DRIVE NOW September 2021

drivenowmagazine

Australia's only Magazine for the Commercial Passenger Transport Industry. News and views for Drivers, Owners and Operators of Taxi, Hire Car, Limousine, Ride Share, Booked Hire Vehicles, Rank and Hail Cars.

SEPTEMBER 2021 - EDITION 49

National

Magazine

Taxis, Hire Cars,

Wedding Cars,

Limousines

Owners, Drivers,

Partners, Operators

Suppliers, Networks,

Booking Service

Providers


drivenowmag drivenowmag

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Editor

Mrs Toni Peters

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Amy Peters & Isobel Sparrow

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2 September 2021


6

18

14

WHAT’S INSIDE

WOULD YOU

SAY SOMETHING?

Then you’re the kind of person to ask ‘R U OK?’

For tips on how to ask, visit ruok.org.au

23

VICTORIA

6 Uber is not safe.

8 Drivers are the working poor....

12 TAA meetings with relevant industry stakeholders.

FEATURES

14 Victoria’s 2021 cheapest cars.

18 Think you’re a good driver?

34 3 biggest causes of driving distractions.

NSW

20 Uber fails safety audit.

22 NSW taxi drivers vaccination appointments.

24 Get to know Charles Mathews.

QUEENSLAND

16 QR Codes now mandatory.

ACT

26 Food delivery drivers feeling vulnerable.

OVERSEAS

28 Nexar partners with Black Car Fund.

29

Oxford taxi drivers protest against Uber’s ‘local

cab’ pilot scheme.

29 39 km/h for Paris city streets.

www.drivenow-magazine.com.au

September 2021

3


FROM THE

Editor

The front cover of this month’s edition is dressed with a young lady entering a taxi,

ready for Spring time. Perhaps she is going to work, visiting family, or catching up with

friends for lunch. Maybe she is travelling to the airport to go on that long-awaited

overseas trip. Or she could be one of those well-dressed ladies who attends the

Melbourne Cup Carnival and is catching a taxi home after a hard day at the races.

Whatever the reason for her being out and about, it is great to see that she is using a

commercial passenger vehicle as her means of transportation.

For those of us living on Australia’s eastern seaboard, we know all too well what it

means to not be able to go out from our homes. We also know that if we continue to

adhere to the government’s rules regarding vaccinations and lockdown, we may be able

to enjoy the freedom to move around and meet up with our friends and loved ones. For

some States this could be next month; others may have to wait until Christmas 2021.

As more people in our communities are vaccinated against COVID-19, more will be able

to leave their homes and it is then that the commercial passenger transport industry will

start to see an increase in passengers.

Then we will play the waiting game until our interstate borders and, eventually, the

international borders are once again open. This is not going to happen overnight, but

the experts are saying that all of Australia will be open early 2022. It will be at this point

that the recovery of the Australian economy and our industry will begin.

In the meantime, stay safe; wear a mask, keep rooms and vehicles well ventilated, avoid

crowds, clean your hands, and adhere to physical distancing rules. Doing the right thing

will see us survive these unprecedented times.

Toni Peters

4 September 2021


I PROTECTED


FOR MY

COMMUNITY

COVID-19 has affected all of us, but there is a

way forward. It’s time to protect yourself, your

family and community by getting vaccinated.

The sooner we all get vaccinated, the sooner

we get back to doing the things we enjoy.

www.drivenow-magazine.com.au

Book your free vaccination today

australia.gov.au

Or call 1800 020 080. For interpreting services call 131 450.

September 2021

5


VIC News

Uber is

Not Safe!

The New South Wales (NSW) Point to Point Transport Commissioner

has relinquished a report exploring the multiple facets in which

Uber is not safe. The Commissioner accentuated their main concerns

surrounding Uber’s lack of safety to include; driver fatigue, incident

management, driver training, and notifiable occurrences. These

factors, among others, help us to outline how Uber is providing a

perilous mode of passenger transport, which raises our eyebrows.

Specifically, let us look at

notifiable occurrences. This

phrase refers to how quickly,

or not, Uber notified the

Commissioner of paramount

incidences, such as: death,

rape, sexual assault, serious

illness or injuries. We found

it exceptionally alarming

when we learnt that the

Commissioner’s audit service

fined Uber over $200,000

for not reporting notifiable

occurrences in a practical,

timely manner.

Moreover, this fine

encompassed Uber’s failure

to adequately report over 500

serious incidents in the last 18

months alone.

6 September 2021


VICTORIA news

A complete violation of

not only industry laws,

but our trust.

Following this, the Commissioner

authoritatively mandated Uber

to conduct an independent

quality assurance audit in an

attempt to ensure their complex

systems are appropriately

integrated. However, there

does not seem to be any

genuine penalty surrounding

the possibility of Uber’s lack of

completion of these task.

Rod Barton MP also exhibited

his deepest concerns regarding

the NSW Commissioner’s audit

of Uber. He explains that whilst

Uber has the resources and

funds to adhere to fundamental

industry safety requirements,

they decide not to.

Uber’s lack of compliance to

adhere to these laws, to save

pennies here and there, is simply

costing us our own safety.

Unlike NSW (and every other

State in Australia), the Victorian

regulator has ingenuously

extended the Multi-Purpose

Taxi Program (MPTP) to Uber.

The MPTP defines a multifaceted

program whereby the

government subsidises CPV fares

for Victoria’s most vulnerable.

And now, the government has

decided it is a good idea to

include Uber, a proven unsafe

giant, in this program.

To be fair, the reasoning was

good. Can you hear the sarcasm

dripping from my mouth?

For context, Uber had a 100%

satisfactory rate resulting from

a total of four passengers in

their MPTP trial last year. On this

alone, Uber was added to the

program.

Are you thinking this is strange?

Because you are not alone.

Ultimately, adding Uber to the

MPTP is, in a way, exculpating

them from all the bad things that

they have done. It is completely

unjust.

Our safety, especially the safety

of those most vulnerable, in our

society should not be wagered

away. We need to recognise the

clear-cut safety risk Uber poses

to us, as demonstrated by the

voluminous fines, disregard for

rudimentary safety laws, lack of

cameras, driver fatigue, etc. We

simply cannot trust Uber to be

there for us.

by ISOBEL SPARROW

Embassy

Cafe

WE’re open

WE NEVER CLOSE

547 Spencer Street

West Melbourne

VISIT US FOR THE BEST BURGERS IN TOWN

www.drivenow-magazine.com.au

September 2021

7


VICTORIA news

Drivers are the

working poor...

SEEMS THAT CPVV WANT TO

KEEP IT THAT WAY

A recently published report by Commercial Passenger Vehicles Victoria (CPVV) examines trends in fares for taxi and

rideshare services to identify potential areas for misuse of market power. What is clear from this report is that the

CPVV is determined to see what it wants to see, ignoring all signs that the industry is on its knees.

I am outraged at the regulator’s ignorance of the struggle drivers face, fighting for a smaller piece of the pie every day.

There are clear discrepancies throughout

the report. The report notes that there have

been 60 million booked fares in the 2019/20

year and claims the data set used for the

report represents approximately 80% of all

booked trips. Elsewhere, the report claims to

have ‘analysed the fare data from more than

37 million booked trips’. This raises some

obvious questions.

If the data set looked at 80% of all 60 million

booked trips, the CPVV would have a data set

of 48 million trips. Why is it that the report

only chose to analyse data from 37 million?

What data has been excluded and why?

The report holds no answers to such

questions.

Apart from what appears to be the selection

of specific data to skew the analysis, there

lies other inconsistencies in the report.

Rod Barton MLC

Leader, Transport Matters Party

While the report legitimately separates fares

collected in different zones (metro, urban,

regional and country), it does not separate

data collected from taxi and rideshare.

8 September 2021


VICTORIA news

Taxi and rideshare drivers are

some of the lowest paid workers

in the country. The CPVV don’t

even pretend to care.

By failing to differentiate

between the two services, it

is impossible to determine

whether an abuse of market

power exists.

Maximum fare rates for unbooked

taxi services are government

regulated, while rideshare

operators are left to their own

devices. For pre-booked work, it

is also known that despite taxis

being able to set fares outside

of regulated rates, fares are

calculated to sit fairly close to what

would have been on the meter

otherwise.

By choosing to lump rideshare fare

data with highly regulated taxi fare

data, the report conceals where the

abuse of market power may lie and

that is within the dynamic pricing

model in the rideshare sector.

Rideshare operators have

long employed surge pricing

strategies to exploit demand,

yet this is not acknowledged in

the report.

The CPVV has failed to conduct a

meaningful analysis of the data,

preferring to provide a skewed

version of reality that suits its

narrative of the industry.

Even more condemning is the

CPVV’s view of market economics.

The CPVV celebrates that the

industry managed to grow by

increasing the number of driver

accreditations and vehicle

accreditations in 2020 during

COVID-19, despite a downturn in

the number of trips by an average

of 57%. This is an alarming

perspective.

Why is CPVV rejoicing in

extreme market saturation

and an unsustainable level

of competition within the

industry?

This report makes clear the

attitude of the CPVV. It will

prioritise competition over all

else, forcing drivers to work

one, two and three jobs just

to put food on the table.

According to data submitted

by Uber to a Senate inquiry

in March this year, drivers and

delivery workers in Sydney make

less than the minimum wage

for casual workers, even at peak

hours. On top of this, drivers must

pay for their own vehicle, petrol,

insurance and superannuation.

The Transport Workers Union

found 74% of surveyed food

delivery workers reported they

were struggling to pay their bills

and buy groceries. It surprises me

every day that CPVV does not see

this as a legitimate concern.

I believe that drivers should not

be slaves to the middle class.

Someone must pay for the real cost

of providing the service.

“CPVV must address

the level of market

saturation to ensure

that the industry

is commercially

sustainable, and drivers

can earn a living wage.

www.drivenow-magazine.com.au

September 2021

9


VICTORIA news

E-Scooter Trial

FOR MELBOURNE AND

BALLARAT’S STREETS

High-powered electric scooters are set to appear on the streets of Melbourne and Ballarat as part of a

12-month state government trial. The e-scooters for hire will be allowed on bicycle lanes, shared paths and

low-speed roads (up to 50kph). They will not be permitted on footpaths. They can travel up to 20kph, which is

twice the legal speed capabilities of privately owned e-scooters in Victoria.

10 September 2021


VICTORIA news

Currently, in Victoria, electric

scooters can legally travel on

low-speed roads, shared off-road

paths and footpaths only if they

have a maximum speed of 10kph

and a power output of less than

200 watts.

In Ballarat, the only regional

city chosen for the trial, Mayor

Daniel Moloney said the council

was keen to demonstrate the

city was a place “not afraid to try

something a bit different”.

Cr Moloney said while he did not

expect e-scooters to be used

by people travelling from the

suburbs into central Ballarat,

he saw them as a great way for

people to travel around the CBD.

“When you’re in the CBD itself,

it does make a lot more sense

to park the car and then … use

other forms of transport such as

scooters, walking and cycling,”

he said.

Cr Moloney said he did not

have safety concerns based

on the experiences of other

places around the world to trial

e-scooters.

But recently released data had

shown hundreds of people

have been injured while riding

e-scooters around Brisbane.

Brisbane, along with Adelaide,

and Darwin have all had

e-scooters zooming through their

streets long before the Victorian

government announced its plans

for an e-scooter trial.

Memories are still fresh from

Melbourne’s oBike fiasco, which

saw yellow bicycles up trees and

abandoned in rivers across the

city.

City of Yarra, which has started its

own e-bike trial, was seeing very

low instances of dumping and

vandalism due to the quality of

both the bikes and the operator, a

council spokesperson said.

by RHIANNON STEVENS

www.drivenow-magazine.com.au

September 2021

11


TAA Meetings

with relevant industry stakeholders

TAA recently held an Open Forum via Zoom last month to

discuss the future and sustainability of the taxi and hire

car industry in Victoria. Here is a summary of the topics

discussed, for your information.

Transport Alliance Australia – looking after

the interests of those in the Australian

commercial passenger transport sector.

Many of the attendees agreed

that the Victorian regulator –

Commercial Passenger Vehicles

Victoria (CPVV) keeps moving

the goal posts, just to suit its

needs and the wants of the big

operators.

Some even think that CPVV

Compliance Officers don’t really

understand what a Booking

Service Provider (BSP) is, and

what role they have to play in the

Victorian commercial passenger

vehicle CPV industry.

There was a suggestion that

at least one of the CPVV

Commissioners should be

currently in or coming from the

commercial passenger vehicle

industry. On every Board,

there should be social and

environment expertise and good

governance - there’s nothing

like that within the CPVV. None

of the commissioners have

any real-world experience in a

commercial area and only have

experience in a safety arena.

CPVV follows what is printed

in the legislation rather than

considering the situation itself.

We have to have a regulator, and

the governance of it is critical.

Many agreed that the

government needs to increase

the entry fees to be realistic and

reflective of the work carried out

by those who chose to be drivers

and operators.

There are definitely unbalanced

costs between different

commercial passenger vehicles

and some believe that the

regulator should mandate

cameras for all vehicles

or remove the regulation

altogether. But others pointed

out that presently cameras give

taxis sole rights to rank and hail

work – and it becomes difficult

for regulators to keep rideshare

off taxi ranks unless the defining

feature is taxis have cameras and

rideshare don’t.

It seemed unfair that the

recent Business Costs grants

were available for drivers who

may not have been active in

the industry recently. Many

attendees voiced their disgust

that these non-active drivers

would have put their hand out

for the grant. There needs to be

a way to determine who has and

has not been active over the last

six months and, therefore, those

who were inactive will not be

eligible for any future grants.

Medium-sized BSPs are finding

it difficult to control the

compliance of their drivers and

vehicles, yet CPVV won’t step in

and help control it. It seems to

spend a lot of time inspecting

and auditing small BSPs; large

BSPs have the manpower and

rules to be able to enforce

compliance, but the medium

BSP seems to be forgotten.

Perhaps we don’t need the

regulator - perhaps VicPol and

VicRoads would be sufficient?

12 September 2021


VIEW THIS

MEETING

If you would like to watch/listen

to the recording of this General

Meeting, and others, all you

need to do is to log into the

membership section of TAA’s

website at

www.taa-national.com.au

CPVV

needs to step up and

be tough but not heavy-handed.

CPVV states that they cannot

change any of the rules. Of

course it can. Just because the

regulations (set by the Regulator

and Department of Transport)

and the legislation (set by

parliament) are written, doesn’t

mean they cannot be changed.

We’ve seen Rod Barton (Leader,

Transport Matters Party) do

so numerous times over the

past two years. Thankfully Rod

Barton and Transport Matters

Party are batting for us – things

can change, and nothing is

steadfast.

There was a suggestion by an

attendee after the meeting

(as his internet connection

was poor). Passengers need to

regain confidence in the taxi

industry and be reassured that

they will be paying the least

possible fare. This could be done

if all registered taxi vehicles

and drivers were to be linked

online to software giving both

the driver and passenger the

best real-time directions to the

passenger’s destination through

live traffic updates.

All taxi drivers should be

joined to industry-wide,

online mapping software that

is accessed through the taxi

industry’s current mobile phone

apps, so that all passengers can

be confident of getting to their

destination using the shortest

possible route, which saves

customers time and money.

Passengers would access the

same information the taxi

driver obtains through the same

mobile phone app from their

own phone, which would make

communication between drivers

and passengers easier.

3-MINUTE

SURVEY

Transport Alliance Australia

is undertaking a survey to

better understand what YOU

think needs to be done to

move forward and ensure a

sustainable and profitable

Victorian CPV industry.

From the results of this survey,

TAA will be putting together a list

of proposed solutions which will

be sent to industry stakeholders

to rank in terms of efficacy.

We would appreciate you

completing this survey. And

yes, you will remain completely

anonymous.

https://www.surveymonkey.

com/r/Q63JCR6

Online Australian

Training

Courses

www.drvrtraining.com.au

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www.drivenow-magazine.com.au

September 2021

13


VICTORIA’S

2021

CHEAPEST

CARS

RACV has revealed Victoria’s most

affordable new cars across a range

of category types, making it easier

for consumers to understand how

much different vehicles will cost

them to operate each month over a

five-year period.

The results were collated as part

of RACV’s Annual Operating Costs

Survey and found the cheapest car

in the Victorian market is the MG3

light hatchback, followed by the

Kia Picanto S and the Kia Rio S light

hatch in second and third place,

respectively. The MG3 Core will cost

owners $626.50 a month, the Kia

Picanto S $662.93 and the Kia Rio S

$705.71.

RACV’s Vehicle Operating Costs

Survey highlights the overall cost

of ownership of more than 80 of

Australia’s best-selling and emerging

models and has been running for

more than 50 years.

The survey factors in the

initial purchase price and loan

repayments, registration charges,

insurance, auto club membership,

fuel or electric vehicle charging

costs, tyres, servicing and repairs, all

averaged over five years.

RACV’s calculations are based on

a private vehicle with mileage of

15,000 kilometres per year, which is

approximately the average distance

travelled by Victorian drivers.

RACV Head of Communications and

Engagement Andrew Scannell said

the most significant cost of a new

car is the up-front purchase price.

“Registration, insurance, and club

membership make up about 15 to 20

14 September 2021


per cent, while fuel takes a 10 and 15

per cent slice,” Mr Scannell said.

“Servicing costs consume between

three and seven per cent of the

overall costs and tyres just one to

three per cent.

“Not surprisingly – and consistent

with previous years’ results – light

passenger cars are the most

affordable vehicle segment.

“If you buy a light hatch, you can

expect an average monthly cost of

$738.43. Small cars are the second

most affordable category with a

monthly spend of $903.44, closely

followed by small SUVs at $917.60.”

According to the survey, all-terrain

4x4 SUVs are the priciest vehicles

to own and run, according to the

survey, costing owners an average

of $1634.29 per month, while

popular 4x4 dual-cab utes were the

next most expensive at $1533.62.

Large family SUVs were the third

priciest at $1404.53.

Victoria’s most expensive car to own

and run is Nissan’s Patrol Ti upperlarge

SUV, which costs $2337.33 a

month to keep on the road. The

Patrol has a V8 petrol engine and is

priced from $85,738 before on-road

costs.

Electric vehicles and plug-in hybrid

electric vehicles require an average

monthly spend of $1280.83, which

pleasingly is about $100 less than

last year’s survey.

Private vehicle average running costs in Victoria

Vehicle category

Average

monthly cost

for vehicles in

this category

Cheapest model in each category

Monthly

cost for

listed

vehicle

Light cars $738.43 MG3 Core 1.5 4sp auto Hatch $625.50

Small cars $903.44 Kia Cerato S 2.0 Hatch 6sp auto $802.25

Medium cars $1,189.84 Toyota Camry Ascent 2.5 8sp auto Sedan $1,003.74

People movers $1,363.42 Honda Odyssey ViL7 2.4 CVT $1,335.28

Electric $1,280.83 MG ZS EV $1,128.33

SUV small $917.60 Hyundai Venue (base) 1.6 2wd 6sp auto $793.23

SUV medium $1,200.01 Toyota RAV4 GXL 2.5 Hybrid FWD CVT $1,117.64

SUV large $1,404.53 Subaru Outback 2.5 AWD CVT MY21 $1,224.78

All terrain $1,634.29 Mitsubishi Pajero Sport GLX 2.4 t/dsl 8sp auto $1,367.32

Light commercial 4x4 $1,533.62 Mitsubishi Triton GLX 2.4 T/dsl 6sp auto 4X4 Dual cab $1,269.34

www.drivenow-magazine.com.au

September 2021

15


QLD News

QR Codes

now

mandatory

FOR PERSONALISED

TRANSPORT VEHICLES

It’s now mandatory for every taxi, limousine and

rideshare vehicle to have a unique Check In Qld QR

code displayed where it is easy for customers to scan

and check in.

Drivers must be checking in before each shift and

should remind passengers to check-in when entering

the vehicle.

Compliance checks are continuing to occur on

businesses to enforce the Check In Qld app

requirements to ensure Queenslanders are doing their

part to slow the spread of COVID-19. The maximum

penalty for not complying with these requirements is

$13,785 or six months imprisonment.

For more information, read the personalised transport

frequently asked questions, www.covid19.qld.gov.au/

check-in-qld or call 13 42 68.


DON’T GET CAUGHT OUT

REGISTER FOR A QR CODE NOW!

www.covid19.qld.gov.au/check-in-qld

16 September 2021


Transport Matters Party (TMP) is a political

movement focusing on fairness, community and

offering solutions for our nation’s transport issues.

Show your support to Rod Barton MP

by becoming a TMP member today! Only $22!

Join and help TMP advocate for improved road safety,

public transport and a viable commercial passenger

vehicle industry in Victoria.

MEMBERSHIP

WITH US IS ONLY

$22 PER YEAR

TMP LEADER ROD BARTON MP’S LATEST ACHIEVEMENTS

✔ TAXI FARE INCREASE

The first for 13 years and the Essential Services Commission will no longer hold

responsibility for setting the fares for rank and hail taxi services. Taxi fares will now

be set by the Fair Work Commission each year around the Consumer Price Index.

✔ BUSINESS SUPPORT PACKAGE

Thereby allowing drivers in the taxi and hire car industry to be included in the

Victorian Business Support Package. There was an initial $5,000 grant, then

$2,000, and recently $2,800.

✔ADVISORY PANEL

Advising the government on key issues relating to the ongoing sustainability of the

Victorian Commercial Passenger Vehicle industry.

www.drivenow-magazine.com.au

Be part of a movement that September matters.... 2021

www.transportmatters.org.au/join

17


THINK YOU’RE A GOOD

DRIVER?

Of course, you do. You’re human.

BUT WHAT MAKES YOU

A GOOD DRIVER?

Not doing these…

18 September 2021


Not parking neatly

It’s not hard to park a car

properly, but when a car isn’t,

it gets noticed quickly. Not only

does this make other motorists

furious, you’ll likely annoy

pedestrians and could end

up being shamed somewhere

like Australia’s Worst Parkers

Facebook page or similar. It’s

inconsiderate to others, and you

risk damage to your car.

Riding the clutch

This is a sure way to wear out the

clutch prematurely. Keep your

foot off the clutch unless you’re

actually changing gear – you

need your foot as a brace.

Holding the steering

wheel wrong

Hold it at a quarter to three (not

ten to two), so you have good

control and don’t hook your hands

inside the rim as you’ll be injured in

the event of an airbag going off.

Unnecessary stops

The mark of a driver who isn’t

observing what’s happening, and

then you’re just wasting fuel and

brake pads.

Following too close

Not only can you not react in

time to problems, but you also

can’t see problems developing.

You don’t get there any quicker,

so settle down and back off.

Bad observation

Being surprised by things when

you could and should have seen

and predicted them from a long

way back. Sooner or later, you’ll

have an accident.

Being distracted

Not focusing on the drive is a

terribly problem that only seems

to be growing, thanks to mobile

phones. There’s a reason it’s an

offence.

Fondling the gear lever

If you’re not actually changing

gear, your hand shouldn’t be

anywhere near the gear lever.

Blokes love this for reasons we’d

best not explore. If you think you

might need to quickly change

gear to deal with an unexpected

situation you’ll react with the

steering wheel and pedals – not

the gearshift.

And the worst sin of all?

Not improving, and blaming

others for everything. Every

time you drive, you will make

mistakes, and you need to

recognise them, identify the

problem, and improve. Even

if it “wasn’t your fault,” ask

yourself if you could have done

something to avoid the nearmiss.

Good drivers ask themselves that

question as they know there’s

no point having “I was right” on

their tombstone.

source: PRACTICAL MOTORING

www.drivenow-magazine.com.au

September 2021

19


NEW SOUTH WALES news

NSW News

Uber Fails

SAFETY

AUDIT

Uber has been fined

over $200,000 after a

year-long NSW Point

to Point Transport

Commission audit.

The rideshare company

failed to report over

500 incidents to the

regulator.

Driver fatigue, incident

management and driver

training were areas of

concern.

The findings resulted

in Uber being fined

$203,500 and issued

with 13 improvement

notices on August 12.

To regulate safety, the NSW Point to Point Transport

Commissioner frequently audits Taxi, rideshare and other point

to point transport service providers in NSW. The Commissioner

recently finalised a safety audit of Uber in NSW, which identified

several areas where Uber has been directed to improve the

safety of its services.

The audit identified instances where Uber’s systems were not

being used properly or did not operate as intended in NSW.

There were also gaps in addressing specific risk areas in NSW.

The NSW Point to Point Transport Commissioner, Anthony

Wing, said “Given its size and scope, Uber has implemented

sophisticated systems to manage safety on its platform,

however, Uber needs to make sure that this technology is doing

what it is meant to do at all times.”

“Safety is my priority, and regardless of a business’ size,

compliance with the law is necessary to achieve this. Most

service providers will not be the same size as Uber, but all

service providers need to make sure that they are effectively

managing and improving the safety of their services in a practical

way and in a way which is appropriate for their size,” Mr Wing

added.

Areas of particular concern include:

Driver fatigue – despite systems that Uber has in place, the audit

found that over a two-week sample period, 37% of drivers had

more than 12 hours of continuous driving time, with some cases

of up to 17 hours of continuous driving.

20 September 2021


NEW SOUTH WALES news

Incident management – Uber’s

application of its systems

used to manage passenger

complaints and incidents are not

effective enough and require

improvement. For example –

over a six-month period, more

than 50 drivers were identified as

having had multiple complaints

of driver distraction (mobile

phone use) and drowsy driving

yet remained active on their

platform.

Driver training – Uber provides

online training for drivers but

does not monitor whether the

training is undertaken properly.

Notifiable occurrences – Uber

did not report a number of

notifiable occurrences to

the Commissioner as soon as

practicable. These delays meant

the Commissioner could not

make timely considerations as to

whether Uber took appropriate

actions to mitigate associated

risks or whether the incidents

had implications for the wider

point to point transport industry.

The NSW Point to Point

Transport Commissioner has

fined Uber $203,500 for failing to

report 561 notifiable incidents,

including collisions and accidents

requiring hospitalisation. And,

Uber is also required to conduct

an independent quality assurance

audit to ensure its complex

systems are appropriately

integrated.

Transport Workers Union (TWU)

National Secretary Michael

Kaine said, “The safety breaches

uncovered are serious, alarming in

number, and put lives in danger,

but the fine is a slap on the wrist

that won’t even register a blip on

the Uber balance sheet.”

“It will be written-off as the cost

of doing business: the cashed-up

Silicon Valley giant will sign the

cheque and continue the cycle of

exploitation that is injuring and

killing people in the deadly pursuit

of profits. How many Australian

workers need to be seriously

hurt or die before governments

actually take on these corporate

bullies?”

“The solution is Federal regulation

with teeth which can get to the

root causes of driver exploitation

and poor safety conditions in the

industry.”

Uber has a history of failing to

report serious incidents, including

last year when it covered up the

death of an UberEats delivery

rider killed on the job by claiming

he was not working, despite the

rider being logged into Uber’s app

and receiving order requests even

after he had died.

The TWU is calling on the Federal

Government to urgently put in

place an independent body with

the power to tackle the root

causes of safety breaches in

exploitative businesses like Uber,

arguing that post-breach audits

and insufficient penalties will not

prevent people being maimed or

killed.

TWU National Secretary Michael

Kaine said the revelations show

why Federal regulation of the

industry is the only way to prevent

deaths and injuries: “Once again

we have a response from the NSW

Government which largely lets

Uber off the hook and is too late

to the party.”

“Federal Government inaction has

allowed Uber to act like there’s

one set of rules for them, and

another for everyone else. If any

other employer breached their

obligations over 500 times, they’d

have the book thrown at them,”

Mr Kaine concluded.

www.drivenow-magazine.com.au

September 2021

21


NEW SOUTH WALES news

NSW

Taxi Drivers

VACCINATION

APPOINTMENTS

Taxi Drivers can now book for a vaccination appointment with a

participating Chemist Warehouse pharmacy in NSW to access the

AstraZeneca vaccine.

Taxi Drivers are being provided with a QR code and a website link

to make an appointment with their nearest participating Chemist

Warehouse pharmacy. They are required to answer a few questions

to confirm their eligibility before booking an appointment.

Bankstown

Birkenhead Point SC

Blacktown

Bondi Junction

Casula DC

Chatswood

Crows Nest

Manly

Maroubra

Mayfield

Punchbowl

Currently, the list of participating NSW Chemist

Warehouse pharmacies include;

The list is being updated on a progressive basis

as more and more pharmacies come on board.

Rockdale Plaza

Shellharbour

St Marys

Strathfield Plaza

Sydney (George St)

Sydney Olympic Park

The Grove Liverpool

Turramurra

Westfield Hornsby

Westfield Parramatta

Wollongong

How NOT to Wear a Face Mask

“The Escape Hatch”

“The Earring”

“The Sniffer”

“The Stache”

“The Nose Plug”

The NSW Taxi Council continues to work with the NSW Government

to ensure a COVID-safe NSW Taxi Industry.

“The Neckbeard”

22 September 2021


WOULD YOU

SAY SOMETHING?

Then you’re the kind of person to ask ‘R U OK?’

www.drivenow-magazine.com.au

September 2021

For tips on how to ask, visit ruok.org.au

23


Get

to Know...

Charles Mathews

Equipment Finance Broker, Finlease

For the past 5 years, I have been assisting

business owners with vehicle, equipment and

business finance across a diverse range of

industries at varying levels of development –

from established companies to new start up sole

traders with potential.

My role involves but is not limited to acting

as a key advocate for my clients to the banks,

ensuring they are represented in their best but

most accurate light to achieve the most effective

outcome.

Having grown up in Mudgee, NSW, I have a great

appreciation and understanding for agriculture/

farming and mining which are key to the region.

Prior to my focus in finance, I was a part of the

Qantas and Qantas Defence team for 9 years:

working on the C130 H & J model Hercules

Aircraft at the RAAF base. I was subsequently

transferred to Mascot as a Heavy Vehicle Diesel

Mechanic, servicing Qantas’ fleet of ground

support equipment at Sydney Airport. I believe

this knowledge and expertise assists me in

recognising the issues business owners can face

when managing their gear and fleet.

Socially I am a massive cricket and NRL fan and

have played 15 years of grade cricket in Sydney

with the likes of Hawkesbury, UNSW and St

George.

We

asked

Charles...

1. Who is someone you admire,

and why?

Richard Branson – speaks for

himself, the man just flew through

space.

2. Tell me three pet peeves.

(a) Poor customer service

(b) Slow internet

(c) Dog owners not picking up

after their pets

3. Do you have any skills or

talents that most people don’t

know about?

I am a level 2 cricket coach

and coach in the Sydney grade

competition, the last 7 years I

have been coach at Hawkesbury

CC, and this upcoming season I’ll

be coaching at Mosman Cricket

club as their fast bowling coach.

4. If you could be anywhere

other than here, right this

minute, where would you be?

Hawaii – Waikiki Beach with the

family

5. Flashback to when you were 10

years old. What did you want to

be when you grew up?

A pro football or cricketer.

24 September 2021


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www.drivenow-magazine.com.au

September 2021

25


ACT News

FOOD DELIVERY

Drivers

feeling

vulnerable

Delivery drivers who have kept

food flowing in lockdown say

they are the forgotten workers

of the pandemic.

Nobody quite knows how many

people there are delivering food

in cars and on bikes in Canberra,

but they say they deserve

recognition – and some rights.

There are a host of companies

that organise deliveries of

food and supermarket goods:

Deliveroo, Uber Eats, Menulog,

DoorDash, Easi, chowbus, Yello

and Sherpa.

But the drivers the companies

contract on a freelance basis feel

vulnerable.

“We can’t wait for a driver to

get infected or to die before we

are recognised,” driver Nabin

Adhikari said.

26 September 2021


He said there was no priority

given to drivers to get vaccinated

even though their work

entailed moving to all parts of

Canberra, including sites where

the infected had been. He was

waiting for his first vaccination.

Their legal position is unclear.

In NSW there is a specific

exemption from lockdown

rules for “courier or delivery

services”, but nothing spelt out

so specifically in the ACT.

The main complaint of the drivers

The Canberra Times talked to

was they were under intense –

and increasing - pressure. They

provide their own vehicles and in

some cases pay the company an

“administration fee”.

The pay is not high. An order to

pick up food from McDonald’s

in Fyshwick, for example, and

deliver to Brindabella Circuit

in Pialligo 2.7 kilometres away,

earned the driver $3.50.

There were safety issues in the

industry, according to Rushkar

Samal. Pressure of time meant it

was not possible to stop during

a delivery, but new destinations

were coming in on the phone app

as they drove.

The leader of the Transport

Workers’ Union, Michael Kaine,

said the Canberra drivers were

right to feel excluded.

They don’t have the protections

which employees have because

they are deemed to be

“independent contractors” to

the companies rather than direct

employees.

“They are under incredible

pressure. It’s really ugly. If the

wheels don’t turn, they don’t get

paid,” the union leader said.

“It’s the modern ‘Hungry

Mile’,” he said, referring to the

Depression in the 1930s where

lines of men would wait for work.

The drivers don’t confine

themselves to one company (or

“platform”, as they call it) but

carry apps on their phones with

orders for pick-up and delivery

for many of the companies. They

don’t have to accept the order.

Each company’s contract is

different.

One breakthrough came in May

when the Fair Work Commission

ruled a former Deliveroo

rider was an employee and,

therefore, entitled to the rights

of an employee. That wouldn’t

necessarily apply to all delivery

drivers, but it still represented

what they viewed as an

improvement.

“The gig-economy has

traditionally assumed its workers

are independent contractors

rather than employees, and

the financial viability of its

operational model hinges on this

assumption,” according to the

law firm Bird and Bird.

by STEVE EVANS

www.drivenow-magazine.com.au

September 2021

27


NEW SOUTH WALES news

overseas news

Nexar partners with the

Black Car Fund to protect

New York rideshare

drivers with thousands of

cameras in cars

by TELEMATICS

NEW YORK, USA: Nexar, a leading

AI computer vision company,

announced a partnership with the

Black Car Fund (BCF), New York

State’s workers’ compensation

provider for independent

contractor black car operators,

including rideshare drivers.

The partnership will place cameras

in thousands of cars to protect

their members in the case of an

accident or assault.

Nexar’s AI-powered dual-camera

dash cams detect collisions,

immediately notify BCF, and then

send a detailed reenactment of

the crash within minutes, allowing

BCF to begin processing their

workers’ comp claim.

“The Black Car Fund was formed

by a New York State statute over

20 years ago to provide workers’

comp for independent drivers who

otherwise wouldn’t be insured

for on-the-job injuries,” said Ira

Goldstein, Executive Director of

BCF. “Drivers are often unaware

of their rights and the benefits

available to them and may not

know where to turn to if they are

injured. Nexar’s technology allows

us to proactively reach out and

support them when our help is

most needed.”

Azam Hoosain is a Nexar camera

user who was driving passengers

for Uber when he was struck from

behind. This caused his vehicle to

flip over and seriously injure him.

Nexar contacted Hoosaim, made

him aware of the protections

provided by BCF and assisted him

with his claim, which, as a result

of workers’ comp, covered all

medical expenses and saved him

from a lawsuit.

Ashish Sapkota was driving for

Lyft when a passenger violently

assaulted him. The incident was

captured by Nexar, and BCF was

able to help the traumatized driver

file a claim after the incident left

him too scared to work.

28 September 2021


OVERSEAS news

Oxford taxi drivers

protest against Uber’s

‘Local Cab’ pilot

scheme

by PERRY RICHARDSON | taxi-point.co.uk

OXFORD, ENGLAND: Taxi

and private hire drivers

converged at Oxford

Town Hall to express their

frustrations at a new pilot

partnership with global ridehailing

firm Uber and local

cab company 001 Oxford.

Drivers in the area were seen

to be protesting against

Uber’s ‘Local Cab’ feature

which allows passengers

to book a trip with a local

taxi company through the

Uber app. Cabbies working

in the area are concerned

the partnership may put the

livelihoods of drivers not

working on the 001 Oxford

platform at risk.

Last month Oxford

City Council’s deputy

leader described Uber’s

‘Local Cab’ offering as

‘murky’ when it came

to defining the global

ride-hailing firm as an

operator or a platform

provider.

The Local Cab option

integrates with Autocab’s iGo

network, which the firm says

has the potential to connect

passengers with 80,000

private hire and taxi drivers in

the UK.

Operator 001 Taxis Oxford is

fully licensed by Oxford City

Council, however the global

ride-hailing service Uber

remains unregistered as a

private hire operator in the

region.

According to the BBC, Oxford

City Council Deputy Leader

and Green Transport and

Zero Carbon Oxford Cabinet

Member, Tom Hayes, voiced

his concerns earlier this

month. He said: “The waters

are murky, whether you

define Uber as an operator or

a platform provider.

“We have not licensed Uber

in the city. We haven’t done

that because we wanted to

support the local taxi trade,

whether that’s private hire or

Hackney.”

39 km/h for

Paris city streets

by CHRISTOPHER CAREY

PARIS, FRANCE – A speed limit of 30

kilometres per hour has come into force on

almost all Parisian streets.

The measure has been introduced to

increase traffic safety, create more space

for cyclists, reduce noise pollution and

contribute to climate protection.

“The point is to reduce the space taken

by cars, which involves lowering their

speeds,” said Paris Deputy Mayor, David

Belliard.

“It is first of all a safety measure to

ensure the safety of the most vulnerable:

pedestrians and cyclists. The overwhelming

majority of serious or fatal accidents in

Paris are caused by cars or heavy goods

vehicles.”

Prior to the introduction of the new

measure, around 60 percent of Parisian

roads had a 30 kilometres per hour limit –

except main ring roads and highways.

Paris Mayor Anne Hidalgo has championed

the transformation of the city’s streets

from a car-centric model to one that

prioritises pedestrians and cyclists.

As part of her re-election campaign in

February 2020, Hidalgo announced plans

to transform Paris into a ’15-minute city’

– where residents would be able to reach

necessary amenities such as schools,

offices, shops, parks, health centres

through a 15-minute walk or bike ride –

shifting dependency away from cars in

order to cut air pollution levels.

www.drivenow-magazine.com.au

September 2021

29


Driver JOBS

NEW SOUTH WALES

NELSON BAY

Nelson Bay Taxis are looking to hire additional drivers

in preparation of COVID restrictions easing. Drivers are

required to assist in the transport of passengers around

the Tomaree Peninsula to medical appointments, shopping

trips and social engagements. You must have held a full

NSW driver licence for at least 12 months and willing to get

an ABN and be registered for GST. Forward your resume to

combinedlimos@gmail.com or phone (02) 4984 6699.

COFFS HARBOUR TAXIS

Taxi drivers needed in Coffs Harbour area. Both am and

pm shifts are available in sedan and maxis, weekdays

and weekends. Minimum age of 25, on the job training,

uniform provided, all costs covered by base. Call 02

66586522 or email Rowan via: fleetsupervisor@coffstaxis.

com.au for more info.

WOLLONGONG - WANT A CAREER CHANGE?

This could be an opportunity for you to join the team

at the Illawarra Taxi Network. Become your own boss

working flexible hours. Full training and assistance with

your application is available. Must have a full NSW Driver’s

Licence for 12 months. Call (02) 4254 2120 or email john.

megas@illawarrataxinetwork.com.au for more details.

VICTORIA

EAST DONCASTER

Driver wanted ful time for Silver Top car. Please call

Harvey 0404 847 699.

SHEPPARTON

Lots of opportunities than Melbourne to operate a

INDEPENDENT taxi in Shepparton. No expensive local

network fees. Ralph 0473 189 190

EAST DONCASTER

Hungry Driver Wanted. all shifts available- Day, Night parttime

and full time. Phone 0409 357 614.

NORTHERN SUBURBS

Full time taxi driver wanted. Must have taxi licence.

Looking for someone to start ASAP. A lot of work provided

on dispatch. Looking for someone who lives in the

northern suburbs. Call 0404 020 333.

GEELONG

Looking for a professional and reliable driver to join

our fleet as a casual. Must have exceptional customer

service and communication skills, be well presented

and organised, and know their way around Geelong.

Need a medium or heavy rigid licence. Available to

work Sundays, flexible working hours. Training will be

provided. Applicants must be Australian residents and

have WWCC and Police Check. Hourly rates negotiable.

Geelong Hummer Limousines 1800 486 637.

EAST DONCASTER

Must be 25+ years old. At least 3 years experience. East

Doncaster changeover. Call or SMS Tony on 0413 393

594 or email tonysursock@gmail.com.

SHEPPARTON

Shepparaton Taxis Pty Ltd now has opportunities to

join our fleet as a taxi operator. A limited amount of

leases are available. If you are interested in operating

your own taxi please contact 03 5331 4367 or email

stephen@shepptaxis.com.au.

BAYSIDE TAXI SERVICE

Great set price deals with our 50 series hybrids on lpg.

Bayside Taxi Service, 313 Bay Road, Cheltenham. Call

(03) 9555 1155 or 0414 566 779.

WODONGA - GET OUT OF THE RAT RACE

Less stress? Less traffic? Cheaper living? Why not drive

a taxi in Wodonga? We have permanent day shift, night

shift, sedans and WAT vehicles. Contact Wodonga

Taxis on (02) 6024 3839.

GISBORNE, KILMORE, SUNBURY, WALLAN,

WHITTLESEA, WOODEND

Looking for drivers full time, day and night shift,

starting asap. Must have a Taxi Driver’s Certificate and

live in the area. Call Emre on 0404 020 333 or 1300 12

13 14.

BALLARAT

Ballarat Taxis Ltd now has opportunities for drivers

for all shifts. Permanent or part time, day or night

shifts in sedans or WAVs. We have opportunities

to lease for those who are interested in operating

their own taxi. Call (03) 5331 4367 or email admin@

ballarattaxis.com.au.


SOUTH AUSTRALIA

TRANMERE

Friday or Saturday Night Driver wanted. Immediate

start. Call 0416 821 840.

DRIVER CAREERS

If you’re thinking of a career as a taxi driver, come and

join Adelaide’s largest taxi company. Great income

potential with all shifts available in all metro areas. Call

ADELAIDE INDEPENDENT TAXIS on 8202 1200 to book

your free information session.

CANBERRA

OWN YOUR OWN BUSINESS - TAXI OPERATOR

Are you a taxi driver looking to become your own

boss? If you are, talk to us about leasing a taxi plate

and working with Canberra’s biggest taxi fleet. We

will help you through the process of becoming an

accredited taxi operator and starting your own

business. Contact fleet@aerialcg.com or call our

Office (02) 6126 1500.

ACT CABS

Earn money driving. Flexible work. Easy to get

started. Training and support for new drivers. ​Full

time, part time and casual driver positions available.

Great working conditions and you’re backed by an

experienced team of support staff who know the taxi

industry inside out. Phone ACT Cabs Admin business

hours on (02) 6103 0882.

CANBERRA ELITE TAXIS

We need drivers for Canberra’s biggest and most

experienced taxi fleet. Day, night and weekend

shifts available. If you don’t already have a valid

ACT “T” licence condition we can help you through

the process quickly. For more information email

feedback@aerialcg.com or call (02) 6126 1500.

\

WESTERN AUSTRALIA

PERTH BLACK & WHITE CABS

Day shifts (5-7 days). Call Georgina on (08) 9230 0400.

CROWN CABS

Drivers wanted full time or part time in Morley and

Perth. Contact Tuna Guclu on 0419 484 666.

& DRIVERS

OWNERS, OPERATORS

ADVERTISE

HERE FREE

Send details (word limit=50) of your

DRIVER or JOB advertisement to

contact@drivenow-magazine.com.au

or sms 0400 137 866 and we will print

your advert here for 3 months.

MANDURAH TAXIS

All shifts available, especially nights, weekends and

wheelchair bus drivers. Flexible hours – work to suit

your lifestyle. Good income and all training provided

free. Call (08) 9581 8999.

QUEENSLAND

KENSINGTON, BUNDABERG

Taxi Driver needed, must have an open licence and no

traffic offences. contact 0429 066 111.

MOOROOKA

Want to make extra money? Drive casually and join

us driving a taxi, business class, maxi and camrys

available. Casual, Full time and weekend only shift

available. Change over at Moorooka. Call 0413 214

852.

RANK MARSHALL

Rank Watch is looking for a rank marshall for the

Noosa Rank for Friday and Saturday nights. On a

week on / week off roster. If you are interested

please email eli@suncoastcabs.com.au and your

details will be passed onto appropriate personnel.

WARWICK TAXI CABS

Immediate Start. No experience needed. Full time

& part time positions available. Day & night shifts

available. Full training provided. Please contact

our team by phoning: 0427599170 or email: admin@

warwicktaxicabs.com.au.

BRISBANE CROWN CABS

All shifts available – 7 days per week. Please phone

Tuna Guclu - 0419 484 666.

BLACK & WHITE

All shifts available. Home changeover available

all over Brisbane. Set Pay or 50/50 Commission.

Limited Set pay cars available. Albion Cab Centre.

Call Ronnie today on 0411 864 392.


Only $ 35 for

50 words

Payment details are

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Apollo Bay Taxi Business

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This long established Taxi business has been operating

for over 10 years. No competition and regular repeat

customers. Apollo Bay is a busy growing coastal town

and is well supported by tourists. Perfect for an owner/

operator and there is plenty of scope to improve and

grow the business. Email Phil: abtaxi@hotmail.com

Maxi Taxi Business For Sale

Located in the rapidly growing area of West Gippsland in

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Guclu or call 0419 484 666 to discuss price & terms.


SEPTEMBER 2021 - EDITION 49

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EVERY MONTH FROM THESE BUSINESSES

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Bendigo Taxis

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M'ment

Collingwood

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Doncaster

Rod Barton, MP

Fitzroy

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Shepparaton Taxis

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Tullamarine

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Cabs,

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QLD

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Transport Security Cameras

Brisbane Airport

Black & White Cabs

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13cabs Gold Coast

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QLD Limo Action Group,

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3

BIGGEST CAUSES OF

DRIVING DISTRACTIONS

DRIVER,

VEHICLE DESIGN

& TRAFFIC SIGNS

34 September 2021


Road signs should direct us where

to go, where to stop and when

to turn.

But when you’re driving, how

many signs do you notice or miss

completely? If you change the

radio station or turn down the air

conditioning, how long do you

take your eyes off the road to find

the button or dial?

Emeritus Professor Michael

Regan, from UNSW School of Civil

and Environmental Engineering,

is a psychologist specialising in

human transportation factors.

He says, “Our road and transport

environment is designed to

help us to get from point A to

point B. However, there is a fine

line between what should be

capturing our attention to assist

us along that journey and what is

a risk of being a distraction.”

“For example, things such as

advertising billboards along

highways draw the driver’s

attention to whatever is being

promoted in the ad. But at the

same time, they are a source of

distraction and may instead draw

the driver’s attention away from

things that are critical for safe

driving – such as being focused on

the road ahead.”

“There are many factors that

come into play when designing a

transport environment that is safe

for all users – but it needs to be

designed from a human-centred

perspective because, ultimately,

we’ll be the ones using it.”

The cockpit design of cars has

changed drastically over the years

with a shift to more interactive

features and functions such as

touch screen displays and Apple

CarPlay. While these are meant to

enhance the driving experience,

they can often be a distraction for

the driver.

“Research has shown that

approximately 70 per cent

of distractions are within the

vehicle,” says Prof. Regan.

“Actions such as selecting

radio stations with touchscreen

displays, entering destinations

into navigation systems or even

reaching for something in the

glove box while the vehicle is in

motion, are all distractions and

pose a huge risk to the driver.

“If you take your eyes off the

road for two seconds, it’s been

shown that you double your risk

of a collision. Any longer than two

seconds, and the risk of a crash

increases exponentially.

“As vehicle cockpits inherit

more functionality and become

more interactive, we need to

ensure the driver’s safety is not

compromised.”

The Australian New Car

Assessment Program (ANCAP)

gives star ratings for the vehicle’s

ability to protect the occupants

in the event of a crash. A higher

rating is awarded for vehicles

with active safety systems, such

as autonomous emergency

braking, which assist the driver

in preventing or minimising

the effects of a crash with

pedestrians, cyclists, or vehicles.

In a perfect world, all road and

transport environments will be

designed with a human-centred

perspective to minimise human

error and optimise safety. But at

the end of the day, humans will

still be prone to conditions that

may degrade driving performance

and safety.

“Road users who are cognitively

distracted – for example, when

talking on their mobile phone

about something complex or

emotional - may see a traffic light

change colour but not respond to

it,” says Prof. Regan.

“That’s what we call intentional

blindness, it’s the look-but-fail-tosee

phenomenon, and it’s an issue

for drivers and pedestrians too.

“Drivers and other road users

will continue to be prone to

distraction, fatigue and other

human conditions. However,

there is much that can be done,

through good human-centred

design, to enhance their safety

and prevent crashes.”

Advertisers’

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Transport Matters Party............... 17

www.drivenow-magazine.com.au

September 2021

35


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