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New Course! - North East Multi-Regional Training, Inc.

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Unless otherwise indicated, cancellations must be received by NEMRT 7 days prior to the beginning of a course in order to<br />

avoid being billed for that course. Exceptions will be noted where applicable.<br />

De-Escalating Juvenile<br />

Aggression<br />

MAN051R<br />

Jan. 12, 2012<br />

Hodgkins Police Department<br />

08:00 AM to 04:00 PM<br />

Member Tuition: None<br />

Non-Member Tuition: $100.00<br />

Limit: 2 per Dept.<br />

De-Escalation<br />

Strategies for Safe<br />

Street Encounters<br />

MAN042R<br />

Dec. 5-6, 2011<br />

Lemont Police Department<br />

08:00 AM to 04:00 PM<br />

Member Tuition: None<br />

Non-Member Tuition: $200.00<br />

Limit: 2 per Dept.<br />

Winter 2011-12 In-Service <strong>Course</strong> Catalog<br />

This eight hour course is designed to train participants to better manage confrontations with<br />

juveniles and is ideally suited for high school liaison, juvenile, and patrol officers. Verbal<br />

strategies that contribute to officer safety, better conflict resolution and improved<br />

communications will be practiced.<br />

The following skills will be improved through attendance at this program:<br />

- Building rapport with dialogue<br />

- Utilizing empathy statements<br />

- Determining directive timing<br />

- Distinguishing frustration from aggression<br />

- Using humor to master situations<br />

Some simple techniques for controlling aggression will also be introduced and practiced.<br />

This course will be taught by: Patrol Officer William Hoogland, Woodridge Police<br />

Department.<br />

This advanced communications course will assist officers in responding to calls in which<br />

individuals are overcome by stress, symptoms of mental illness, or are in highly-excitable<br />

states of mind.<br />

Depressed, suicidal, and actively psychotic individuals often escalate their behavior when<br />

officers arrive on scene. This requires officers to adapt with a different set of communication<br />

strategies to slow down and gain control of these intense situations.<br />

This course seeks to gain voluntary compliance without the use of force and is based on<br />

crisis intervention team models used by established police teams operating in some U.S.<br />

cities. The scenario-based practical exercises conducted during this course would benefit any<br />

line officer as well as officers who may have some crisis negotiation training but need more<br />

experience.<br />

Topics to be addressed include:<br />

- Building rapport, paraphrasing and using emotional labeling<br />

- Active listening for the emotions of persons in crisis<br />

- Influencing behavior using reflective statements<br />

- Safety, cover, and containment issues<br />

- Developing non-threatening body language, words, and silence<br />

- Strategies for gaining control of overly talkative or manic behaviors<br />

- Key knowledge about common defense mechanisms<br />

- Using eye contact, tone of voice and hands to your advantage<br />

- Responding to suicide calls and "suicide by police" calls<br />

This course will be taught by: Sergeant Michael Wargo, Illinois State Police (Retired).<br />

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