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Special report | Condor Ferries Condor Rapide will undergo further upgrades this winter including to her Club Class lounge, some seating and the installation of a passenger lift. ➜ the combined effect of competition and the threat of competition is therefore sufficiently strong and Mr edsall believes this is reflected in condor’s pricing. all this must be considered when assessing the need for any additional regulation. regulatory solutions must be proportionate and avoid adverse impacts on fares and levels of investment. ‘enhanced regulation from where we are today is bound to add to the costs. the Jcra in Jersey has been quoted estimating annual costs of between £100,000 and £250,000. this is from the regulator’s point of view and does not include the additional burden on the company itself. additional regulation is also likely to lead to a loss of flexibility in being able to respond to market conditions or make capital investment,’ he said. condor Ferries, like any business operating in Jersey, is already subject to the competition law operating in that jurisdiction and is overseen by the Jcra. the question therefore has to be asked whether further regulation and the resulting costs will really be of a net benefit to consumers. Navigating the future Mr edsall also addressed the issue of passenger complaints. ‘We have obviously had our fair 28 | CONTACT | OCTOBER/NOVEMBER 2010 | www.guernseychamber.com share of technical problems this summer with the fast craft. although it might not be immediately obvious, the purchase of condor rapide in place of the much smaller condor 10 has paid dividends in terms of resilience. We now have a fleet of three, more or less identical, ferries that allows us to move them around to help minimise the disruption to our passengers.’ condor rapide will undergo further upgrades this winter including to her club class lounge, some seating and the installation of a passenger lift. the company will be spending more money on the ships during this winter, both on the technical front and also the interiors. to improve this experience, Mr edsall says condor needs the help of the port owners. Much of the port infrastructure is limited in size and some of it quite old. there may not be much that can be done to increase the footprint of the ports but condor is keen to work with the harbour authorities to improve layout and vehicle flows as well as see new investment in some of the physical assets. in the current economic climate, there may be a tendency to see harbour dues as an “easy” source of income to increase above the cost of living. But harbours are a strategic asset just like our need for runway refurbishments and they can’t be seen as a cash cow. they demand long-term investment. Guernsey has a stated aim to double revenue from harbour dues from £1.8m. to £3.6m. this has potential severe repercussions for trade through the ports. another jurisdiction not far from here has increased its harbour dues year on year, while airport dues have remained flat. Jersey is currently looking to bring the management and strategic control of its harbours and airport under a single board and senior executive team. this, as far as condor is concerned, is a positive step that will allow efficiencies to be realised and for transport links to be considered holistically. condor operates on a commercial basis without funding or subsidy. indeed, it is a large contributor to the States’ coffers. i would suggest that whilst condor doesn’t always get it right, it serves a vital role as an integral part of the local community. as such, we should perhaps look beyond the horizon and the issues we have with the service and consider what our community would be like without it.
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