CEF Annual report 2021

34 CEF BUSINESS REPORT 2021
LEARNING PROGRAM 35
In 2021, all learning activities were delivered in a
virtual environment. Despite being connected with
the participants and experts online only, we introduced
a promising new initiative: we successfully launched a
series of online meetings for developing a knowledge-sharing
culture in tax administrations with CEF Tax Coordinators.
Knowledge sharing is an important aspect of knowledge management
that enhances organizational learning and employee
performance and improves cooperation between organizations
and individuals. Therefore, we decided to offer representatives
of tax administrations the opportunity to recognize how such
sources of value creation can be built in an institution.
We took a step-by-step approach and identified the most
crucial topics for bridging the gap in achieving institutional
knowledge sharing. Then we addressed each topic separately.
We put our participants in the center of the learning
process. They co-created the agenda and we addressed their
challenges during the meetings. Experts co-facilitated learning
process and helped participants develop their ideas.
Based on participant feedback, this methodology makes
them think broader and opens new horizons. Due to its complex
nature and the time needed for change, the initiative will
continue also in 2022.
Tax Policy and
Administration
Our tax policy and
administration learning
program continues to
support public officials in
strengthening capacities
for increasing the
efficiency and fairness of
revenue administrations.
Corresponding to the Covid-19
pandemic, technology, and
transparency developments
that drive the modern age of
tax, the program focuses also
on digital security, e-services,
communication, and
performance management.
EVENTS
Tax Coordinators’ Meeting –
Developing Knowledge Sharing
Culture (two events)
Managing Compliance Risks after
the Covid-19 Pandemic
Delivering Quality Services
Remotely
Measuring Tax Administrations’
Functional Performance
Strengthening Tax Auditors’
Capability – Basic Skills
Implementation of a High-Wealth
Individual Tax Compliance Program
Improving Communication Skills in
Tax Auditing Process
Strategy-Setting for Domestic
Revenue Mobilization (DRM)
PROGRAM DONORS
• EU
• IMF
• Ministry of Finance,
the Netherlands
• Ministry of Finance, Slovenia
• SECO
OTHER PROGRAM PARTNERS
• Ministry of Finance and
Economy, Albania
• National Bank of Moldova
• OECD
• Overseas Development Institute
(ODI)
• Tax Administration of Kosovo
Maja Tomšič Pavlič
Program Specialist and thematic area lead
CEF