WINTER2022_SSCWN_1-68-3

TIPs
EQUIPMENT TIP
Vacuum Electrical
Maintenance
Follow this checklist when it comes
to checking your vacuums:
1. Check wire connections
• Look for any wire wear
• Look for any loose wires
2. Blow out coin mechs and
motors with compressed air.
3. Ensure you have the proper
amps for your equipment. These
include:
• 3 motors pull 24 amps
requiring 30 amp svc
• 2 motors pull 16 amps
requiring 20 amp svc
4.Always use a licensed
electrician to check for and
maintain the:
• Proper voltage
• Length of run
• Proper wire gauge
Tips provided by J.E. Adams
CUSTOMER SERVICE TIP
Use the multidemographic
review
Turn to your friends and family members (preferably those who
aren’t afraid to tell the truth) and ask them to visit your self serve car
wash. Ask people from all different generations and genders. Then ask
them the following questions:
• What time did you visit?
• Was the property clean?
• Was the signage helpful?
• Was the menu easy to
understand?
• Was any of it confusing?
• Did you get enough time
to wash your vehicle?
• Did you feel safe and secure
at the wash?
• If not, what would have made
you feel more safe?
• How was the vacuum area?
• Was it neat and picked up?
• Did the vacuums work well?
• What can I do to make the
car wash better?
Then, if you want an even more in-depth customer analysis, ask them
to visit your competition and compare the two experiences. Make sure
you tell them you are looking for and will appreciate honest feedback
and there will be no hard feelings.
BUSINESS
MANAGEMENT TIP
Are you
prepared for
the worst?
From a car ruining one of your bays, to a thief
damaging your coinbox, and the unfortunate
possibility of a natural disaster, it is important
to know how to prepare for a loss in business
income. The following is information provided
by ready.gov, a national public service campaign
designed to help businesses and individuals.
■ Business Impact Analysis
A business impact analysis (BIA) predicts
the consequences of disruption of a business
function and process and gathers information
needed to develop recovery strategies. Potential
loss scenarios should be identified during a risk
assessment. Operations may also be interrupted
by the failure of a supplier of goods or services
or delayed deliveries. There are many possible
scenarios all of which should be considered.
Identifying and evaluating the impact of
6 • WINTER 2022
disasters on business provides the basis for
investment in recovery strategies as well as
investment in prevention and mitigation
strategies.
■ Consider the Impact
The BIA should identify the operational and
financial impacts resulting from the disruption
of business functions and processes. Impacts to
consider include:
• Lost sales and income
• Delayed sales or income
• Increased expenses (e.g., overtime labor,
outsourcing, expediting costs, etc.)
• Regulatory fines
• Contractual penalties or loss of contractual
bonuses
• Customer dissatisfaction or defection
• Delay of new business plans
■ Timing and Duration of Disruption
The point in time when a business function
or process is disrupted can have a significant
bearing on the loss sustained. A store damaged in
the weeks prior to the holiday shopping season
may lose a substantial amount of its yearly sales.
A power outage lasting a few minutes would be
a minor inconvenience for most businesses but
one lasting for hours could result in significant
business losses. A short duration disruption
of production may be overcome by shipping
finished goods from a warehouse but disruption
of a product in high demand could have a
significant impact.
■ Conducting the BIA
Use a BIA questionnaire to survey managers
and others within the business. Survey those
with detailed knowledge of how the business
manufactures its products or provides its services.
Ask them to identify the potential impacts if
the business function or process that they are
responsible for is interrupted. The BIA should
also identify the critical business processes and
resources needed for the business to continue to
function at different levels.
■ BIA Report
The BIA report should document the potential
impacts resulting from disruption of business
functions and processes. Scenarios resulting
in significant business interruption should be
assessed in terms of financial impact, if possible.
These costs should be compared with the costs
for possible recovery strategies.
The BIA report should prioritize the order of
events for restoration of the business. Business
processes with the greatest operational and
financial impacts should be restored first.
■ Business Disruption Scenarios
• Physical damage to a building buildings
• Damage to or breakdown of machinery,
systems or equipment
• Restricted access to a site or building
• Interruption of the supply chain including
failure of a supplier or disruption of
transportation of goods from the supplier.
• Utility outage (e.g., electrical power outage)
• Damage to, loss or corruption of
information technology including voice and
data communications, servers, computers,
operating systems, applications, and data
• Absenteeism of essential employees