Slides (PDF) - Unanet Technologies
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Maturity<br />
Leadership<br />
Client<br />
Relationships<br />
Human Capital<br />
Alignment<br />
Service<br />
Execution<br />
Finance<br />
& Operations<br />
Service Performance Insight<br />
www.spiresearch.com<br />
Service Lifecycle Management Maturity Model<br />
Level 1<br />
Ad Hoc<br />
Opportunistic<br />
No service<br />
portfolio plan or<br />
investment<br />
Tactical<br />
Reactive<br />
Instinctive<br />
Jack of all trades<br />
Heroic<br />
Manual<br />
Inconsistent<br />
No plan, budget,<br />
systems or<br />
metrics<br />
Level 2<br />
Piloted<br />
Pockets of<br />
excellence<br />
Service portfolio<br />
strategy & plan<br />
emerges<br />
Campaign-driven<br />
point solutions<br />
Borrowed<br />
rotational<br />
resources<br />
Standard<br />
methodology &<br />
tools<br />
Budget, metrics,<br />
controls<br />
introduced<br />
Level 3<br />
Deployed<br />
Basics in place<br />
for all key<br />
elements<br />
Strategic service<br />
portfolio plan<br />
Exec sponsorship<br />
Programmatic,<br />
comprehensive<br />
solutions<br />
Dedicated, skilled<br />
service portfolio<br />
team<br />
Global, consistent<br />
methods, tools,<br />
standards<br />
Automated<br />
budget, metrics,<br />
controls<br />
Service Lifecycle Management Maturity<br />
Level 4<br />
Institutionalized<br />
In organization’s<br />
DNA<br />
Service portfolio<br />
management<br />
operationalized<br />
Strategic, global<br />
brand,<br />
quantified value<br />
Strategic<br />
Visionary<br />
Automated<br />
service lifecycle<br />
management<br />
Streamlined<br />
Real-time<br />
Self-service<br />
Level 5<br />
Optimized<br />
Visionary, agile,<br />
innovative with<br />
continuous<br />
improvement<br />
Service portfolio<br />
drives market<br />
expansion<br />
Industry-leading,<br />
innovative,<br />
trusted advisors<br />
Thought-leading<br />
portfolio<br />
management<br />
Advanced service<br />
lifecycle systems,<br />
tools<br />
Real-time<br />
analysis & insight<br />
Copyright © 2012 SPI Research. <br />
All rights reserved. Not for distribution.<br />
Return on Investment<br />
People<br />
Process Process<br />
SPI<br />
Research<br />
Capital
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