November/December 2021

Editor’s Comment
SOPHIE STEVENS
EDITOR
SOPHIESTEVENS@MEDIA-NOW.CO.UK
The hackneyed image of the dodgy double glazing cowboy, conning sweet
old ladies out of thousands of pounds, is one which the industry has worked
hard to shake over the years – but what happens when the tables are turned
and it’s the customer that is actually the rogue?
Nowadays, consumers have the power to make or break reputations with the
click of a mouse and a few taps on a keyboard – just one of the factors which
can make life difficult for installers navigating complaints and disputes.
Thankfully, there is support available for those who might find themselves in a
difficult situation with a customer, and in this edition of Total Installer, Certass
TA’s Jon Vanstone suggests the best course of action should any problems arise
(see page 12).
Elsewhere in this issue, Veka Recycling’s Simon Scholes urges the industry
to promote its ‘remarkably good’ PVC-U recycling credentials (p.20); TuffX’s
Graham Price says the working from home trend is providing installers with
a huge opportunity to sell homeowners the ideal workspace (p.56), and as
another challenging year draws to a close, Emplas’ Ryan Johnson explores
the factors that will shape window and door retail in 2022.
According to Ryan, “the increased awareness of climate change is going
to influence the purchasing of each and every generation going forward”,
and with the recent COP26 conference highlighting the urgent need for
immediate action in order to avert environmental catastrophe, this can only
be a good thing.
Read on for all of this and much, much more...
I hope you enjoy the issue.
Sophie
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