ACCOR SERVICES

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New needs are constantly emerging from every stakeholder MERCHANTS Secure, quick, cost-effective transaction payments Increased customer loyalty Client data analytics Sources of additional revenue GOVERNMENTS & UNIONS Products that effectively meet political issues Fight against informal economy (ex: CESU in France) Counter the lack of public social infrastructures (ex: Kindergarten in the UK) Improve control/tracking of conditional cash transfer A changing demand environment focused on value-added solutions EMPLOYEE Better work-life balance More and more personalized needs More flexibility and choice in daily life Increased purchasing power 28 EMPLOYER Productivity gains Lower staff turnover Better traceability of corporate expense Innovative solutions in incentive and loyalty programs for employees and clients
New range of products with similar business models 2000 2008 BENEFITS Prepaid Meals Prepaid Food Prepaid Transit Passes Size of markets targeted by Accor Services: x2 29 BENEFITS Prepaid Meals Prepaid Food Prepaid Transit Passes Prepaid Childcare Prepaid Eyecare Public Benefits (Ticket Service) Prepaid Gift REWARDS & LOYALTY EXPENSE MANAGEMENT Prepaid Fleet Management Prepaid Fuel €20bn €20bn Market has doubled since 2000 €40bn
Page 1 and 2: 1 October 21, 2008 ACCOR SERVICES A
Page 3 and 4: Accor Services KPIs Growth and sust
Page 5 and 6: Prepaid benefits: a win-win busines
Page 7 and 8: Win-win solution for corporate empl
Page 9 and 10: Win-win solution for governments &
Page 11 and 12: Prepaid Benefits 4 Sources of Reven
Page 13 and 14: From corporate clients to corporate
Page 15 and 16: Prepaid benefits: 4 sources of reve
Page 17 and 18: Key Growth Drivers in the Prepaid B
Page 19 and 20: In emerging markets Favorable socio
Page 21 and 22: Barriers to entry along the paper-b
Page 23 and 24: Prepaid benefits: shift from paper
Page 25 and 26: Innovative value-added prepaid bene
Page 27: 2000-2008 New Prepaid Products
Page 31 and 32: Expense Management: the Ticket Car
Page 33 and 34: Acquisitions serve our growth strat
Page 35 and 36: Successful strategy translating int
Page 37 and 38: From 2008 Onwards New Opportunities
Page 39 and 40: Prepaid market targeted by Accor Se
Page 41 and 42: Closed loop Filtered loop Open loop
Page 43 and 44: Shortening time to market with the
Page 45 and 46: Example: UUB The Premium Card busin
Page 47 and 48: Conclusion
Page 49: Our Strategy Continue to Create Val

ACCOR SERVICES

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