Slides (PDF) - Unanet Technologies
Slides (PDF) - Unanet Technologies
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Service Performance Insight<br />
www.spiresearch.com<br />
By Definition…<br />
ser�vice pro�duc�ti�za�tion [noun]<br />
the process of delineating, building, deploying, and enhancing a<br />
clearly defined service process to achieve operational<br />
improvements in support of an organization’s strategic<br />
objectives<br />
ser�vice life�cy�cle man�age�ment [noun]<br />
the process of managing the entire lifecycle of a portfolio of<br />
service products from conception, through definition and<br />
development, to enhancement and retirement<br />
9<br />
Copyright © 2012 SPI Research. <br />
All rights reserved. Not for distribution.<br />
People<br />
Process Process<br />
SPI<br />
Research<br />
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