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PHOTOS COURTESY OF CAMPER & NICHOLSONS INTERNATIONAL 40 YACHT ESSENTIALS
BEING A GOOD GUEST Charter Chat BY SUZANNA CHAMBERS We’re all aware of the harsh adage that guests and fish are similar in the fact that both go off after three days. And when those guests happen to be on board a yacht, no matter how luxurious, there’s the potential for the whiff of discontentment to smell even more potent. But the encouraging news is that it doesn’t have to be this way. Some charter guests are so charming (and their tips so huge) that crew and brokers are genuinely delighted when they book again. Yacht Essentials spoke to a number of global charter companies and crew to find out what they considered to be the perfect guest. Chief stewardess Kate has been in the yachting industry for more than 25 years. A highly experienced stewardess, she has quite literally “seen it all.” “I’ve had all sorts of guests, and if you really want the truth, well, the ideal guest is the one that cancels,” she said with a smile. “Of course, I’m not being serious. I wouldn’t be in the industry if that’s what I really thought. “I’ve had some fantastic guests, but I’ve also had some very obnoxious ones. When it comes down to it, it’s all about the individual people.” Kate, who has worked on charters across the world, said it was almost possible to split guests into two camps: guests with old money, and guests with new dollars to spend. And, unfortunately, many of those with recently acquired wealth tend to think of themselves as pretty big fish, which means they are more likely to go off at a faster rate. “If they’ve had money for all their life, then they’re used to good service. They know what to expect but are appreciative at the same time. But the ‘nouveau riche’ are often more demanding. It’s new turf for them, and they don’t know when to stop. “What we like are people who are real and civil. Being civil doesn’t cost anything, and because someone has asked you to do something in a pleasant manner, then you want to please them and do as much as you can to make their charter a massively enjoyable experience.” www.YachtEssentials.com 41
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Page 80 and 81: Super Yacht Challenge Congratulatio
Page 82 and 83: 80 YACHT ESSENTIALS MEET HAYLEY CLA
Page 84 and 85: Stewardess of the Month: Hayley Cla
Page 86 and 87: COPYRIGHT SUE BLUNDELL 2011 84 YACH
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for sale & charter for sale & chart
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Alaska Yacht Charters Since 1996 Ex
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