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From: (Neil Wagner) - CED Magic

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Date: Mon, 24 Nov 1997 20:31:37 -0500 (EST)<br />

<strong>From</strong>: return<br />

To: Tom Howe <br />

Subject: Re: <strong>CED</strong> SERVICE TECH CENTER!!<br />

MIME-Version: 1.0<br />

Guys listen up:<br />

Lets carefully consider this point. Lets assume for a moment that for<br />

what ever the reason the <strong>CED</strong> operation is not started back-up again<br />

(whether the reason is because of cost, lack of interest, lack of will,<br />

lack of practicality, lack of unifying everyone or whatever).<br />

Then, this is something we better do, and we can do, and I think we<br />

can get the aggreement of all!, that what we "CAN" do is create under the<br />

same ROOF is this:<br />

We need a "C.E.D. SERVICE CENTER!!!<br />

We need a telephone support line of Technicans to TELL or advise us how<br />

to Troubleshoot and repair our Machines!!!!! Now guys, there is no sense<br />

in so many people out there with machine problems with nobody to turn to!!<br />

If you have got a collection of disc and your machine "CRASHES" what<br />

are you going to do then!!!!!<br />

you need an office or an operation set up in conjuction with the<br />

people (in some way shape or form) that will be making replacement<br />

styluses and spare parts for these machines!!!<br />

in addition to this,,, we could use a "Competent" Service center set up<br />

of Technicans!! who know how to work on our Machines!!!!<br />

We, need to seek out and contact either "Retired" or used to be employed<br />

RCA techs who really knew how to work on these things. We need a phone<br />

line set up for tech advice, or the option of sending in your machine to<br />

be repaired!!!( for a reasonable fee or other arrangements- workable).<br />

I don't believe it fair to all the rest of the people out there who<br />

are trying to and want to maintian there machines to not have any<br />

resouces to rely upon when they are trying to figure it out!! Its not fair<br />

for<br />

just a few out there to know how to fix something on a machine and others<br />

don't!! There needs to be an open and fair outlet for all people to be<br />

able to repair their machines with good technical help for those people<br />

(I'm refering to you and I).<br />

We all know the problem of "Current Service Tech's" Not knowing how to<br />

work on the machines, and then trying to charge an arm and a leg if that!<br />

This can be done!! its practical!!! Its feasible!! its workable!! and I<br />

think its time it was done!!! There's no sense in this stuff!! there's no<br />

excuse for this going on the way it is!!!--<br />

And for those out there that are "Brushing" this off right know are<br />

being Foolish!!! Your machine will break down sooner or later (whether

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