Twixmas & New Year - Harry Shaw Travel

Coach Seat Numbers
The coach seat number reserved for you is shown on your tickets. However, very
occasionally circumstances arise, e.g. last minute substitution of a coach of different seating
configuration, where you may be required to move to a different seat. We therefore reserve
the right to amend your seat numbers at any time.
Room Allocation
Every effort will be made to provide precisely the kind of room you have booked, and we will
endeavour to convey special requests to Hoteliers. However, we accept no liability for any
failure to provide a special request which is not specified in the brochure and for which no
supplement payment is made. Our liability for the provision of additional facilities for which a
supplement is paid shall be limited to the brochure price of that supplement. Booking for
rooms with private facilities will be deemed to be effected by the provision of either bath and
w.c. or shower and w.c. Requests for one or the other will be treated as requests only. When
booking a double room requests for a twin or double bed should be made clearly, otherwise it
will be assumed that either type is acceptable.
On continental holidays three bedded rooms are normally twin rooms plus an extra bed which
may or may not be suitable for an adult and space will inevitably be restricted.
The reference to “Hotel” in brochures covers all accommodation and does not necessarily
distinguish between local classifications such as “Apartotel”, “Hostal”, “Pension”, “Taverna”,
Residencia”, “Gasthof”, “Garni”, “Motel”, etc. Some of the hotels etc. we use have annexes
which are nearby for sleeping, with main meals being taken in the main hotel. It is possible
that you will be sharing your hotel with a group from another country and consequently
facilities can vary according to mix and age of various nationalities. Single rooms are always
scarce in hotels so book early. You may find these rooms are not quite as good as twin or
double rooms in terms of size, location and general standard. You pay a supplement for
privacy rather than for the facilities. Three or four bedded rooms usually mean a twin bedded
room with extra folding beds so you need to be prepared for having less space.
Vegetarianism is not as popular on the continent as in the UK and meals provided may not be
of the same standard as non vegetarian dishes with more limited variety and choice.
The accommodation provided is only for the use of passengers shown on the holiday invoice
as confirmed by us: subletting, sharing or assignment is prohibited.
Passports and Visas
It is your responsibility to be in possession of a valid passport or any visa which may be
necessary - be certain to apply in plenty of time as City Cruiser Holidays cannot accept
responsibility if you are refused entry into any country. A full 10 year British Passport will be
needed for all overseas travel. In addition the passport must be valid for at least 6 months
beyond the return day to travel on some tours including Croatia; Poland; Russia; Slovenia;
Prague & Vienna and Budapest Tours. In addition further visas may be required if you do not
hold a British passport issued in the UK. Please check passport and Visa regulations with the
consulates of all countries you will be visiting or passing through. Children including babies
who are not already included on a valid 10 year passport will need to hold their own passport
if they are to travel abroad. It is not now possible to add or include children on British
passports. Children who are already included on an existing passport may continue to travel
with the passport holder until either the child reaches the age of 16 or the passport on which
the child is included expires or needs to be amended.
Special Requests
We cannot accept any reservation which is made conditional upon a special request being
satisfied and such requests do not form part of the contract between us. Special requests
cannot be guaranteed.
Included Excursion Programmes
No entrance fees are included in trips and we reserve the right to substitute any advertised
excursion with a similar alternative if operational reasons should ever make this necessary.
Health
Always check with your Doctor as to which inoculations are advisable or necessary well
before you travel. You should always refer to the DOH Leaflet T5 (Travellers Guide for
Health) available from your local DOH Office. This does not however replace the need for
holiday insurance. It is advisable to take with you a DOH E111 Form when travelling abroad.
For Your Protection
All the tours in this brochure are operated by City Cruiser Holidays Limited. As members of
ABTA we have deposited a substantial bond, meaning that come what may, our clients
holidays and the money they have paid to us is safeguarded at all times. Our ABTA
registration number is V1801. By law tour operators of holidays involving flights require an
ATOL (Air Tours Operators Licence).
A bond has been lodged with the Civil Aviation Authority to provide financial security for all
monies paid in respect of holidays by air. Our ATOL number is 4682.
Delay
If you take our recommended Holiday Insurance with Chase Parkinson Insurance Company
you will either receive compensation for any delay to departure over 12 hours, or you may
cancel your holiday after 12 hours delay and obtain a full refund of your holiday costs (less
any excess and the insurance premium paid). Please note the insurance does not cover
delay caused by mechanical breakdown of coaches. See below for full details of insurance
and also refer to separate cover note for details of excess and insurance conditions.
HOLIDAY TRAVEL INSURANCE
A Holiday Travel Insurance Scheme is available for all passengers travelling on our holidays
which is arranged with ETI – International Travel Protection (the UK branch of Europäische
Reiseverscherung AG) who are Licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht
(BAFIN – www.bafin.de) and approved by the Financial Services Authority (FSA –
www.fsa.gov.uk) to undertake insurance business in the UK. Should you wish to take advantage
of our Holiday Travel Insurance please include the appropriate premium when booking your
holiday.
DEMANDS AND NEEDS
This insurance policy will suit the Demands and Needs of an individual, or group (where
applicable) who have no excluded pre-existing medical conditions, are travelling in countries
included within the policy terms and who wish to insure themselves against unforeseen events
detailed in the cover section below. Subject to the terms, conditions and maximum specified
claim limits.
IMPORTANT
We will not provide you with advice about the suitability of this product for your individual needs
but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes
SPECIALITY ASSISTANCE LTD - 24-hour emergency service. The following is a brief summary
of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded
with your confirmation of booking. In any event you may ask for a specimen copy of the Policy
Wording before booking should you wish to examine this in advance.
Cancellation Up to £3,000
Medical Expenses & Repatriation Up to £5,000,000
Curtailment & Hospital Benefit Up to £3,000
Luggage & Personal Money Up to £1,800 (Limit £200 any one
article, £300 in all valuables and
£300 Personal Money)
Luggage Delay Up to £100
Personal Liability Up to £2,000,000
Personal Accident Up to £25,000
Loss of Passport Up to £250
Legal Expenses Up to £10,000
Delayed Departure Up to £100
Missed Departure Up to £600
Fourteen Day Refund – Cooling Off Period Premium refund if policy not satisfactory.
POLICY EXCESSES
The first £50 of each and every claims for each insured person is excluded in respect of claims
for Medical and Emergency Expenses, Curtailment and Hospital Benefit, Luggage, Personal
Money and Legal Expenses.
CANCELLATION CLAIMS
• £Nil - Loss of Deposit or Cancellation for Holidays up to £30.
• £15 - Loss of Deposit or Cancellation for Holidays over £30 and up to £70 (and under 48
hours duration)
• For Holidays over £70 up to £100 excluding the first £15 Loss of Deposit or £35
Cancellation
• For Holidays over £100 excluding the first £15 Loss of Deposit or £50 Cancellation
Excess Waiver Premium - Policy excesses are applied per person and for each separate part of
any claim on the insurance policy. These excesses mount up to become a significant sum. If
you add just £6.50 per person to the premium you will avoid any excesses being deducted.
IMPORTANT - HEALTH CONDITIONS
1. For all persons travelling within the United Kingdom and Europe.
We shall not be liable for claims WHERE AT THE TIME OF TAKING OUT THIS POLICY:
(a) You are aware of any medical condition or set of circumstances that could reasonably be
expected to give rise to a claim (for example the state of health of a Close Relative,
Business Associate or any person on whom your travel plans depend).
(b) The Insured Person whose medical condition gives rise to a claim:
(1) is receiving, or on a waiting list for, surgery, in-patient treatment or investigations in a
hospital, clinic or nursing home; or
(2) is travelling against any health requirements stipulated by the carrier, their handling agents
or any other public transport provider; or
To book call (024) 76 455 544 or visit www.harryshaw.co.uk
Things You Should Know
(3) is travelling against the advice of a Medical Practitioner or for the purposes of obtaining
medical treatment abroad; or
(4) has been given a terminal prognosis
COOLING OFF PERIOD - You should read your policy immediately to ensure it meets with your
requirements. If for any reason it does not it must be returned to the issuer of the policy within 14
days of the date of issue or prior to travel which ever is the sooner.. Your money will be refunded
in full , provided no claims have been made or incident likely to give rise to a claim has arisen. If
you cancel your policy after 14 days no refund will be given.
Claims - All claims should be made direct to Towergate Chase Parkinson, PO Box 416,
West Byfleet, Surrey, KT14 7YE.
General - If you have any queries about this insurance please contact Towergate Chapman
Stevens Telephone Number: 01932 334140.
Towergate Chase Parkinson and Towergate Chapman Stevens are part of the Towergate
Underwriting Group who are authorised and regulated by the Financial Services Authority.
Cancellations - If we have to cancel your holiday, (see Terms and Conditions of Booking), we
will of course refund the total amount of any monies paid to us, including your insurance premium
unless you have made a claim, or intend to make a claim and provided such premium has been
paid to us. Should you be considering taking out alternative insurance cover we would
respectfully suggest that you check whether a similar service is offered as we are not able in
such circumstances to refund premiums paid to another company.
PLEASE READ THE POLICY CAREFULLY TO ENSURE IT MEETS WITH YOUR REQUIRE-
MENTS AND TAKE NOTICE OF THE VARIOUS CONDITIONS AND EXCESS PROVISIONS
APPLICABLE. THE ABOVE INSURANCE IS AVAILABLE ONLY TO UNITED KINGDOM
RESIDENTS DOMICILED IN THE UNITED KINGDOM AT TIME OF BOOKING.
Harry Shaw City Cruiser are an Appointed Representative of ITC Compliance Limited
which is authorised and regulated by the Financial Services Authority.
Premium per Person
UK Holidays • including England, Scotland, Wales, Northern Ireland,
Scilly Isles & Shetlands
Holiday up to 2 days Adult £13.95 Child (under 16 years) £12.45
Holiday up to 3 days Adult £16.95 Child (under 16 years) £14.45
Holiday up to 4 days Adult £19.95 Child (under 16 years) £17.45
Holiday up to 5 days Adult £23.95 Child (under 16 years) £21.45
Holiday up to 8 days Adult £25.95 Child (under 16 years) £23.45
Europe, Southern Ireland, Channel Islands & Isle of Man
Holiday up to 3 days Adult £18.95 Child (under 16 years) £17.45
Holiday up to 4 days Adult £23.95 Child (under 16 years) £19.45
Holiday up to 5 days Adult £29.95 Child (under 16 years) £25.45
Holiday up to 8 days Adult £30.95 Child (under 16 years) £26.45
Holiday up to 10 days Adult £34.95 Child (under 16 years) £30.45
Holiday up to 14 days Adult £35.95 Child (under 16 years) £31.45
The above premiums are inclusive of Insurance Premium Tax
Please Note: All Insurances issued after 31 October 2011 will be subject to
change
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