Apprenticeship Handbook 2023/24

8.
HAVE
YOUR SAY.
Apprentice feedback
Your views are very important to
us to help us improve what we do.
You can get involved in a number
of ways; taking part in surveys,
focus groups, or by becoming an
apprentice representative on the
Students’ Union Parliament.
We want to make sure you have
the opportunity to get involved
in helping us improve the quality
of the services we deliver. If you
are interested in becoming an
apprentice representative, or would
like to know more about the role
and how you can contribute, please
speak with either your trainer/
assessor or contact the Head
of Student Services via Student
Services, Baltic Campus or email
student.activities@gateshead.ac.uk
Your feedback, compliments and
complaints
If you’d like to pay us a compliment
or make a complaint about your
studies, pick up an information
leaflet from your campus reception
point or by talking to your trainer/
assessor. Alternatively, you can
call 0191 490 0300 or email
start@gateshead.ac.uk
A copy of our complaint procedure
is available on our website
www.gateshead.ac.uk If you are
dissatisfied with the way any
complaint has been handled by
the college, and having exhausted
the college complaints procedure,
you should refer your complaint to
the Education and Skills Funding
Agency click here to go to the
website.
Should you wish, for any reason,
to raise a complaint with your
employer about any aspect of your
employment you should speak
to your supervisor/manager or a
member of the Human Resources
department at your place of work.
If you are unsure how to raise a
complaint or flag a concern, then
please speak to your trainer/
assessor who will be able to provide
advice and guidance.
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