November/December 2021
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Case Study<br />
Continued from page 60<br />
he says. “You can speak to anyone there – they<br />
know what they’re talking about – and the cloudbased<br />
ordering system is also very well set-up.<br />
SYMPATHETIC EXTENSION<br />
“I’ve worked with fabricators in the past that<br />
have simply not understood how to operate their<br />
software,” says Mike. “You can tell HWL has put a<br />
lot of effort into their customer experience and that<br />
works very well for us a trade counter, it’s a very<br />
slick experience.”<br />
HWL’s Window Designer cloud-based portal<br />
allows customers to price and process orders<br />
for its complete range of products. It has also<br />
introduced the Zandi customer portal from First<br />
Degree Systems, enabling customers to check on<br />
the status of orders and delivery times, as well as<br />
download and sign off jobs digitally.<br />
“It’s been a very busy start to the business, and<br />
I’m expecting to remain busy for some time yet,”<br />
says Mike. “The property market is still strong, I<br />
think home working is here to stay, and the travel<br />
industry is going to take a long time to recover.<br />
Those conditions are going to prolong demand<br />
well into next year. The quality of the products we<br />
can access from HWL, combined with the high<br />
standard of service, means we are very well placed<br />
to take advantage of that,” he concludes.<br />
Residence<br />
Timberweld<br />
open-in doors<br />
Contact HWL Trade Frames:<br />
0113 2449006<br />
www.hwlwindows.co.uk<br />
@HWLWindows<br />
Sheerline’s aluminium window and door<br />
system is appearing in a popular home<br />
improvement TV programme.<br />
A recent episode of George Clarke’s Old House,<br />
New Home (broadcast on 10th <strong>November</strong>)<br />
features homeowner Leighla Davenport and<br />
her Grade II listed home, Callowell House,<br />
nestled in Stroud’s idyllic countryside.<br />
The refurbishment project saw the construction<br />
of a modern extension that was integrated<br />
‘in a meaningful way’ with the rest of the<br />
property. Sheerline, with its slim sightlines and<br />
perfectly mitred corners, was a sympathetic<br />
enhancement to the original building.<br />
Leighla’s newly-refurbished home features<br />
a mix of Sheerline products, including 12<br />
Sheerline Classic windows in cream with<br />
Sheerline Prestige fixed frames in black, and<br />
two Sheerline Prestige doors, also in cream.<br />
Leighla said: “I found Sheerline through<br />
internet research of premium aluminium<br />
systems companies and I thought that it was a<br />
really nice product. We needed some unusual<br />
glazing and Sheerline had the capacity to do all<br />
of the windows we required. At a time where<br />
lead times were anything but normal, Sheerline<br />
offered the shortest delivery times, meaning<br />
we could keep the project on track.<br />
“We have a Grade II listed building and<br />
Sheerline, and the Classic beadless range with<br />
its slim sightlines in particular, works across<br />
the entire building – both in our 150-year-old<br />
mullion windows and in our new extension<br />
– it’s so versatile and really brings in light.<br />
It’s high-performance, maintaining modern<br />
functionality as well as being in-keeping with<br />
the look and feel of our home. Plus, the low<br />
U-values mean we don’t have to compromise<br />
between energy efficiency and the way it looks.<br />
“A huge selling point for me was the fact<br />
that Sheerline is Made in Britain, and all<br />
the benefits that brings. There aren’t many<br />
companies investing in manufacturing in the<br />
UK, and it’s really great to see that happening<br />
in Derbyshire.”<br />
Roger Hartshorn, CEO of Garnalex, said:<br />
“We were delighted to be involved in such a<br />
significant project and were pleased to see<br />
just how well Sheerline integrated in Leighla’s<br />
home, offering top-level thermal performance<br />
and faultless aesthetics, while remaining in<br />
keeping with the rest of the building.<br />
“The agility of Sheerline’s supply chain meant<br />
that we could offer dual colours in just a<br />
fraction of the time that our competitors were<br />
offering, ensuring that the project remained<br />
on schedule. The customer was pleased with<br />
the support and service she received from<br />
our passionate team – one of our team even<br />
visited the property to help with the fitting of<br />
the windows and doors.” www.sheerline.com<br />
62 T I NOVEMBER/DECEMBER <strong>2021</strong> PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
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