Apprenticeship Handbook 2023/24

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YOUR<br />


GUIDE.<br />

A guide to training with<br />

Gateshead College.


1. Hello<br />

2. About your apprenticeship<br />

Standards<br />

Qualification<br />

Employer involvement<br />

20% off the job learning<br />

End-point assessment<br />

How apprentices are assessed<br />

3. Your apprenticeship journey<br />

4. Who does what?<br />

What you’ll do<br />

What we’ll do<br />

What your employer will do<br />

5. Your campus<br />

6. Here for you<br />

Help and support for apprentices<br />

Not going to be in? (Absence)<br />

Appeals procedure<br />

7. Keeping you safe<br />

Health and safety<br />

Safeguarding<br />

8. Have your say<br />

Feedback<br />


1.<br />

HELLO.<br />

HUGE<br />



YOUR<br />


<strong>Apprenticeship</strong>s are a great way for<br />

you to get essential on-the-job skills<br />

and a recognised qualification while<br />

earning a wage.<br />

We’ll be working with you on the<br />

‘off-the-job’ part of your<br />

apprenticeship. You’ll receive<br />

up to date training and gain the<br />

knowledge, skills and behaviours you<br />

need to succeed in your<br />

chosen career.<br />

What you do and achieve at<br />

Gateshead College will have an<br />

impact on the rest of your life, so we<br />

hope you enjoy your time with us<br />

and make the most of it. We’ll help<br />

you by providing you with fantastic<br />

teaching, facilities and support.<br />

It’s hard work, but you’ll enjoy it.<br />

And we’ll put in everything we’ve got<br />

to make sure you succeed.<br />

Good luck!<br />

David Alexander<br />

Principal and Chief Executive<br />


2.<br />



Your apprenticeship<br />

has been designed by<br />

employers who have<br />

developed a set of<br />

standards that reflect the<br />

needs of their industry.<br />

That means, whatever<br />

your apprenticeship, you’ll<br />

be getting the skills and<br />

knowledge that will give you<br />

the edge in the workplace.<br />

As an apprentice, you’ll either<br />

already be employed or you’ll<br />

start working for an employer<br />

where you’ll be trained to do a<br />

specific role. When you finish<br />

your apprenticeship you’ll have a<br />

fantastic set of skills and hands-on<br />

work experience to put on your CV.<br />

Throughout you’re programme,<br />

you’ll learn and be measured<br />

against the knowledge, skills<br />

and behaviours set out in the<br />

apprenticeship standard. You’ll then<br />

complete an end-point assessment<br />

to confirm your competence.<br />

You can find all published<br />

apprenticeship standards here.<br />

Your apprenticeship standard<br />

consists of:<br />

English and maths (functional skills)<br />

To successfully complete your<br />

apprenticeship, you’ll need to<br />

achieve a Level 2 in English and<br />

maths, that’s the equivalent of<br />

GCSE Grade C-A* or 4-9. If you’ve<br />

previously achieved an English and<br />

maths qualification you may be<br />

exempt - your trainer/assessor will<br />

confirm this at enrolment.<br />

We’ll support you to improve your<br />

English and maths throughout your<br />

training with us and your employer<br />

will provide lots of opportunities<br />

to apply your learning in the<br />

workplace.<br />

A recognised qualification<br />

Some apprenticeship standards<br />

don’t include a mandatory<br />

qualification, but at Gateshead<br />

College we encourage our<br />

apprentices to complete one<br />

wherever possible. That way, you’re<br />

not only getting your apprenticeship<br />

standard, you’re also getting an<br />

industry-relevant qualification.<br />

Employer involvement<br />

Your employer’s involvement and<br />

input throughout every step of<br />

your apprenticeship is key. They’ll<br />

link in what you’re learning on your<br />

apprenticeship with your day-today<br />

job, so you have opportunities<br />

to practise and master new skills,<br />

apply your new knowledge and<br />

develop your behaviours. Working<br />

with your trainer/assessor, your<br />

employer will be fully involved in<br />

progress reviews, target setting,<br />

achieving milestones and career<br />

planning.<br />


I’ll be training on-thejob<br />

alongside other<br />

apprentices and the<br />

company’s expert<br />

engineering teams, to<br />

develop the specialist<br />

skills needed to start, and<br />

future-proof my career.<br />

Melissa Millington<br />

Go North East Apprentice<br />


20% off-the-job learning<br />

You’ll spend 6 hours per week of your<br />

apprenticeship off-the-job. This is<br />

the time you will spend away from<br />

your normal day to day duties (but<br />

not necessarily away from your<br />

place of work) where you’ll complete<br />

learning activities to enable you to<br />

achieve your apprenticeship.<br />

You’ll be provided with an off-thejob<br />

training plan at the start of<br />

your apprenticeship and you’ll be<br />

responsible for keeping a record<br />

of your activities and hours.<br />

Off the job learning includes many<br />

things, some of them are obvious such<br />

as attending college or workshops,<br />

completing workbooks and preparing<br />

for your trainer/assessor meetings.<br />

Directed learning from Gateshead College:<br />

Independent learning:<br />

Others are less obvious but still very<br />

important learning opportunities, this<br />

might include attending meetings,<br />

internal training, coaching from a<br />

colleague or manager, learning a<br />

new IT system, reading instructions or<br />

trade papers, research on the internet,<br />

undertaking projects, creating reports or<br />

practicing new skills in the workplace.<br />

The graphic opposite demonstrates<br />

off-the-job learning activities:<br />

Employer-led learning activities:<br />

Application of learning:<br />


●<br />

●<br />

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●<br />

●<br />

●<br />

●<br />

Day release and workshops<br />

1:1 coaching and support<br />

Training<br />

Assessment feedback and guidance<br />

Revision sessions<br />

Attending webinars<br />

Project work<br />

Observational feedback<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Reading books and study guides<br />

Independent research<br />

Workbooks<br />

Trainer/assessor-led independent research<br />

Reading trade journals, magazines and webinars<br />

Preparing and planning for exams, assessment and presentations<br />

Writing assignments<br />

Online learning<br />

Completing portfolio work and knowledge questions<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Employer induction training<br />

Internal training courses<br />

Employer policies and procedures<br />

Mentoring<br />

Shadowing<br />

Learning from others and peer discussions<br />

Meetings with stakeholders and suppliers<br />

Conferences, trade exhibitions and events<br />

●<br />

●<br />

●<br />

●<br />

Practising new skills<br />

Reflective activity<br />

Planning<br />

Revision<br />

Does not count as<br />

off-the-job learning:<br />

● Progress reviews<br />

● Undertaking exams<br />

● Study towards English and<br />

maths functional skills<br />

● Training that is not linked<br />

to the apprenticeship<br />

● Learning that is not new<br />


End-point assessment (EPA)<br />

End-point assessment (EPA) is the<br />

final external assessment which tests<br />

the knowledge, skills and behaviours<br />

you’ve gained during your training.<br />

Unique to each standard, EPA<br />

demonstrates your competency in<br />

your role. This competence is valued<br />

by current and future employers.<br />

Throughout your apprenticeship<br />

we’ll help to prepare you for your<br />

end-point assessment through<br />

coaching, practice activities and<br />

mock tests. The outcome of your<br />

end-point assessment will be<br />

graded as either Pass, Merit or<br />

Distinction (this may vary depending<br />

on the apprenticeship standard).<br />

This grade will appear on your<br />

final apprenticeship certificate.<br />

PlanBEE has given me the chance to<br />

learn about and try lots of different<br />

roles within construction and that’s<br />

helped me to land a job with Tolent.<br />

It’s given me the best start in the<br />

industry.<br />

Luke Oldfield<br />

Former PlanBEE Aprentice,<br />

Site Manager at GMI Construction<br />

Group<br />


How apprentices are assessed:<br />

Portfolio<br />

On-programme portfolio<br />

EPA portfolio<br />

Evidence logbook<br />

Professional discussion<br />

Open discussion<br />

Closed discussion<br />

Practical assessment<br />

Task-based pick-n-mix option<br />

Set task-based challenge<br />

Technical skills test<br />

Practical assessment test<br />

Technical specialist simulation<br />

Observation<br />

Simulated observation<br />

Employer observation report<br />

Competency activity<br />

observation<br />

Recorded role play<br />

Interview<br />

Panel Interview<br />

Question and answer session<br />

Employer technical competency<br />

validation interview<br />

Employer’s competency<br />

interview<br />

Written Test or MCQ<br />

Multiple Choice Questionnaire<br />

(MCQ)<br />

Open response<br />

Situational judgement tests<br />

Scenario tests<br />

Industry/trade tests<br />

Online behavioural test<br />

Project<br />

Optional route project<br />

Practical<br />

Synoptic practical project<br />

Employer set project<br />

Assignment<br />

project<br />

Learner Log<br />

Learner’s experience log<br />

Employer’s observation<br />

report log<br />

Training log book<br />

Reflective journal<br />

Behavioural log<br />

Skills record log<br />

Professional<br />

development log<br />

Reflective log<br />

Showcase/Presentation<br />

Showcase<br />

Project presentation<br />

Scenario case study<br />

Report presentation<br />


3.<br />


JOURNEY.<br />

Initial assessment<br />

To make sure you get<br />

the best experience on<br />

your apprenticeship<br />

programme, we’ll ask you<br />

to complete a maths and<br />

English initial assessment<br />

and an occupational skill<br />

scan. They’ll help us to<br />

understand your existing<br />

knowledge and skills so<br />

we can provide you with<br />

tailored learning and<br />

support<br />

Induction<br />

You’ll complete an<br />

induction to your<br />

Gateshead College<br />

apprenticeship so you’ve<br />

all the information you<br />

need before starting your<br />

training with us. At your<br />

induction day you’ll receive<br />

your individual training<br />

plan. We’ll also provide you<br />

with advice and guidance<br />

on your apprenticeship<br />

programme, clarify<br />

expectations and highlight<br />

the support available<br />

to you during your<br />

apprenticeship.<br />

Individual training plan<br />

You’ll receive your<br />

individual training plan at<br />

your college induction.<br />

It is a route map of how<br />

you’ll progress from your<br />

starting point on your<br />

learning journey through<br />

to successful completion<br />

of your apprenticeship<br />

programme. You’ll be<br />

measured against some<br />

target key milestones<br />

which enable your trainer/<br />

assessor to monitor and<br />

track your performance.<br />

You’ll receive specific<br />

guidance from your<br />

trainer/assessor on what<br />

you need to do to improve.<br />

Your plan is individual to<br />

you and reflects your<br />

goals, aspirations, aptitude<br />

and needs.<br />

Practical period<br />

This is the time spent<br />

training, learning,<br />

developing and practicing<br />

your knowledge, skills and<br />

behaviours towards the<br />

apprenticeship standard.<br />

The practical period lasts<br />

from enrolment through<br />

to the point which you are<br />

ready for your end-point<br />

assessment.<br />

Your progress will be<br />

tracked and monitored<br />

against key milestones to<br />

ensure you’re performing<br />

against your targets.<br />

During your practical<br />

period you might also<br />

complete learning towards<br />

your functional skills in<br />

English, maths and IT and<br />

complete your functional<br />

skills exams.<br />


Progress reviews<br />

Reviews will take place<br />

at least every 12 weeks.<br />

You’ll have the opportunity<br />

to discuss your progress<br />

and any concerns, gain<br />

feedback and agree long<br />

and short-term targets<br />

for the completion of your<br />

qualification. It’s also an<br />

opportunity to talk through<br />

how you’re progressing<br />

towards your career plans<br />

and goals.<br />

You’ll discuss how you’ll<br />

link your training to your<br />

job role. This will be done<br />

with you, a member of our<br />

team and your workplace<br />

mentor.<br />

Gateway<br />

The term gateway is<br />

when you have passed<br />

all qualifications included<br />

in your apprenticeship<br />

and you, your employer<br />

and the college decides<br />

you’re ready for the endpoint<br />

assessment. They’ll<br />

consult with your trainer/<br />

assessor and, when they<br />

feel you’re competent<br />

and have completed your<br />

mandatory qualifications,<br />

they’ll ‘open the gate’<br />

to your end-point<br />

assessment.<br />

Some apprenticeship<br />

standards have multiple<br />

gateways throughout the<br />

apprenticeship. You must<br />

pass each gateway to<br />

move to the next stage.<br />

End-point assessment (EPA)<br />

This is your final<br />

assessment to ensure<br />

that you can do the job<br />

you’ve been training<br />

for. It’s carried out by an<br />

external independent<br />

end-point assessment<br />

organisation.<br />

Completion, certification<br />

and progression<br />

You have passed your<br />

end-point assessment and<br />

will receive your end-point<br />

assessment certificate<br />

including your grade. You’ll<br />

also receive certificates<br />

for any other qualifications<br />

you have achieved.<br />

You’ll complete an exit<br />

interview with your trainer/<br />

assessor who will provide<br />

you with information,<br />

advice and guidance<br />

around your next steps.<br />

Employment edge<br />

We'll give you the employment edge by equipping you<br />

with the knowledge, behaviours and skills you need to<br />

be successful in your chosen career.<br />

To achieve this we'll work with you and your<br />

employer to ensure you receive impartial, quality<br />

career guidance throughout the duration of your<br />

apprenticeship.<br />


4.<br />

WHO DOES<br />

WHAT?<br />

Your main contacts during your apprenticeship:<br />

Trainer/assessor<br />

A subject specialist who will support<br />

you throughout your apprenticeship<br />

journey through:<br />

● Inducting you onto your<br />

apprenticeship , including<br />

arranging any additional<br />

support needs you may have<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Monitoring and reviewing<br />

progress towards each element<br />

of your apprenticeship as well<br />

as general welfare support<br />

Liaising with your employer<br />

Provide specific skill and<br />

knowledge teaching or training<br />

Preparing you for<br />

end-point assessment<br />

Ongoing careers advice<br />

and guidance<br />

Teacher<br />

Some of our apprentices come<br />

to college for day release and<br />

complete their sessions with one of<br />

our experienced teachers.<br />

12<br />

Internal verifier<br />

A member of the Gateshead<br />

College team, the Internal verifier<br />

checks the quality of work which<br />

has been assessed and approved<br />

by the trainer/assessor/teacher/<br />

tutor to ensure it meets the<br />

requirements of the apprenticeship<br />

standard or the qualification<br />

undertaken as part of the<br />

apprenticeship standard.<br />

Employer mentor<br />

The person in your workplace<br />

responsible for supporting you<br />

throughout your apprenticeship.<br />

This person will ensure you receive<br />

adequate opportunities to practice<br />

what you have learned in the<br />


We want you to get the most out of your apprenticeship<br />

so it’s important that you understand what you are<br />

responsible for and, likewise, what your employer and<br />

Gateshead College take responsibility for.<br />

You’re responsible for:<br />

●<br />

Complying with all policies and procedures<br />

outlined in the commitment statement,<br />

which we’ll give you at induction.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Observing your employer’s terms<br />

and conditions of employment.<br />

Attending all off-the-job training sessions, day<br />

release, scheduled training and workshops,<br />

planned assessment visits and progress review<br />

meetings required to achieve the apprenticeship.<br />

(Inform your employer and Gateshead College<br />

(in advance if possible) of any non-attendance.)<br />

Spending a minimum of 6 hours per week<br />

off-the-job training over the duration of<br />

the apprenticeship as set out in the off the<br />

job training plan agreed at enrolment.<br />

Committing to the learning activities required<br />

during the apprenticeship, including any additional<br />

self-study (to take place during working hours).<br />

Keeping an up-to-date record and evidence<br />

of all off-the-job learning that occurs (in<br />

college and in the workplace) for the duration<br />

of the apprenticeship, using the systems and<br />

processes set out by Gateshead College.<br />

Ensuring all coursework, assignments and<br />

exams required to complete each component<br />

of your apprenticeship are achieved and<br />

submissions are made in a timely manner.<br />

Take an active role in reviewing targets and<br />

progress towards your apprenticeship during 9<br />

weekly progress review meetings held with your<br />

employer and a Gateshead College representative.<br />

Informing your employer and Gateshead College<br />

of any issues which may affect your plan of training<br />

and the achievement of your apprenticeship.<br />

Agreeing, with your employer and<br />

Gateshead College, when you’re ready<br />

to take your end-point assessment.<br />

The apprentice route gives you<br />

independence and financial security;<br />

it is also a great way to get into a<br />

successful company like Essity.<br />

Amber Megan<br />

Essity Apprentice<br />


Gateshead College is responsible for:<br />

●<br />

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●<br />

●<br />

●<br />

Ensuring that a contract of employment and<br />

apprenticeship agreement is in place between you<br />

and your employer that covers the duration of the<br />

apprenticeship (including end-point assessment).<br />

Ensuring you are being paid a lawful wage.<br />

Ensuring you are employed in a safe working<br />

environment in line with health and safety,<br />

safeguarding and equality and diversity legislation.<br />

Carrying out suitable checks to ensure<br />

you are in the right job role to enable you<br />

to practice skills in the workplace relating<br />

to the knowledge, skills and behaviours set<br />

out in your apprenticeship programme.<br />

Delivering high quality training and<br />

assessment, appropriate to the requirements<br />

of the apprenticeship qualification in<br />

a timely and efficient manner.<br />

Ensuring all parties are aware of the minimum<br />

requirement of 20% off-the-job training over the<br />

duration of the apprenticeship and all off-the-job<br />

training must be carried out during working hours.<br />

Providing you and your employer with an offthe-job<br />

training plan during enrolment.<br />

Ensuring you have suitable support and<br />

supervision (including necessary personal<br />

protective equipment (PPE) and specific training<br />

for use of specialised equipment) during your<br />

apprenticeship and a named employer contact<br />

who is responsible for your safety and welfare.<br />

Devising an individual plan of training which<br />

considers; an initial assessment of your pre-existing<br />

knowledge, skills and behaviours against those<br />

required to achieve the apprenticeship, your<br />

current English and maths working level, learning<br />

support requirements and minimum off-the-job<br />

training requirements.<br />

●<br />

Providing off-the-job training as detailed in the offthe-job<br />

training plan to a high standard including:<br />

▪<br />

▪<br />

▪<br />

▪<br />

▪<br />

▪<br />

▪<br />

▪<br />

▪<br />

An induction to the apprenticeship<br />

that explains the plan of training<br />

Providing appropriate learning<br />

resources and materials<br />

Track and report non-attendance at<br />

scheduled training sessions, day release,<br />

workshops, assessment visits and progress<br />

review meetings to the employer<br />

Ensure the quality of delivery through regular<br />

observations of teaching and learning<br />

and apprentice/employer feedback<br />

Ensure you are visited in your place of work<br />

every 6 to 8 weeks and more frequently<br />

where required and agreed by all parties.<br />

Monitor, through the 12 weekly progress<br />

review process, your performance and<br />

progress in all aspects of your work and<br />

apprenticeship. Ensuring your employer is<br />

fully involved and engaged in this process.<br />

Agree with you and your employer when<br />

learning is complete, and you are ready<br />

to undertake end-point assessment.<br />

Provide certification as agreed by<br />

you and your employer and/or<br />

required by the apprenticeship.<br />

Resolving any assessment appeals<br />

or complaints in line with Gateshead<br />

College procedures<br />


Your employer is responsible for:<br />

●<br />

●<br />

●<br />

Working with Gateshead College to<br />

identify the most suitable apprenticeship<br />

standard that matches your job role.<br />

Providing you with a fair and safe working<br />

environment which complies with<br />

health and safety, equality and diversity<br />

(including the promotion of British Values),<br />

safeguarding and Prevent legislation.<br />

Providing you with a contract of employment<br />

in line with the Employment Rights Act 1996<br />

ensuring you are paid at least the national<br />

minimum wage. (Apprentices who are under<br />

19, or over 19 and in the first year of their<br />

apprenticeship can be paid at least the national<br />

minimum wage for apprentices, click here.)<br />

▪<br />

▪<br />

▪<br />

▪<br />

Working with Gateshead College<br />

to select the most appropriate endpoint<br />

assessment organisation.<br />

Supporting you towards your<br />

end-point assessment.<br />

Agreeing with you and Gateshead College<br />

when you are ready for end-point assessment.<br />

Allowing you the required time away from<br />

work to take end-point assessment.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

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●<br />

Contributing to and agreeing the plan and method<br />

of training as developed by Gateshead College.<br />

Ensuring you have the opportunity, resources<br />

and facilities in your job role to practice new skills<br />

and gain the knowledge, skills and behaviours<br />

needed to achieve the apprenticeship.<br />

Ensuring you have appropriate support<br />

and supervision to carry out your job role<br />

including a named employer contact<br />

responsible for your safety and welfare.<br />

Ensuring are given a minimum of 20% off-the-job<br />

training over the duration of the practical period,<br />

allowing the apprentice to attend Gateshead<br />

College or alternative delivery workshops as<br />

agreed at the start of the apprenticeship.<br />

Assisting Gateshead College in collecting<br />

evidence of off-the-job training.<br />

Ensuring all off the job training is<br />

completed during working hours.<br />

Ensuring functional skills are completed<br />

during working hours (if applicable).<br />

Reviewing your progress and performance both in<br />

the workplace and training every 9 weeks through<br />

a progress review meeting alongside a Gateshead<br />

College representative and the apprentice.<br />

Helping shape and support the delivery<br />

of careers advice and guidance<br />

throughout your apprenticeship.<br />

End-point assessment<br />

Our apprentices demonstrate<br />

enthusiasm, resilience and an ability<br />

to adapt to the changing needs of<br />

a small business and that’s what<br />

makes them so valuable.<br />

I’ve been able to give them more<br />

responsibility on the shop floor,<br />

which has allowed me to spend more<br />

time winning new customers.<br />

Garry Charlton<br />

Manager at Chips Away<br />


5.<br />

YOUR<br />

CAMPUS.<br />

Baltic Campus<br />

Training kitchens<br />

Botanica salon<br />

200-seat theatre<br />

Music recording studios<br />

Two floor learning centre<br />

Three restaurants<br />

Starbucks<br />

Science labs<br />

Relaxed social spaces<br />

How do I get there?<br />

Quarryfield Road<br />

Baltic Business Quarter<br />

Gateshead<br />

NE8 3BE<br />

0191 490 0300<br />

Go North East buses 53/54 and<br />

93/94 go direct to Baltic campus.<br />

Bus routes from across the region<br />

go to Gateshead Interchange,<br />

just 10 minutes walk away.<br />

Free car parking at all campuses.<br />

Just ten minutes walk from<br />

Gateshead Interchange.<br />


Academy for Sport<br />

83m indoor athletics track<br />

4G artificial and grass pitches<br />

Boxing suite<br />

Olympic standard gym<br />

Pole vault, long jump and<br />

throw area<br />

Sports science and medicine<br />

facilities<br />

How do I get there?<br />

Neilson Road<br />

Gateshead<br />

NE10 0EF<br />

0191 490 <strong>24</strong>47<br />

The 93/94 Loop bus connects<br />

the Interchange to the Academy.<br />

Bus routes from across the<br />

region go to Gateshead<br />

Interchange.<br />

Free car parking at all campuses.<br />

Just 10 minutes walk from<br />

Gateshead International Stadium.<br />


Skills Academy for Construction<br />

Workshop space for each trade<br />

Relaxed social spaces with<br />

vending machines<br />

How do I get there?<br />

Eighth Avenue<br />

(off Kingsway South)<br />

Team Valley<br />

Gateshead<br />

NE11 0SX<br />

0191 490 4617<br />

The 93/94 Loop bus connects<br />

the Interchange to the Academy.<br />

Bus routes from across the<br />

region go to Gateshead<br />

Interchange.<br />

Free car parking at all campuses.<br />

The nearest Metro station to the<br />

Skills Academy for Construction<br />

is Gateshead Interchange.<br />


Skills Academy for Automotive,<br />

Engineering, Manufacturing & Logistics<br />

Mechanical maintenance<br />

workshops<br />

Welding and fabrication workshops<br />

Spray paint booths<br />

Rolling road<br />

Motor Vehicle workshops<br />

CNC and CAD machines<br />

Café<br />

How do I get there?<br />

Kingsway South<br />

Team Valley<br />

Gateshead<br />

NE11 0SU<br />

0191 490 <strong>24</strong>30<br />

The 93/94 Loop bus connects the<br />

Interchange to the Academy.<br />

Bus routes from across the<br />

region go to Gateshead<br />

Interchange.<br />

Free car parking at all campuses.<br />

The nearest Metro station to the<br />

Skills Academy for Automotive<br />

is Gateshead Interchange.<br />


Car Parks and Travel<br />

Whether you are travelling to one of<br />

our campuses on foot, by car or by<br />

using public transport, this section<br />

can help you find the easiest and<br />

cheapest routes.<br />

If you are aged 16 - 19 then check<br />

out the following websites for more<br />

information about tickets and<br />

discounts:<br />

www.simplygo.com<br />

www.stagecoachbus.com<br />

www.networkonetickets.co.uk<br />

www.arrivabus.co.uk<br />

For students with disabilities or<br />

learning difficulties (16–<strong>24</strong> years<br />

old) contact your Local Authority<br />

or visit www.nexus.org.uk for details<br />

about the TaxiCard scheme and<br />

concessionary travel for the most<br />

up to date travel information which<br />

can help you save time and money.<br />

Travel information<br />

For information on how<br />

to get to all four of our<br />

campuses visit<br />

www.gateshead.ac.uk/<br />

find-us<br />

Car Parks<br />

All college car parks are operated<br />

on a first come first served basis to<br />

all staff, students and visitors. They<br />

are well lit and constantly monitored<br />

via CCTV and by site services staff.<br />

Note, you park at your own risk and<br />

must adhere to the relevant terms<br />

and conditions of use for all car<br />

parks. Failure to do so may lead<br />

to parking charge notices. If you<br />

park outside of the college grounds<br />

please be considerate to local<br />

residents and make sure you are<br />

not parking in a restricted area, as<br />

traffic wardens do operate around<br />

college sites<br />

Baltic Campus car park<br />

This car park is operated by Excel<br />

Car Parking Services Ltd.<br />

There are 239 places including<br />

accessible, car share and visitor<br />

bays. 92 cycle bays and 16<br />

motorcycle bays are also available.<br />

You are required to have a virtual<br />

permit to access free parking.<br />

Car park permit<br />

Forms are available from Student<br />

Services and Reception. Complete<br />

the form and hand it to Student<br />

Services or Reception. The<br />

document will be processed and<br />

you will receive an email to inform<br />

you when your virtual car parking<br />

permit is in place.<br />

Academy for Sport<br />

This is a council run car park and<br />

stretches over 3 car park areas.<br />

You do not need to display a ticket.<br />

Cycle and motorcycle bays are<br />

available.<br />

Skills Academy for Automotive,<br />

Engineering, Manufacturing and<br />

Logistics<br />

65 places including accessible, car<br />

share and visitor bays. Cycle and<br />

motorcycle bays are also available.<br />

You’ll need a virtual permit to park<br />

here. Please complete a permit<br />

request form which is available from<br />

your campus reception. You’ll then<br />

receive an email confirming when<br />

your virtual permit is in place.<br />

Skills Academy for Construction<br />

52 places including accessible, car<br />

share and visitor bays. Cycle and<br />

motorcycle bays are also available.<br />

You’ll need a virtual permit to<br />

park at this site. Please complete<br />

a permit request form which<br />

is available from your campus<br />

reception. You’ll then receive an<br />

email confirming when your virtual<br />

permit is in place.<br />

All enquiries and comments relating<br />

to the car park should be made<br />

to Excel Car Parking Services Ltd<br />

at their office. Additional pay and<br />

display parking is available opposite<br />

the Baltic Campus car park, at<br />

Sage Gateshead and BALTIC<br />

Centre for Contemporary Art (close<br />

to the Baltic Campus).<br />


Your key contacts<br />

If someone needs to contact you<br />

in an emergency they need to call<br />

0191 490 0300. They will need to<br />

know the full title of your course, the<br />

year (1st or 2nd), and the name of<br />

your lecturer. Leave this information<br />

on a postcard in your house.<br />

General contacts<br />

0191 490 0300<br />

start@gateshead.ac.uk<br />

Call Centre:<br />

General course information<br />

0191 490 2<strong>24</strong>6<br />

Campus contact details<br />

Baltic Campus<br />

Reception 0191 490 22<strong>24</strong><br />

Information, Advice and<br />

Guidance Centre 0191 490 2227<br />

Academy for Sport,<br />

Gateshead International Stadium<br />

Reception 0191 490 2346<br />

Student Services 0191 490 <strong>24</strong>12<br />

One of the main things that stood out for<br />

me about apprenticeships is the fact you<br />

get hands-on learning as well as getting<br />

paid to learn.<br />

Jessica Dobie<br />

Supply Chain Practitioner Apprentice<br />

Sterling Pharma Solutions<br />

Skills Academy for Automotive,<br />

Engineering, Manufacturing and<br />

Logistics<br />

Reception 0191 490 <strong>24</strong>30<br />

Skills Academy for Construction<br />

Reception 0191 490 4617<br />

Student Services 0191 490 2204<br />

<strong>Apprenticeship</strong>s<br />

Employer support<br />

0191 4902258<br />

employers@gateshead.ac.uk<br />

or contact your trainer/assessor<br />

direct.<br />

Support Services<br />

Information, Advice & Guidance<br />

0191 490 2227<br />

Examination Office<br />

0191 490 2233/2232<br />

Learning Support Service<br />

0191 490 2253<br />

learner.support@gateshead.ac.uk<br />

Student Welfare Support<br />

0191 490 2325/2<strong>24</strong>3<br />

student.advice@gateshead.ac.uk<br />

support.worker@gateshead.ac.uk<br />

Careers Guidance<br />

0191 490 2216<br />

career.guidance@gateshead.ac.uk<br />


6.<br />

HERE<br />

FOR YOU.<br />

As an apprentice at<br />

Gateshead College, you can<br />

access a range of helpful<br />

support services. We’re<br />

here for you throughout<br />

your training and, if there’s<br />

something we can’t help<br />

with, we’ll be able to<br />

signpost you to a person<br />

or service that can.<br />

22<br />

Information, advice and guidance<br />

There are a variety of different<br />

people at Gateshead College who<br />

can support you during your time<br />

with us. From funding and childcare<br />

to additional learning support<br />

and careers advice, we have a<br />

friendly member of our team<br />

ready to help. No appointment is<br />

necessary so just drop in during<br />

opening hours to your campus<br />

reception point and we’ll be happy<br />

to assist and advise you. The<br />

college provides a range of free,<br />

accessible and impartial services<br />

delivered by experienced staff.<br />

Your support services include:<br />

● Information and<br />

advice regarding our<br />

admissions process.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Information on college<br />

course, apprenticeships and<br />

progression opportunities.<br />

Enrolment onto all courses.<br />

Information on college services<br />

and facilities including learning<br />

support, Learning Centres and<br />

the Library, careers guidance,<br />

DBS, learner references<br />

and welfare support.<br />

Advice on course payment<br />

methods and the help available.<br />

Help to complete application<br />

and enrolment paperwork.<br />

Careers resources.<br />

We can make appointments for you<br />

with:<br />

● Careers Advisers who can<br />

offer guidance on your<br />

choice of course, career<br />

path or progression route.<br />

●<br />

Learning Support staff for<br />

advice about the support<br />

available for apprentices<br />

with learning and/or<br />

physical disabilities.<br />

Opening hours for Baltic Campus:<br />

Monday - Thursday 9am - 5pm*<br />

Friday 9am - 4.30pm *<br />

Opening hours for other campuses<br />

may differ. Please contact your<br />

campus reception point to<br />

confirm service opening times. No<br />

appointment is necessary so just<br />

drop in during opening hours to<br />

the reception point at the campus<br />

where you are studying and we’ll<br />

be happy to assist and advise you.<br />

Careers Guidance Service<br />

Our friendly and professional<br />

careers team can support you<br />

with career advice and guidance<br />

and help you to plan and manage<br />

your progression to further or<br />

higher education, additional<br />

training or employment. We have<br />

lots of resources which you can<br />

access including specific course<br />

information, careers literature,<br />

higher education prospectuses,<br />

careers software packages and<br />

job vacancy information. These are<br />

available at the Careers Centre<br />

at Baltic Campus reception.<br />

If you’d like to book an appointment<br />

with a Careers Adviser please call<br />

the Careers Guidance Service on<br />

0191 490 2216 or email<br />


Support funds<br />

Our Support Funds Team is<br />

based in Student Services, near<br />

reception at Baltic Campus<br />

and can help with any query<br />

relating to financial support:<br />

● Bursaries and other<br />

types of funding<br />

●<br />

Requests for information<br />

e.g. confirmation letters for<br />

benefits/council tax purposes<br />

Opening times:<br />

Term time:<br />

Monday-Thursday 8.45am - 5pm<br />

Friday 8.45am - 4pm.<br />

Non term-time:<br />

Monday-Friday 9.15am - 4pm<br />

During September and October the<br />

opening hours will be extended:<br />

Monday 8.45am – 5pm<br />

Tuesday-Thursday 8.45am - 6pm<br />

Friday 8.45am - 4pm<br />

Contact the team on<br />

0191 490 4627 or email<br />

support.funds@gateshead.ac.uk.<br />

I’m learning so much about<br />

content production including<br />

design, PR and public<br />

consultation work. It’s also<br />

great to earn as I learn, as<br />

an employee at one of the<br />

largest housing associations<br />

in the North East.<br />

Mary-Leigh Watkins<br />

Junior Content Producer<br />

Apprentice, Karbon Homes<br />


Learning Support Service<br />

If you indicate that you have an identified learning<br />

difficulty, disability or other support need on your<br />

Learning Agreement form you will be asked to<br />

complete a Referral Form. This form will be forwarded<br />

to the Learning Support Team who will contact you<br />

to discuss and assess any extra support that you<br />

may need. The Learning Support Team will contact<br />

you if you have an Education and Health Care plan<br />

(EHCP). The Learning Support Team is experienced<br />

in supporting learners with identified learning<br />

support needs. Services we can provide include:<br />

● Support for you in and out of class.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Advice and support if you have a specific<br />

learning difficulty e.g. dyslexia<br />

Advice and support if you have<br />

a mental health issue.<br />

Advice and support to access or<br />

loan specialist equipment.<br />

Assisting with the adaptation of learning materials.<br />

Liaison with parents and carers, employers<br />

and external support agencies.<br />

Advice and support with personal<br />

care facilities at college.<br />

Support at meal break times at college.<br />

Our Health and Wellbeing service is available<br />

to offer confidential advice and brief solution<br />

focused support for learners experiencing<br />

emotional and mental health difficulties.<br />

The Health and Wellbeing service will also<br />

signpost and / or work alongside existing<br />

external support services to ensure every learner<br />

has opportunity to achieve their potential.<br />

If you have a specific learning difficulty such as:<br />

dyslexia, dyscalculia, dyspraxia, ADD/ ADHD<br />

and Asperger’s Syndrome we can help you.<br />

Some of the things that are available:<br />

● Identifying support needs in relation<br />

to the chosen course.<br />

●<br />

●<br />

●<br />

●<br />

Providing assistive technology and/or<br />

coloured overlays where appropriate.<br />

1:1 out of class support where necessary<br />

Dyslexia screening<br />

Assessment for exam access arrangements.<br />


C Card Scheme<br />

If you are aged <strong>24</strong> and under, you are entitled to<br />

free condoms through the C Card scheme. To<br />

sign up for a C Card drop into Student Services<br />

at the Baltic Campus and see one of the Learner<br />

Engagement Officers or speak to your tutor when<br />

you next attend college. Alternatively, speak to<br />

your trainer/assessor next time you see them.<br />

To find out more email student.activities@<br />

gateshead.ac.uk or contact Student<br />

Services on 0191 490 2361/4612.<br />

Chlamydia screening<br />

Chlamydia screening is offered at the college at<br />

regular intervals across the academic year.<br />

For further information contact 0191 490 2361/4612<br />

Smoking and vaping<br />

Gateshead College is a no smoking college.<br />

Smoking and vaping is not permitted anywhere<br />

within the college sites or grounds, with the<br />

exception of using our smoking shelters located<br />

outside our buildings at the following campuses:<br />

● Baltic Campus, Gateshead Quayside<br />

●<br />

●<br />

Skills Academy for Automotive, Engineering,<br />

Manufacturing and Logistics, Team Valley<br />

Skills Academy for Construction, Team Valley<br />

● There is no smoking shelter available at our<br />

Academy for Sport as smoking is not permitted<br />

anywhere within this college site or ground.<br />

It is important to remember that you must also note the<br />

smoking/vaping rules that your employer has in place<br />

too.<br />

Other support teams at Gateshead College:<br />

Examination Office:<br />

0191 490 2233/2232<br />

exams@gateshead.ac.uk<br />

Information, Advice and Guidance:<br />

0191 490 2227<br />

IT Services:<br />

0191 490 2263<br />

2265@gateshead.ac.uk<br />

NUS card – Discounts for apprentices<br />

NUS Apprentice extra - provides discounts in-store<br />

and online at your favourite brands to help your<br />

hard-earned cash go a little further. The scheme<br />

is run by the National Union of Students, (NUS)<br />

and the money raised selling the discount card<br />

helps to fund the National Society for Apprentices,<br />

which will serve to represent your needs and<br />

those of all vocational learners. NUS also has<br />

discounted travel cards available for apprentices.<br />

Find out more here: www.apprenticeextra.co.uk<br />

Apprentice Oyster Card – (London only) If you<br />

are an apprentice living in London then you<br />

are also eligible for an Apprentice Oyster Card.<br />

You can find out how to apply for one here.<br />

If you would like support to quit smoking, you can<br />

make an appointment with one of the college’s<br />

Smoking Cessation Officers. Contact the Health<br />

and Safety Team via campus reception points.<br />


Absence<br />

You’re responsible for letting your employer and<br />

the college know of any absence. That includes<br />

planned absence due to appointments or holidays<br />

and unplanned for example, due to sickness.<br />

Gateshead College:<br />

If you’re unable to attend college or your<br />

scheduled appointment with your trainer/<br />

assessor, please let your teacher and trainer/<br />

assessor know (in advance if possible).<br />

In order for you to achieve your apprenticeship,<br />

your attendance during off-the-job<br />

training needs to remain high.<br />

Your attendance and punctuality are recorded and<br />

discussed at your 12-week progress review. We’ll<br />

make your employer aware if you don’t turn up to<br />

college, scheduled training or appointments.<br />

Your job:<br />

Your employer will tell you how to record your<br />

holidays and any absences. You’ll need to follow<br />

their guidelines as you could receive a warning<br />

or be dismissed unauthorised absence.<br />

Assessment visits:<br />

Your trainer/assessor should be notified if you’re<br />

unable to attend your assessment visit. At the very<br />

latest, let us know on the morning of the visit if you’re<br />

not going to be there. Cancelled appointments will<br />

flag a risk and we’ll need to let your employer know.<br />

Your trainer/assessor will record details of all absences<br />

and this will be reported in your progress review.<br />

Talk to us<br />

If at any point you feel you are struggling<br />

to attend or there are barriers to you<br />

continuing in learning, don’t give up. Speak<br />

to your trainer/assessor or employer as<br />

soon as you can so that you can discuss<br />

and agree the best course of action.<br />

If you’re unable to contact your trainer/<br />

assessor or teacher to report an absence,<br />

please log it with the college using our<br />

absence reporting procedure. You’ll need<br />

to leave your name, student number<br />

and the reason for your absence.<br />

Call: 0191 490 2340 / 2323<br />

Email: attendance@gateshead.ac.uk<br />

Text: 07950 080 960<br />

Unauthorised absences:<br />

If you don’t let the college and your employer know<br />

you’re not going to be in, your absence will be<br />

recorded as unauthorised. You may find that your<br />

employer will not pay you for your unauthorised<br />

absence. If you continue with unauthorised<br />

absences, your employer may withdraw from your<br />

apprenticeship or terminate your employment.<br />

Authorised absences:<br />

If you are going to be absent from work for more than<br />

21 days, you’ll need to inform your trainer/assessor<br />

and teacher as soon as possible. You’re allocated<br />

a period of time to complete your apprenticeship<br />

and long-term sickness will have an impact on this.<br />

To make sure that you do not lose any time, you’ll be<br />

temporarily withdrawn until you notify your trainer/<br />

assessor otherwise. We will then re-start your training.<br />


Assessment appeals procedure<br />

The appeals procedure exists to assist apprentices<br />

who may require greater understanding or who<br />

may feel dissatisfied with their assessment outcome.<br />

The specific aims of the procedure are to:<br />

● Provide a means for open discussion of assessment<br />

outcomes to ensure a full understanding of<br />

the assessment process and outcomes.<br />

●<br />

●<br />

To provide a supportive context for apprentices<br />

to challenge assessment outcomes<br />

that they feel are unfair or biased.<br />

To provide a procedure to enable swift and<br />

appropriate response so that those apprentices<br />

seeking appeal are not disadvantaged.<br />

The appeals process consists of three stages.<br />

It’s important that these stages are followed, and<br />

all parties are aware of the outcome at each<br />

stage. Wherever possible you should try to seek<br />

a solution through an informal procedure.<br />

Procedure A – Seek clarification (informal)<br />

If you feel that any part of your assessment has been<br />

unfair or has left you feeling confused, you should<br />

discuss this with your trainer/assessor or teacher<br />

- whoever had responsibility for the assessment<br />

activity. Please keep a record of all discussions.<br />

Through discussions it is hoped that an agreement<br />

can be met regarding: The appropriateness of the<br />

assessment outcome, any amendments to the<br />

assessment outcome that may be required and a set<br />

of actions to avoid any further confusions or concerns.<br />

Where the apprentice is dissatisfied with<br />

the outcome of procedure A, the process<br />

must proceed to procedure C.<br />

Procedure B – Seek clarification<br />

through a mediator (informal)<br />

If you fee unable to follow procedure A and approach<br />

the person responsible for the assessment directly<br />

you may wish to seek the help of a mediator.<br />

You should approach your chosen mediator to<br />

explain your concern and seek their agreement<br />

to assist you in discussing the issue. The<br />

mediator may be a fellow student, a member<br />

of staff, your employer or a colleague.<br />

The process and anticipated outcome are the same<br />

as that described in procedure A however, the<br />

mediator can provide support to you in carrying out<br />

your discussions with the trainer/assessor or teacher.<br />

Procedure C – Challenge (formal)<br />

If you are dissatisfied with the outcome of<br />

your informal appeal. You may wish to move<br />

to formal proceedings and challenge the<br />

outcome of the assessment decision.<br />

The process is instigated by the apprentice, but<br />

activities are led by the person responsible for quality<br />

assurance of the assessment (the internal verifier).<br />

Within one week of completing procedure A/B you<br />

should contact the Head of Student Services who<br />

will assist you to complete a ‘Student Appeal Against<br />

Assessment Outcome Form’ and will arrange a<br />

meeting with the internal quality assurer/course<br />

leader responsible for quality assurance of assessment<br />

on your apprenticeship. This meeting wherever<br />

possible should take place within two weeks.<br />

The internal quality assurer/course leader will formally<br />

assess all evidence and write to you confirming<br />

their findings within five days of the meeting.<br />

Procedure D – Appeal (formal)<br />

An appeal should be lodged within one<br />

week of completing Procedure C.<br />

The Head of Student Services will arrange an appeals<br />

committee within two weeks. The committee should<br />

comprise of an Independent external and internal<br />

trainer/assessor as well as the apprentice, who may<br />

be accompanied by a friend or colleague. During the<br />

meeting you will be invited to explain your area(s) of<br />

concern and provide evidence in support of your case.<br />

The outcome of the meeting will be communicated<br />

to you within five working days. The possible<br />

outcome of the meeting may be that:<br />

1. The assessment outcomes are upheld<br />

2. Amendments should be made to<br />

the assessment outcome.<br />

As a final stage of the appeal procedure, the college<br />

may contact the awarding body if the apprentice<br />

does not feel their appeal has been resolved. An EQA<br />

will review the assessment and make a judgement.<br />


7.<br />


YOU SAFE.<br />

Health and safety<br />

It’s important you feel safe<br />

throughout your apprenticeship<br />

programme. If at any time you have<br />

concerns regarding health and<br />

safety, you should raise these with<br />

your employer in the first instance.<br />

If for any reason your<br />

concerns aren’t resolved, talk<br />

to your trainer/assessor.<br />

The primary piece of legislation that<br />

ensures your safety whilst at work<br />

is called The Health and Safety at<br />

Work Act which places duties on<br />

both the employer and employee<br />

which by law you both must do.<br />

What you must do:<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Take reasonable care of your<br />

own health and safety and<br />

that of other people who may<br />

be affected by your actions<br />

Co-operate with the<br />

employer and comply with<br />

the employer’s legal duties<br />

Use equipment or substances<br />

in accordance with any<br />

training or instruction<br />

given by the employer<br />

Report any serious or imminent<br />

danger to the employer<br />

Report any accidents<br />

to the employer<br />

Keep any information about the<br />

employer’s business confidential<br />

In case of absence or sickness,<br />

immediately notify the<br />

employer and place of study.<br />

What your employer<br />

must do:<br />

An employer must ensure that<br />

young people employed within<br />

their business are adequately<br />

protected against the risk<br />

presented by their activity. Special<br />

consideration must be given to<br />

their lack of experience, immaturity<br />

or absence of awareness of<br />

existing or potential risk.<br />

There are lots of things an employer<br />

must do to ensure your safety<br />

at work. Some of these are;<br />

● Assess the risks to all<br />

employees and identify what<br />

control measures need to<br />

be introduced to remove<br />

the hazard or reduce the<br />

risk from it. This is commonly<br />

known as a risk assessment.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Communicate any<br />

significant risk to you<br />

Have copies of a risk<br />

assessment if the company<br />

employs 5 or more people.<br />

Provide a safe working<br />

environment<br />

Provide instruction,<br />

information and training<br />

Provide free PPE required<br />

so that you can carry<br />

out your job safely.<br />


Safeguarding<br />

Safeguarding is a term used to denote measures<br />

to protect the health, wellbeing and human rights<br />

of individuals, which allow people — especially<br />

children, young people and adults at risk — to<br />

live free from abuse, harm and neglect.<br />

We all have a role to play in safeguarding the welfare<br />

of children, young people and adults at risk. If you are<br />

ever worried about someone or would like help yourself,<br />

please report any concern about safeguarding to your<br />

main point of contact at your place of work, usually a<br />

manager or a member of the HR team. If you do not<br />

feel that you can report your concerns to your manager<br />

or you don’t have a HR team at your place of work,<br />

please make immediate contact with your trainer/<br />

assessor to share your concerns. If your concern is<br />

related to college activity, please make immediate<br />

contact with your teacher or your trainer/assessor.<br />

Alternatively, apprentices can ask to speak to a<br />

member of staff from our Safeguarding Team.<br />

ID badge<br />

If you are attending college for any element of<br />

your off-the-job training, you’ll be issued with an<br />

ID badge during your induction. Carry this with<br />

you whenever you are in college as we may ask to<br />

see it at any time. Your college ID badge may also<br />

prove to be a very useful form of identification if<br />

you need to renew a bus or metro travel card.<br />

Abuse of trust<br />

Adults working with apprentices under the age of<br />

18 are working in a position of trust. This applies<br />

even if he or she does not teach the student. It is<br />

a criminal offence for a person over 18 to have a<br />

sexual relationship with a child under 18, where<br />

that person is in a position of trust in respect of<br />

that child, even if the relationship is consensual.<br />

Bullying and harassment<br />

Bullying or harassment is behaviour that hurts another<br />

individual. There is no legal definition of bullying.<br />

However, it’s usually defined as behaviour that is:<br />

● repeated<br />

●<br />

●<br />

intended to hurt someone either<br />

physically or emotionally<br />

often aimed at certain groups, for example because<br />

of race, religion, gender or sexual orientation<br />

It takes many forms and can include:<br />

● physical assault<br />

●<br />

●<br />

●<br />

●<br />

teasing<br />

making threats<br />

name calling<br />

cyberbullying - bullying via mobile phone,<br />

app or online (for example email, social<br />

networks and instant messages)<br />

What is harassment?<br />

Harassment is unwanted conduct which violates a<br />

person’s dignity or creates an intimidating, hostile,<br />

degrading, humiliating or offensive environment.<br />

Harassment may arise from a series of events or an<br />

isolated incident against one or more individuals and<br />

is defined largely by the impact of the behaviour on<br />

the recipient not its intention. Harassment may be:<br />

● Physical - contact, assault or gestures,<br />

intimidation, aggressive behaviour;<br />

●<br />

●<br />

●<br />

Verbal - unwelcome jokes, remarks, suggestions<br />

and propositions, malicious gossip, nicknames;<br />

Non-verbal - offensive literature or pictures,<br />

graffiti and computer imagery, isolation<br />

or exclusion from social activities;<br />

Bullying - offensive, abusive, intimidating<br />

or insulting behaviour.<br />

Please report any concern about bullying or harassment<br />

to your main point of contact at your place of work. If<br />

your concern is related to college activity, please make<br />

immediate contact with your trainer/assessor. If you feel<br />

that you can’t do this, there are other staff in the college<br />

who could help.<br />

Internet safety<br />

● Keep personal information such as<br />

your family situation, your place of work<br />

and study, your telephone number and<br />

your address, private at all times.<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Keep photographs and videos of yourself secure<br />

and only allow access to trusted friends.<br />

Don’t believe everything you read online. Remember<br />

some people are not who they say they are.<br />

We strongly advise you to never meet up<br />

with someone you befriend online. However,<br />

if you do, take an adult with you.<br />

Parents should encourage young people to<br />

use the internet in open areas of the home,<br />

such as the kitchen or living room, rather<br />

than private areas such as bedrooms.<br />

If you receive abuse online REPORT IT! CEOP<br />

(The Child Exploitation and Online Protection<br />

Centre) website provides an easy way of<br />

reporting concerns. www.ceop.gov.uk<br />

We also advise you to use mobile tech (such<br />

as mobile phones) responsibly and sensibly.<br />

Respect yourself and others when you<br />

send texts and photos and make calls.<br />


Sexual violence and sexual harassment (including online)<br />

The College is committed to ensuring students and<br />

staff can enjoy a learning and working environment<br />

free from sexual harassment, sexual misconduct and<br />

sexual violence.<br />

Sexual violence refers to sexual offences under the<br />

Sexual Offences Act 2003. Sexual violence and sexual<br />

harassment are specific forms of abuse that have<br />

been identified as a concern in the lives of young<br />

people. In some areas, the frequency of these sexual<br />

behaviours means that some young people consider<br />

them normal. In a lot of cases these actions can occur<br />

between peers.<br />

Sexual harassment means unwanted conduct of a<br />

sexual nature and may be:<br />

● Online sexual harassment<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Physical behaviour such as deliberately<br />

brushing against someone<br />

Sexualised language<br />

Sexual jokes or taunting<br />

Sexist name calling<br />

Consensual sharing and non-consensual<br />

sharing of nude images and videostaking<br />

and sharing of nude photographs<br />

of under 18s is a criminal offence<br />

Sexual exploitation, coercion and threats<br />

Sexualised online bullying<br />

Sharing unwanted explicit sexual material<br />

Being pressurised to send nude pictures (nudes)<br />

Upskirting- a criminal offence<br />

Unwanted sexual comments and<br />

messages, including on social media<br />

The College does not tolerate these actions and<br />

works within internal procedures, including the student<br />

disciplinary procedure, and with external agencies to<br />

act and offer support. The College adopts a wholecollege<br />

approach to develop a culture where all kinds<br />

of sexual violence, sexual harassment and online<br />

sexual abuse are recognised and addressed. We all<br />

have a role to play in this and will achieve this by:<br />

● Students are clear about what is acceptable<br />

and unacceptable behaviour<br />

●<br />

●<br />

Staff and students role model respectful<br />

and appropriate behaviour<br />

Students are confident to ask for help<br />

and support when it is needed.<br />

If you are a victim of sexual violence or harassment,<br />

which is either historical in nature or ongoing, we would<br />

encourage you to tell any College staff or one of the<br />

College’s Designated Safeguarding Leads (DSL), who<br />

will provide a safe place for you to be heard, offering<br />

free support and advice to any student who has been<br />

impacted by sexual harassment or violence.<br />

For further information or advice please contact<br />

Darren Heathcote, Head of Student Services by<br />

emailing safeguarding.team@gateshead.ac.uk<br />

Prevent - working together to defeat terrorism<br />

The Government introduced the Prevent<br />

Duty Guidance for further education colleges<br />

to help reduce the threat to the UK from<br />

terrorism and to help people who may be at<br />

risk of being radicalised, supporting a terrorist<br />

organisation or becoming terrorists.<br />

Terrorism is a real and serious threat to us all and we<br />

have seen that terrorists can strike at any time and<br />

any place without warning. Our focus at Gateshead<br />

College is to work with, for and on behalf of the<br />

apprentices, students, staff and visitors we serve. We<br />

need the support and confidence of our communities<br />

to improve a two-way flow of information in order to<br />

identify those most vulnerable and in need of support<br />

and intervention. Our priority is to keep all of our people<br />

safe by working together with key partner agencies<br />

and our communities to tackle any extremism.<br />

The media is full of news about acts of terrorism across<br />

the globe. Though there is not a single definition of<br />

what a terrorist looks like or what terrorists believe<br />

in, what is clear is that terrorists do not represent the<br />

majority view of the faiths and/or cultures they claim<br />

to represent. Terrorist groups exploit vulnerable people<br />

to influence and transform them into sharing extreme<br />

views and ideologies and in some cases, to then<br />

support or even participate in terrorist groups or acts.<br />

There is no place for extremist views of any<br />

kind whether at work or studying at college. It is<br />

imperative that our apprentices see our college as<br />

a safe place where they can discuss and explore<br />

controversial issues safely and in an unbiased way<br />

and where our staff encourage and facilitate this.<br />

As a college we recognise that extremism and<br />

exposure to extremist materials and influences can<br />

lead to poor outcomes for our apprentices. We<br />

also recognise that if we fail to challenge extremist<br />

views we are failing to protect our apprentices.<br />


If you’re suspicious of something that could identify<br />

a terrorist threat anywhere in the UK, report it using<br />

this quick and confidential online tool, or call the<br />

Anti-Terrorism Hotline on 0800 789 321. It may seem<br />

insignificant, but your call could be vital. Trust your<br />

instincts – it could disrupt terrorist planning and save<br />

lives. Unusual activity or behaviour which seems out<br />

of place may be terrorist related - and anyone who<br />

notices such behaviour is being urged to pass on<br />

any information via the freephone hotline on 0800<br />

789 321. Help and advice at Gateshead college is<br />

available in Student Services. Tel 0191 490 2335 or<br />

email safeguardingmanager@gateshead.ac.uk<br />

Keeping safe<br />

If you have any concern about your safety or the<br />

safety of others whilst at work or studying at college,<br />

including the reporting of bullying or anything you see<br />

which causes you concern, you can speak to your<br />

employer or trainer/assessor. Support is also available<br />

at college by making contact with the Head of Student<br />

Services on 0191 490 4611, learnerservicesmanager@<br />

gateshead.ac.uk or by making contact with the<br />

Safeguarding Team safeguarding.team@gateshead.<br />

ac.uk Alternatively seek assistance from the<br />

reception point at your site of study and they will<br />

put you in touch with a relevant member of staff.<br />

Information about safeguarding is also available<br />

on our intranet Learner Portal and in the<br />

Student Services section of our website.<br />

British values<br />

British values underpin what it is to be a citizen<br />

in a modern and diverse Britain valuing our<br />

community and celebrating the diversity of<br />

the UK. There are four British Values:<br />

Democracy - The right to have an opinion. A culture<br />

built upon freedom and equality, where everyone<br />

is aware of their rights and responsibilities.<br />

The rule of Law - No one is above the law. The law<br />

protects everyone, innocent until proven guilty.<br />

Mutual respect and tolerance of different faiths<br />

and beliefs - Working together and respecting<br />

each other’s feelings, all backgrounds, cultures,<br />

ages, genders, sexualities and beliefs.<br />

Individual liberty - Freedom of speech. Protection of<br />

your rights and the rights of others you work with.<br />

British Values are not exclusive to being British<br />

and are shared by other democratic countries<br />

as a way of creating an orderly society, where<br />

individual members can feel safe, valued and can<br />

contribute for the good of themselves and others.<br />

Equality and diversity<br />

The Equality Act became law in 2010. It covers<br />

everyone in Britain and protects people from<br />

discrimination, harassment and victimisation.<br />

Who is protected by the Equality Act?<br />

Everyone in Britain is protected. The Equality Act<br />

protects people against discrimination because of<br />

the protected characteristics that we all have.<br />

Under the Equality Act, there are nine<br />

protected characteristics:<br />

Age, disability, gender reassignment, marriage<br />

and civil partnership, pregnancy and maternity,<br />

race, religion and belief, sex, sexual orientation<br />

Equality means to be free from discrimination<br />

with the aim to ensure that no individual or group<br />

receives less favourable treatment by virtue of a<br />

characteristic thereby enabling all people to have<br />

quality of access to the provision of goods, services,<br />

facilities, premises and employment. Equality<br />

is what we should all be aiming to achieve.<br />

Diversity means “varied and different” and is about<br />

valuing variety and recognising individual and<br />

group differences. Diversity is about capitalising on<br />

everything that makes us unique and encourage<br />

an environment of respect and understanding.<br />

Inclusion should reflect a process of positive<br />

development within the learning and training<br />

environment to make education more welcoming,<br />

learner friendly and beneficial for a diverse community.<br />

Equality of opportunity means by which disadvantage<br />

and discrimination are reduced and eliminated<br />

by legislation, positive action and a compliancedriven<br />

approach and aims to ensure that no<br />

group receives less favourable treatment<br />

by virtue of a protected characteristic.<br />

Our individuality is not only what makes us all unique,<br />

it is also our strength. Gateshead College is fully<br />

committed to equality and diversity and we recognise<br />

that diversity is a positive attribute which brings many<br />

benefits. It is our intent to continually embed equality<br />

and diversity into the heart of the college’s culture and<br />

to embrace all of the aspects of a diverse workforce<br />

and learner population.<br />

Click here to view a copy of Gateshead<br />

College’s Equality & Diversity statement.<br />


8.<br />

HAVE<br />

YOUR SAY.<br />

Apprentice feedback<br />

Your views are very important to<br />

us to help us improve what we do.<br />

You can get involved in a number<br />

of ways; taking part in surveys,<br />

focus groups, or by becoming an<br />

apprentice representative on the<br />

Students’ Union Parliament.<br />

We want to make sure you have<br />

the opportunity to get involved<br />

in helping us improve the quality<br />

of the services we deliver. If you<br />

are interested in becoming an<br />

apprentice representative, or would<br />

like to know more about the role<br />

and how you can contribute, please<br />

speak with either your trainer/<br />

assessor or contact the Head<br />

of Student Services via Student<br />

Services, Baltic Campus or email<br />

student.activities@gateshead.ac.uk<br />

Your feedback, compliments and<br />

complaints<br />

If you’d like to pay us a compliment<br />

or make a complaint about your<br />

studies, pick up an information<br />

leaflet from your campus reception<br />

point or by talking to your trainer/<br />

assessor. Alternatively, you can<br />

call 0191 490 0300 or email<br />

start@gateshead.ac.uk<br />

A copy of our complaint procedure<br />

is available on our website<br />

www.gateshead.ac.uk If you are<br />

dissatisfied with the way any<br />

complaint has been handled by<br />

the college, and having exhausted<br />

the college complaints procedure,<br />

you should refer your complaint to<br />

the Education and Skills Funding<br />

Agency click here to go to the<br />

website.<br />

Should you wish, for any reason,<br />

to raise a complaint with your<br />

employer about any aspect of your<br />

employment you should speak<br />

to your supervisor/manager or a<br />

member of the Human Resources<br />

department at your place of work.<br />

If you are unsure how to raise a<br />

complaint or flag a concern, then<br />

please speak to your trainer/<br />

assessor who will be able to provide<br />

advice and guidance.<br />


If you need a copy of this guide<br />

in an alternative format, or<br />

help to understand any of the<br />

information, we will do what we<br />

can to help. Please call us on<br />

0191 490 2<strong>24</strong>6.



WWW.<br />



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