Apprenticeship Handbook 2023/24

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Absence You’re responsible for letting your employer and the college know of any absence. That includes planned absence due to appointments or holidays and unplanned for example, due to sickness. Gateshead College: If you’re unable to attend college or your scheduled appointment with your trainer/ assessor, please let your teacher and trainer/ assessor know (in advance if possible). In order for you to achieve your apprenticeship, your attendance during off-the-job training needs to remain high. Your attendance and punctuality are recorded and discussed at your 12-week progress review. We’ll make your employer aware if you don’t turn up to college, scheduled training or appointments. Your job: Your employer will tell you how to record your holidays and any absences. You’ll need to follow their guidelines as you could receive a warning or be dismissed unauthorised absence. Assessment visits: Your trainer/assessor should be notified if you’re unable to attend your assessment visit. At the very latest, let us know on the morning of the visit if you’re not going to be there. Cancelled appointments will flag a risk and we’ll need to let your employer know. Your trainer/assessor will record details of all absences and this will be reported in your progress review. Talk to us If at any point you feel you are struggling to attend or there are barriers to you continuing in learning, don’t give up. Speak to your trainer/assessor or employer as soon as you can so that you can discuss and agree the best course of action. If you’re unable to contact your trainer/ assessor or teacher to report an absence, please log it with the college using our absence reporting procedure. You’ll need to leave your name, student number and the reason for your absence. Call: 0191 490 2340 / 2323 Email: attendance@gateshead.ac.uk Text: 07950 080 960 Unauthorised absences: If you don’t let the college and your employer know you’re not going to be in, your absence will be recorded as unauthorised. You may find that your employer will not pay you for your unauthorised absence. If you continue with unauthorised absences, your employer may withdraw from your apprenticeship or terminate your employment. Authorised absences: If you are going to be absent from work for more than 21 days, you’ll need to inform your trainer/assessor and teacher as soon as possible. You’re allocated a period of time to complete your apprenticeship and long-term sickness will have an impact on this. To make sure that you do not lose any time, you’ll be temporarily withdrawn until you notify your trainer/ assessor otherwise. We will then re-start your training. 26
Assessment appeals procedure The appeals procedure exists to assist apprentices who may require greater understanding or who may feel dissatisfied with their assessment outcome. The specific aims of the procedure are to: ● Provide a means for open discussion of assessment outcomes to ensure a full understanding of the assessment process and outcomes. ● ● To provide a supportive context for apprentices to challenge assessment outcomes that they feel are unfair or biased. To provide a procedure to enable swift and appropriate response so that those apprentices seeking appeal are not disadvantaged. The appeals process consists of three stages. It’s important that these stages are followed, and all parties are aware of the outcome at each stage. Wherever possible you should try to seek a solution through an informal procedure. Procedure A – Seek clarification (informal) If you feel that any part of your assessment has been unfair or has left you feeling confused, you should discuss this with your trainer/assessor or teacher - whoever had responsibility for the assessment activity. Please keep a record of all discussions. Through discussions it is hoped that an agreement can be met regarding: The appropriateness of the assessment outcome, any amendments to the assessment outcome that may be required and a set of actions to avoid any further confusions or concerns. Where the apprentice is dissatisfied with the outcome of procedure A, the process must proceed to procedure C. Procedure B – Seek clarification through a mediator (informal) If you fee unable to follow procedure A and approach the person responsible for the assessment directly you may wish to seek the help of a mediator. You should approach your chosen mediator to explain your concern and seek their agreement to assist you in discussing the issue. The mediator may be a fellow student, a member of staff, your employer or a colleague. The process and anticipated outcome are the same as that described in procedure A however, the mediator can provide support to you in carrying out your discussions with the trainer/assessor or teacher. Procedure C – Challenge (formal) If you are dissatisfied with the outcome of your informal appeal. You may wish to move to formal proceedings and challenge the outcome of the assessment decision. The process is instigated by the apprentice, but activities are led by the person responsible for quality assurance of the assessment (the internal verifier). Within one week of completing procedure A/B you should contact the Head of Student Services who will assist you to complete a ‘Student Appeal Against Assessment Outcome Form’ and will arrange a meeting with the internal quality assurer/course leader responsible for quality assurance of assessment on your apprenticeship. This meeting wherever possible should take place within two weeks. The internal quality assurer/course leader will formally assess all evidence and write to you confirming their findings within five days of the meeting. Procedure D – Appeal (formal) An appeal should be lodged within one week of completing Procedure C. The Head of Student Services will arrange an appeals committee within two weeks. The committee should comprise of an Independent external and internal trainer/assessor as well as the apprentice, who may be accompanied by a friend or colleague. During the meeting you will be invited to explain your area(s) of concern and provide evidence in support of your case. The outcome of the meeting will be communicated to you within five working days. The possible outcome of the meeting may be that: 1. The assessment outcomes are upheld 2. Amendments should be made to the assessment outcome. As a final stage of the appeal procedure, the college may contact the awarding body if the apprentice does not feel their appeal has been resolved. An EQA will review the assessment and make a judgement. 27
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Page 9 and 10: How apprentices are assessed: Portf
Page 11 and 12: Progress reviews Reviews will take
Page 13 and 14: We want you to get the most out of
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Page 21 and 22: Your key contacts If someone needs
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Page 31 and 32: If you’re suspicious of something
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Apprenticeship Handbook 2023/24

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