Workshop

Quiz
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1. True ow2r false? Proactive troubleshooting is what you do when you get a call saying that the
network is down.
2. Reactive troubleshooting habits include which of the following?
A. User interviews
B. Rote connectivity checking
C. Neither A nor B
D. Both A and B
3. True or false? Finding out whether a problem has occurred in the past can help resolve the
problem faster.
4. A user has called and said that he can’t get into the network at all. You can’t get much more
out of him. You’re able to ping his workstation from your desk just fine, and you see his login on
the file server connection list. What do you need to do?
A. Sever his connection from the file server
B. Ping him again
C. Hang up in a fit
D. Go visit him and see for yourself
5. True or false? You cannot ping a user’s workstation, but you can use a remote control program
to view his configuration and fix it.
6. What’s the TCP/IP loopback address?
A. 127.0.0.1
B. 1.0.0.127
C. 128.0.0.1
D. None of the above
7. One user can’t get into the server SpaceMonkey; a ping to SpaceMonkey from that user’s
workstation fails. What’s your next step?
A. Ping another server to make sure SpaceMonkey isn’t down
B. Ping SpaceMonkey’s loopback address
C. Look up the numeric IP address for SpaceMonkey and try pinging that
D. Look up the loopback address for SpaceMonkey and try pinging that
8. My TCP/IP address is 200.1.1.55, and my net mask is 255.255.255.0. What’s my
broadcast address?
A. 200.1.255.255
B. 200.1.1.255
C. 200.1.1.0
D. 200.1.0.0
9. After pinging the broadcast address, what do you type to see a table of MAC-to-IP address