Apprenticeship Handbook 2023/24

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8. HAVE YOUR SAY. Apprentice feedback Your views are very important to us to help us improve what we do. You can get involved in a number of ways; taking part in surveys, focus groups, or by becoming an apprentice representative on the Students’ Union Parliament. We want to make sure you have the opportunity to get involved in helping us improve the quality of the services we deliver. If you are interested in becoming an apprentice representative, or would like to know more about the role and how you can contribute, please speak with either your trainer/ assessor or contact the Head of Student Services via Student Services, Baltic Campus or email student.activities@gateshead.ac.uk Your feedback, compliments and complaints If you’d like to pay us a compliment or make a complaint about your studies, pick up an information leaflet from your campus reception point or by talking to your trainer/ assessor. Alternatively, you can call 0191 490 0300 or email start@gateshead.ac.uk A copy of our complaint procedure is available on our website www.gateshead.ac.uk If you are dissatisfied with the way any complaint has been handled by the college, and having exhausted the college complaints procedure, you should refer your complaint to the Education and Skills Funding Agency click here to go to the website. Should you wish, for any reason, to raise a complaint with your employer about any aspect of your employment you should speak to your supervisor/manager or a member of the Human Resources department at your place of work. If you are unsure how to raise a complaint or flag a concern, then please speak to your trainer/ assessor who will be able to provide advice and guidance. 32
If you need a copy of this guide in an alternative format, or help to understand any of the information, we will do what we can to help. Please call us on 0191 490 2<strong>24</strong>6.
Page 1 and 2: YOUR APPRENTICESHIP GUIDE. A guide
Page 3 and 4: 1. HELLO. HUGE CONGRATULATIONS ON G
Page 5 and 6: I’ll be training on-thejob alongs
Page 7 and 8: ● ● ● ● ● ● ● ● Day
Page 9 and 10: How apprentices are assessed: Portf
Page 11 and 12: Progress reviews Reviews will take
Page 13 and 14: We want you to get the most out of
Page 15 and 16: Your employer is responsible for:
Page 17 and 18: Academy for Sport 83m indoor athlet
Page 19 and 20: Skills Academy for Automotive, Engi
Page 21 and 22: Your key contacts If someone needs
Page 23 and 24: Support funds Our Support Funds Tea
Page 25 and 26: C Card Scheme If you are aged 24 an
Page 27 and 28: Assessment appeals procedure The ap
Page 29 and 30: Safeguarding Safeguarding is a term
Page 31: If you’re suspicious of something

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