Castrol said: “Pioneering technology
and product innovation have been at
the heart of Castrol for over a century.
We constantly look to create better,
more relevant products to meet the
dynamic and ever-changing needs of our
customers.
“Our Accelerating the Evolution report
helped us to identify the need for EVs
to go further, charge faster and provide
better value for money. The Castrol ON
range provides vehicles with the e-Fluids
they need to overcome these challenges.
By turning Castrol’s vast technology
expertise to this new area, we are helping
to shape the future of transport.”
THE NEW CASTROL ON
E-FLUID RANGE
e-Coolants
Castrol ON battery e-Coolant improves
thermal management, keeping batteries
cooler and at more stable temperatures,
even in extreme conditions. This enables
ultra-fast charging, and helps to extend
the life of the battery.
e-Transmission Fluids
Castrol ON e-Transmission Fluids deliver
enhanced protection of the drivetrain
while improving efficiency, helping EVs go
further on a single charge while extending
the life of the drivetrain system.
e-Greases
Castrol ON e-Greases play a vital role
in maintaining optimum efficiency and
extending the life of components.
10 THE GARAGE MAGAZINE

Ford and Castrol co-engineer new
advanced lubricants for the official
Ford dealership network in the UK
• The Ford-Castrol MAGNATEC range updated
with two new formulations
• Innovative DUALOCK technology protects engines
against damage in start/stop driving*
• Castrol MAGNATEC is the only engine oil
recommended by Ford
• Castrol’s collaboration with Ford started over
100 years ago
Castrol continues to build on its long-term partnership
with Ford Motor Company in the UK with the launch of a
refreshed line-up of co-engineered Ford-Castrol MAGNATEC
lubricants. The range, including two new formulations with
innovative DUALOCK technology, has been developed to offer nonstop
protection from every start*.
Available exclusively through Ford dealerships, Ford-Castrol
MAGNATEC is the only engine oil recommended by Ford. The
refreshed Ford-Castrol MAGNATEC range has new small-pack
branding, aimed at raising awareness among Ford’s customers in the
UK.
Building on more than 20 years of Castrol MAGNATEC
development, the latest Ford-Castrol products feature intelligent
molecules that protect engines against wear by specifically clinging
to surfaces, providing an extra layer of protection.
The refreshed, five-strong Ford-Castrol MAGNATEC range
includes two new formulations featuring Castrol’s new DUALOCK
technology. Available in 0W-30 D and 5W-20 E formulations,
DUALOCK has been designed to protect engines against the
damage caused by continuous start-stop driving.
Up to 75% of engine wear occurs during the warm-up*, and with
the ever-increasing number of cars on the road, drivers today can
find themselves starting and stopping up to 18,000 times a year**.
Castrol’s DUALOCK molecules cling to critical engine parts and
lock together, forming a powerful forcefield of protection that
dramatically reduces both warm-up and stop-start wear by up to
50%***.
All Castrol MAGNATEC lubricants in Europe are certified Carbon
Neutral by BS PAS2060.
Castrol lubricants were first supplied to Ford in 1914, and the
pioneering partnership has underpinned a series of motorsport
and technological achievements, from taking outright victory in
the 1979 World Rally Championship, to the ongoing reliability of
Ford’s innovative 1.0-litre EcoBoost engine, a powerplant that won
the prestigious ‘International Engine of the Year’ award two years
running.

NEWS
Motul to become primary partner to
new-look Toyota Gazoo Racing UK
• Global lubricant giant steps up commitment ahead of forthcoming
BTCC campaign
• Speedworks-run outfit extends successful relationship with
Witham Motorsport
• Two-year agreement will see prominent Motul branding on team’s
Toyota Corollas
Toyota Gazoo Racing UK will enter
the 2021 British Touring Car
Championship with a striking new
look and a new Primary Partner, as global
automotive lubricant giant Motul ramps
up its involvement with the Speedworks
Motorsport-run squad in the country’s
premier motor racing series.
Through its official UK importer and
distributor, Witham Motorsport – a
sub-division of acclaimed lubricant
manufacturer, The Witham Group, which
marks its centenary this year – Motul has
supplied Cheshire-based Speedworks with
its premium-quality, high-performance
and high-tech oils and fluids since 2014,
initially as a Lubricant Partner before
growing into a Subsidiary Partner and now
a fully-fledged Technical and Primary
Partner, in a fresh two-year agreement.
The forthcoming campaign will
represent the eighth consecutive season
for the long-standing collaboration, and
comes at a pivotal moment for Toyota
Gazoo Racing UK, which is doubling up
to become a two-car effort for the first
time with a brace of Toyota Corollas for
2019 BTCC Independents’ Champion Rory
Butcher and series returnee Sam Smelt.
The full livery – featuring prominent
Motul branding – will be revealed later
this month, before Butcher and Smelt
take to the track for pre-season testing.
The racing action is due to get underway
in earnest at Thruxton in Hampshire
on 8/9 May, with almost 20 million
viewers traditionally tuning in on ITV4.
withammotorsport.co.uk
Christian Dick, Team Principal, Toyota
Gazoo Racing UK, commented:
“It goes without saying that we are
Graphics © BTCC Bluepints (www.btccblueprints.co.uk)
delighted to extend our relationship with
Motul and Witham Motorsport to what
will be nine years by the end of 2022. A
phenomenal amount of hard work has
gone in to bring this all together – in what
are obviously distinctly challenging times
at present and for that, I would like to
thank everybody involved.
“Motul and Witham have been loyal
partners on our journey in the BTCC as we
have developed from a midfield contender
into a multiple race-winner and regular
title challenger in recent seasons, and the
outstanding performance and efficiency
of Motul’s products has been a key
factor in that progress. Both companies
have become very much part of the
Speedworks family.
“Motul is a world-renowned
organisation with a strong heritage in
the sport, having featured at the very
highest levels in touring car, sportscar and
motorbike racing, and its reputation for
excellence
is thoroughly well-deserved. We are all
tremendously excited to embark upon the
new BTCC campaign together, and look
forward to showing off Motul’s branding
on our two Toyota Corollas over the
coming months as its first-class lubricants
continue to do the business underneath
the bonnet.”
Richard Scarbrough, Sales Director,
Witham Motorsport, said:
“We are immensely proud to have
strengthened our ties with Toyota Gazoo
Racing UK, and at such an exciting time
for the team, too! It has been an excellent
relationship since day one, and it has
been hugely rewarding to witness the
vital role played by Motul lubricants in a
sport in which hundredths if not indeed
thousandths-of-a-second make all the
difference – especially in a series as ultracompetitive
as the BTCC.
“Speedworks has always been a welloiled
operation, and we have enjoyed a
long and successful partnership to-date.
This two-year extension and promotion to
Primary Partner now presents us with a
golden opportunity to truly grow the Motul
brand in the UK, which is one of our major
objectives. It is the first time that Motul
will be a leading sponsor in the BTCC,
and we genuinely cannot think of a better
team or platform – or, indeed, any better
way to celebrate Witham Motorsport’s
milestone 100th anniversary.”
Günter Steven, Head of Sales Export
Central and Eastern Europe, added:
“We are proud and delighted to
be continuing our relationship with
Speedworks Motorsport, and thrilled that
Motul is the team’s Primary Partner this
year. We cannot wait to get the BTCC
campaign underway and look forward to
seeing Toyota Gazoo Racing UK back ontrack
during the season ahead.”
ABOUT MOTUL & WITHAM
MOTORSPORT
Motul has a long history in the automotive
world, having been established in 1853
and developing the first multigrade engine
lubricant in 1953. 1966 was a hallmark year
in Motul’s pursuit of invention with the
creation of ‘Century 2100’ – the inaugural
first semi synthetic oil, hailed by the whole
automotive sphere as the industry’s next
catalyst to high performance.
In 1971, Motul was the first lubricant
manufacturer to pioneer the formulation
of a 100% synthetic lubricant for
automotive engines based on technology
from the aeronautical industry. 300v
was born, and using today’s technology,
is considered as the benchmark in
motorsports.
Motul continues to develop its lubricant
technology today and is involved in the
triumphs of many global racing teams
from the Dakar Rally to Goodwood Revival.
12 THE GARAGE
12,13 News MOTUL.indd 1 16/03/2021 10:32

NEWS
Graphics © BTCC Bluepints (www.btccblueprints.co.uk)
distributors, workshop, garages, direct
customers, and the racing industry. The
automotive market is an exciting arena
where top class products are required
to ensure performance and reliability
and our reputation across the line is
second to none.
People and good service, as well as
quality products, is at the heart of the
Witham Motul Partnership able to help
with technical advice on lubricants
and also offer next day delivery to
individuals via its online shop.
Motul has also developed strong technical
agreements and co-operation with some
of the world’s most qualityminded and
reliable Original Equipment Manufacturers,
as well as premium high-performance
engineering companies.
Witham Group has been a manufacturer
of award-winning lubricants and paints
for 100 years. Witham Motorsport is
part of the Witham Group and used to
capture its love for cars and racing and
involvement in many different motorsport
industries throughout the UK. A huge
part of Witham Motorsport is the unique
relationship it has with the lubricant giant
Motul and is immensely proud to be the
sole UK Importer and Distributor of Motul
Automotive Products.
The unique Motul and Witham
Motorsport Partnership has unrivalled
expertise, and is able to offer outstanding
quality and proven, reliable engine
lubricants, greases, brake fluids, gear oils,
cleaning products, classic and vintage
oils as well as the latest technology
care systems and paint products
with confidence and pride. Witham
Motorsport provides the whole range of
Motul Automotive Products throughout
the UK, working closely with stockists,
For more information contact:
MOTUL – www.motul.com
Callum Goodland – Area Manager
UK & Ireland
+44 (0)7712 543152
WITHAM MOTORSPORT –
withammotorsport.co.uk
Richard Scarbrough – Sales
Director
+44 (0)7860 401356
FOR MOTUL MEDIA INFORMATION
IN THE UK PLEASE CONTACT
Simon Maurice: simon@chicane.
marketing +44 (0) 7771597961
withammotorsport.co.uk
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THE GARAGE 13
12,13 News MOTUL.indd 2 16/03/2021 10:32

NEWS
Morris Lubricants
celebrates International
Women’s Day
International Women’s Day is an opportunity for Morris
Lubricants to pause and consider our journey as a company,
as a family, and as individuals. It’s an opportunity to identify
and celebrate the achievements women in our workforce
have made, as well as reinforce where we stand on gender
equality: “talented women have, and will rise through the
business,” says Managing Director, Chris Slezakowski. “We do
not allow discrimination in any part the process.”
Speaking as the company’s first female executive, Group
Finance Director and Company Secretary Jane Shelton is in
the role she “ultimately aspired to do” and believes that by
achieving parity at the top – the company’s executive team has an
equal balance of male and female directors – Morris Lubricants has
proved itself to be an environment where women can achieve their
ambitions.
“When I joined it felt like coming home,” says Jane. “A familyrun
business is very different to the PLC [Public Limited Company]
environment, the ethos is completely different; the owners have
shown great faith in me and I have felt supported by them, and my
colleagues – both male and female.”
Empowered by a flexible approach to childcare, Jane, a single
mother of two, fits her working hours around taking her children to
school. This, she says, allows her to be “a mum with a responsible
job,” but emphasises the importance of addressing unconscious
bias in the workplace, making it clear that this arrangement is just
as relevant for male colleagues who have childcare responsibilities.”
She adds: “we live in a changing world, enabling men to take on
family commitments also enables women to fulfill their roles.”
Equal opportunities
As an equal opportunity employer that values its workforce at every
stage of their professional life – when Jane started in 2010 she says
that despite often being the only woman in a meeting she “always
felt included” and would never want to think I got a role ‘because
I’m a woman’, I want to feel I earned it” – Morris Lubricants offers
graduate schemes (50% of the recent intake was female) as well as
development opportunities.
“We have to be careful about bias on both sides, your talent
and enthusiasm is what counts,” says Chris, who believes gender
stereotyping within the industry needs to be challenged. “It would
be great to see roles reversed, so to speak, and refreshing to
Group Finance Director and Company Secretary Jane Shelton
see an equal mix of men and women applying for the same job,
especially roles that are sometimes seen as male-dominated.”
By engaging with International Women’s Day and a variety of
schemes such as ‘Women in the Lubricants Industry’ Morris
Lubricants is able to be part of the wider conversation regarding
gender equality. “It enables us to check our grounding and reminds
us to ask important questions; are we welcoming to women? Are
there any unintended hurdles or policies that may put women off
joining us? What might encourage more women to apply for a job
with us?”
Our belief is that diversity is key to creating a truly inclusive
business that is able to make well informed, well balanced, and
well considered decisions. “Most questions are better answered by
a group of people rather than an individual,” says Chris. “Women
have their part to play in this and it is crucial that their voices be
heard.”
Bowmonk & Tapley have for decades been the most
recognised and trusted names in portable brake testers.
The Bowmonk BrakeCheck is the electronic version that carries
on from that pedigree.
BrakeCheck is DVSA approved for all classes of vehicle
and it records braking efficiency and percentage of braking
imbalance.
• Portable & easy to use
• No connections to vehicle required
• GEA MTS Connected Approved (Upgrade Available)
• DVSA approved for all classes of vehicle
• Print results to optional portable wireless printer
• Approved for 6-weekly checks
• Download results to PC (optional software required)
• Approved for quarterly brake test requirements
• Records braking efficiency and percentage of braking imbalance
Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW T: +44 (0)1603 485 153 E: info@bowmonk.com www.bowmonk.com
14,15 News Morris.indd 1 16/03/2021 10:36

NEWS
HELLA expands product range
for electromobility and launches
low-voltage battery management system
• German premium manufacturer to be the first company to receive the system
during summer 2024
• The product is being developed based on the high technological competence
in high-voltage battery electronics
• 12 and 48-volt battery management systems can be used at all electrification levels
Electromobility continues to gain
momentum worldwide. Both fully
electric vehicles and partially
electrified drive types, such as mild hybrids,
are forecast to see above-average growth
over the coming years. One of the most
essential technologies for these is the
lithium-ion battery, but so too is a battery
management systems from HELLA to ensure
they function safely and reliably.
HELLA launched a high-voltage battery
management system for electric vehicles
as well as full and plug-in hybrids in as
early as 2016. Now, the international
automotive supplier is expanding its product
range to include another key technology
for electromobility and is launching the
company’s first 48-volt battery management
system in series production in summer 2024.
Together with a Chinese cell producer,
a premium German manufacturer is being
supplied with battery packs consisting of
battery cells and the associated battery
management system from HELLA. HELLA’s
high level of expertise in high-voltage
battery electronics lays the foundation for
the development of the 48-volt battery
management system. This expertise has
now been transferred specially to the
requirements of mild hybrids. Therefore,
HELLA’s 48-volt battery management system
provides essential help in implementing
vital mild hybrid functions that reduce CO2.
These include, in particular, energy recovery
during braking (recuperation), stronger
acceleration (boosting) and drifting in idle
with the engine switched off (sailing).
“The future belongs to electromobility.
Within just a few years, more than every
second vehicle on the market will be partly
or fully electrified,” says Björn Twiehaus,
who is jointly responsible for the Electronics
division on the HELLA Management Board.
“A vehicle’s batteries are the centrepiece
of electromobility. It is our clear goal to
support car manufacturers at all stages of
developing electrification. We are making
another important contribution with our
new battery management systems, which we
have designed specifically for low-voltage
applications.”
HELLA is also developing a battery
management system for 12-volt applications
in the low voltage field. In this context, the
company plans to work with another cell
manufacturer to produce a battery pack
as well. The 12-volt battery management
system can be used on electric vehicles.
Here, as well as supplying quiescent current
when stationary or parked, it also offers a
redundant energy supply.
The system can also be installed in
vehicles with classic internal combustion
engines, where it can, for example, pave the
way for a technical solution for the potential
lead-acid battery ban.
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THE GARAGE 15
14,15 News Morris.indd 2 16/03/2021 10:36

UNDERTHESPOTLIGHT
Under the Spotlight
Speed of
Sight
Mike Newman
CEO of Speed of Sight
It’s not every day you get to talk to a multiple world record
holder. Not content with achieving a total of nine world
records, Mike has gone on to found Speed of Sight, a charity
providing driving experiences to drivers of all ages regardless
of their ability or disability.
Hi Mike, you have an had an incredible career, but where did it
start?
When I was young I wanted to be a racing driver, the problem
of course was that I couldn’t see. But I was a fan of sport
and motor sport in particular. I think all sports brings people
together, either as participants or spectators. When I got older
I began to think what if I could have a go at driving or riding.
What solutions were available to enable me to have a go?
Many years ago, a friend of mine taught me the principles
of riding a motorbike, once we got beyond that we moved on
to the practicalities, which in turn lead to the excitement and
exhilaration of riding a bike. I have to say in that time I only fell
off once, which was enough.
After that I turned my attention to cars, and I was fortunate
to obtain my first car world record in 2003
And now you’re passing on your experience to other people?
Yes, after I got the car record, I started visiting events and
meeting a lot of people who had been struck down disabilities
in their adult life. The nature of the disabilities meant that
they then had to get used to life without driving or riding. They
explained to me that one of the things they missed was the fun
and freedom of driving. I started to think about how I could
help, through my experiences of world records what could I
do to give them that feeling back. I spoke to John Galloway, a
friend of mine who help me with the land speed records and
we figured out a plan of how we could make it happen. In 2012
our charity was born and we’ve been doing our best to deliver
driving experiences around the country ever since.
John Galloway. Co-Founder of Speed Of Sight, with Mike
Your own driving experiences don’t stop in your average car
though?
Once I achieved my first record, in a Jaguar in 2003, I thought
to myself if I want to achieve the feeling of being a racing driver
then I need to equal the speeds they drive at. So the target
was set to drive at over 200 mph. That took a few years of hard
work, disappointment, bloody mindedness, determination
and self-belief, but by 2014 I was in a fortunate to have the
support of Ian Litchfield, chairman of Litchfield Motors based in
Tewkesbury, who built me a purpose built car for the attempt,
which I then took to 204mph, realising my goal.
My truck record came by accident. I was approached by Dave
Jenkins who asked me if I’d ever raced a truck. Dave and a local
driver training company helped me prepare for it and I achieved
120mph on a race track. A very different experience but very
rewarding to try another vehicle.
The water speed record came about through thinking about
my land speed records. I was a great fan of Donald Campbell
who was the first person to hold the land and water speed
record at the same time. So I thought what if I could be the
second person to do it, regardless if I can see or not. I was very
privileged to meet a person in Exeter called Drew Langdon who
races F1 Powerboats. He kindly agreed to help the project and
we managed to achieve a water speed record of 93mph in his
boat down in Torquay.
16 THE GARAGE MAGAZINE

Is that it now Mike or is there another challenge around the
corner?
Well, never say never. I’ve been in the very fortunate position
where I’ve been paid to drive and film adverts for Michelin so
hopefully there is more to come.
Speed of Sight must have been affected over the last 12 months?
Oh yes, we try to run a couple of events a month across the
year, in total in 2020 we ran three. We’re keeping our fingers
crossed this year and we think we have our first date at the
end of April, and hopefully that will be followed by more events
through the year.
One thing I never expected when we started the charity was
the number of young people we work with, who have never had
the chance to experience driving. Probably half of the drivers we
work with are young teenagers and sadly they will never be in a
position to obtain a drivers licence. It’s fantastic to enable them
to have the experience of driving a car on a track and we get a
lot of kids coming back time and time again, it’s very humbling to
see them enjoying themselves.
More information
Speed of Sights first event of 2021 is on Monday, 26 April
at the Three Sisters Circuit in Wigan.
For information on this and all the details on Speed of Sight
visit: www.speedofsight.org

NEWS
Pirelli supplies intelligent tyres equipped
with sensors as standard for the first time
on the Mclaren Artura
Pirelli’s Cyber Tyre System starts the dialogue between cars and tyres
The latest step towards autonomous driving as cars feel their way over the road for complete safety
For the first time, Pirelli now equips,
as standard, a tyre with sensors that
can talk to a car. This world premiere
when it comes to original equipment
is thanks to Pirelli’s Cyber Tyre system,
made up of a sensor in each tyre that
gathers vital data for safe driving, linked
to software integrated into the car’s
onboard computer. The car in question
is the McLaren Artura, complete with
sensor-equipped tyres: a hybrid supercar
packed with technology for an even safer
and more involved driving experience.
Cyber Tyre technology offers a plethora
of information to the car and driver:
the tyre’s ‘passport’ – the type of tyre,
whether it’s a winter or summer version,
prescribed pressure, load index and
speed rating – as well as current running
information, such as temperature and
pressure.
PIRELLI’S CYBER TYRE
This information – including temperature
and pressure, constantly monitored and
transmitted in real time – is vital when
it comes to safety. The information is
also delivered, with greater precision
compared to traditional sensors on the
valve, as the Pirelli transmitting sensors
are in direct contact with the actual tyres
rather than the wheel rims. The data
supplied from the sensors is processed
by software created by Pirelli that is
integrated into the car’s electronics. Some
information can be seen on the dashboard
and the central display; other information
is used by the car’s electronics to
calibrate the driver alert systems based on
the exact characteristics of the tyres and
their status.
SAFETY FIRST ON THE ROAD
For example, a car equipped with Pirelli’s
Cyber Tyre system can alert a driver that
they need to check tyre pressures in order
to continue driving safely. Alternatively,
when it’s time to change the type of tyres
– which often carry a different speed
rating from summer to winter – the car
alerts the driver when the maximum
speed for that tyre has been reached.
The specific functionality of Cyber tyres is
chosen and defined by the manufacturers
adopting them for each model.
A VIRTUAL RACE ENGINEER ON
BOARD
In the case of the McLaren, some of these
functions have been specifically selected
for use on a race track. For example, Pirelli
Cyber Tyre allows the driver to adapt tyre
pressures to obtain better performance
18 THE GARAGE

NEWS
on track based on their individual driving
style. As a result, the alerts that each
driver receives are altered too. Drivers
can also be notified about when the
tyres have reached optimal temperature,
allowing them to access the correct
window to extract the maximum possible
performance out of the car-tyre
package. Drivers can additionally be told
when to cool their tyres again. Just as if
there were a proper race engineer in the
passenger seat.
TAILOR-MADE TYRES WITH SENSORS
Pirelli’s engineers have developed
bespoke P Zero tyres for the McLaren
Artura in 235/35Z R19 size at the front
and 295/35 R20 size at the back together
with McLaren’s own engineers. The tyres
have an asymmetric tread pattern, which
gives excellent braking performance to
guarantee control of the car under all
conditions, particularly when it’s wet. P
Zero Corsa tyres, developed specifically
for use on the track as well as the road,
are also available, featuring a compound
derived from Pirelli’s motorsport
experience. For winter, the McLaren
Artura benefits from unique P Zero Winter
tyres specifically designed to match
its characteristics, with a tailor-made
compound and tread pattern design that
guarantees performance similar to the
P Zero summer tyre. All three of these
tyres for the McLaren Artura can be
distinguished by their MC-C markings on
the sidewalls, which indicates the unique
development that has been carried out by
Pirelli especially for McLaren, using Cyber
Tyre technology.
PIRELLI CYBER: ONE TECHNOLOGY
WITH MANY DIFFERENT
APPLICATIONS
The Pirelli Cyber Tyre system will represent
the future of tyres: capable of giving cars
a sense of touch by allowing them to
identify or predict potentially hazardous
situations such as loss of grip and
aquaplaning, which means that the cars
electronics can promptly intervene.
The next step will be tyres connected
to a network with other vehicles and
the surrounding infrastructure. Back in
November of 2019, Pirelli was the first tyre
company in the world to share information
relating to road surfaces over the 5G
network, thanks to sensor-equipped
intelligent tyres. This was presented at the
“world-first 5G enhanced ADAS (Advanced
Driver Assistance Systems) services”
showcase event in Turin.
TOWARDS AUTONOMOUS DRIVING
These systems are constantly evolving, in
the same way that autonomous driving
systems are also becoming more and
more advanced. The jobs entrusted to
the driver today – assessing the level of
grip provided by the road surface and
weather conditions – will be increasingly
handed over to the tyres, meaning that
the car will automatically slow down
when conditions become slippery, with
driver aids activated to increase safety.
As connectivity between vehicles comes
online, a car will be able to advise other
driverless cars about an imminent
potential hazard. All this adds up to a
genuine sense of touch delivered by the
only part of the car in contact with the
road: its tyres.
Quality is not just
skin deep
Shiny on the outside does not necessarily
mean quality on the inside, especially if you
have paid under the odds for a safety critical
component such as a wheel bearing.
If you supply or fit a component that is found
to be the primary cause of an accident that
results in injury or fatality, it could be your
livelihood at stake - not just a warranty claim.
So look very closely before choosing low cost,
unbranded or poor quality products, or just
put your trust in the original manufacturer.
FAG. Because deep down you know that
not all wheel bearings are the same.
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THE GARAGE 19

News
Autoelectro hails achievement in
producing one millionth starter motor
and alternator during 35-year anniversary
This year marks two significant milestones
for rotating electrics specialist, Autoelectro,
with the company proud to celebrate the
remanufacture of its one millionth starter
motor and alternator. In addition, it also
recognises its 35-year anniversary.
Steeped in family history, leaping
from generation to generation,
Autoelectro continues to champion
remanufacturing from its Bradford
operation. It is home to both a dedicated
team of experts and modern test and
production facilities, a blend that allows the
company to embrace change and strengthen
a reputation that is renowned for quality,
range coverage, stock availability and
technical support – its core principles.
From large-scale production runs to a
bespoke stater motor request from the
other side of the world, Autoelectro is
unique in being able to facilitate any request.
Autoelectro UK Sales Manager, Nick Hood,
explained: “No matter how old, new or
rare the vehicle is, Autoelectro has most
likely seen it before and has the knowledge
and experience to provide a premium
replacement.
“Quality has been the dominator
throughout Autoelectro’s history, having
previously remanufactured to original
equipment (OE) standards for the original
Lucas B90 rotating electrics programme
and administering the European warranty
programme for Delco Remy. In addition,
Autoelectro was formally recognised with
ISO:9001 accreditation for quality in 1994 –
which is still in place today!”
Leading from the front with
evolution of technology
By Autoelectro’s own admission, rotating
electric technology was rather simple 35
years ago; however, that notion couldn’t be
further from the truth in 2021. With only a
handful of references required to facilitate
the vehicle parc back in 1986, components
are now largely vehicle-specific, resulting
in many different part numbers to cover a
small number of applications.
Autoelectro, for example, boasts more
than 4,500 part numbers, while advances
in technology have boosted mainstream
alternators from 45 amps output to between
200 and 250 – depending on the vehicle.
Nick added: “Autoelectro has been able
to gain longevity, mostly achieved with a
continuous and ambitious embracing of
technology. The company has also kept pace
with part numbers, complex technology
and the depths of stock required to supply
today’s market.
“Naturally, we’ve had to make significant
investments over the years, such as OE
testing equipment, but those commitments
prove to our customers that all Autoelectro
products will perform to the levels of those
originally fitted to the vehicle when in
production.”
One millionth starter motor
and alternator
Such has been the success throughout the
last three-and-a-half decades, Autoelectro
is proud to reveal that the one millionth
alternator rolled off its production line in
January this year, with its one millionth
starter motor to follow shortly.
Nick explained how, despite the harsh
trading environment that has been created
by the COVID-19 pandemic and the UK
leaving the European Union, British-based
Autoelectro continues to flourish.
“By adopting our core principles, we find
ourselves in a unique position in that we’re
not having to import our supplies; therefore,
we have complete availability and ready to
facilitate any order immediately.
“We boast excellent technical support
and cataloguing on our website, which is
a highly-effective and interactive tool to
help customers manage all aspects of their
commercial relationship with Autoelectro.”
Ultimately, Autoelectro offers a one-stop
shop for customers’ rotating electric needs.
As for the next 35 years, given the parallels
between an electric motor and both a
starter motor and alternator, the company is
well-placed to accommodate whatever the
future market has in-store.
“The business will remain highly successful
long into the future and the two millionth
starter motor and alternators will surely
follow,” Nick confidently concluded.
20 THE GARAGE
20 News.indd 1 11/03/2021 16:06

Dayco Thermostats.
The right temperature,
in the shortest possible time
Dayco presents its new range of Thermostats. Designed and manufactured to
meet the most stringent OEM specifications. Dayco Thermostats guarantee
reduced fuel consumption, emissions, wear and tear.
DAYCO_ADV_ATV_Range_B_210x297mm_ENG.indd 1 11/07/19 14:16

NEWS
Vredestein launches
best-in-class Ultrac
Summer Tyre Range
Premium Dutch tyre brand Vredestein
has launched its all-new range of
Ultrac summer tyres, delivering
best-in-class performance in both wet
and dry conditions. Developed with a
focus on safety and comfort by the Apollo
Tyres global R&D centre in Enschede in the
Netherlands, the new Ultrac tyre is available
in sizes from 15 to 18 inches, making it
ideally suited for a wide selection of family
and compact cars.
Alongside Vredestein’s characteristic
appealing aesthetic, the all-new Ultrac
tyre range achieves unrivalled handling and
cornering even at high speeds, with a 15%
improvement in dry and wet conditions
over its predecessor. This is the result of
an enhanced tyre cavity with a squarer
footprint, stiffer tread pattern and centre
rib with parabolic lateral grooves, which
enhance steering response and precision
for a safe and dynamic driving experience.
Additionally, the tyre’s 5% improvement in
rolling resistance boosts fuel efficiency and
lowers CO2 emissions.
Vredestein’s innovative R&D team
used next-generation tread compound
technology to achieve 10% better braking
thanks its predecessor on dry and wet
surfaces. This results from the new Ultrac
tyre featuring a 50% increase in unique,
traction-enhancing silica and resin
compounds, combined with multifunctional
polymers.
Comfort was a priority for Vredestein,
and the company set out to optimise
the driver experience. Shock absorption
is enhanced by reduced apex height,
optimised sidewall construction and
increased flex zone to deliver a quieter ride.
In addition, the pitch sequence of the tyre
has also been optimised at different tyre
diameters to increase acoustic comfort.
Yves Pouliquen, Sales and Marketing
Director Europe, said: “Building on over
two decades of development, the all-new
Ultrac tyre represents a significant leap
forward for handling, comfort and noise
reduction in the summer tyre market. Our
R&D engineers have achieved new levels
of performance while minimising rolling
resistance to deliver a tyre that achieves
class-leading performance, superb comfort
and outstanding looks.”
With summer tyres remaining the
dominant choice for motorists in many
European markets, the new Ultrac variant is
highly significant for the Vredestein brand.
The company believes that the new offering
will strengthen its brand position across
key markets while reinforcing Vredestein’s
renowned premium performance qualities.
22 THE GARAGE
22 News.indd 1 11/03/2021 16:05

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Boston FP MoT Connected.indd 1 10/03/2021 12:48

NEWS
LKQ Euro Car Parts
adds engine oil to
MPM product range
Banner Secures €60m
North American Order
LKQ Euro Car Parts has enhanced its product
offering for independent garages, with the
addition of MPM Engine Oil to its range.
Customers of LKQ Euro Car Parts can now enjoy
exclusive access to MPM Engine Oil, a quality, OEMapproved
range of lubricants designed to support
the function and performance of every car that comes
into the workshop. This move follows the rollout of MPM
Gear Oil across LKQ Euro Car Parts’ branch network at the
end of last year.
The MPM Engine Oil range is proven to significantly
increase miles per gallon, enhance motor efficiency and
environmental performance and minimise engine wear –
and it includes more than 35 different options specific to
garages and customers’ needs.
The range covers 99% of the UK car parc, and all
products comply 100% with OE specifications. Garages
can look up the most appropriate product for the task
at hand on MPM’s website, which includes a VRM lookup
function alongside vehicle-specific information around
correct service intervals and fill capacity, as well as a
personal technical support service.
Pack sizes range from one litre to 205 litres, making it
possible for independent garages to use the right product
in the right car without tying up capital or losing space to
excess stock.
Colin Cottrell, marketing director at LKQ Euro Car Parts,
said: “MPM’s focus on product quality and customer
service mirrors our own; together we are uniquely placed
to help independent garages service the latest vehicles to
the highest standard.
“As vehicles become more and more sophisticated, they
have increasingly specific requirements when it comes
to lubricants, oils and liquids. And with our complete
line-up from MPM – including engine oil, gear oil and
automatic transmission fluids – garages can meet these
requirements every time.
“By using OE-approved products from our MPM range,
garages are helping to ensure that their customers’
vehicles perform at their best throughout their lifetimes –
delivering benefits in terms of the driving experience, fuel
economy, engine preservation and environmental impact.
Explaining the benefits to customers is an important way
to drive loyalty and trust.”
MPM Oil was established 25 years ago and is active in
more than 50 countries, with a total product range of
more than 350 different lubricants and specialised liquids.
Banner – Europe’s leading manufacturer of batteries and
battery accessories – has entered 2021 on a high having
secured a lucrative order that will see the company supply 1.5
million lead acid batteries to the North American market.
Valued at €60m (£53.6), Banner’s starter batteries will be
retrofitted to European vehicles across both the US and
Canada.
As Franz Märzinger, Banner’s Sales & Marketing Director
comments: “The contract will see Banner deliver lead batteries
in the six-digit range to the USA every year. Indeed given that
the market share of European vehicles is around 15%, the overall
market potential is very large.”
Not surprisingly, Banner’s commercial director, Andreas Bawart,
said the order would “make a significant contribution to securing
jobs in Austria”. Banner has a workforce of around 800, with 520
employed at its Leonding base.
Commenting from a UK perspective, Country Manager,
Lee Quinney added: “Whilst not impacting directly on our UK
operation, this is obviously fantastic news for Banner to kick-start
2021, and we intend to ensure that the message resonates across
our customer base, both live and prospective. Indeed not unlike
Banner’s UK position, which itself continues to gain momentum,
this latest development swerve to support Banner’s growing status
as a truly global supplier of batteries and battery accessories.”
Banner currently produces and sells over 4 million starter
batteries annually, and views sustainability and environmental
protection as the cornerstones of its corporate philosophy.
Central to this is Banner’s reliance upon a closed product cycle
that extends from manufacture to recycling, one that is based on
a process of continual improvements, minimisation and prevention
with regard to environmental impact. Not surprisingly, as a founder
member of the Starter Battery Environmental Forum (UFS), Banner
demonstrate a recycling quota of virtually 100%, and this has been
driven by the investment over many years of several million Euros
annually in environmental protection measures. As a result, the
Banner production process today utilises 98% recycled lead, whilst
80% of battery box material consists of polypropylene recyclate.
Furthermore, since 2015 the company’s entire electricity needs
have been supplied
by renewable energy
sources, 60% of which
is used for battery
charging.
It is against this
backdrop that the
technology behind
‘start-stop’ micro-hybrid
vehicles, lead batteries
are delivering up to 8%
CO2 savings in a highly
cost-effective manner. Indeed lead batteries are an essential
onboard component in all forms/categories of hybridisation and
full electric vehicles.
24 THE GARAGE
24,25 News.indd 1 11/03/2021 16:35

NEWS
LKQ Euro Car Parts launches campaign to help
garages maximise revenue generation through SMR
As part of its ongoing support
programme for the independent
aftermarket, LKQ Euro Car Parts has
launched a new campaign to help garages
enhance their service, maintenance and
repair (SMR) offering and bring in more
revenue.
The SMR campaign will focus on the
products, technology, training and tools
independent garages need to complete
every job efficiently and to a high
standard – with the evolving make-up of
the UK car parc in mind.
Four key focus areas will be promoted
between now and May, each of which
represents an opportunity for garages to
increase revenue and improve outcomes
for drivers.
‘Around the engine’ will cover
everything from drive belts, oils, clutch
kits and spark plugs, to preparing for the
influx of Direct Shift Gearboxes (DSG) and
hybrid vehicle technology set to enter
the independent aftermarket. Garages
are being encouraged to tap into LKQ
Euro Car Parts’ Powertrain Team – a
unique resource designed to streamline
the supply of major components.
‘Around the wheel’ will include
brake servicing and replacement,
shocks, springs and alignment.
The campaign will also cover
‘exhausts and emissions’
and ‘serviceable items’,
and will promote additional
back office services, garage
management solutions
and training opportunities
throughout.
Colin Cottrell, marketing
director at LKQ Euro Car
Parts, said: “It’s important for
independent garages to stay up
to date with the very latest in SMR,
to keep themselves competitive and
encourage customer loyalty through
excellent service.
“Making sure every SMR task is
completed efficiently and effectively isn’t
just a garage’s professional responsibility;
it makes good business sense too. As
well as maximising billable time in the
workshop and increasing the likelihood
of future custom, those in the know can
upsell additional checks like brake fluid
and wiper replacements, along with
complementary services like battery
health checks, to increase revenue and
give drivers additional peace of mind.”
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THE GARAGE 25
24,25 News.indd 2 11/03/2021 16:36

FEATUREDINTERVIEW
Women in Transport
Sonya Byers
Chief Executive of Women in Transport
This month, with March including International Women’s Day, we’ve
interviewed Sonya Byers, Chief Executive of Women in Transport,
who are a not-for-profit organisation helping to empower women to
maximise their potential.
Hi Sonya, what’s your role in Women in Transport?
I’m Chief Executive. My background is quite varied; I haven’t
had what you would call a linear career. I started off in
transport 20 years ago as a traffic survey enumerator,
then all sorts since. I first joined Women in Transport as a
member about 12 years ago, the board as a volunteer eight
years ago and became Chief Executive in 2019.
What are the origins of Women in Transport?
It started as an EU branch of a larger American organisation
called WCS International 15 years ago, based solely in the
London area. In 2017 I became vice president and my friend
Katie Hulland became President; we decided to propose
to the board to make us an independent UK organisation
and better serve our UK members. At the time we were
solely based in London with 120 members. Now we have
around 6000 members, with soon to have four regional
hubs spread across the country. In the same time our social
media users has grown from 3000 to 15000.
26,27 Women in Transport.indd 1 11/03/2021 15:55

I’ve always believed that there’s a job for everyone
in transport. There’s no reason that a women can’t do
a job that traditionally a man has done.
FEATUREDINTERVIEW
That is a large expansion in that time,
where has it come from?
The first factor was expanding the operation outside of
London, this immediately opened up new avenues for us.
We focused our efforts on exploring gaps in the market, and
looking for collaborations. Transport is such a big area and
contains many groups; we looked at where there were gaps,
possibly forming partnerships with other groups so we made
better use of our resources or sometimes helping to start
smaller groups ourselves where nothing existed.
Have you had much help from any bigger organisations?
Gender equality is a massive issue; anything that a bigger
company can do around a larger agenda is going to make
a difference. If people can see the larger organisations
and employers investing in it then this proves it makes
commercial sense. There were a few movements in
particular that had a big impact on how important and
high up on the agenda gender equality is for UK business
as a whole. Me Too had an impact by raising the profile
that women needed a voice and that some behaviours are
unacceptable. Caroline Criado Perez and her work and book
about invisible women; identifying the gender data gap and
the importance that women were involved with decision
making. I have a real concern that general pay gap reporting
is on hold at the moment due to Covid. I saw a lot of change
come from the fact that companies had to look at their data
and publicly said these are our facts and this is what we’re
going to do about it.
then they don’t necessarily see it as a women’s job, that’s a
challenge across the whole of transport, so there’s a job to
do around perception.
With the changes happening in 2030, that makes training
and development event more of an issue?
I’ve always believed that there’s a job for everyone in
transport. There’s no reason that a women can’t do a job
that traditionally a man has done. I do appreciate that some
people have objections or concerns around some areas
like lifting or more manual aspects of labour, but the things
you would put in place for women to do these roles why
wouldn’t you put the same things in place to safeguard the
wellbeing of a man? The reasonable adjustments you would
have to make for women in terms of tools, equipment and
working practice, would probably benefit other men too.
Going forward, taking only males as our candidate pool will
mean we’re only training half the population, then we’re
only accessing half of the talent; we’re losing out.
What’s your next step?
It’s building on our current foundations. Building resilience
into our network has been a focus for us. Like everyone,
we had to react quickly to the pandemic; we went from
being an all physical event programme to virtual. In the year
leading up to the lockdown we did 33 events, converting
that to virtual with two members of full time staff was a
challenge. What is has allowed us to do was to plan going
forward. We want to build our volunteer support network,
reaching out to our members and getting them to be more
involved with our events programme. We have our AGM in
May and there are new board roles that need to be filled.
We want to strengthen the relationships we have with
other organisation and look to build more. Our mission is to
support the professional development of women working
in the transport industry; we have an advanced mentoring
programme that has been running for four years. We’re now
looking at a leadership programme; targeting senior women
looking to progress. There may also be more regional hubs
later this year. We grow organically, so if there is interest in a
particular area then we’ll go for a regional activation.
What are your thoughts on the garage industry?
There’s definitely a drive in the automotive industry to get
more women progressing through. The challenge is unless
you see women involved in every level of an organisation
ANNUAL
MEMBERSHIP
Annual membership of Women in Transport is £60 per
year providing access to monthly events, our annual
mentoring programme, the All Party Parliamentary
Group for Women in Transport and partner discounts.
Sign up online at:
www.womenintransport.com/membership
THE GARAGE MAGAZINE 27
26,27 Women in Transport.indd 2 11/03/2021 15:55

NEWS
Car sales fall to their
lowest in 30 years
Car sales fell to their lowest level in nearly three decades
in 2020 as coronavirus lockdowns crushed demand,
according to industry figures.
According to data from the Society of Motor Manufacturers and
Traders (SMMT) just 1.63 million vehicles were registered in
2020, the fewest since 1992.
Consequently, the reduction in new car sales means that we
can forecast an ageing vehicle UK parc. It is widely recognised that
ageing vehicle owners are more likely than newer car owners to go
to an independent network for servicing needs, so this may also add
an impact on revenue for car dealerships.
Another blow to vehicle dealerships is the likely renewal of BER in
2023 (Block Exemption Regulations). Under BER, buyers can have
their new car serviced outside of the dealer network. Under this
agreement the manufacturer is obliged to provide access to repair
and maintenance data and cannot restrict warranties to vehicles
only serviced within a franchise network. The likely renewal of BER
may mean a further loss of revenue to dealerships, with much the
revenue from the purchase of a new car previously being delivered
within the servicing agreement.
So how can dealerships increase revenue when faced with
these challenging times?
The answer is simple and one that has been documented for
some time. Dealerships need to optimise revenue from all sources
and most importantly, increase high margin, low risk aftersales
opportunities such as tyre sales.
They don’t always want to sell tyres, but… dealerships
need tyre sales and service to keep customers coming
back to their service departments
Some of the fastest growing dealership networks have been able
to maintain and increase revenue through 2020 with the supply of
tyre sales. Most importantly these businesses have also recognised
that by offering these aftersales services they are able to close their
customer retention cycle, maintaining footfall into their dealerships
by making sure that the vehicle sale does not conclude their
business. It’s also worth mentioning that in the UK, tyre sales are
currently classed as essential, so even if your dealership must close,
revenue can still be generated from aftersales sources.
Current restrictions have led to an acceleration in digital retailing,
with the coronavirus credited with speeding up dealerships’
adoption of digital retailing tools and processes. Auto retailers had
previously been slower to implement e-commerce than some other
industries, but that shift accelerated as dealers worked to sell cars
remotely when they couldn’t in person. That led to more online
buying and e-signing options. Best performing dealerships have
service departments that have rolled out more contactless options,
from mobile check-in capabilities to mobile service vans and online
tyre sales. Auto repair was generally considered an essential service
during the spring shutdowns and dealerships expanded their use
of pickup and delivery of customers’ vehicles, bringing greater
convenience at a time when customers were concerned about
health and safety.
More worrying still, are figures from AutoVHC which show that
the average dealership is not replacing 66 per cent of severely worn
tyres.
28 THE GARAGE

Not only does this create safety issues for those customers
but also failing to sell an average of 50 urgently required tyres
per month represents a significant loss of revenue for a service
department and plays directly into the hands of competitive rapidfit
operators.
The AutoVHC study highlighted that in services carried out in
June last year, dealers only sold replacement tyres on 34 per cent
of the occasions where tyres were identified as being severely
worn or faulty. Data came from a survey of more than 400 UK
franchised dealers. More than 28,000 tyres were identified as
‘Red’ during vehicle health checking, meaning there were serious
defects, such as an illegal tread depth. However, just 9,000
replacement tyres were sold by these dealerships, leaving around
19,000 dangerous tyres in July alone that were allowed back on the
road.
Using a common order basket of two medium-quality tyres
which cost an average £147.00, and the average missed sales
number identified of 50 per outlet, those dealerships lost out on
£7,350 for the month of June, which equates to an average for the
year of £88,200. It’s highly likely, with most consumers choosing
to replace worn tyres with the OE brand as manufactured, that
the order basket is, by definition, much higher than this amount
and therefore represents a significant contribution to dealership
revenue.
So, what are the reasons for this? Partly it could be due to
identifying the correct replacement tyre for the vehicle. If a
service department team find is difficult to identify the correct
specification of vehicle, tyre or component, there is a possibility
the sales is avoided.
How can we help?
We provide qualified Vehicle, Tyre and Wheel Fitment and Product
Data, enabling you to visualise and optimise your products online
and within ERP-systems. Our Information is matched to MVRIS
in the UK, ACES/AAIA in the US and KTYPE for other countries
and seamlessly integrates with DMS, e-commerce platforms and
internal inventory systems.
Easily access manufacturer vehicle descriptions and
specifications, OE tyre and wheel fitments and OE upstep
specifications. You can link tyre and wheel images and product
data with EAN product numbers, and EU compliant labelling, TPMS
specifications and TUV documents where applicable. Available
globally with 100% fitment accuracy against vehicles in operation.
With data that covers passenger cars, motorcycles and
commercial vehicles; all from the same API’s, you can also offer
search by License Plate, or Year, Make and Model. It’s simple and
easy to integrate with consumer-facing websites, point of sale
systems, e-commerce platforms and internal back-office systems.
We can offer both REST JSON and SOAP XML so you can decide
which approach is best for your needs.
DriveRightData’s products and services increase dealership
influence and maximise the touch points with a consumer post
vehicle sale, thus increasing customer retention. It also creates the
support for increased sales and revenue opportunities through
enabling the dealer to facilitate a cradle to grave proposition and
offer a connected and touchless environment for the consumer.
Often for dealerships, post-sale opportunities for the sale of
tyres and potentially wheels are lost to traditional tyre retailers.
Use of the DriveRightData API’s supplement aftersales revenue
opportunities for networks, improving the consumer user
experience through the provision of data supporting the sale of
tyres and potentially wheels.
The use of data to target the sale of tyre and wheel products,
can help the market offset any lost revenues from a potential
slowdown in new and used car sales in the months ahead, as the
market and wider economy adapt to the impact of lockdown.
In addition, it can also help to close the loop on a full, ‘in-life’
vehicle offering to the consumer. With the information gained
from the API’s used as a hook proposition. By enabling the dealer
/ OEM to facilitate a discussion around the purchase of a new or
used vehicle, i.e., persuading the consumer to use the money they
intend to spend on tyres, as the basis of a deposit on a vehicle.

News
Chief Executive Wendy
Williamson to retire in 2021
IAAF Chief Executive, Wendy Williamson,
has announced she is retiring later this year.
Heading up the Federation for more
than seven years, Williamson has
successfully led the IAAF through
a number of changes, ensuring it remains
at the forefront of the industry and as an
umbrella for which companies can unite
under. She will leave the Federation in
August this year.
During her tenure as Chief Executive,
she has lobbied against extending the MOT
frequency and new scrappage scheme
proposals and ensured the automotive
aftermarket’s voice is heard on all matters
relating to its prosperity including type
approval, block exemption and cyber
security, both in the UK and throughout
Europe.
Williamson has worked in the automotive
aftermarket for over 30 years, having
spent the bulk of her career in a variety
of roles at The Unipart Group including a
number of years heading up TTC (Truck &
Trailer Components). She went on to lead
the aftermarket section for the Society of
Motor Manufacturers and Traders (SMMT),
before joining IAAF in 2014.
The IAAF has also grown its membership
over the past seven years and introduced
a range of new products and services
specifically suited to its evolving network.
Overseeing the IAAF team and working
with the IAAF board, council and actively
participating in FIGIEFA activities,
Williamson has been both a reassuring and
often inspirational presence to the trade,
speaking at many automotive events in
which she has championed the industry
and its right to fair access and competition.
She has also revamped the IAAF
conference leading to record numbers
attending and establishing this and the
dinner as the must-attend event for
industry insight and networking.
In the past year, she has led the IAAF’s
activity during the coronavirus pandemic,
supporting aftermarket businesses
whenever possible and fulfilling the trade
association’s responsibility as a highly
informed and insightful source of accurate
information to assist businesses on a daily
basis.
Williamson said: “I am so proud of what
the IAAF has achieved in the past seven
years and this is due to the collective effort
of members and the Federation, working
together and striving towards the same
goals. The Federation has continued to
lead the market and support businesses
through all environments and I truly believe
the industry is more united than ever
before as it looks forward to a challenging
but exciting future.
“I would obviously like to thank everyone,
the IAAF team of Mike, Ann & Tina, the
board, IAAF council and wider membership
for all their support.”
IAAF president, Richard Welland,
added: “Wendy has been instrumental
in the modernisation of the IAAF so that
it remains relevant to our fast-paced
industry. She has widened the IAAF’s
appeal and reach, while at the same time
consolidating its position as the voice of
the aftermarket. She will be very much
missed, but we wish her all the best in her
well-earned retirement.”British-based
Autoelectro continues to flourish.
“By adopting our core principles,
we find ourselves in a unique position
in that we’re not having to import our
supplies; therefore, we have complete
availability and ready to facilitate any order
immediately.
“We boast excellent technical support
and cataloguing on our website, which is
a highly-effective and interactive tool to
help customers manage all aspects of their
commercial relationship with Autoelectro.”
Ultimately, Autoelectro offers a onestop
shop for customers’ rotating electric
needs. As for the next 35 years, given the
parallels between an electric motor and
both a starter motor and alternator, the
company is well-placed to accommodate
whatever the future market has in-store.
“The business will remain highly
successful long into the future and the two
millionth starter motor and alternators will
surely follow,” Nick confidently concluded.
BORG Automotive benefits from European production
Many sectors in Europe, including the
automotive industry, are currently being
influenced by an explosive growth in
freight prices and substantial delays
when it comes to the delivery of goods
from the Far East. BORG Automotive,
representing the brands: Elstock, DRI,
TMI and Lucas, is benefitting from having
European production facilities.
The global arrival of Covid-19 has had many
consequences. One of them was freight
forwarders having to stop a large part of
their shipments from Asia to Europe in the
first half of 2020, due to shutdowns. This
caused thousands of empty containers to
be left in Europe and the United States.
When the Western European demand
for goods from Asia suddenly increased
in the second half of 2020, it also
increased the competition among freight
forwarders to get hold of the containers
and thereby raised the prices and lead time
substantially.
Consequences for the automotive
industry
The automotive industry is one of the
sectors being hit by both price increases
and delays, although the effect differs from
company to company based on product
types, among others. Insecurities and
fluctuations, like those mentioned, create
longer lead times and put stock capacity
and the ability to deliver in general under
pressure.
In some cases, the issues have a smaller
effect, whereas in others they mean lost
potential sales.
BORG Automotive is close to the
customers
BORG Automotive is one of Europe’s
largest companies in the automotive
parts remanufacturing industry. They
remanufacture nine different product
groups at their own sites and have
customers in both the OES market and the
independent aftermarket. They recognize
the increasing issues in the European supply
chain.
30 THE GARAGE
30 News.indd 1 11/03/2021 16:02

ADAS Calibration
Equipment Experts
But don’t take our word for it...
“The level of service you get from Hofmann
Megaplan is outstanding; from the engineer to the
reception to the call centre, it’s absolutely spot on;
10/10! That’s one of the main reasons I’ve invested
another £21,000 into ADAS with them, because I
didn’t need to question the ability or expertise of
the company. I knew straight away that I would get
a return on my investment.”
Asif Ali, Director and Master Technician – Five Star
Autocentre, Huddersfield
“I’ve been a Hofmann Megaplan customer for
years; simply because their product quality,
service, training and aftersales care is
second to none. When I decided to add ADAS
calibration to my garage services it was an
easy decision to work with them again.”
Dougie MacDonald (Owner) – D&R Tyres,
Co Durham.
“We have seen various products from various
suppliers. In the end we found that not
only did Hofmann Megaplan have the right
system at the right price, but more importantly
they have a training, aftersales support and
knowledge-base. This gave us confidence in
them being the right choice to supply all of our
ADAS calibration equipment.”
Jon Dennis, Regional Director – Protyre, the
local garage you can trust
Hofmann Megaplan were the first to launch Digital ADAS in the
UK, and as a consequence we have gained a knowledge-base
and level of expertise that truly sets us apart.
Buying the right equipment is important, but ensuring you get the right
training and support is crucial!
Want to learn more about ADAS?
Talk to our alignment & ADAS specialists now on 01480 8-9-10-11
or email enquiries@hofmann-megaplan.co.uk
Follow us on Facebook and Twitter @hofmannmegaplan
www.hofmann-megaplan.co.uk
ADAS A4 Ad Feb 2021.indd 1 12/02/2021 12:30

News
“We’re ready for IIR! Are You?” asks HGS
Hella Gutmann Solutions welcomes Thatcham’s Insurance Industry
Requirements for ADAS calibration following vehicle repair
Hella Gutmann Solutions (HGS),
as a longstanding advocate for
the introduction of industrywide
recognised standards and a stakeholder
alongside Thatcham Research in the
realisation of the IIR, naturally welcomes
the implementation as a victory for not only
those businesses that prioritise the safety of
their customers, but for common sense.
“As the pioneers of ADAS calibration
equipment for the aftermarket and an
established partner of Thatcham Research,
the implementation of the IIR is fantastic
news for the whole repair sector,” said Head
of HGS, Neil Hilton.
“Such is the market leading reputation of
the HGS Camera and Sensor Calibration or
CSC-Tool, which was introduced in 2012,
that most of the industry’s early adopters,
including Thatcham Research itself, trust in
the accuracy of the award-winning solution.
“Despite an increase in alternative
options, the majority of workshops
recognise our developmental credentials
and pedigree, acknowledging that we
still lead the market in ADAS calibration
technology. Being in this position also means
we are able to respond to their needs and
add to and modify our tools to address
them quickly.
“With this thought in mind, we have
introduced the HGS CSC-Tool SE (second
edition), the first major upgrade to the
existing system, which further increases its
scope and usability across a wider range
of vehicles to include the largest SUVs and
more light commercial vehicles. In addition,
we have also launched the HGS Wheel
Alignment Kit, to provide workshops with an
all-in-one solution.”
Returning to the IIR, it stipulates that
technicians must consider the inspection,
realignment and calibration requirements
in all situations where any of the following
is included within the repair, service or
maintenance procedure:
• ADAS sensors
parts likely to affect the operation and
•
functionality of ADAS sensors
•
vehicle geometry
Once these systems have been identified,
the repairer should:
•
identify the presence, or not, of ADAS on
the vehicle and ensure this is recorded
•
where ADAS are present, ensure repair
procedures clearly identify if inspection,
realignment and calibration are required
and why
•
complete all relevant inspection,
realignment and calibration activities as
detailed within the repair procedures
•
inspection, calibration, realignment and
road tests shall be carried out by a
currently competent person
•
ensure the calibration results confirm
that the sensors are functioning within
the vehicle manufacturer’s technical
specification
•
produce fully verifiable and auditable
records and provide a copy to the asset
owner/work provider
•
The IIR, its full accompanying guidance
and more information can be found at:
https://www.thatcham.org/insuranceindustry-requirements/
“It is clear that under the terms of the
IIR, the responsibility to ensure that the
vehicle’s ADAS equipment is functioning
correctly does not lie with the vehicle’s
owner or the VM that originally incorporated
them, but with the workshop that carries
out any work that will in any way affect the
ADAS functionality,” Hilton continued.
“However, equipped with the HGS CSC-
Tool/SE and following our IMI accredited
training, it takes just 20 minutes for an
experienced technician to set-up and
undertake the calibration process, which
means that the independent workshop can
tackle this work with complete confidence,
and benefit from the considerable rewards
that ADAS technology makes possible.”
HGS is the market leader for ADAS
technology in the aftermarket and offers
a comprehensive multi-brand solution,
covering more than 92% of the UK’s ADAS
equipped car parc. The company has
become renowned for its knowledge and
expertise on this complicated subject, with
multiple high profile businesses, including
Thatcham Research, the motor insurers’
automotive research centre, all major UK
Glass companies, CESVI in France and AIG
Insurance Group, using the HGS CSC-Tool to
establish the standards the sector should be
meeting in regards to ADAS recalibration.
For more information concerning HGS
tools and equipment, please call the sales
team on:
01295 662402
email: hgs.support@hella.com
or visit: www.hella-gutmann.co.uk
32 THE GARAGE
32 News.indd 1 15/03/2021 09:07

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News
Ford scales up charge network
for arrival of award winning
All-Electric Mustang
The size of the charge network
available to Ford electric vehicle
drivers has increasedmore than
threefold in readiness for first deliveries
of the Mustang Mach-E performance
SUV.Ford is expanding its long-standing
business partnership with bp by adding
pulse – the biggest public charging
networkin the UK – to the Ford Pass
charging network.The move ahead of
the arrival of the all-electric Mustang
Mach-E increases Ford’s UK network
from almost 3,000 chargepoints to
around 9,500.DrivingElectric’s favourite
future carReaders of specialist site
DrivingElectric.com named the Ford
Mustang Mach-E their ‘Future Electric
Car’ of the yearin the 2021 DrivingElectric
awards.Editor Richard Ingram said: “Our
readers are fully on board with Ford’s
decision to use the famous Mustang sports
carname. Mustang Mach-E’s electric
drivetrain helps, giving the car the stats
to live up to its name, with 0-62mph
comingup in under four seconds in the
upcoming GT version."Ford Pass on
the pulseFord Mustang Mach-E drivers
can use FordPass to locate, navigate to,
monitor and pay for charging at over
6,600 chargepoints in the UK belonging
to the new bp pulse network.Mustang
Mach-E owners will enjoy one year’s
free bp pulse access, including a rapidly
growing number of high-power150kW DC
chargers, 50kW DC chargers and almost
6,000 7kW AC points.The trebling of Ford’s
network size provides reassurance to
offset one of the main concerns about
switching to electric– range anxiety.Ford’s
Mustang Mach-E performance Battery
Electric Vehicle also reassures, thanks to
its intelligent range calculationsdrawing
on live data to produce as accurate an
available range display as possible, taking
into account weather conditionson route
affecting capability and information from
other Mustang Mach-Es.The inclusion
of bp’s pulse network into the FordPass
network is in addition to 3,000 existing
chargers. Also availableto Mach-E drivers
is one year’s free subscription to Ionity’s
ultra-fast chargers at 15 sites in the UK
and five in Ireland.Ford offers its Ford
Connected Wallbox for all-electric and
plug-in hybrid vehicle customers at
home – delivering up tofive times the
charging power of a typical domestic
socket.Mark Harvey, Ford’s European
enterprise connectivity director, said:
“Starting 2021 with the excitingMustang
Mach-E will accelerate Ford’s progress
towards electrified engines accounting
for more than half of our car sales by the
endof 2022.“Key to this roll-out is the
supporting infrastructure available to Ford
customers, and today’s announcement
demonstratesour commitment to match
more electrified vehicles with enough
locations to charge them.”The highperformance
Mustang Mach-E, arriving
this spring, equipped with extended-range
battery and all-wheel drivewill deliver
0-62mph acceleration in 5.1 seconds and a
targeted WLTP pure electric driving range
of up to 335 miles.The rear-wheel drive
Mustang Mach-E has a 379-mile WLTP
range.
34 THE GARAGE
34,35,36,37 Feature Elec.indd 1 11/03/2021 16:29

News
NEW FORD S-MAX HYBRID
HELPS FAMILIES GO ELECTRIC
• New Ford S-MAX Hybrid reduces CO2 by more
than 10 per cent compared to diesel, offers
flexibility and space, and pure-electric driving
capability with no charging cables
• Ford also launches new Galaxy Hybrid people
mover with full hybrid powertrain
The new Ford S-MAX Hybrid sports activity
vehicle has gone on sale, offering seven-seat
practicality with the refinement, efficiency and
convenience of a full electric/petrol hybrid
powertrain.
Priced within £625 of the equivalent diesel
version for the sporty ST-Line version, the new
S-MAX Hybrid incorporates its powertrain
into the sleek and versatile S-MAX body without
compromising space, flexibility or being fun to
drive and becomes the UK’s most affordable
hybrid with seven seats.
The new S MAX Hybrid reduces CO2 emissions
by more than 10 per cent (WLTP) when compared
with the equivalent EcoBlue diesel powertrain.1
A combination of 2.5-litre Atkinson cycle
petrol engine, 1.1 kWh lithium-ion battery,
electric motor and the latest generation of Ford’s
power-split transmission enables an effortless
driving and ownership experience that can help
active families to reduce their CO2 emissions
while enjoying more relaxing journeys.
Electric power is intelligently deployed to
support petrol engine fuel efficiency or deliver
silent, pure-electric driving for short periods
depending on the scenario.
Battery charge is automatically replenished
by the petrol engine and by using regenerative
charging technology when coasting or braking.
With no need for owners to plug into an external
power source, S-MAX Hybrid is designed to
seamlessly fit into family life – always ready
to deliver an electric power regardless of
unpredictable schedules.
The stylish S-MAX Hybrid continues to blend
sporty exterior styling with the practicality and
flexibility of a people mover. Easily configurable
seating and load space combinations deliver
up to 2,200 litres of load capacity behind the
first row of seats2, and towing capacity is up to
1,560kg.3
“S-MAX is the original sports activity vehicle,
and now brings even more appeal for a new
generation of customers with pure-electric
driving capability for the first time,” said Roelant
de Waard, Ford’s European Passenger Vehicle
general manager.
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THE GARAGE 35
36
34,35,36,37 Feature Elec.indd 2 11/03/2021 16:30

News
“From a sporty, car-like driving
experience to seats that fold flat at the
push of a button, innovations that fit
perfectly into family life have always been
a big part of the S-MAX appeal. That
makes the efficient and refined new hybrid
powertrain a natural addition to the lineup.”
Ford is also offering for the first time
a full hybrid variant of the Galaxy sevenseat
people mover. The new Galaxy Hybrid
utilises the same sophisticated petrolelectric
powertrain as S MAX Hybrid
for diesel-rivalling fuel efficiency and
optimised driving refinement.
Electric power without the cables
The new Hybrid can continue to offer
the Ford S-MAX’s acclaimed space and
flexibility by integrating its 60-cell lithiumion
battery within a crash absorbent,
waterproof structure beneath the floor of
the rear luggage space.
The 1.1 kWh battery pack uses a liquid
cooling system that allows the battery cells
to be packaged closely together for greater
space efficiency. A specially designed
twin-exit exhaust system is routed around
the battery to help accommodate its low
position for maximum practicality. The
configuration enables S-MAX Hybrid to
accept loads up to almost one metre tall
and more than one metre wide between
the rear wheel houses. Even with all seven
seats in place there is 285 litres of luggage
space.2
Electric power helps deliver the most
refined S-MAX driving experience yet.
Regenerative braking technology captures
up to 90 per cent of the energy normally
lost during braking to help charge the
battery. Power is sent to an electric motor
that can drive the front wheels on its own
to pull away silently from a standstill.
The motor can also deliver pure-electric
driving for short periods, for ultimate
refinement and zero-emission driving
particularly in urban environments. The
battery’s liquid cooling system eliminates
the need for a cooling fan, helping further
reduce noise levels inside the cabin.
In addition, the electric motor works
alongside the petrol engine to deliver from
43.5mpg fuel efficiency and CO2 emissions
from 147g/km WLTP,4 making S-MAX
Hybrid a compelling alternative to Ford’s
EcoBlue diesel powertrains.
Gear selection is controlled using a
stylish and ergonomic rotary gear shift
dial that features an additional mode for
maximising engine braking when towing
or descending steep slopes, for more
comfortable driving and maximum energy
recuperation.
Technology to take the stress out of
driving
Intuitive features help drivers monitor and
improve their fuel and energy efficiency
using interfaces for the available 10-inch
digital instrument display. Brake Coach
encourages gradual braking to help return
more energy to the battery, and EV Coach
helps drivers understand when they are
using electric or hybrid power.
Each S-MAX Hybrid occupant can enjoy
connectivity on the move via the standard
FordPass Connect modem that provides
WiFi for up to 10 devices,5 and allows
drivers to plan faster, less stressful journeys
with Live Traffic updates for the navigation
system.6
In addition, FordPass Connect enables
remote features including Door Lock
Unlock, Vehicle Status and Vehicle Locator
via the FordPass mobile app, 7 as well
as Ford’s sophisticated Local Hazard
Information. The technology can inform
drivers of a hazardous situation on the road
ahead, even if the incident is not visible due
to a bend in the road or other vehicles. 8
Galaxy Hybrid offers first class travel
The new Ford Galaxy Hybrid is also now
available to order, powered by the same
190PS petrol-electric powertrain as the
S-MAX Hybrid.
Like the S-MAX Hybrid, the spacious
Galaxy Hybrid continues to offer the full
practicality of the rest of the Galaxy lineup,
including more than one metre of head
room for first- and second-row passengers
and all three second-row seats having Isofix
points for securely fitting child safety seats,
plus 2,339 litres of cargo volume behind
the first row of seats and 300 litres cargo
volume with all seven seats in place. 2
S-MAX Hybrid and Galaxy Hybrid
and their lithium-ion battery packs are
assembled at the company’s manufacturing
facility in Valencia, Spain.
5
36 THE GARAGE
34,35,36,37 Feature Elec.indd 3 11/03/2021 16:30

NEWS
AX ELECTRIC launched as new research
shows more than 55% of drivers thinking
about buying an electric car
Wide-ranging survey shows two thirds of drivers expect a like-for-like EV while their car is
being repaired following an accident
Only a third of drivers would accept a petrol or diesel replacement
AX is the first major accident aftercare specialist to offer drivers of EVs like-for-like
replacement vehicles for non-fault accident
Rapidly growing fleet of EVs and plug-in hybrid vehicles is part of a wider investment in
infrastructure catering for alternatively fuelled vehicles
Over 55 per cent* of motorists are considering
buying an electric car according to new
research commissioned by AX.
The study arrives as the accident aftercare
specialist launches AX Electric, a new service
offering like-for-like replacement vehicles for EV
owners following an accident.
The research involving over 2,200 motorists also
revealed that currently only one third of drivers
would accept an equivalent petrol or diesel model
while their car is being repaired; with two thirds
expecting to receive the same EV model for the
period their own car is off the road.
AX Electric is the first truly like-for-like
replacement vehicle service for EVs, representing
the first of a tranche of EV initiatives planned for
2021 as buyer consideration of EVs reaches more
than 55 per cent.
The new offering is part of a wider investment
in EV infrastructure which will support AX’s rapidly
growing fleet of electric vehicles. The programme
will see AX cease further expansion of its plug-in
hybrid vehicle fleet, to focus and align their fleet in
support of the huge swing in BEV sales.
The AX Electric service will be available to drivers
through dealers, fleet customers, insurers, AX’s
broker partners and a direct offering for personal
customers
Scott Hamilton-Cooper, Director of Sales and
Operations for AX, said: “AX Electric marks a new
step in our history of accelerating change. We are
among the very first accident aftercare specialists
to commit to reducing our carbon footprint with a
dedicated EV offering. Our customers and partners
will benefit from our usual exemplary service levels,
while also making sure that their customers receive
an electric replacement vehicle.
“As well as the new service and an expanding fleet
of EVs vehicles, we are also investing in infrastructure
across our various sites, ensuring we have the charge
points to ensure our customers’ – and our own –
vehicles are fully charged before driving away.”
Only a third of survey respondents said they would
accept a diesel or petrol replacement for their EV
and AX Electric solves what will soon become a
significant challenge in replacement mobility.
THE GARAGE 37
34,35,36,37 Feature Elec.indd 4 11/03/2021 16:30

BODYSHOP
Fast and efficient
commercial vehicle repairs
Standox technical expert outlines practical tips to help
CV refinishers cut down on process times.
Today’s commercial vehicles are state-of-the-art and can cost
in excess of £1 million. They increasingly use an array of effect
colours to look amazing, which can present a challenge for
even the most experienced refinishers. Standox, one of the global
refinish brands from Axalta, a leading global supplier of liquid and
powder coatings, helps bodyshops tackle the trickiest CV repairs,
while providing the quality and durability CV owners demand.
Kevin Welling, Training Academy Manager for Axalta in the UK and
Ireland, shares his expertise to help CV refinishers achieve the best,
right-first-time results when taking on these big repairs.
Speeding up the effect paint process time
The key to speeding up process times is to use the best products in
the most efficient way.
Most bodyshops will be working with passenger car paints to
repair metallic and pearl effect finishes, however CV repairs are
more complex due to the multiple substrates, and large flat surfaces
involved.
Welling says, “To repair effect colours we recommend our
waterbased Standohyd Plus basecoat. When using this basecoat as
part of the Standox One Visit Application system, CV refinishers will
save time, energy and materials. This efficient wet-on-wet system
only requires refinishers to apply one coat each of filler, basecoat
and clearcoat, in 1.5 spray passes, with no flash off times required
in between. Because a wet-on-wet basecoat system relies on water
evaporation to dry, refinishers can get even more efficient results
using an assisted blower system that will ensure the coats dry
quickly and effectively before the clearcoat application. Once the
clearcoat has been applied and baked, the resulting finish will be
good and hard, making the repair much easier to polish.”
When working with effect or bespoke colours, accurate colour
matching is of the utmost importance. The use of the latest
generation spectrophotometer, like the Standox Genius iQ2, helps
speed up this process enabling refinishers to identify and colour
match these and other fleet colours quickly and easily. Traditional
colour matching methods like fan decks are both time consuming
and prone to error as ambient lighting can affect colour choice and
this is particularly true of effect colours.
“An online integrated colour management system, like Standowin
iQ Cloud, is the final step to saving process time, as it connects to
38 THE GARAGE
38,39 Feature Sandox.indd 1 16/03/2021 14:49

the latest spectrophotometers via WiFi. Together, the two tools
determine precise measurements and exact colour formulas quickly,
and information can be sent or accessed from a mobile device
anywhere in the bodyshop. Using a cloud-based colour management
system and a WiFi enabled spectro together means bodyshops reap
an incredibly efficient workflow, so they can process more repairs,
while achieving consistently excellent results,” says Welling.
Reducing paint costs and achieving correct colour
without excessive basecoat
To avoid applying an excessive amount of basecoat, which can
affect the overall finish and also waste product, the choice of filler
is key. The FC1 (white)/2 (mid grey)/3 (black) fillers from Standox
give maximum coverage in the shortest time and require the least
amount of basecoat applied on top. For CV repairs, they can be
used under Standohyd Plus basecoat for effect colour repairs, or
Standofleet basecoat for non-effect solid colour repairs.
Welling adds, “These fillers can be matched to the more than
200,000 colours within the Standowin iQ colour database.”
Efficient colour change
For a perfect colour change, the old or original paintwork needs to
be well cleaned and degreased before the basecoat is applied. For
effect colours, sanding is also necessary.
Standofleet 2K VOC Wet On Wet Filler U2570 is used for effect
colours and the Standox VOC compliant 2K Sealer Transparent
U2020 is recommended for solid colours, as it can be used for
efficient colour changes without pre-sanding under Standofleet 2K
topcoats. Both have been designed to speed up colour changes.
They are ideal for multi-toning and striping on large vehicles such as
coaches. Once applied, they are flashed-off and the colour can then
be applied straight away - or after sanding for effect colours - which
means colours can be layered, quickly and efficiently.
Easier and more consistent blending repairs
With Standohyd Plus basecoat and One Visit Application, blending
repairs are a simple one-step process application for metallic and
other effect colours.
“The colour is blended into the adjacent panel and, after a short
flash-off, the clearcoat can be applied. We recommend Standofleet
VOC 2K Clear K9350. It is vitally important that when blending
the Standofleet 2K topcoat and blending the clear coat the same
hardener and thinner are used. If different products are mixed, the
repair will not dry properly and can result in surface defects such as
gloss drop,” Welling concludes.
To find out more about Standox products and services, contact
the local distributor or visit www.standox.co.uk.
About Standox
Standox, a global refinish coating
brand from Axalta, is the best
choice for professional refinishers.
Customers can rely on Standox to
achieve the best quality results,
every time, accurately and quickly.
As a brand manufactured in
Wuppertal, Germany, Standox
ensures our customers are ready
for future digitalisation by improving
workflow and work processes
with digital tools. Standox further
supports customers not only with
relevant market insights but also
work provision thanks to extensive
approvals from car manufacturers
as well as fleet, lease and insurance
companies, which reflect the
brand’s position as a leading
partner to the automotive industry.
Standox – the art of refinishing.
THE GARAGE 39
Banner-Garage-MOT-Professional-91x273-Ad-AW.indd 1 15/07/2019 12:45
38,39 Feature Sandox.indd 2 16/03/2021 14:49

Professional
TOW SHOW 2021
Telford International Centre
WEDNESDAY 29 AND THURSDAY 30 SEPTEMBER
THE LARGEST
TRADE SHOW
IN THE UK
DEDICATED TO THE
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FUNDING SOLUTIONS
• All Industry Display
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Programme
For latest information about the show visit
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Call Nick Phipps on 01952 415334
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Tow Show Leaflet Advert 222.indd 1 17/03/2021 11:18

BODYSHOP
New
and Improved
Mirka Mirlon Total
is a cut above
Mirka UK is introducing a new and
improved formula for all its Mirlon Total
grits, designed for both machine and hand
sanding, providing 20 per cent higher
cutting performance, better mechanical
strength and increasing the product’s
lifespan.
Developed using Mirka’s innovative
Total Coating technology, Mirlon Total
features an open and flexible structure and
strengthened fibres that make it stronger
and last longer. It is more aggressive than
Mirlon and produces a dense, balanced
cutting and scratch pattern and rapid result
for both wet and dry sanding. The doublesided
abrasive collects and attracts the
dust from the surface delivering excellent
dust extraction.
Applications include e-coat scuffing,
primer and bumper sanding, edge and hard
to reach areas, door jambs and pockets
sanding, blending, base coat de-nibbing and
clear coat sanding and de-nibbing.
The grits are colour coded for easy
identification: 360 (red), 800 (black), 1500
(grey), 2500 (beige).
In addition, Mirlon Total comes with a
new interface pad, based on a patented
spacer backing construction, enabling
77mm and 150mm non-woven discs to be
used on power tools. The pad’s mushroomshaped
hooks allow the non-woven
products to stick well to the interface
and avoid the fibres getting caught in the
backing pad. As there is no need to use
velour, both sides of the interface pad can
be used, making it cost-effective.
Steve Smith, national sales manager ART
of Mirka UK, says, “With its improved cut
and scratch pattern and longer lifetime,
we’re confident users will discover the
comprehensive benefits of Mirlon Total for
a whole range of applications. And with the
added benefit of the new interface pad,
machine sanding just got even better.”
IMI ADAS AOM230 ACCREDITATION
Advanced Driver Assistance Systems
At LJM Compliance Solutions, we offer a 2-day IMI
ADAS AOM230 Accreditation course.
Inspection, realignment, and calibration requirements
must be considered in all repair situations where ANY of
the following is included within the repair, service, or
maintenance procedure:
ADAS Sensors
Parts likely to affect the operation and
functionality of ADAS sensors.
Vehicle Geometry
We offer this training in our fully equipped Calibration
and Training Centre, to give your existing technicians
the understanding of the different Advanced Driver
Assistance Systems that are in use, including their
advantages and disadvantages.
The UK Insurance Industry Requirements (IIR),
which will be implemented by 31 st March 2021,
states that technicians carrying out a calibration
must evidence that they are competent to carry out
calibrations and adjustments. The new IMI AOM230
Accreditation meets the UK Insurance Industry
Requirements and BS10125.
In addition to this, we also offer the IMI Accreditation
AOM012- 3D Wheel Alignment and Interpretation of
Data.
If you would like any information about the courses
that we offer, please contact our team on 01283
734427 or email ellie@ljmcompliancesolutions.co.uk
www.ljmcompliancesolutions.co.uk

BODYSHOP
Lubricant giant expands its product range
to include new Car Care product series
Initial Car Care range comprises seventeen products
Motul is broadening its product portfolio in the UK
automotive sector with the launch of its new Car Care
series of products. The company’s unique cleaning and
accessory products have been developed based on Motul’s many
years of experience and in-depth expertise, to provide effective
and lasting care for both the interior and exterior of a vehicle.
The care range not only features eleven cleaning products, it also
includes half a dozen dedicated accessories, such as microfibre
cloths, sponges for bodywork, rim brushes, and wash mitts – for a
gentle and thorough cleaning. Motul has also developed products
for interim car repairs, such as a tyre puncture spray and a scratch
remover.
“Our aim is to offer the highest quality products for every aspect
related to motor vehicles, so we have extended our product range
by adding a complete car care series,” explains Motul’s Armin Bolch.
“Since we have a very strong motorcycle care line, it seemed
logical that this would be the next step. The knowledge we’ve
gained from numerous partnerships with car manufacturers and
racing teams has been a tremendous advantage in the development
process, helping us to create the perfect products for car care and
cleaning.”
All products have been specifically designed to suit the
requirements of the different surfaces and applications, to ensure
cleanliness and care. The series comprises of glass cleaner, tyre
puncture spray, scratch remover, car shampoo, express shine,
insect remover, wheel rim cleaner, plastics cleaner, leather cleaner,
upholstery cleaner, odour neutraliser, jumbo sponge wash mitt
and rim brush, as well as microfibre cloths made especially for the
bodywork, glass, and plastic components.
“After the success of our Motorcycle Care range, we’re excited
to be launching this new care product series for cars,” enthuses
Callum Goodland, Motul Area Manager UK & Ireland. “It now gives
workshops and consumers alike, the chance to use and experience
Motul quality products both inside and outside of their cars!”
Pennings awards nationwide Repair Pod
and supply contract to ACIS
Following the recent successful trial of Pennings Accident Repair Centres Repair Pods at two key Europcar sites at Skyport
and Purfleet, supported by ACIS Ltd, which reduced vehicle downtime by a third, Pennings has awarded ACIS the contract to
supply comprehensive product and technical support to its UK Repair Pod business, as it rolls out to its Sheffield site. ACIS will
also service Pennings’ main bodyshop in Watford.
The Repair Pod facilities at the two Europcar van supersites helped maximise returns for the vehicles on hire by having them
back on the road more quickly, generating revenue.
When the vehicles arrive at the sites they are triaged to assess whether they can be repaired in the pod, enabling a quicker
turnaround, or whether they require a traditional extensive damage repair. As a result, timely product supply and technical
support is vital to ensure the vehicles are repaired as quickly as possible to reduce the loss associated with VOR (vehicles off
road).
On awarding the contract to ACIS Ltd, Matthew Penning, managing director of Pennings Accident Repair Centres, said, “The
timely supply of premium based repair product is critical and ACIS has demonstrated in the support it has provided to the
Repair Pod trial that its consistent, high-quality service is second to none. We have no hesitation in extending the contract to
our Sheffield site and for the nationwide roll out of the Repair Pod programme as well as to our main Watford bodyshop.”
Graham O’Neill, CEO of ACIS Ltd, commented, “Our commitment is to provide an agile, flexible, value-driven approach
to service the body repair supply chain effectively. We’re delighted that Pennings is reaping the benefits of our distribution
model, ensuring our position as the supplier of choice for repairers.”
42 THE GARAGE
42,43 Feature Spies Heckler.indd 1 16/03/2021 10:46

New Tips4You video: Spies Hecker’s repair
solution for deep reds with tinted clear coats
Highly chromatic blues and deep,
lively and very intense reds are
currently very much on trend for
new cars. Spies Hecker, a global refinish
paint brand from Axalta, has developed a
process to achieve an invisible repair of
these sophisticated colours using tinted
clear coats. In the latest Tips4You video,
International Training Leader for Axalta’s
Refinish business, Tony Mitchell, gives
practical and easy-to-implement tips.
Recreating the depth and brilliance of
unusual effect colours is a challenge for
vehicle refinishers. It requires a high degree
of skill coupled with knowledge of the latest
repair methods. In the current Tips4You
video from Spies Hecker, Tony Mitchell,
International Training Leader for Axalta’s
Refinish business, explains what needs to be
considered when repairing the particularly
deep red and blue tones from the standard
paintwork, which are becoming increasingly
popular. “We rely on tinted clear coats
with our repair solution. This enables us to
achieve the lively and intense colour depth
that we need for an invisible repair,” he says.
Spies Hecker regularly publishes new
repair tips and frequently asked questions
for particularly demanding application
techniques on its YouTube channel, which
are available to view free of charge.
Mitchell says, “The advantage of the
Tips4You videos is that they are developed
thanks to the wealth of experience and
knowledge of the latest technologies and
product developments that Spies Hecker
has. Refinisher can absolutely rely on the
quality of our online guidance.”
The Tips4You YouTube channel, and
all its available videos, can be found via
www.youtube.com/spieshecker. For more
information about Spies Hecker, visit www.
spieshecker.co.uk.
About Spies Hecker
With over 135 years of success behind
it, Spies Hecker’s high-quality product
systems, customised service and tailored
training demonstrate its partnership with
the refinish industry. The paint brand is
one of the world’s leading vehicle refinish
brands, and is available in over 75 countries
worldwide.
Spies Hecker – simply closer!
THE GARAGE 43

BODYSHOP
Digital efficiency from CitNOW
Callum Wood, Head of Sales UK, discusses how bodyshops can develop their
digital efficiency, even after coronavirus restrictions lift, by making better
use of the digital communications tools at their disposal.
Over the last twelve months, digital
communication expert CitNOW
has seen a dramatic increase in
the number of videos produced via its
app-based video and image management
platform. Video production rates across
CitNOW’s Bodyshop, Sales,Workshop and
Web platforms increased by more than
14% in February 2021 compared with the
same period in 2020, with more than one
million videos made using the brand’s
services during the month.
“One result of the various lockdowns
is that customers have become more
used to the idea of contactless services
and interacting with businesses virtually”,
explains Callum Wood, Head of Sales UK at
CitNOW. “Demand for personalised video
is higher than ever before for everything
from sales walkaround videos to discussing
maintenance and repair requirements.
We expect this growth to continue, as
uncertainty remains and consumers expect
a more digitally-integrated experience.”
With the industry facing a potential
tsunami of backlog work, created
by lockdown restrictions, reduced
staff numbers and social distancing
requirements, many bodyshop teams and
workshops are facing unprecedented
pressure on their resources. Add in the
current economic turbulence and the
need to adhere to new covid-related risk
assessments and regulations, it’s clear that
the challenges of the past 12 months will
continue to impact businesses for some
time.
“It is in times like these that digital
tools can make all the difference, if used
effectively”, adds Callum. “Services such
as CitNOW Bodyshop enable professionals
to provide an accurate repair and
condition assessment of each vehicle
quickly.
“The ability to swiftly record a condition
assessment of the vehicles means the
number of erroneous damage claims from
customers can be dramatically reduced,
minimising wasted time and reducing
further administration and remedial costs.
On top of this, using digital apps and
platforms can help identify non-claim-
related work, giving bodyshops the option
to upsell other repairs at the same time as
the accident damage, providing a muchneeded
boost to the bottom line.”
Even now that garages and bodyshops
have reopened, the use of digital video
can play a big part in communicating
in a transparent and personal way.
Combined with brand awareness, ongoing
communication, consistent messaging and
added customer reassurance, this can help
alleviate stress for customers when going
through the process of repairing their
vehicle.
Callum concludes: “While our return
to normality may be slow, it’s likely that
the workload will increase quickly. At the
same time, it is likely that customers will
still want to continue communicating
digitally with retailers thanks to the
convenience it affords. Video can
help bodyshop operators meet new
customer expectations and improve their
experience, while increasing operational
efficiency, revenues and profitability for all
parties.”
44 THE GARAGE

BODYSHOP
Equipping repairers with the requisite skills
As vehicle technology continues to
evolve and repairs become more
advanced, technicians are required
to expand their skillset and acquire new
repair techniques. As a result, training
whether on or off site, is an important
function in equipping repairers with the
requisite skills and helping them develop
more business to meet the constantly
changing demands of their customer
base and increase the menu of services
they can offer, while increasing efficiency,
productivity and profitability, and reducing
key to key times.
One company that places training at
the heart of its organisation is Mirka UK,
which is committed to helping businesses
expand and develop through training.
This commitment is highlighted by Mirka’s
significant continued investment in training
programmes, which are available both on
site and at its state-of-the-art national
training centre in Milton Keynes.
Steve Smith, national sales manager ART
of Mirka UK, opens the doors to Mirka’s
training programme to provide an overview
of its facilities.
“Our training is market leading, as our
team is made up of experienced technical
specialists, who provide the customer
with peace of mind to know that their
staff are in the best hands. In addition,
the training we offer is not one size fits all,
it is bespoke to the customer’s needs to
ensure maximum benefits can be achieved
in the time period we have with them.
“When it comes to the location of
the training, we leave that decision with
the customer, but we know there are
benefits to running the courses on site or
at the training centre. For on site, we find
that the customer has the familiarity of
their usual surroundings, which enables
us to highlight how their own specific
products or processes would work in
an environment they are familiar with.
When we take the training away from the
workshop floor to our training centre,
participants can take part in e-learning
and classroom-based learning in advance
of the course, before having their handson
experience.
“We see our training as offering a full
circle for the customer because once a full
evaluation has been carried out, an action
plan is agreed and implemented, and all
training is documented and followed up
with regular review meetings to monitor
progress. This enables us to ensure that
businesses that undertake the training are
reaping its benefits in the short, medium
and long term, and we can deal with any
queries they might have post training.
“Overall, the impact on quality,
production and output is the key driver for
businesses to undertake training and, to
date, many end users have benefited from
the experience and knowledge gained
from the Mirka team. With restrictions now
slowly lifting, it hopefully won’t be too long
now before more businesses benefit from
the training we offer and expertise we have
at our disposal.”
THE GARAGE 45

NewsExtra
GS Yuasa Academy graduates become
fully-fledged members of the IMI
battery failure as a direct result of the UK’s
vehicles being off the road.”
The battery training platform was
specifically developed for busy vehicle
technicians who are unable to take a day
away from the workshop to attend faceto-face
training. The platform’s courses,
all delivered in a dynamic video format,
provide the same level of information and
expertise as the training delivered in a more
traditional setting.
“The COVID-19 pandemic meant inperson
training was no longer a possibility
which is exactly where GS Yuasa Academy
comes in – learners can complete courses
in their own time, whether this is in
between jobs or outside of workshop
hours.” added Ian.
The first GS Yuasa Academy graduates
are beginning to receive IMI
membership and certification as the
battery training platform continues
to go from strength to strength.
Since its launch in 2019, the awardwinning
GS Yuasa Academy has been
the industry’s leading battery training
platform with thousands of learners as
well as accolades including CPD and IMI
accreditation.
GS Yuasa Academy remains the only
battery training platform to receive both
IMI and CPD accreditation. Learners who
successfully complete all the platform’s
individual courses can apply for Institute
of the Motor Industry (IMI) membership
and all the benefits it brings, including a
printed certificate, through the platform.
Each successfully completed course also
counts towards Continuing Professional
Development (CPD) and results in a
downloadable certificate.
For those unfamiliar, the battery
training platform consists of 21 individual
courses, ranging from the basics of battery
operation to the correct application of
next generation battery types. Courses
are tailored to each learner’s job role –
ensuring everyone from customer service
advisors to workshop technicians can be
confident in their battery knowledge.
Learners can complete courses as and
when suits them, whether that’s in between
jobs or during their lunch break. GS Yuasa
Academy was designed and developed to
be easily incorporated into the schedule of
busy technicians or workshop owners.
Over the last 18 months, GS Yuasa
Academy has brought significant value
to workshops and workshop technicians
across the country. Frederick Sterling,
Operations Co-ordinator at Battery Service
Hub in Leicestershire, recently completed
the Academy and said: “It’s been a great
way to increase both skills and knowledge.
I’ve finetuned my understanding of the
basics and learnt so much more. I have an
increased level of confidence talking to
customers that I didn’t have before – plus,
being able to add an IMI certificate to our
wall is fantastic representation for the
company.”
“Applying for certification couldn’t be
easier, the application process is completed
within the Academy itself and my certificate
arrived a few days later!”
The battery manufacturer welcomed
a spike in new learners as lockdown
restrictions were enforced across the UK.
Unable to leave their homes, workshop
technicians looked to the training platform
to develop their understanding of battery
technology and its ever-increasing
application in modern vehicles.
Ian Newham, Training Manager at GS
Yuasa Battery Sales UK said: “Not only were
workshop technicians now stuck at home
but we started to see an increasing rate of
All courses are presented by the battery
manufacturer’s long-standing Training
Manager, Ian Newham and Dee Meir and are
supported by the downloadable support
materials, allowing learners to compile their
own resources to support their role.
John Hall, a self-employed auto
electrician based in North Yorkshire saw
value in the platform and said: “Training is a
dirty word – it’s often not talked about but
is so important. Batteries are something we
in the industry come across every day and
it’s often assumed they either work or they
don’t.”
“Understanding what causes a battery
not to work is incredibly important and
that’s where GS Yuasa Academy excels.
I’ve found other training is too generic,
however the Academy strikes the right
balance between technical information and
ease of understanding – plus, the ability to
revisit things you’ve forgotten is invaluable.
I was doing a course a night – it was quite
addictive!”
GS Yuasa Academy has provided
thousands of learners with the skills they
need to increase sales, reduce returns and
improve customer service.
46 THE GARAGE
46,47 Yuasa academy 2.indd 1 16/03/2021 10:49

It’s a GO for
NEWSEXTRA
the Tow Show!
Following the official announcement from the Government
with reference to the full easing of current lockdown
restrictions by June 2021.
This was obviously fantastic news and very well received in
allowing us all a return to much better times, and also provides
us with the opportunity to now start planning ahead fully for the
show to take place later this year.
Hosted once again at the T.I.C, the show will take place on
Wednesday 29th and Thursday 30th September 2021, with buildup
and Business Seminar the day before on Tuesday 28th.
Our discussions with the venue around the planning for
the show are ongoing, and we will carry regular updates in
the magazine and the show website providing relevant visitor
information with paramount importance given to the following;
Application of the All Secure Standard to ensure best
practice is offered to all our visitors, exhibitors, sponsors and
stakeholders attending the T.I.C for the event.
This Standard has been created via a collaboration involving
the main trade bodies within the event industry who have
advised the Government to produce the official Covid-19
secure guidelines for re-opening events safely.
The Department for culture, media and sport are currently
planning a series of pilot events taking place in April 2021
that will include the exhibition and trade show sectors. As
soon as the results of these test events have been shared
we will update our best practice guidelines in accordance for
everybody who will be attending the Tow Show.
As usual we will be engaging the services of our own external
health and safety consultant (Tony Wood) from C-All Business
Services, and will also be taking guidance from the Events
Safety Advisory Group at Telford and Wrekin Council.
The team here at the Tow Show HQ is really looking
forward to welcoming everyone from the wider
vehicle recovery community back to Telford for
the number # 1 industry trade event given Towby
has been dearly missing you all!
For latest information about the show visit:
www.recoverytowshow.co.uk
Call Nick Phipps on 01952 415334
or email nick.phipps@ppmedia.co.uk
Play Ben’s Lucky Lotto for just
£1 a week and be in with the chance
of winning a £25,000 cash prize!
That’s a life changing amount.
When you play, you’ll be ensuring
that no one in automotive faces
life’s toughest challenges alone.
You win, they win.
Do It 4 Ben and help to change lives.
Play Ben’s
Lucky Lotto now.
Enter online at:
Lottery.ben.org.uk
18+, Ts & Cs apply. Begambleaware.org. Ben – Motor and Allied
Trades Benevolent Fund. A charity registered in England and Wales
No. 297877 and Scotland SCO39842.
THE GARAGE 47
46,47 Yuasa academy 2.indd 2 16/03/2021 10:49

PEOPLE
People stories and movements from around your industry
IAAF
appoints
Richard
Welland as
President
IAAF has appointed WAI UK managing
director Richard Welland as its new
president, taking over from Terry Knox
who stepped down at IAAF’s AGM on 11
February.
Richard Welland is the managing
director of one of the UK’s largest auto
electrical suppliers, WAI.
With extensive experience in the
automotive industry and a proven track
record of growing each business he has
worked in, managed and owned, he has
presided over numerous mergers and
acquisitions, as well as being a pioneer in
breaking down the boundaries over supply
and price issues. He has also been an
active IAAF council member and treasurer
for more than 10 years.
In the past year, Welland has been
instrumental in ensuring the automotive
aftermarket can continue to trade and
operate safely during the pandemic
bringing to market bespoke solutions in
the Steri-7 vehicle sanitiser kit and Steri-7
retail bottle.
On his new appointment, Welland
said: “I am truly honoured to be
elected president and believe the IAAF
represents the very best of our industry.
It is important, more than ever, that the
industry unites under the Federation as it
continues to operate in an environment
of a post-Brexit trade deal, legislative
changes and the coronavirus pandemic.”
Wendy Williamson, IAAF chief executive,
added: “Richard’s enthusiasm for
the automotive aftermarket and IAAF
activities is so important as the entire
industry faces its most challenging time. I
look forward to continuing to work closely
with Richard, the board and the wider
IAAF council on protecting the rights of
the automotive aftermarket.”
Sam Robinson
Two members of the TRICO team, Sam
Robinson and Andy Taylor, ran 5k each
and every day during January to raise
money for TRICO’s nominated charity,
Speed of Sight.
Speed of Sight is run by blind race car
driver and multiple World Record holder,
Mike Newman and co-founder John
Galloway and hosts driving experiences
for children and adults with disabilities.
These events, held nationwide, allow
them to experience something they might
otherwise think impossible – the thrill of
driving!
Taking inspiration from David McGinnity,
who is running 5k every day in 2021 with
the hope to raise £50,000 for Speed
of Sight, Sam and Andy followed in his
TRICO team
raises nearly £1,000
for charity by
running 5k a day
during January
footsteps, running a gruelling total of more
than 150km in 31 days and raising £926 for
the charity.
TRICO’s Group Brand & Marketing
Manager (Europe), Sam Robinson, said:
“I didn’t realise how difficult running 5k
every single day would be, and there were
quite a few days where I really struggled!
However, the thought of raising money for
Speed of Sight gave me that extra bit of
motivation I needed on days where I didn’t
want to run, as well as all of the people
who said they’ll donate at the end of
January when I’d actually finished it!
“A big thank you to everyone who has
donated, it’s going to an incredible charity
and while we’ve finished our run, David
still has 11 months to go, so if you’d like to
support him, please do!”
Andy Taylor
To support David’s fundraiser, visit:
www.goldengiving.com/fundraising
/5k2021sos
Area Sales Manager UK & Ireland, Andy
Taylor, commented: “I can’t believe we
actually did it! That was one of the most
difficult challenges I’ve done, but it was
definitely worth it! Good luck to David,
who is absolutely crazy to do this for an
entire year, I don’t think I’d be able to –
but you never know, maybe I could next
year! I just want to say thank you for the
donations, they’ll really help Speed of
Sight put on some incredible events for
disabled people and it means the world to
them.”
To donate to Sam and Andy, visit:
www.justgiving.com/trico-5kaday
48 THE GARAGE
48,49 people.indd 1 11/03/2021 16:44

PEOPLE
Impression makes
key appointments
Award-winning automotive PR and marketing
agency, Impression Communications, has
appointed Cheryl Griffiths as PR Account
Manager and promoted Hayley Evans to the
role of Senior Account Manager.
Griffiths previously worked in an in-house
press office role and has both B2C and B2B
agency experience. As account manager, she
will work alongside Mark Field and Hayley
Evans to support clients’ PR and marketing
activities in 2021.
Meanwhile Hayley Evans has been
promoted to the role of Senior Account
Manager.
Cheryl Griffiths & Hayley Evans
Impression has evolved and grown
throughout 2021 setting up an industry
podcast, sending out surveys to gain a
market insight, and has expanded its
expertise into SEO, ensuring all marketing
efforts, including social media and PR, are
more aligned to clients’ objectives.
The company works with businesses
across the automotive aftermarket supply
chain such as parts suppliers, warehouse
distributors, motor factors and independent
garages. Covering all aspects of automotive
aftermarket marketing, including social
media, event management, customer
newsletters and PR to name but a few,
Impression is able to quickly establish itself
within a client’s business and work towards
their objectives.
Mark Field, Impression Director, said:
“In such a difficult year for everyone I’m
delighted to have achieved our objectives
of successfully growing our team. We have
learnt so much this year as a business and
worked closer than ever before with clients,
bringing new ideas and supporting them in
the most proactive ways.”
RTC Automotive strengthens Board as it gears up for growth
The former Partner Programme Director
at CDK and ex-Commercial Director of
CitNow, Alistair Jeff, has joined the Board
of digitalisation specialist RTC Automotive
Solutions, as the business gears up for
growth in 2021.
Jeff, a major figurehead in dealership
digitalisation and most recently a
consultant to the likes of CDK Global
International, GardX International,
Autofinity and H.R.Owen, has been
appointed Commercial Director of
RTC. His appointment follows another
significant Board change which sees
Mike Whitney, formerly the company’s IT
Director, step into the new role of Chief
Technology Officer.
The new Board members will work very
closely with RTC’s Chief Operating Officer,
Richard Robinson, who was recently
promoted to the role and is responsible
for the day-to-day operation of the
business and the welfare of employees
and customers. Together, they will report
directly to the company Chief Executive,
Tim Baumfield.
Baumfield said the pair offer
considerable experience and expertise
in franchise dealership operations and
digitalisation that will enable the business
to take advantage of opportunities to
grow its customer base and form new
technology partnerships.
Alistair Jeff, Commercial Director at
RTC, also added: “There is no question
that RTC has become one of the leading
figures for digital innovation within
the dealership environment, with an
enviable reputation that stretches back
over twenty years. With a very exciting
product roadmap in place for its portfolio,
a collaborative and dealer-focused strategy
moving forward, and some of the most
experienced and passionate people in the
team, I am hugely excited about what we can
expect to achieve on behalf of our customers
throughout the next twelve months.”
NEW APPOINTMENTS
FOR MAHLE DUO
• Jonathan Walker, MAHLE Aftermarket
managing director assumes head of
regional sales EMEA (MES) role
• Aliya Lam appointed as Head of Global
Sales and Marketing Excellence for
Aftermarket.
MAHLE Aftermarket UK has announced
promotions for two of its experienced and
long-serving staff members, highlighting
its commitment to promoting from within.
Jonathan Walker, who began his career
with the business in 2007 and who is
managing director of MAHLE Aftermarket,
has also assumed the role of regional sales
EMEA (MES), which will see him use his
aftermarket expertise to exert a direct
impact on the growth of the company.
Meanwhile, Aliya Lam, who has been
with the company for more than 20
years, has been appointed as Head of
Global Sales and Marketing Excellence
for Aftermarket from her previous role as
sales and marketing manager. Lam’s role
will include using her vast and in-depth
industry experience in marketing, sales,
commercial policy, pricing, and account
and relationship management to work
closely with customers to ensure MAHLE
can continue to meet ongoing demand on
an international scale.
THE GARAGE 49
48,49 people.indd 2 11/03/2021 16:44

Products and Services
Contact Ben Coates on 01952 415334
BATTERIES
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very latest news about government legislation.
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50 THE GARAGE
50 Product and Services.indd 1 16/03/2021 10:50

“ARE YOU READY FOR IIR? I AM.”
Ollie Hooper
Motorcorner, Bristol
From 31 March 2021 it is essential that you comply with the Insurance
Industry Requirements (IIR) when carrying out repairs to vehicles with
Autonomous Emergency Braking (AEB), Adaptive Cruise Control (ACC),
Blind Spot Detection and other ADAS features.
To make sure you’re ready for IIR, book a FREE IIR Compliance Review
from Hella Gutmann Solutions.
Visit hella.com/IIR or call Hella Gutmann Solutions on 01295 662402

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