The Garage 347

NEWS
Castrol launches personalised
technical support for workshops
and consumers
Castrol has launched a new, free-of-charge technical support
service, allowing workshops and consumers in the UK to interact with
a dedicated team of technical specialists trained to provide advice and
resolve queries.
The new service will be open to current and prospective
Castrol customers, independent and franchised
workshops, distributors, retailers, and Castrol Branded
Workshops across the UK. It will provide a more tailored and
high-quality customer experience, with Castrol’s technical
agents available eight hours a day, five days per week at no
cost by emailing at UKTechService@castrol.com, or by calling
+44 (0)1932 775644.
During a pilot phase for the new technical support service,
Castrol’s agents responded to 87% of email enquiries within
just 24 hours.
The Castrol technical support service is offered in
partnership with Teleperformance, a company that provides
omnichannel customer acquisition management, customer
care, technical support, and other services. It utilises AI
technology to offer a multi-language service, enabling
users to contact the technical support team in their native
language from across the world, making it fully accessible for
all.
“Our products feature highly advanced components and
are formulated to provide superior levels of performance,
and it is therefore natural that some of our customers and
trade partners will want to fully understand the benefits
and explore how to get the most from them,” comments
Federico Bindi, EMEA Technical Services Manager at Castrol
Europe. “The new service is designed to be highly accessible
and responsive – consistent with our brand proposition – and
we hope that workshops and customers find it beneficial.”
14 THE GARAGE
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