Slides (PDF) - Unanet Technologies
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Service Performance Insight<br />
www.spiresearch.com<br />
Service Productization Maturity<br />
102 PSOs – 46 Embedded, 56 Independent<br />
415 PS employees with $83M in PS revenues<br />
Initiated<br />
Heroic<br />
60%<br />
Ad-hoc,<br />
Opportunistic<br />
Level 1<br />
Piloted<br />
Functional<br />
Excellence<br />
15%<br />
Experimental,<br />
Pilot Stages<br />
Level 2<br />
Deployed<br />
Project<br />
Excellence<br />
10%<br />
Basics in<br />
Place for all<br />
Key Elements<br />
Level 3<br />
23<br />
Institutionalized<br />
Portfolio<br />
Excellence<br />
10%<br />
In Company’s<br />
DNA /<br />
Fabric<br />
Level 4<br />
Optimized<br />
Collaborative<br />
5%<br />
Visionary,<br />
Agile<br />
Innovative,<br />
Continuous<br />
Renewal &<br />
Improvement<br />
Level 5<br />
Copyright © 2012 SPI Research. <br />
All rights reserved. Not for distribution.<br />
People<br />
Process Process<br />
SPI<br />
Research<br />
Capital
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