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Service Performance Insight www.spiresearch.com Productized Services Defined A pre-defined and clear offering or deliverable Consistent knowledge and skills required to deliver the service Uses a consistent standard methodology Supporting tools and templates Quantifiable costs and demonstrable value 10 Copyright © 2012 SPI Research.   All rights reserved. Not for distribution. People Process Process SPI Research Capital
Service Productization: The Next Wave of Innovation BENEFITS OF SERVICE PRODUCTIZING Service Performance Insight www.spiresearch.com 11 Copyright © 2012 SPI Research.   All rights reserved. Not for distribution. People Process Process SPI Research Capital
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