Slides (PDF) - Unanet Technologies
Slides (PDF) - Unanet Technologies
Slides (PDF) - Unanet Technologies
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Service Performance Insight<br />
www.spiresearch.com<br />
Service Lifecycle Management - Maturity Matters!<br />
Service Packaging Focus<br />
Level 1<br />
Initiated<br />
Level 2<br />
Piloted<br />
Level 3<br />
Deployed<br />
Level 4<br />
Institution<br />
Copyright © 2012 SPI Research. <br />
All rights reserved. Not for distribution.<br />
Level 5<br />
Optimized<br />
58 15 11 11 7<br />
Initiation of Service Portfolio packaging (years) 2.4 4 3 3.2 4.6<br />
% service revenue from productized services 21% 33% 22% 45% 61%<br />
# of new services launched in the past year 2 4 3 3 5<br />
Months from idea to service launch 10 13 7 6 6<br />
FTEs performing Service Packaging 1.7 4 3 3.5 8<br />
A defined service packaging process and<br />
discipline exists (1 to 5 scale)<br />
2.3 2.7 3 3.6 4.5<br />
% of "reference-able" clients 69% 70% 74% 88% 88%<br />
% of revenue from New Clients 27% 31% 33% 37% 41%<br />
24<br />
People<br />
Process Process<br />
SPI<br />
Research<br />
Capital
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